Name: Regalia Hotel & Conference Center
Address: 250 Racquet Club Drive, Lake Ozark, 65049, US

2/10

Poor

24 May 2026

Keesha

The hotel closed permanently without notice and somehow our group was still able to make reservations both through hotels.com and the hotel website itself smh

Friends_and_family Family

10/10

Exceptional

15 Feb 2026

Jason

Nothing bad to say but...i got the room based on indoor pool. We get tjere its broken closed. Not a deal breaker tho ..i would stay again!!!!

6/10

Pleasant

13 Jan 2026

Tony

This is the 4th or 5th time we have stayed at this property. The property was overall very quiet and clean as before. The rooms are spacious, linens clean, and the beds are very comfortable. There was a big downside this time though. I had 2 reservations for 1 night - 1 room for my family and 1 room for my father-in-law. We did not realize until after we received our credit card statement that we were double charged for the stay!

Leisure Family

6/10

Pleasant

03 Jan 2026

Sean

There for New Year's. The show was great but the bar staff was not. They were slow and not experienced. Waited over 15 minutes for drinks at time. The room looked good and was comfortable but no hot water when asked front desk they said their maintenance guy told them that there was hot water and you need to wait at least 15 minutes for it to warm up to the rooms. Waited over 15 minutes and the water never got warmer than room temperature

Partner

2/10

Poor

02 Jan 2026

Sherri J

Marijuana smell all over the hotel, on every floor, permeated my room and could not block it out. NO HOT WATER in the entire hotel so none of our party of 20 people staying in different rooms on different floors could shower in the morning.

Leisure Friends

4/10

Poor

29 Oct 2025

Lisa

The grounds of the hotel was very unkept.
Pictures did not match the actual hotel.
No services available in the hotel, staff said everything was closed due to being off season.
Not able to connect to internet to watch TV.
The hotels appearance looked deserted!

Partner

10/10

Exceptional

27 Oct 2025

Ekaterina

We came off-season, there were very few people. We found the Junior suite spacious and in great condition. Overall, we enjoyed our stay.

6/10

Pleasant

21 Sep 2025

Mariah

Property was very clean and nice, however, it was like a dead zone. Upon checking in, a terrible odor of either a dead animal, trash, or a result of them draining the front fountain was present. There werelimited lights on, had to wait for staff to come to front counter.

6/10

Pleasant

16 Sep 2025

Brandi

Property was well maintained and lovely. It was a little bit weird because No one else was there. Looked abandoned.

Leisure

4/10

Poor

15 Sep 2025

kathy

The website stated that there was a bar/restaurant but was not open, stated breakfast but wasn't until Saturday we went down at 9 am they had biscuits but no gravy ready microwave bacon no juice. I think the hotel was being ran by very young adults, when the bar did open up for a couple of hours the young staff was doing shots.

Leisure Friends

8/10

Excellent

14 Sep 2025

James

Bike rally stay

A group of friends and I stayed for LOTO bike rally. Room was clean and comfortable. No issues with our stay

Friends_and_family Friends

10/10

Exceptional

14 Sep 2025

George

Nice pool and facilities i would highly recommend it

Leisure Friends

4/10

Poor

14 Sep 2025

Amber

2/5 Star Rating.

When I arrived to the hotel it was wonderful I walked by the outside pool and there was a DJ playing! But as I got into our room I noticed there was no fridge just a wine cooler, our phone on the table next to the bed did not work so if there was an emergency I couldn't call and get ahold of somone also there was no Microwave, the water pressure sucked so bad each tome we used the restroom we had to flush multiple times for it to go down. Our Saturday morning we went down for morning breakfast which on their website says breakfast will be available from 7am-9am. When we got there there was no breakfast available at 7:15 and the front desk said no breakfast today. Then next morning breakfast was available but we had to pay $10 for a plate of food and it was cold food. Who likes cold gravy on biscuits but wait we can Microwave it guess what... we had to go to a different floor in the hotel that was a community Microwave ugh! The tv service was spotty and the Wifi does not work! The place looks like it could have potential but just poorly run. I did not see a single cleaning crew. There is not a single vending machine that was operational or stocked. Overall the room was very clean and had alot of space.

