SureStay Plus Hotel by Best Western McGuire AFB Ja

10/10

Exceptional

28 Apr 2026

ShiYi

the room I’m in is next to a storage room, and I can hear noise in the morning.

Self

6/10

Pleasant

27 Apr 2026

Patrick

I think this is a review that is not going to be having anything to do on the property itself..that was all good. The staff, breakfast. The room, that's all fine..

What I did not care for is having my payment for the room to be taken out of my bank account a day early when I said I would pay when get to the location.. and the one that's really sore on us is as soon as we arrived I was told there was $100 the security deposit.. both these things were not said anywhere in the hotel or Room description when I booked.. my roommate was quite annoyed.. luckily he's good with his money and can cover these kind of things but that didn't make him happy nor did it make me happy.. because we didn't know anything about that.. yes he's getting the money back but it would have been nice if they would have said something about that up front in the hotel description and it's because of these two things we are probably not going to book here again.. if it wasn't for those two things we wouldn't have an issue with this property..

Friends_and_family Friends

10/10

Exceptional

27 Apr 2026

Richard

The staff here was very helpful and very friendly and the room was very clean and comfortable as well there prices are average and there is a laundry room as well. They have a mini gym and a outdoor pool. There is plenty of parking spots available.

Self

2/10

Poor

26 Apr 2026

Albert Henry

The parking was coinvent.
After checking in as we were going to find our room we couldn't help but notice some ceiling panels were missing. The wiring was exposed in this part of the corridor.
The room was pleasant as we entered. Much of the bathroom hardware was old and flimsy but worked. Plenty of hot water. The tub was a challenge. Weird set up getting in our out to shower.
The bugs were the worst. In the early morning hours my wife while using the bathroom notices bugs scouring on the floor. In the morning. I saw a roach by the microwave on the counter.
We packed up and went to check out.
I told the desk manager of the experience and have a photo.
We were booked for two nights.
Staff asked if we would like to switch rooms but we declined.
We were only charged for one night. Staff was helpful
We can't review the breakfast we left, could you?

Partner

6/10

Pleasant

26 Apr 2026

Connie

Breakfast was basic but fresh

Partner

2/10

Poor

26 Apr 2026

Carolyn

we had roaches in our room, tv did not work, beds and pillows were uncomfortable my husband was itchy the minute he laid down in the bed, water pressure in shower was horrible, there was a stain on our toliet seat. Horrible experience overall!!

Family_with_children

6/10

Pleasant

26 Apr 2026

Edwardo

Photos online do not tell the story of the actuality of the place please update photos to be more realistic for future guest.

Family_with_children

6/10

Pleasant

22 Apr 2026

Diane

Chess game is gone. Lobby foos ball is broken. Pool is outside, so closed during colder seasons. Rooms were good for the price. Breakfast was good.

Family_with_children

10/10

Exceptional

19 Apr 2026

Orlando

Clean room, friendly staff and great parking

Family_with_children

8/10

Excellent

17 Apr 2026

Arlette

It was good for what it was. Clean room. Close to necessary areas.

Self

10/10

Exceptional

15 Apr 2026

Richard

The room was super clean and very comfortable as well and the staff here was really awesome

Self

10/10

Exceptional

14 Apr 2026

Richard

The staff here is fantastic and the room was very clean and comfortable and the prices are average. There is laundry room on the 2nd floor.There is plenty of parking spots available as well .

Self

10/10

Exceptional

13 Apr 2026

Richard

The staff here is very helpful and very friendly as well. The room was super clean and very comfortable and there prices are average and there are lots of parking spots available. Its near the military base and about twenty minutes away from 6 flags great.

Self

6/10

Pleasant

12 Apr 2026

Rina

It’s a nice place.

Family_with_children

2/10

Poor

11 Apr 2026

Vesper

This hotel was run down. Ceiling missing in hallways, spackling in bathroom, stains on carpet. This is a \"no tell motel\" that looks like it's in middle of renovation but it's not, it's just in disrepair.

