Woodlands Hall Hotel

8/10

Excellent

21 Jun 2026

William

Such a quaint old Welsh building in a lovely rural setting just outside of the market town of Ruthin (it is in the middle of a static caravan park but a very pleasant one). A great location for exploring the many places to see around the area . Rooms are of a good size and well equipped. Restaurant menu was limited but is being updated and the prices were reasonable, as was the bar. Breakfast was enough to keep you going for the day. Never got to use the pool but looked inviting. Staff were all very pleasant and Trevor was extremely helpful on our arrival , as the booking had not arrived on their system. All in all, a very nice stay.

Partner

10/10

Exceptional

16 Jun 2026

Dmytro

Clean room, nice staff, amazing bar downstairs, very nice nature around

Friends_and_family Family

2/10

Poor

09 May 2026

Pete

We decided on this hotel as we were in the area for a karting event for my son
and had to be up early for it. On check in the lady said there was entertainment on until midnight and our room was right above it. I said seone should have let us know this on booking as I would have have cancelled being up so early. She said I am sorry. On entering the room, I had booked a twin room as it said 2 doubles. They were extra large singles and really uncomfortable..the shower room was ok. But the bath was big enough for a 4 year old and the cold water tap didn't work so had to use the shower to fill it. The room was so warm too.
I have to say this totally ruined our stay as we only got 5 hours sleep. Never again

Friends_and_family Family

10/10

Exceptional

25 Apr 2026

Eileen

Stayed here for a couple of nights in April 2026. Lovely large room in the Tower! Had both breakfast and dinner here each day. Food was excellent. Service slow the first evening fo dinner but fine the second evening. Historic hotel with amazing wood carvings.

Partner

10/10

Exceptional

18 Mar 2026

julia

The hotel was beautiful and the Bedrooms were so spacious and beautifully decorated.Breakfast was cooked fresh to order. Really enjoyed our stay .

Friends_and_family Friends

10/10

Exceptional

11 Jan 2026

Michelle

Excellent staff, beautiful building and decor, everything was very clean and well maintained - our room was absolutely wonderful! We ate dinner and breakfast in the restaurant and both were delicious!
Service in the bar was super friendly and the cocktails were very tasty!

The only thing I would say is that the soundproofing between our room and the bar wasn’t great, so we could hear everything. It didn’t bother us at all as we had earplugs, and it quietened down from about 10:30pm.

We thoroughly enjoyed our stay here and felt it was very good value.

Leisure Partner

10/10

Exceptional

21 Dec 2025

Hortense

Could do with better showers in the bathroom

Partner

10/10

Exceptional

23 Nov 2025

Anthony

From the minute we arrived, we was welcomed by amazing staff. The place is beautiful and the hotel room was perfect. Bar manager Will did an amazing job and polite. The food was delicious and fresh. Highly recommend and will definitely be back in the new year.

Partner

4/10

Poor

13 Nov 2025

nathan

Don’t stay here if you want a good night sleep. Loud karaoke in until 11:30pm. Ridiculous

2/10

Poor

07 Sep 2025

Tim

Very poor

My stay at the hotel was terrible because of the noise from the bingo and live music below our bedroom. I would not recommend this place to anybody.

Business

2/10

Poor

24 Aug 2025

Suzanne

Food took ages to come out only to be the wrong order for one and the other was burnt.
The entertainment was far too noisy when we were trying to sleep, it was vibrating the bedroom and went on until midnight.

Leisure Partner

2/10

Poor

23 Jul 2025

Mei Fong

I’m writing to complain the condition of your hotel rooms and request to have refund for my stay of 1st night on 24th May in the Shakespeare room.

I appreciate your ambition to serve more types of customers by refurbishing the old building to many well-decorated hotel rooms.

However, both rooms we stayed have no sound-proof at all.

We stayed in a room right above the main dining area on Sat, a karaoke night for the weekend.

Once we stepped into the hotel at 11ish, our ears soon started to ache as there were 2 oversized speakers with overwhelming volume in a small dining hall.

We rushed back in our room to escape from the noise but it made no difference.

We asked staff when the party would be finished and they replied at 12am, then we went to shower.

We went to bed and finger-crossed that the music stopped after 12 but diners stayed downstairs kept talking till 1:21 am.

We closed all the windows but the floor and walls are so thin that it seemed they’re chatting at our bedsides.

