Hotel Metropolitan

10/10

Exceptional

22 Apr 2026

Sandi

The staff were always very helpful. They were able to have our large luggage transferred to the airport 4 days ahead of our departure so we didn’t have to take it all with us to Kyoto.
Our room was quiet, clean and spacious with a beautiful view of Tokyo. All the toiletries were a bonus too!

10/10

Exceptional

20 Apr 2026

Leona

Great location in ikebukuro.
The staff is wonderful
They helped us get a bus arrangement to go to haneda on our departure.
We checked out but were able to store our bags until we headed to the airport

Partner

8/10

Excellent

20 Apr 2026

Melanie

It was a good stay. Not great but not terrible. The staff were friendly. The room was average... the bathroom had a smell to it, like sewage kind of. Not terrible enough to do anything about it. But it just felt dated and needing work. This was our last stay on our 9 day vacation. We stayed at 3 other hotels around the country and this was our least favourite.
The location was amazing though. Walkable. Right across the street from the train station.
The breakfast was great.
An overall good experience but I'd likely not rebook.

Family_with_children

8/10

Excellent

19 Apr 2026

Zhining

Offering breakfast and meals all day with very pricey food! It has not that convenient to reach. It took us 3 hours from airport to there using the airport shuttle. So we found a different hotel that can reach the airport use subway directly!

10/10

Exceptional

19 Apr 2026

Jegan

Great location. Flight was canceled and had to stay an extra night; staff was very accommodating. Were able to book at same price we did 5 months prior when we booked our entire trip.

Limousine service to airport is very reliable.

Partner

10/10

Exceptional

17 Apr 2026

Josephine

Nice and clean hotel great location near station and shopping area. All the staff are very experienced and very attentive and provided excellent friendly service. Definitely will come back and stay in this hotel.

8/10

Excellent

16 Apr 2026

Fanny

Good

Friends_and_family Family

10/10

Exceptional

15 Apr 2026

Terry

Good overall

10/10

Exceptional

13 Apr 2026

Claire

A comfortable stay. Body care products smelled amazing.

10/10

Exceptional

09 Apr 2026

Amal

Clean room nicely decorated

Friends

8/10

Excellent

09 Apr 2026

Wong

Breakfast was good, just always crowded during breakfast hours, sometimes you need to wait for refill. only 2 choices of fresh fruit though. Toilet/bathroom a bit small, ventilation not too good too.

Family

10/10

Exceptional

08 Apr 2026

Warapa

The location is closed to Ikebukuro sta. Hotel staff are so helpful and excellent communication skill. The room is clean and comes up with essential amenities.

Partner

10/10

Exceptional

08 Apr 2026

Marisa

Great hotel. Surrounding area outside is questionable at night.

Friends

10/10

Exceptional

06 Apr 2026

Grace

We stayed for one night and it was an amazing experience. We got the city view of Tokyo love love love !

Partner

10/10

Exceptional

05 Apr 2026

Tiffany

Staff are very friendly and accommodating. Great location and rooms are very clean everyday

Partner

10/10

Exceptional

05 Apr 2026

Andrew

Great location, checkin was a breeze, wish we had a longer stay!!!

Partner

8/10

Excellent

04 Apr 2026

CALEB

This hotel is very convenient, with easy access to transportation and several large shopping malls nearby. The pricing is much more reasonable than staying in areas like Ginza. While you may need to travel 20–30 minutes to reach some of Tokyo’s main attractions, it's a fair trade-off for the value. Although the property isn't brand new, it is well-maintained for the price. For breakfast, I found the nearby 7-Eleven, Family Mart, and Lawson to be perfectly sufficient and convenient.

Partner

8/10

Excellent

04 Apr 2026

T

The room is clean. Water and other items are stocked up on a daily basis

Partner

10/10

Exceptional

04 Apr 2026

Jeffrey

The room was clean and the staff was very helpful. I was able to check in earlier than usual as I wasn't going to be there during usual check in hours. The staff was able to secure my luggage and brought it to my room. They have perfom high quality service and made checking in easy.

