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Hotel Mocawa Resort

Armenia · Colombia

Km. 2.6 Vía Al Valle Del CaucaView location

9.0/10Excellent291 Reviews
Cleanliness9.4/109.4
Service8.8/108.8
Comfort9.4/109.4
Condition9.4/109.4
Location9.0/109.0
Neighborhood9.6/109.6
Amenities8.8/108.8
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  • Business hotels
  • Sustainability certification
  • Most popular

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Hotel Mocawa Resort

Dip into one of the 2 outdoor swimming pools or enjoy other recreational amenities including outdoor tennis courts and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and an arcade/game room.

For lunch or dinner, stop by Bistro 1953, a restaurant that specializes in international cuisine. Dining is also available at the coffee shop/cafe, and room service (during limited hours) is provided. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges.

A complimentary continental breakfast is served daily from 7:00 AM to 10:00 AM. Featured amenities include complimentary wired internet access, a business center, and express check-out. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Make yourself at home in one of the 105 guestrooms featuring minibars and flat-screen televisions. Rooms have private balconies.

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With a stay at Hotel Mocawa Resort in La Tebaida, you'll be within a 15-minute drive of Plaza de Bolivar and Armenia Country Club. This family-friendly hotel is 10.7 mi (17.2 km) from Coffee Park and 26.7 mi (43 km) from Cocora Valley.

Make yourself at home in one of the 105 guestrooms featuring minibars and flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and designer toiletries.

Featured amenities include complimentary wired internet access, a business center, and express check-out. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Non-smoking
Childcare
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

Professional property host/manager Preferred by Nature Pets not allowed Service animals not allowed

Cleaning and safety

Sanitization
Contactless check-out is available

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

    We have included all charges provided to us by the property.

  • You need to know
    • If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
    • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
    • One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding. Children may not be eligible for complimentary breakfast.
    • Only registered guests are allowed in the guestrooms.
    • No pets and no service animals are allowed at this property.
    • Contactless check-out is available.
  • Special Instructions
    This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • Guests must contact this property in advance to reserve onsite parking
    • This property accepts credit cards and cash
    • Safety features at this property include a fire extinguisher
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Minimal age
    18
  • Optional fees
    • Airport shuttle fee: USD 68000 per vehicle (maximum occupancy 3)
    • Facilities fee: USD 3 per person, per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Plaza de Bolivar 3.5 km / 2.2 mi
Armenia Country Club 8.8 km / 5.5 mi
La Morelia Farm 15.8 km / 9.8 mi
Coffee Park 17.2 km / 10.7 mi
Centenario Stadium 18.9 km / 11.7 mi
Finca La Alejandra Cacao Tour 19.6 km / 12.2 mi
Quimbaya Gold Museum 21 km / 13 mi
Bolivar Plaza 21.1 km / 13.1 mi
The Dome Birds 23.1 km / 14.4 mi
Parque de Los Fundadores 23.2 km / 14.4 mi
Parque De La Vida 23.6 km / 14.7 mi
La Timid Waterfall 24.5 km / 15.2 mi
Quindio Botanical Garden 25 km / 15.5 mi
Recuca 25.6 km / 15.9 mi
Metropolitan Cultural Convention Centre of Quindío 25.9 km / 16.1 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of construction: 2015
  • Year of most recent renovation: 2020
  • Total number of rooms: 100
  • Number of floors (main building): 2
  • Annexe (s): 4
  • Number of floors (annexe): 2
  • Single rooms: 56
  • Twin rooms: 56
  • Double rooms: 56
  • Junior suites: 4
  • Suites: 4
  • Triple rooms: 41
Show 42 more facilities & services
  • Quadruple rooms: 40
  • Accessible rooms: 1
  • Connecting rooms
  • hotel
  • Wheelchair-accessible
  • Car park
  • Key Collection
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wired Internet
  • Wi-fi
  • Laundry service
  • Hotel safe
  • Lift access
  • Garden
  • Terrace
  • Concierge
  • Luggage room
  • Clothes dryer
  • Grill/BBQ
  • Café
  • Bar
  • Restaurant
  • Poolside snack bar
  • Banquet hall
  • Business centre
  • Outdoor freshwater pool: 2
  • Children’s swimming area
  • Children playground
  • Game room
  • Spa treatments
  • Preferred by Nature
  • Breakfast
  • Continental breakfast
  • Picnic
  • Non-smoking establishment
  • Minimum check-in age: 18
  • Fitness
  • Volleyball
  • Billiards
  • Mini golf
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

CB

Continental Breakfast

This meal plan may be available depending on the selected room/rate.

HB

Half Board

Usually includes breakfast and one additional meal.

