Name: Splash Universe Resort
Address: 100 Whitetail Drive, Dundee, 48131, US

10/10

Exceptional

12 Jul 2026

Margaret

The staff was excellent. They did everything they could to make our stay great.

Family_with_children

10/10

Exceptional

12 Jul 2026

Izabela

Kids had fun

4/10

Poor

12 Jul 2026

Bill

This place looks and feels like it should be shut down. No A/C in 80% of the building, no elevators work, looks like it needs revamped to modern times, arcade only 1/2 the games work and the ones that do work don’t work correctly.

1/2 of the water park was shut down for 2 hours but the kids did still have fun.

The staff was great but severally under staffed.

Friends_and_family Family

10/10

Exceptional

11 Jul 2026

Joslyn

No complaints . We enjoyed our stay . Very clean and courteous staff

Friends_and_family Family

2/10

Poor

09 Jul 2026

Shaikh

Air conditioning was terrible. The moment we entered into the room it was unbearable, temperature was 95F in the room. They did not even turned the AC on and asked us at the check in to turn it on. It took almost an hour for the temp to go down just one degree 94F.

Family_with_children

2/10

Poor

09 Jul 2026

Lorretta

Nothing the room was dirty and had to have it looked at again.The staff said they had no house keepers .

Family

2/10

Poor

08 Jul 2026

Krystal

The AC didn’t circulate around the room. The fire alarm was beeping. There was a storm, the power went out and we couldn’t stay overnight. We had to leave the same night.

Family_with_children

2/10

Poor

05 Jul 2026

Paul

The place was closed due to power outage. No communication about this. No phone call no email. Upon arrival the place looked abandoned. Siding falling off the building. Windows and doors dirty. Outside play area looked unusable. Grass has not been cut or trimmed. Weeds growing throughout the parking lot. My four year old granddaughter said the place looks scary.

Family_with_children

2/10

Poor

05 Jul 2026

Devonta

Will not stay again

2/10

Poor

04 Jul 2026

Gabriella

The smell of the hotel was terrible. The cleanliness of the room was disgusting. The holes fell as if there was no air-conditioning in our room was at least 90°. The cleanliness of the waterpark was absolutely disgusting. Our kids are still talking about the chewed up food all over the floor in the waterpark, the wet napkins or paper floating in the lazy river nobody at the top of the slides to tell you when you could go down, which seems as if it’s a big safety concern to me one lifeguard was on her phone and was the only one we saw all day sitting in a chair, not even watching the showerhead hardly worked so we were unable to even shower. We decided to just leave for a few hours to get away as we did not want to hang out in the 90° room, turned on the air-conditioning and left and came back to absolutely no power and had to pack up in the dark as the entire hotel was without electricity. None of the doors locked and none of the elevators worked as well, even when the power was working when we first got there so we had to drive three hours home in the middle of the night. I would absolutely never return or recommend anyone to go here. We hope to get a refund but have not received a call back from
A manager

Family_with_children

4/10

Poor

04 Jul 2026

Dawn

The 8 person suite DOES NOT include 8 wristbands to swim..only 6. Now you are spending 100$ for 2 more guests that you've already bought their room.
NEXT..the house phone didn't work
They did NOT inform us there was a prior recent fire on the floor we were on, so that may have had a bit to do with the fact that when we arrived...our room was 90°+ . The air was not working...AT ALL.
THEY WERE SO BUSY AT CHECKING IN CUSTOMERS DUE TO THE FACT THEY DO NOT TELL YOU YOU CAN CHECK IN VERY EARLY AND HANG OUT AT THE POOL UNTIL YOUR ROOM IS AVAILABLE BY 3.
that little tidbit would have been a huge help!! So now, its 4pm by the time the other guests have been checked in in the long line you waited in...so now your in the room...get the kids situated..its 4:30...POOL CLOSES AT 7pm.
Next morning, checkout at 11..your wristband allows you until 1pm.
Over the 4th July...storm hit..bad, all power out..NOT THEIR FAULT, but even BACKUP POWER GENERATORS WENT OUT.
No lights
Elevator caught guests, unable to use, so disabled guests in wheelchairs were panicked.
No electronic door keys work
WE WENT HOME.
I personally will not ever book again, but for this area of Michigan, its the ONLY amusement for kids.

