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9.2/10Excellent1,795 Reviews
Cleanliness9.2/10 9.2
Service9.4/10 9.4
Comfort9.6/10 9.6
Condition9.0/10 9.0
Amenities9.0/10 9.0
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- Luxury collection
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Lucerna Mexicali
Enjoy a comfortable stay at this hotel, featuring an outdoor pool, fitness center, and restaurant with room service. Stay connected with complimentary Wi-Fi and wired internet access. A business center, conference facilities, and express check-in are also available.
Each of the 176 air-conditioned rooms offers an LED TV with satellite programming, a safe, and a desk. The hotel provides a convenient shuttle service (surcharge) to nearby attractions such as Eagles Nest Stadium, Arenia Casino, and Vicente Guerrero Park. A buffet breakfast is available daily (fee applies).
Free self-parking is provided onsite. The hotel is located approximately 21. 4 km from Mexicali International Airport (MXL) and 37. 8 km from El Centro, CA (IPL).
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Located in Mexicali, Hotel Lucerna Mexicali is in the business district, a 4-minute drive from Casino Caliente and 5 minutes from Baja California Autonomous University. This hotel is 4.6 mi (7.4 km) from Gran Plaza Outlets and 5.4 mi (8.7 km) from Calexico Community Center.
Make yourself at home in one of the 173 guestrooms. Complimentary wireless internet access is available to keep you connected. Bathrooms have showers and hair dryers. Conveniences include phones, as well as safes and desks. Featured amenities include complimentary wired internet access, a business center, and dry cleaning/laundry services.
Event facilities at this hotel consist of a conference center and 3 meeting rooms. Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Smoking areas
Business facilities
Banquet facilities
Transportation services
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
midnight
Check-out until
12:00 PM
Minimum check-in age
18
Hotel policies
Professional property host/manager
Pets not allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
Cleaning and safety
Sanitization
Contactless check-out is available
Important information
-
You need to know
- Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Contactless check-out is available.
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Special Instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
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Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Safety features at this property include a fire extinguisher and a smoke detector
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- The deposit amount is equivalent to 1 night if paid in cash.
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Minimal age
18
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Optional fees
- Fee for buffet breakfast: approximately MXN 495 for adults and MXN 270 for children
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
English
Spanish
Nearby attractions
Eagles Nest Stadium
2.6 km / 1.6 mi
Sports City
3 km / 1.8 mi
Arenia Casino
3.4 km / 2.1 mi
Vicente Guerrero Park
3.8 km / 2.4 mi
Sol Children's Museum
3.9 km / 2.5 mi
UABC Cultural Studies Institute
4.1 km / 2.6 mi
City Forest and Zoo
4.3 km / 2.6 mi
State Theater
4.3 km / 2.7 mi
Center of Fairs
4.4 km / 2.8 mi
Palenque Fex
4.5 km / 2.8 mi
Casino Caliente
4.6 km / 2.9 mi
Baja California Autonomous University
4.8 km / 3 mi
Plaza Comercial La Cachanilla
4.8 km / 3 mi
Plaza Cataviña
4.8 km / 3 mi
Plaza La Gran Via
4.9 km / 3.1 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Year of most recent renovation: 2006
- Total number of rooms: 176
- Number of floors (main building): 6
- Annexe (s): 2
- Number of floors (annexe): 3
- Single rooms: 71
- Double rooms: 65
- Junior suites: 4
- Suites: 3
- Bungalows: 29
- Accessible rooms: 1
- hotel
Show 47 more facilities & services
- American Express
- MasterCard
- Visa
- Wheelchair-accessible
- Car park
- 24-hour reception
- Check-in hour
- Check-out hour
- Mobile phone coverage
- Wired Internet
- Wi-fi
- Car hireExtra charge
- Room service
- Laundry service
- Medical service
- Babysitting serviceExtra charge
- Multilingual staff
- Air conditioning in public areas
- Hotel safe
- Cloakroom
- Lift access
- Shop
- Garden
- Terrace
- Concierge
- Gym
- Luggage room
- Clothes dryer
- Café
- Bar
- Restaurant: 2
- Non-smoking area
- Smoking area
- Banquet hall
- Air conditioning in Restaurant
- Conference room
- Meeting room: 3
- Business centre
- Outdoor freshwater pool: 1
- Sun loungers
- Parasols
- Sauna
- Hairdressing salon
- Breakfast
- Breakfast buffet
- Continental breakfast
- Fitness
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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DOUBLE DELUXE KING BEDDOUBLE • DELUXE KING BEDDBL.DX-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityLucerna Mexicali
DOUBLE DELUXE KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE KING BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.DX-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE DELUXEDOUBLE • DELUXEDBL.DX-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityLucerna Mexicali
DOUBLE DELUXE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Room code: DBL.DX-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room STANDARDRoom • STANDARDROO.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityLucerna Mexicali
Room STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: ROO.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE EXECUTIVEDOUBLE • EXECUTIVEDBL.EJ
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- EXECUTIVE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityLucerna Mexicali
DOUBLE EXECUTIVE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- EXECUTIVE
Adult and child limits apply within the room's total guest limit.
