Name: The Regal Hotel
Address: 2313 Southeast Loop, Carthage, 75633, US

6/10

Pleasant

10 Jun 2026

Ervin

Friendly check in.

Partner

2/10

Poor

07 May 2026

Wesley

The pictures are all lies. This place is worse than a dump. Do not stay here.

Family_with_children

2/10

Poor

22 Apr 2026

BRITNEY

Gym was out of order the room was hot

10/10

Exceptional

19 Apr 2026

Shana

Clean rooms and staff was very polite.

Self

2/10

Poor

22 Mar 2026

Pierre

First room smelled like cigarettes. Second room had folded up towels that were dirty with an old soap laying on top of them. No breakfast. I keep calling them to have my deposit refunded, big surprise they don't answer and they never issued my deposit back. Run.

Self

8/10

Excellent

08 Mar 2026

Mellisa

Staff was super nice and attentive

Self

8/10

Excellent

02 Mar 2026

Donald

no but adequate and comfortable

10/10

Exceptional

29 Oct 2025

Ryan

Everything was perfect. From the staff to the room, to the top shelf amenities. Stay here. You cannot go wrong.

Leisure Partner

10/10

Exceptional

26 Oct 2025

Staci

Great hotel

Partner

10/10

Exceptional

24 Oct 2025

Todd

It was as advertised, clean and comfortable, reasonably priced!

Business

10/10

Exceptional

10 Aug 2025

Marilyn

No healthy breakfast on Sunday morning

Leisure

10/10

Exceptional

01 Jul 2025

Erin

The two ladies we dealt with were absolutely wonderful. My friend and I traveled alone with kids, we felt very safe sleeping here. The pool is tons of fun.

Business Family_with_children

10/10

Exceptional

25 Jun 2025

jose

All good

Friends_and_family Family

6/10

Pleasant

22 Jun 2025

Deborah

The fire alarm was right outside my door and went off for hours during the night. The breakfast was not good.

Leisure Self

8/10

Excellent

29 May 2025

Angela

Swimming pool

6/10

Pleasant

28 Jan 2025

ROGER

It was ok

Business

10/10

Exceptional

26 Jan 2025

ROGER

Great place

Business Self

2/10

Poor

10 Jan 2025

Linda

Worst location ever

The phone and tv did not work there were outlet plates on the floor the shower was so bad there are no words no elevator or handicap rooms door didnt even closeall the way. Canceled room reservations and drove 22 miles to another hotel. Still havent seen my refund and in fact they triedto charge my card a second time. Stay away

Partner

8/10

Excellent

07 Jan 2025

Walter

The property itself deserves at least four stars out of five. The only drawbacks are a lack of even a continental breakfast (cereal), and I personally prefer carpeted rooms. Still, a quality hotel for a good price, and the young woman at the front desk was especially nice and helpful.

Business Self

10/10

Exceptional

16 Dec 2024

Kim

Would not recommend

Beds were horrible! Lumpy, saggy with a hard edge of some kind. Chairs were old and broken. Toilet was loose. Looks like they started a bathroom remodel but didn’t finish it. Tub has a really nice tile surround but tub it’s self has seen better days.

Partner

10/10

Exceptional

14 Oct 2024

Anna

Room was clean and comfortable. We slept well!

10/10

Exceptional

13 Oct 2024

Chris

Clean quiet bargain

Great. Nice room and bed and super quiet inside

Business

6/10

Pleasant

11 Oct 2024

Jose

🙌

10/10

Exceptional

11 Sep 2024

Stephen

Quiet hotel with friendly staff. Will stay again

Leisure Friends

10/10

Exceptional

14 Aug 2024

Amanda

Stay was good

Business Self

4/10

Poor

13 Aug 2024

Verified traveler

Got what I paid for.

The sheets, curtains had stains on them. There were 2 dead crickets in the bathroom. One of the towels had a yellowish hue to it. And the king size bed was very uncomfortable. I was there for 2 nights but I didnt rest well. And house keeping almost walked in me

Self

6/10

Pleasant

05 Aug 2024

Kimbrella

I have stayed there before, but this time was different. My room didn't get cleaned, important medicine lost, and residents without handicap parking were allowed to park without one. I didn't like the easy access into the building. Normally, you would have to scan your room card to get in. That allows anyone off the street to enter. I didn't feel safe with the door being opened at all times. Not sure if I will be there my next stay. I'm always thinking safety first.

