Name: Towneplace Suites By Marriott Hopkinsville
Address: Richard Mills Drive, 220, Hopkinsville, 42240, US

10/10

Exceptional

30 Jun 2026

Jeri

Very nice

Self

6/10

Pleasant

22 Jun 2026

Aaron

Dingy old and dirty looking rooms

10/10

Exceptional

23 May 2026

Jhonan

Exelente

Family_with_children

10/10

Exceptional

06 Apr 2026

Christie

Clean and staff was friendly

Family_with_children

4/10

Poor

18 Mar 2026

Angelika

Our room was full of ants! We left a bag of chips on the night stand before bed and when we woke up it was swimming in ants. The glasses in the suite were also very very dirty and the refrigerator was also very dirty. The gym was also not the cleanest; heavy dirt and dust on the equipment. I was very disappointed as I was Under the impression that Marriott hotels are higher end. I will not stay here again.

Friends_and_family Family

8/10

Excellent

25 Feb 2026

Lori

Check-in was easy, staff friendly & helpful. The room - kitchen, bed, bathroom - was very good. Cleaning could be better ( shower glass, carpet edges & side of couch). Biggest issue was the freeway noise. Even with the exhaust fan on high, sound machine & noise cancelling ear buds, engine braking & other truck noise was heard throughout the night. Some sound proofing on the windows would be beneficial.

Partner

8/10

Excellent

15 Jan 2026

Brandee

Staff was great

Business

10/10

Exceptional

26 Dec 2025

Teri

The staff was excellent and very helpful. The room was clean and well set up. The breakfast was one of the best hotel breakfasts we have had. We enjoyed our stay.

10/10

Exceptional

26 Nov 2025

Joshua

Clean, great staff, best in the area

8/10

Excellent

15 Nov 2025

Leah

Breakfast was great

Business

10/10

Exceptional

29 Oct 2025

Deyonna

Room spotless, great hospitality, and free breakfast!

Friends_and_family Family

6/10

Pleasant

03 Sep 2025

Moneisha

Nice room

Business_and_leisure Self

6/10

Pleasant

31 Aug 2025

Ingrid

The hospitality was wonderful from the front desk staff. However the property could use updating. Otherwise the accommodation fit what we needed.

Friends_and_family Family

4/10

Poor

19 Aug 2025

Dwight

Hotel smelled and was dirty

Business

8/10

Excellent

11 Aug 2025

yoshikazu

Nice but not perfect

I am a BONVoY member, but forgot it.
I wish receptionist should check it.
The towel hanger in the bathroom was broken and looked like it was about to fall off.
The shower room door was half open, so the floor got flooded.

Business

10/10

Exceptional

18 Jul 2025

Ebony

Mumford reunion

This place is amazing great hospitality and excellent breakfast.

10/10

Exceptional

16 Jul 2025

John

Nice people

10/10

Exceptional

30 Jun 2025

Julia

Excellent place! Service is fantastic and the staff couldn't be better. I had several problems during that time and they were more then accommodating, over the top helpful! I recommend this place to everyone.

Partner

10/10

Exceptional

25 May 2025

AlyceMay

Great place. Wonderful treadmills. Near sone good restaurants.

Leisure Family

4/10

Poor

22 Mar 2025

Shannan

Not the best!

10/10

Exceptional

12 Mar 2025

Candice

.

Leisure Family

10/10

Exceptional

13 Oct 2024

Warna

Nice place to stay.

4/10

Poor

07 Aug 2024

Stacy

There was an ant infestation in my room. When I notified the staff, they told me I wasn’t supposed to have food in the room. I woke up everyday with bug bites on my hands and arms and began to think they were bed bug bites. I stayed here for 2 weeks and was paranoid and itchy the whole time. The manager complained and bad mouthed my sister while she was on hold trying to get the ant problem resolved. She overheard every rude word Gwen said about her. After being transferred to a different manager there was still no refund given. The room was not terrible, but it was obvious that they are not thoroughly cleaned. There was food under the bed, couch and radiator that was not mine and I’m guessing is the reason the ant problem was so bad. This hotel would have gotten only one star from me but their pearl waffles from the complimentary breakfast was the redeeming factor.

