FLAMINGO PREMIUM CAT BA BEACH RESORT

Vietnam , Hanoi and North
Cat Ba, Cat Co 1 Beach, N.A
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75 reviews shown

6/10

Pleasant

07 Mar 2026

Kristin

Great view from room, but this hotel charged for every little thing, including water for the room, pool tables in lounge, other games for kids, hotel shuttle to/from town. Need to leave a deposit in order to charge to the room at all. Overcharging for room service. Only one restaurant open at a time. Lights that wouldn't turn off in one room - staff solved the problem by cutting the wire to the light altogether. Not all that many options for hotels on Cat Ba, so this looked good comparatively, but it did not live up to the rating.

Friends_and_family Family

10/10

Exceptional

06 Mar 2026

Quang Huy

Very good place to stay and relax. Staff are so friendly nice and helpful

Friends_and_family Family

10/10

Exceptional

02 Mar 2026

Jonathan

Excellent location, quiet, except for Birds and Langurs 😍. Very attentive staff, excellent breakfast and lovely sea view rooms.

Partner

10/10

Exceptional

24 Feb 2026

Nancy

The view was stunning and the breakfast buffet was delicious.

Partner

8/10

Excellent

08 Feb 2026

david

Vrry nice hotel stunning views but incredibly quiet
The restaurant was closed and some of the swimming pools were closed

Leisure Self

10/10

Exceptional

01 Feb 2026

Quoc Tuan

Very clean, always cleaned up, free items restocked by cleaning crew. Very friendly staf throughout the building in all areas of service from outside the gates to every part of the hotel facilities.

Short 10 minute walk to main area of the city. Amazing beach and views of the sea. nice hiking trail nearby of the coast.

Business_and_leisure Friends

10/10

Exceptional

31 Jan 2026

Tiffany

Great place to stay, everyone was lovely. Breakfast was amazing!

4/10

Poor

29 Jan 2026

Sanchit

The property at first looks amazing but other than the pool/gym, every has a cost that too on a higher side- so nobody was in the arcade or spa- it was was all deserted - even the rooftop bar.
The hotel is quite commercialized much like USA and lacks Viet hospitality or the human touch.
No area for bottle refill, the shuttle to town has a cost, and when it is time to checkout, they shove you out at the exact moment the clock struck a 12noon.
We lived in Vietnam for 15 days in 5 different cities and hotels but this one even with the amazing location and supposedly exceptional amenities ranks the lowest for me.
The breakfast has a good selection but many items aren’t labeled and most staff doesn’t understand English. It was difficult to identify meat and all.
It’s better to live in smaller hotel, with warm staff and better vibes.

Leisure Family

10/10

Exceptional

27 Jan 2026

Julie

The rooms and services are truly 5 star , we love it would come back if we have a chance . Thanks flamingo

Friends_and_family Family

10/10

Exceptional

27 Jan 2026

Kay

Great place to stay on Cat Ba island. It’s close enough to town to walk to restaurants yet away from all the massive construction sites so it’s quiet. The hotel is beautiful. Comfortable modern rooms and fantastic breakfast buffet. The beach is nice too. The staff were very nice and amazingly helpful. Highly recommend!

Leisure Friends

6/10

Pleasant

25 Jan 2026

Chasity

This hotel has excellent facilities. I would recommend this IF and ONLY if you are traveling with children and need to keep them occupied. If ambience, food, relaxation, etc, are important, I would not recommend.
Maybe because it was off season, food options were extremely limited. Usually only one restaurant was available to dine in and you had to purchase the special buffet. Room service options consisted of pizza and similar \"western\" options. The pastries were old and chewy.
The spa is staffed by inexperienced therapists. I had intended on booking several services and stopped my first session early. The onsen is nice... however... i saw several individuals spitting into the water.
This hotel seems to cater to a specific group of clientele who are loud and do not discipline their children. Multiple times, I was unable to rest soundly due to loud hallway conversations, children running through the corridor, and other noises well past midnight.
The staff is friendly. The views are great. The beds are comfortable. However, I will not stay here again for a relaxing trip.

