Name: Holiday Inn St. John's
Address: 180 Portugal Cove Rd, St. John's, A1B 2N2, CA

10/10

Exceptional

04 Aug 2026

Maxine

Convenientt location, nice room

4/10

Poor

04 Aug 2026

Crystal

There was toenail clippings in the floor in our room. Gross!!
The housekeeping staff threw away items that weren’t garbage and were meant to take home.
The curtains on the window were dirty and stained.

8/10

Excellent

03 Aug 2026

Donald

Will only stay there out of necessity.

8/10

Excellent

02 Aug 2026

Amanda

Everything thing was good 😊

10/10

Exceptional

02 Aug 2026

Gordon Kenneth

great

10/10

Exceptional

31 Jul 2026

Mandy

.

10/10

Exceptional

30 Jul 2026

Lindsay

Great place to stay for location to downtown St. John's and also for families. Clean rooms, friendly staff. Quiet and best of all an amazing pool and watersides for the kids to have fun on. We will definitely be back.

8/10

Excellent

30 Jul 2026

Cheryl

There was no hot water for >12 hours. When requested, we were given a free breakfast at Mario’s (who were terribly understaffed).

6/10

Pleasant

30 Jul 2026

Betty

The most disappointing part of the stay for us was the reduced hours of the waterslides. We specifically chose a hotel with waterslides for our children, but the slide is reduced hours of 2-9, and it was closed at around 5:30 on the day of our stay. We hadn’t expected the slide hours to be less than the pool hours, so we had some very disappointed children sadly.

8/10

Excellent

30 Jul 2026

Krista

Room clean, breakfast was great options at restaurant at hotel.

4/10

Poor

29 Jul 2026

Simon

For starters there was no hot water available in the room, either in the sink or the shower. The fridge did not work, and the phone in the room had no cable, so was not functional. At breakfast the restaurant was understaffed with servers who appeared not to know their job. We informed staff we were in a hurry but did not get drinks for 30 mins, and our breakfast arrived after 50 minutes, just as we had to leave. They also got our orders mixed up and brought my wife - who is celiac - a gluten breakfast that she could not eat. When my wife needed to leave on her own with five bags, she was offered no help with the trolley. She then asked to leave her bags with the hotel, who put them in an unlocked office. Once it came time to leave, once again the front office staff offered no assistance with bags. Finally while the water slides in the pool area were fun, the pool itself was very cold and my kids could not bear to swim in it.

10/10

Exceptional

29 Jul 2026

Talaat

breakfast not included

6/10

Pleasant

29 Jul 2026

Tom

The hotel had the worst internet connectivity I've experiences while travelling. I had to go to the lobby to get to get connected as connectivity in my room was extremely spotty.

4/10

Poor

28 Jul 2026

taranoel

Hair in the shower, on the balcony was bathing suits from previous guest so it was obvious that cleaners didn’t pay attention to that… the price per night was expensive and no breakfast included

6/10

Pleasant

26 Jul 2026

Patrina

Staff=great
Heat blew up behind the curtain and didn't really enter the room. The pillows were tiny. The stay was, ok.

8/10

Excellent

26 Jul 2026

Rob

Over priced,but everyone is gouging these days. Clean rooms,clean pool and gym. Helpful staff. East Side Mario very clean. Understaffed only because nobody wants to work anymore. Over worked staff did a great job and food was hot and very good.

6/10

Pleasant

26 Jul 2026

Jan

.

8/10

Excellent

25 Jul 2026

Annu

Nice place! Close to restaurants.

4/10

Poor

25 Jul 2026

Omar

There was no porter, no hot water, and they didn't tell us before booking.

Thanks

6/10

Pleasant

25 Jul 2026

Roxanne

I found the staff to be rude and less than helpful.
The caution tape around the parking lot and preventing you from driving up makes things less than convenient
Climbing stairs with luggage.

2/10

Poor

24 Jul 2026

Joe

The rooms were terrible I changed two rooms both the rooms didn’t look too good for the holiday inn group could see the patchworks on ceiling visible also no hot water , the front was under construction no signs to state what door to go or anything really the worst experience

8/10

Excellent

24 Jul 2026

Kayla

Staff was very helpful

6/10

Pleasant

24 Jul 2026

Betty

Didn’t receive my deposit refund like I was told I would

8/10

Excellent

22 Jul 2026

HARNAHALLI

Good convenient central location with adequate car parking space. Property is old. Good Gym and pool
Restaurant is busy in the evening and weekends. Breakfast is pretty average and expensive

8/10

Excellent

20 Jul 2026

Kerry

The rooms are standard but the beds were surprisingly comfortable. The toilet and shower room looked more worn, dated, and not fully clean.
The stairwell was very dirty.
Convenient location and not at downtown prices!