Business Family

10/10

Exceptional

04 Jul 2026

Kari

Clean room just dont like that the splash area was closed upon check in

6/10

Pleasant

03 Jul 2026

Alesha

Definitely a two star place.

Family_with_children

10/10

Exceptional

02 Jul 2026

michelle

We enjoyed our stay immensely. We were a tad nervous based on some recent reviews but we found this property to be clean, well maintained, and our 7 and 10 year olds loved the waterpark! Very impressed and we will definitely be back!!!

Friends_and_family Family

2/10

Poor

29 Jun 2026

Matthew

The room was filthy, it smelled liked a smokers room and mold combined. The first room we were given still had food trash on the ground, and the drain would drain in the shower. The second room we were given still had food and crumbs on the ground, and around the beds. There was a pair of underwear between the mattress and wall, somebodies vape and a face mask. There were dust bunnies piled up under all the furniture, and if you put food in your fridge and turned the lights out to go to sleep guess what, the light switch by the door controlled the power to the fridge so now your leftovers were warm when you woke up. There was no water pressure in the shower and my shower head actually came off! I screwed it back on and notified the staff, when I asked for a vaccum and broom to clean my own room! I swept a pile of food out from around the beds and the corners of the room and walls. It was gross to say the least. The staff tried to make it with water park passes, but when I took the kids there the staff at the water didn’t know anything about it and they tried to make us pay the 50$ per person for the passes. I told the kids to have fun and worked it out with the manager of the water manager. I did not pay fee for the water park and the kids had a blast, that was the best part of my 4 night stay there.

Family_with_children

10/10

Exceptional

28 Jun 2026

Michelle

Everything was nice the staff was not so friendly in the pool area (were the kids were) my room was nice and clean there was no microwave in my room but it was okay for my stay bed was comfortable coming in there was torn curtains that you could see from the outside but for the most part my Grandkids had a ball we will visit again

Friends_and_family Family

4/10

Poor

28 Jun 2026

Felicia

The ice machine did not work,elevator was down in both builds,rooms was not clean it was food in cabinets sink drains was full of hair the arcade games was was down half of them did not work

Friends_and_family Family

6/10

Pleasant

27 Jun 2026

Tonette

Pros: The room set up for me and my 3 children were very cool with the bunk bed options. It was also cool having the water park tickets come with the stay.

Cons: questionable cleaning. Rooms were musty with crumbs all over the floor. The queen bedroom TV was cracked (not able to use at all). Called front desk for assistance 3 times just rang the 1st 2 times and then said no one was available the second time.
All food options are no longer operating at the hotel besides the snack shop inside the water park. In front of our room entrance was missing ceiling panels that we had to dodge dripping water each time we came out. Hallway smelled of smoke, mold and dust.

What made the stay at least ok is that my children enjoyed the Waterpark thoroughly. Few options inside the water park but great for kids learning to be comfortable in water or maybe no older than 9 or 10. Though I would bring my kids to the Waterpark again (maybe) I would not stay in the resort overnight anymore.

Family_with_children

8/10

Excellent

23 Jun 2026

Darius

Room was clean, pleasant staff, just a better day trip idea than an overnight stay

Partner

6/10

Pleasant

22 Jun 2026

John

The AC in the room struggled to cool the room. Basic rooms do Not include waterpark passes. Pool was closed. Waterpark closed after fire broke out. We were only able to use waterpark passes for 45 mins before fire closed park for the entire weekend. We didn't get our money back, we will suppssedly receive free passes, if we ever returned, which I doubt we will.

Family_with_children

2/10

Poor

19 Jun 2026

Anna

Room was dirty . Nothing seemed like it was taken care of well. Water in the water park was clean but there was broken pieces we cut our toes on. Some stuff was not working like one of the main slides. The arcade was horrible and didn’t work . Don’t waste your money there

Family_with_children

8/10

Excellent

15 Jun 2026

Donna

It wasn’t anything special about it… slightly overpriced but ok

Family_with_children

10/10

Exceptional

15 Jun 2026

Amanda

I think it needs to do better on letting people know that the waterpark doesn’t include the motel unless you get a room better than the two queen size rooms and the housekeeper needs to wait till 11 before they come knocking on your door

Family_with_children

10/10

Exceptional

13 Jun 2026

Kasia

Very nice and friendly will return

Family_with_children

2/10

Poor

09 Jun 2026

Zahraa

Unfortunately, we had a very disappointing experience. When we arrived, there was no A/C, and the elevators seemed unstable. I mentioned my concerns to staff and was told they had been fixed.
Just a couple of hours later, my children and I got stuck in the elevator for 45 minutes and had to be rescued by the fire department. It was a scary experience, especially with kids.
I hope management addresses these safety concerns, but based on our experience, I would not never take my family here again.