Your hotel was not properly designed and built for acceptable room service
in addition to negligible sound proof
toilet ceiling was too low, no shower head holder nor shower curtain, we needed to squat/kneel during showering but floor was still all wet
the door lock was not working properly of the room we stayed on 2nd night
Arranging activities without considering other users in respect to negligible sound-proof rooms, the party should have been ended earlier .

Leisure

10/10

Exceptional

13 Jul 2025

Steven, Joanne

We have stayed in a caravan at Woodlands Hall but this was our first stay in the Hall..
It was lovely! Everything was Five Star.. In particular we’d like to thank Will who was so helpful! He was friendly and helped us sort a spare bed.. 🌟

Leisure Family

6/10

Pleasant

13 Jul 2025

Caroline

Mixed impression

Hotel has so much potential. Lovely rooms & excellent food. Visit spoilt by social events catering for nearby chalets & mobile homes. So loud impossible to sleep & events going on till midnight or even later. Hotel doesn’t seem to have decided what sort of clientele to cater for but trying to please guests & chalet/mobile home just doesn’t work.

Friends_and_family Friends

4/10

Poor

15 Jun 2025

Ian

we didn't get the room we requested, the shower leaked across the floor, no bath mats were down so we had to use towels to dry it up, the cord on the light in the room snapped and we couldn't turn the light out, so I had to remove the bulb to go to sleep on a night.
the breakfast and main meal was undercooked a little pink inside and egg was really runny.
the only saving grace was the girl who looked after us, she was lovely and friendly and really helpful

Leisure Partner

8/10

Excellent

05 Jun 2025

Kimberley

Overal a good stay. The whole park is very nice, peacefull, set in beautiful surroundings

Partner

6/10

Pleasant

05 May 2025

Verified traveler

Not the best night - Noisy

Unfortunately not a great stay. On arrival parking was between a building site and the bins. Photo of the front of the building is nothing like it is now. Reception staff just looked at us on arrival and waited for me to say we had a booking. No welcome or hello, just what's the name? Given an envelope with keys in and directions to the room. Room looked nice but no towels or bath mat in bathroom, no bin, no toilet brush, no glasses in bathroom, shower glass was really soap marked, an empty toilet roll on the toilet seat and a half used toilet roll on the holder, masking tape still present in the shower. Asked at reception for towels and someone brought them and 2 small toiletries. Unbelievably noisy night, singer in the bar sounded like she was in our room so much so we couldn't hear our tv. When she finished music was playing until late then singing and shouting outside. Hotel bar is for the caravan park users. Wi-Fi was bad, kept dropping out and wasn't secured. Shame really because room looked as if it had recently been refurbished. Bed was comfortable. Extra pillow in wardrobe but didn't use it as it didn't have a pillowcase on it. Bedside lights too high so you have to get out of bed to turn them off. Asked on checkout if everything had been ok and when I said it was noisy she said oh and shrugged.

Partner

10/10

Exceptional

20 Apr 2025

Ken

Comf0rtable room, Good Breakfast. and entertainment on both evenings. All in all a very satisfying weekend break

Leisure Family

6/10

Pleasant

18 Apr 2025

Georgia

The room was amazing, the en-suite was beautiful. However the toilets flush needed pressing both 2/3tokes to flush. The WiFi didn’t work in the room or where we ate. First morning we didn’t get a choice for breakfast and they didn’t have any milk to drink. My tea was made for me. Nothing was on offer, you had to ask for everything. Second day they ran out of ketchup. Service was slowish. The second day we ran out of toilet paper and no one knew where it was kept. Not sure they were ready for guests. But beautiful room, bed was super comfy!

Friends_and_family Family

10/10

Exceptional

14 Apr 2025

Roy

Excellent accommodation

Staff very helpful polite and professional. Food excellent. Room fantastic

Partner

8/10

Excellent

05 Apr 2025

Mark

Very friendly relaxed atmosphere, welcome and service. Would recommend.

Leisure Family

8/10

Excellent

14 Sep 2024

Paul

The bedroom was very clean also the bed was comfy the down side was no gym which was told there was when i booked site needs updating didn't have the right information

Leisure Partner

8/10

Excellent

03 Jun 2024

David

One night stay

Very basic, very clean and staff was welcoming. Nice assortment of tea and biscuits in the room

Self

6/10

Pleasant

17 May 2024

Tamsin

The hotel restaurant meals were very good however it is a fair way out of town and services

Leisure Partner

2/10

Poor

05 May 2024

Gillian

Disastrous experience

This country hotel is in actuality a clubhouse for a static caravan park, with a building sight outside the main entrance, loud music blasting out and the allocated room looked at a rubbish yard.
It was so bad we chose not to stay and asked for a refund which was not granted by Hotels.com with whom we are in despite as the hotel was not as advertised or as shown in the website photograph.