Partner

10/10

Exceptional

13 Sep 2025

Tammy M

Bike Week Vacation

This trip was absolutely amazing. I chose the Junior Suite for me and my husband, and it was amazing. The pool setup was awesome, a bar right in the pool area, and I didn't even have to get out of the water. Very peaceful, cleanliness fantastic, wanting to do it again next year, same location. It was really nice and done it all through Hotel.com App, reasonably priced, as fancy as this place was.

Partner

10/10

Exceptional

13 Sep 2025

William

I think the Staff was amazing we will be back next year definitely

Friends_and_family Family

10/10

Exceptional

01 Sep 2025

Robin

Labor Day weekend

This is our second time staying here this year. Great facility in an awesome location. Clean, quiet, friendly. We will be back!

Partner

10/10

Exceptional

31 Aug 2025

Allison

Very nice

Comfortable bed, spacious room, beautiful resort-style pool with swim up bar.

Partner

10/10

Exceptional

27 Aug 2025

James

Very nice establishment, will go back!

Leisure Family

2/10

Poor

24 Aug 2025

Katie

I booked a reservation online, but when I arrived there was no front desk staff available to check me in. I ended up having to book a room at another hotel. Despite this, I was still charged on my bank statement. I’m very disappointed with this property and will not be booking here again. I also tried calling to resolve the issue, but no one answered.

Leisure

6/10

Pleasant

24 Aug 2025

Verified traveler

Shootout 2025

The complex is run down outside parking lot full of weeds hotel almost appears to be abandoned. Reception desk girl very nice but obviously hotel barely hanging on to customers. Room was nice and very clean. Pool was nice.

Friends_and_family Friends

2/10

Poor

23 Aug 2025

Daniel

restaurant and bar were closed. Indoor pool closed hottubs and sauna closed TV not working. WiFi not working.

Leisure Self

2/10

Poor

18 Aug 2025

Wade

First room was dirty and had stains on sofa and bed - asked for room change and bed was better but sofa was still dirty and there was trash left in room from before- entry to room smelled terrible.

Leisure Family

4/10

Poor

10 Aug 2025

Terry

Outdated, stayed three days , no room upkeep, clean towels, extra toilet paper, pool chairs and swing broken , over grown weeds!!!! Never staying there again !!

6/10

Pleasant

03 Aug 2025

Cindy

Our room was close to the outdoor pool. They had a live DJ and Rap music was played until at least 11 pm on Friday night. Had I known this info, I would have requested a room on the opposite side of the pool. Of course, a person doesn't know this information when they book a room. There were 4 floors and only one floor had ice. One elevator wasn't working. I grounds weren't clean. If you are young, I'm sure you would enjoy the music.

Leisure Partner

4/10

Poor

03 Aug 2025

Shalina

Was not happy with the stay. I booked for a room with a balcony. Got a with a sliding door. Lets not forget about the spiders that we killed. Pool was not open in the inside. Also the bar was closed. besides those things the stay would have been GREAT!!! I just wish they would have said this the guest. We paying for things and was not able to use. (pool outside) was open.

Leisure Partner

6/10

Pleasant

01 Aug 2025

Allisa

The pool is great! it is shared with other condos in the area so ask if it will be open before you booked. It closed at 3 on one of our days. They didn't tell us when we booked or when we arrived!!

Leisure Friends

10/10

Exceptional

31 Jul 2025

Katrina

Great place!

Great place...had a nice balcony. Comfortable beds. Huge pool. Not sure why it was very busy. Could use some updating but very clean. I would definitely stay again!

Friends_and_family Friends

6/10

Pleasant

27 Jul 2025

Ashlynn

The reviews had us scared, but the hotel overall was not as bad as we were expecting. The room was very large and was able to accommodate all 5 of us comfortably. Although the pool was not at all what we were expecting, and was actually 21+. There were people smoking weed all throughout the hotel & property. And the pool crowd seemed very rowdy, making us feel unsafe. Besides that, if you’re only looking for somewhere to sleep so you can enjoy the rest of what the town has to offer, it’s not a bad option. But if you’re looking for amenities, safety, or convenience- this likely isn’t your place.

