Hayes Hotel

10/10

Exceptional

30 Mar 2026

Travis

Staff was super friendly and very helpful whenever we had questions or needed something. Breakfast was okay, it was the same thing all three mornings but it still tasted good. Staff held onto our luggage while we went out the last day even though we had checked out. Hotel rooms were clean.

Partner

10/10

Exceptional

30 Mar 2026

Debra

Everything was very nice and clean. The air conditioning was excellent. The breakfast was good.

Partner

6/10

Pleasant

28 Mar 2026

Shaun

Other than charging when supposed to be included for breakfast

10/10

Exceptional

25 Mar 2026

Dana

Beautiful older property. Close to hospitals we needed to get to early the next morning.

Family

8/10

Excellent

23 Mar 2026

Jaqueline

Clean cute hotel. Staff very friendly. Room was clean. Bed very comfortable. Near all the hospitals. 10 minutes to Broadway.

6/10

Pleasant

23 Mar 2026

Stacee

Breakfast was good. Our refrigerator was broke in room 316, we told them, but no one came to take a look. The AC only kept the room cool at 66 degrees. No one came to clean the room out bright fresh linemen’s the entire weekend.

10/10

Exceptional

23 Mar 2026

Thomas

Lacked a little in parking but nice and clean

Friends_and_family Family

10/10

Exceptional

22 Mar 2026

Elizabeth

Our room was clean and very nice!

Partner

8/10

Excellent

21 Mar 2026

Jalia

It was walking distance to where I was working. Decent neighborhood too.

Self

6/10

Pleasant

21 Mar 2026

Crystal

Rooms were clean. Staff was nice but did not inform me of extra charges that were deducted from my deposit without my knowledge. Parking fees were ridiculous and there's no vallet parking and no elevators to the parking garage. I was there for a family member's surgery and was offered no discount but other family members were.

Friends_and_family Family

10/10

Exceptional

19 Mar 2026

Holly

I enjoyed the pleaseant staff and the location easy to get downtown. Thank you Ruben. See ya next time! Holly

Business Self

8/10

Excellent

14 Mar 2026

Marissa

Staff helped me with my blinds very quickly

Self

10/10

Exceptional

07 Mar 2026

Shanna

Was great

10/10

Exceptional

02 Mar 2026

John

Comfortable beds. Friendly staff, second time staying here and will come again!

10/10

Exceptional

01 Mar 2026

Efren

The room was spacious and so nice! We loved how close it was to the city. Such a calm area, beds super comfortable and clean. Will definitely be back!

10/10

Exceptional

24 Feb 2026

Stephanie

Clean room, friendly staff.

Friends_and_family Friends

10/10

Exceptional

23 Feb 2026

Douglas

Super clean, friendly staff and reasonable parking .

10/10

Exceptional

22 Feb 2026

Warren

It was our first time in Nashville! And I’m so happy we stayed in this hotel, it was so beautiful so spacious and cute patio on the outside. The free breakfast was delicious! The staff was beyond friendly and accommodating if anything was needed.

The lobby was beautiful, well decorated so modern and the room was so clean so comfortable and spacious. we had a really really great time here. I can’t recommend it enough. I cant wait to come back to stay here!

8/10

Excellent

18 Feb 2026

Jebee

Everything was fine, I stay there often

10/10

Exceptional

17 Feb 2026

Natasha

This hotel was the perfect location. The staff was amazing and the breakfast was yummy. Will be staying here again!

Friends

6/10

Pleasant

08 Feb 2026

Joan

room was nice, staff was very helpful. Ridiculous to have to pay 42$/24hrs for parking at the hotel. was pretty noisy

10/10

Exceptional

03 Feb 2026

Julia

The room was very nice, clean, and comfortable. The staff (both front desk and housekeeping) was friendly and helpful. Also, their free hot breakfast was great- Even the coffee was good!

Leisure Friends

10/10

Exceptional

28 Jan 2026

Pam

Room was spotless, the girls at the front desk were amazing. Loved our stay!

Leisure Family

10/10

Exceptional

27 Jan 2026

carole

Front desk people were the very best. Could not have been nicer.

Partner

10/10

Exceptional

24 Jan 2026

Alisa

Room was very roomy, clean and comfortable. The staff was very friendly.

Business_and_leisure Self

8/10

Excellent

20 Jan 2026

Michael

Onsite parking is good.