Room code: DBL.EJ
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room LUXURYRoom • LUXURYROO.LX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- LUXURY
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityLucerna Mexicali
Room LUXURY
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- LUXURY
Adult and child limits apply within the room's total guest limit.
Room code: ROO.LX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE EXECUTIVE 2 DOUBLE BEDSDOUBLE • EXECUTIVE 2 DOUBLE BEDSDBL.2D-EJ
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- EXECUTIVE 2 DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityLucerna Mexicali
DOUBLE EXECUTIVE 2 DOUBLE BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- EXECUTIVE 2 DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2D-EJ
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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BUNGALOW WITH DOUBLE BEDBUNGALOW • WITH DOUBLE BEDBUN.DB
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–9 • Adults: max. 9 • Children: max. 4
- Room type
- BUNGALOW
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityLucerna Mexicali
BUNGALOW WITH DOUBLE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–9 • Adults: max. 9 • Children: max. 4
- Room type
- BUNGALOW
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Room code: BUN.DB
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room DELUXERoom • DELUXEROO.DX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityLucerna Mexicali
Room DELUXE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Room code: ROO.DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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BUNGALOW TWO DOUBLE BEDSBUNGALOW • TWO DOUBLE BEDSBUN.2D
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–9 • Adults: max. 9 • Children: max. 4
- Room type
- BUNGALOW
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityLucerna Mexicali
BUNGALOW TWO DOUBLE BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–9 • Adults: max. 9 • Children: max. 4
- Room type
- BUNGALOW
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: BUN.2D
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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TWIN EXECUTIVETWIN • EXECUTIVETWN.EJ
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- EXECUTIVE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityLucerna Mexicali
TWIN EXECUTIVE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- EXECUTIVE
Adult and child limits apply within the room's total guest limit.
Room code: TWN.EJ
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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BUNGALOW STANDARDBUNGALOW • STANDARDBUN.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–9 • Adults: max. 9 • Children: max. 4
- Room type
- BUNGALOW
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityLucerna Mexicali
BUNGALOW STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–9 • Adults: max. 9 • Children: max. 4
- Room type
- BUNGALOW
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: BUN.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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BUNGALOW KING SIZE BEDBUNGALOW • KING SIZE BEDBUN.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–9 • Adults: max. 9 • Children: max. 4
- Room type
- BUNGALOW
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityLucerna Mexicali
BUNGALOW KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–9 • Adults: max. 9 • Children: max. 4
- Room type
- BUNGALOW
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: BUN.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE EXECUTIVE KING BEDDOUBLE • EXECUTIVE KING BEDDBL.EJ-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- EXECUTIVE KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityLucerna Mexicali
DOUBLE EXECUTIVE KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- EXECUTIVE KING BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.EJ-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Double or Twin CAPACITY 2Double or Twin • CAPACITY 2DBT.C2
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- CAPACITY 2
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityLucerna Mexicali
Double or Twin CAPACITY 2
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- CAPACITY 2
Adult and child limits apply within the room's total guest limit.