Leisure Friends

4/10

Poor

22 Jul 2025

Larry

The only dining available Monday - Thursday is the Pool Grill area. Friday - Sunday Breakfast is available. Entire Lower Cigar Bar, Dining, Games,and Indoor Pool totally closed. When staff was questioned regarding this, We were told \" Lack of Staffing, That it was not cost effective to provide these Amenities, as well as Owner was cheap.\" Room was not clean. Thick dirt was found on the floor where the bathroom door opened and closed.
We stayed on the 2nd floor with walk out to the \"garden\" which was overgrown with weeds, No outside lights for the night ( Light fixtures were there). Our room had 2 sliding patio doors, One of the patio doors had a complete set of drapes. while the other door had only 1 drape covering only half the door.
Employees stayed on the property, several we witnessed in rooms next to ours. The Grill cook from the Pool Grill would walk his dog in the weedy garden area allowing the animal to relieve itself with out cleaning up after his pet. I witnessed this several times (then return to the grill to cook UGH) Flies in this area was an issue.. Too say the least. Our room phone as well as the Corridor Phone were not working, When asked about this we were told a storm had recently come thru and disrupted the phone service. Help was had to get at the Front Desk, Several times I had to ring the Bell 2+ times to get a response.
Beware....this place is completely miss Represented in the brochures.

Leisure Partner

10/10

Exceptional

21 Jul 2025

Dakota

A very nice hotel. Only complaint I have is prior to arrival response .

Leisure Family

4/10

Poor

06 Jul 2025

Leo

The advertisement isn’t true, the bar isn’t open, the place is dated but has potential, parking was terrible and a ways away, the outside pool area is nice BUT they let the public in also and it’s crowed and not enough chairs. Hotel hallways smelled like pot, and the Wi-Fi was pretty much nonexistent. The room was very spacious and nice , some employees were not real inviting and some were good.

Leisure Partner

4/10

Poor

06 Jul 2025

Anthony

Terrible….

Leisure Self

6/10

Pleasant

18 Jun 2025

Verified traveler

bed is comfy - that’s the only plus

3 night stay.chose room with balcony and beautiful view ADVERTISED. i got a balcony view of cars parked on the grounds yard and part of the building. very disappointed. the outdoor furniture cushions were nasty . no microwave in the rooms. was one microwave down the hall that sat on a little table covered with a black table cloth that had cribs on it and i might add the same cribs on it all three days i was there. the breakfast?? first day there was scrambled eggs and b&g’s with pastries and bagels. 2nd day same thing except no eggs (so we decreased on food ) and started putting food away at 845 am. 3 rd day we didn’t even bother to go down to breakfast. 3 towels in room for 3 days. the bed was comfortable that’s a plus! the parking is wierd. you had to park by the pool and walk to hotel which is quite a ways , especially when it’s raining. the hotel is beautiful and big but gives vibes of run down feel. like it was beautiful in the pictures but once u get there it’s like not in use or upkeep for quite long time. this was first time staying there and unfortunately my last.

Partner

2/10

Poor

02 Jun 2025

Michael

I do not recommend.

Leisure Family

6/10

Pleasant

28 May 2025

Krystin

For a luxury resort the room wasn’t very luxurious. The hotel and room looked amazing and we were impressed by the room but later realized some things that made our stay less enjoyable or convenient. There’s no microwave in the room and only a wine fridge, the water pressure was definitely less than ideal, the tv only had basic cable with no guide anywhere to tell you what channel was what, and we had to hunt down an ice maker that actually worked. I will say the room was quite large and the beds were comfortable though

Leisure Friends

4/10

Poor

26 May 2025

Verified traveler

Everything closed on Memorial Day weekend

Everything was closed. On Memorial Day weekend. The pool bar, indoor pool, bar, and restaurant were all closed. Nothing to do on Memorial Day weekend. Granted it was cold so makes sense that the outdoor pool was closed. However their website says they have a bar and restaurant and nothing was open. We booked here so we could hang out at the resort but literally nothing was open.

Partner

2/10

Poor

27 Apr 2025

Jermelle

I was visiting for a birthday trip prior to booking the site said all amenities was working. Got there no pool open no restaurants open nothing I was disappointed. The bed was so hard was there 4 days and they didn’t clean our room not one day. I paid 641 for nothing

Leisure Partner

10/10

Exceptional

05 Apr 2025

Phyllis

It was off season so difficult to properly review.