Leisure Family

8/10

Excellent

02 Jan 2026

Jenny

Overall, it was a nice stay for what we paid. It was pretty clean other than the shower floor just had a lot of possible stains. The biggest issue was that the walls are extremely thin. You can hear the housekeepers around you every morning cleaning as if they are right there in your room. You can hear other people talking in their rooms and their TVs and you can hear all their activities as well which was a little awkward. But other than that, it was a nice stay.

Friends_and_family Friends

4/10

Poor

02 Jan 2026

Jason

Front desk staff was rude. The valet was inefficient and slow and lacked motivation. Cars were stacking with no urgency to provide service.

Self

10/10

Exceptional

02 Jan 2026

Savannah

Stayed for one night. It was super close to the club we wanted to go to and everything was safe, clean and easy to access.

10/10

Exceptional

01 Jan 2026

Andrew

.

4/10

Poor

30 Dec 2025

Tony

Property is in need of TLC

Partner

8/10

Excellent

30 Dec 2025

Alyssa

Good value for the low price. Clean and in good repair. Breakfast was minimal and quite crowded and unfortunately the hotel no longer has a bar so the beverage credit was applied to the snack bar concessions.

Leisure Friends

8/10

Excellent

29 Dec 2025

Memori

Breakfast was good and kid friendly. Everything was fresh and tasty. Coffee bar was always well stocked as well so we enjoyed that part! The rooms could have been cleaner. We found hairs in a lot of spots specifically the bathroom which is always a little off putting and trash in the drawers. Sheets and everything else were clean though and the beds and pillows were comfortable. All staff that we came in contact with were friendly and helpful as well.

Friends_and_family Family

8/10

Excellent

28 Dec 2025

francisco

room smelled like dirty carpet best way i can describe it. room itself looked very clean. didnt want to make a deal out of it as we were just staying the night and were already very tired from our road trip

Leisure Family

6/10

Pleasant

27 Dec 2025

Jodie

Dirty mattress and broken toliet but was very gracious at getting new room to accommodate even though it was late at night.

10/10

Exceptional

27 Dec 2025

Kathryn

Great place! Very nice and clean. Love that it had free, hot breakfast. There's a pretty good restaurant in walking distance. Will stay here again.

Leisure Family

4/10

Poor

25 Dec 2025

Mary

Run down rooms. Noisy

Leisure Family

8/10

Excellent

22 Dec 2025

Tammy

Staff was very kind and helpfuk

Business_and_leisure Family

6/10

Pleasant

22 Dec 2025

ShaRhonda

There was a confusing parking situation. The parking lot adjacent to the building is not the hotel's so parking was a bit of a struggle. Also, there was a mix up with our room reservation and once brought to staff attention there was a 6 hr delay to correct. The 1st room was a double and showed signs of distress. Dirty walls and peeling paint. A loud rattling air conditioner unit. We were woken up at 9pm by staff to correct rooms as there had been a mix up with another guest with our last name. This new room met our standards and showed no distress. Nice and clean, but ironically only a few doors away from the 1st.

Leisure Partner

10/10

Exceptional

20 Dec 2025

Stacia

The gal at the desk was wonderful as soon as we stepped in the door! Everything was very nice! The breakfast was excellent!

10/10

Exceptional

19 Dec 2025

Elizabeth

Perfect

10/10

Exceptional

17 Dec 2025

Tiara

Clean room, great staff nice hotel overall

10/10

Exceptional

15 Dec 2025

Kelly

Staff was incredibly helpful, courteous, and kind. Rooms and hotel were clean.

10/10

Exceptional

07 Dec 2025

Thomas

AC was fantastic! Staff was really helpful and nice! Including valet.

Friends_and_family Family

10/10

Exceptional

06 Dec 2025

connie

Everything about this stay was awesome. The check in/out and valet staff were friendly and professional. The room was cleaner than any hotel I've stayed at in a long time. The linens were crisp and clean. No complaints and we would definitely stay again next time were in Nashville.

Partner

10/10

Exceptional

06 Dec 2025

Linda

Everything was very nice. Your staff is excellent.

Friends_and_family Family

8/10

Excellent

02 Dec 2025

Jason

Staff was great. Walls were a little thin so expect to hear noise from neighbors.

Leisure Self

8/10

Excellent

01 Dec 2025

Rachel

Friendly staff, clean. Could do with modernisation.
Footfall audible from room above, very little soundproofing generally

Leisure Self

10/10

Exceptional

29 Nov 2025

Adriana Anastacia Castaneda

Very awesome location and clean rooms, only down side is parking, unless you dont mind paying extra.

