Name: Sandman Signature St. John'S Hotel
Address: 227 Kenmount Road, St. John's, A1B 3P9, CA

10/10

Exceptional

03 Aug 2026

Dora

Always love staying at the sandman

10/10

Exceptional

01 Aug 2026

Terry

Game on the front desk was incredible. Helped us find a great pub! Wealth of knowledge

10/10

Exceptional

01 Aug 2026

Rachel

Beautiful hotel with comfortable rooms. Staff was very helpful. Would definitely stay again.

6/10

Pleasant

31 Jul 2026

Dave

The hotel is 20 minutes away from the downtown core but it was an easy drive to other areas of the Avalon Peninsula. There is a Moxie and Denny’s in the hotel and Tim Horton’s a few minutes walk away. On entering, the lobby is clean and modern. Staff were friendly and engaging. In the room, it was clean and spacious. Only problem we had was in the washroom where the shower stall was dirty along the base and the dirt was coming off. It was the seal that was rubbing off. Mentioned this to front desk and was told it would get cleaned. I think there was some miscommunication so it didn’t get cleaned. But we let it go since it wasn’t a big deal as long as we didn’t touch that area. All in all it was a decent hotel for the price we paid and the staff were friendly so it’s not on them. We like the fact that there was a decent restaurant in the hotel. I would still recommend this hotel for budget conscious travellers.

8/10

Excellent

29 Jul 2026

Alex

The pool and gym were not available. This was disappointing as I paid lot of the stay and did not have access to the gym or pool.

Also the tub drain was clogged and It did not drain properly.

6/10

Pleasant

28 Jul 2026

Byron

The King bed was short so my feet hung out over the end, which should not happen even though I’m 6’2” tall. This was an upgraded room from what I had booked. Mattress was uneven as well. Not a great sleep.

4/10

Poor

25 Jul 2026

Annette

We chose this hotel for the pool and fitness center the website said they would be open july 17 and when we checked in they said a couple more days had we known we would have moved hotels. It was too late by the time they admitted it wasn't going to be open at all. Very disappointed. Other than that it was a nice place to stay.

6/10

Pleasant

25 Jul 2026

Caitlin

It was clean room

8/10

Excellent

24 Jul 2026

Rachel

The hotel has a good location with a nice clean and comfortable room for a very good price. The ice machine was broken, and pool/fitness room not available. The corridors were filthy, and often filled with garbage. The elevator was broken on the last day of our stay.

10/10

Exceptional

23 Jul 2026

Brian

Everything was very good

10/10

Exceptional

23 Jul 2026

Brittany

Multiple food options onsite. Spacious room. Helpful staff

Friends

10/10

Exceptional

22 Jul 2026

Lauren

I go often, it's great!

8/10

Excellent

20 Jul 2026

Peter

Smooth check in

Partner

6/10

Pleasant

20 Jul 2026

Kendrick

The hotel had plenty of food and some activities could not use pool it was close the housekeeping so so they did not clean toilet each day and just did a bed change and moved on could of been better I’m a housekeeper myself first day the lady at counter was great gave me a quick tour and took care of all my questions but checking out not good they made a few mistakes tried to double charge my credit card and they forgot to change my room type they did not catch it till the end of the stay I showed proof of the charge I paid when I checked in day one they charged me 500 dollar more and kept security deposit not cool tried to cheat me out but overall the room it self was amazing and beautiful building staff overall was great I would stay again but just watch out make sure you know what you are paying and keep proof screen shots or bank statements and receipts.

Self

8/10

Excellent

19 Jul 2026

bettina

The beds were comfortable, bathroom clean. It was a pleasant stay.

Family

6/10

Pleasant

19 Jul 2026

Jeffrey

Ok overall but shower head did not work properly and hotel is a little dated.

Family

10/10

Exceptional

19 Jul 2026

Dawn

Wonderful

Friends

10/10

Exceptional

19 Jul 2026

Linda

Clean, comfortable, and continental breakfast included!!