Business_and_leisure Self

8/10

Excellent

31 May 2024

Bryan

I've stayed here several times and it's always been clean and nice. However this time I must've gotten the last available room. It had several issues from flooring peeling up, AC unit leaking water causing wet, stinky carpet. Drywall repairs were unfinished. The room was clean but things weren't quite up to par for my expectations. Room should've been discounted. Staff was friendly and helpful. Bed was comfortable. Breakfast options were good.

Business Self

10/10

Exceptional

21 May 2024

Jessica

.

10/10

Exceptional

08 May 2024

Verified traveler

Small elevators

They give me a handicap room and I didn’t purchase handicap.. The Lawn Service of theirs blown mulch on vehicles, they didn’t take time to remove the blown items from the parked vehicles that were over staying at TownsPlace Hopskinville KY

Business

10/10

Exceptional

28 Mar 2024

Felicia

We enjoyed our overnight stay and will return on our next trip.

8/10

Excellent

11 Jan 2024

Anton

If Road Noise Bothers You…

The road noise on the back of the building is quite noticeable. I will always request a room on the front side

Partner

10/10

Exceptional

25 Dec 2023

Angela

Best Hotel in Hopkinsville

We stay there every Christmas. We love it! Customer service is over the top! The staff always makes you feel welcome. The rooms are always clean and love the spacious bathrooms with walk in showers. This is our hotel and would not stay anywhere else while in Hopkinsville.

Friends_and_family Family

6/10

Pleasant

09 Oct 2023

Burnell

Nice

Leisure Family

10/10

Exceptional

31 May 2023

albert

Everyone was super helpful and polite! Food was good! Pool was very clean as was the lobby! We will definitely be back

Leisure Family

6/10

Pleasant

17 Mar 2023

Rhonda

Road noise is a little load on 1 side of property so make sure your room is farthest away from highway.
They charged us 16.00 when we used our account on netflix. They said it was a internet fee. Nobody advised of this of this charge. Not a big deal but annoying. The TV did not work upon our arrival. Breakfast just makes bare minimum. If you want to use pool you have to go to property next door. Just an average room stay. I expected a little more from a Marriott property to be honest.

10/10

Exceptional

26 Dec 2022

Angela

Great Place to Stay!

GREAT CUSTOMER SERVICE!!! I love the lady that checked us in. Wish I knew her name but she went above and beyond to help us get checked in. We had issues with our reservations, she was awesome. I love staying at the hotel. It’s always clean and the people at the front desks are always so nice. I recommend this hotel to everyone that’s visit’s Hopkinsville!

Partner

10/10

Exceptional

03 Oct 2022

Brooke

Very nice room, beds were comfotrable!

Leisure Family

6/10

Pleasant

30 Sep 2022

Soyica

Due to system issues it was not a good stay. No key to get in and out. The lady at the desk was working by herself and doing her best.

Leisure Self

8/10

Excellent

03 May 2022

Reginald

Great Stay

Great stay always use town suites

Partner

4/10

Poor

24 Apr 2022

Madeline

Staff was friendly and helpful. The rooms were not in good condition, room door wouldn’t close all the way and we ended up getting a new room. The new room’s shower leaked due to not having a door. Water temperature would drop or spike randomly. We have stayed at better Marriotts

Leisure Partner

10/10

Exceptional

01 Oct 2021

Sarah

The hotel was extremely clean (which is most important to me). Our bed was so comfortable! The staff were very friendly. There was a cool outside fire pit that I thought was a nice touch! I didn’t realize it was a pet friendly hotel so that’s just an FYI.

Leisure Partner

10/10

Exceptional

25 Aug 2021

Rochelle

swimming pool not operable

Leisure Family_with_children

2/10

Poor

14 Aug 2021

Zac

Charged extra fees without explanation or consent

Friends_and_family Family

6/10

Pleasant

12 Aug 2021

Linda

Disappointed with bathroom.

Ok except the jets in tub we’re absolutely filthy. We did not get a shower there the entire time we were there. Otherwise, rested good at night.

Friends_and_family Family

10/10

Exceptional

31 Jul 2021

Verified traveler

Great place to stay!

Leisure Self

10/10

Exceptional

13 Jul 2021

Verified traveler

Very clean

Leisure Partner

2/10

Poor

03 Jul 2021

Verified traveler

The pillows were dirty and there was blood on the sheets! Unacceptable!

Leisure Family_with_children

10/10

Exceptional

02 Jul 2021

Verified traveler

Clean property, beautiful area. Front desk was kind of rude, but that did not ruin our stay. We would stay again if in the area.