Family_with_children

2/10

Poor

30 May 2026

Barbara

Hotel is VERY dirty... poorly managed lifeguards play on their personal phone more than they do their job. They have SERIOUS ELECTRICAL ISSUES.... only half the water park worked and not the part with the main attraction , the only thing working was the lazy river and the kids ankle deep water. If you ask speak to a manager you're gonna be told ten different stories. Our room had food and clothes still on the floor when we checked in i'm gonna ask for a manager again , when we checked out and I had expedia on the phone explaining to the staff number , how bad the hotel was the person on duty which was a so called manager told me which expedia herd they would be giving me a full refund fast forward two weeks later after reaching out to the hotel every day with Expedia, on the phone still have not talked to a manager still have not got a refund.Save you money , go somewhere else

Family_with_children

10/10

Exceptional

29 May 2026

Trayon

Totally enjoyed our stay very welcoming staff

6/10

Pleasant

26 May 2026

Mary Ann

While the price was right and the bed comfortable, there is much to improve upon here. The bathtub did not drain when showering, leaving us standing in 4-6 inches of water. The curtains from outside were “shredded” and need of replacement. The hotel looks very tired. This is a no frills hotel, there isn’t even coffee in the lobby.

Partner

10/10

Exceptional

26 May 2026

Timothy

Everything was great

Partner

8/10

Excellent

26 May 2026

Bradley

I enjoy staying there, but it doesn't have a good reputation with the locals. Not sure why. I enjoy it. Beds are good. Great rate. If you've got kids the water park looks fun. The bar wasn't open either day. I think that needs to be addressed. Needs some good PR and maybe some updates. Otherwise I do recommend it.

Friends_and_family Family

4/10

Poor

25 May 2026

Angela

Half the Waterpark wasn't working. Also the arcade wasn't open, there was barely anything for them to do. The staff was friendly, but the park was dead because half the did want working or wasn't open.

Family_with_children

8/10

Excellent

24 May 2026

Iesha

It was okay

Family_with_children

2/10

Poor

24 May 2026

Shonteia

Unfortunately during our stay the arcade and the kid section was closed. It’s sucks because I was celebrating my son’s birthday. The rooms are outdated! I will not be back

Friends_and_family Family

2/10

Poor

24 May 2026

Jennifer

Waterpark was broke.

Family_with_children

4/10

Poor

24 May 2026

Eddy

The waterpark has like 5 attractions and 3 of them were down. Lazy River and toddler splash area was the only thing really open. Arcade had no prizes and the staff couldn’t get the card machine working so even when it opened up late couldn’t even get a game card to play the games. Restaurant was down. Just overall was not put together and needs major help. The potential to be a great place is there but the care withal was not there.

Family_with_children

6/10

Pleasant

24 May 2026

Carrie

Staff was great. However it should of been mentioned during booking that the splash pad, dump bucket , the large slide, restaurant, bar, gift shop and arcade were not open. Very disappointing for the kids. However it was clean and we made the best of it.

Family_with_children

6/10

Pleasant

23 May 2026

Jesston

So I know years ago the area was torn apart by a tornado. They have rebuilt a new hotel attached to the water park itself but we stayed in what was the original building. The Splash pad/Waterpark itself was amazing! My only issues was the snack shack was closed and they only had 1 lifeguard on duty in the entire thing and they were folding towels. If tou wanted a locker you had to leave and go buy one from the gift shop and have the lifeguard on duty unlock it. The arcade was basically broken. None of the games worked and the ones that did were not as great. You got bored pretty quickly. The room itself was like a snapshot of somwthing from 2007. We knew it wasnt cleaned as we pulled back a nightstand to plug in the lights and found used cups, floss sticks, and a sock. The phone in the room was an old land line that wasnt even connected or had a cord, lol! Overall the Waterpark was great and the room was nostalgic!