RO

Room Only

Accommodation only. Meals are usually not included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • SUITE SUPERIORSUITE • SUPERIORSUI.SU

    Photos are not available for this room type.

    Hotel Mocawa Resort

    SUITE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR WITH DOUBLE BEDDOUBLE • SUPERIOR WITH DOUBLE BEDDBL.DB-SU

    Photos are not available for this room type.

    Hotel Mocawa Resort

    DOUBLE SUPERIOR WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DB-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN SUPERIOR TWO DOUBLE BEDSTWIN • SUPERIOR TWO DOUBLE BEDSTWN.2D-SU

    Photos are not available for this room type.

    Hotel Mocawa Resort

    TWIN SUPERIOR TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    SUPERIOR TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.2D-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN SUPERIORTWIN • SUPERIORTWN.SU

    Photos are not available for this room type.

    Hotel Mocawa Resort

    TWIN SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR KING BEDDOUBLE • SUPERIOR KING BEDDBL.KG-SU

    Photos are not available for this room type.

    Hotel Mocawa Resort

    DOUBLE SUPERIOR KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST

    Photos are not available for this room type.

    Hotel Mocawa Resort

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR TWO DOUBLE BEDSDOUBLE • SUPERIOR TWO DOUBLE BEDSDBL.2D-SU

    Photos are not available for this room type.

    Hotel Mocawa Resort

    DOUBLE SUPERIOR TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2D-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE EXECUTIVESUITE • EXECUTIVESUI.EJ

    Photos are not available for this room type.

    Hotel Mocawa Resort

    SUITE EXECUTIVE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.EJ

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE CAPACITY 2SUITE • CAPACITY 2 • 1 Bedroom • 80 m²SUI.C2-2

    Photos are not available for this room type.

    Hotel Mocawa Resort

    SUITE CAPACITY 2

    Room photos

    Photos are not available for this room type.

    Room overview

    Non-smoking room
    Room size
    80 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    CAPACITY 2

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.C2-2

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room SUPERIORRoom • SUPERIORROO.SU

    Photos are not available for this room type.

    Hotel Mocawa Resort

    Room SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CAPACITY 2DOUBLE • CAPACITY 2 • 1 Bedroom • 40 m²DBL.C2-1

    Photos are not available for this room type.

    Hotel Mocawa Resort

    DOUBLE CAPACITY 2

    Room photos

    Photos are not available for this room type.

    Room overview

    Non-smoking room
    Room size
    40 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 2
    Bed setup
    2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    CAPACITY 2

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.C2-1

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIORDOUBLE • SUPERIORDBL.SU

    Photos are not available for this room type.

    Hotel Mocawa Resort

    DOUBLE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO

    Photos are not available for this room type.

    Hotel Mocawa Resort

    Room RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.RO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Hotel Mocawa Resort

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Bed in dormitory STANDARDBed in dormitory • STANDARDBED.ST

    Photos are not available for this room type.

    Hotel Mocawa Resort

    Bed in dormitory STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    Bed in dormitory
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: BED.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CAPACITY 2DOUBLE • CAPACITY 2 • 1 Bedroom • 40 m²DBL.C2

    Photos are not available for this room type.

    Hotel Mocawa Resort

    DOUBLE CAPACITY 2

    Room photos

    Photos are not available for this room type.

    Room overview

    Non-smoking room
    Room size
    40 m²
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 2
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    CAPACITY 2

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.C2

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG

    Photos are not available for this room type.

