Hotel Noorjahan Grand

2/10

Poor

27 Feb 2026

Monsur

Room is not clean properly and some bad smell.

Partner

2/10

Poor

20 Feb 2026

Saiful

The property is outdated and not well maintained. Cleanliness was poor, with an odour throughout the building , the service was disappointing. The manager, Chandra Das, and the duty desk manager, Shofi (Shofique), behaved unprofessionally and were not truthful when addressing issues. This experience did not meet basic service standards. Avoid.

10/10

Exceptional

12 Jan 2026

Jamirul

Gym was well equipment. Room is clean
Everything better

Leisure Friends

10/10

Exceptional

10 Jan 2026

Jamirul

good

10/10

Exceptional

05 Jan 2026

Jamirul

Good staff

10/10

Exceptional

01 Jan 2026

Shahed

Very nice

Family

10/10

Exceptional

30 Dec 2025

Md Mahadi

Nic

Friends_and_family Friends

6/10

Pleasant

29 Nov 2025

Jelani

Room Was ok considering the price very worn out.
The gym excellent.
The roof top pool and view amazing.
Breakfast was very basic.

Leisure Self

6/10

Pleasant

27 Nov 2025

Tufael

I had to wait almost an half to chexk in after the check-in time only to find that room was not fully ready. I had to call three times for the towels to be sent to the room. The room key card also did not work. Had to have that reset.

Friends_and_family Family

8/10

Excellent

23 Nov 2025

Abdul

It was good

Partner

10/10

Exceptional

28 Oct 2025

DEWAN

Good

Friends_and_family Family

10/10

Exceptional

04 Oct 2025

Mohammad

everything was good

Leisure Family

2/10

Poor

15 Jun 2025

MAHBUB

Very unprofessional staff . Will not recommend !

Leisure Self

6/10

Pleasant

28 May 2025

Ruman

Gym who work for front desk so bad behavior!!!

Leisure Partner

4/10

Poor

20 May 2025

Doreen

Overhyped place and they falsely advertise rooms on other websites. My experience was not so great. Staff was attentive to our needs however the rooms are not up to par. They advertise king bed for premium double rooms on their website and charge more for those than executive room. But when I checked in, I was told all their rooms have queen beds except for Grand suite room. One of my rooms had dirty stained carpets and no general amenities provided for some of our rooms.

Leisure Family

8/10

Excellent

02 Mar 2025

sondu

Hotels is ok. Good location but can be little noises. Hotel need updating with decorating.

Business_and_leisure Self

8/10

Excellent

11 Feb 2025

Syeed

Sylhet business stay

Check in was smooth. There was a minor issue with the room which was resolved very quickly and efficiently. GRM Mr Rony Hasan was very helpful and there was no issue thereafter. The hotel could do with some renovation but the staff were always cleaning, friendly and willing to assist whenever we saw them. Catering manager Mr Noyon was brilliant in looking after us. Food at the breakfast and the Antalya restaurant was delicious in particular the Pad Thai! I would highly recommend a stay at Noorjahan.

Self

4/10

Poor

03 Feb 2025

Verified traveler

Make sure you get the right room!

I recently stayed at Noor Jahan Grand in Sylhet, and unfortunately, my experience was not pleasant. I had booked a Premium Deluxe room through Hotels.com, but upon check-in, the receptionist initially gave me a Deluxe Double, which was much smaller than what I had reserved. After pointing this out, they changed my room, but the issues did not end there.

The cleanliness of the room was below standard. The toilet was not properly cleaned, and it was evident that the cushion covers and cushions had not been washed after previous use, as there were visible stains. This was quite disappointing, especially for a hotel that markets itself as a premium option.

Overall, the service and cleanliness did not meet my expectations, and I would not recommend this hotel unless they improve their standards.

Partner

8/10

Excellent

21 Jan 2025

Siraze

Great location and friendly stuff.

Leisure Family

6/10

Pleasant

18 Jan 2025

Babu

The Room was dirty and nasty also very bad door lock.
I stayed 3 days they never changed the bad sheet.

Family_with_children

6/10

Pleasant

06 Jan 2025

Mohammed Abu

Good for its location and friendly staff

Second time we’ve visited, sadly the hotel seems to have dropped in quality. For starters they messed up our booking, which we luckily noticed before arrival and mostly sorted out. 2 out of 4 rooms were booked for different dates and after sorting out only 3 out of 4 rooms were ready to use. Staff are friendly and helpful. Restaurants are as slow as ever, all orders take minimum 1 hours (minus the one time I set my phone timer and said I’m gonna take them up on the 30 mins they said it would take, it took 35 mins which is okay. We got a fright one night when they decided to smoke out the whole floor at 12:30am to kill mosquitos, we woke up choking on smoke. Some pre warning would have been good, as we thought the hotel was on fire. Overall quality and comfort isn’t great, I’d say it’s like a 2/3 star experience. The roof and pool are the highlights, but even they have lost their appeal somewhat.