Self

10/10

Exceptional

24 Jan 2026

Andrewfer

If you don't stay at this Hotel/Resort in Cat Bay you are missing out. It was a magical stay, the rooms, service, food, everything with absolutely beautiful and pleasant we did not want to leave. Would definitely recommend staying here if your in cat ba. Very close to city Centre as well.

10/10

Exceptional

05 Jan 2026

Danny

Wonderful resort, with excellent staff and great amenities.

Leisure Family

6/10

Pleasant

28 Dec 2025

Peter

The rooms are large and well appointed if you opt for the 2 bedroom suite.
Pros of the resort: great location, nice views of the islands and ocean, friendly staff
Cons: sub par breakfast buffet and food at the restaurant, garbage on the beach, broken video games and run down kids club

Friends_and_family Family

10/10

Exceptional

12 Dec 2025

Miriam

Yes

Partner

10/10

Exceptional

05 Dec 2025

Tamara

Everything! The staff was wonderful starting out with a room upgrade with the most fantastic ocean view, sounds of waves, and lush greenery. The breakfast buffet was also substantial with both Vietnamese and Western choices. You can walk to town although it is a hill or take an electric cart for a 3 minute short ride. If you like walking it is also connected to a paved walkway along the coast! The only surprise was our tour shuttle busses did not want to drop us off at the Hotel and rather drop us at the bottom of hill. Not sure why when we were suppose to be dropped off in front of the Hotel. Just a curve ball when you are older and have luggage. Not a deal breaker, but you should check with your transportation before hand to confirm.

Leisure Family

10/10

Exceptional

03 Dec 2025

Janine

Great to have a private beach although the sun rises in front of the beach it means the sun goes down behind the mountain about 3pm. The pool was also cool but both of these was because we went at end of November.

Good selection at breakfast, however they need more coffee machines

Leisure

10/10

Exceptional

02 Dec 2025

Prantika

Staff was courteous and excellent service

Leisure Partner

10/10

Exceptional

02 Dec 2025

Prantika

Excellent hospitality. Loved every facility on the resort.

8/10

Excellent

28 Nov 2025

Denis

Staff where lacking some local and hotel knowledge . We where told no snack available on roof , then discovered on last night there was .
Paid for sauna and water experience and sauna was cold !!

Leisure Partner

10/10

Exceptional

27 Nov 2025

Roberta

Room was lovely but next time i would stay on the sunny side as there was no sun on the balcony with a mountain view. Fabulous breakfast. TV doesnt link to Netflix but had YouTube. Showers need rethinking as theyre above the bath in the celing and soak the room. Lovely that theu give you 100000 to spend at the resort for each day you stay.whe you shower

Partner

10/10

Exceptional

25 Nov 2025

Peter

Unbeatable views, good fresh food, clean modern rooms and friendly helpful service - 5 stars

Leisure

10/10

Exceptional

23 Nov 2025

Johnathan

Very helpful staff and an amazing place

10/10

Exceptional

21 Nov 2025

jonathan

Room very clean, comfortable with a great view.Staff were great and went out of their way to make our anniversary special.Really great breakfast and although we had a minor room problem and had to be moved the management were extremely professional and looked after us well.

10/10

Exceptional

15 Nov 2025

michael

Spotlessly clean throughout the resort

Partner

10/10

Exceptional

13 Nov 2025

jonathan

The rooms are immaculate, the views are amazing and the pools/bars/restaurants are all great.Everywhere we went in Vietnam we were impressed with the warmth and hospitality of the people and the staff at the Flamingo really took it to the next level.I particular Thuy on reception provided lovely flowers for our anniversary and a cake, as well as organising our transport back to Hanoi.We couldnt have wished for a better place to celebrate our 35th.

Leisure Partner

8/10

Excellent

08 Nov 2025

Wayne

Good location, breakfast and responsive to maintenance issues.