Room code: DBT.C2
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room EXECUTIVERoom • EXECUTIVEROO.EJ
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- EXECUTIVE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityLucerna Mexicali
Room EXECUTIVE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- EXECUTIVE
Adult and child limits apply within the room's total guest limit.
Room code: ROO.EJ
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Lucerna Mexicali
100
reviews shown
Javier
thank you
Gerardo
Breakfast
Esther
Everyone was friendly and helpful
Consuelo
I wish i knew the name of the girl that attended me but she was so professional and so nice
This hotel has never failed us
This hotel has never failed us
Linda
Great place to stay but something very annoying was that room key stopped working after 1 day and I was staying there for 2 nights, you cannot even call for help from the building , they should have emergency phones in the hallways instead of walking all the way to the lobby which is really far. Also something very strange was the shower, no space or shelves to put your stuff, you're obligated to put your personal care items on the floor which is not very sanitary and pretty gross to be honest. Other than that I liked everything else.
Susana
Such kind staff. The pools are pretty nice.
Maria
The only complaint is the AC had a lot of noise, never stop. And the room didn’t smell good, when we entered.
Gilberto
Perfect location and excellent guest service !!!
Socorro
I was so disappointed with our recent stay. I didn’t feel welcomed at all and many employees were not friendly. We had taken refreshments to the pool in a very small cooler and instead of having an employee come talk to us, security came to tell us that is was illegal to have a cooler by the pool.
I had to request a different room due to foul smell coming from the drains and I was not compensated for the inconvenience. Also, the room keys kept disabling every time we left the room.
Considering that we are in a very hot desert climate, there are NO refrigerators inside the rooms.
We decided to have dinner at their Italian restaurant, since we are platinum members through Expedia, we had a voucher for our food. The waiters didn’t seem happy when we let them know about the voucher. They said that we should’ve told them about the voucher first before ordering and that they were NOT going to honor it. Eventually with a little convincing he went ahead and added the voucher.
I am not staying here ever!! I will continue to use Ariaza which I have stayed several times before.
I had to request a different room due to foul smell coming from the drains and I was not compensated for the inconvenience. Also, the room keys kept disabling every time we left the room.
Considering that we are in a very hot desert climate, there are NO refrigerators inside the rooms.
We decided to have dinner at their Italian restaurant, since we are platinum members through Expedia, we had a voucher for our food. The waiters didn’t seem happy when we let them know about the voucher. They said that we should’ve told them about the voucher first before ordering and that they were NOT going to honor it. Eventually with a little convincing he went ahead and added the voucher.
I am not staying here ever!! I will continue to use Ariaza which I have stayed several times before.
Gerardo
This is one of the best accommodations facility in Mexicali. Outstanding quality and service.
Jose
Good place
Jesus
Everyone was very friendly and helpful. The hotel is quite elegant and has a quaint charm to it. The restrooms are very clean and comfortable. My favor thing about my stay was how calm and quiet the property is.
Daniel
Muy buen hotel, solo recomendaría pintar o arreglar la pintura del techo en el baño. Se está cayendo sola
Janette
Staff was friendly, We enjoyed our stay
Ana
We had great time, staff was very helpful and had a lot to offer. Beautiful facility and everyone was very helpful.
Abraham
One of the best hotel stays I’ve had, great service, amazing hotel, clean room, good area
Laura
Excellent costumer service.
alberto
Room was not throughly clean, they had a bunch of mosquitoes inside the room, my room did not had a phone, I had to call the front desk using my cell phone for room service, lights inside the room did not work, room smelled like sewage. And the list goes on. I've stayed in this hotel many times and this has been the worst experience so far. Clearly the rooms are in decay, and do not match the prices anymore.
