Name: Baybrook Motor Inn
Address: 147 151 Maitland Street New England Highway, Muswellbrook, 2333, AU

8/10

Excellent

17 Apr 2026

Christopher D

The 3 bedroom was bigger than we expected and was everything we needed.

Family_with_children

8/10

Excellent

09 Nov 2025

Debra

Room was very clean & tidy. The staff were very helpful & friendly

Partner

10/10

Exceptional

01 Sep 2025

Natalia

Wonderful trip at Muswellbrook ! Thank you

Fantastic stay at this hotel , I enjoyed it . Friendly stuff with great communication and very attentive! Thank you !
I stayed in 2 bedrooms unit , a great value , has everything you would need for a stay when travelling , dishwasher, washing machine , drier , large aircon, comfortable bed and great hot shower ! Will be back and highly recommend this hotel !

Friends_and_family Friends

6/10

Pleasant

26 Apr 2025

Jeanette

Disappointing

The rating given by Hotels.com is definitely overrated for this property. The room is in a reasonable condition but the TV is exceptionally small and has a very limited number of channels. The carpet is starting to buckle. The bathrooms are in reasonably bad shape. The tiles have been painted at some stage and the paint is now peeling off. I experienced two cockroaches in the bathroom area overnight.

Self

10/10

Exceptional

19 Jan 2025

Denise

Not there yet so can’t say

8/10

Excellent

18 Jan 2025

Ian

A one night stay

Property easy to find on the Singleton Road. Easy check-in and parking. Overflowing rubbish bins and piled up laundry a bit off putting. Traffic and machinery noise throughout night. Not ideal for light sleepers. Aldi and fast food within walking distance

Partner

10/10

Exceptional

04 Jan 2025

Chelsea

The negatives: The floors were dirty, our feet were basically black when walking around. Underneath the beds had rubbish and items leftover from previous guests. The lock on the front screen door wouldn’t work. The microwave didn’t work either.

The positives: beds was very comfy. Heaps of blankets, plenty of towels. The fridge and kitchen was very spacious and clean. The staff was very helpful and provided us with some dishwashing liquid and dishwashing tablets as requested. And when we asked for a later check out, the staff was very helpful in allowing us to stay an extra hour till 12.

Overall I would definitely stay here again. It was very close to coles and a service station.

Leisure Family_with_children

10/10

Exceptional

16 Nov 2024

sarah

Happy to help out with late checking in.
Come ask if we had a peaceful night.
No one was noisy.
All round a great place and would recommend it to anyone.

Leisure Family

4/10

Poor

30 Oct 2024

Mal

Inside the unit looked clean enough but on closer inspection there were multiple stains on the bedspread and pillowcases (which were very standard) considering it was supposed to be a Deluxe room. I slept on top of the bed on a towel. The TV remote felt sticky to the touch and wasn't clean at all. The bathroom was very outdated, the bath towels were small, and soap dispensers were empty although complimentary soap was provided. Showers running in other rooms were loud and annoying to have to listen to at 5.30am. I have stayed at this motel years ago and it was really good, but I have heard it has just changed owners. Don't recommend at all especially for the price.

6/10

Pleasant

27 Oct 2024

Donna

Staff on reception were nice, helpful.
Bed linen clean, beds comfortable but overall place could have been cleaner. Lounge chair in our room was filthy, chairs outside broken, full ashtray on our verandah. Some Workers staying at property inconsiderate regarding noise of vehicles

Leisure

10/10

Exceptional

01 Jun 2024

Ross

Perfect for us for one night as we where road tripping and needed a last minute over night stay with queen size be.

4/10

Poor

06 May 2024

Michael

Shower mouldy

Location was great but the shower had so much mould I could not shower. The bed was hard but sheets were clean and it’s a quite location

Business

2/10

Poor

02 Dec 2023

Alicia

Absolutely horrible experience. Rooms are old, dated and in desperate need of renovation. Bathroom looked dirty. Not enough pillows. Someone used internal phones to ring our room at 11pm snd 5am (feel it was a wake up call that had not been deactivated). Electric blanket on bed when it was 33 degrees outside. Don’t stay here. Staff was not helpful when we complained.

6/10

Pleasant

19 Oct 2023

Sandra

Pool not operational

Business_and_leisure Family

8/10

Excellent

15 Aug 2023

Sandra

My stay as only one night this time the room, service were fine. I do think the maintenance of the gardens and pool area could be a lot better. It has been a few months since my last visit and I don’t think the weeding has been done in months. Also flowers may help. But I will still continue to stay each time I’m in town. Thank you.