Friends_and_family Family

8/10

Excellent

01 Jan 2025

Verified traveler

Central location and very affordable.
Breakfast is not great and is the same everyday.
Hotel is abit outdated but comfortable and spacious rooms.

Thank you Shumon and Shuhag (sorry if name is wrong) for great service. Cleaned room and provided extra towels etc when needed.

Friends_and_family Family

8/10

Excellent

01 Jan 2025

Abu

Recommended

Hotel itself is a little out dated but in the heart of syhlet city.

Good roof top restaurent.
Spacious room and very helpful staff. Booked 2 rooms (609 and 612 i think) Shumon and Shuhag were bery friendly and helpful when we needed something. Cleaned the room well.

Hotel is within good budget.

Friends_and_family Family

4/10

Poor

26 Nov 2024

Hazi

Not good

Leisure Family

6/10

Pleasant

13 Oct 2024

Hameem

Good facilities.
Food was not nice and the WiFi was poor.

Leisure Partner

4/10

Poor

23 Sep 2024

Verified traveler

Room was very smelly ...i think mainly damp. Very off putting. bed sheets were not the cleanest...i think they were very old even if clean . Fridge wasn't working. Didnt get city view that i booked for . Worst of all i only found out once i checked in that ..only allowed to use the pool for 1 hr during my stay. Unbelievable...the reason i made the booking was for the pool. It was 38c that day. Yet they never mentioned that on the website ..even when checking me in they didnt mention that use was only for 1 hr. Stayed in hotels in over 30 countries yet never been told that i can use pool for only 1 hour.

Friends_and_family Family

6/10

Pleasant

28 Aug 2024

Rafi

Communication before checking in was really poor. To date I have not been contacted about my query. We even tried to phone them but they didn’t pick up. (Including Hotel.com themselves)

During the stay it was not much better: we requested an additional bed/mattress (room was supposed to sleep 3) but only received this after asking twice and on the second day of our trip. We also requested for a bathrobe but this was only given to us on day 4 of our booking.
Staff were friendly so no issues there but they don’t seem to respond to queries unless you ask multiple times.
There seems to be a mild bed bug problem as 2/3 of us were bitten on legs and back. However I do have high praise for being mosquito free which is really hard in Bangladesh so well done!
Facilities were really nice, in and out of the room; however the WiFi was atrocious to the point where 3G did a better job hotspotting my laptop than the actual WiFi and I was unable to work; definitely an area of improvement for working travellers.
Food was really nice, loved the breakfast options!!
The pool and skyline view were exceptions in my opinion.
Can see that this hotel is on its way up to being really good but still improvements required.

Friends_and_family Family

10/10

Exceptional

06 Aug 2024

Jahanara

We really liked our stay here and we were very well looked after. We had booked 3 rooms as a family and as it was during the protests/riots recently the hotel was practically empty so we got the pick of the rooms. Sanzina at reception really looked after us and made sure we had everything we needed. The rest of the staff were very accommodating aswell especially the guy who cleaned my room as he made sure I had 3 towels everyday & just got me whatever I needed. I had the corner room which had two big windows which I liked (I am claustrophobic) so wouldn’t have wanted a room with no or small windows. Breakfast was generally good, I would however recommend more fruit and/or healthier foods ie wholemeal chapatti. Just a few minor points, there is a damp smell in some areas which the hotel is trying to sort out, but it is a hot humid country so probably difficult, maybe tiled flooring would be better. I would also recommend having creamer or milk in the rooms for tea/coffee, maybe change up the variety at breakfast a bit more as we were there for 10 nights and the brekkie got a bit boring albeit there was a good selection. Overall a great hotel, probably the best in the area and we all felt at home and the staff looked after us very well.

Business_and_leisure Family

4/10

Poor

25 Jun 2024

Md

Little bit good

Leisure Family

10/10

Exceptional

30 Apr 2024

Ahmed

I enjoyed staying at the Hotel, Zakir was very attentive to my needs. The hotel is ideally located and has a very good standard. I would recommend it to others.

I was a little disappointed though with the gym out of service. I guess something like this can't always be avoided.

Self

2/10

Poor

23 Jan 2024

Bibash

This place is nothing like the photos. Hotel is completely outdated. I booked the royal double room it was so small and was not what the pictures showed. Bathroom shower floor was broken, and sink, super dirty. Place just needs renovation. Greeting from Reception was poor. Eventually they gave me much better room, transportation going to this hotel is very bad because there is construction front of the hotel. Overall I would not recommend if you’re looking for a clean place. Breakfast was decent and do not provide bottle water and have to pay.
Floor Staff was very friendly and helpful.

