Donatello Hotel

Saudi Arabia , Jeddah
JEDDAH, Al Rahmaniya Al Harameen Street
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100 reviews shown

10/10

Exceptional

14 Feb 2026

Pritam

It was a realy good stay, will be back next year for sure

Business

8/10

Excellent

07 Jan 2026

Paul

This is a pleasant hotel in an older section of the city. There are local flavor resturants walking distance from the hotel. The onsite resturants are lacking. The hotel rooms do not have heat ( its the desert) but the AC is over powering in the winter months. Keeping the system off is not a good option due to air quality.

Leisure Family

6/10

Pleasant

01 Jan 2026

Petros

The room was fine and spacious.
The stuff was also very nice, helpfull and polite.
The problem was the constant noise from the aircondition mashines outside our room. Room 204.
A constant noise, also during the night when we were trying to sleep.
Another problem has also to do with noise during the night. And that was from the party at the bar at the ground floor. Yes we could hear it every day at the second floor!
Something else was that the windows in our room could not open. So we could not refresh the air in our room.

6/10

Pleasant

01 Dec 2025

Yasamin

The size of the room was acceptable but the default for 3 adults was a king bed, they provided a portable bed free of charge which improved the situation. The mattress of the portable bed was in terrible shape and had huge stains on it. They accepted to replace it. While we booked the room for 3 people, the glasses, coffee mugs and towels were provided for 2 people and we needed to constantly remind the staff. In more than one instance the \"clean\" towels had stains on them. They did not provide conditioner and body lotion was not there either. Breakfast buffet was very limited and not with many healthy options.

Leisure Family

8/10

Excellent

20 Nov 2025

Anthony

No complains. The breakfast is fine.

2/10

Poor

13 Nov 2025

Philip

The room absolute stank of cigarettes on the “non smoking floor” and they couldn’t move me or do anything about it. The pool side service was non existent and no menus etc. The staff weren’t friendly and the amenities just seemed run down

Leisure Self

10/10

Exceptional

12 Nov 2025

GUVANCH

The rooms were very spacious. Like an apartment. The first floor is very noisy due to the bar. But the reception warned me ahead. She gave me free upgraded room. Breakfast was OK. The guest services are amazing. Very polite, helpful and on time.

Leisure Partner

10/10

Exceptional

08 Nov 2025

Ana

I never use the restaurant service, because there is a restaurant very close bye that i love it. maybe next time I will try

Business_and_leisure Partner

8/10

Excellent

02 Nov 2025

Yannick

Hotel has a very good location
Shop and food around hotel which are opened late so you don't have to move far to grab some food
Hotel is clean and rooms are big and comfortable.
Only problem is that hotel doesn't say that it's also a long bar with very loud music in the evening until late in the night
Unfortunately loud music and bass can be heard in your bed. Sometimes I surprised myself singing some of their songs

Leisure Partner

2/10

Poor

02 Nov 2025

Jennifer

⭐☆☆☆☆ Very disappointing stay — poor management + cleanliness issues throughout. I rarely leave negative reviews, but this hotel stay was truly disappointing + far below expectations. The management of the hotel is extremely poor; the property needs a lot more attention to cleanliness and maintenance.
Room: My room smelled of smoke, + the windows, sills, curtains were covered in a layer of dust and dirt. Room smelt damp, + the air conditioning was noisy. The bathroom tiling needs repair + the bath itself had a grimy film at the drain end, which clearly hasn’t been cleaned properly due to the fixed shower screen making access difficult.
Amenities: Towels are old + completely lacking in softness. Pillows were among the worst I’ve encountered — cheap foam, no 'give'. When I requested a feather pillow, I was given a small, damp, lumpy pillow in an oversized pillowcase.
Housekeeping: Service was inconsistent + poorly managed. Housekeeping staff came to my room to take the bathroom scales for another guest (!) — despite my objections — and I didn’t get them back until 4 days later, after repeatedly asking. The corridors were also in need of a proper vacuum.
Facilities: Rooftop area + gym: really dirty and poorly maintained. Tables/chairs covered in grime. Spa staff sleep overnight in treatment rooms -is this legal?!
Overall:
The staff were friendly and polite, but clearly poorly managed and unsupported. This hotel desperately needs leadership, training, and proper cleaning systems!