Friends

10/10

Exceptional

18 Jul 2026

Shannon

Our double room was a good size and the hotel seemed renovated and modern.

Partner

10/10

Exceptional

18 Jul 2026

Jennifer

Nice clean room. Pool and fitness center are closed due to renovations.

Friends

10/10

Exceptional

18 Jul 2026

James Philip

Very clean and updated rooms. Friendly staff and good baclse foe getting arou d the Avalon.

Partner

4/10

Poor

18 Jul 2026

Stephanie

Terrible! 1st off this was our second stay there for the trip. We started in St. John's and ended in St. John's. We did not have a great first stay there and the 2nd was worse. We checked in around 430pm and were told that the room I had booked was \"sold out.\" How can a room that is paid for and reserved be sold out? I had reserved and prepaid for a king room with sofa bed which is a higher price than a regular king room and was told it was sold out. How is that possible? They then proceeded to downgrade me to a regular king room but still charged me for what I had paid for which was the more expensive king room with sofa bed. That is theft by the way! They never adjusted the price or invoice. I am an Expedia gold member and they told me that there were no upgrades possible because they were fully booked. So I didn't get an upgrade or the room I paid for but instead got overcharged for something less then what I reserved. Additionally instead of offering me complimentary late check out for thr issue they charged me for it! I needed as late a check out as possible due to a late flight and they would only let me stay until 2pm charging me almost $60.00 for it. These people are criminals! They don't even offer a service to hold luggage. On our 1st visit they even \"forgot \" to give us the $15 credit voucher for free drink or food that comes with being an Expedia VIP. Never ever staying here again! Over $2000 grand spent for 3 nights at start of trip and 2 at end and horrible!

Family

10/10

Exceptional

17 Jul 2026

Amanda

Great place to stay bed was comfy rooms are clean. Needed a last minute late check out and they were more than happy to let us.

10/10

Exceptional

15 Jul 2026

Cathy

Great staff!

Self

6/10

Pleasant

15 Jul 2026

Stephanie

Okay so we stayed here twice on our recent Newfoundland trip. The first was for 3 nights when we 1st came into St. John's and the last was when we traveled the whole island and then came back for 2 nights before leaving for home. Warning flags went off 1 month before we traveled. I contacted the hotel to tell them that our flight would be late so we would be checking in after 1 am. They told me they didn't have our reservation and that was scary because we were 1 month away and the weekend we were staying on was the long weekend for both Canadians and Americans so it was sure to be packed. I had booked back in February through Expedia and was freaking out. The hotel was useless. We emailed them and called them and they said that it wasn't there and that we needed to speak with Expedia and this is after sending them our confirmation and booking numbers ect. Expedia had the reservation but somehow the hotel did not. Long story short, if it wasn't for Expedia and their team this issue would have never been resolved. After Expedia reached out to the hotel the hotel suddenly found the reservation. Surprise Surprise. We ended up coming in after 1am to still wait 15mins to check in because the 1 person at the desk was on the phone. She was friendly but didn't give us our Expedia VIP voucher for drinks and I even needed to reach out to Expedia about that. The room was a bit rough for wear but comfortable. This hotel needs renovating. Pool and gym were closed :( Not a good experience.

Family

6/10

Pleasant

14 Jul 2026

Grace

Clean room but the pool wasn’t open

Self

6/10

Pleasant

12 Jul 2026

Virginia

the shower stall was very slippery and there was no grab bar.The hotel was dated, there were threads hanging from the couch.

Self

10/10

Exceptional

11 Jul 2026

RAY

We stayed for 5 days, had an awesome stay and enjoyed St John's. The housekeeping service was superb Marina K surprised us with a rose made from a towel one day and an elephant the next day. She was very friendly. My husband 's birthday was on the 10th of July and when we returned after our excursions, we were greeted with balloons , a birthday card, a nice bottle of water and some desserts for his birthday. Very thoughtful and considerate. We will definitely return to the Sandman hotel in St John's again. Thanks for an enjoyable stay. July 6-11th.

