Name: Kakslauttanen Arctic Resort
Address: Kiilopääntie, 9, Saariselkä, 99830, FI

10/10

Exceptional

04 Apr 2026

Priyam

Amazing property

Partner

10/10

Exceptional

25 Mar 2026

Brian

The Kakslauttanen Artic Resort in Lapland, Finland was a spectacular place for a vacation! Our Igloo Cabin was beautiful; it included a sauna and fireplace and easily could have slept a family of six. The property included a planetarium, art museum, event center,and a reindeer/horse enclosure. The cabins were beautifully spaced across a beautiful property. The last night of our stay included an incredible northern lights display as there wasn't a cloud in the sky!

Family

10/10

Exceptional

20 Mar 2026

Kyle

The Kelo-Igloo was GORGEOUS! The log work was so beautiful. The fireplace was magical and we enjoyed falling asleep to real fire crackling and a sky view. We appreciated having a sauna in our room and it was so kind that when we arrived late for check-in, they had a dinner box prepared. The same happened for an early checkout, they prepped a a nice breakfast box. The grounds were well maintained and we appreciated having drivers available so that we didn't have to walk everywhere since the property is big. There was a lot of snow and the location is very convenient to IVL airport. Overall, a magical stay -- I am still tracking the northern lights from their aurora app to stay in touch. That was a nice touch. My one suggestion is that I wish everything didn't close so early -- e.g. the Planetarium only has two shows. Majority of people are out doing activities during the show or having breakfast. This would allow guests to truly experience what all Kakslauttanen Arctic Resort has to offer.

Family_with_children

10/10

Exceptional

11 Mar 2026

michael

I know this place gets some hate because of the prices, and it is very expensive. But I also get that its very far north,and they have a short window of the winter to make money. I did not know that a breakfast buffet and a 3 course dinner were included. I think thats a huge bonus. The food was excellent. I really enjoyed the resort, and I definitely would go back

Partner

10/10

Exceptional

16 Feb 2026

Jane

It is a bit pricey but the experience is great. We observed auroras every night. The foods included are good. They also have à la carte menu but you will need to pay extra. The igloo is a bit of walk from recreation but they send car to deliver our luggages and picked us up on the day we leave. We had a great time, one of a kind!

Leisure Partner

10/10

Exceptional

03 Jan 2026

Myrna Aleem

A stunning property with excellent front desk staff and rustic yet beautiful rooms. West village large cabin and kelo igloo rooms were both great. Love the in-room sauna!

Family

8/10

Excellent

30 Dec 2025

Steven

Very clean room, the amenities were great but I was a little disappointed with the lack of options in bars and restaurants

Leisure Self

10/10

Exceptional

02 Dec 2025

Jasmyn

It was a very unique stay. Would go just to see the stars alone. Northern were even better :)

Leisure Self

10/10

Exceptional

19 Nov 2025

Danning

Large igloo were beautiful. Entire hotel environment was very nice, We booked husky and reindeer rides, thumbs up. Only thing is ice pool for sauna not opened until mid December….

Leisure Friends

10/10

Exceptional

06 Oct 2025

Brynne

Amazing property and experience- and would highly recommend! We came during the off season but the staff were so energetic and accommodating! The reindeer weren’t out yet so they had the hearder put them in the penned section so we could take pictures. Dinner at the resort was fantastic each night! We didn’t get to see the northern lights but the overall experience was 11/10!

Leisure Family

10/10

Exceptional

07 Apr 2025

Alexis

.

Leisure Friends

6/10

Pleasant

07 Apr 2025

Chetan

Very nice location and comfortable stay. Found couple of staff members to be rude without a reason but overall nice experience.

Leisure Family

8/10

Excellent

30 Mar 2025

Hitesh

It was excellent stay

Leisure Family_with_children

10/10

Exceptional

19 Mar 2025

Bhavin

Really good experience overall. Recommend highly.

Leisure Partner

2/10

Poor

14 Mar 2025

Martin

Arctic Dreams and a €600 Nightmare: My Kakslauttanen Review

My week at Kakslauttanen Arctic Resort East Village March Arctic experiences abruptly interrupted by a discordant, and frankly, insulting note.

The High Notes:

My arrival was seamless. Despite a late flight, a friendly, English-speaking driver awaited me, even sharing some Finnish phrases – a warm welcome that set a high bar. The resort truly shines in its curated experiences. The Aurora Hunting with Snowmobile Sleigh was a thrilling introduction to the Arctic wilderness, with a knowledgeable guide who brought the landscape and its history to life. The Reindeer sleigh ride was pure magic, a serene journey through snow-laden forests that I enjoyed so much, I booked it twice! The Kakslauttanen Planetarium offered fascinating insights into the aurora, and the Husky Safari was, without a doubt, the highlight of my trip. The connection with the dogs and the thrill of the ride were unforgettable. The resort's consistent accommodation of my disability throughout these experiences was truly commendable.