Business_and_leisure Self

2/10

Poor

27 Oct 2025

YOUSEF

They gave me room number 107
The worst room ever! Next to night club and laundry ! Very noisy

4/10

Poor

24 Oct 2025

Babak

My original room was too noisy, had to put noise cancelling headphones to sleep.

They didn’t cancel my second night per request and offered me another room which was quite but had cracked bathtub, mold in bathroom and cracked countertop.

Business

4/10

Poor

14 Oct 2025

Nael

Staff was very slowly to fix any problem

Business_and_leisure Self

4/10

Poor

29 Aug 2025

Steve

No hot water in shower or sink

10/10

Exceptional

01 Aug 2025

angem

Th staff. Mr Ali the manager and ms

Self

8/10

Excellent

28 Feb 2025

Christopher

Great hotel friendly staff but needs a little TLC.

On the positives, a nice large room with good bathroom. Nice breakfast choice, tasty and again, friendly and helpful staff. Able to order additional items such as omelettes but this was not mentioned and only knew as I saw staff walking out the kitchen with food orders.

On the downside, the bathroom needed a bit of TLC, the toilet seat was loose and moved as one bolt was missing. The hot water is a manual system, you need to turn it on and wait some minutes to get hot. Not ideal if you are in a rush in the morning. So you leave it on all night, which is not ecofriendly. And when it was hot, the flow was much reduced to a slow trickle.

The gym had lots of equipment, but lots of items not working. 3 of the 4 treadmills were out of order. Luckily when I went the one working was free. Also, no water machine or towles and only tissues avaialble to clean the equipment after. However, I got what I needed from it, as only user each time.

On the last night the people in the adjacent room had a party that went on all night, full volume Indian tunes waking me at 1:30, 3 and then 5 but as I was going I let them get on with it. Not the hotels fault, but I wonder if anybody else complained and if so, what they would have done about it.

Overall good stay, I would consider staying there again.

Business

10/10

Exceptional

17 Feb 2025

Mohammed

Best hotel ever

Business_and_leisure Self

8/10

Excellent

15 Dec 2024

Amber

Property and its amenities are somewhat dated but location is good and staff are helpful

Leisure Friends

8/10

Excellent

20 Oct 2024

Birju

Property seems good but morning breakfast should not take there.

Business Partner

2/10

Poor

19 Oct 2024

Ali Abdullah Hasan

Awful experience.I stayed in room no 208,, and there was maintenance in the room beside me. It was very noisy., i couldn’t take nap from 5-6 pm after long day because of the noise.
I complained to the receptionist,, but he did nothing :(

2/10

Poor

16 Oct 2024

irena

Rooms are big and staff is nice and helpful but hotel needs alot of updates.

Friends_and_family Friends

10/10

Exceptional

08 Aug 2024

Sandra

A+ for the Donatello

Another excellent stay and thank you for the upgrade. The evening Concierge was absolutely fantastic entertaining my children whilst we checked in. Definitely stay here again, even with renovations going on.

Partner

10/10

Exceptional

22 May 2024

Olivier

Spacious room

6/10

Pleasant

15 Mar 2024

Peter

The furniture is smelly and very old

Business Self

6/10

Pleasant

02 Mar 2024

Gina

Dislike that upon arrival you have give cash for deposit. As where all other hotel only uses credit card.

Leisure Family

8/10

Excellent

02 Mar 2024

Susanna

Hotel served its purpose for us. We only stayed two nights. Didn’t get to use the pool. Tried the fisherman’s restaurant and room service. It was ok. Convenient to have a coffee shop on site.

Business_and_leisure

6/10

Pleasant

19 Feb 2024

Jesse

It’s for budget travelers, so don’t expect the hotel to be like the near by Kempinski or Sheraton. Staff is always courteous and willing to assist, but the dreadful check in (took so long that I still have nightmare) needs be addressed, otherwise I will not revisit even if it is for free

Business_and_leisure Self

10/10

Exceptional

25 Jan 2024

Amir

Room size was amazing and friendly staff.