4/10

Poor

22 May 2026

mike

Hot tub not included 100.00 to use it only thing for 2 adults at splash universe. Staff even said\"they should not advertise it \".It is all geared to kids. Bugs in hot tub.Not clean. Equipment broken.I spoke to desk
You dont get a refund. You went inside .
Contact êxpedia that is who you boôked it through.Not busy on a Friday. I wish I read other peoples reviews of this place.

Partner

2/10

Poor

22 May 2026

Jill

Wouldn't go back. Front desk complained about new rules with new management, and cleaning women, then our room had no blanket on one bed, the bathroom light didn't work, fridge made awful noice. She moved us to a room same floor and no blanket on second bed, very dusty, bathroom sink didn't drain well. We left at 6:00 a.m. no breakfast served. Only coffee. We didn't try it. The same truck with boat was still parking right in front of entrance. Something is very off with this hotel!!

Friends_and_family Family

6/10

Pleasant

20 May 2026

JEFFERY

The waterpark is nice the overall hotel needs a bit of work, but my family and I enjoyed it for a cheap nice getaway for the weekend. It helped that everything was classified such as Applebee’s, etc..

Family_with_children

2/10

Poor

18 May 2026

Gmoni

The older lady at check in is such a sweetheart other then that whole stay was bull crap

Family_with_children

10/10

Exceptional

16 May 2026

Jessica

One of the water slides was not operating, so I didn't give 5 stats all the way around. Nice staff. Clean

Family_with_children

2/10

Poor

16 May 2026

John

The only good thing about the place was the lady at the front desk after 3pm,
Everyone else was just there to collect a paycheque,

The hall ways, rooms don’t think they have seen a cleaning in like 6 months

It was our first time and last time there
We will not recommend the place,

Family_with_children

10/10

Exceptional

15 May 2026

Cortney

Really fun place to take the family

Family

4/10

Poor

11 May 2026

Jeremy

There was no concession at the water park; two of the four slides were broken. There was no free breakfast as Google stated. Food was found in the air conditioning vents. The room was dirty, and the hotel grounds were poorly maintained. etc.

Family_with_children

2/10

Poor

10 May 2026

Misty

Main play area the water was so cold kids couldn’t play and main slide was down staff was rude

Friends_and_family Family

10/10

Exceptional

10 May 2026

Alicia

Everything was perfect !

Family_with_children

2/10

Poor

07 May 2026

Moutaz

Bad service

4/10

Poor

07 May 2026

Ralph

No hot tub and no coffee waken at 4:30 AM sounds like someone is moving furniture

6/10

Pleasant

03 May 2026

Courtney

Resort was nice.
Room was mid. Towels were dirty. Rooms weee outdated and dusty. Would go again for the water part and stay elsewhere.

Family_with_children

10/10

Exceptional

30 Apr 2026

Melissa

Wendy was amazing and made our stay so smooth! Great customer service!

Family_with_children

4/10

Poor

27 Apr 2026

jesse

No

2/10

Poor

27 Apr 2026

Victoria

We booked because of the description for the indoors Waterpark. Checking in was no problem.... the room we received was not cleaned at all! The beds were a mess and previous users trash and debris was still present. Luckily we only came for the Waterpark fun! We utilized the room bathroom to change, being very cautious not to touch the bedding or any other items in the used room. After leaving the Waterpark fun, we left! I wouldn't have dared stayed overnight!

Friends_and_family Family

2/10

Poor

26 Apr 2026

Kami

Bugs ( not bed bugs but still gross) in our bed. Nothing was restocked in the bathroom. Floors felt wet. Beeping noise went off the entire time we were there. Hot tub was not usable. Broken drain covers in the toddler pool making it unsafe. No toilet paper in the second room I rented. Staff didn’t seem to be concerned or believe any of the issues.

Family_with_children

2/10

Poor

26 Apr 2026

Mayleen

Bad wont return

Family_with_children

2/10

Poor

24 Apr 2026

Jamie

Words cannot express how horrible this hotel is. There were cats running around the building and I was on the 2nd floor, and someone bought cat food and left it open in spots around the lobby. Upon check in there was tons of trash in the hallways, you had to step over it to get to your room. Rooms outdated and filled with at least 3inches of dust. Funny thing there was a housekeeper on the floor and when I asked him about getting the trash he said thats not my job someone will be around to get it. I couldnt take it and grabbed a bag and start filling it with trash. I left the trash bag outside my room door as well as others and no one picked up the trash. Since the trash was left in bags one of the other guest walking down the hall kicked over the bags, so the trash was everywhere again, just nasty. They misled guest upon check-in. It was a holiday weekend and most guest came for that reason, but the waterpark was closed.