The Crashing Low: The €600 \"Aurora Hunting by Car\" Rip-off

Then came the 3hr \"Aurora Hunting by Car\" excursion, a €600, three-hour travesty that shattered the illusion of Arctic perfection. This single excursion cost double all my other activities combined and matched the price of a business class flight with all its perks to the UK.

This was not a \"tour\" or a \"hunt.\" It was a grossly overpriced taxi ride.

Leisure Self

10/10

Exceptional

14 Mar 2025

Uta

Great location. Food and Service is very good. Property is very well maintained.

Friends_and_family Family

10/10

Exceptional

09 Mar 2025

Kindel

Kelo-Glass Igloo was fantastic!

Fantastic resort! Only one restaurant was open and the food wasn’t great (it was fine, just not great) but everything else made up for it. We stayed in a lovely Kelo-Glass igloo and absolutely loved it. The activities were fun—best were snowmobile, dog sledding and feeding the reindeer.

Partner

8/10

Excellent

06 Mar 2025

Romeo

Stay on the west side!

When we arrived we found that we had booked the east side igloos that have to shower facilities & a long walk through the snow to get to a shared shower room. This was not what we were expecting for such expensive accommodation!
Luckily we got help from a great guy named Anastasios who got us into the west side of the property with an upgrade to an igloo with great facilities, where we saw the northern lights!
Thank you so much Anastasios for saving our bucket list trip from being a disaster!
You have great understanding & very helpful customer service skills!
The resort is much better in the west side…east side I would rate not much higher than back packer accommodation at a ridiculous price!
The food could be better too for the price!

Partner

8/10

Excellent

03 Mar 2025

amy

We stayed 2 nights in Feb 2025. First night was at the Glass Igloo then Log Cabin at the East Village. Pros: We chose the East versus West for a more authentic experience. Anastasio at the reception desk was accommodating and welcoming. Food selections at the restaurant for Breakfast and Dinner were great as are the ladies, Mailyn and Rochelle, the servers who always had a smile when you walk in. I see all workers really work hard in doing their jobs including the shuttle drivers and the guy who lit the fireplace in our cabin. CONS: East village Glass Igloos could use some renovations. There were some bugs on the floor. Whoever is in charge of booking is a huge let down. When I booked my Glass Igloo reservation, I mistakenly booked for 2 nights. I immediately sent a message to Kaklaustannen and later with help of Expedia reps to have the 2nd night, NOT CANCEL, but switch to Log cabin for comfort of my husband who is 72 years old. They repeatedly denied even though for it’s for medical reasons since my husband has a bad knee and heart issue. I end up purchasing an extra reservation for the 2nd night so he could be more comfortable at the Log Cabin. So I had 2 reservations for the 2nd night!! The management is downright callous, inconsiderate and greedy.Log cabins are actually cheaper than Glass igloos and I initially booked in Oct ‘24. Plenty of time to switch. Even the Expedia reps tried to help and advocated since it’s for medical reasons but to no avail.

Leisure

10/10

Exceptional

02 Mar 2025

Connie

Great stay in an actual winter wonderland

Leisure Partner

2/10

Poor

01 Mar 2025

Farheena

No accommodating at all. No shower in the igloos. We have to walk so much to find the shower cabin in a negative degree weather. Then there were no signs to follow the route. The cancelled one of plans Husky last minute and did not really accommodate us with any other option. We wasted our whole day and a lot of time staying at this place.

Leisure Partner

10/10

Exceptional

24 Feb 2025

Walter

Staff was excellent

Leisure Partner

10/10

Exceptional

20 Feb 2025

Jana

The lodge was amazing. A perfect place to truly relax unwind and watch nature go by. Plus how can you not be happy when you watch the dog sledders whiz by your window

Leisure Family

10/10

Exceptional

20 Feb 2025

Jana

The cozy atmosphere in the igloos and the amazing northern lights what more could you want…

Leisure Family

10/10

Exceptional

09 Feb 2025

Abhishek

Serene Arctic Escape

An excellent resort with beautiful, cozy cottages that keep you warm even in extreme temperatures as low as -30°C. The entire experience was very well organized, and the in-room firewood setup is a must-try for a charming and authentic touch.

The food is thoughtfully curated, with great consideration for vegetarians, which was a pleasant surprise.

Do note that the resort is in the middle of nowhere, offering unparalleled tranquility — but that also means you should carry some snacks for your room. Stepping out in harsh weather conditions requires caution. Overall, a fantastic stay and highly recommended for anyone seeking a serene Arctic escape!

Partner

10/10

Exceptional

08 Feb 2025

gabriel

Property is great. I stayed in the East Village and frequently took the free shuttle at the front desk to the west village. The staff was very courteous and professional. Walking around the snow covered property was like a Disney movie. The food was not bad. Sometimes I did not like their meat options from their regular menu so I ate from the Indian menu and that was always good. Many vegetarian options. The only disappointment was that there is not much entertainment at night after 8PM. Overall, I would definitely recommend this property. Here are some suggestions before you go: Bring a flash light that fits in your pocket, bring head scarf and winter hat and ski pants. Private Taxi transfer from airport to hotel was $95 euros in January 2025. Rent a regular room and only stay at Igloo for the last night. East village is beautiful and less populated.