Partner

8/10

Excellent

29 Apr 2024

James

Things we liked were the decorative wood panels everywhere. Some very intricate and interesting pieces. Rooms are all different, so check the pictures. Then check with the hotel that you have the right room, as they're named not numbered. This is because Expedia have the wrong names matched to the rooms, as we found out on arrival!

Leisure Partner

2/10

Poor

25 Apr 2024

Roger

Advertised as having a restaurant, but on arrival it was closed so I couldn't stay at the hotel ad it is in the middle of nowhere. I was promised a refund by the receptionist but it never materialised. I messaged the hotel but they did not respond. I think this is dreadful customer service and would advise avoiding the place altogether. 0/5.

Business Self

8/10

Excellent

14 Apr 2024

kenneth

Isolated and friendly.

Business_and_leisure Partner

10/10

Exceptional

18 Aug 2023

Verified traveler

Rated 9.5

Hotel was clean,comfortable with friendly,efficient and knowledgable staff.Would recommend to friends and family.

Partner

10/10

Exceptional

26 Jun 2023

Matthew

Full of character

Fabulous location! We stayed in 'Tower' and the room was enormous and full of character.

We only stayed one night as we were attending a wedding reception nearby.

Was only expecting a continental breakfast (alluded to on the Hotels.com website) but were very pleasantly surprised, and grateful, to receive a Full English.

If we are oin the area again, we'd definitely return!

Partner

4/10

Poor

22 Jun 2023

Daniel

Underwhelming

The hotel was charming but thats where it ended. Bed was worn out very uncomfortable mattress. Dust and grime on all the walls in and out of the room. Bathroom was worn out, some damaged to shower and tiles etc but shower was nice and powerful. Tv remote didnt work. Bar closed an hour early. Breakfast was continental instead of hot. Bread and muffins used from the day before. Breakfast items not stocked, poor choice of cereals, bread and pastry, no fresh fruit etc. Overall a bit of a let down. Also they told us they hadnt yet been paid and that it was up to us to sort that out. Bar area had toilets which had out of order urinals, broken toilet seat, toilets with no paper.

Partner

8/10

Excellent

02 Jun 2023

Sarah

Staff were very friendly and welcoming. The hotel was in a lovely location . The room was spacious but certain aspects of the room were poor. The bathroom had a cut off bit of carpet as a mat and it was stained. The were areas of the walls that were also stained with marks.

Leisure Partner

6/10

Pleasant

30 May 2023

I Ian

Some of the junior staff would benefit from a bit of more service training

Partner

10/10

Exceptional

29 May 2023

B

Perfect stay in Ruthin

A beautiful hotel in Ruthin. Excellent staff and service. Food is excellent.

Friends_and_family Family

6/10

Pleasant

12 May 2023

Ian

A hotel I would not probably use again…too remote. Very quirky….not very attentive staff….bedroom spacious but bathroom on a different level with hot water not easy to regulate on the bath!

Self

10/10

Exceptional

24 Jun 2022

JE

Family stay for a wedding

A very relaxing stay and everything was done to make our stay comfortable. Our room was beautiful, very clean and every comfort laid on for us.

Friends_and_family Family

2/10

Poor

13 Jun 2022

JOHN

the hotel had no record of my booking and were only able to offer me a room for one, not two, nights
the room was over the bar and very noisy
food poor

Business Self

4/10

Poor

15 Feb 2022

Lesley

Needs a lot of upgrading. Rickety chair, handles on drawers and wardrobe loose and hanging off., windows that wouldn't open/close. Booked family room, 2nd bed was a sofa bed with very thin mattress with gaps between mattress and springs - perfect for getting little fingers and limbs stuck in! We were told 3 days before arriving that kitchen was closed, so no food and no breakfast (which was Inc in price). Bar closed at 8pm. Rather depressing, even for February!