Leisure Family_with_children

2/10

Poor

16 Jul 2024

Crystal

I originally booked on Expedia with the pay at hotel option. When I arrived the hotel told me I could not pay with a different method but she could cancel the reservation thru expedia and rebook me direct. So I paid her the amount due. Went to get something to eat and returned to take luggage to the room, the stairwell to the 2nd floor was dirty, had broken crayons and crayon drawings on the carpet and a really fowl smell. Got to 2nd floor and a different smell but was even worse. Opened the room door and was slammed in the face with cigarette smoke smell. We pulled out the sofa bed to see if both kids would fit (only a twin) and the mattress was soiled and brown, no bedding available for mattress, was absolutely disgusting. The girls opened the fridge and there was left over food and drinks in the fridge. By this time my husband was having an asthma attack from the cigarette smoke in the room. Went down stairs and they gave me a refund and we left. When I returned home on Monday I noticed a charge to the original card I booked with thru expedia, that she assured me was canceled and would not be charged. I called hotel and they said expedia would have to refund me so I contaced expedia, they said they would have to contact hotel for refund approval, I called the hotel to let them know expedia would be contacting them for approval, the hotel now refused saying they had already refunded me. But they refunded the charge they made to my other card, I was charged twice

Leisure Family_with_children

10/10

Exceptional

08 Jul 2024

Gabrielle

It was ok

6/10

Pleasant

06 Jul 2024

Chloe

We had a dirty room had to ask for another room and clean sheets over all the stay was average just know not to book with them again

Partner

10/10

Exceptional

21 Jun 2024

Ryan

Good place

6/10

Pleasant

07 Jun 2024

Joanna

So so

We had no electricity due to storms. Every hotel in town booked with lineman to restore power and others like us without power. Had to take what was left. Hotel is run down. No breakfast. Key cards wouldn't work. Couldn't get receipt upon checkout..was told it would be emailed. Housekeeper was very friendly!

Partner

10/10

Exceptional

01 Jun 2024

Juan

Staff were really helpful

Business Friends

10/10

Exceptional

27 May 2024

Kristine

Quiet and non busy area

No remote for tv, no coffee maker, no breakfast
Good room #117
Refrig microwave phone
Bed was comfortable quiet night
Good location right across from convenient store and dennys is 2 miles down the street .

Friends_and_family Family

10/10

Exceptional

04 May 2024

Carroll

The staff was awesome! Our room was so clean and HUGE! They are remodeling, but it wasn’t inconvenient. I would def stay again! Highly recommend.

Leisure Family

6/10

Pleasant

18 Apr 2024

Scott

This is an older hotel that has seen some better days. The room was clean, but the refrigerator was not operating and had been that way for a while.

10/10

Exceptional

14 Apr 2024

Delene

Bed was comfortable, room was clean as was hotel even though it is under going renovation

Friends_and_family Family

10/10

Exceptional

12 Apr 2024

Calvin

I didnt like the fact they do not serve breakfast, there are no coffee makers in the rooms along with coffee, creamer or sugar

Business Family_with_children

10/10

Exceptional

24 Mar 2024

Joseph

Vacarion

Great service, great room.

Partner

10/10

Exceptional

07 Mar 2024

Roger

Good trip

My son had a karate tournament and we stayed at the Regal Hotel… not so fancy but the price was affordable

Friends_and_family Family

6/10

Pleasant

03 Mar 2024

Donald

Well, there’s some things on their site that’s a little misleading, such as breakfast, a workout place in the pictures are not accurate of the rooms

8/10

Excellent

01 Mar 2024

Jose

The property is a bit run down in some respects, especially the condition of the bathrooms.

The manager that I dealt with was very attentive and pleasant.

Leisure Self

6/10

Pleasant

28 Feb 2024

Tammie

For the price it was okay, but ice machine didn't work, work out room closed, broken doors, etc. You can tell it used to be a nice hotel that is going downhill.