Sheny
My first night I had a family member sick and we want to sleep in different beds so I call front desk requesting an additional bed and they told me that they didn’t have additional beds. So the next day I called to request it again and they never brought it. So I was very disappointed at that. I find it hard to believe that two days in a row they have no extra beds..
Maria
Perfect hotel
Gerardo
As usual it was an excellent experience. The restaurant was excellent a
Ricardo
I stay on this hotel several times but this time was a lot different and what make me do this review was that was mosquitos inside the room I kill at least 4 in the morning when I wake up I was stung several times in several parts of my body plus in the morning was more mosquitos in top of that the A/C unit was not keeping up with the temperature in the room the room was on the warm side plus humidity
When I checking out was not ask how was my staying on nothing just if I pay for my room the was weird
When I checking out was not ask how was my staying on nothing just if I pay for my room the was weird
Yerenia
.
Leticia
Old Mexico charm. The restaurant was very good.
Gerardo
Oustanding
Gerardo
For years I have been staying at Lucerna, nowadays I travel to Mexicali once or twice a month and unless they are sold out, this hotel will always be my only choice. The staff is great and so the bars and restaurants.
alberto
Room was not very clean, neighbors were loud, pool was full of loud people, waiters never have change and always ask if you wanna add a tip to your room service even though it is already included.
Yesenia
Great place to stay at for vacation.
Miguel
Great place, feels very 5 star!
Christine
This place is a gem. The bungalows are charming and the whole place is fabulous. The staff, from manager down, are charming, helpful, and go out of their way to make you feel welcome. Would absolutely stay here again.
Jenny
The friendly staff were the only good part of this experience. The pool looked dirty, the rooms were unkept, and our AC broke, forcing a room change at midnight. It was an underwhelming stay for what we paid.
PAOLA
My room had no phone, no way to call reception to ask for service and I was charged twice for a food transaction.
Miriam
Fantastic amenities!
Debbie
This Hotel has excellent food. The only thing that I did not like was that I was not informed that the room did not have elevator and had to walk up stairs to get to room with luggage.
Marlene
Wasn't too impressed. The no Jacuzzi was a deal breaker for me. I didn't see an ice bucket where it should be which is usually by the sink or coffee maker. I called and let them know and requested an ice bucket with ice and was brought ice in a used grocery bag, no bucket. That was kind of unsanitary and gross. Before we left I opened the closet to find the ice bucket inside on the top shelf. If that's where they usually keep it,the front desk should have said something when I called.
Elvia
Staff members were excellent
James
Had an amazing time at the hotel. Room was incredible. Staff were helpful and friendly. Breakfast was delicious. Dinner was outstanding. I would highly recommend staying here. I look forward to my next visit!
Ana
El agua del baño para bañarse se va muy despacio
Emanuel
Great staff
Brenda
I love staying here at Lucerna. It’s been an amazing hotel for years and years. The staff is always amazing, the rooms are always impecable and the hotel itself is always super clean. The only thing that I did give 3 stars was because the room was not as clean as it usually is, I did see hair on the bed and a nail. The toilet was also not as clean as it usually is but again this has only been one experience from many great ones.
Sharon
Todo estuvo muy bien, nos quedamos ahí porque sabía de ese hotel desde mi niñez y quería que mis hijas experimentaran el hospedarse ahí.
El personal muy atento, desde que llegamos. Necesitábamos dos cuartos y nos acomodaron las habitaciones juntas.
Estuvimos en el restaurant bar de la instalación y comimos un aguachile, delicioso, y tomamos bebidas muy buenas. La alberca para las niñas estaba fresca pero como estaba a 90 durante el día estuvieron felices hasta que la cerraron a las 10pm. El servicio del bar trae las bebidas a la alberca también. La seguridad excelente, los carros se estacionan adentro sin cobro extra y en la noche de cierra el establecimiento y solo personas con tarjeta de habitación pueden entrar al hotel.