Leisure Family

10/10

Exceptional

02 Dec 2021

Lester

Lovely location and friendly staff

Leisure Family

10/10

Exceptional

12 Nov 2021

Maggie

Totally stunning building. Inside it could be a Tudor Mansion.
Great food. Extremely helpful and friendly staff. Amazing view. Located in a particularly pretty part of North Wales.
Would recommend in a heartbeat.

Leisure Partner

8/10

Excellent

01 Nov 2021

Julie

The hotel and our room were very good and comfortable. We believe we asked for a shower, however the fault could lie with us as we didn't specify that we wanted a walk in shower and not one that was over a bath, which we couldn't use. Apart from that we found the cooked breakfast a little overcooked, but the dining room was very pleasant, clean and comfortable. A little room for improvement but on the whole very good. We loved all the wood carving and traditional decor everywhere.

Leisure Partner

2/10

Poor

31 Oct 2021

Matthew

Not a hotel!

This is a mobile caravan park club house with rooms above. The live singer and loud music in the bar below the rooms will keep you awake until 10.45p.m. and then drunken people will keep you awake until well gone midnight. Do not stay here if you want peace or to sleep ready for a work trip the next morning.

Food is overpriced, overcooked and poor quality. Both evening plates were missing items. When asked \"does this not come with ...\" the barman promptly replied \"I don't know\"! This seemed to be the level of customer service for the whole place.

The room was clean-ish with a nearly clean bathroom.

Breakfasts only from 8 a.m., so not good if working. Again, over-cooked.

When pointing out that the noise kept me awake, the receptionist promptly told me it does show on the website they have entertainment in the bar until late.
Can't see it here on hotels.com website anywhere.

Business

2/10

Poor

07 Oct 2021

Jon

Don't expect a restful stay

The hotel itself is full of character and in a lovely part of the world. However, I'm afraid I have to give it a low rating for a couple of reasons - firstly, on arrival there was no-one manning the reception area. So I had to stand in the bar area, during a pub quiz, and wait for bar staff to get to me and give me a key to my room. When I went to my room, I realised that I'd been given a room directly above the bar area - which on a Friday night hosts a DJ/pub quiz/karaoke.

I'd driven seven hours to get to Ruthin - the whole point of my stay was to get an early start the next morning. But the sheer volume of noise from both the DJ and the guests meant that I couldn't get any sleep until things began to quieten down at around 12:30am. I even tried earplugs, but it was simply too noisy and I could 'feel' the music through the vibrations in the floor.

Knowing that there were no reception staff on duty, I didn't feel I had the option to speak to anyone. I also don't blame the DJ or the guests downstairs - everyone seemed to be having a fun time. My issue is with the hotel making the 'Shakespeare' room available for guests, knowing full well that anyone staying in it would have nowhere near a restful stay (or at least certainly not on a Friday night).

Self

4/10

Poor

11 Sep 2021

Paul

Could be great but....

Lovely room .but not enough staff.

Partner

10/10

Exceptional

20 Aug 2021

rebecca

Great night stay

Lovely large comfortable room. Lovely surroundings. great staff

Friends_and_family Family

10/10

Exceptional

12 Aug 2021

Verified traveler

2 night stays

Overall it was a good experience in this old styled hotel. As this is a family owned business (I guess), sometimes I need some time to wait for their staff for checkin, breakfast and etc.

Friends_and_family Friends

10/10

Exceptional

29 Jun 2021

Simon

Cracking location, super friendly staff!

Only stayed here overnight and sadly didn't get to explore the location, but the hotel was nice and the staff super friendly & helpful! Both evening meal and breakfast were spot on.
The room itself was perfectly comfortable, although my only complain was that being above the kitchen, I could hear the constant noise of the extractor fans, or whatever it was, through the night. Generally a good stay and would defo go back!

Self

8/10

Excellent

13 Sep 2020

Verified traveler

House is really interesting. Staff very pleasant. All refurbished and staff new to the job so very enthusiastic. Food excellent. What the pictures don’t show us that it’s completely surrounded by mobile homes. Gives the place a bizarre feel as you look out of the windows to what would once have been a lovely garden and is now a mobile home park. But knowing that if I was in the area I may still choose to return.

Leisure Partner

8/10

Excellent

03 Sep 2020

Ronnie

Staff were very friendly and we were made to feel welcome back
Really enjoyed the continental breakfast

Leisure Partner

10/10

Exceptional

08 Mar 2020

Verified traveler

Lovely meals, well prepared and presented.
Very helpful staff.