Business Self

10/10

Exceptional

28 Nov 2025

Dawn

Lobby was nice and inviting. Valet parking only or self park across the street. Room was good, and bed was very comfortable.

Friends_and_family Friends

10/10

Exceptional

28 Nov 2025

Heather

Ms. Taylor was absolutely incredible! Cant wait to book a stay there again!

Leisure Family

10/10

Exceptional

24 Nov 2025

Lisa

Xx

10/10

Exceptional

24 Nov 2025

Thomas

The gentleman at the front desk was fantastic. We arrived into Nashville past 11pm, and he made our check in process quick and easy.

Friends_and_family Friends

10/10

Exceptional

23 Nov 2025

Jasmine

Staff was wonderful! Rooms were nice and clean and spacious for the price. Great location!

Friends_and_family Family

10/10

Exceptional

21 Nov 2025

Ellen

The staff is friendly and super helpful. Rooms are good sized and clean. Breakfast was good with make-your-own waffles. Room service is upon request. Located in midtown Nashville near the original Hattie B's, it is a bit off the beaten path and about one mile from Broadway (Uber!).

Leisure Family

10/10

Exceptional

21 Nov 2025

Myna-Maria

For an old hotel, it was really clean and quaint. Some staff members were grumpy. But there were others that were really nice. For the price, it’s a great stay. I’d def stay here again

Business_and_leisure Self

8/10

Excellent

21 Nov 2025

David Matthew

Nice hotel. Great staff.

8/10

Excellent

21 Nov 2025

Mary

Very nice staff

6/10

Pleasant

20 Nov 2025

Jacqueline

The room was just ok, nothing special. The check- in staff was unwelcoming and made us feel like we were interrupting them. They didn't know where any nearby coffee places were. The breakfast was ok.

Friends_and_family Friends

10/10

Exceptional

20 Nov 2025

Matthew

Nicest staff! Made my stay very enjoyable. Clean, big room, Comfy bed.

8/10

Excellent

20 Nov 2025

Douglas

Clean room, friendly staff, easy check in and out.

Business

8/10

Excellent

18 Nov 2025

ERIN

Bed and pillows were very comfortable. We were able to find street parking and avoid the $42 charge all 4 nights. The Hayes is downtown without being too close to the party of Music Row. The Mexican restaurant next door had great food and drinks.

Leisure Family

6/10

Pleasant

18 Nov 2025

Ryan

Hotel was fairly basic but was a clean and friendly. The front desk staff were friendly and helpful. I wish the lobby bar/lounge was open (seemed to be temporary closed). Would’ve been nice to enjoy some even g appetizers and cocktails

8/10

Excellent

14 Nov 2025

Sharla

Convenient location, courteous front desk and valet attendant

Friends_and_family Family

10/10

Exceptional

14 Nov 2025

Saul

Staff was great and continental breakfast was easy and good

Friends_and_family Friends

10/10

Exceptional

13 Nov 2025

Jeremy

Great:)

10/10

Exceptional

13 Nov 2025

Dawn

Fast friendly and clean

Business Partner

10/10

Exceptional

12 Nov 2025

Darlene

Nice clean room was not aware valet parking only did not like the added expense and suprise

Business

2/10

Poor

12 Nov 2025

Myrna

We ended up with a charge on our card from this hotel that we weren’t sure what it was for. I called the hotel and left 3 messages. No one ever got back to me.

10/10

Exceptional

11 Nov 2025

Lacey

Clean room, quick check in, great amenities

Leisure Self

10/10

Exceptional

11 Nov 2025

Angela

Staff was super helpful during check in and when holding my bags all day after my flight was delayed several times on my last day.

Leisure Self

10/10

Exceptional

10 Nov 2025

Marc

Professional

10/10

Exceptional

10 Nov 2025

Jeff

Overall, the environment was welcoming

Business

10/10

Exceptional

10 Nov 2025

Isaac

The hotel was definitely nice enough for the price. For some reasons I had cocnerns about it, but those were eased when I arrived. The breakfast was pretty decent.

Leisure Partner

10/10

Exceptional

09 Nov 2025

Leah

Very nice stay - thank you to the helpful staff!

Leisure Self

8/10

Excellent

09 Nov 2025

Amy

Clean, a little dated.. but the water pressure is amazing! The bed was hard, but the water pressure! I would stay again just for the water pressure!

8/10

Excellent

08 Nov 2025

Clifford

Good experience, not fancy but good value. Location was good, 20 minute walk to the action. Breakfast was good, enjoyed all day coffee. Staff was friendly.