Leisure Partner

10/10

Exceptional

08 Feb 2025

gabriel

Property is great. I stayed in the East Village and frequently took the free shuttle at the front desk to the west village. The staff was very courteous and professional. Walking around the snow covered property was like a Disney movie. The food was not bad. Sometimes I did not like their meat options from their regular menu so I ate from the Indian menu and that was always good. Many vegetarian options. The only disappointment was that there is not much entertainment at night after 8PM. Overall, I would definitely recommend this property. Here are some suggestions before you go: Bring a flash light that fits in your pocket, bring head scarf and winter hat and ski pants. Private Taxi transfer from airport to hotel was $95 euros in January 2025. Rent a regular room and only stay at Igloo for the last night. East village is beautiful and less populated.

Leisure Family

10/10

Exceptional

05 Feb 2025

Mervyn

Had a great stay at the kelo igloo. Glas we chose this for our stay and a great holiday here. Seen the aurora on our first day and appreciate the alarm in cabin and also on the mobile app.
Sauna is great too.
Staffs are super helpful too.

Leisure Partner

10/10

Exceptional

03 Feb 2025

Karla

Excellent service, the staff is super nice and helpful, I would recommend them to everyone. Perfect choice and I was able to see northern lights from my igloo. It was a magical experience.

Leisure Self

8/10

Excellent

02 Feb 2025

Girish

We had booked the west village chalet and west village igloo for one day each.Though expensive but we felt it was one of a kind experience.The chalet was clean, cosy,spacious and had finnish sauna .There was also a fireplace but you had to pay extra for firewood which we felt could have been included in the price .The igloo was also pretty with bathroom and finnish sauna.You need a shuttle bus to go to bus stop near East village which is free but needs to be coordinated with the reception in advance.Also the lugguage transfer was included which was great considering it was snowing when we arrived.The breafast and dinner was included , the options for breakfast are limited but manageable.The 3 course meal for dinner we opted for Indian menu which turned out good considering the location though the portion was small.We did the reindeer safari here and it was managed well.The staff we encountered throughout our stay were very polite,friendly and accomodating.

Leisure Partner

10/10

Exceptional

01 Feb 2025

Saikat

It was a great experience staying in there in the arctic. We did see the northern lights from the igloo. The staff and the facilities were just amazing. The food is great too. I highly recommend this place.

Leisure Partner

2/10

Poor

01 Feb 2025

Jay

In my igloo there was water driping directly on my bed .
When i checked in that time around 5:51 igloo was cold i called up at the reception that how can be it be warm v feeling very cold but no one came.
An than water dripping directly on my pillow i n my husband slept on one side that means on one single bed
I am really upset with it we had very bad experiences as we spend so much to experiences the igloo stay an that was so bad we couldnt sleep whole night.
You all shd take proper maintaneances of the property.
We have travel from india to experience igloo stay but unfortunately v had very bad experience un this super cold winter dripping from igloo directly on are head its so bad .
I have also shared video of water dripping to your manager i really need a compensation for this on priority.

10/10

Exceptional

27 Jan 2025

Krista

My fiancé and I just stayed one night in one of the West Village igloos and we couldn’t have been happier. From start to finish everything was absolutely incredible! The ladies in reception were lovely, and extremely helpful and informative. The igloo exceeded all of our expectations. After reading a number of reviews with negatives, I have to say I couldn’t possibly disagree more. It’s enchanting. The workers are friendly. The food was fantastic. The igloo clean and so unique!! It was a once in a lifetime experience that I hope to do again.

Leisure Family

10/10

Exceptional

20 Jan 2025

caroline

What a magical experience.. we love the East village,, it’s quiet and the staff are super friendly and helpful.. from beginning to end we were satisfied with the service, food in the dining area, the bell boy service.. the excursions are in the west side but we love East side more.. we saw the Aurora 3 nights of our 4 nights stay .. and yes their aurora alarm works.. we came here not for the convenience but for the REAL igloo experience and we are glad we did it.. thank you,, our winter vacation was perfect

Leisure Partner

10/10

Exceptional

20 Jan 2025

Julie

West village is really a beautiful and extraordinary place. The entire property is wonderful. East village has a different character. It’s also charming but not as grand and open space as the west village. The igloos in the west village are gorgeous. If you want to see the northern lights, it’s highly recommended to stay in an igloo. We also stayed in a chalet but had to come out to check the northern lights. Unfortunately, the northern lights tracker in our room didn’t go off when northern lights appeared but saw it when you look up to the sky in the igloo.