Partner

4/10

Poor

12 Aug 2023

Rio

Not maintained.

8/10

Excellent

14 May 2023

Christine

Could not fault the staff, very attentive and prompt to our 2 requests. Beds super comfortable, we had an apartment and living space was fabulous, clean and comfortable couch, lovely dining table, lovely hardwood flooring. Bathroom recently renovated. A few more renovations and it would be perfect. Kitchen needed some updating and repairs, but the bathroom towel rail was replaced during our stay so management are responsive. The older A/C was a bit noisy, but it kept me warm. Overall there are some improvements required but with responsive staff and management I’d say the work required will happen.

6/10

Pleasant

28 Dec 2022

Wayne

The rooms are a good size & clean, soft bed. Check in times are stated so receiving a phone call 30 mins after check in time started to ask where I was confused me. I was staying a few days, all good, but the day before check out I received another phone call to ask if I’m checking out & what time.. really not needed & interfered with my personal time with my family.

Leisure Family

4/10

Poor

30 Nov 2022

Peter

Air-conditioner didn't work. Just blew warm air. Road noice loud. Bathroom had an odour.

Business Self

6/10

Pleasant

27 Sep 2022

John

The property was fine though you had to drive to find some where to eat.
The room was neat and tidy though did smell strongly of bleach.
On arrival around 3pm office was closed and we were required to ring for service. Someone came out gave us a key said what room we were in and left. No small talk at all. No other contact was made.

Partner

6/10

Pleasant

22 Sep 2022

Robert

Expected much better

A 4-night (3 days) stay. Regrettably the room was not adequately serviced and provisioned on 2 of those days, despite informing the manager on the first day. He seemed to want to avoid responsibility by blaming his cleaners.

Partner

10/10

Exceptional

14 Aug 2022

Kathryn

Clean and comfy with basic facilities. Looks like they cater for longer visits because there was a washing machine, dryer, dishwasher and large fridge. Jo was very helpful and friendly. We would definitely stay again

Leisure Family

8/10

Excellent

13 Jul 2022

Jade

Very convenient location, nice modernised rooms. Reasonably priced.

Only downside was bed was a bit too firm and entry was hard to see until a bit too late.

Business Self

10/10

Exceptional

07 Jul 2022

Christine

We had a 3-bed room at the back, furthest away from the road, so heard little or no noise from that quarter. The room was spotless, the bed comfortable, and the shower water pressure was idyllic. Staff were very friendly and efficient. We had undercover parking, so were able to unload and reload the car without getting wet.

Leisure Family

10/10

Exceptional

13 Jun 2022

Anna

Fantastic property. Staff were excellent, amenities (BBQ area) Was fantastic.
The fella who was running it was brilliant. We had no salt for the BBQ and he was so generous giving us some. Was always working, I'd see him about her property at 7.30pm and early again the next morning. It was reflected in the property. Would definitely return here.

Leisure Family

10/10

Exceptional

11 Jun 2022

Julie

Roomy motel room, with good bench space in both the ensuite and bedroom. Good supply of power points in both locations. Wi-fi worked well. Adequate lighting. Heater worked. Plenty of hanging places in the bathroom. Nice shower. The only negative was that the fridge’s freezer was frosted up, not allowing me to put all I wanted to into it. I would stay there again and recommend this motel.

Leisure Self

10/10

Exceptional

02 Jun 2022

Shirley

Customer service Excellent.
Rooms very clean and comfortable.
Always a pleasure to stay there

Leisure Partner

4/10

Poor

01 May 2022

De-Anne

Given that this was rated as a 4.2 / 5 I was very disappointed in the cleanliness, the fixtures and the bedding. Our bedspreads had stains, the floor was dirt, not all the lights worked in the room and the bedside tables were uneven. It certainly didn’t mean my expectation of a high rating place to stay.
It meet our needs, however it fell well below par.

Leisure Family

8/10

Excellent

24 Apr 2022

Simon

We’ll positioned for our stay

8/10

Excellent

10 Apr 2022

alan

Just an average motel, on the edge of town.

8/10

Excellent

04 Apr 2022

Lynda

Comfortable & appropriately located for a round of golf.