Family_with_children

2/10

Poor

24 Apr 2026

Theresa

This place was insane busy at check in - and beyond that - the waterpark passes aren't included with the stay.
When I was absolutely flabbergasted buy this the staff acted like I was a moron.
Why would I book 2 rooms anywhere on a deal to pay
$60 per person for waterpark passes for a day and a half

Family_with_children

6/10

Pleasant

17 Apr 2026

Abbigail

Staff was great , room wasn’t dirty had normal hotel wear and tear . Water park probably is more for children 8 and under I took my 13 year old and he got bored pretty quick . Also only one life guard ,slides aren’t watched and for some reason people allow their kids to run freely so if random kids partially drowning in front of you with no parents around isn’t your thing I’d probably not go, and the kids aren’t supposed to be in the hot tub but there you will find an insane amount of children in it. Over all it wasn’t horrible and it’s cheaper than Kalahari but you gotta weight your odds.

10/10

Exceptional

16 Apr 2026

Lee

Great place to take the family, but snack bar isn't open until after 4pm and the cleanliness of the bathrooms in the common areas could use some standard upkeep and a cleaning routine.

8/10

Excellent

15 Apr 2026

Dawn

Staff was great. They need more employees. Elevators were broken, ice machines were broken and cleaning needed to be done. Water park was excellent.

Family_with_children

2/10

Poor

13 Apr 2026

christopher

Horrible11th birthday party for my daughter. Pool, rooms, resort, and water park dirty. We had to ask for washcloths and towels which none were avaliable in the room opon arrival. No restaurants or snack bars were open at the water park which made it so where we had no access to food or drink while there unless we left the waterpark. Way understaffed. We booked not knowing expedia does not offer water park passes with the rooms until we got there so we had to pay a extra 70 per person for water passes. 70 x 6=420 is alot so we paid almost twice as much from not booking straight with the resort. The only good this was the staff of 2 at the waterpark. We will not be using expedia any time in the future. I feel some type of refund is necessary.

Family_with_children

2/10

Poor

12 Apr 2026

Bailee

DO NOT BOOK THIS RESORT!!!

SEVERELY understaffed, the entire place was a mess. Trash cans over flowing everywhere, floors are dirty, and the waterpark is a complete joke. Nobody is watching or policing children so there are all completely wild. Life guards do not care (only 1 on duty in the park). Multiple broken parts of the waterpark & caution cones everywhere. This place has been majorly neglected.

Ladies at the front desk were polite and understanding but the rest of the facility was just gross. We did not even stay the night in our room and left the waterpark as my 2 small children couldn’t even enjoy it with the chaos in there.

Family_with_children

2/10

Poor

11 Apr 2026

Latonia

Hotel pool was warm water park was cold

Family_with_children

8/10

Excellent

11 Apr 2026

Rebecca

The room was very spacious and had everything that we needed except for a microwave. There was one in the lobby. I do wish that you could use a pool and a hot tub if you weren't using the water park. However for a hotel stay and not needing the water park it was a very nice room.

Friends_and_family Family

6/10

Pleasant

11 Apr 2026

Tina

It was very noticeable that they were short staffed. Rooms not vacuumed neither were the hallways and sitting areas. Only one operable elevator on the waterpark side of the resort. Only one place to purchase food and that was the food shack in the waterpark area and they had very limited hours and only one person working and he was not always at the counter or within ear shot. The bathrooms/changing areas in the waterpark were not cleaned.

Family_with_children

2/10

Poor

09 Apr 2026

Ginger

Terrible

Friends_and_family Friends

4/10

Poor

08 Apr 2026

Emily

From the moment I walked in, to the moment I walked out I was on edge. All of the floors were covered in a layer of crumbs and our room was dirty with cups and wrappers under our bed to marks on the cupboard. They have structural damage and have pieces laying all over the ground. If I could have a refund I would take it. Their elevator only having one working was not up to code. The list goes on.

