Name: Courtyard Hakuba
Address: 2937 Hokujo Hakuba Mura, Hakuba, 399-9301, JP

10/10

Exceptional

06 Mar 2026

kristi

Property was amazing. Staff was kind enough to accommodate my request for a private onsen room. Which I should have booked initially but didn't realize was an option. Shuttle bus stop at the front door will take you to various ski resorts in the area. Staff is excellent, helpful, kind. Restaurant is great! Had use of a ski locker as well. Full locker, not just a place to hang skus and poles.

Partner

6/10

Pleasant

11 Feb 2026

phillip

Water noise from the bathroom, unbearable difficulty sleeping. Unable to use the hotel bar or kitchen after 9pm, very strict on the time, at breakfast you were told at 9-50 that you needed to leave at 10, only seemed to apply to non Japanese customers, they stayed for as long as they wanted. Other than that staff were friendly.

Leisure Friends

10/10

Exceptional

11 Apr 2025

Caroline

Great oasis in the mountains with great service and food

Leisure Partner

10/10

Exceptional

10 Apr 2025

Verified traveler

Our stay

The gentleman who check us in was very helpful and friendly and provided such good service!

Friends_and_family Family

4/10

Poor

17 Feb 2025

Jason

I usually love a Marriot however please be aware that if you are going anywhere outside the hotel transport is terrible & the Marriot Courtesy Bus will only take you to two places either the Train Station or the Bus interchange .
What was an excellent stay was a disaster when leaving as we had to walk 700 metres to our departure transport .( Not the Hotels problem)however they could have offered to help .
Apparently this is the hotels policy and I wish this was more clear as I wouldn’t have spent $10k to be treated this poorly when leaving in a massive Snow storm dragging luggage up the road ankle deep .

Leisure Family

10/10

Exceptional

30 Jan 2025

Kokoro

The room with private Onsen Bath was AMAZING!! Definitely will so it again.

Leisure Partner

10/10

Exceptional

23 Jan 2025

Robert

Lovely hotel with ski slop shuttle bus stop stop right outside the door
The whole of Hakuba is not great for taxi or uber, but that is not the hotels problem
We would recommend this hotel highly

Leisure

10/10

Exceptional

20 Jan 2025

Ryan

Onsen on the property was great, even had an outdoor section too. Rooms were modern and in good repair with excellent and helpful front reception staff!

Leisure Friends

2/10

Poor

10 Jan 2025

Verified traveler

Poor

Very poor experience at the hotel for a ski trip. Hotel has no transfer to the slopes and you are reliant on the infrequent local buses. Staff not particularly helpful with regards to anything (transport, restaurants etcetc). Nearly spoilt our trip to Japan. I wouldn’t recommend staying at this hotel for a ski trip (get something closer to the slopes). Very disappointing from a Marriot.

Friends_and_family Family

10/10

Exceptional

14 Mar 2024

Ashley

We loved our stay at the Hakuba Marriott! It had a great gym, the in room onsen was perfect after a day on the slopes and the staff were so friendly. It was walkable to the main drag and provides a shuttle to the ski resorts right out front. It was nice to come back and enjoy a drink at the bar after dinner. We cannot wait to stay here again!

Leisure Partner

4/10

Poor

05 Jul 2023

Scott

This hotel might be great in the winter, but these green months really make you wonder if it deserves the high marks. The hotel restaurant has a limited menu and portions are less than filling. The “apple pie”consists of uncooked sliced apples, a scoop of ice cream and a toffee cracker. The front desk wanted to be helpful but no one could tell me about what was open in town, the hiking trails in the area, or where I could rent a bike. I know it’s summer, but this was an expensive stay at a shell of a hotel.

Leisure Self

8/10

Excellent

23 Apr 2023

Verified traveler

Staff are very helpful. Room conditions are great!
More variety of Breakfast would be better. The restaurant decor is classic

10/10

Exceptional

13 Dec 2022

Philip

Lovely hotel, staff welcoming and very helpful. Access to restaurants and ski hire just around the corner. Would happily stay here again. Thank you

Leisure Partner

4/10

Poor

15 Nov 2022

Troy

Not good stay

The bathroom floor has a ceramic peace which is very slippery. I fell down 2 times on my back and I started bleeding. The room was very small. Also they made us pay extra taxes which we didn’t know about. The view of the room was on the trash back yard. Not going there again.

Partner

10/10

Exceptional

25 Jan 2022

Martha

Terrific hotel

Lovely clean hotel. Great location near the station and fantastic restaurants. The staff were very, very helpful and spoke English=h well.