Leisure Family

8/10

Excellent

01 Apr 2022

Simon

Nice clean room, convenient location for a stay in Muswellbrook

Leisure Family

10/10

Exceptional

07 Mar 2022

David

Central. Easy to book . Clean. Good amenities

Leisure Partner

4/10

Poor

27 Feb 2022

Steve

Carpets ripped
Yard was very untidy
Lights flicked

Leisure Self

8/10

Excellent

21 Dec 2021

Michael

comfortable room

Business Self

6/10

Pleasant

27 Nov 2021

Stephanie

Not great.

Not a great stay. Waited for manager to appear. I had previously paid but he didn’t realise that. Then after we had moved into the room, manager rang me while I was out at dinner to ask when we were arriving!
Found leftovers from previous guests in the fridge. Yuck!
Attempted to call manager to ask for wifi password but there was no phone pickup.
Next morning in the attempt to check out, manager had not arrived at the property by checkout time so we tried to phone. No response to several phone calls so we locked the key in the room since there was no box to leave the key in.
Received a call an hour after we left responding to our earlier phone call.
This was about the slackest motel management we have ever encountered. Don’t know what was going on there, but I would not return to this place

Partner

8/10

Excellent

18 Nov 2021

Peter

Road Trip

Nice quite room

Partner

6/10

Pleasant

31 May 2021

Verified traveler

Clean and comfortable, but could do with some minor maintenance fixes

Leisure Friends

4/10

Poor

20 May 2021

amalia jesica

Very basic accommodation. It was relatively clean and receptionist very friendly. Room was on the mean rd side and extremely noisy. I had an online meeting and I had to be in silence as it was impossible to have a normal conversation because of the noise.

Business

4/10

Poor

20 May 2021

Aaron

Very dated and run down. Over priced. I use to stay here years ago whiles working in Muswellbrook, it’s still the same.

Business

10/10

Exceptional

14 May 2021

Verified traveler

Nice and clean and comfortable

Business_and_leisure Pet

10/10

Exceptional

05 May 2021

Verified traveler

Enjoyed our stay

Leisure Family

6/10

Pleasant

04 May 2021

Alan

Somewhere to park your head

The room was a bit dated. It seems well frequented by FIFO type mine workers who leave for work EARLY. The ash tray outside our room didn't look as if it had been cleaned in quite a while and the bottle top left on the window cill by a previous guess suggested the cleaning is not a priority here.

Partner

6/10

Pleasant

05 Jan 2021

Jeanette

Okay for the money

The room was a reasonable size however the bathroom is rather small and the doorway is badly positioned. The previous renovations are starting to show their age. All in all it is
adequate for the money.

Self

8/10

Excellent

24 Nov 2020

Verified traveler

Appreciated being upgraded to a quieter and larger apartment as traffic noise was quite loud.

Leisure

10/10

Exceptional

07 Oct 2020

Neil

Very clean comfortable room. Friendly staff. Recommend

Business Self

8/10

Excellent

30 Apr 2020

Anibal

One Night Stay

The Baybrook was a very nice place to stay. It was clean, comfortable and the staff were very accomodating. It is usually very difficult to get good accomodation in Muswellbrook but I was really lucky and the Baybrook did not fail to disappoint.

Business

8/10

Excellent

22 Feb 2020

Stenna

Comfy bed

Very friendly welcome room had everything we needed and a very comfy bed.

Partner

10/10

Exceptional

27 Dec 2019

David

Service was excellent room was very clean and comfortable

Business

10/10

Exceptional

08 Dec 2019

Verified traveler

Great price point. Clean tidy and well appointed. I would return .

Business Self

8/10

Excellent

30 Nov 2019

Verified traveler

Bread provided for toast was dry & hard. Could not eat.

Leisure Partner

8/10

Excellent

10 Nov 2019

Verified traveler

I had a pleasant stay thankyou

Business

6/10

Pleasant

10 Oct 2019

Verified traveler

Large room with good sized bathroom. Minimal noise from the highway. Everything was quite good except for the bed. It was a very hard mattress.

Leisure Self

8/10

Excellent

07 Oct 2019

Verified traveler

The room was clean and the area was quite and was covered by a customer bus to the clubs

Leisure

10/10

Exceptional

05 Oct 2019

Verified traveler

Great bathroom with lots of vanity space, ,well stocked kitchrtt

Leisure

8/10

Excellent

08 Jul 2019

Verified traveler

The location of the apartments was very convenient for our needs.

Leisure Family

10/10

Exceptional

21 Jun 2019

Verified traveler

Very helpful will stay again nice motel clean and easy access

Leisure

10/10

Exceptional

10 Jun 2019

Verified traveler

Exceptionally warm welcome with a great intro. To the property. Best thing by far ... Electric Blanket!