Self

8/10

Excellent

02 Apr 2026

James

Nice hotel, close to transit. Not a huge room, but very clean. Room large enough to have 2 suitcases opened at the same time for packing. Check hotel bar hours to make sure they are open before visiting, we tried to visit both and both were closed or had called last call for 9pm.

Partner

10/10

Exceptional

02 Apr 2026

Eke

Clean & comfortable

Friends_and_family Family

10/10

Exceptional

01 Apr 2026

Martha

Buffet very good, very nice Hotel

Partner

10/10

Exceptional

31 Mar 2026

Jessie

Our go-to hotel in Tokyo. Large spacious rooms with friendly staff. Efficient check-in. Amazing breakfast buffet.

Friends

8/10

Excellent

29 Mar 2026

Fernando

Bien ubicado , práctico , limpio , habitaciones pequeñas y no incluía el desayuno

Partner

10/10

Exceptional

29 Mar 2026

Eugene

The room is amazing clean every day. The staff take pains to make your stay comfortable, enjoyable, and a wonderful experience. They are always on hand to help, assist, and provide tourist advice. I've always stayed here whenever I visit Tokyo and will continue to do so.

Self

10/10

Exceptional

29 Mar 2026

Claudia

I would definitely stay at The Metropolitan Hotel Ikebukuro in a heartbeat! The safety, location, amenities, service, food, nearby shopping centers, and attention to detail we received during our weeks stay was simply fantastic! The staff was just so warm and welcoming that it was hard to look for another hotel when we decided to extend our trip for an additional day, we gladly booked our extra day with them, even though there were clearly other hotels much cheaper. My teen daughter and I called this our little home away from home!✨

Friends_and_family Family

2/10

Poor

28 Mar 2026

Rajinder

The hotel is very old and bathrooms are very dated. Amenities, there is no gym on site rather run by a third party and pay an additional fee to use. I was expecting a 4 star hotel however I would say less than 3 star.

2/10

Poor

27 Mar 2026

Kulvinder

Dated hotel, maybe a 3 star at best. Mold in bathrooms, not very clean. Needs a major update. Did not enjoy our stay, would not book again.

10/10

Exceptional

27 Mar 2026

Eileen

Super clean room, all staff is very attentive. Great amenities.

10/10

Exceptional

26 Mar 2026

Kiana

My da

10/10

Exceptional

25 Mar 2026

Andrea

The room was clean and the process from check in to check out was easy. Some of the furniture def needs updating but I hardly used my room as I was out and about daily. This is a great location for the train station about a 5 min walk and has a lot of nearby convenience stores and restaurants. Everything is walking distance including popular stores and and malls

10/10

Exceptional

25 Mar 2026

Edward

Very close to Ikebukuro station and most shoping centres. Rooms are clean and tidy. Courteous and friendly staff. WiFi was good.

10/10

Exceptional

24 Mar 2026

Jill A

Great location. Friendly staff. Clean.

10/10

Exceptional

23 Mar 2026

Pamela

Awesome staff. Great room.

Family

10/10

Exceptional

22 Mar 2026

Yiwei

Great staff
Attentive and caring
Has luggage forwarding and direct limousine to both Haneda and Narita airports

Clean room with lots of toiletries
Great location
Onsite laundry is a bonus

10/10

Exceptional

20 Mar 2026

Jeffrey

I’ve stayed here many times. This time I chose one of the cheapest room as I was staying as a twin. The room was beyond my expectations and great value. The room had a modern uplift, felt fresh and is a great hub to explore the rest of Tokyo with insanely quick access to the JR station via the “secret” metropolitan gate. You’ll be on your train and skip all the chaos within 3 mins of leaving the hotel. It’s such a reliable hotel and a great location.

I’ll be back again for the 4th time for sure!

Family

10/10

Exceptional

19 Mar 2026

Toshiko Matsumoto

No issues with Wi-Fi.
Staff are very friendly and supportive.
Love the location.