Partner

2/10

Poor

26 Feb 2024

Patsy

I drove 2 hours just to realize I forgot my drivers license. I did have a temporary one but staff would not let me check in

10/10

Exceptional

21 Feb 2024

Brittany

Pleasant stay overall. The room was clean, cozy, and comfortable. The staff were very polite and tentative to my needs!

Self

8/10

Excellent

04 Feb 2024

Kelvin

Nice clean rooms.

Leisure Friends

6/10

Pleasant

29 Oct 2023

katharine

Dont know that i would stay again

We was comfortable but the room just wasnt clean. The chair and the bed comforter had a hole in them. We also found someone else's plastic bags in the dresser.

Friends_and_family Family

6/10

Pleasant

29 May 2023

Meranda

When i booked online it stated breakfast was included but there was no breakfast provided by the hotel as stated when booking.

Leisure Family

4/10

Poor

21 May 2023

Verified traveler

I had to say my prayers .

MOLD !! There was mold in the tub on the side so I couldn’t take a shower .. Kept hearing banging on the walls , the vacuum was super loud and sounded weird so I couldn’t sleep well it stunk bad in the restroom , but at least I had a bed and tv.

Friends_and_family Family

6/10

Pleasant

03 Apr 2023

Michael

Under extensive renovation. The hallways are a disaster. All the rooms from our group smelled terrible. All the bathrooms needed to be gutted. Half the rooms had VERY loud AC units. This might eventually be a nice place to stay, but as of spring 2023 it’s a dirty, smelly place.

2/10

Poor

03 Apr 2023

Michael

NO, RUN. I hate leaving bad reviews but this hotel screwed us so bad. Checked in, they had to change our room then charged us more. When booking they offered breakfast, when we arrived they are horrible under construction and only had chips for cash. The construction was so un safe there were screws on the floors the rooms and hallways were all dusty. The lady at the counter wasn't the nicest. Look around first. I will be contacting Expedia.

Leisure Family_with_children

6/10

Pleasant

27 Feb 2023

Yvette

Needs treatment

The downstairs looked nice. But we stayed upstairs. The base boards were coming off in the room and hallway. The bed had a dip in it.The shower looked like it had mold on the walls in all the cracks and roaches i saw in the bathroom.

Friends_and_family Family

4/10

Poor

27 Feb 2023

Marlo

Gross

The bathtub and shower walls were dirty. The room's floors looked like they haven't been swept in weeks. Trash was under the beds. Gross. If you don't like your job, quit. Let the hotel hire people who actually care. Hallway had stale kitchen smells like people cook in their rooms. Felt so transient.

Friends_and_family Friends

2/10

Poor

16 Feb 2023

Justin

Awful

Sink did not work hot or cold, no water at all.

Bed was hard I could feel the springs through the mattress.

Used bar soap in bath tub

Towel did not look clean

Self

6/10

Pleasant

14 Feb 2023

Marrissa Van

Room was very nice except the bathroom. The bathroom was very dirty and the hot water took about 15 minutes to warm up. The staff were very friendly.

Leisure Partner

6/10

Pleasant

18 Jan 2023

Gregory

little things not mentioned at check in

The ice machine was broken. I bought ice at a convivence store and was reimbursed the next morning. No breakfast was provided 1/16/23 due to covid?

Business

8/10

Excellent

15 Dec 2022

Alberto

Couldn’t really see much staff was working nights

Business Self

6/10

Pleasant

16 Oct 2022

Misty

The caulking around the tub in the bathroom was peeling off and very mildewed, the tub its self was rusty and stained. The bathroom fllor was nasty with hairabd in need of a good sweep and mop. The bed spread had stains and the sheets were thread bare.

Leisure Pet

10/10

Exceptional

11 Oct 2022

Delene

Family Visit

Room was clean and cleaned during our 2 night stay. Stayed here before and will stay here again.

Friends_and_family Family

8/10

Excellent

26 Sep 2022

Laura

Very comfortable room!

