The Shore Club Wisconsin, Ascend Hotel Collection

United States , Appleton - WI
ELKHART LAKE, 276 Victorian Village Drive
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20 reviews shown

6/10

Pleasant

06 Sep 2022

Yolanda

We stayed here for a wedding. The property is okay. The staff was great. The place has a lot of potential, but it still needs quite a bit of updating.

Leisure Family

6/10

Pleasant

19 Jul 2022

Cory

We got a poor choice of room on the 1st floor. Rooms were not great but manageable if you’re staying one night and just sleeping there. Good area

Leisure Partner

8/10

Excellent

16 Jul 2022

Pedro

Overall it was a good experience! The only problem was the bed, which was too uncomfortable for a good night’s sleep.

Leisure Partner

8/10

Excellent

15 Jul 2022

James

Nice place for weekend stay to visit friends, not a beach hotel, staff was phenomenal and attentive, room was nice, door was terrible, had to slam shut and yank open, only,bad part of otherwise pleasant stay.

Leisure Partner

6/10

Pleasant

25 Jun 2022

Fabio

Over priced rooms. I hope renovations will continue. Current rooms are dated, a bit dingy. Shower pressure is good. Toilet-plumbing is old, weak flush. Check in staff could offer more information upon checking in: pool info, whether breakfast is offered, etc.

Leisure

2/10

Poor

22 Jun 2022

Samuel

The pictures of this place (and the cost $$$) would have you to believe that you are going to have an upscale experience (at a minimum a really nice experience). However, do not be fooled, this place is essentially an upscale Motel 6. The rooms were spartan, crappy, and clearly very dated. We were both taken aback at just how bad the room was. We had friends also staying at the property and they confirmed our room was the norm, not the exception. The A/C barely worked, blowing out semi cool air, which was not sufficient for the 90 degree weather outside. I couldn't believe I'd paid 250/260 USD per night for what was essentially slightly better than a motel 6. I would strongly advise staying away from this place.

Leisure Partner

4/10

Poor

22 Jun 2022

Robert

The place is mid renovation. Staff is terrible no one is ever at the front desk. They will wake you up early by doing construction right outside your room. Place renovated poorly. It’s not a hotel it’s a motel

Leisure Partner

8/10

Excellent

20 Jun 2022

Carole

Nice place, especially if your a duck

Comfortable, small room with two double beds for us and our son. The pool and terrace area looked really nice, though we didn't have time to use it. The staff was taking good care of a duck that was nesting in a flower box outside our door - an unexpected and pleasant bonus. The lobby and on-site event facilities looked very nice. It suited our purposes very well, at a good price considering it was the start of the beach season.

Friends_and_family Family

2/10

Poor

20 Jun 2022

Kenneth

We had a room with two double beds. My wife got into one of the beds and it was wet and we discovered it was urine! Disgusting! We told the front desk and nobody did anything about it! I’m sure this place was very nice at one time but it’s terrible right now! Stay away!

Leisure Partner

4/10

Poor

20 Jun 2022

John

Our room was an English Basement type of room with an outside motel-like entrance. It was very poorly lit (two lights out), the bathroom was remodeled but quite small. There was evidence of recent remodeling both inside the room and on the grounds but much of it only partly completed and stopped abruptly. Had the room rate been half of what it was it might feel like a deal but that wasn’t the case. Very disappointed. On the other hand it wasn’t too far from the beach and Spring Lake was fantastic.

Leisure Family

2/10

Poor

19 Jun 2022

Alexandra

STAY AWAY-Do Not Book This Hotel

In a word - TERRIBLE. The lobby was nice, but that was it. The property was not in great shape. The rooms were old and musty. The pool was dirty and murky. Completely unusable. That was one of the reasons we booked here. No pool bar as advertised-not that we could spend time at the filthy pool anyway.

The pictures make it look wonderful, but it’s not. We wasted $700 for two nights at this awful place.

Friends_and_family Family

4/10

Poor

19 Jun 2022

Verified traveler

Don’t trust online photos

Online, this seemed like a great place to stay. On-site, different story. Checking in was delayed a hour because room was not ready, room was unkept and bed was extremely uncomfortable. (Dipped in the middle).

2/10

Poor

12 Jun 2022

Kathryn

I actually did not stay once I got to the room...demanded a refund that better happen or our corporate offices will be contacting the legal team.
First room was dirty and musty smelling.
Second room 2 visitors of the creature kind...had to leave was in complete tears and take and UBER which cost me 100 to get back to where I was staying prior to my business trip.
There was extremely loud music from a graduation party that filled the whole hotel.
Very disappointed with this pick!

Business Self

2/10

Poor

05 Jun 2022

anthony

Rooms were filthy and not ready

8/10

Excellent

01 Jun 2022

Great property nice clean friendly staff. The main room has breath taking chandeliers, the room are nice came with refrigerator a plus
Only down side didn't see an elevator

Leisure Family

2/10

Poor

31 May 2022

Kyle

We weren’t able to check in until 3:20pm

Partner

10/10

Exceptional

26 May 2022

Kelly

Great location and nice staff. It also was a smooth check in

Leisure Partner

8/10

Excellent

23 May 2022

Louis

Unhappy

Not happy with contruction of pool during day andxearly sun morning hearing stone cutting. Hotel should have waited until check out time

Self

6/10

Pleasant

23 May 2022

Jeanine

NO POOL OR POOL BAR!!

The pool was NOT open. I specifically booked here because of the pool and the pool bar and neither were open. The price should've been reduced because not all amenities were available!!

Partner

8/10

Excellent

22 May 2022

Thomas

It was next to a golf course
Carpets

Leisure Family