Family_with_children

8/10

Excellent

10 Apr 2026

Magdalena

Great staff made you feel welcomed, great selection for a quick breakfast

Friends_and_family Family

10/10

Exceptional

06 Apr 2026

Richard

The staff here is very helpful and very friendly as well. The room was super clean and very comfortable. There is a laundry room in side the building. Lots of parking as well. There prices are average.

Self

6/10

Pleasant

05 Apr 2026

Michele

I brought my dog. When I asked the front desk clerk about dog \"potty\" areas on the property, he didn't know of anything specific. He said anywhere is okay. I thought this odd. I chose areas on the property that were not close to the main entrance.

Pet

10/10

Exceptional

31 Mar 2026

Huascar

Good

8/10

Excellent

28 Mar 2026

William

Clean room and dry close to McGuire

6/10

Pleasant

23 Mar 2026

Edwin

No one at front desk when I checked in around 10pm. Called the number at the note, he came 5 minutes later. Short breakfast time 6.30-9.30am.

Friends_and_family Family

10/10

Exceptional

22 Mar 2026

Cristina

Everything was great. Staff, food was fresh, clean.

2/10

Poor

21 Mar 2026

taniko

The rooms had stains all over the carpets. The tv didn’t work, and the refrigerator didn’t keep items very cold. We reported it to the staff as we were checking out and was basically told that it was our fault the tv didn’t work and we should have came downstairs to report it, but at 11pm at night the last thing I want to do is report a broken tv, especially after driving all day. The site also advertised breakfast in the morning, but both mornings when we checked there was nothing out.

Friends_and_family Family

10/10

Exceptional

14 Mar 2026

Tony

I read some of the older reviews, and I was kind of worried. Our stay was very pleasant. The room was clean, beds were comfortable with clean linens, no signs of bugs or mold, or any of the other things reported from other reviewers. I’m sure the hotel has done some upgrades since those folks stayed. The shower was just OK but workable. Staff was very friendly. Plenty of parking. I would stay there again.

Partner

10/10

Exceptional

05 Mar 2026

Richard

Fantastic staff here there very friendly and very helpful and the room was super clean and very comfortable as well. There prices are average theres a laundry room there all machines are $2,75 each.

Self

10/10

Exceptional

05 Mar 2026

Richard

The staff here is very helpful and friendly and the room was super clean and very comfortable as well.

Self

10/10

Exceptional

03 Mar 2026

Richard

The staff here is fantastic and they are very friendly and very helpful as well. Housekeeping checks to see if you need room service almost every day. And the prices are average and the room was super clean and very comfortable as well.

Self

10/10

Exceptional

01 Mar 2026

Richard

The room is very clean and comfortable and the prices are average and the staff here is fantastic 😀

Self

10/10

Exceptional

25 Feb 2026

Richard

Room was very clean and comfortable and the prices are average and the staff here is fantastic and helpful and friendly as well.

Self

10/10

Exceptional

24 Feb 2026

Richard

The room is very clean inside and out side as well and the prices are average and the staff here is fantastic

Self

10/10

Exceptional

19 Feb 2026

Hector

Clean

Partner

10/10

Exceptional

11 Feb 2026

Willie

it was clean

10/10

Exceptional

10 Feb 2026

Richard

The room is very clean inside the bathroom was very clean as well and the staff here is fantastic and the prices are average

Business Self

10/10

Exceptional

09 Feb 2026

Richard

The room is very clean inside and outside as well and the staff here is fantastic and the prices are average

Business Self

8/10

Excellent

08 Feb 2026

Jessica

The staff was amazing & the breakfast was a normal hotel breakfast. The room met expectations for the price. They had the pull up car port blacked off for some reason so we had to carry all of our bags to the parking lot in freezing temperatures instead of pulling the car up to the front and unpacking which made for a hard time. The cleaning crew were very accommodating for things that we needed during the stay but overall I think the place could have been more clean. The floors were dirty, the sheets had stains on them, the bathroom smelled like stale cigarettes & you can just tell that things havnt been wiped down and cleaned properly. The top of the ice bucket was filthy. The room did have one of the best refrigerators I’ve ever had in a hotel. It kept our drinks very cold & the lady at the front desk was very nice & accommodating when the temperature dropped to single digits she brought us some extra blankets & made sure the thermostat was working properly. I think some mopping & upholstery cleaning in the main lobby & some carpet scrubbing & proper cleaning would really set this hotel to the next level. I’m a very clean person & it wasn’t bad enough that I felt I could stay there but I wished that I could have trained the cleaning staff bexusee this place has so much potential for the price. We were there for a retirement ceremony on base and it was the best option we had that was close by.