Leisure Friends

4/10

Poor

06 Jan 2025

Gaetano

Overpriced, overrated, overcrowded, understaffed. At peak holiday times this property is just too large to be able to keep a good quality of service. Staff is overstretched and exhausted having to deal with unruly and noisy groups. I would not recommend a stay there to solo travellers or couples. The location is nice but transport to the nearby village is limited and expensive (100 euros return for a 15 km ride!). The menu fixe restaurant has only three choices, two of which Indian (why??). Activities are ok but not well explained at booking: we discovered that a two hour “adventure” actually lasts only 30 minutes as the rest of the time includes transport, dressing up with warmer clothes (included in the price) and explanations/ instructions. Cabins are nice and well heated and they have a private sauna. They have a kitchenette but unless you bring your own food they are useless given the cost of reaching the closest supermarket. At 800 dollars a night we were expecting something with better facilities and service. This resort has neither.

Leisure Partner

8/10

Excellent

04 Jan 2025

Jenna

The staff was incredible. The stay was overall good, the resort is beautiful, though for the price, I expected more. The food left a lot to be desired.

Leisure Friends

6/10

Pleasant

03 Jan 2025

Fouzia

I wish things were better

It was a one time event to stay at the glass igloo, we anticipated the weather to be cold but it was unbearable, everyone had to walk back and forth to their cabins/igloo, if they could have offered any shuttle service, it would have been much better. We could not check till 3:15 pm when there check in time was 2pm. We had to contact them multiple times, finally a different very nice receptionist offered us a different igloo which was an upgrade. We were thankful for the upgrade. After reaching our igloo, there was no thermostat and the igloo was extremely cold. We couldn’t reach the front desk so had to walk back in the extreme cold to get someone to fix the heat. The front desk said they were extremely busy and therefore couldn’t respond to the WhatsApp messages. Finally when we back to the igloo, the maintenance guy had increased the heat. We lost our whole evening due to the factors above.
This is nothing to do with the resort but we didn’t have any northern lights sighting, of course that was our own luck!
We booked our ride back with the resort management, it was 15 minutes late too!

Suggestions for the resort management:
1. Increase front desk staff specifically in busy season
2. Provide a shuttle service ( it won’t cost you too much but make the life much easier for your customers)

Partner

10/10

Exceptional

19 Dec 2024

James

Outstanding and memorable stay. Great adventures, northern lights and family fun. Food options were limited, especially for dinner and the service ended at 9pm, which didn’t work when we were out on a husky adventure and missed out. BUT, the husky adventure was AMAZING! Overall, an incredible stay!

Leisure Family

6/10

Pleasant

17 Dec 2024

Teguh

Very limited shuttle service in the resort and poor scheduling for the shuttle. For the room price they’re selling, they should provide better service, not an excuse to customer.

Leisure Family

10/10

Exceptional

06 Dec 2024

Vincent

A great place to stay plenty of activities very friendly staff clean accommodations and also very accommodating. Wonderful wonderful wonderful waiter at the restaurant and the food was very good. Breakfast and dinner included. Can’t go wrong.

Leisure Partner

10/10

Exceptional

21 Oct 2024

Sabrina

I thoroughly enjoyed the keto glass cabin with it's own sauna inside. It was clean with towels and slippers waiting. The trails were clear and easily walkable, day or night. Food was good and the wait staff were very friendly. My missing luggage was delivered right to my room as soon as it arrived. I'd stay here again

Leisure Self

6/10

Pleasant

24 Sep 2024

Yu Chu

Despite not being in the high season, with lots of empty rooms available, the hotel staff insisted that the check out time is 10am and was unable to provide a late check-out even if we are willing to pay extra. I can understand if the hotel is really busy, but there were very few rooms occupied during our stay.

Also, breakfast was pretty bad too. But the rooms are spacious.

Leisure Family

10/10

Exceptional

30 Jun 2024

Alison

The most unique accommodation for northern lights

We thoroughly enjoyed our stay! This place is one of a kind with glass dome windows in half of our large suite. There are only two of us, but the place can accommodate at least 6. We saw Northern Lights on our last night there and it was an unforgettable sight for a lifetime. The meals were also delicious, coupled with a variety of activities within the resort, such as snowmobiling, reindeer ride, visiting Santa's home etc. We can't wait to go back again soon!

Friends_and_family Family

10/10

Exceptional

14 Apr 2024

Ethan

We stayed for 6 nights and enjoyed every minute of it. We loved the Kelo cabin. Everything about this place made for a very relaxing vacation. We were very satisfied the dining each night. They had four main menus that rotated each day. Our favorite excursion was the dog sledding. We have enthusiastically recommended Kakslauttanen Arctic Resort to all of our friends and family.

Leisure Family

10/10

Exceptional

02 Apr 2024

Nigel

Great location and facilities - however please advise upon booking if area is closed

10/10

Exceptional

26 Mar 2024

Boeywah

The staff at receptions are very helpful to arrange all activities for us at last minute booking. Really appreciate. The only comment is to equip the igloo with more accommodation facility such as hook at toilet, bigger bin etc.😊

10/10

Exceptional

17 Mar 2024

ANETA

Before I made reservations in this hotel I read so many opinions. Some of them was really bad so I afraid book this hotel. But I am so happy I did. Everything was perfect. Everybody was so nice and helpful. Food was delicious especially dinner. I will recommend this hotel ( we spend one night in the igloo) to everyone.