There one night for a family trip. Room was clean, bed was very comfortable, very quite and the staff was very nice. Will definitely stay again and recommend to others.

Friends_and_family Family

2/10

Poor

18 Sep 2022

Josh

This place is filthy. The mattress was torn, had nasty yellow stains, and even had mold on it! Had to get a mattress from another room just to make it try the night. When I told the manager he just said oh so very sorry and gave me a 10$ discount. The rooms AC barley worked. Had to get a fan to plug in just to make it bearable. The safety lock on the door was broke and the bathtub was rusty and would probably need a tetanus shot if you used it. The wall paper in the halls is falling off And the carpet make you apologize to your shoes for wearing them on it. Save yourself and never stay here

Leisure Family_with_children

8/10

Excellent

30 Aug 2022

roberto

Not bad for quick trip

Stayed 1 night good price for a night or two. Friendly front desk

Friends_and_family Family

8/10

Excellent

15 Aug 2022

Rosena

This was a nice older hotel. The room was clean and comfortable. The stairs leading to the second floor were not very clean though. There wasn’t any breakfast available, but the complimentary coffee was great.
The only real complaint I have is that there was no charging station for my cell phone.
In all, it was a nice stay at a great price.

Leisure Family

6/10

Pleasant

10 Aug 2022

Julia

This town.

Partner

4/10

Poor

08 Aug 2022

Jacklin

My bathroom was dirty, hair in the toilet. I could hear the people next to me, could hear people going in and out of rooms. Some TV remote buttons didn’t work and I saw a roach!!!
No elevators and the stairwell was not clean.
Gave me an icky feeling especially the bathroom.
I hate this type review but thought you should know my experience

Leisure Family

10/10

Exceptional

24 Jul 2022

Britney

Amazing customer service. Great rooms.

Great hotel. The customer service was amazing as always. I needed a disability room for my daughter and they were so patient with my family's needs. I definitely recommend the Regal hotel if you are in Carthage, TX.

Friends_and_family Family

2/10

Poor

18 Jul 2022

Linda

MOLD!!

Leisure Partner

4/10

Poor

13 Jul 2022

Staci

The staff was friendly, and the hotel looked good at first look. Our room was newly remodeled EXCEPT the bathroom, and it was gross. even if they replaced the caulk in the tub/shower and the light fixture it would have been ok. I felt dirty walking in the bathroom and I wasn't stepping into the mildewy shower. The outdoor pool was also pretty gross looking, you couldn't see the bottom of the 3 ft area.

Leisure Family

10/10

Exceptional

29 Jun 2022

Phyllis

Very good

Leisure Family

2/10

Poor

05 Jun 2022

Christina

Do not recommend

When we arrived we were on a 2nd floor room, and we didnt realize there were no elevators‐ no biggie; we adjusted. Got to the room, keys didnt work. Trudged back down to let them know. Worker gave new keys, no apology, and said don't place near cellular phone (we hadn't), and I said okay and left with a smile. Got to the room and set our things out. Found dirty socks in the room and a dirty washcloth in the bathroom. Called down, and he said come back down and ill give new room. Switched rooms. 1st person to use restroom about half hour after getting settled, and toilet wouldnt flush at all. No water was going to the tank or anything. Then we turned on water in the tub, toilet started running, so we flushed. It stopped normally. Later, we heard something and looked in bathroom, it was flooded. Called down, switched rooms again, still no apology at all. The last room was still not great, and there was a dead bug in the bathroom, but we slept and left first thing in the morning. Upon checkout they same guy was working but no one at the desk. He came a couple minutes after I was standing there and I let him know we were checking out. No smile, no \"how was your stay\" or \"have a good day\", or anything. He just took the keycards and turned away. I definitely do not recommend this hotel.

Friends_and_family Family

2/10

Poor

31 May 2022

Derick

Stains on bed and couch. 4ft strip of wallpaper ripped hanging. cars with bullet holes in the parking lot. Disgusting.

Business

10/10

Exceptional

30 May 2022

Delene

Reunion trip

Room was perfect, very spacious, comfortable beds, clean! Definitely will stay here again!!