Leisure Partner

10/10

Exceptional

04 Jan 2024

Cecilia

Wonderful, convenient hotel in Dubai

Nice, clean hotel. Huge rooms with balcony with nice bathroom. The people at the front desk were very kind. Easy to go around Dubai. Ten minutes walk to the train stations, Malls, Museum of the Future, and more. It is a safe area with a lot of small shopping and restaurants. Tranquil room. Nice pool to chill out. Starbucks in the lobby area.

Partner

4/10

Poor

25 Oct 2023

Bilal

Terrible

There was very loud bar which kept shaking my room due to beat and loud music.

Informed reception and they said last night was weekend and there wouldn’t be any more noise tonight but every single night was same and couldn’t sleep.

Due to restless nights and not able to sleep, I ended up in hospital where I was given relaxation injection.

Absolute terrible

Business

4/10

Poor

22 Oct 2023

Nicolas Young Kwet Shung

Very bad experience

One month before my arrival, I sent only 1 request: \"Please give me a high floor\" (because I read through some other reviews that they were having renovations and it can quite noisy at the lower floors)

Upon my check-in, they gave me the first floor. :(

I asked again to provide me a higher floor. They said they will do it the next day but never did.. even after 5 days.

Friends_and_family Friends

2/10

Poor

06 Oct 2023

Faisal

Regret booking this hotel, it’s no where near a 4 star hotel. Rooms are out dated and old, balcony is locked and can’t be opened. You can hear traffic noises all day and night. I was woken up early everyday because they start playing LOUD jazz music in the hallway speakers at 6:30am every morning. Construction happening in the building so you hear loud drilling and hammering noises all day. Definitely do not recommend and regret picking this hotel.

6/10

Pleasant

22 Sep 2023

Verified traveler

Poor service

Overall hotel is ok to stay 1 night, cheap hotel, but i was really disappointed that they charged additionally 200 aed deposit (on top of a 1 night stay cost of 190), first they said that it will not be charged, only hold and then immediately released after checkout. But, when checking out next day - i realized that it was a charge and the refund in 7 days min as per receptionist answer...

Business

2/10

Poor

07 Sep 2023

Jennifer

It is difficult to get your luggage as there is a steep ramp and many bellman but nobody offered assistance. 5 bellman all starring at me. No assistance. The only time they asked me was the day I was leaving when I carried heavy luggage to the street. They then asked me if I needed it lifted into a taxi- no.

Elevators- very slow only two operational

Front desk -friendly only when I checked out. I asked for the deposit to be released and they truly didn’t know what I was talking about. They hold a 300AED deposit.

Pool- great. Peaceful.

Room-spacious. Only one towel. That’s it. No soap or anything

I’ve been travelling to DXB since 2005 and this was the worst experience.

Business Self

10/10

Exceptional

18 May 2023

Harold

donatello is very local to a lot of food shops close to everything via uber, my time at the donatello was top tier, really enjoyed it.

Leisure Self

10/10

Exceptional

24 Mar 2023

Goven Kuntz

Best hotel in Dubai .. I love this hotel .. the only hotel I stay when I’m in Dubai perfect 10 review from me .. this place is great 😊

Leisure Self

10/10

Exceptional

14 Mar 2023

Goven Kuntz

I love this hotel 😄

Leisure Self

10/10

Exceptional

04 Jan 2023

Jillian Anne

A clean, convenient. spacious, comfy room.

I stayed in the junior suite and it was really large and comfortable. Great location, good restaurants near by and so close to the mall. Was really happy with the place and would definitely stay there again. I didn't use the pool or go upstairs so can't comment on that. But the room was good for a reasonable price.

10/10

Exceptional

30 Dec 2022

Pauline

Perfect

Lovely staff, very helpful. Spacious and very comfortable rooms. Unfortunately it rained and this prevented the roof pool from opening which we were looking forward to. No one’s fault. Close to mall, metro and local food and shops around.