Friends_and_family Family

4/10

Poor

07 Jul 2026

Paul

We had a spacious suite , unfortunately it was very dimly lit, and three nights in we found silver fish in two locations in our room. We alerted the manager , and on a 7 night stay was offered a $40 credit without an apology. After voicing my concern that they may have gotten into our suitcases, clothing , etc. His words were it is a dampness bug that usually doesn't climb. I told him we found one while we were sitting on the sofa and two on the kitchen counter which means they definitely climbed and could very well be taken home into our house . We often stay at Sandman properties, but this has left us looking elsewhere in the future. Very disappointing

Partner

8/10

Excellent

06 Jul 2026

Karen

Good

Partner

10/10

Exceptional

05 Jul 2026

Robert

Awesome stay!

Partner

10/10

Exceptional

05 Jul 2026

Ernest

Good location with restaurants on site.

Friends

10/10

Exceptional

05 Jul 2026

Xianguo

It's a good service from front desk staff and manager, thanks.

10/10

Exceptional

05 Jul 2026

Roland

Last night in St. John's before flying out, selected this location because it was close for returning a rental car. Super clean and great staff turned out to be the nicest place we stayed on our 2 week trip but it's not walking friendly. 2 good chain restaurants attached to the hotel and we did walk to the mall - over 30 minutes - but unless you have a car it's too far from any tourist spots for any extended stay.

Partner

8/10

Excellent

04 Jul 2026

PETER

Room was clean and well maintained, parking easy.
Only problem was with room service when you ate at Moxies the food was alright the times i ordered room service t he food was was chewy and cold.

Partner

10/10

Exceptional

03 Jul 2026

Nicola

We had a wonderful time. We will definitely be back ❤️

Family

10/10

Exceptional

03 Jul 2026

Patricia Janet-Ann

Great location, lots of parking 2restaurants on property plus Tim Hortons and Starbucks within walking distance. 10 min drive to downtown. Rooms clean, well maintained.staff at front desk and cleaning staff attentive and friendly

Self

10/10

Exceptional

03 Jul 2026

Brenda

The newness of the property was evident and the staff were very helpful!

Partner

10/10

Exceptional

02 Jul 2026

Leona

Love staying there as usual. Very friendly and understanding staff and Ammenities were great. Will definitely stay again and Resaurants were wonderful. Great food !

Partner

10/10

Exceptional

02 Jul 2026

Paul

Nice property, comfy bed.

Family

10/10

Exceptional

01 Jul 2026

Taufik

Very nice hotel staff, clean and beautiful hotel condition.

Friends_and_family Family

10/10

Exceptional

01 Jul 2026

Keith

The one thing I will say is I found the shower dangerously slippery, no rubber mat to stand on

Partner

10/10

Exceptional

30 Jun 2026

Johnny

Very clean and maintained. Exceeded expectations

8/10

Excellent

30 Jun 2026

Ilse

The only negatives I would say was that the pool and fitness were closed the week we were there and has been closed for quite a while. Staff were great. It was nice having two restaurants on site so we could go right from our hotel without going outside. The room was really nice, big walk in shower, plenty of hot water, robes and nice big towels. Bed was amazingly comfy.

Partner

6/10

Pleasant

30 Jun 2026

Kayla

.

8/10

Excellent

29 Jun 2026

Jocelyn

I stay here regularly because of its location, hot tub & pool for exercise . It’s close to hospitals, shopping & food. It’s a comfortable hotel with clean rooms. My only complaint, I was disappointed that the hot tub & pool facilities were closed for renovations & had no idea when they would be completed. It would have been great to know this in advance. This is the second time it has happened to me. The rates of the hotels have increased tremendously and I think it’s important that clients know before hand what is available.

Self

10/10

Exceptional

29 Jun 2026

HADIR

Clean hotel and comfortable room. Tea and coffee were available throughout the day in the lobby which was quite convenient. Unfortunately, the pool was not open.