    Hotel Mocawa Resort

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Hotel Mocawa Resort

9.0
Excellent
291 Reviews
Cleanliness
9.4 /10
Service
8.8 /10
Comfort
9.4 /10
Condition
9.4 /10
Location
9.0 /10
Neighborhood
9.6 /10
Amenities
8.8 /10
100 reviews shown
8/10
Excellent
04 May 2026
Carlos
Me pareció bonito el lugar, pero el precio está por encima de lo que ofrecen
10/10
Exceptional
03 May 2026
Anthony
The air conditioning was perfect as well as the service
6/10
Pleasant
22 Apr 2026
Oriana
This Hotel is very expensive for what it offers. The rooms are small and basic, they don't provide enough towels, and the bathrooms are not in optimal condition. I paid too much money for the service we received.
Family_with_children
10/10
Exceptional
09 Apr 2026
Astrid
Desayuno
10/10
Exceptional
17 Sep 2025
Larry
Great place awsome staff cool rooms and pool
Leisure
10/10
Exceptional
14 Jul 2025
Fabien
Excellent hotel avec des lits confortables, un bon restaurant avec une carte variée et une tres belle piscine. À 90 minutes del Valle des Cocora, 30 minutes du Parque del cafe et 60 minutes de Panaca. L'aéroport est a 10 minutes. Le seul probleme que nous avons eu est avec un autre restaurant de l'hôtel (pizza et pates) qui se reserve par le site de l'hôtel. Quand nous sommes allés à l'heure de notre réservation, on nous a dit que le restaurant n'ouvrait pas le dimanche!?!
Leisure Family
10/10
Exceptional
08 Jul 2025
Luis
Excelente servicio de lo mejor de Armenia. Gracias
Leisure
10/10
Exceptional
23 Jan 2025
paula
Great hotel for families
10/10
Exceptional
05 Jan 2025
sharonlizet
🇨🇴excelente lugar para compartir en familia , zona de juegos para niños todas las actividades súper súper …. Quedé encantada
Leisure Family
10/10
Exceptional
05 Dec 2024
Kelly Dahiana Herrera
I loved the facilities, accommodation, food is delicious. This hotel is an excellent option for rest and have fun
Leisure Family
10/10
Exceptional
26 Jan 2024
Melody
Our stay at this hotel was very nice. We enjoyed the amenities and their restaurant for dinner. Breakfast buffet was delicious. Will stay here again in the future.
Leisure Family_with_children
8/10
Excellent
09 Jan 2024
Silvia
Great for family vacations.
Leisure Family
8/10
Excellent
12 Oct 2023
MARIA C

Buen Hotel Mal servicio de Alimentos

El hotel es muy lindo, limpio y bien mantenido, la comida es terrible! El servicio de cocina es lento y de mal sabor todo sale sobrecocinado y sin ningun sabor
Con las comidas incluidas no puedes pedir nada de tomar diferente a los jugos artificiales que tienen disponibles o si no cobran cargo adicional
Friends_and_family Family
8/10
Excellent
06 Sep 2023
GONZALO
I really liked the hotel, I loved the architecture, and I give thumbs up for the service but I definitely prefer a quiet night in my opinion the ambient of the Hotel should be more orientated to a place to enjoy the birds and nature the music was too loud
Leisure Family
6/10
Pleasant
28 Aug 2023
OSCAR MAURICIO
Rooms were dated, towels were old and stained, there was a lot of rust and dirt in the bathrooms.
Leisure Family_with_children
10/10
Exceptional
08 Aug 2023
Maria F
Very nice place.
Leisure Family_with_children
10/10
Exceptional
09 Jul 2023
Luz C
Great place to stay. Clean rooms and around the property. Very helpful and nice staff👍
Leisure Friends
4/10
Poor
20 Feb 2023
Lina
The good: the hotel has good facilities and a variety of entertainment options. The vast majority of the staff is very friendly.

The average: the rooms are standard, but could be better equipped. For example, the bathrooms could have better quality toiletries and include essentials such as shampoo. At the moment they only include a multipurpose soap.

The food is not bad, but could be better.

The bad thing: the service at the front desk was lousy and unfortunately damaged the whole hotel experience. The people in charge not only lack good customer service, but we suspect they are involved in illegal activities.

Our experience started when they forced us to pay VAT when we explained a thousand times that we are not residents of Colombia and we checked in with an international passport and we had the supporting documents proving that we do not reside in the country. They did not give us the exception because we did not have a stamp in our passport. Which does not prove our non-residence. They didn't bother to verify our documents, but made us pay the tax.

The worst: my husband sarcastically told the man with glasses at the reception desk (they don't use name tags), that he was going to pay with his \"Colombian resident card\", which annoyed him. Within 20 minutes my husband's card received 5 fraudulent charges that although we have NO proof, we believe that the man at the front desk is allegedly behind this scam.

Fortunately we only stayed one night at the h
Leisure Partner
4/10
Poor
15 Jan 2023
Omaira
I don’t like the services was terrible, the food I wasn’t good and the staff was very unfriendly
Leisure Family
2/10
Poor
27 Dec 2022
James
The property was close to the airport as it's own redeeming factor. Unfortunately we booked the Mocawa hotel in mistake thinking we had the Mocowa Resort. When we changed to the resort they kept the other hotel charge despite us cancelling it. So we essentially paid twice. We tried to resolve this with Expedia and in person but they still charged us twice. Will never stay with Mocowa agian. Besides there are better hotels for families in the area. I strongly recommend Hotel Camelias near Parque de Cafe. Much nicer, more accommodating, better food, and amazing, atmosphere.
Leisure Family_with_children
10/10
Exceptional
07 Aug 2022
Tatiana G
Excellent service and facilities the business area had a place with two computers could be improved with light more welcoming, one pool should be open after six, more coordination with towels and toilet paper etc with number of people in room each otherwise excellent service, excellent food, excellent staff and beautiful environment, smooth check in all questions answered and requests made were answered with courtesy and immediately, great place
Leisure Family
10/10
Exceptional
21 Jun 2022
Luis
Very good location!!!
Leisure Partner
10/10
Exceptional
22 Feb 2022
Johana
Is a perfect place to relax and enjoy the hotel with the swimming pools, masajes and nature
Leisure Partner
6/10
Pleasant
31 Jan 2022
Alejandro

Not a true resort experience

Hotel Manager Sara extremely rude and unhelpful, didn’t provide any sort of solution.