Partner

8/10

Excellent

11 Jun 2021

Verified traveler

We had a pet friendly room. No desk or western style chair in this room.
These were very minor points. It was a very nice hotel

Leisure Pet

10/10

Exceptional

25 May 2020

Verified traveler

Everything is amazing!

Friends_and_family Family

8/10

Excellent

02 Feb 2020

Verified traveler

Check in is very slow. Receptionist not property trained. Room is clean and modern with hot spring tube.

Friends_and_family Family

8/10

Excellent

28 Jan 2020

margaret koo

Check in was very slow. So was check out. Room is very clean and they upgraded us to room with hot bath which is much needed. Lots of people in public hot bath after skiing. It’s very expensive we paid 75,000 yen for one night with hot bath. The second night we paid 60,000 yen without hot bath.
The price us without breakfast.

Friends_and_family Family

10/10

Exceptional

20 Jan 2020

KM

Wonderful convenient property. However must have more washing machine and commercial powerful dryer as this is ski hotel and EVERYONE wants to dry clothes/gloves/scarf/socks overnight ready for more ski in the morning so big fights over 3 dryers every night!

Leisure Family

10/10

Exceptional

19 Jan 2020

Verified traveler

My family of 4 (2ad,2ch) stayed at this hotel mid January for our Ski Trip. The room was spotless and had everything we needed in it. The kids (and adults!) loved the outdoor bath and we did this each night - very relaxing and most nights we seemed to have it to ourselves (the mens anyway). The hotel does a 'free-flow' couple of hours with free drinks and snacks if you don't have your room cleaned that day - we also took advantage of this! We ate twice in the restaurant which was nice, but never had Breakfast (a bit too pricey for me). The hotel is really well located if you drive, and if you don't then its also well positioned on a bunch of different local shuttle routes right to your door! Mastering the shuttle system in Hakuba is a must! Also, if you let the hotel know your arrival from either the Bus or Train station they will pick you up and drop you off in their courtesy shuttle. The staff were friendly and the services was excellent. NOTE that you could not easily walk to the ski jump as there is a river in the way, so shuttles are a must. Very well located for the eating places in Echoland. Vending machines for non-alcoholic AND alcoholic drinks. Ski locker room which left our ski gear warm and dry each morning. We felt this hotel was a great base of operations for Hakuba.

Leisure Family_with_children

8/10

Excellent

10 Jan 2020

Verified traveler

The staff is very friendly and helpful. The in-room onsen is good and we got a lot of use out of it however the room is quite small for a small of four in the premium room.

Leisure Family

10/10

Exceptional

30 Dec 2019

Gregory

Lovely hotel in Hakuba

Really enjoyed the hotel. Especially the room with your own Onsen tub. That was fantastic every day and morning before going out to the slopes.

The hotel staff all friendly and helpful but truth is this hotel is difficult to get to the Happo One ski lifts. And the staff really not knowledgable in daily ski conditions or transportation options. They print out a report and can pass you a shuttle schedule but that’s not really helpful. If you ski target is Hakuba 47 your good the shuttle is right out the door. If it Happo one we found ourselves walking 25 minutes. It was just easier. So wish the staff had more insights and skills on the skiing conditions, recommendations and transportation system.

The food is ok and expected. Room service menus really limited I think there is a missed opportunity for them to put a chef on this property.

But all in all I loved this hotel and would certainly stay again.

Friends_and_family Family

10/10

Exceptional

29 Dec 2019

Verified traveler

The property has the Onsen options.. privately in the rooms ( we opted for this) as well as a pubic Onsen. Staff however need to be be more informed of the shuttle bus and ski slopes options.
Seems very limited with this knowledge. Shuttle bus runs was also in limited we have had to catch a taxi several times which was about $20 per trip.

Leisure Family_with_children

10/10

Exceptional

29 Dec 2019

Verified traveler

Excellent hotel, staff needs training

Amazing hotel with excellent facilities. Love the onsen and the size of the room. Beds and futons were very comfortable. However, staff needs more training. When I checked in, I was given a key for an occupied room and had to go to front desk to get another room. Didn’t get an apology from the reception but got an apology from a nice staff from HK who also offered us some drinks and snacks. Room service was very quick though. Hopefully with more training, staff can improve otherwise this hotel is more than perfect!

Friends_and_family Family

8/10

Excellent

27 Dec 2019

Verified traveler

Great stay at Courtyard Marriott, with awesome customer service and location so centrally located. Would highly recommend to others

Leisure Friends

8/10

Excellent

26 Dec 2019

Cathy

The hotel is very new and clean, with both indoor and outdoor Onsen.
Walking distance to Main Street, restaurants and base camp.
Great service & friendly staff.
The breakfast buffet is very expensive.