Self

10/10

Exceptional

18 Mar 2026

Valarie

Beautiful, clean, well kept, with a great assortment of dining. Excellent service from all staff. They are very attentive and you wont be waiting in the lobby for help, they'll ask what you need right away. There is a lovely tea lounge area on the second floor that I really enjoyed as well.
There is also a convenient store, excellent breakfast & dinner buffet, laundry room, gym with a pool, and many other amenities.
I felt very safe, especially with the police station directly next door. I think thats a plus.
711 is a 3 minute walk away, train station is maybe 5. Within a 5 minute walk is also many restaurants, shops, an arcade, and a mcdonalds. The wifi was fast in my room, and I really liked having a humidifier as well. They will even restock the water bottles in your rooms fridge & bathroom amenities daily.
I also really loved the pajamas they provide and will be purchasing some to take home with me.
Room service was great too! There are so many good things about this place. Highly reccomend

Pet

6/10

Pleasant

17 Mar 2026

Robert

At Breakfast and Dinner times the buffet area could be very busy - sometimes long queues for food
Clearing of dirty tables can be slow
Rooms are quite small
No drinking of tea / coffee etc allowed in communal areas - drinks purchased in dinner room have to be consumed there
Conceige staff very helpful
Laundry machines (for guests to use) were very good and easy to use

Friends

10/10

Exceptional

13 Mar 2026

Pang Mui

Clean room, convenient location near station and airport limousine bus to airport

Self

10/10

Exceptional

11 Mar 2026

Toshiko Matsumoto

Wonderful stay as always. Staff is so helpful.

Self

10/10

Exceptional

09 Mar 2026

Paul Gutierrez

This is the perfect location to explore Tokyo. Ikebukuro station is just a couple of blocks itself. Restaurant and other ammenities are great.

10/10

Exceptional

07 Mar 2026

Patsy

Beautiful facility, large breakfast assortment & extremely kind staff. Overall a wonderful place to stay.

8/10

Excellent

07 Mar 2026

Phoebe

I really like staying at this hotel. I have pretty simple criteria: great staff, cleanliness, good water pressure. The staff is wonderful and the water pressure is great. The room was clean but the lobby areas seemed a little dusty, very noticeable in the elevator banks. The room furniture and carpeting in the halls, while clean, are very old and a little shabby and create a feeling it could be cleaner… Having said that, I wouldn’t hesitate to recommend this hotel. Also, it is super convenient to trains and subways. I will stay here again.

Friends_and_family Family

10/10

Exceptional

05 Mar 2026

Benjamin Howard

2 minutes away from Ikebukuro station, plenty of restaurants in and near the hotel and fantastic service

Self

8/10

Excellent

05 Mar 2026

Kenneth

Internet access was good . Large high-end shopping center across the street , train station very close. ikebus, a small Visitor-friendlyBus line which is very inexpensive, has 2 routes in the local vicinity and is fun and easy. Taxis are easily to obtain. Hotel personnel are very friendly and helpful.

Partner

10/10

Exceptional

04 Mar 2026

Garry

The hotel was excellent, our room was met our requirement for a 2 week stay. Good and varied choice for breakfast. Local amenities were only a few minutes walk away along with the station for travel around Tokyo

Partner

2/10

Poor

03 Mar 2026

Darick

I stayed at your property from Feb 19 - 21st in room 1609 and Feb 26 - Mar 1st in room 1822. Both bookings were for a superior queen. Room 1609 was very spacious and we received daily water without having to ask. Room 1822 was very small and we didn't get any bottled water until the last day because we left a note. When I went down to the front desk to check on my room size they assured me that both rooms were the same size. They even showed me their folder with the room type details by room. Clearly the information is incorrect and they need to physically inspect and measure the room. We were very disappointed with the cramped space of room 1822.

Family

10/10

Exceptional

03 Mar 2026

Michelle

Very convenient place to stay. Near rail station that can take you to everywhere. Staff is excellent and you can catch the bus back to Haneda at hotel. I’ll be back!

Friends_and_family Friends

8/10

Excellent

28 Feb 2026

Orlando

Room was clean, staff was polite but cleaning crew seemed understaffed and took a long time to clean.