Friends_and_family Family

2/10

Poor

07 May 2022

Christopher

dissatisfied customer

The stay at the Regal Hotel was terrible the room reeked of odor smells like old dirty urine bed covers were dirty with spots and smell the sofa was so dirty you couldn't sit on it the curtains were torn with large holes this the terrible experience wouldn't advise

Partner

10/10

Exceptional

19 Apr 2022

robert

I like everything about the place & around it..perfect place to stay

Leisure Self

4/10

Poor

08 Apr 2022

susan

No breakfast and no gym

Leisure Family

8/10

Excellent

31 Mar 2022

Stephanie

This hotel was just fine for what we needed. It appears they are doing some upgrades too. Staff were friendly.

Leisure Partner

4/10

Poor

24 Mar 2022

Dennis

Very disappointed!!

Tub was dirty, frame of bathroom mirror was dirty, washcloth was discolored, no box of kleenex in the bathroom and the drain plugs were not in the sink or tub. The tv did not work because a couple of cables were not connected and just laying on the dresser. The chair at the desk literally had holes and long tears in it. The window was nasty, the drape was too short for the window and was partially hanging down. The desk clerk was in the back office sleeping and snoring loudly when we were trying to check out. The only positive was the brand new flooring throughout the hotel

Business

6/10

Pleasant

31 Jan 2022

Ashley K

If considering cost, this hotel did the job. But it was in need of a deep clean, ensure basic amenities like tissues and coffee pot and a few others. No workout equipment or breakfast. They have potential but a ways to go.

Leisure Family_with_children

8/10

Excellent

21 Nov 2021

Julius

They are updated, needs to be fixed around the properties…needs new ice machine, they are disgusting…other than that I enjoyed my stay

Family_with_children

8/10

Excellent

04 Nov 2021

Patricia

Was good

Friends_and_family Family

10/10

Exceptional

22 Oct 2021

chad

Good price guest laundry pool

Business Self

2/10

Poor

20 Sep 2021

lisa

No Elevator

This hotel has two floors with inside stairs. There is no elevator in the hotel. The room was hot. Bed covers were stained. Small bathroom. No plastic bag in closet for dirty closes. Vending machine was broke. Ice machine was broke. I have never stayed in a multiple floor MOTEL with no elevator. The room smelled horrible.

Friends_and_family Family

8/10

Excellent

16 Sep 2021

Tessie

What was supposed to be a few day stay turned into a 3 week stay as we were displaced from Hurricane Ida. Keep in mind this is not a 5-star hotel, and you will not a 5-star hotel experience. However, our stay at The Regal Hotel was extremely pleasant.

Cons: Thin Walls, Spotty Wifi, No Elevator, Not a Lot to Do in Town

Pros: Pet Friendly, On-Site Laundry, Clean Rooms, Clean Pool, Super Accommodating & Friendly Staff, Close to Restaurants/Shopping

I cannot emphasize enough how great the entire staff was at The Regal. They were exceptionally gracious and empathetic in regards to our displacement. We had a small issue where our door would jam, and they sent someone to fix it right away. Housekeeping, despite a language barrier, were always extremely friendly and thorough (and super sweet to our cat). When our stay needed to be extended, the owner was willing to give us a weekly rate to help us out.

The on-site laundry and the clean (albeit tiny) fitness room was a blessing.

This is not the hotel you want for a luxury vacation type of stay, but if you need a roof over your head and a comfy, clean bed, this is the place. The amazing staff alone made our stay so worth it.

Pet

10/10

Exceptional

13 Sep 2021

BRITNEY

Great place

My favorite place to stay when I'm visiting Carthage

Business

10/10

Exceptional

02 Sep 2021

Joshua

Everything was great, and we were able to bring our fur babies with us. We wished that there was the normal complimentary breakfast, but we understand that they didn't have it due to covid. The only reason that I mentioned it, is because we had to evacuate from Hurricane Ida, so it would have made it a lot easier for us. The staff were very friendly & the rooms were clean.

Leisure Family

2/10

Poor

02 Sep 2021

Roman

Very old and dirty rooms. Also smells terrible.