Leisure Partner

6/10

Pleasant

13 Mar 2024

ATHANASIA

Other than very expensive activities there is nothing to do. It is a beautiful location but very remote. The igloo stay is an experience though and was amazing to view the northern lights.

Leisure Partner

10/10

Exceptional

11 Mar 2024

Arijit

Great property

Leisure Family

8/10

Excellent

06 Mar 2024

Neranchana

It’s good place to spend time with but you will need to spend money too.

Leisure Friends

10/10

Exceptional

23 Feb 2024

Yatin

Fantastic staff and amazing experience

10/10

Exceptional

04 Feb 2024

Jana

The stay was truly majestic! Walking around in the snow the views of the trees and the accommodation and dining all made it like we stepped into a Hallmark movie

Leisure Family

8/10

Excellent

31 Jan 2024

Jason

Not great value for money. Even as a one off exp.

Stunning resort with breathing taking beauty and plenty of activities.
But has become extremely expensive lately.
I've been just about every year for a decade now, but I think my most recent trip will be my last.
I don't think it represents fair value for money anymore.
Owners/operators have let the service quality slide quite a bit. Cabins and location are still fantastic. But there are probably other equally impressive locations with far more friendly welcoming, warm service that are not anywhere near as expensive as this place.

Self

10/10

Exceptional

26 Jan 2024

Mary

Lovely property

Leisure Family

6/10

Pleasant

26 Jan 2024

Jana

I was surprised that there were no Finnish people working at the resort. The dinner was luke warm not hot. The dessert was not as described and had zero flavor. The smoke sauna was an incredible delight. Over all I’d say the facilities need some updating. I believe the price that you are paying to stay here is not for customer service or food quality or facilities but the experience. If you only are seeking a visual delight and cost is not an issue then I would stay here.

Leisure Family

2/10

Poor

07 Jan 2024

Kenny

Very bad experience, my friend fell and broke her wrist and the hotel did not have any transportation to go to the hospital, they did not have a pain pill, they called the taxi companies and they could not find a taxi, thank God, someone He offered to take us, we also had 2 activities that same day that we couldn't do and they didn't refund our money. When you arrive you have to carry the suitcases yourself to the room, which are super far away. I don't recommend it. He only cares about making money. he doesn't care about the client, the food was terrible

Leisure Friends

8/10

Excellent

07 Jan 2024

Rodrigo

In the middle of nowhere

Leisure Family

8/10

Excellent

25 Dec 2023

Jian-Guo

The whole facility and dinner looks good. However, the Sauna doesn’t work. The heating dial was missing. A screw of door handle was loose. No service for fireplace at all. I mentioned this just because the price doesn’t match the facilities. I paid a lot and do want to see those facilities works well even I don’t use it.

Leisure Family

8/10

Excellent

07 Dec 2023

Stephen

Dining options are pretty slim but i didnt book this place for the food.

Leisure Partner

10/10

Exceptional

01 Dec 2023

Grace

I just love the glass igloo. it was quite an experience. Waking up seeing the sky. It was beautiful. Miss seeing aurora but the experience is unforgettable. Food was good and staff were ok.

Leisure Family

8/10

Excellent

05 Oct 2023

James

Great for Winter, but Expensive

I stayed here in September. It was the slow season, so there was not nearly as many activities offered. If you're wanting to go here, I would HIGHLY recommend going in the winter/snowy months. It will be more fun and prettier. Also, be prepared to pay a lot. All the activities offered are really cool, but cost hundreds of dollars each. That said, I enjoyed my time and am really glad I went. Service was excellent. Everyone I talked to was friendly and helpful, and staying in the igloos is awesome even if you don't get to see the northern lights.

Friends_and_family Family

10/10

Exceptional

09 Apr 2023

Steven

Best hotel experience ever! The staff (most of them are expats) treated me like a king. They were nice enough to pick me up with their shuttle bus and gave me extra food for missing some meals. Hospitality is so great! I can't thank them enough. They went above and beyond for me.

Staying inside the glass igloo as a hotel room is a dream come true. Time does go by very fast, so sleep less and just gaze at the roof as you are laying down. I'm literally the happiest person on Earth.

Thanks Kakslauttanen team! You guys are amazing!

Leisure Self

10/10

Exceptional

22 Mar 2023

Abdulla

A unique opportunity to explore Lapland experiencing Reindeer sled rides, husky sled rides, snow mobile rides and cross country skiing, topped by the hope to witness the Aurora Northern Lights that did indeed shine across the sky on our second night.