Leisure Family

8/10

Excellent

02 Apr 2025

Roger

Nice hotel but no secure entry

The hotel is very nice and located close to restaurants and things to do
We had a Jr suite and it was nice but the couch was not comfortable at all
No microwave in room but there was one at the end of the hall for all to use
Did not like the fact that there is no secure entry to the building with the rooms as anyone can enter and no one would know

Partner

2/10

Poor

23 Mar 2025

Kassandra

I'm not one to complain but we had 0 hot water even after letting it run for about half an hour at night and in the morning. And we really needed a shower bc our shared door neighbors were smoking pot on their room (not on the hotel) but the walls were super thin and we left smelling like pot. But the people who worked there were nice and welcoming and you can tell they were trying to update the property.

Leisure Family

10/10

Exceptional

16 Feb 2025

martin

Very beautiful place

Leisure Partner

8/10

Excellent

14 Feb 2025

Tony

Pleasant appearance .
Very limited check in parking.
Shower Extremely dangerous Slick.

6/10

Pleasant

03 Feb 2025

David

Nice Hotel it was just Lacking

We loved the large room; however, the WiFi was not working, I went to the front desk and asked again for the correct password. They gave me a key to another room to see if it was working in there it was not. Told them the Clock/radio/phone was not working in the room they said they would send maintenance, the never showed up. There was one partial role of Toilet paper in the room, we could not call the front desk for more cause the clock radio phone was not working.

Partner

8/10

Excellent

30 Jan 2025

Steven

Nice room, but no staff to help had a phone number to call.

Business_and_leisure Partner

4/10

Poor

24 Dec 2024

Robert

Old - Vacant - used for business gatherings...

Leisure Family

2/10

Poor

29 Nov 2024

Chris

Sad to see

Place has went downhill over the years, sad to see it fall from its glory when it was the Country Club.
Place is old needs massive remodel and wreaks of Marijuana smell, staff doesn’t seem to mind or care.
I have stayed here for 25yrs and this stay will be my last, so sad to see the decline

Business

2/10

Poor

15 Nov 2024

Lindsay

Pool was closed for renovations which was not disclosed, the hotel canceled our room but Expedia refuses to refund our money, blaming the hotel.

Leisure Family_with_children

6/10

Pleasant

14 Nov 2024

Jeffrey

.

8/10

Excellent

26 Oct 2024

Rory

The room was clean. It was “slow season” so I don’t know if they let things go a bit. I think the hotel is sold or selling to a new company?

Business Self

10/10

Exceptional

20 Oct 2024

Dana

Had a great time!!!!!

4/10

Poor

19 Oct 2024

Chris

Hope you like the smell of Marijuana

The whole hotel smelled of Marijuana, hallways smelled. I had to sign a paper saying I wouldn’t smoke so how does every hall reek of Marijuana smoke.
The place has fell from its former glory as the Country Club. Sad to see, my 20 years of coming here has came to an end

Business

10/10

Exceptional

09 Oct 2024

Stephanie

I've stayed at this property a few times now and have yet to be disappointed.

Leisure Friends

8/10

Excellent

03 Oct 2024

Anthony

The room suite was clean and nice. No other services available that I am aware or was informed about. No coffee bar or place in hotel to get any food or drink. Maybe it’s a work in progress??

Friends_and_family Family

2/10

Poor

28 Sep 2024

Mike

I have never been this disappointed with a place! It looks nothing like the pictures on line! It is run down and unkept! It smelled old and had gnats in the room. Nothing was open that they promised! The Cigar bar was closed! The indoor pool was closed. The restaurant was closed! The outside pool bar only opened for a limited time! They actually charged me for an hour tea night! It was really bad!

2/10

Poor

27 Sep 2024

Barry

Old

2 nights. Room was not cleaning during our stay. Ran out of shampoo and soap in room. Had to go ask for more. Coffee maker ,but no coffee.
Hotel ground are terrible, completely run down and not cared for. Room it self was okay.
Coffee shop… Close, restaurant… Close, pool… Closed. The resort looked completely deserted.

Would not stay here again!