Business_and_leisure Family

10/10

Exceptional

01 Feb 2026

Kimberly

It was clean, smelled good and everyone was friendly.

10/10

Exceptional

27 Jan 2026

Richard

The staff here is friendly and helpful the prices are average and the room was super clean and very comfortable 👌

10/10

Exceptional

26 Jan 2026

Richard

Yup a awesome staff here there very friendly and helpful the prices are average and the room was very clean and very comfortable as well

Business Self

6/10

Pleasant

21 Jan 2026

Kyeem

Yes comfortable

8/10

Excellent

20 Jan 2026

Richard

The room is very clean inside and outside as well the staff here is ok.The on

2/10

Poor

20 Jan 2026

Derek

The hotel was neglected. The ceiling in the hallway was taken down. You could hear the other guest in the other rooms. The sheets, blankets and shower curtain stained. The bathroom needs a serious deep cleaning. Tub stains. Found a live cockroach the morning of check out. Stayed here for my son’s travel football game. Never again.

Family

6/10

Pleasant

16 Jan 2026

Michael

Cable/tv did not work. Lack of bandwidth I’m assuming.

Leisure Self

8/10

Excellent

15 Jan 2026

Richard

enty dollarsi paid it i paid it and i tou i gave the money to oh ya he called me on the phon

8/10

Excellent

12 Jan 2026

Erica

The parking lot is adequate. The rooms are clean, beds are comfy and the linens smell fresh. It's quiet, the staff is helpful and friendly. Very reasonably priced. Close to Six Flags. We have stayed multiple times and it's always been very pleasant.

Friends_and_family Family

8/10

Excellent

11 Jan 2026

Arlette

I have never had breakfast there.

Business Self

6/10

Pleasant

08 Jan 2026

Samantha

Unfortunately, the unit started revealing baby roaches on my third day. The tub was stained yellow & there are no USB ports at all in the unit. Otherwise it was a nice stay for 2 days once you get comfortable. The bathroom seems partially renovated.

6/10

Pleasant

06 Jan 2026

Anna

I appreciate the value that this hotel offers. The beds were comfortable, and the room was clean and quiet overall. However, some things could be improved upon. The ceilings in the hallways were exposing wires and pipes (perhaps part of a renovation?). Some of the electrical outlets in the room were not securely against the wall, and there are no charging ports. The bathtub was filthy with a ring around it and permanent marks on it's floor, which were attempted to be hidden by a large bath mat. There was also a rusty attachment for the drying line which seems like a hazard.

Leisure Partner

10/10

Exceptional

05 Jan 2026

Richard

Fantastic staff 👏 and the room was super clean and very comfortable 👌 and the prices are average 🙄

Business Self

10/10

Exceptional

31 Dec 2025

barbara

Staff was friendly helpful and efficient

Business_and_leisure Family

6/10

Pleasant

27 Dec 2025

Skeeter

I felt safe here there is food places within walking distance

Business Family

10/10

Exceptional

22 Dec 2025

barbara

The staff is amazing...very friendly and so helpful
Always working hard to accommodate us.

Business_and_leisure

10/10

Exceptional

19 Dec 2025

Heidi

Clean rooms and friendly stagf

10/10

Exceptional

17 Dec 2025

Richard

Fantastic staff and the prices are average and the room was very clean and comfortable as well 👍

Business Self

10/10

Exceptional

14 Dec 2025

Steven

I’ve been here before and I come back because it’s affordable and reliable. There’s also an amazing BBQ restaurant a hundred feet away.

Business

10/10

Exceptional

14 Dec 2025

barbara

Have not had the breakfast

Business_and_leisure Family

10/10

Exceptional

13 Dec 2025

Richard

The

4/10

Poor

13 Dec 2025

Andrew

Hotel and rooms, and surrounding property, in terrible condition. Dilapidated, dirty, disgusting. Literally falling apart. Clientele is sketchy. Service was decent. Prices are WAY to high for what it offers.