Leisure Family

10/10

Exceptional

15 Mar 2023

Hashuka

The resort has a very scenic ambiance. The dining hall is very Finnish using natural resources from the property, I assume. Staff is very knowledgeable and helpful. All the activities organized were fun. A bit disappointed with the food menu. I hope there is an improvement in that area.

Leisure Self

10/10

Exceptional

03 Mar 2023

Naveen

Super cool lodging, food needs improvement

Once is a lifetime experience. Had a great time overall. The food needs to be more accommodating and non-repetitive. It can do wonders if the focus on quality and taste of the food is increased. Resort is great but is utilized 50% of its true potential. Location A+, Stay A, Pre-Booking support B+, and food is a solid D. If you can figure food this resort can touch a different level of greatness.

Friends_and_family Family

8/10

Excellent

27 Feb 2023

Verified traveler

A unforgettable experience

It was a wonderful experience staying in a glass lgloos at Kakslauttanen Arctic Resort! We catch the northern lights on the second nights which was so stunning and amazing!

Friends_and_family Family

6/10

Pleasant

18 Feb 2023

Glaubert regalado

The peace and quiet experience and landscaping around property. Amazing place for spiritual retreat

However lacking food quality and staff shortage or lack of service at restaurant and bar area. Needs staff all the time at bar. Waited 20 mins for a cappuccino and no-one in front of me please people. Change menu diversity for breakfast and try to hire chefs a la carte this will give this resort a 100 plus

Please add tv in the rooms that is much needed when after dark theres nothing to do other than sleep and eat but if no tv and no good food service why go there

Husky tour
Reindeer tour
Santa claus
Skiing
Ice fishing
Ice breaker tour etc was all great but would not go back till new menu on restaurant (aurora)
Overall is an amazing place to stay but once again it will make this resort a 5 star if the above was added

Will i go back there

Leisure Family

10/10

Exceptional

14 Feb 2023

yung

Wonderful experience, excellent services

Friends_and_family Friends

2/10

Poor

11 Jan 2023

Verified traveler

Horrendous service and no food for vegetarians

The only thing nice is the location and property however when it comes to Kakslauttanen (west village) staff they require a lesson on Hospitality, they were highly understaffed & outright rude behind the counter there was an Indian, a European and an Asian.

The Indian lady who seems to be a manager needs to be taught how to smile and be courteous and needs to learn to talk to customers and learn manners (I over heard uncourteously boasting we are the first to make the glass igloo).

We wanted to book excursions, the Asian lady made a face and replied you should have booked it online, she helped us after but that is so rude

The European lady was the kindest and polite, the other two should learn from her.

When it came to food,At breakfast there was bread, Jam, cereal, I requested for boiled eggs the hostess said she had only 3 so please take one (surprising in a hotel on Christmas you have 3 eggs) with hundreds of guests.

For dinner for vegetarians there was steamed veggies, boiled and baked potato, and only cabbage rolls another day.

We never visited the restaurant after these experiences.

It is disappointing you pay thousands of euros and all you get is bad service and almost no food.

Each and every couple that we met were disappointed and would recommend that you never visit this property, If you do then make sure that you carry your own food!!!

To the hotel management, a customer expects service and not to be left hungry... I am a very dissatisfied customer

Friends_and_family Family

6/10

Pleasant

03 Jan 2023

David

No showers inside. Everything else was Ok

Leisure Family

8/10

Excellent

02 Jan 2023

tepy

1.We loved this property. We stayed in the small glass igloo for three nights. Clean, warm, cozy, unique, wonderful grounds, walkable, even the wifi was great when I needed to check-in with work, great experience.
BUT-
2. For $600 a night, a tole but no shower? There is room for a shower vs the 200m walks to the barely used shower house. Speaking of the shower house, the sauna hours didn't start until 1700 and were separated by male and female saunas, no combined experience. The breakfast and dinners were included, but were high school cafeteria quality (soups, bread, pasta, with plate cake desserts). No pool, no massage available, no bar open.
3. The front desk staff were heroes, amazing even while working in chaos. All activities meet in the front desk area and people get nervous when it is past the meet time and you are still waiting - so people ask the desk agents. Why not put up a digital sign stating the schedule? You also have to wait in line with the front desk to reserve your dinner time - why not add a digital roster in the rooms, online, or in the lobby, or even a simple clipboard instead of using front desk lines and their time? No pool but you built a massive multimillion dollar art gallery and gift shop? Why not turn the cavernous gallery into an indoor / outdoor pool with saunas, there is room and would give stranded guests a place to go while waiting to check in / check out instead of the lobby looking like the waiting area of a bus station.

Leisure Partner

2/10

Poor

28 Dec 2022

Puneeth

The worst in Finland by far. Kakslauttanen artic

By far, Kakslauttanen artic resort (west village) this was the worst place for us in entire Finland trip.
Please, please, please do not recommend this place to anyone else. Horrible customer service, pathetic food and the most disgusting front desk. These people at the front desk should not be in the hospitality industry at all.
The price for this trash is an absolute ripoff .