Leisure Family_with_children

10/10

Exceptional

25 Dec 2019

Verified traveler

Huge, comfortable room, good for 5 pax
Great service, very helpful staff
Family friendly
Close to ski resorts, food options
Great value for money

Leisure Family_with_children

8/10

Excellent

20 Dec 2019

G

All’s good!
Some people do not shower before using onsen. It would be good to remind all customers during check in and paste more notices.

Leisure Family_with_children

10/10

Exceptional

19 Dec 2019

Pk

Clean and warm. Staff are professional in their services.

Leisure Family

10/10

Exceptional

27 Sep 2019

Verified traveler

Very quite location. Staff was very helpful and friendly.

Leisure Partner

8/10

Excellent

16 Jul 2019

Verified traveler

Room is large in size and very comfortable. Wish the bathroom is bigger

Leisure Family

8/10

Excellent

14 Mar 2019

Anahoracio

Suitable hotel for skiing at Hakuba Valley; Hotel located about 15 minutes of the mountains with a free schedule transportation to the mountains and bus station; Hotel facilities and restaurant are fine; our room was good (+) spacious and comfortable. Staff in the hotel excellent.

Leisure Family

8/10

Excellent

12 Feb 2019

Verified traveler

The hotel is nice. It's clean and our room had a private Onsen in the room, which was very nice and relaxing after a day out skiing.
The food and breakfast served are ok.
It feels oberpriced for what you get.
You have to tell the reception every day if you want your room cleaned. Quite annoying considering you pay over 500USD per night.

Family

10/10

Exceptional

30 Jan 2019

David

Great place to stay.

Great location with a stroll to the main street of Echoland with bars, cafes, restaurants, and equipment hire. Shuttle service from the hotel operates from 9am to 5pm, and the ski shuttles stop right outside the hotel. Breakfast is good, but the hotel evening meals are at a restaurant price for a café type of food - just go for a walk down the street instead. Great place to stay though.

Family

10/10

Exceptional

11 Jan 2019

Verified traveler

Awesome hotel! The staff were amazing and went above and beyond for us. We missed the last ski shuttle one day and they offered to provide us a lift to the mountain free of charge.

It's in a great location in Echoland with lots of restaurants and bars within a 5 minute walk. It has a free shuttle right out the front of the hotel that takes you to/from Happo-One and Hakuba47 mountains.

The breakfast buffet was delicious, and the onsen is an absolute dream after a full day of skiing. Couldn't recommend this place enough!

10/10

Exceptional

11 Jan 2019

Verified traveler

Staff were very professional, helpful and friendly. I would strongly recommend staying here!

10/10

Exceptional

04 Apr 2018

Tanya

Lovely friendly staff, very helpful. We stayed for the purpose of skiing in the local area, could buy lift passes at the hotel. Good ski locker room and lovely onsen. Breakfasts were excellent, loads of choice and great food.

Partner

10/10

Exceptional

28 Mar 2018

Gcha

Tranquil and neat hotel

It is a very nice hotel, located at a very quiet part of Hakuba. Hotel and various skiing resorts provide regular shuttle to train station and ski resorts so it's very convenient for us. Walking distance (< 1km) to restaurants and convenient store.
Staff are friendly and helpful. Breakfast spread is good, with good selection of both Western and Japanese. Do check out the onsen eggs, which are essentially the half boiled eggs in Malaysia.
On premise onsens are nice, and good introduction to onsen experience for first timers.
They have daily 3 to 4 hours of free flow of alcohols if you don't need them to make your room, which is a nice incentive and nifty surprise.

All in all, we are very happy with the hotel and our stays with them. Would come back again.

10/10

Exceptional

21 Mar 2018

Verified traveler

Amazing staff/service, great facilities and good location! I cannot wait to return to Hakuba and stay at this hotel again....my family and I had an awesome time/holidays!!

10/10

Exceptional

20 Mar 2018

Adriano

The best hotel in Hakuba!!!!

Very clean and comfortable hotel, very friendly and helpful staff, amazing breakfast and awesome chef at Lavarock restaurant, dry room with individual lockers for sky/snow gear. When you don’t need room service for that day, you receive a voucher for a free flow drinks within the hotel. It also has the best Olsen in Hakuba! Will definitely stay again at the same hotel!!!

10/10

Exceptional

20 Mar 2018

Sophie

Beds were so hard that I slept on a futon mat on the floor. Otherwise was excellent!

Family

10/10

Exceptional

05 Mar 2018

pui yue

The staff is very nice. Surprise to heard Cantonese!