Friends_and_family Friends

8/10

Excellent

22 Sep 2024

Ronda

My room was lovely!!! Well stocked. The hallways smelled of pot..BAD...

Leisure Partner

2/10

Poor

20 Sep 2024

Lawrence

When we arrived, we had difficulty putting our deposit down because our credit card was used through Expedia and the clerk that helped us did not know how to get around. It just kept on saying that our credit card was declined. When we got to our room, the television kept on asking me for my Amazon account and we asked the front desk to go ahead and get our television to where we could watch at least the news and they did respond immediately. A lot of the facilities there at the hotel were not available and it would’ve been nice to go ahead and have a heads up that the pool and the Gym were not available during our visit. I ended up leaving early.

Leisure Partner

8/10

Excellent

18 Sep 2024

James

Quite, nice pool and area

Self

8/10

Excellent

16 Sep 2024

Brady

It is a nice place. Our room was spacious and comfortable. We did have trouble with our keys/door lock not working on two different days but the staff was quick to help. We will definitely be considering staying there again.

Leisure Family

6/10

Pleasant

16 Sep 2024

DAVID

Got to our room, which is a good distance away from the lobby and down an elevator. Room keys didn't work. Back to the lobby, given new keys, back to room... keys didn't work. Tried to call lobby from hallway courtesy phone, phone does not work. Back to lobby, told by maintenance that the card reader must need reprogrammed and he gives me a MASTER keycard that works on all doors! Comes by later to see if it worked, and just took the two non working keys and that was our key for the whole trip! Went out and about, and then ended up in the hotel lounge which was a GREAT experience. The bartender was super nice and we had a great time. Got back to our room ready to shower and go to bed, that's when we discover there is not a single towel in our room. Called the lobby for almost 20 mins, no answer... so back to the lobby. Nobody there, went to the lounge to see if the bartender could help and the front desk person is sitting at the bar instead of attending the front desk. A security guard said they would bring us towels. 30 mins later, have to go looking for the security guard because he hasn't come by yet. Next morning, go to get breakfast... this is a standard, run of the mill continental breakfast you'd get at Super 8 or Holiday Inn. Charged $10 each and the food was almost gone and cold. Nobody attending the food and refreshing it. We eat anyhow and as we are leaving out comes fresh food. The indoor pool is not open and the cigar lounge they advertise was never open once.

Partner

4/10

Poor

16 Sep 2024

Dianna

Confused staff,unkempt property..poorly managed..no microwaves in Room..in hall instead..no indoor pool..no daily cleaning..roo. was ok..dirty windows.

Partner

2/10

Poor

16 Sep 2024

Mark

None of the restaurants or bars were open when I checked in, at 2:00pm. When the bar finally opened, the prices were ridiculous and the beer selection was very limited

6/10

Pleasant

16 Sep 2024

R Chris

1. Checked-in and cards didn't work. Wife went to the counter - 100yd walk, to get new ones, they too didn't work. Called desk and they sent maintenance guy who indicated he just replaced the door reader and the cards they gave us were not compatible with the new reader. New style card, worked.
2. 2 different occasions - different days, no hot water. HATE cold showers.
3. No maid service. 1st day we had sign to not clean. 2nd day no cleaning...then asked for cleaning. Later when we got back, not cleaned and no fresh towels or washcloths.
4. Vending machines all out of pop / soda. You'd think for a major local event like their annual Bike Fest, they'd capitalize on whatever they could to make $. Granted, I'm sure they have vendors to fill their machines but probably should be more on top of it.

Property is nice and quiet though.

Leisure Partner

4/10

Poor

15 Sep 2024

Kathryn

First it was very confusing to find the actual hotel. Checking in was completely fine. Finding the floor we were supposed to be on was a little difficult because it didnt indicate what floor you were on when first walking in. You would think it would be the first floor but it wasnt it was the third, and we werent told that. On the second day we had problems with both cards to the room but they easily fixed that. The morning of the third day we asked for directions to the cafe and it was given and we walked to it just to find it was closed. When we went back to ask what was going on the same staff member said she had no idea what was going on it was just closed. She was not willing to get any more information for us to see if it was going to open. So we had to leave to eat. For some reason i was sent an email that said check-out was at 5 pm on our thirs night. But was told when checking out it was at 11am and we were already checked-out. I was told that our keys shouldnt have worked after 11am and that this was a weird situation. We had gone oit to eat around 9:30am and had gotten back almost 12pm and our keys had worked. We were then told we werent going to be charged for another night and we were good to go. Maybe an hour later I recieved a call stating the receptionist was getting in trouble for letting us go without extra charging us. So I had to pay an extra $50 for something that wasnt my fault. Also had to drive back just to pay this.