Self

10/10

Exceptional

27 Feb 2026

Amy

This was such a wonderful stay and the location is incredibly convenient. Every staff I've encountered has been nothing short of amazing. We could not have asked for a better hotel.

10/10

Exceptional

27 Feb 2026

Jocelyne

I had a wonderful stay at Hotel Metropolitan Tokyo Ikebukuro (ホテルメトロポリタン) and would absolutely return.
The location is fantastic — tucked slightly away from the busiest streets of Ikebukuro, yet incredibly convenient. It feels safe and secure, especially being right next to a police station, and just a short walk to the subway. There are multiple convenience stores right around the corner, including 7‑Eleven, Lawson, and FamilyMart, which made grabbing snacks or essentials effortless. Despite being so centrally located, the hotel itself was peaceful and quiet — something I truly appreciated after long days out exploring.
My room on the 7th floor was recently renovated, clean, and very cozy. I loved the thoughtful touches, such as complimentary bottled water in the fridge and a humidifier in the room — small details that made a big difference in comfort.
What truly made this stay exceptional, however, was the staff. They deserve a 10/10 rating. Every team member I encountered was incredibly thoughtful, courteous, and genuinely warm. They assisted with my luggage, greeted me kindly each time, and always seemed one step ahead in anticipating guests’ needs. Their hospitality elevated the entire experience.
I highly recommend this hotel to anyone staying in Tokyo and will definitely be returning on my next trip.

Family_with_children

10/10

Exceptional

24 Feb 2026

Choo

Staff is fantastic. They go all out to make your stay comfortable.

Room is small but works. Bed and pillows are comfortable. Love the refrigerator and safe and kettle with green tea. Housekeeping is excellent and provides you with two bottles of water daily.

Great location. The airport bus and IKEBUS stops right in front. Close to Ikebukuro station and restaurant and stores.

Close to 711. I bought a lot of food there. Hotel has a microwave you can use near the lobby.

The laundry service is excellent. Same day return if you submit by 9 am. Laundromat is also excellent. For 500 yen or more, you get your clothes washed and dried (everything in one machine which also dispenses detergent) - typical high tech and convenient Japan. 😂

10/10

Exceptional

23 Feb 2026

Daniel

Great location and great service from the staff. Great food also and will definitely recommend this place.

10/10

Exceptional

22 Feb 2026

Choo

I stayed here twice in Feb 2026. The first time for 6 nights and the second time for 2 nights. The room was quite small but the bed and pillows were comfortable. There’s a safe and fridge and the hotel provides a lot of amenities in the bathroom - shampoo, conditioner, toothbrushes with toothpaste, razors with shaving cream, hair brushes, cotton buds etc. Housekeeping was excellent but they always left me notes informing me that they wouldn’t throw out trash that wasn’t in the garbage bins, or they won’t empty a kettle with water in it etc. It got to be a bit annoying. On my first stay, housekeeping left me 2 bottles of drinking water everyday but on my second stay, only one bottle a day. Tap water is perfectly safe to drink though. I used the hotel laundry service once and they were excellent. If they pick up before 9 am they return your washed laundry by 6 pm. I used their laundromat once too. They are pretty cool. For 500 yen or more (depending on load size), the machine washes and dries for you and detergent is dispensed automatically. All in one machine! Typical high tech Japan. I had buffet breakfast at Cross Dine 4 times. It has a nice spread but they don’t change the menu much so it gets tiring. 711 is only a block down and that’s where I bought most of my food. They have an excellent selection, prices are reasonable and they have new meals often. The hotel provides a microwave near the lobby so it’s convenient to microwave food from 711.