Leisure Partner

10/10

Exceptional

08 Nov 2025

Predrag

Excellent

Friends_and_family Friends

6/10

Pleasant

07 Nov 2025

shaunasea

Needs some work, upgrading bathrooms

8/10

Excellent

07 Nov 2025

Jordynn

The hotel was very nice for our short stay in Nashville! It is walkable to music row (about 8 min walk). We also walked to the Parthenon from the hotel (about a 20 minute walk). It is a bit far from downtown broadway st, but the Ubers were decently priced (about $10 average. The hotel itself was nice but they do not provide housekeeping without a request which is a bit frustrating if you don’t remember to request it. The breakfast was about what you expect for a hotel breakfast. We didn’t have a car but the thing to note if you do is it is $42 a night to park and street parking is limited. Overall very good stay for our trip needs!

Leisure Partner

10/10

Exceptional

06 Nov 2025

Carlos

i will back

Leisure Friends

10/10

Exceptional

05 Nov 2025

Ray

Room was very clean, staff was very nice. Well done!

Friends_and_family Friends

10/10

Exceptional

04 Nov 2025

Karin

Easy and friendly

6/10

Pleasant

03 Nov 2025

Peter

Main negative was the fact that the walls were ultra thin between rooms and you could hear people i the room next to you coming in st 3-4
Am and then proceeding to talk fir a couple of hours waking us all up. This happened on 3 of the 5 nights we were there. Apart fro. This it was clean and tidy and good value for money.

Leisure Family

10/10

Exceptional

03 Nov 2025

Darlene

Friendly and welcoming staff. Hotel Rooms was clean and comfortable. Would recommend this hotel. Will definitely be back to the Hayes whenever I visit Nashville.

Leisure Partner

4/10

Poor

02 Nov 2025

Yuritza

The bathroom was dirty, there was a stain that looked like blood on the rug. The room barely fit two beds due to the ac being 2 inches away from one of the beds. The breakfast looked old. The only good thing was the 12 pm check out and the valet guy was super nice.

8/10

Excellent

02 Nov 2025

Chelsea

Clean room but no parking

Partner

10/10

Exceptional

30 Oct 2025

Lizbeth

Nice staff and hotel! Has to uber most of time to go to places but it was well worth it. :) Not too many young adults and not overly crowded.

Leisure Partner

8/10

Excellent

30 Oct 2025

Brooke

Clean and quaint

Leisure Friends

8/10

Excellent

30 Oct 2025

Amanda

Staff were very helpful, and accommodated our requests re storage of luggage and a room change after our first night. Our initial room was a conjoining room, which wasn't so good, as you could hear the conversation of the people in the next room. Our second room was lovely and the bed was very comfortable. Everything was clean and tidy. The bathroom vanity was a little on the small side. Breakfast was good, although not as much variety as other hotels we visited. The foyer area had plenty of seating, and we especially enjoyed relaxing on the swinging chair while we waited for our Uber rides. We would definitely stay here again.

Partner

6/10

Pleasant

29 Oct 2025

Jennifer

Overall, our stay was just ok. Average hotel for the price. Not pleased with the breakfast - limited options, food was stale. The nice parts were having a coffee/bar water available throughout the day. Front desk staff were not the friendliest. I had an issue that was brought to their attention and their response was abrupt and unwelcoming.

Friends_and_family Family

10/10

Exceptional

28 Oct 2025

Karon Sue

Friendly staff, excellent room

10/10

Exceptional

28 Oct 2025

Kaity

Lobby smelled really good and the hotel was very clean. Friendly staff and great location.

Business Friends

8/10

Excellent

27 Oct 2025

Stephanie

The hotel was nice, and I was lucky to get the last room available. The room was spacious, though it was a handicap room that I was unaware of, but happy to get one. Beds were comfortable, and rooms were clean. Breakfast was disappointing, very limited. We ended up drinking coffee, and that was it. Lobby bathrooms were locked and not accessible, which would have been helpful. Overall, it was a nice place to stay for a night.

Friends_and_family Family

4/10

Poor

27 Oct 2025

Wiliam

TERRIBLE GYM

Friends_and_family Family

6/10

Pleasant

27 Oct 2025

Brett

The rooms are not very nice. The price seems reasonable until you pay $43 dollars for parking. Stay somewhere else for the difference in parking and it will be nicer.

10/10

Exceptional

26 Oct 2025

Heather

Thanks for a pleasant stay

10/10

Exceptional

25 Oct 2025

Eric

Nice location with a pretty decent breakfast

Business Self

10/10