Leisure Partner

6/10

Pleasant

27 Jun 2021

Verified traveler

Pool is shut down due to covid and AC in room was barely cooling room. Other than that…. A nice place and very nice work staff

Business_and_leisure Family

8/10

Excellent

21 Jun 2021

Verified traveler

The property was nice and clean. Just a little sad the pool was closed.

Leisure Partner

10/10

Exceptional

14 Jun 2021

Verified traveler

Absolutely delightful. A bit more than I wanted to pay but we ended up here because the hotel we originally book was terrible. You get what you pay for and this was worth it.

Leisure Partner

10/10

Exceptional

12 Jun 2021

Verified traveler

Very clean and comfortable. Staff was very friendly and accommodating.

Friends_and_family Family

10/10

Exceptional

01 Jun 2021

Verified traveler

The room was wonderful- spacious and clean with a nice kitchenette.

Leisure Family

10/10

Exceptional

25 May 2021

Elizabeth

Awesome over night stay

Had a wonderful stay and definitely received more than expected.

Friends_and_family Family

10/10

Exceptional

23 May 2021

Verified traveler

Good staff good room good stay

Leisure Self

10/10

Exceptional

26 Apr 2021

Verified traveler

This is a very nice place! Our suite had a working kitchen in it including a dishwasher. The bathroom was amazing! I'll always look for a Towneplace suites every time we travel. Loved it!

Leisure Family

10/10

Exceptional

22 Apr 2021

Giselle

We loved the room, kitchen and space. Will definitely stay again at Towne Suites.

Partner

8/10

Excellent

29 Mar 2021

Verified traveler

This is a very nice property. We will plan on staying here again when in the area.

Business Self

10/10

Exceptional

08 Mar 2021

Verified traveler

Nice hotel...Room was very clean with a nice size kitchen space...Beds comfy...Will stay here again...Loved it

Friends_and_family Family

10/10

Exceptional

23 Feb 2021

Verified traveler

Great experience overall. I would recommend anyone who will be traveling by Hopkinsville to stop here to rest.

Friends_and_family Friends

6/10

Pleasant

21 Jan 2021

Colleen

Don’t stay with these 3 hotels

This property is owned and managed by the people who own comfort in and suites Hopkinsville and Hampton in and suites . After I stayed for two days at town suites marriot I moved to Hampton inn and suites Hopkinsville by fro day I have a staff infection by Saturday my leg was infected doc said it was likely to come from dirty bed sheets so if I got a staff infection how clean are all three of these hotels and are they really keeping their rooms sanitary enough to protect guests from Covid ! Likely not you can read my other review for the Hampton inn it’s bad! Some one came into my room pulled out my dirty laundry and stole 5600$ from me I have not even heard back whether they have done a room audit or not to get my cash back to me . Plus there is a huge mold issue below you will see The pictures and the samples I’m sending to a lab because I’m already suffering from toxic black mold exposure and want to find out if there mold is toxic as well I will hand these samples over to the local health department as well. Very disappointed basically the main manager laughed at me of my missing cash and my underwear found on the floor , How embarrassing!!!!!! See pics below

Friends_and_family Family

2/10

Poor

27 Dec 2020

Verified traveler

Hotel for truckers

Check in was great. Jeff at front desk was amazing and helpful.
Room itself was not very clean-spider webs on the lights.
Bath tub was clogged-disgusting.
Beds were comfortable. Trucks parked in parking lot. Guys sitting in front of hotel chatting and cursing while me and my young children were waiting there.
It was not a good experience for us. Will not book again.

Friends_and_family Family

10/10

Exceptional

25 Dec 2020

Angela

Great Stay!

The hotel was wonderful. The room was nice and clean. The front desk employees were so nice and pleasant to talk with. I will definitely stay there again.

Partner

10/10

Exceptional

30 Nov 2020

Adam

Very impressed

I was supremely impressed with every member of staff I encountered. The property is clearly taking all the proper precautions regarding COVID, and the property looks brand new.

You have a team there, from front desk to housekeeping that are all doing a stellar job. Keep up the great work!

Friends_and_family Family

8/10

Excellent

30 Nov 2020

Verified traveler

It was a nice place and I enjoyed myself. The receptionist could have done a better job with being present at the desk but I still enjoyed my stay.