Leisure Family

10/10

Exceptional

24 Oct 2025

ronald

Loved the room and the view

8/10

Excellent

23 Oct 2025

Vincent

Amazing hotel but far from everything

Love the resort, amazing place, just to many people, lost of people waiting for elevators and carts to take you to the 1st building if you wanted to get into town, which is a 10-15 min walk down and up a big hill. Everything else about the hotel was excellent. Our room was immaculate, received good service, and the breakfast buffett was amazing. Its just that this place was too big for me.

Business Family

6/10

Pleasant

22 Oct 2025

Gemma

The views from Flamingo are absolutely gorgeous. It is sat right on the beachfront, with direct beach access and a lovely pool. However, I would not come to this resort expecting 5 star luxury, it’s a 3 star at best. The rooms were clean to an extent, but the walls had damp marks on them, and the bathroom was definitely not cleaned to a 5 star standard, it’s cleaned better in b&b’s back in the UK. The aircon can’t go below 24 in temperature, even if set to 18 on the thermostat. We ended up requesting a fan to help distribute the cooler air to where we were sleeping as it was way too hot in there. Again, at a 5 star hotel I would expect to control the temperature of the room to how I like it.

The facilities are great, the spa was lovely and the reception staff were polite and helpful. However you cannot have that number of sun beds for a hotel of that size. Roughly 15 by the pool? Absolutely not. Even if you were lucky enough to get one, some Vietnamese’s families thought they could use them anyway even if your stuff was on them and you were having a quick swim.

Overall, don’t bother coming here if you was a 5 star luxury experience. The hotel itself isn’t bad, if you paid less for the pleasure of staying there and set your expectations to staying at a 3 star.

Partner

10/10

Exceptional

17 Oct 2025

Humberto Rodriguez

The staff is phenomenal. Very friendly and respectful. Always making sure you are great.

Leisure Self

8/10

Excellent

28 Jul 2025

Verified traveler

Stay in Cat Ba

Hotel room was up to all my expectations and good choice for breakfast.
Unfortunately due to storm the week before some pools were closed and the beach was full of rubbish which staff didn't seem to be making an effort to clean up in any hurry.
Distance from Cat Ba town was easy

Partner

6/10

Pleasant

15 Jun 2025

Ba Hoang Tuan

This hotel is clearly geared more towards local guests as the way they treat their guess westerners would ever accept.

There are three separate buildings connected by a skybridge, and check-in is only available at the buildng your assigned too. It would have been helpful if they clarified this in advance, so I recommend emailing ahead to confirm where to check in.

Check-in is at 3 PM and checkout is at 11 AM. With so many people coming and going, the process is chaotic. It seems poorly managed—they could easily stagger check-in and checkout times to reduce congestion. We asked for a late checkout of just one hour (12 PM) and were told it would cost 30% of a full night’s stay, which felt unreasonable.

When we did check out, it was a mess. The checkout area was like a fish market—crowded, loud, and disorganised. People were sitting on the floor and lining up as if it were a busy buffet.

On the plus side, the hotel itself is nice. There’s a good pool and the beach is right at the doorstep. But the customer service leaves a lot to be desired. For example, we were travelling with an infant and needed extra bottled water to mix formula. Each room gets two complimentary bottles per day, but when we requested one more, they flatly refused. I was genuinely shocked—they denied a simple request over something that costs less than 10,000 VND (under $1). It left a poor impression and really impacted our overall experience.

Friends_and_family Family

6/10

Pleasant

07 Jun 2025

Emma

Good walking distance to town.
Lots of drinks/food out of stock. Guests always slipping over as floors constantly wet. Very crowded.

Leisure Family_with_children

4/10

Poor

25 May 2025

Julianna

I don’t know who is giving this property 5-star reviews, but they’ve obviously never stayed in a nice hotel. I was really excited considering the raving reviews and it was dirty, uncomfortable beds, gross pools, and kids everywhere. Never written a negative review, but wow do I hope you don’t have to stay here.