Friends_and_family Family

4/10

Poor

08 Apr 2026

LaSalle

Hotel had dirty Floors Walls and elevators. Rooms need updating and Staff all need to wear some type of badges or uniforms to show rhey are staff. Some of them were rude and need better customer service

Family_with_children

2/10

Poor

07 Apr 2026

Sydney

W checked in around 3 with an online booking that implied the waterpark passes were included. Upon check in we were told that it is not in fact included and was an additional fee. This was only the start of our issues. Throughout the few hours we’ve been here we have dealt with: nobody at the front desk or the manager Jared being in the side room or out at a table watching the game on the tv with a sign posted “be back briefly”. This sign was up for at least two hours that I noticed, but was only taken down when the lady for nights came in and took it down.
Aside from this we also have a room that has a broken remote, a dirty bathroom, stuff on the walls of the room, no mattress covers just basic sheets, dirty floors, metal sticking out of the bottom of one of the beds that will cut somebody, a bathroom trashcan that has blood on the bottom of it and didn’t have any bags. Instead of getting a new bag or even getting it wiped out Jared just put trash bags at the bottom and said that was all he could do after putting a bag in it.
The waterpark is disgusting and there should never be only one lifeguard on duty. Parents were life guards for kids who were not theirs, including us having to help another child in the water today because one lifeguard cannot handle the entire area when it’s busy. As for it being disgusting, there

Family_with_children

6/10

Pleasant

07 Apr 2026

Ghania

No shampoo, conditioner in their bathroom, no coffee. No clean for the price.

6/10

Pleasant

07 Apr 2026

Adrienne

No, nothing was provided besides fridge in room.

Family_with_children

2/10

Poor

06 Apr 2026

Basma

Disgusting place
Dirty rooms, dirty place, ghost town, nothing works
Management is horrible
You have to beg for coffee
Alcohol left in boxes unattended
Room was hot
Too many to list
Elevator permit expired

Family_with_children

6/10

Pleasant

06 Apr 2026

Jake

The place has a lot of potential but was understaffed. It wasn't terrible for the price but not somewhere i would recommend going. The bathroom in the waterpark was absolutely disgusting.

Family_with_children

2/10

Poor

05 Apr 2026

Lizabeth

Very dirty room and halls. I packed up and left

2/10

Poor

04 Apr 2026

marjorie

We had a clogged toilet our entire stay and after asking 3 times for them to bring a plunger they told us to go to the 2nd floor and use the public bathroom. The hallways were filthy. We didn’t have blankets and pillows and we had to go ask for them 4 times before finally receiving them at 11pm.

2/10

Poor

04 Apr 2026

Holly

Terrible

4/10

Poor

03 Apr 2026

Leslie

The room that I got it was not the one that I reserved. Expedia somehow switched it when I paid it got taken out of my bank account and then said there was an error so I had to rebook it and then I was billed twice. Had to wait two hours late for our room the pool in the hotel was disgusting. The water fountain is so black and dirty. He can’t even use it. The coffee was only put out for an hour. Overall stay with four kids who was definitely not enjoyable as planned and probably won’t return or recommend to anybody. I would rather drive an extra 45 minutes and go to Frankenmuth when I said something to one of the employees he was very irate with me and I was simply asking at 3 o’clock if my room was ready.

Family_with_children

4/10

Poor

03 Apr 2026

Deborra

I stayed for three nights with my 8-year-old Granddaughter and 9-year-old Niece. Check in took almost an hour. A lot of people checking in and understaffed front desk. Our room was clean however the lock plate on the door kept moving so it was difficult to close the door. One of the screws was missing. I reported it but when we left on the 4th day it had not been fixed. Our room cards kept failing. I had to have them replaced 5 times and every time I went to the front desk for new cards, there were several people there for the same thing, so they were obviously having issues with the room cards! The last time I waited almost 3 hours to get new cards so we could go back to the room! We went for the water park but the girls said it was boring so after 2 hours they were done and preferred the pool, however the pool door could not be opened with a room card so you had to wait for someone at the front desk to let you in or someone inside the pool to open the door. There were never any pool towels available and when I asked I was told people took them to their rooms and did not return them. Not sure if this was the norm for this property but it seemed they were very understaffed in all departments. The manager was fairly rude but perhaps it was because he was so busy. The lady at the front desk tried to be accommodating but it just did not seem very well ran overall. There is no breakfast or onsite restaurant serving breakfast, but Bob Evan's is close walking distance.