Partner

4/10

Poor

27 Sep 2020

Verified traveler

Pros: it's absolutely beautiful, clean and organized. We stayed in a suite so my toddler could sleep in the living room and we could have a bedroom. It was a perfect set up. They even had breakfast in grab and go bags in the morning. House keeping left a lovely hand written note. The room it self was well stocked and immaculately clean. Even the air filters in the AC units (toddler finds things) were clean.

Cons: We arrived at around 7 pm. I had to ring a bell on the desk to have someone come out. The girl that came out was wearing a mask but visibly irritated I was even there. The check in process was very polite but not at all friendly or customer service-y it was very \"info dump\" and leave me alone. She was the only employee I saw during our stay. In the morning I went to check out (around 8) and in place of the bell there was a basket that said put cards here thanks.
The bed in our room was rediculously firm. Like I probably should have gone and slept on the couch. As someone with chronic back problems I appreciate a supportive mattress but that was the most uncomfortable thing to sleep on. And the sheets kept slipping off the corners. I'm still in severe pain from sleeping there. It was like sleeping on the floor with carpet, but no padding.

Leisure Family_with_children

8/10

Excellent

29 Aug 2020

Verified traveler

safe for kids, cause of cleanliness.

Pretty nice Studio, my family liked our stay.

Friends_and_family Family

10/10

Exceptional

16 Aug 2020

London

My family and I enjoyed everything about the property and the kitchen feature was great for us and saved us alot of fast food trips

Business Family

8/10

Excellent

23 Jun 2020

Chris

Love the firepit outside , however it was not working

Leisure Partner

10/10

Exceptional

22 Jun 2020

Shaina

Jeff at check in was great. Everyone on staff was friendly. Room had great amenities.

Friends_and_family Family

6/10

Pleasant

20 Jun 2020

Rhonda

I have stayed at a few hotels since covid and seen how hotels handle breakfast but this place didn’t even try. A store bought packaged muffin and a bottle of water is not even trying. Very disappointing.

Friends_and_family Family

8/10

Excellent

08 Jun 2020

Verified traveler

The property was nice and clean, staff was pleasant, the only thing is the smoking area is at the entrance of the property and the fire pit with the seating area was outside our window, some guest were up most of the night and loud.

Leisure Family

10/10

Exceptional

31 May 2020

Verified traveler

Would recommend and would stay again, clean rooms, awesome staff, what's not to love?

Friends_and_family Partner

8/10

Excellent

05 Apr 2020

Kristoff

Great staff the day manager or receptionist had no problem switching my room due to noise i appreciate the friendliness and patience.

Self

10/10

Exceptional

02 Dec 2019

Jeanne

TownePlace Suites Earned 5 Star Review

The suite reserved for us had not been serviced prior to our arrival. Andrea immediately took charge. She took pictures of the room and emailed them to the manager. She assigned us to another suite, then brought us an apology basket containing bottled water, Hershey Chocolate bars, and Chex Mix Snacks. She told us that if we need anything at all to contact her. Superior customer service!!
Sandra also provided superior customer service in the breakfast area. She was so friendly and egar to make sure that we had everything we needed during our breakfast time there.
Amy was exceptional at checkout. She asked about our experience while staying there. She also apologized for the checkin situation and gave 5000 extra points on my Mariott account.
We will definitely stay at TownePlace Suites each time we come to Hopkinsville, Kentucky.

Friends_and_family Family

8/10

Excellent

24 Nov 2019

Antoinette

We thought the hotel condition and clealiness was great. Thr staff was good too.

Friends_and_family Family

10/10

Exceptional

05 Nov 2019

Shenika

Management staff goes about & beyond!

Cierra, the manager was awesome! We an issue and she was prompt about ensuring our comfort & provided us with a complimentary gift for our inconvenience! Our stay was very welcoming and comfortable.

Business

8/10

Excellent

16 Sep 2019

Brian

When we checked in there were several people in the lobby that were so loud the staff couldn’t even hear us come in and had to repeat several things. We were happily surprised when we got in our room just down the hall on the first floor and shut the door we couldn’t hear them! But.. just as we settled into bed, someone above us started stomping and laughing. We called the desk to complain and shortly after the noise quieted briefly. We ended up getting up and packing our things again so that we could be moved to another room on the top floor. The staff was very apologetic and helpful and once in the new room we were finally able to get some sleep. The morning staff were very accommodating and friendly as well and the breakfast was wonderful.

Business