Business_and_leisure Self

4/10

Poor

25 May 2025

Marie

This is a very large hotel with 3 large buildings that means large crowds of people, don’t be deceived by the pictures. If you are a westerner I’d say stay else where, find a small boutique hotel as you cannot relax here. The crowds of visitors barge past you, there’s puddles of water from people returning from the pool in the entrance and lift areas, the corridors are noisy. The check in area was so loud and absolute chaos at check in and check out times.
It’s also located furthest away from the town.
The staff are friendly and helpful but I’d say stay elsewhere. I went there thinking it would be a chill out wind down at the end of my holiday and it wasn’t.

Leisure Friends

6/10

Pleasant

13 May 2025

KATHRYN E

We were really looking forward to staying here as the highlight at the end of our month-long trip in Vietnam, and sadly were disappointed. While the property and facilities were very beautiful, the onsite food and drink was very limited, the staff were ok but not friendly or that helpful (gave incorrect info a few times), and seemed more bureaucratically corporate with a fee for (what felt like) every little thing. It was a stark difference after the incredible service and hospitality we had received at all the other spots we stayed over the prior 3 weeks in Vietnam where we had paid considerably less for our stays.

While the hotel could not help this, unfortunately the huge amount of garbage in the Bay meant the beach and swimming in the Sea were very disappointing. The staff appeared to occasionally try & clear away some of the garbage, but there was so much of it in the water & continually washing up on shore that we stuck to the pool.

Leisure Family

8/10

Excellent

10 May 2025

Tejas

Good

10/10

Exceptional

09 May 2025

Lily

Fantastic

The resort is amazing with breathtaking view.Our room is very nice with balcony facing the bay. Breakfast buffet is plenty and variety with different foods choices. We love the service here and staffs are very friendly and polite.The resort also has electric taxi to take you to into the town with small fee. We are really enjoyed our stay here, will definitely recommend to our friends and family if they travel to Việt nam

Partner

8/10

Excellent

04 May 2025

inara

Room and public areas cleaned not up to five stars standard, beach area dirty, specially around sun beds

Leisure Self

10/10

Exceptional

29 Apr 2025

John

All of the Above

8/10

Excellent

23 Apr 2025

Cormacs

4 star. Too many kids and too much chaos.

This hotel has a great view and is in a great location. It is a 4 star hotel. Not 5. There are 3 buildings. Youre not told which building youre in until you queue for check in at building 1. Then you get a golf cart to your building. The check in is chaotic. No queues. Just a free for all of everyone running to the nearest available space. The receptionist was sick. He couldnt speak loud enough and kept asking me to come closer but was visibly sick. I now have a sore throat 3 days later.
As well as that the room was dirty. I had to ask the room service to come clean the room because it visibly wasn’t cleaned. Womens hair all over the floor. Foot prints in the bathroom. Shower is not designed with use in mind. The shower will get the whole room wet. No shower curtain or window. The positives are that the hotel has a great onsen and a great view. There are also a few restaurant options but mainly buffet type. The hotel would benefit from having a shop on site to buy snacks. The hotel has a lot of children. Its great for families. Lots for kids to do. But as a solo traveller, I was woken up at 8am every day from kids running and crying in the hallway. More of a family location than for solo travellers or couples.

Self

8/10

Excellent

18 Apr 2025

Debbie

Great family hotel

Million dollar view and awesome pool/s. The room was nice but the bed was rockhard and two singles pushed together. We went for our wedding anniversary and they made a beautiful display of flowers on our bed with a lovely cake 💖 The place in general was super busy and loud. The dining was very confusing too, having to go between 3 hotels for breakfast. Unless you eat after 8pm, only big buffet available too. We ended up getting room service. The rooftop bar was nice with an amazing view. This place is Worth a stay but mainly for families as had great facilities for that, including an indoor pool, huge gaming room etc

Partner

10/10

Exceptional

11 Apr 2025

David

We had room 1602 in the middle building...it has to have the best view from a hotel suite on the planet. The hotel buildings are right on the beach and there is a nice (easy) walk around the cliffs to the town. The waterfront area of the town is currently (2025) a huge land reclaiming building site. We took a day cruise to Bright Cave and rented a motor scooter for a day to explore the island, all great fun. Our stay coincided with a national holiday so the place was really busy over the weekend and struggling to keep up with demand at breakfast and dinner. Otherwise, the place was pretty relaxed and overall the service excellent.