Family_with_children

6/10

Pleasant

03 Apr 2026

Tiffany

Clean room but understaffed

Family_with_children

8/10

Excellent

03 Apr 2026

Melissa

It was a nice get away as the worker say they got so many housekeeper to clean all the room in the little bit of time till next check in room could have been alittle cleaner but besides that’s it was a fun get away

Family_with_children

2/10

Poor

03 Apr 2026

Kim

I have never stayed in such a hot mess. I didnt have any towels or blankets in my room. I tried calling the front desk for an hour and it constantly rang busy. The water park was absolutely disgusting. Trash cans over flowing and not emptied for 2 days. Bags of trash and piles of wet towels lined the halls. I had to scrub down a table just to have lunch with my grandkids. Im honestly not sure how this place is even open.

2/10

Poor

02 Apr 2026

Jhontay

I had the family room. There were only 2 towels when I arrived. I had to wait 8 hours just for towels. The tub wouldn’t drain correctly it took 24 hours just for them to fix. The sink started leaking. The microwave in the main area was filthy. It was pizza boxes and chips all throughout the common areas. Half of the arcade games wasn’t working at all unplugged. They were clearly understaffed. It was horrible.

Family_with_children

10/10

Exceptional

02 Apr 2026

Angel

The room was very clean, and the staff was very helpful and assisted us with our accommodations and stay.

Family_with_children

2/10

Poor

02 Apr 2026

Shannon

All around gross and a waste of time and money. Do not go here

Family_with_children

2/10

Poor

02 Apr 2026

David

The room was as advertised however the chairs at the table in the room were about 3/4 scale so we’re unusable. None of the door badge readers worked, so doors were all open all the time. Getting access to the indoor pool was at the whim of the desk workers. Oh did you need a towel for the pool or your room? Good luck. Our room for 6 had 2 towels. Pool towels were hard to get outside of the water park.

Speaking of water park, I’ve seen cleaner bathrooms at week long music festivals. They were absolutely DISGUSTING. The actual water park was ok, but the “life guards” were on their phones or bust caping at the top of the waterslides.

As for cleanliness, they own vacuums but the staff clearly wasn’t trained on how to use them. There was trash all the way down our hallway. Adjacent rooms trash sat in the hallway uncollected for days.

The front desk staff tried their hardest to be helpful but they knew that it was a losing battle. At least all the lamps were unplugged, the clock radio didn’t work and dialing “Front desk” didn’t go anywhere so there’s that. Total and abject failure. Oh and did I mention that the single working elevators safety inspection expired more than a year ago?

If you want to have a laughably bad stay at a water park, give this place a try.

Friends_and_family Family

8/10

Excellent

01 Apr 2026

Melissa

My daughter an I enjoyed our stay! This was our first time. The gentleman at the front desk did upgrade our room upon checking in which was very much appreciated! The staff was very friendly and accommodating.

Friends_and_family Family

10/10

Exceptional

01 Apr 2026

Thomas

Building and grounds need updating, repairs.

Friends_and_family Family

4/10

Poor

01 Apr 2026

Tosha

I would not recommend this place for more than 1 night. Check in process was weird, they did not ask for my IF or card to put on file? There was only one older lady working the entire afternoon into the evening and only one lady the next day. We asked several times for towels and wash clothes to shower after the water park and never received any, we finally went back to the next and she found 2 towels in the back office- more like a large hand towel. We went back to the water park and took pool towels to shower. The water park bathrooms were very run down and not very clean. The “party” area the next morning that I walked by was a mess, good all over the floor, cups, water bottles etc. I had called and asked if there was coffee in the lobby, the lady said, I’ll make some. They only had powder creamer and after asking for something to stir it with, she said she could not find any utensils even though they had a little breakfast nook with a microwave & utensil holder. The water park and arcade hours are only 10-8pm, nothing posted or explained at check in. You can’t check in until 3pm, so you only get 5 hrs the day you check in to do both and you have to check out by 11am the next day so you only get 1hr. In the water park & arcade. Basically if you stay 2 days & 1 night, you get 6 hrs for both attractions for $340. Not worth it to stay the night in my opinion. It was ok for a little get away but you get what you pay for….. they could do some much better and it could be a nicer

Family_with_children

2/10

Poor

01 Apr 2026

jennifer

Find out first what hours the waterpark is open. Look into the reservation more. Make sure you see if hotel and waterpark are a package.