10/10

Exceptional

20 Jul 2026

KAREN

staff, service and location were excellent.

Friends

8/10

Excellent

19 Jul 2026

Karen

The room smelled like tobacco, the staff was 100 percent the best especially at check
In

Friends

4/10

Poor

19 Jul 2026

Amanda

Not maintained. Staff are overwhelmed but trying their best. Hotel is too expensive for what you get. Not close to downtown NL or the airport. Inconvenient.

Family_with_children

8/10

Excellent

18 Jul 2026

bastien

everything was nice and clean. Probably exactly what you would expect from this hotel at this price point.

Could use a bit of reno but nothing extreme or disturbing. I would recommand it

Friends_and_family Family

4/10

Poor

17 Jul 2026

Saliman

Mold in the bathroom.

Friends

8/10

Excellent

17 Jul 2026

Janet

It was clean but old

Family

8/10

Excellent

17 Jul 2026

Alexandra

Access to the patio attached was a bonus. Clean rooms, helpful staff. Comfortable spot for a weekend away from home

Partner

10/10

Exceptional

15 Jul 2026

Harold

Staff

4/10

Poor

15 Jul 2026

Goldwyn

They definitely need to change there mattresses.

Partner

10/10

Exceptional

14 Jul 2026

Kais

The service is truly excellent, so when I want to book a hotel, it's my best choice.

8/10

Excellent

14 Jul 2026

Sabrina

The only complaint I have is that the entire main floor and lobby wreaks of cigarette smoke. It's very strong. The room was fine and the staff was nice.

Partner

10/10

Exceptional

14 Jul 2026

nathalie

Clean, nice staff. Had a good stay!

Friends_and_family Family

8/10

Excellent

13 Jul 2026

Chidambaram M

Location is central.

Partner

8/10

Excellent

13 Jul 2026

Nives

Stayed 3 nights. The room was not cleaned during that time. Coffee supply was not replenished but promptly brought up to the room when front desk was called.

10/10

Exceptional

13 Jul 2026

Zahid Sharif

My stay at the Holiday Inn by IHG was a pleasant one! Had no concerns with the quality of the room and amenities. I did however feel the staff could have been more helpful with assisting me with any questions or concerns as I opted to refer to Google instead.

Self

8/10

Excellent

12 Jul 2026

Courtney

Was a loving place to stay for a little night getaway

Family_with_children

2/10

Poor

11 Jul 2026

Nihar

I didn't get my deposit back yet. They told me in last week

Friends

6/10

Pleasant

10 Jul 2026

Charlene

Not worth the money paid.

Family

8/10

Excellent

07 Jul 2026

Rhona

Room was comfortable, but , hate the bathroom, there is no good place to put things when showering. Lack of counter space for 2 people. Shower wasn't terribly clean looking. It wasn't dirty, just old looking..

Partner

4/10

Poor

06 Jul 2026

James

The hotel’s policy with Service Dogs directly goes against any known internet search in regards to whether Service Dogs are allowed.
There is also a tremendous amount of garbage around the outside of the property (especially if you have a Service Dog/Dog).

Partner

10/10

Exceptional

01 Jul 2026

Matt

Great city and great hotel will be back

Self

2/10

Poor

01 Jul 2026

Robert

Terrible. The bathroom consisted of a shower and toilet. The sink was in the main room. The bathroom wasn’t even big enough to change your mind, and the sink had no where to hang a hand towel. We were there for 8 days, and housekeeping would collect the towels even if they were hung up on the one hook in the bathroom, and then they wouldn’t leave enough for the 4 of us in the room. The room wasn’t cleaned the whole time we were there. There is no microwave in the room and travel with 2 teenagers it is a must. There was no way to make a cup of tea in the room. Had to use the dirty microwave in the lobby and the power was very low so had to set it for 3 minutes to get the water to boil. Would never stay there again. There are far better places in the area.

Partner

10/10

Exceptional

01 Jul 2026

Jason

.

Partner

2/10

Poor

01 Jul 2026

Shawn

They wouldn’t let me stay due to not having a credit card.

Self

6/10

Pleasant

28 Jun 2026

Jerry

If you got your reservation from a travel app they will stick you in Timbuktu, where there is no wifi whatsoever. Uber is a quick 9 mins to George st. The restaurant attatched to the hotel is not very good. For the price I would consider a better hotel.

Self

6/10

Pleasant

28 Jun 2026

Julia

Didn’t like being on the bottom floor but rooms were clean and front desk staff was helpful and pleasant. TV was not working properly and not addressed by maintenance though we called.

Family_with_children

2/10

Poor

24 Jun 2026

Deepak

Ac was not working and heat too. There no water coming from the shower.Called the service and no one picked up worst holiday inn ever

Friends

2/10

Poor

23 Jun 2026

KRISTOPHER

M

8/10

Excellent

22 Jun 2026

Penny

The room was clean the staff excellent. Breakfast staff were amazing. Breakfast was delicious. Parking was not a problem. The heating cooling system in the room was a bit loud and the decor getting a bit dated but an excellent stay overall.