Partner

8/10

Excellent

06 Dec 2022

Rebekah

Whilst the hotel has some flaws around organisation and food options and choices it is still a once in a life time experience which I would recommend booking

Leisure Partner

10/10

Exceptional

11 Nov 2022

Maria

This place is absolutely magical! We had the best time! We first stayed in one of the igloos and switched to one of their Kelos. Both rooms were unique, but we wanted a private shower and sauna so that’s why we switched. The staff was very accommodating and helpful. They made our stay special and stress-free. The food was outstanding too!

Leisure Partner

10/10

Exceptional

22 Mar 2022

Vikhram

Amazingly well maintained accommodation in the region! Must visit for the experience! Highly recommended!

Leisure Family_with_children

6/10

Pleasant

01 Mar 2022

Ramu

Service and staff were very good to us and they went the extra step but the overall ambience could do with providing value for money spent. The decor inside the glass igloos was below average in terms of design etc

Family

10/10

Exceptional

24 Feb 2022

Anna

the staff were incredibly great.

Leisure Family

4/10

Poor

08 Jan 2022

Todd

Pros: The property was beautiful, the Kelo Igloo cabin was clean, housekeeping staff was incredibly kind.

Cons: the temperature is controlled for the igloo and it is miserably hot. I couldn’t sleep because I was sweaty. I didn’t know how hot it would be until we got there. I run hot due to a medical issue and I was completely miserable not being able to control the temperature. They should tell you this on their website.

The WiFi was down for all but one day. I asked 4 times for it to be fixed and it didn’t happen until our last night. Without WiFi, the aurora alarm doesn’t work so we missed 2 alarms on the only night the lights were visible.

Front desk staff was all incredibly rude other than one kind woman (sorry, I don’t know her name). One lady with curly hair was helping me and then walked away mid conversation and took someone else’s luggage into the storage room and never returned to help me.

Lately, the two twin beds that are pushed together in the igloo portion of the room are on wheels and the beds slide across the floor when the wheels were locked. We would wake up 6 inches away from where we fell asleep due to the beds moving as we tossed and turned at night.

Disappointed that we spent so much time and money planning this trip and the Kelo was an awful experience.

Leisure Family

8/10

Excellent

07 Jan 2022

Calvin

Stayed at the east wing igloo and pretty hard to locate in the dark. Overall, room and bathroom was pretty small but it’s fine for solo or couple traveler/s, nice view from the glass of the room but didn’t see any northern light on that night. Bed was small but pretty comfortable and breakfast selections were absolutely great, dinner was ok.

Leisure Self

6/10

Pleasant

05 Jan 2022

carlos

Worst customer service

Worst customer service i ever experience. Employee from snow mobile insult me, after i spend $600 in snowmobile. Rent a tour for 2 hours and they only give me 1 hour , He don't have manners they dont care about nothing. Super expensive and they make you eat there because there is no more choice. Food was not good. Order 2 time chimney service and never arrived. It was a disaster.

Friends_and_family Friends

8/10

Excellent

02 Jan 2022

Verified traveler

We stayed five nights at Kakslauttanen and had an amazing time doing activities like snow mobiling, reindeer sleigh ride and husky ride. The activities were great & made the stay a great adventure. We stayed at East Village which is the original part of the resort. It's smaller and less packed as the West Village, but some parts are starting to get a little dated (e.g. bathrooms). The large log cabin was nice, but had a hard bed and we only got properly hot water in the shower early in the morning. Later in the day water was always cold. We also stayed in one of the glass igloos which was amazing with the view of the sky, but it was way too warm inside. It was so warm it was terrible to sleep in there as we found no way to adjust the temperature. Other than the paid activities there's not much to do at the resort, but we had one activity per day and time went fast. Breakfast was served in the resort's restaurant and it was pretty good. Dinner was at the same spot with a set menu and a choice of couple different entrees. We had some nice salmon soup, really good chicken, white fish dish that was just okay and a steak which was chewy and not good. Staff was nice, but most of them seemed like they were new there. They were unorganized and unsure of how to get things done. Some of them didn't speak very good English either which created issues for example when they communicated with the local taxis. The resort itself was overpriced, but the activities were worth every penny.

Friends_and_family Family

10/10

Exceptional

30 Dec 2021

Sanjeev

Winter Wonderland Experience

Had a wonderful experience. The Kelo igloo we stayed in was just amazing. It would be great if they improved on the shuttle service within the resort. We had to wait for more than 2 hours for a shuttle to get from East to West village.

Friends_and_family Family

8/10

Excellent

28 Dec 2021

Laurel

Aurora borealis was the best.

The resort sells itself but the management of the resort is lacking terribly. Too long of a wait at meals. Resort could be a first rate resort but they need to go learn from other resorts that are first rate about the simple aspects of how to make it a top notch resort. The activities were a must do. The dog sledding amazing. My husband saw the aurora borealis because we hired a borealis hunter. Another must do.