Family_with_children

6/10

Pleasant

01 Apr 2026

Chelsea

I was given 2 room options, first room wasn’t clean. The refrigerator was dirty and the pillowcases had a woman’s hair all over them.
Our second room was much better but we did not have towels, so I had to request them in which they didn’t have washcloths. They only had hand towels for us to bathe with.. no restaurant open, some of the gaming systems were broken and not enough staff

Family_with_children

4/10

Poor

31 Mar 2026

Jennifer

Front desk ladie was so nice and helpful (she told me her name but i forgot didnt have name tag) the room we stayed in was not vacuumed and there was popcorn in the bed they did come straight to clean it no vacuum though. No blankets in room we had pillows no cases and only the big bed with sheets. Nothing for pull out . We were told there was breakfast but not there

Friends_and_family Family

2/10

Poor

31 Mar 2026

Autumn

Literally waited 1hr 45mins just to check in. Only to still be charged waterpark passes. No type of compensation or anything. Went into my room to hurry and get changed for the waterpark with my 7 year old daughter and in walks a random woman who was given the same room # as me. Literally walked in while me and my child was undressed!! After being startled I looked around the room there was food left in the refrigerator from a previous guest. Marshmallows on the floor and behind the bed along with plastic cups that were left on the floor. I spoke with the manager and he apologized for a random woman walking in my room and assured me no one else would come in there. We get to the pool after 6pm to finally swim then they turn around and say it closed at 8pm and not 10pm like we were told at the front desk and over the phone prior to our arrival. We were then told the actual hotel pool stays open to 10 so we headed there and it was filled with a bunch of kids coughing uncontrollably because the chlorine was so thick in the air! This completely ruined my spring break experience with daughter and I do not recommend this place to anyone! Oh not to mention you can’t even get a good nights rest with how noisy it is in there. Literally sounds like someone is going to bust through the ceiling and walls!! Absolutely ridiculous

Family_with_children

4/10

Poor

31 Mar 2026

Stephanie

Some of the games weren’t working in the arcade, the water was cold, the room had centipedes and old food and wrappers on the floor. Very disappointing for the money that was spent.

Friends_and_family Family

10/10

Exceptional

31 Mar 2026

Amber

It was awesome

Family_with_children

4/10

Poor

31 Mar 2026

Jessica

Property overall cleanliness in the hotel/ water park area was very not good, not sure if it was a staffing issue or what. Lots of random trash all over the hallways in all areas that I saw. Most of the showers in the boys locker room were not working. The lockers you had to pay to keep your stuff safe did not appear to be working. There was very few staff to address cleanliness and sanitation concerns in and around the pool area. Broken drains and obvious puke on the floor between the lazy river and other water park area. Broken large water slide. Room was relatively clean but was not given a room with a king bed, which was part of the reservation. Did not try any of the food or drink out of caution for how the other areas of the facility were being handled.

Family_with_children

4/10

Poor

29 Mar 2026

Brianna

Room couldn’t stay a decent temp without being too hot or too cold. The Regular pools ventilation is horrible , my kids started coughing real bad after being in there for only 10 minutes and it was really really hot in there and the pool water had too much chemicals or something it burned our eyes and just wasn’t a great time .

Friends_and_family Family

8/10

Excellent

29 Mar 2026

Kelly

Great place for little ones!! Front desk people were absolutely fabulous Really appreciated them!! It was a nice little getaway!!

Family_with_children

4/10

Poor

29 Mar 2026

Amanda

We had fun. The lady that checked us in was very nice and our room was fine. I would just say the common areas need to be cleaned and the games and gift shop stocked
Everything was empty. You could tell rhis place used to be awesome. Just a bit run down now. We knew breakfast wasn't included but there wasn't even a decent cup of coffee and creamer avaliable.

Friends_and_family Family

4/10

Poor

28 Mar 2026

Alexis

AC and heat worked in the room
Everything in the room was sticky
Not super clean
Staff was pleasant

8/10

Excellent

28 Mar 2026

Don

Staff was amazing at the upper bar and the front desk staff was exceptional!! Deserve raises with both these ladies !!!

Friends_and_family Family