Leisure Partner

10/10

Exceptional

11 Apr 2025

Thi Kim Yen

The staff really went above and beyond. The only complaint is that on our second night, the kids playground was under maintenance so the kids didn’t get to play there. Breakfast buffet was good

Leisure Family_with_children

6/10

Pleasant

10 Apr 2025

Verified traveler

Good hotel for a family it is more a 3 star or a 4 star hotel, a lot of the facilities need to be renovated the kids play area and the heated pool in tower 2 are both in poor shape

Friends_and_family Family

6/10

Pleasant

01 Apr 2025

Jamie

The resort is beautiful however upon arriving the room wasn’t very clean and then cleanliness around the hotel was quite poor. The staff were friendly and helpful. Breakfast was great.

Leisure Partner

8/10

Excellent

31 Mar 2025

Philip

We don’t usually go for high rise properties, but the views from our room on the 16th floor was amazing.
Wonderful balcony.
Comfortable beds. Good shower.
We could hear people very loud in the hallway but fortunately we slept well as fellow guests were considerate.
We did not have breakfast.
Beach was wonderful . Plenty of complimentary beach towels. Not enough sun beds.

10/10

Exceptional

23 Mar 2025

Mikkel

Lovely and relaxing resort

After several days in rural Vietnam in wonderful home stays this was a great change. A fabulous location in a well maintained resort with stunning views from our 14th floor balcony of two private beaches. Buffet breakfast was great and the staff was wonderful. Cat Ba city beach front was completely under construction with the Party engaging in a massive building project filling land for a new project right in front of the present beach. It's really a mess there now and I wonder how property owners and locals feel about it. The Flamingo did not face these issues.

Friends_and_family Family

8/10

Excellent

20 Mar 2025

Nathan

A good all around property.

10/10

Exceptional

20 Mar 2025

Pawel

Best hotel in town

I honestly believe this is the best hotel in town

Friends_and_family Friends

10/10

Exceptional

14 Mar 2025

LIEN

Location

Leisure

10/10

Exceptional

03 Mar 2025

Zeinab

Off-season stay at Flamingo

We went to Flamingo during off season. This was during end of February. The place was very impressive but only 2 of the 3 towers were in use. This meant that the infinite pool was not in use as well as some other aspects of the resort

The hotel is in a quieter part of town but close enough that you can walk into town. If you don't want to walk, there are electric hospitality vehicles that will take you to town and pick you up for a small fee.

Thanks to Hung and Charlotte at the reception for helping us with our stay and travel arrangements back to Hanoi.

Friends_and_family Family

10/10

Exceptional

03 Mar 2025

Richard

I had a great stay. It’s a beautiful place and the staff are very friendly and helpful. I stayed in building 2 and had the best view of my whole trip from my room. Food was great in the restaurant. I can’t stress how great the staff are.

Leisure Self

10/10

Exceptional

16 Feb 2025

Kenneth

Breakfast was excellent.

10/10

Exceptional

24 Jan 2025

Marco

One of the most spectacular views from our ocean view room i can ever remember

Friends_and_family Family

10/10

Exceptional

16 Jan 2025

SUJIN

침구도 좋고 조용하고 편안했습니다
객실까지 찾아와서
곤란한 상황에 대처해준 직원(이름을 모름)
넘 친절하게 도와줘서 감사했습니다
조식도 좋았고 마사지도 좋았고 수영장도 좋고
호텔에서만 놀았어요

Friends_and_family Family

10/10

Exceptional

10 Jan 2025

Stephen

Great hotel, the rooms are a really good size and we’re always clean, the breakfast had a great selection, location was on the beach and about a 15min walk to the centre of the town.
Sky bar could be better, the team weren’t the best and didn’t really add to the experience .
The staff on reception and were really helpful.