Business Self

10/10

Exceptional

15 May 2019

Verified traveler

Nice easy stay, at late notice as well. warm shower

Business Self

10/10

Exceptional

18 Mar 2019

Verified traveler

Lovely man helped me check in with my baby, turned the fan and aircon on & advised me to go and see him if I needed anything
I will be back, a little gesture goes a long way

8/10

Excellent

09 Mar 2019

Verified traveler

Helpful staff at reception

Partner

10/10

Exceptional

25 Feb 2019

Verified traveler

Very clean, well maintained with very comfortable bed, great s shower

Friends_and_family Family

8/10

Excellent

25 Feb 2019

Verified traveler

Manager very friendly and helpful. Location OK for us. Courtesy bus from Workers Club was great.

Leisure Partner

8/10

Excellent

09 Dec 2018

Verified traveler

It was neat and clean nice bathroom products.an older building needing a bit of attention in some areas.

10/10

Exceptional

14 Nov 2018

Sandi

Hotel across the road from golf course.
First motel as you hit Muswellbrook. Landmark is the KFC and service station just after it!
Reception were friendly and made the place feel like home.
I'd use this motel again. Simple comforts but gave a good feeling.

8/10

Excellent

30 Sep 2018

Verified traveler

reception staff a bit grumpy other than that okay place to stay

8/10

Excellent

26 Sep 2018

Cheerie

Good weekend

The owners were friendly, the baybrook is on the highway and very easy to find, close to shops.

Family

8/10

Excellent

16 Sep 2018

Verified traveler

Great for an overnight stay, clean, comfortable, convenient.

10/10

Exceptional

02 Sep 2018

Andrew

Late booked family room. Well equipped for 3 adults. Staff very friendly and helpful.

2/10

Poor

28 Jul 2018

Verified traveler

Terrible customer service

I arrived very late at night, approached the desk and asked if I could check in. The receptionist immediately said in an angry tone 'you are late'. I tried to explain that I have driven long distance and need my room to rest, but he carried on raising his voice and yelling at me that he is deaf and can't hear me. Then he throw the toilet keys at me, saying go use the toilet while I didn't ask to use the toilet at all. Tried to explain that I just what to check in, he yelled saying he needs time.
Half an hour later and many more questions, I finally got the key to my room and he starred and watched as I walked toward my room. I found the whole experience very unfriendly, unpleasant and quite frankly was intimidated as the the receptionist was a big rude guy, standing behind the desk with hands clenched together, yelling and constantly raining his voice on me for no reason.
The next day morning at the check out, was away from the desk and saw me from far, another lady appeocahdd me, took the key off me and walked away without acknowledging me and returning my good morning.
Eventhough the room was quite clean and comfortableIt, I didn't enjoy staying here and find it quite unacceptable to have recieved such a long check in and terrible customer service and will not return here again at all.

6/10

Pleasant

25 Jun 2018

Julian

clean and tidy motel.

Nothing special here- a clean and tidy motel, but nothing more than that.

Family

8/10

Excellent

22 Jun 2018

Jennifer

Warm & friendly stopover

I've been returning to the Baybrook Motor Inn for many years now and as usual was greeted warmly by the owners. Over this time the rooms have been refurbished and I found #6 to have many amentities not found in some of the more 'upmarket' establishments.

It's great to know that there's everything necessary to make your own breakfast (food excluded!) including a microwave which is good to heat up a dinner if required. This room has 2 x USB ports, another handy bonus if you're travelling with devices which need charging.

Having a nicely warmed room to walk into on a very cold night was an unexpected plus.

The only negative on this stay was that there was no hot water, although once advised of the situation, the owner did suggest that I'd be welcome to use a shower in another part of the motel which did have hot water. He assured me that he'd arranged for an electrician & plumber to rectify the situation but it may have been a good idea to have checked the status of the hot water at the same time the heating was put into action before my arrival. If this was a known problem, it would've been better to have withdrawn this room, and any other affected rooms, from the various booking sites.

I certainly won't be deterred from staying at the Baybrook again by this minor hiccup!

10/10

Exceptional

28 May 2018

Verified traveler

I thoroughly enjoyed my stay here. Room was great and the area is great. I was in Muswellbrook for the Zone Championships of Polocrosse. Had a blast

6/10

Pleasant

16 May 2018

Verified traveler

Be prepared for an arduous check in process. It took two of us 25 minutes.
Room was good for a cheap motel. Plenty of road noise.

8/10

Excellent