Business_and_leisure

8/10

Excellent

12 Nov 2023

Mohammed Abu

Enjoyable hotel with great service

We enjoyed our stay, although the hotel is a little rough around the edges. Some of the rooms had an awful chemical smell, the noise pollution from outside was 24/7. Staff are really helpful and friendly, service from hotel staff was excellent but the hotel restaurants were very slow. Location is great for shopping trips in Sylhet.

Friends_and_family Family

6/10

Pleasant

14 Aug 2023

Md Gias

As mentioned in ratings.. Decent but not grand.

Leisure Friends

8/10

Excellent

13 Aug 2023

Motaher

Was a great location
Staff were very helpful

10/10

Exceptional

20 Mar 2023

Leonard

Great experience and very enjoyable!

Overall excellent experience and enjoyable stay. Facilities - from Room (upgrade) to ‘Antalya’ dining, coffee shop and leisure were extremely good.
Staff at all levels from MD to Reception, including Restaurant and Housekeeping were courteous, genuinely caring and professional.

Self

8/10

Excellent

12 Mar 2023

Rayah

the noor jahan is in a prime location and was close to everything we needed. the rooftop restaurant, pool and ambiance was fantastic! however the rooms are a little run down and our toilet stopped working in the middle of the night with no mechanic available to fix it. other than that issue, we really did enjoy our stay.

Leisure Family

10/10

Exceptional

21 May 2022

Rumi

Impressive service.

My overall experience was excellent. I would like to thank the hotel staff on their impeccable service. They were professional, friendly and personal in their approach especially Mamun (captain bell boy) A Sultana and the reception staff. The security person at the main door was always helpful. Overall the staff were 5*.

Self

4/10

Poor

27 Apr 2022

Nurul

...think TWICE before selecting...

My REVIEW will effects the guests who stayed untill 2021 . I stayed in 2021...and once I checked in this time... everything feels different...later I found out... MANAGEMENT has been changed . 2 points in here...NOT CLEAN and FOOD'S conditions simply UNEXCEPTIONABLE . I personally exchanged my point of views with reception and restaurant staffs...they all agreed and point theirs fingers towards NEW MANAGEMENT.

Business

2/10

Poor

29 Mar 2022

Aktar

terrible!

Business Partner

10/10

Exceptional

20 Mar 2022

Esther

The rooftop restaurant is really excellent, the staff and service were really great and the location is good.

Business_and_leisure Friends

4/10

Poor

05 Feb 2022

James

Knock knock

Not very professional.
At 11:30 pm there was knocking on my door. It was house keeping with a gift of potato chips and fruit. No smile in the restaurant, didn’t feel welcome

Self

2/10

Poor

08 Jan 2022

Ahmad

Very poor room condition and also bad smell

Business Self

8/10

Excellent

26 Oct 2021

A J Mannan

Good comfort for short stay

Good comfort for an overnight stay. Breakfast had good variety and was very clean.

Friends_and_family Family

10/10

Exceptional

03 May 2021

abu

The best hotel in Sylhet!!!

I had a wonderful time at the hotel. The room was very clean, furniture's were excellent. Plugs, switches, hot water, electrics - all worked.

Breakfast was fantastic. But the best of all are some of their staff. I would like to mention two by name - Sadya at the reception was so kind and helpful. The GM was very friendy and professional and the biggest asset of the Hotel. I have recommended Noorjahan Hotel to all my friends and family. Even the the owner Dr Ahmed was very friendly and took time out to talk to guests.

Friends_and_family Family

8/10

Excellent

12 Apr 2021

Nurul

Simply BOOK...get there...and ENJOY !

It's all about the QUALITY !

Business

8/10

Excellent

01 Mar 2021

SHAUKET

Good hotel at the heart of Sylhet City

I stayed here for once. Overall, it was a pleasant stay.

Business

8/10

Excellent

18 Sep 2020

Verified traveler

Service was so good . Stuff were very helpful.
Gave me extra time for checking out and I also check in before the casual Hotel time .

Leisure Partner

10/10

Exceptional

29 Nov 2019

Chad

Great staff

Self

10/10

Exceptional

14 Oct 2019

Len

the Noorjahan experience!

Having previously stayed elsewhere in Sylhet I was invited a member of staff to try the Noorjahan Grand. I was not disappointed and my stay was enjoyable in all respects. Staff were helpful efficient and courteous, particularly the check in /reception team. Restaurant menu offered a varied good choice and the food was both well presented and tasty. Overall a good stay, good value for money but in future would prefer not to stay in the business single room - small and no natural light but was still very comfortable at the price!

10/10

Exceptional

05 Sep 2019

Verified traveler

Costumer service is second to none espercially the two guys in the reception, They made me feel welcome and helped me with any difficulties that I had. I will definitly visit again InshaAllah

Friends_and_family Family