10/10

Exceptional

20 Feb 2026

Geok Chye

Clean room and good amenities

Partner

10/10

Exceptional

19 Feb 2026

Peter

clean room, helpful staff, great location near the station

Self

10/10

Exceptional

19 Feb 2026

Brian

Staff best in the world

10/10

Exceptional

17 Feb 2026

Kenneth

Excellent room and view in the executive suite

10/10

Exceptional

17 Feb 2026

BRENDA

Convenient to public transportation, department stores, cafes

10/10

Exceptional

15 Feb 2026

Chiyako

anything usually , make me Happy Location is perfect. near shopping center and get foods easy . You can get to Airport limousine They can check weigh yourself bag and also keep your travel bag. mostly fantastic is stuff`s Service .

8/10

Excellent

13 Feb 2026

ROY

Rooms were clean and spacious. We booked 5 rooms and they were great at putting us all together on the same floor.

The location was GREAT! Less than a 5 minute walk to Ikebukuro station. So when you are tired at the end of the day it was easy to get back to the hotel.

The station has 3 big stores and tons of very good restaurants. A UNIQLO, Muji, Daiso and Don Quijote an easy walk from the hotel. Also, 7-11, Family Mart and Lawsons within a block.

Great restaurants within a 5-to-10-minute walk.

So clean, GREAT SERVICE, restuarants, stores and so close to the train station.

Leisure Family

10/10

Exceptional

13 Feb 2026

Chantelle

Nice location, friendly staff, very helpful

10/10

Exceptional

13 Feb 2026

Junko

The room was so clean. Very friendly and professional staff.

Leisure Family

10/10

Exceptional

11 Feb 2026

Ada Lai Sheung

Nice hotel

10/10

Exceptional

10 Feb 2026

Chantelle

Staff is nice, friendly & professional, speak good English, very helpful

Leisure Family

8/10

Excellent

09 Feb 2026

KA YIN LEE

Good environment and locations

Leisure Family

10/10

Exceptional

08 Feb 2026

Cindy

Stayed at this hotel for over 10 times
- super convenient (close to subway)
- safe (requires key card on elevator to get to your floor)
- friendly staffs
- lots of restaurants and cafe near the hotel

Business Family

10/10

Exceptional

05 Feb 2026

Sin Kie

Clean room, friendly and helpful staff.

Partner

10/10

Exceptional

03 Feb 2026

Leslie

Amazing staff, kind and helpful. Rooms are kept clean and amenities refreshed often

Leisure Friends

10/10

Exceptional

03 Feb 2026

Hollis

Spotless and Staff is friendly as always.

10/10

Exceptional

01 Feb 2026

Craig

The hotel is near the south west exit of Ikebukuro station. The rooms were clean and comfortable with the only glitch is that the thermostat in the room is only in Japanese, so use Google translate to set it. The staff is friendly and helpful. My second stay here.

10/10

Exceptional

29 Jan 2026

Sai

Room is super clean and well maintained, staff are incredibly polite and helpful. I highly recommend purchasing the breakfast buffet; they have a wide variety and its still worth it if you are vegan or vegetarian.

Leisure Partner

10/10

Exceptional

27 Jan 2026

Danny

Service was outstanding and location can’t be beat.
Loved everything about our stay!

Leisure Partner

10/10

Exceptional

25 Jan 2026

Ernest

Great place to stay!

10/10

Exceptional

23 Jan 2026

Yi

Best location， clean room， good service

10/10

Exceptional

21 Jan 2026

Nikolaos

Everything was great

Leisure Partner

10/10

Exceptional

17 Jan 2026

Wilson

Clean and friendly staff

Leisure Family

10/10

Exceptional

16 Jan 2026

Anthony

We have stayed at this property during our last trip to Japan. Convenient to shopping and local transportation. We love their warm hospitality and breakfast buffet.

Business_and_leisure Partner

8/10

Excellent

15 Jan 2026

Yi

Best location， patient staff very helpful

10/10

Exceptional

15 Jan 2026

Kar Mun

Excellent location and friendly staffs

6/10

Pleasant

14 Jan 2026

Germana

The room was small & outdated.

Leisure Family

10/10

Exceptional

13 Jan 2026

SIR BERNARD-MARIE MENDES

This was my first time ever staying at a 4-star hotel in Tokyo, whereas it’s been in my experience as a solo traveler moreover to resort to places where a public onsen is offered on-site and perhaps a gym too, for the amenities.