Business

8/10

Excellent

28 Jun 2026

Keith

Hotel was very good, restaurant was excellent but the elevator was out of service for quite a while now

Partner

8/10

Excellent

28 Jun 2026

Nancy

Unfortunately the gym and indoor pool were closed. We needed maintenance to open the balcony door and they were prompt and helpful. Appreciated the fridge and microwave in the room, and the free coffee/tea/lemon water in the lobby. Also the mini store beside reception.
I would stay here again if the pool and gym were open.

Partner

10/10

Exceptional

28 Jun 2026

Stephan

We arrived very late due to our flight. Staff at desk were extremely welcoming and helpful. They upgraded us to the nicest room on 6th floor! It was so quiet and comfortable.

Partner

10/10

Exceptional

28 Jun 2026

Justin

Great location for shopping and access. Easy parking. Beautiful lobby and room.

Partner

10/10

Exceptional

28 Jun 2026

Rudolf

This property location was fantastic. Close to everything you might need or like to go. The hotel was clean and the staff were fantastic, helpful and interested in you. The housekeeping was fantastic with quality toiletries provided! The beds were amazing and as comfortable as advertised!

10/10

Exceptional

27 Jun 2026

Robyn

Really enjoyed our stay and would recommend the Sandman to anyone who looking for a quality place to stay.
Thanks to all the staff.
John and Robyn

Friends

8/10

Excellent

27 Jun 2026

Michael and JoAnne

Everything was great except the pool was suppose to be ready but was delayed when we got there.

Partner

6/10

Pleasant

27 Jun 2026

Amanda

Room was ok, the pool and hot tub was closed the whole duration of our stay. Chose this hotel for the amenities and even called months before checking in to confirm the pool/hottub would be available at the time. Very disappointing.

10/10

Exceptional

26 Jun 2026

Darrell

Newer property . Nice rooms. Tim’s right next door .

Business

8/10

Excellent

26 Jun 2026

David

There should be bottled water in the room

10/10

Exceptional

26 Jun 2026

Michelle

We stayed one night in a Standard King size room #338. The location was right off the highway and surrounded by many restaurants, shops (walmart, Canadian Tire, Home Depot etc.) and other hotels. The room was large and spacious with a king size bed, a table with 2 chairs, a writing desk with chair, a fridge, microwave, and safe. Bathrobes and plenty of plush towels were provided. The bathtub/shower combo had good hot water and water pressure. We loved and tea/coffee station in the main lobby to catch a hot drink early in the morning or evening. There is a Moxie's, Denny's and Tim Horton's nearby - just walk there. The parking was free and included on site. The WiFi was strong and adequate for our needs. We would stay here again in the future. Thanks

Partner

2/10

Poor

25 Jun 2026

Raymond

Booked for the amenities and they were closed

Partner

10/10

Exceptional

25 Jun 2026

Joseph

hotel was excellent staff, restaurants and room. However, looking at garbage bins with room clear outs in them was not what guests want to see. exterior groundmaintenance should be addressed

Partner

10/10

Exceptional

25 Jun 2026

Scott

We really enjoyed our stay. The staff was super friendly and very helpful. The rooms and common areas were spotless and the hotel is very fresh/modern. There was plenty of parking and there are lots of food option on site and near by. I would definitely recommend the Sandman Signature.

Family

6/10

Pleasant

25 Jun 2026

James

They did not have their pool available as it was in renovation. They went past the posted timeline for this Reno.

Self

2/10

Poor

23 Jun 2026

Paul

Our mattress was beyond finished. I cannot believe a hotel would allow guests to sleep on a one that sinks into the center as if it’s normally the resting place for a wrecking ball. The one thing hotels need to get right beyond anything else is the mattress, wouldn’t you agree?

Other than that we keep getting bad room locations within the hotel with high traffic hallways (this time the entrance to the connected Denny’s restaurant, 1st floor) but that string of bad luck in my opinion is because of booking through third parties like Expedia, pretty sure hotels give their worst rooms to those services.

Family_with_children

10/10

Exceptional

22 Jun 2026

tram

Parking is included. Hotel was clean. Only complaint was gym and pool were closed for renos. Otherwise no complaints.