Friends_and_family Family

8/10

Excellent

08 Dec 2022

Hector

Muy bueno. La habitacion muy grande pero con mucho olor a humedad

Leisure Family

4/10

Poor

26 Nov 2022

Ali Reza Amir

Spacious room.
Customer service and room cleaning are not good at all.

Business

6/10

Pleasant

28 Jun 2022

Alirezaz

Need to improve in customer satisfaction

The price they charged me was different from the invoice issued by hotels.com and when I asked , they simply justified unreasonably

Business

4/10

Poor

23 Dec 2021

Sandra

65 minutes of our lives lost in the foyer!

I dont know what happens when we book to stay here, but they can never find our reservation. 38 minutes to check in is not what i wanted after a 3 hour drive to get to Dubai. Our room was spacious enough but the carpet was dirty and seen better days. The shower, when opening the door, had a pungent smell coming from the drain. The toilet roll was soaking from the leaking spray hose (which was fixed within 10 minutes of reporting it). We have had numerous stays at the Donatello that have been awesome. This stay however was to say the least, a little disappointing. As you can see from our previous reviews, we dont complain about trivial things, but felt the need to highlight the check in / check out procedure. 38 minutes to check in, 27 minutes to check out??? They said they had to check the room before they could check us out.

Friends_and_family Family

6/10

Pleasant

15 Nov 2021

Alan Thomas

Good sized room.
Extremely slow check in - finally got into our rooms 2 hours after original check in. Staff slow for the rest of our stay however always polite

Leisure Family

8/10

Excellent

02 Nov 2021

Vladimir

Location. Room size

Business Self

10/10

Exceptional

16 Oct 2021

Annica

Very friendly staff in the reception. Jerome helped me by calling a nearby shop to see if they had what I needed. And very good food!

Friends_and_family Family

10/10

Exceptional

04 Jun 2021

Verified traveler

Friendly staff

Leisure Self

6/10

Pleasant

07 Apr 2021

Verified traveler

For a few days in a central area it was great. Check in was ridiculously long. We were checked in at 3:30 but check in says 2pm. Only offered water after I asked for it to compensate for the wait.

Leisure Family

10/10

Exceptional

12 Nov 2020

Ashraf

Big rooms

Clean, big room is the best part, loved the place

Partner

10/10

Exceptional

01 Nov 2020

Kaycee

Amazing food is nice

Partner

6/10

Pleasant

31 Oct 2020

Sabeeh

Rooms are big, too big it's almost have this empty feeling and the bed is too soft for our liking..

They did not give a time extension even just for an hour.. and we called them at 11:30am just to know that our check out was at 12pm.. they should atleast have the courtesy to call for a check out reminder.

Partner

6/10

Pleasant

03 Sep 2020

Verified traveler

Noisy room

Nice revamped room but it was on the 2nd floor and the night club downstairs was open. Couldn’t sleep because of the noise. Disappointing

Self

8/10

Excellent

21 Feb 2020

Verified traveler

Smooth deal, friendly staff, good cleaness
Thanks

Business Self

10/10

Exceptional

17 Feb 2020

Verified traveler

nice clean hotel with good location and parking options

10/10

Exceptional

14 Feb 2020

DeebHamdan

Great hotel with great staff !!
Hotel staff were friendly and helpful.
Highly recommended

Leisure Self

10/10

Exceptional

12 Feb 2020

Verified traveler

Very professional and courteous reception staff !!

Leisure Self

8/10

Excellent

27 Dec 2019

Yasser

Overall very good

The hotel was good . The room is very well furnished, but the carpet flooring was dirty and had a lot of suspicious stains. I suggest replacing it with wooden floors. But in general it is considered clean. Room service is excellent. The breakfast buffet is somewhat poor. The reception is excellent.

Self

2/10

Poor

22 Dec 2019

Verified traveler

worst checkin experience ever.paid but decided not to stay. horrible

10/10

Exceptional

15 Dec 2019

Verified traveler

Love it. One of our favorite places to stay while in Dubai

Friends_and_family Partner

4/10

Poor

08 Dec 2019

Majed

The room is good, but it seems old a bit. And the checking in and out were not simply and spending long time.