Partner

8/10

Excellent

28 Feb 2018

Patrick

Nice big rooms and conveniently located

The rooms were big and has a tatami area that can sleep at least two other people. Love it that they give an option for you to clean your own room with free drinks in the lounge from 3-6pm free flow.
Staff were friendly and helpful. There is a ski room conveniently located to store your equipments.
Love the onsen which has an outdoor bath as well. Super during winter.

10/10

Exceptional

28 Feb 2018

Allan

Great hotel for family or couple in Hakuba area

Amazing hotel, great location, Free parking!

Family

10/10

Exceptional

24 Feb 2018

Yi Tse

Great stay

The bed is a little bit hard for me

Partner

8/10

Excellent

11 Feb 2018

Sarah

Overall a nice stay

4/5 stars for 4 hotel.

The good:
- Outstanding service from staff, quite friendly
- Happy Hour aka \"Happy Free Flow\" 3-6pm daily. Vouchers given for this if you forgo room service for the day (advance notification required).
- Clean rooms
- Variety for buffet breakfast^
- Pick up from train station or bus station (advance notice required and a phone call when you've arrived)
- Separate climate control in individual rooms
- Can purchase lift tickets from reception for highly discounted rate
- Local shuttle from outside hotel
- Modern lobby and restaurant
- Short walk into local area for restaurants (if you don't want to eat there/wait for a taxi/figure out local buses).

The not so good:
- Very firm beds, may suit some. However staff rectified with an additional mattress which was appreciated
- Rooms outdated
- Email communication. Only received replies to a small percentage of emails, and generally not within 24hrs (though within maybe 48hours once).
- Shuttle services for ski-fields often very cramped, 1-2/hour (max) only in morning (to resorts) or back from resorts (afternoon).

Partner

10/10

Exceptional

08 Feb 2018

per

5stars

Wonderful, highly recommend.

Partner

10/10

Exceptional

28 Jan 2018

Tung Hung

Room is clean and comfortable, staff are friendly and helpful, though not many choices for breakfast food, taste is good.

Family

10/10

Exceptional

22 Jan 2018

Verified traveler

Nice hotel with Onsen

Great hotel with friendly and helpful staff. The onsite Onsen is very nice and a must after a day of skiing. Very good buffet breakfast. Great location. Would definitely return to this hotel.

8/10

Excellent

21 Jan 2018

Jimmy

Good experience

Nice ambience and very good on-sen. Good breakfast too.

Close to a busy bar street that offers good dinner and entertainment at nights.

10/10

Exceptional

27 Dec 2017

Joles

Good location and nice food

Family

8/10

Excellent

26 Nov 2017

JB

Friendly Staff and Good Onsen

We were impressed by the welcoming and genuinely friendly front desk staff, even at this low point in the season before the skiing gets going in a few weeks.

8/10

Excellent

22 Oct 2017

Mark

great place - but nowhere close to listed address

The hotel was great. Restaurant was great. My only complaint with the hotel that there is no sign for the hotel in English - only for the bar/restaurant. However, I have a ton of complaints about this reservation with the Hotels.com app. Somebody needs to tell Hotels.com that most car GPS systems in Japan use phone numbers to enter the destination - not names or addresses. The phone number listed with the hotel was not correct and it took us to a location in the middle of Nagano instead of the correct location which is in a ski resort area about 90 minutes from Nagano. But that brings up the question of why this place even showed up in a search for places in Nagano. We had a number of problems with hotel listings for the 10 days we were in Japan. Many more than China, Hong Kong, Macau, France, Germany, Italy, Norway, or any of the other 100+ times I've used the Hotels.com app. Whoever is responsible for Japan should be fired.

Partner

10/10

Exceptional

02 Jul 2017

Dwight

Will be Back!

My room was very spacious, the staff was helpful, and the breakfast was Great!

8/10

Excellent

16 Mar 2017

Verified traveler

Great hotel with a bit strange room style

Location is convenient to most of \"Hakuba\" ski resorts. Nicely renovated lobby and restaurant. Dinner was good with reasonable price. However, I still do not really understand why the hotel keeps its semi-Japanese and semi-Western room style; beds with tatami-mat area. May be just to save the renovation cost ... but it looks very strage.

10/10

Exceptional

20 Jul 2026

??

施設も綺麗でスタッフの対応も素晴らしかった。ペットフレンドリーの部屋に泊まりましたが愛犬も喜んでました。

Pet

10/10

Exceptional

24 Jun 2026

hao-chieh

住宿環境非常清幽,大浴池及露天風呂的維護不錯，樓層的規劃洗衣間，大浴場都不錯

Friends_and_family Friends