Tiene brunch buffet de $600 pesos por persona y las cabañas tienen incluido un desayuno continental. Nos hubiese gustado saber la diferencia cuando nos registramos, antes de ir a ver los restaurantes del desayuno. Pedimos servicio al cuarto y la comida llegó a la habitación en 15-20 minutos. Por fuera el hotel, no se ve espectacular, pero las instalaciones por dentro están muy bien cuidadas y el servicio excelente. Definitivamente nos quedaríamos en el Hotel Lucerna otra vez.
El personal muy atento, desde que llegamos. Necesitábamos dos cuartos y nos acomodaron las habitaciones juntas.
Estuvimos en el restaurant bar de la instalación y comimos un aguachile, delicioso, y tomamos bebidas muy buenas. La alberca para las niñas estaba fresca pero como estaba a 90 durante el día estuvieron felices hasta que la cerraron a las 10pm. El servicio del bar trae las bebidas a la alberca también. La seguridad excelente, los carros se estacionan adentro sin cobro extra y en la noche de cierra el establecimiento y solo personas con tarjeta de habitación pueden entrar al hotel.
Tiene brunch buffet de $600 pesos por persona y las cabañas tienen incluido un desayuno continental. Nos hubiese gustado saber la diferencia cuando nos registramos, antes de ir a ver los restaurantes del desayuno. Pedimos servicio al cuarto y la comida llegó a la habitación en 15-20 minutos. Por fuera el hotel, no se ve espectacular, pero las instalaciones por dentro están muy bien cuidadas y el servicio excelente. Definitivamente nos quedaríamos en el Hotel Lucerna otra vez.
Jess
Safe 4 star+ treatment nice pool and resteraunt s bar
Abraham
Upon arrival receptionist welcomed us in. Lobby was clean. Bellboy was very helpful with finding our rooms and a place to park our car while staying with them.
Lamberto
Location is very good but our room and entire tower needs attention
, the ice machine was out of ice and they only have one for the entire tower no coffee maker in room
, the ice machine was out of ice and they only have one for the entire tower no coffee maker in room
JOSE L
Clean rooms, awesome food and grwat staff
S
Need more hi dust cleaning staff was great out door pool was really nice and clean breakfast a little over price should be included
JOSE
Fue pésimo que no avisaran que no había agua caliente
Use dos habitaciones y en una estaba un niño de 9 años que debía bañar después de usar la alberca que estaba muy pero muy sucia
En 12 hrs nunca arreglaron lo del agua caliente
Debieron avisar para moverme de hotel u ofrecer otro hotel
Use dos habitaciones y en una estaba un niño de 9 años que debía bañar después de usar la alberca que estaba muy pero muy sucia
En 12 hrs nunca arreglaron lo del agua caliente
Debieron avisar para moverme de hotel u ofrecer otro hotel
Jaime
One of the best experiences my partner and I have had in Mexico! The staff was super cordial and always on hand when needed. The hotel itself is 15 minutes away from basically everything we wanted to do, so it was in a great location. Also, the bar had some fantastic drinks made by Anthony and Ken, who were both amazing. We will definitely book there again when we go back!
Salvador
Service was not good at all
Megan
T
Erika Yvette
We got very late Saturday night and our room was leaking from the roof.
Heather
Not bad outdoor, inside not clean carpet smells and shower door and wall very dirty
Karina
We stayed at the tower rooms and these are old and used, it wasnt as clean as you expect for this hotel line
Charles
It’s a nice hotel but to be honest the place needs updating, in room no refridgerator, no coffee maker come on Hotel Lucerna do better
Claudia
Check in was pleasant with no issues. Room was nice and clean. Air conditioning was on point. We stay here whenever in Mexicali, one of the best hotels.
Mayra
No water
Jeanette
My husband and I like staying at Lucerna because it's got a perfect location. Thank you
Daniel
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EVA
Very nice employees. Thanks
Gerardo
By far this the best hotel in Mexicali, the only thing that allows me to compare this hotel occurs when I cannot find vacancy here and I end up at different hotels within the same price range, the service and quality is very evident when making the comparison to the Lucerna. This Hotel has been my first choice for years, I thy to plan ahead so I can always find accommodations there.