The Metropolitan Hotel Ikeburo was quite a phenomenal hotel for the standardized room size unexpectedly. The room chamber upon entry was greatly spacious with a Japanese double-sized bed with lots of pillows, a built in sitting bank lining the window with overhead lighting and pillows, plus a very heavy round marble coffee table next to it. An oversized TV screen was situated directly over the built in desk with drawers for a coffee maker and mini-fridge to either side.

The architectural interior design was aesthetically a French-inspired curvilinear wood and canopy woodworking throughout the room’s layout. Replete in deep teals, greys, and lighter greyed wood features. The bathroom was medium sized, larger than many smaller hotel units designed for single occupancy. With a clothes closet next to the bedside.

Pros: ‘Great’ for one person.
Cons: Not enough space for luggage, especially between two travelers occupying the same room.

Hotel amenities such as a full sized gym was highly exceptional for athletes of all ages. However, the pool too small for most any visitor there at the hotel, only being a 25-meter two lanes 4-5 foot deep swimming run. Not very amenable with the number of individuals allowed at any given moment on the spot. No Onsen

Business_and_leisure Self

10/10

Exceptional

12 Jan 2026

Maryann

Very clean room. Enjoyed view of the city. Staff was very pleasant and helpful

Leisure Family

10/10

Exceptional

12 Jan 2026

Ernest

Stayed here every single Tokyo visit. Amazing location and staff.

10/10

Exceptional

11 Jan 2026

Monique

The staff were incredibly polite, the room was spotless.

Leisure Partner

6/10

Pleasant

07 Jan 2026

Alvy

Staff courteousness

Partner

10/10

Exceptional

03 Jan 2026

Vivian

Service was great, the hotel was very close to the train station and convenience stores. They had all the amenities and more that you could need. They also have a direct bus to and from the airport.

Leisure

10/10

Exceptional

01 Jan 2026

Craig

The service is top notch. Excellent

Leisure Partner

10/10

Exceptional

31 Dec 2025

Mona

Cleaned daily, replenished coffee and tea. Breakfast buffet great!

Leisure Family

10/10

Exceptional

30 Dec 2025

Martin

Service in lobby and front desk was excellent, polite, fast and helpful. Bed was very comfortable and room was clean

Leisure Partner

10/10

Exceptional

29 Dec 2025

John Carl

We did not have breakfast but it smelled great!

Leisure Partner

10/10

Exceptional

29 Dec 2025

Jamie

Excellent location. Close to shopping, transportation, and eating options. Attentive staff.

Leisure Friends

8/10

Excellent

27 Dec 2025

Joanne

The room was great. Amazing view. Comfortable by Tokyo standards.

Leisure Partner

8/10

Excellent

23 Dec 2025

KENICHI

The staff were courteous, but room maintenance was not as good as expected since there was a crack in the sink.

10/10

Exceptional

18 Dec 2025

Verified traveler

I have been staying at the Hotel Metropolitan for over 30 years and it always shines! Everyone is very friendly, the rooms and common areas kept very clean. I did have one issue on this visit as there was an occasional odor in my hallway and room as if the sewer had backed up. I was on the 7th floor. I hope this was temporary and fixable as it was quite unpleasant at times. Thank you.

Business Self

8/10

Excellent

18 Dec 2025

Susan

The room was clean and the selection of amenities was great (razor with shaving cream, towel), etc.. Also the safety feature of needing to swipe your room key in the elevator was much appreciated. The bountiful breakfast buffet and the very courteous staff at Cross-dine was wonderful. The lobby's beautifully decorated Christmas tree made for an impressive first impression. And finally, the location near to Yoshinoya, Family Mart, Lumine, Ike Bus & the train station was beyond convenient. Thank you Hotel Metropolitan for a memorable stay.

Partner

10/10

Exceptional

17 Dec 2025

Ka Yee Mary

clean room
convenient location

Self

8/10

Excellent

17 Dec 2025

Terrie

Staff and location.