Business Pet

8/10

Excellent

11 Dec 2025

Sue

Loved the ease of parking, the room was quiet and clean, the Continental breakfast shpulls be longer. Other than these few items, overall, the room was very confortable, clean, and the staff were helpful.

Leisure Partner

8/10

Excellent

07 Dec 2025

Tiffany

Clean rooms, Staff

8/10

Excellent

05 Dec 2025

Mani

room was clean and staff was friendly.
They can do better in breakfast options though.

Leisure Family

10/10

Exceptional

30 Nov 2025

Jennifer

Very peaceful area, convenient location and friendly staff. Family friendly for a great price

Friends_and_family Family

10/10

Exceptional

29 Nov 2025

Richard

The staff here is friendly and helpful the prices are average and the room was very clean and comfortable

Business

6/10

Pleasant

27 Nov 2025

RICKY

Room was acceptable and clean, but bathrooms are outdated.

Leisure Self

10/10

Exceptional

27 Nov 2025

Josh

All is good

6/10

Pleasant

25 Nov 2025

Jose

ok

10/10

Exceptional

24 Nov 2025

Richard

Staff here is friendly and helpful the prices are average and the place was very clean and the room was very clean and comfortable

Business

6/10

Pleasant

21 Nov 2025

Jacqueline

Didn't eat breakfast left before time served.Parking is safe never any problem. Only disappointment because how long I stayed have to leave for a week and then return, Hotel policy

Self

8/10

Excellent

17 Nov 2025

Xapkat

.

2/10

Poor

16 Nov 2025

Michael

The room was dirty and smelled like cigarettes. We tired to switch rooms. The staff was so angry and terrible we left. Never even stayed the night.

Business_and_leisure Family

8/10

Excellent

15 Nov 2025

LeeAnn

Clean room, good location. Breakfast is ok - could be better with more variety of available items.

8/10

Excellent

15 Nov 2025

Arlette

I didn’t have breakfast.

10/10

Exceptional

15 Nov 2025

Jose

Very clean room

Business

8/10

Excellent

14 Nov 2025

Jacqueline

The breakfast was too basic. Did not eat

Friends_and_family Friends

6/10

Pleasant

12 Nov 2025

Matthew

The places stunk of cigarette smoke in the halls however it did not smell in the rooms. I’m unsure if they were just doing renovations or they typically have the wires exposed in the couplings in the hallway. The room was clean. The tub has some staining but otherwise I felt safe in it.

Leisure Friends

8/10

Excellent

08 Nov 2025

Vijay kumar

Decent one

10/10

Exceptional

04 Nov 2025

Krystle

Nice

Leisure Partner

2/10

Poor

03 Nov 2025

Jin

Terrible Experience – Nothing Worked Properly

I don’t even know where to start. First, we arrived at the hotel around 8:10 PM. When we got there, there was no one at the front desk. After waiting for a while, we finally noticed a small note on the counter saying, “Will be back in 10–15 minutes.” We waited, but no one showed up, so I had to call the phone number written on the note. After some time, someone finally came, and we were able to check in.

When we went up to our room and closed the door, the door lock immediately broke off and fell apart. I called the front desk right away and made it clear that it wasn’t my fault and that I shouldn’t be charged for it.

The hotel itself was extremely dirty, noisy, and smelled awful — it was honestly one of the worst places I’ve ever stayed. Later that evening, I tried to take a shower, but no hot water came out even after running it for five minutes. Only after a long wait did a small trickle of warm water start coming out. I’ve never experienced anything like this in a hotel before.

The next morning, I tried to use the hair dryer, but it didn’t even work. Nothing in this hotel seems to function properly. The mattress was rock hard, like sleeping on a stone.

Overall, this was a horrible experience from start to finish. I’ll definitely be leaving this review to warn other trav

Leisure Family

10/10

Exceptional

02 Nov 2025

Deshona

Great

10/10

Exceptional

01 Nov 2025

Daniel

Clean room, good staff

Leisure Partner

10/10

Exceptional

31 Oct 2025

Krista

Friendly staff!