Ruben
Very Clean Room very nice staff
Michelle
Amazingggggg experience! Good, staff, pools!
blanca
Place was nice and clean. Staff very friendly and kind. I will stay there again
Jose
Esta vez sentí diferente con los staff
Blanca
Great location, good communication with the host
Abraham
When I arrived, there was only 1 person registering guests as they come into the hotel. Due to this, it took close to 25 minutes for someone to register me and provide my room key. Then, the room had several issues. First, the A/C unit was very loud. Also, the shower was very outdated and shower head was missing parts to direct the water, therefore water was spraying in every direction. The overall room needs to be remodeled due to excessive wear and tear. Lastly, several of the lights in the hallway leading to my room were not working and therefore it was very dark walking to my room.
Samuel
Great Stay!
jacqueline
Lovely property
Esther
Its an ok hotel ,pools are very cold.Expected it to be more fancy due to the high prices for their rooms.
Gerardo
If you really need to go to Mexicali, Lucerna will always be your best option.
Something really nice occurred to me during this trip, the Manager knew me by last name. That is customer service.
Something really nice occurred to me during this trip, the Manager knew me by last name. That is customer service.
Michelle
Clean room and staff was really friendly
Jose
Buena eatamcia
Miguel
I've been to this location lots of times
But they don't always let u know certain details about the hotel amenities that they have
But they don't always let u know certain details about the hotel amenities that they have
Bibiana
Everything was perfection, the staff is incredible and very clean !!!
Erika
The room was clean over all great experience
Abraham
I paid for an executive room and the condition of the room and bathroom was very poor. Paint was very poorly done. Carpet is old and lighting was not adequate. They need to upgrade their executive rooms.
Jose
Welcoming environment, clean and stocked room. Restaurant on premises was excellent and staff went above and beyond to make our meals and stay very pleasant.
Gerardo
Outstanding service, one of the best hotels in Baja, it is always my first choice and has been for many years.
Denise
Clean room, staff were really friendly and helpful and the food was great!
erick
Good customer service
Enrique
Staff was great
Benny
Yes it was.
Gerardo
Outstanding service. The best hotel in Baja.
Debbie
The property was very clean & the staff were very friendly.
Juan M
Hotel units seem to be completely wormed out inside. Lots of stains on floor and benches. I stayed in a cabaña. Overly priced and just felt dated. Tons of potential though.
Gina
There was no ice the ice machine it’s been broken for months cause I’ve stayed there a few months ago in November I called the front desk to get ice. They never brought it to my room. other than that, I really like the hotel. It is a little bit expensive. Food is expensive $28 for a club sandwich equivalent of $500 pesos. I don’t like the fact that there’s not a coffee machine in the room. They want you to order room service and it’s very expensive.
Amelia
Clean room and nice and fresh great customer service
Filiberto
Nice place
JAVIER
just couple of lights and the outlets didn't work, the towels they were old, the customer services good, the breakfast was delicious ,
Emanuel
Best hotel I’ve even stayed
Palko
Great stay
Pedro
Thank u for hospitality
Margarita
Not clean
Patrick
Best lodging in the city. Excellent attentive staff.
James
No hot tub and the bar was boring
carlos
The room was in good conditions except for the fact that the balcony door did not work. The door to the balcony can be accessed from any room with a balcony and therefore i did not feel comfortable and asked to be moved to a different room which was not in such a great condition… at least not for the price.
Wayne
Great service like always
Rodolfo
Clean nice
carol
Everything was excellent plus they allowed late check-out as we were there for medical reasons. We will stay there when there is a need for a stay in Mexicali again.
javier
La habitación requiere aislar mejor el sonido externo, demasiado ruido desde la Benito Juárez . Una cafetera en la habitación ayudaría
Location & surroundings
Lucerna Mexicali
Boulevard Benito Juarez 2151, Mexicali, Mexico
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Lucerna Mexicali
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