Business Partner

8/10

Excellent

30 Aug 2021

Tommy

Shower could have put out a little more water. Ac in our room wasn’t cold, but cool. An older hotel, will have to use stairs, but nice place to stay if you are looking for a good deal on a decent room.

Leisure Family

6/10

Pleasant

17 Aug 2021

Verified traveler

Room was clean, but air conditioner very noise. They are making changes and cleaning up the place. No breakfast, just coffee and a biscuit. The price may have been just a bit much for what you get. Would stay again, I am sure they will get things fixed soon.

Leisure Family

6/10

Pleasant

30 Jul 2021

Samantha

Figured it would be more up to date! Needs a little work but the guy that worked the desk was super nice & helpful!

Friends_and_family Family

8/10

Excellent

23 Jul 2021

Verified traveler

My stay was good but I had a few cleaning issues.

Leisure Partner

2/10

Poor

19 Jul 2021

Verified traveler

Disgusting- DON’T DO IT

Strong smell, AC didn’t work well, tv didn’t work, something sticky all in the floor, fridge was hot and to top it off looked like a washcloth covered in blood or feces in the Kleenex box holder in the bathroom. Front desk girl was very nice and helpful but the owner needs to do deal with unhappy customers not leave it to her! If you own a disgusting establishment then either fix it or you deal with the unhappy customers. (There was also another family leaving when we were) Just save some frustration and stay across the street at the super 8!

Friends_and_family Family

4/10

Poor

19 Jul 2021

Verified traveler

I’m not one to leave a terrible review unless I had a really bad experience. First of all, the young lady at the front desk was amazing, totally nothing to do with her. She was so friendly and kind and kept good conversations with us throughout the whole check in process. The bad was the room had a smell, and then inside the bathroom were several roaches of all sizes. We left immediately and got our money back.

Friends_and_family Family

2/10

Poor

19 Jul 2021

Verified traveler

Cockroaches. Checked out right after checking in.

Leisure Pet

4/10

Poor

05 Jul 2021

Verified traveler

The overpowering air freshener was not pleasant. It makes me wonder what they're hiding. The bathroom was not clean. Hair on the floor. The tub was rusty and dirty. More water came out of the spout than the shower when the shower was activated. There was an automatic coffee pot in the lobby. Poorly stocked.

Leisure Family

6/10

Pleasant

25 Jun 2021

Verified traveler

Nice employees, it’s the motel that was lacking

The employee who checked us in was wonderful. Very nice and helpful. The motel itself needs some work.

2/10

Poor

25 Jun 2021

Verified traveler

The place was nasty the tubs were black like mold everywhere

Leisure Self

4/10

Poor

20 Jun 2021

Verified traveler

Location was good for what we were doing Checkin/out easy.
Obvious the place needs some updating with rust around metal door moldings and the tub. Carpet desperately needs steam cleaning or more like replacement!
Bathroom had not been swept prior to our visit with dirt and debris in corners.
Shower curtain was old and would not stay closed causing water to go out of shower.
Barely some soap and shampoo.
Room was overly done on air scent, but you could still dmell mustiness coming through.
Only reason we did not go somewhere else was because we were only in the room to sleep and shower-so were not in the room very long.
We will make another choice when visiting Carthage again.

Leisure Partner

2/10

Poor

15 Jun 2021

Becky

A TOTAL DUMP!!!! Don’t stay here!!

We were very unhappy with the regal hotel. There was a bad odor that was even stronger in the room. The bedside lamp did not have a bulb in it and the chair at the desk was ripped open. The blackout curtains were rotted and had rips. The carpet needed to be replaced. There was only a pad on the sofa bed and it had hair on it. We chose this place because it was supposed to have free breakfast, but even though it was still on their site there was no breakfast. The clerk laughed when asked why they advertised something they didn’t have.

Friends_and_family Family

6/10

Pleasant

06 Jun 2021

Verified traveler

Nothing to writer hime about.

Though the bed was comfortable i question whether the pillows had bed changed, as on had blood on the corner. The general condition of the hotel was run down and the amenities were sparse.

Business

4/10

Poor

02 Jun 2021

James

The toilet was broken. Other than that is was pretty good.

Self