Friends_and_family Family

10/10

Exceptional

30 Oct 2025

Amadou

Clean

Business_and_leisure Family

8/10

Excellent

28 Oct 2025

Ava Rose

Good basic hotel

Leisure

2/10

Poor

26 Oct 2025

Nicholas

Cockroaches in the room along with bedbug discovered crawling on the pillow, staff was aware of the issue yet treated us rudely for requesting a new room. New room also had roaches at which point we demanded a refund since no clean accommodations were available. Horrible experience.

Leisure Partner

8/10

Excellent

26 Oct 2025

Latasha

U

2/10

Poor

26 Oct 2025

surujdai

It was dirty, noisy unsafe moldy smelly and not clean

Leisure Family_with_children

6/10

Pleasant

24 Oct 2025

Jacob

No cable. No housekeeping

Business Friends

10/10

Exceptional

19 Oct 2025

Jennifer

Good

10/10

Exceptional

19 Oct 2025

Latoya

The staff are always kind and pleasant they attend to all your needs. Very respectful. All the staff are great even the housekeepers and maintence

Business_and_leisure Family_with_children

4/10

Poor

19 Oct 2025

Soener

Okay

Friends_and_family Family

2/10

Poor

15 Oct 2025

Keith

Absolutely the most disgusting “hotel” I’ve ever seen. It’s run by a couple of nice Indian gentlemen but they have idea how disgusting this place is. Would never stay here again, even if it was free.

4/10

Poor

14 Oct 2025

Ronald

Overall it looked old and dirty.

4/10

Poor

12 Oct 2025

Nicole

Breakfast was not good. My kids said the waffles tasted like rubber

Friends_and_family Family

4/10

Poor

09 Oct 2025

Carmen

Dirty. Roaches in multiple rooms- had to be moved twice at 2am due to many roaches in my room. Ceiling was under construction in hallways and were obviously hazardous.

Leisure Family

8/10

Excellent

07 Oct 2025

Katelyn

Nice staff clean room breakfast included

2/10

Poor

07 Oct 2025

Elizabeth

The hallway ceiling is under construction and on the website didn’t mention it, tub had a ring around it, room desk was wobbly, on the morning of check out there was a roach in the bathroom. Staff: rude male desk clerk arguing with customer and bcz she didn’t stay quiet he says she was disrespectful and black listed us from the hotel and are not allowed to extend our stay and to come back. Also after 9pm the smoke alarm goes off and we were told we had to evacuate until the fire department checked it out and that it was safe to go in. When it was safe to go in we over heard the fire dept tell the front desk that a hit plate in the rooms is a big no and to find out it was a staff member’s room that was using it and caused the smoke alarm to go off. When I questioned the front desk man about the smoke alarm he lies and says that it was a smoke alarm mishap and it won’t be going off again. But he didn’t know I knew about the hot plate being used by staff in room. F. Breakfast: ok, plain!

Friends_and_family Friends

10/10

Exceptional

07 Oct 2025

Alaecia

Very clean and inviting. Love the military themed decorations.

Partner

2/10

Poor

05 Oct 2025

Jarred

Found roaches in our room and the air conditioner didn't work worst hotel I ever been to

Leisure Friends

8/10

Excellent

01 Oct 2025

Latoya

Raul has been very pleasant as well as oQSandeep. It was upsetting that I had to check out after 14 days and unable to return for a week. But I am grateful to have met such nice people the entire

2/10

Poor

01 Oct 2025

Britney

This is the worst hotel I’ve ever stayed in. The room was nice, but the bathroom was atrocious. Mold everywhere and an intoxicating smell of mold was in the air. The tub was full of mold. The water from the tap was brown and there was a greasy film at the bottom of it. I couldn’t shower there. I was literally anticipating checkout. The facility appears to be undergoing renovations, but I didn’t see or hear any construction work going on. The staff was helpful and accommodating with my late check in, but the photos are very deceiving, the room looked nothing like the photos. I would not recommend not stay here again.

Business Self

10/10

Exceptional

29 Sep 2025

KAREN

Nice quiet area. A lot of dining options. Pandora diner is a must eat place. Shopping is exceptional.

Leisure Family