Self

10/10

Exceptional

19 Jun 2026

Brendon

Excellent Hotel for the price point. A little out of the way from the tourist areas but never waited longer than 2 minutes for Ubers. Room was spacious, clean and had plenty of amenities a traveller would need. No Breakfast available but there is a Denny’s attached to the Hotel. Lobby Coffee was fantastic and consistently good and served well into the evening.

Partner

10/10

Exceptional

19 Jun 2026

David

Good hotel. Bit outside of downtown St John’s but easy to get to.
Check in / out was really easy with no issues.
Room was fine, squeaky door on the bathroom that was sorted within minutes.
Bed comfortable. Bathroom clean.
Overall good value for our short stay in St John’s.

Partner

4/10

Poor

19 Jun 2026

Leanne

Pool and gym closed even though we paid close to $400/night. Fire alarm went off at 3am and we had to wait outside. Rooms were very dark.

10/10

Exceptional

19 Jun 2026

Joshua

Very central to everywhere we needed to go. Quick drive to downtown or to get on highway for exploring. Front desk very friendly!

Partner

10/10

Exceptional

18 Jun 2026

Michael

Nice facility. A little far from downtown.

Partner

2/10

Poor

17 Jun 2026

jana

Fire alarm going off at 2 in the morning when having to be up early for flights. Was told this happens when Dennys is cleaning vents. Our room was smelly upon arrival open window to help with odor

Family

10/10

Exceptional

17 Jun 2026

Nancy

Very disappointed that pool and fitness room are closed.

Partner

6/10

Pleasant

17 Jun 2026

Alain

No pool no gym room not very clean. Disrupted a few time. Maintenance walking in room without knocking at the door and fire alarm at 3 am.

Partner

10/10

Exceptional

16 Jun 2026

Michael

A little far from downtown, but nice facility.

Partner

10/10

Exceptional

14 Jun 2026

Brian

This is a modern, clean and well maintained hotel. Friendly and helpful staff. Close to restaurants and easy access to all points of interest. One of the nicer hotels I have stayed at in this price range.

Friends_and_family Friends

10/10

Exceptional

14 Jun 2026

Jennifer

Convinent location, plenty of parking
Sad that pool still closed
Otherwise well maintained and quiet

Family_with_children

10/10

Exceptional

14 Jun 2026

Deborah

Very welcoming at reception… clean, comfortable rooms… great parking set up…nice restaurants on site… great coffee in the lobby

Friends

8/10

Excellent

14 Jun 2026

Dennis

The beds were on the hard side.

Family

10/10

Exceptional

14 Jun 2026

Alyssa

We have stayed here a number of times now and we love it here, great experience.

Partner

10/10

Exceptional

13 Jun 2026

John

Clean room,suite with seperate bedroom good for travelling with kids - gives parents and kids more privacy.

10/10

Exceptional

12 Jun 2026

Stephanie

Perfect for our short stay after getting in late from the airport.

Partner

10/10

Exceptional

12 Jun 2026

Carolyn

Clean hotel - pool and hot tub not available 😔

Partner

10/10

Exceptional

12 Jun 2026

Frank MacLean

Everything was good

Partner

10/10

Exceptional

11 Jun 2026

Jan

Sandman as a whole was excellent. Highly recommended & will stay with Sandman again

Family

6/10

Pleasant

11 Jun 2026

Marjorie

Room was good, staff was helpful. The pool and fitness centre were closed which was disappointing.

Friends

10/10

Exceptional

10 Jun 2026

Shawn

Great

6/10

Pleasant

10 Jun 2026

Gisele

We didn't have anything included in our stay except a one-time 15 dollar credit for the attached restaurants, Denny's and Moxies. We were there 5 nights, so that seems a bit cheap.

There was no breakfast or airport shuttle included. We had to cab it both ways, about another 120 dollars. We ended up walking to the nearest grocery store and buying our breakfast foods. Denny's and Moxies were both pricey. I was sure they had a shuttle, but apparently I was mistaken.