Partner

10/10

Exceptional

05 Dec 2021

Paola

Excellent place to watch the northern lights. A lot of options for activities

Leisure Family

10/10

Exceptional

22 Nov 2021

cheung

Property is unique, beautiful especially the Kelo glass igloo. Surprisingly warm inside the igloo even in such a cold weather. Food was good in the restaurant. Staff was very busy but we could tell they had tried their best. Both Husky and Reindeer ride worthy to try. After all amazing trip

Leisure Friends

10/10

Exceptional

14 Nov 2021

Dawn

Wonderful is an understatement. I love the staff! They made my 50th birthday successful and memorable! The igloos are fantastic, a perfect dreamscape for a dreamer! Miso the cat is sooo adorable!

Leisure Self

10/10

Exceptional

03 Nov 2021

Riya

Perfect

10/10

Exceptional

11 Oct 2021

Elizabeth

Awesome Kakslauttanen Resort

Amazing experience! Super friendly staff, gorgeous location! Perfect for Aurora Sightseeing! Super Eco-friendly hotel.

Friends_and_family Family

10/10

Exceptional

01 Aug 2021

Tea

Peaceful base for a hiking trip.

The houses are spacious and it’s very quiet and peaceful. Some of the barhrooms need renovation. A car is a must.

Self

10/10

Exceptional

17 Oct 2020

Noora

Must experience!!

The most amazing experience in absolutely beautiful scenery. Sauna and igloo in cabin we’re so worth the drive from southern Finland.

Friends_and_family Family

10/10

Exceptional

22 Feb 2020

Verified traveler

The resort is beautiful! The staff is very pleasant and friendly, specially the woman from Chile (we didn’t catch her name). She went above and beyond to ensure that we explored everything the resort had to offer and how to stay warm and safe from the extremely cold weather. It was such an amazing experience!

Leisure Friends

8/10

Excellent

17 Feb 2020

Verified traveler

We stayed in a log cabin in the east village. We had the fire going every night and used our saunas it was fantastic. East village is smaller and more intimate than West village. Restaurant was lovely - Clara, who served us every evening was wonderful. The food was excellent, and staff friendly and helpful. We read some poor reviews about food and staff helpfulness, but we experienced none of this. The fixed evening menu is a little basic, but we chose from the a la cart me menu and ate local dishes which were fantastic. Just because fixed menu is included in the price, it doesn’t stop you from paying a little more to go a la carte, and it is worth it. The activities were fun - but we would have liked the chance to do a smaller snowmobile tour looking for northern lights, as there were a lot of people on our tour, and would have paid more for a private tour or a tour of limited numbers. The fact that there was no daily room cleaning service didn’t bother us at all during our stay. For those who have been negative about things like room service, food, etc - we would say embrace the experience! We had a wonderful time and would definitely return.

Leisure Partner

10/10

Exceptional

20 Jan 2020

Gary

I thought that the property and everything we did there was excellent

Leisure Family

10/10

Exceptional

20 Jan 2020

Verified traveler

Good remote location, tucked away place but the nearest town is only 10km. A lot of fun activities to do if you book in advance at reception, friendly staff and everyone speaks good English so easy to understand the local culture and communicate with people around. We had a great experience and would recommend this place.

Leisure Partner

4/10

Poor

03 Jan 2020

Verified traveler

The venue is overpriced for what is being offered. The igloos has no shower and the furnishing is basic, Painted wooden finishing with cheap american motel style bedding - like a hospital bed which can be angled up. The food offered as part of the package is disappointing, we were served a quarter slice of thin pancake with jam as dessert, the main was a slice of roast beef. I was back from Africa on 8 days hiking on a mountain and honestly the food served during the hike, in the middle of nowhere, is better than what is offered here.
We had better accommodation and amenities in Helsinki for a quarter of the price.
The sauna was not hot and we can't find temperature controls, most attractions were closed when we we were there.
What sells here is the unique opportunity to sleep under the starts with a chance to glimpse the aurora. Perhaps unique for people who didn't do too many outdoors camping. For us, we camp under the starts very often. Unfortunately, there is not much else that the place has to offer.

Leisure Partner

8/10

Excellent

25 Dec 2019

Verified traveler

Magical stay at Kakslauttanen

It was unique, once in a lifetime experience. We stayed at the glass igloo, and it was a different kind of experience that we wanted. Even though we didn’t see the Northern lights, it was a magical stay. However, considering the price tag, I can’t give this a 5 out of 5

Partner

10/10

Exceptional

17 Dec 2019

Verified traveler

The location and the rooms were beautiful. It was like a dream. I highly recommend renting a car so you are not isolated to the hotel and over priced activities

Leisure Partner

2/10

Poor

17 Dec 2019

Hiu Chun

No hot shower, alredy complainting and poor service/ response from cs.

Partner

6/10

Pleasant

04 Dec 2019

Verified traveler

I didnt like the fact that the restaurant dictated what the meals were. I think they would do well if they offered an highend restaurant or two