Leisure Friends

10/10

Exceptional

15 Sep 2024

tina

Loved this place will be back for Sure!!

Leisure Friends

2/10

Poor

15 Sep 2024

Verified traveler

Amenities listed were not available. 3 hot tubs closed. 1 indoor pool closed. Coffee shop was never open. Advertised breakfast and only had small breakfast items Saturday and Sunday. Absolutely nothing on Friday morning.
Booked a king suite. And got a double queen room.
Had to go to 4 vending machines to get a water.

Do not recommend.

2/10

Poor

15 Sep 2024

Robin

If you are booking this hotel for the listed \"amenities\" don't waste your time or money. I can completely understand when something needs maintenance but this stay was absolutely ridiculous. They ran out of breakfast food, none of the multiple hot tubs were open, indoor pool also closed, vending machine sold out, coffee shop closed. They should be either discounting these rooms when booking or reimbursing people like me that paid full price for things we didn't even get to enjoy.

Friends_and_family Friends

2/10

Poor

15 Sep 2024

John

I was served completely raw chicken and the hotel did nothing. They haven’t called and have not tried to make it up to me in any way. They have not even checked to see if I’m alright and I called twice and never talked to a manager and left messages. Left a message at check out and still have heard nothing. I will never stay here again. Also had an extremely young minor drinking in the bar.

Partner

8/10

Excellent

11 Sep 2024

Elizabeth

would like to have pet friendly section, but otherwise clean, quiet & convenient.

Leisure Family

6/10

Pleasant

11 Sep 2024

Markita

Old and going through renovations.

8/10

Excellent

07 Sep 2024

Glenn

overall a very nice trip. one issue that repeated itself was not enforcing handicap parking. there was probably enough spaces designated, but the majority of cars were not entitled to park there. the handicap parking was next to the pool and it appeared that most of the cars were pool users without appropriate tags to allow parking there. we never really saw any security verhicles anywhere on the property.

Partner

10/10

Exceptional

31 Aug 2024

Renee

Full disclosure. They host a huge pool party sometimes. I'm too old to twerk or enter a wet tshirt contest, but they did seem to be having fun. We could not hear a sound of it from our beautiful, huge room. This room was so big. Super pretty. Very clean. The halls and elevator showed signs of a giant pool patrty, as did the parking lot but somehow they had the lot clean by 11 am. This place is staffed with hard working people. We definitely will stay agian.

Leisure Partner

10/10

Exceptional

30 Aug 2024

Janet

No security system on outside doors, key return box not secure, dispensers for hand sanitizers at elevator empty, room not conducive to guests—AC not on when arrived,all appliances unplugged, phone out of order, no chair or reading lights in room, we had to go to lobby to read, No toiletries for 2nd guest, no channel ID on TV. Employees at bar in pool outwardly smoking weed and cigs although No Smoking sign posted. No restaurant on premises yet advertised. No continental breakfast yet told there was at check-in. Overall facility DIRTY! Indoor pool not functional. Vending machines not working. I have stayed at this resort before but has gone greatly downhill and I suggest you check it out before connecting your name with it in the future.

10/10

Exceptional

25 Aug 2024

Cynthia

Loved our room ❤️

Leisure Partner

4/10

Poor

25 Aug 2024

Meghan

The toilet seat wouldn’t stay up, didn’t get our room serviced, the tv was to complicated, the drinks absolutely sucked, and the interior pool was closed… it was RAINING

Leisure Family

2/10

Poor

13 Aug 2024

Matthew

Failing property, very dirty and unkempt.

Leisure Family

10/10

Exceptional

13 Aug 2024

Joyce

The only thing I wasn't happy with was our balcony doors did not open.