Friends

8/10

Excellent

22 Jun 2026

Donald

The property was clean and maintained but dated.

Partner

6/10

Pleasant

22 Jun 2026

Sonia

The stay was decent overall, but the property feels dated and could really use a refresh. My original room on the 4th floor had poor Wi‑Fi reception, though the staff were very helpful and quickly moved me to the 3rd floor, which I appreciated.
The bathroom layout was unusual—the sink was located outside the toilet and shower area, which felt awkward. In addition, the shower door in my room wouldn’t stay fully closed, leading to water spilling onto the floor after use.
One downside was that this was the first Holiday Inn I’ve visited that didn’t offer breakfast at all, whether included or for purchase. Overall, it was an okay stay, but there’s definitely room for improvement.

Self

10/10

Exceptional

21 Jun 2026

matthias

beautiful

8/10

Excellent

21 Jun 2026

James

Staff was pleasant and knowledgeable

Partner

8/10

Excellent

20 Jun 2026

Ross

Good location and fairly proximate to the airport. I was able to check-in a bit earlier which was helpful as my flight landed at 7:00am so a noon check-in was appreciated.

Family

2/10

Poor

20 Jun 2026

Gerald

The advertised photos are VERY selective and strategic. The lobby and attached area? Gorgeous. The rest of the building? Straight out of a horror film once you leave that area through the doors to the elevator it smells moldy and there were wires hanging out of the wall by the elevator. The section with the rooms look like they were bought from the world’s shadiest motel and had paint slapped on them. The room itself looked as expected until you went into the bathroom the back of the door had not been cleaned because there was drip stains going down it from the top of the door, shower not cleaned there was obvious grime in the tile. The doors (BOTH) had broken locks. We got into bed and it smelt HEAVILY of a man’s cologne. There wasn’t trash bags in the bins, and we specifically booked this hotel for the pool and water slide. They don’t run the water slide on weekdays..? Said that NO WHERE online. The lady at the front desk was very kind and offered to extend us to a late check out but after seeing the pool that was a non issue. We took our child swimming and we got in the pool and it smelt again, like mold. Swimming around and noticed around the ENTIRE pool was so incredibly scummy and disgusting with a ring around the top of the pool tile. Just dark grey and gross. Clearly not cleaned anytime recently. I’ve stayed at holiday inns before but nothing ever like this. For $270 this was an absolutely insane stay. I truly WOULD NOT recommend this stay to anyone.

Friends_and_family Family

8/10

Excellent

20 Jun 2026

Mark

All good

Friends

6/10

Pleasant

19 Jun 2026

Kaitlan

The restaurant was great and you get a coupon for kids to eat free! Kids really enjoyed the pool slides but the pool itself was very cold. This hotel is OLD! There was mold on the wall where the windows are. I would stay somewhere else in town that has a pool/slides and is newer.

Family_with_children

8/10

Excellent

18 Jun 2026

Joanne

Very clean room. beds were comfortable had a great nights sleep .checkout and checkin was easy and very fast.

Family

8/10

Excellent

17 Jun 2026

Jeffrey

The room was vey clean, staff was pleasant and always able to assist us. Breakfast was delicious. We really enjoyed our time there

Partner

8/10

Excellent

01 Jun 2026

Stuart

Another great stay. Convenient location.
Front desk staff very accommodating.
Thank you!

Self

2/10

Poor

30 May 2026

Nicole

The room’s heater had chunks of dust, the pool was absolutely disgusting. My two year old put her hand in someone’s phlegm they spit on the side of the pool, which had a ring of dirt at the water line. The floor looked like it was mopped with a dirty bathroom mop because there were small hairs and bits of paper along the pool floor. The hotel wreaked of smoke. The poor front desk staff had a very long line of folks to help and had to answer the phones.

Do Not Stay Here, it is expensive and dirty.

Friends_and_family Family

10/10

Exceptional

30 May 2026

Cordelia

Great service comfortable beds and best off all pet friendly!

Pet

8/10

Excellent

29 May 2026

Stuart

This is my second stay in ten days. Convenient location. Great parking. Fairly priced.

Self

4/10

Poor

29 May 2026

Weston

Bed was comfy, but the room was banged up. Paint chipping, dead bugs on the wall, curtains that weren't properly hung up, shower was a little dirty looking. Pool was dirty. Slides weren't working, and I am not sure of the last time they were. No breakfast. I would not recommend.

Partner

4/10

Poor

28 May 2026

Raymond

Not alot of options

Partner

10/10

Exceptional

27 May 2026

Glen

The service was excellent- highly recommend staying at this hotel.