Leisure Partner

8/10

Excellent

02 Jan 2025

Verified traveler

Nice hotel.

Very nice hotel. Facilities are pretty new and spacious. We enjoyed the On Sen experience very much.

Friends_and_family Family

10/10

Exceptional

31 Dec 2024

Daniel

Excellent hotel and facilities

Leisure Friends

10/10

Exceptional

28 Dec 2024

Jack

We really loved the hotel and especially Rachel at reception who was so helpful when booking a cruise and a city transfer. We would have found it very hard to book these without her.

10/10

Exceptional

12 Dec 2024

Piyush

Location is unique

Leisure Partner

10/10

Exceptional

11 Dec 2024

Geoffrey

Had a wonderful stay at the Flamingo

Leisure Self

10/10

Exceptional

04 Dec 2024

Geoffrey

From the time I arrived, every person, especially the front desk staff and spa staff were absolutely wonderful. Hotel views are gorgeous, the room was great. Excellent stay!

Leisure Self

10/10

Exceptional

24 Nov 2024

Leila

Beautiful rooms, great service and access to a beach.

Leisure Partner

8/10

Excellent

23 Nov 2024

Susan

If you're looking for the resort experience, this was a great stay. Friendly staff, gorgeous views, very large property with lots of swimming options from beaches to pools.

Breakfast had more than enough options for both myself and my husband, who is a pescatarian.

During our stay there was still some new build construction going on around the property, so not all of the amenities were complete. This was not imposing nor audible from our room or the gathering areas outdoors.

It was an easy walk or taxi to town with access to plenty of shops and food.

Overall, we had a good experience.

Leisure Partner

10/10

Exceptional

22 Nov 2024

Vince

5-8 min walk to town. Lots of cleaning up /construction going on in tower 2, the grounds are beautiful. Buffett was just okay, way too many people.

Leisure Family

8/10

Excellent

18 Nov 2024

Stella

Great location - poor food and service

Absolutely beautiful resort but very little English spoken. Restaurant service was exceptionally poor and food was of very basic quality. The scallops were overcooked to the point they couldn’t even be scraped off the shell and that was after a 1.25hour wait for our meals with only 10 people in the restaurant. The wait at the beach bar was at least 30min each time as the staff were more concerned with their phones and talking to each other rather than serving customers.

Friends_and_family Family

10/10

Exceptional

17 Nov 2024

David

Perfect day, great Hotel. Great room.

Partner

10/10

Exceptional

15 Nov 2024

Ashleigh

So beautiful, staff were incredible, room was incredible, facilities, even got to see a dj set at sunrise. Better than I could have dreamed

Leisure

10/10

Exceptional

27 Oct 2024

Ngo

Good

Leisure Family

10/10

Exceptional

27 Oct 2024

Natasha Ruth

Beautiful spot and had a really nice beach.

8/10

Excellent

12 Aug 2024

Judy

We had to families in 2 different rooms in Tower 2 (the best one). We had a 2-bedroom suite on the 15th floor facing the ocean. It was very spacious and generally clean. However we found a group of tiny ant-like bugs in one of the room’s closet. Housekeeping came to clean them out. The next morning, there was another group of any-like bugs on a bed. Housekeeper Ng came immediately to change the bedding. Everything was fine after.
The staff’s English proficiency is not very good. The front desk had about 4 ppl but only one girl had slightly better English. The other 3 attendants were standing around listening. The bell boys also had some confusion with our luggages.
The resort in general has a good view and is in a good location. There is a nice hiking trail beside the resort.

Leisure Family

10/10

Exceptional

01 Aug 2024

Gregory

Excellent staff. Great room. Beach area gets very crowded in the morning and evening, but otherwise a great place and easy walk into town

Leisure Self

10/10

Exceptional

13 Jun 2024

Phong

The outdoor pool on the first floor at the second building is a quite dangerous with the level of steep steps instead of stairs. I fell a few times trying to find where the next step is. Also in the pool made out of the little stone is sharp, my knee got scraped on it and I was hurt and was bleeding.

Leisure Self