Friends_and_family Family

6/10

Pleasant

12 Aug 2024

Sarah

Would I stay here again? In short, no. The pictures listed online are clearly outdated. The Regalia looks beautiful online with it's front fountains, contemporary style, and modern look/feel. That however is not the reality of the property. Everything is outdated. The fountains outfront are empty and just look like giant holes. Elevators are slow, hotel doors making noises when you open them, or the mechanical device that unlocks the room don't work altogether.

When we arrived we were placed in a room on the first floor. When we came back the first night after being out late we found that our key card would not unlock the door. We had to track down the night front desk staff, Jesse, who was appalled that we were placed in the room to begin with because it is 'well known that room 1024 has issues.' He could not get into the room with a master key card and had to break into the hotel room though the sliding glass back door (thankfully we forget to lock it) to get is back in. We were told to come back in the morning to get a room change.

I came back in the morning and spoke to a front desk attendant who was less than helpful. It felt dismissive and all she did was remake the key cards and said she will send maintenance down to have it looked at. He came, said he would be back and never came back. We waited for an hour and finally gave up. We went back and talked to front desk staff, Rachel, who remedied the situation by putting us in another room.

Leisure Friends

4/10

Poor

12 Aug 2024

Margaret

Reality

The hotel is an old facility that looks to be going through a painful remodel. It is supposedly a resort but there isn't much there except 2 pools. One is inside and just looking at the overall condition of the concrete decking made me question getting in the water. The outdoor pool has a swim up bar and occasional concerts but weather conditions when I was there were not conducive to doing the pool thing so I can't say much about it. Not much else going on. There's a small coffee shop and a bourbon bar open (?)Thursday through Sunday.
My room was large enough and bed was comfortable but the room wasn’t really well furnished. No chairs or tables except for the night stands. The refrigerator was actually a wine cooler. There was a console under the wall mounted TV but it had no drawers or even shelves. The closet was on the small size with few hangers so in reality there was no way to unpack.

Staff were friendly and responsive to questions. Check in and check out were quick and efficient.
The overall price with room rate, taxes and the $12/day resort fee made the price too high relative to overall product.

The hotel sits within a Housing area of villas, condos and patio homes with beautiful landscaping with lots of wildlife so taking a walk every morning was quite relaxing and enjoyable.

Friends_and_family Family

10/10

Exceptional

11 Aug 2024

Cathy

Outside was ok.

Leisure Partner

6/10

Pleasant

10 Aug 2024

Andy

Indoor pool wasnt working. Room doors were problematic. Outdoor pool electrical system was sketchy at best with no efi's working. Long extension cords ran around the pool to power fans. Rooms were pleasant.

6/10

Pleasant

09 Aug 2024

Joseph

Pros:
#1. Staff was friendly and accommodating.
#2. Rooms were clean.
Cons:
#1. Organization was totally dysfunctional. May have been new management.
#2. Music at pool is deafening. It was difficult to converse with the person next to you.
In my opinion, music should be for background, not overwhelming. Selection was mediocre
at best. Not everyone has the same taste which is more reason to lower the decibel level.
#3. Ice machine didn’t work. However, you could take the elevator to another floor (see below).
#4. My wife was stuck in the elevator for a chilling 45 minutes. Luckily she had her cell to call me.
I informed the front desk who sent maintenance armed with screwdrivers but lacking knowledge
to attempt to pry the door open. Someone googled the solution releasing my wife. She was terrified the elevator was going to crash to the lower floors. After freeing her “Out of Order” signs were posted on the 3rd floor but not on the 1st, 2nd and 4th floors. I assume they now wanted to show off their new rescue skill by trapping a new victim.
#5. They have an excellent breakfast buffet but fail to advise you of it when checking in. I didn’t see it on any promotion or signage as well. We found out by accident. I went down at 6:30 and was told service began at 8:00 (seems a bit late but again my opinion). Arriving back at 8:00 the door was locked denying entry. A crowd was forming. Promptly at 8:30 a pleasant lady unlocked the door and apo

Leisure Family

10/10

Exceptional

07 Aug 2024

Thomas

Staff was very friendly and helpful. Nice property and location

4/10

Poor

06 Aug 2024

Lynn

Was in very poor condition. Nothing like the pictures. Didn't smell good

10/10

Exceptional

06 Aug 2024

Verified traveler

Terrific Place to Stay!!