Partner

10/10

Exceptional

24 May 2026

Gayle

Room was clean and spacious. Staff were kind and efficient with check-in and check-out. I cannot comment on amenities such as pool or restaurant as we got there after they closed and checked out before they opened.

Partner

6/10

Pleasant

24 May 2026

Dean

This hotel is in an ideal location in the city however it has become very run down. The quality does not reflect in the price.

Self

8/10

Excellent

18 May 2026

Stuart

would stay here again!

Self

10/10

Exceptional

17 May 2026

Helen

Fantastic breakfast. Staff were friendly and helpful. Room was very clean but definitely needs some minor repairs and upgrades.

Partner

10/10

Exceptional

17 May 2026

Julie

Very nice lobby with comfortable seating. East side Mario's was delicious. My room was really nice. Nice to see the k cup machine verses the traditional coffee pot.

Self

6/10

Pleasant

15 May 2026

Lance

Not to bad.

Family_with_children

8/10

Excellent

12 May 2026

Randy

Everything was good, clean and the bed was so comfortable.

Partner

6/10

Pleasant

10 May 2026

Matthew

Staff friendliness and accommodations could of been improved.

10/10

Exceptional

09 May 2026

Chesley

Wonderful night and stay. Enjoyed Eastside Mario’s meal. Very helpful staff and comfortable room.

Family_with_children

8/10

Excellent

08 May 2026

Edmund

Yes

Family_with_children

6/10

Pleasant

03 May 2026

Hilary

Rooms are needing major upgrades, windows are terrible. Myself and my 12 year old son had a 2 night stay and both nights we were so cold in our rooms, we had the heat up however the wind kept blowing in through the old windows and door. If it wasn't for the great staff this would be a horrible review. For the price I paid for a 2 night stay im greatly disappointed.

Family_with_children

8/10

Excellent

02 May 2026

Nekita

Beautiful hotel! Pool could be a little warmer

Family_with_children

4/10

Poor

01 May 2026

tiffany

The pool was freezing, heater broken and no signs up about it.

Family_with_children

8/10

Excellent

30 Apr 2026

Derrick

Clean room

Business

8/10

Excellent

30 Apr 2026

Iris

The staff was welcoming and accommodating. The rooms were clean and well maintained. Breakfast at East-Side Mario's was good - while they didn't have a lot of vegetarian options, they were willing to substitute, which was great! Newfoundlanders are wonder people! The next time I've there, I will stay at the Holiday Inn Conference Centre by the St. John's airport.

Partner

10/10

Exceptional

26 Apr 2026

Matthew

Room was great, staff were all very friendly and helpful.

Friends_and_family Family

8/10

Excellent

25 Apr 2026

D

Stayed for NLAR conference

10/10

Exceptional

18 Apr 2026

Crystal

Wonderful experience

10/10

Exceptional

17 Apr 2026

Maureen

Met all my needs

Partner

6/10

Pleasant

12 Apr 2026

Zachary

Pillows smelled bad and dust was everywhere on top of the headboards and pictures needs better cleaning but over all a wonderful spot and staff where friendly! Gonna stay there again sometime.

Family_with_children

8/10

Excellent

12 Apr 2026

Brian

Was nice, clean with quick service. Had a visit from their maintenance staff a couple times for small things. They were great.
Nice waterslide but no hot tub.

10/10

Exceptional

11 Apr 2026

Stephanie

Very run down

Family_with_children

10/10

Exceptional

11 Apr 2026

Sylvia Barbara

No breakfast available there. Would be nice if there was something in walking distance

8/10

Excellent

10 Apr 2026

Jason

Breakfast was good

Partner

8/10

Excellent

09 Apr 2026

john

Yes

Friends_and_family Family

6/10

Pleasant

08 Apr 2026

Jason

Stayed there for 5 nights. They only cleaned the room after the first night and never again. Each day we asked them to please clean it. Asked for clean towels, but they couldn't give us facecloths because aparantly there werent any clean. Elevator kept breaking down. And we were even stuck it in and had to get maintenance to get us out. I might add that on two previous stays at this hotel the elevator broke down. The elevator definitely needs an upgrade. And although it is the closest one to where we need to be when we travel, i likely will not stay here again.

Family

10/10

Exceptional

08 Apr 2026

Rita

Clean rooms and very comfortable beds

Partner

10/10

Exceptional

06 Apr 2026

Brooke

Loved our stay!

Family

2/10

Poor

05 Apr 2026

Misty

Pool location terrible. Was on 4th floor and it was terrible staff didnt explain great pn how to get there. Phone in room didnt work to call front desk or housekeeping. Bathroom is too small. Sink outside bathroom. Room isnt very big either. Smoking area isnt shoveled and no salt. Will not stay again

Family_with_children