Leisure Self

6/10

Pleasant

06 Dec 2019

K.Lee

Hotel Gym is terrible. Equipements are old and broken, and some are not working. Gym was small and poor ventilation. If you are Gym lover, Think again on this hotel

Business Self

4/10

Poor

30 Nov 2019

Verified traveler

Filthy carpets, small flies in washroom, rude staff and managenent.

Business Self

2/10

Poor

31 Oct 2019

Verified traveler

Depressing decor, room service menue extremely limited. Food quality very poor. Extremely loud music in the bar up to 2 am. AC noisy. The drawers in the cubboards smell rotten. They have wallpaper in the rooms and they won't let you use the balcony because warm humid air from outside damages the wallpaper! Hotel full of prostitutes. I left after the second day to a more up market hotel.

2/10

Poor

28 Sep 2019

Verified traveler

The property is aged and poorly maintained. The staff are unhelpful and the service is non ex

10/10

Exceptional

05 Aug 2019

Verified traveler

Property was great for the price. It was older but the rooms were huge. Loved the fact that the hotel was centrally located to everything. The train station was a 5 min walk if that. Mall of Emirates was within walking distance as well.

Leisure Friends

10/10

Exceptional

18 Jul 2019

Verified traveler

Liked it all. The location. The air conditioner could have had better settings. The staff was nice.

Business Partner

10/10

Exceptional

17 Jul 2019

Derrick

Good value

Much better than expected for the price. Nice bed, large room, fast and not bad room service. Great value for money, excellent choice to stay after partying in al Barsha, cheaper than a cab ride. Ask for extra towels at check in, only one in the room.

Partner

6/10

Pleasant

01 May 2019

Rupert

Front desk not helpful with messed up booking. So I stayed elsewhere

8/10

Excellent

30 Apr 2019

Verified traveler

Good stay. Good location, good facilities, good price

Business Pet

10/10

Exceptional

21 Apr 2019

saber

Clean,Relax,Party, Everything you need.

It's the best hotel I had booked in my whole 24 days vacation at Dubai.

Thanks Donatello Team.

8/10

Excellent

05 Apr 2019

Verified traveler

This was the second time i check in that hotel, everything is clean and well, they also was very kind to give me a upgrade to a executive suite after a problem i got in my room, just one thing they should approve, that the staff doesn't understand very well english so i struggle some times to ask for something, and more smiley faces will be good.

Business Self

10/10

Exceptional

09 Mar 2019

Alex

Just a little noisy

Awesome stay here. Huge room with the price given. Love the bath room. Only problem is that it will get noisy in the evening. We stayed at 2nd floor of the building.

6/10

Pleasant

05 Mar 2019

Saroosh

Room bathroom and overall stay

I was stayung in this property after years. I was not happy with bathroom as I had junior suit and it was too small. The tub water was leaking on floor. They have many clubs opened rite in lobby where is no privacy for families and kids.

Family

10/10

Exceptional

06 Feb 2019

Verified traveler

This is one of the few pet friendly hotels in Dubai. So thankful to them for allowing my 4 legged family member to come with us. A very nice place and we will visit again!

Leisure Pet

6/10

Pleasant

20 Jan 2019

Steven

Pleasant Hotel, few things need looking at.

Pro’s
Pleasant welcome on arrival.
Nice large spacious room but paid for an upgrade.
Staff are very friendly and accommodating.
Three different bars to drink in.
Lovely warm swimming pool.

Restaurant food looked nice but I didn’t eat there.

Con’s
Music could be heard in my room until 3am every night and was very loud one night, my room was in the central column ofbthe hotel. The rooms on the out wall would be better I think
Mini bar fridge didn’t work
Never replaced the free bottled water.

Partner

8/10

Excellent

19 Dec 2018

Verified traveler

Good hotel close to metro and Mall of the Emirates.

10/10

Exceptional

15 Dec 2018

Verified traveler

I love the location . It is right by the Mall of the Emirates.
The staff was very helpful and the room was big.

Friends_and_family Friends

10/10

Exceptional

08 Dec 2018

Timothy

Good location and competitive price for the area.

Received a free complimentary upgrade on arrival despite the competitive room rate paid.