This hotel was fabulous! It was clean, up to date, and the staff was so friendly and helpful. There was a game area my teens enjoyed, as well as the amazing pool area. This was by far the best hotel we've stayed in all summer!!

Friends_and_family Family

4/10

Poor

05 Aug 2024

Tara

The only working pool was the pool shared with the community where children swam with no supervision, adults were being *intimate (tasteless) in the pool, no food, no drink allowed, plastic cups and beer bottles laid around the pool deck (there is a swim up bar), and the young bar staff were tastelessly showy.

There was no restaurant on the grounds.
The inside pool and jacuzzi are not in working order.
Hotel room was clean (all except the coffee maker which had gross standing water in it), but not the common areas.
They have three bar areas, which only the cigar and bourbon bar was up and running.

We enjoyed the complimentary breakfast, it was hot and fresh (unfortunately the AC was not on in the eating area).

This hotel has great potential, it would be nice if they advertised correctly.

Leisure Partner

10/10

Exceptional

04 Aug 2024

Rich

Solid Stay

10/10

Exceptional

04 Aug 2024

Michael

Mike at the cigar bar was awesome!! Go check it out! Room and pool are awesome

8/10

Excellent

04 Aug 2024

April

It was over all good but they need new doors our door kept giving a lot of issues getting into or room that was really the only down fall and they drinks at the bar is like 10 bucks a piece

Partner

4/10

Poor

04 Aug 2024

Patricia

There was no open restaurants in the hotel. House keeping never came to the room to replace towels or anything else.

Leisure Partner

8/10

Excellent

02 Aug 2024

Ashley

Its very convenient having the pools and swim up bar within walking distance.. very clean. Not very soundproof but thats typical with all hotels...wish the coffee place was open on weekeneds!! Kind of pricey but doable!

Leisure Friends

4/10

Poor

29 Jul 2024

Austin

Leaving a bad review because this place could be so much better! You enter into a really nice drive with nice villas and continue down the road to the hotel where things start to look tan down, you are forced to share parking with any of those who are just there for the swim up pool. As soon as I walked in I smelt smoke but kept my hopes up, then we entered the elevator and it smelled horrible, thankfully the room and our main floor didn't smell. Our room looked nice upon first glance but then after looking there were a few issues, the sheet had a stain nasty stain on it, the toilet was constantly running and at points became as loud as the TV especially at night, the A/C does not stay on hardly at all especially when on the lowest setting we were very hot all night long, there were beer cans in the grass on our outdoor patio, and one morning I woke up to shower and there was no hot water!! Free breakfast is always a plus but it was way worse than a holiday inn breakfast. Walking through the hotel you notice the indoor pool is shut down and looks abandoned. During our 3 night stay I saw a total of 2 workers our whole stay. I would love to give this place another try but was very disappointed with my stay! Hope this helps someone!

Leisure Family

4/10

Poor

29 Jul 2024

Joseph

The grounds are in poor condition.
There is no security. I did not feel safe.
We Observed drug deals going on at the pool.
The neighborhood uses the pool property as their hang out. We were very disappointed.

Leisure Partner

10/10

Exceptional

28 Jul 2024

Kimberlie

My family came in to enjoy the lake but we really loved the pool at the resort!

Leisure Family

10/10

Exceptional

28 Jul 2024

kevin

Great hotel will be returning. Aweaome swim up bar

Leisure Self

6/10

Pleasant

28 Jul 2024

James

So much potential

The hotel is beautiful but a lot of things advertised were false. The indoor pool and hot tub were not functional and were closed to the public. The continental breakfast was only served on Saturday and Sunday. Also the bar was not open the whole time we were there. The staff also complained about management and not have a schedule written for the current week, which is absolutely crazy to me. The swimup bar in the outpool was amazing though. Deer would gather in the patio area which was amazing to see. Would come again if the service could get their act together.

Friends_and_family Family

8/10

Excellent

27 Jul 2024

Emily

I think the hotel would be better if they didn’t allow everyone else In for free. It was extremely crowded due to this and made it unable to enjoy.

Leisure Partner

10/10

Exceptional

21 Jul 2024

Chad

Love the property