The room size was adequate, but the bed was very soft and A/C didn't cool beyond 17 degrees. We opened the balcony door to let in cool air at night, but the door was very hard to move. We asked the desk to please make it easier to open but nothing was done.

They offered a laundry service and we wanted to take advantage of that, so we prepared a bag of dirty clothes to drop off at the front desk. When we went to pick up and pay for this at day's end, the bag, unopened, was returned to us. Apparently the contract laundry workers didn't show up. We received an apology, but nothing else.

Partner

10/10

Exceptional

10 Jun 2026

Jean-Francois

Great

10/10

Exceptional

09 Jun 2026

Russell

Everything was great.

Partner

8/10

Excellent

08 Jun 2026

Christine

The lighting in the room wasn't great and in the bathroom it was very poor. I could hardly see in the mirror.
The towels and face cloths were very thick. This can be good and bad - bad in that the face cloth was impossible to use. It was too thick to wring out.
The pillows were overstuffed. The hotel did not have any less stuffed. I had to go to Walmart to purchase a pillow.
The water taps on the bathtub were very difficult to figure out. Consequently the water temperature could become dangerously high.
I missed having a complementary breakfast.
On the whole, my stay was very enjoyable. I would not hesitate to stay at this property again, if the price were right.

10/10

Exceptional

08 Jun 2026

K

Nice, clean hotel
Staff were very friendly and helpful
Dennys and Moxies attached to hotel made dining very convenient

Family

10/10

Exceptional

08 Jun 2026

Michelle

Parking was so convenient the room was very clean vows absolutely great

10/10

Exceptional

08 Jun 2026

Sarah

This hotel is our usual go to for trips across the island. We have noticed a bit of a decline in the cleanliness and maintenance of the property. Some floors smell of smoke, and the friendliness of the front desk staff has gone down. Still a good place to stay if visiting for a short time.

Partner

6/10

Pleasant

07 Jun 2026

Sheena

We booked this hotel back in December for a very special family vacation, which happened to fall on our daughter's birthday. We specifically chose the Sandman Signature because she loves this hotel brand and has celebrated birthdays at the Sandman Signature in our hometown before.

Unfortunately, we were very disappointed to learn that the pool was closed during our stay. While we did receive updates, by that point it was too late to make alternative arrangements, as accommodations in St. John's were quite limited.

The room itself was fine—clean and comfortable, but nothing particularly memorable or exceptional.

On the positive side, the location was excellent and conveniently close to many of the attractions and activities we had planned. We also appreciated having two restaurant options right in the hotel and enjoyed meals at both during our stay.

Overall, while the location and dining options were great, the pool closure significantly impacted our experience, especially given that we had specifically chosen this hotel as part of our daughter's birthday celebration.

Family_with_children

10/10

Exceptional

07 Jun 2026

Emily

Love love love! The check in staff were amazing! They hooked us up with a balcony room - suggested it! The room was clean and beautiful. I had an amazing getaway with my partner.

Partner

10/10

Exceptional

07 Jun 2026

Lorilee

Daily maid service with fresh towels and bathrobe provided. Very clean

Self

8/10

Excellent

07 Jun 2026

Susan

Great place

6/10

Pleasant

07 Jun 2026

Anita

Hotel is dated . Beds were not comfortable and pillows were too big. Coffee was offered in main lobby but creamer was coffee mate, not even real milk or cream. Our room was $285 + taxes. Did not feel our experience was worth this price

Family

10/10

Exceptional

06 Jun 2026

Katherine

The hospitality staff were amazing. Very friendly and helpful
Rooms were clean, spacious, very comfortable.
Would stay here again and recommend to friends and family.

Family

10/10

Exceptional

06 Jun 2026

Brent

Bed was very comfortable. Nice room. Lots of Parking, easy access, and Denny,s for the midnight arrival and easy breakfasts.

Partner

10/10

Exceptional

05 Jun 2026

Thomas

Never a surprise