6/10

Pleasant

02 Dec 2018

Verified traveler

Very noise hotel. I didn’t sleep well at all. The location is excellent and overall the hotel is good.

8/10

Excellent

16 Nov 2018

Raquel

A very Nice spacious room. Check in was very pleasant and efficient.

8/10

Excellent

14 Mar 2018

First time in Dubai and the Donatello Hotel

Donatello is right by the metro stop, which is very convenient. The rooms are spacious and the lobby bars are lively.
However, a hotel like this should offer a complimentary breakfast, at the very least.

10/10

Exceptional

11 Mar 2018

TARIQ

NICE VECATION

LOCATION IS GOOD AND THEIR STAFF WERE HELPFUL

Partner

8/10

Excellent

01 Mar 2018

Verified traveler

There was no Mat for praying & directions for Qibla in the hotel room

4/10

Poor

12 Feb 2018

Wouldn't recommend

Noise from nearby building work
Staff unprofessional
Don't let guests in room
Breakfast no variety

6/10

Pleasant

11 Jan 2018

Anthony

Not bad, but not great

It was OK, and I was reasonably pleased, until the price almost doubled on Thursday night, our last night in Dubai, so we moved to another hotel at the same price, the dusitD2 kenz hotel, and were stunned at how much better it was. Everything is relative, I guess.

8/10

Excellent

04 Jan 2018

Vincent

A central location, nice roof top pool

Family

10/10

Exceptional

21 Dec 2017

shivani

Excellent staycation

My stay was incredible. Hotel room was large and extremely comfy beds. The service from staff was friendly and I will be back soon.

8/10

Excellent

13 Nov 2017

Sandra

nice hotel close to Mall and Metro.

Lovely stay breakfast good and evening meal very reasonable

4/10

Poor

13 Nov 2017

Verified traveler

Needs a big refurb

This hotel is ok if you are on a budget it needs a massive return in order to bring it up to the other standards of similar hotels. Pool on roof area could be vastly better. Smoking in the monkey pub was awful. food always buffet choice poor in the evening and always cold. Breakfast ok but cold. Our friends bathroom down the side of shower door and bath had not been cleanrd for years. Very black growths. Overall staff good near Dubai mall. There are better properties to stay in Dubai.

8/10

Excellent

30 Oct 2017

Tavara

Great price

This is my second time staying at this hotel and the only concern I have is the bathrooms could be updated.

Partner

8/10

Excellent

01 Oct 2017

mazen

Value to price

Best value to price good location. Walking distance from mall and public transport.

6/10

Pleasant

28 Sep 2017

Verified traveler

It was alright

i stayed for 1 night. reasonable price. spacious room. bathroom wasn't good. not clean, and weak water pressure. acceptable food.

10/10

Exceptional

22 Sep 2017

cathy

Great stay in Dubai

Great stay in Dubaiw, room is very big and comfy. The only bad things is too far out from air port.

6/10

Pleasant

03 Sep 2017

Verified traveler

Nice comfy big rooms and in a very good location, parking space are small

8/10

Excellent

28 Aug 2017

Verified traveler

recommand if you have a car or use a taxi

nice hotel with a good price , large room and close to mall of emirate but you need a car or a taxi for other destinations .(free car park available )

8/10

Excellent

19 May 2017

Good hotel near metro station

Location:
Was very close to metro station which make it so easy to travel.

Check-in / Check-out:
Very easy and welcoming staff. We have arrive around 11am and we got the room within few minutes.

Room:
Room size was very large and very comfortable.

Negative points:
1- The bath tub was not clean and we could see germs around it. So we used the cabin shower instead.

2- The marble stone around the bath was also broken. Can be dangeruouse.

3- We could see dust on some tables specially on the fridge top.

4- Aircondition was constantly on and it was not possible to turn it off with the controller switch.

In general if you are not too fussy about cleanliness, this hotel is well located and has reasonable price.

8/10

Excellent

04 May 2017

Verified traveler

Nice location
Expedia price
Reasonable
Second time to book it
Because close to the mall and downtown

10/10

Exceptional

04 May 2017

Verified traveler

Lot of traffic noise from the road

Partner

2/10