Unfortunately not what we excepted from a “resort” standard. Friendly and kind service, but very understaffed. Also, the hotel has no security guard on premise and we didn’t feel safe. Especially when we saw guests checking in with hand guns tucked underneath their shirts. We ended up dining inside the room because some guests at the restaurant we’re speaking vulgar language and again no one on premise to remind them it’s a family environment. Rooms were very clean and had all the amenities.
Partner
10/10
Exceptional
18 Oct 2021
Katherine
Beautiful property! the gardens were stunning, the food was delicious and the people were nice. The only improvement I suggest is the service at the restaurants, is a little slow. Maybe need to hired more workers so the ones there are not overstretched. Thank you so much for a great time!
Leisure Family
10/10
Exceptional
05 Oct 2021
SANDRA
So picturesque! True gem.
Leisure Partner
10/10
Exceptional
24 Aug 2021
Cesar

Super Recomendado

Excelente lugar, muy bien cuidado, personal amble, sito totalmente recomendado
Partner
10/10
Exceptional
20 Aug 2021
Verified traveler
Excellent property!! Outstanding amenities! Great family experience and customer service. We will come back for sure.
Leisure Family
10/10
Exceptional
15 Jun 2021
Verified traveler
The setting is very peaceful with bright colors in each room. Large beds , with a balcony overlooking the countryside.
Leisure Partner
10/10
Exceptional
20 Apr 2021
Eduard

Loved our stay here

Absolutely loved my stay here. The resort is beautiful and all of the employees are fantastic and welcoming. The pool is huge and you can actually swim around. I do wish they cleaned the pool more often as there are many dead bugs in the water. Overall our stay was fantastic, also the food is really good in their restaurant Colors.
Partner
6/10
Pleasant
20 Oct 2020
Verified traveler

eed better training of staff for biosecurity

The staff very friendly, good breakfast, but they need better bio security at the pool, didn’t see someone cleaning the tanning beds after people use them, also at dinner ask for salt and they brought it from a table someone just use it , with the virus they should train better their waitstaff . Sunday they have a lady telling people not to stay to long in the restaurant, that was about it.
Partner
10/10
Exceptional
18 Oct 2020
MiguelRosales
Great hotel for a relaxing time, delicious food and friendly staff!
Friends_and_family Family
10/10
Exceptional
20 Mar 2020
Verified traveler
The atmosphere at the Mocowa is relaxing and family friendly. The food is excellent with a wide variety for even the pickiest of eaters, and the staff is friendly and helpful. Highly recommend the Mocowa to anyone looking for a little slice of paradise to escape too
Leisure Friends
2/10
Poor
06 Jan 2020
Verified traveler
Excellent premises, very nice people, but resort has a big problem on the kitchen and bars. Having a simple beverage can take you more than 30 minutes and getting a plate in the restaurant more than 70 minutes. Because of its localization there is no alternatives for drinks and food near by so you are stuck with this very poor service.
Leisure Family
10/10
Exceptional
04 Jan 2020
Carlos

Excellent Resort near all the local attractions

This resort is a great spot for a vacation, the facilities are excellent, the food is unbelievable, the staff is wonderful and friendly always willing to help, kids can enjoy different activities, adults as well. I will stay here again.
Friends_and_family Family
8/10
Excellent
29 Nov 2019
Claudia

Lovely stay in Coffee Triangle

Lovely stay in the heart of Coffee Triangle. The villas are nice if you have a car, otherwise stay in the hotel room and enjoy the facilities.
Friends_and_family Family
8/10
Excellent
15 Nov 2019
Verified traveler
Overall, the stay was good. There were numerous problems with the check-in; the room was not ready for two hours, the Hotels.com status was not recognized or honored, and the food served in the restaurant was of poor quality and undercooked. Despite the first impressions, the main disappointment was with the lack of communication or resolution from the staff. Not once were we contacted by the manager, nor was a resolution offered. We did enjoy the resort overall, and only experienced problems during our first few hours. It’s a beautiful location and there is plenty to do.
Partner
10/10
Exceptional
15 Sep 2019
Ivan

Great Location

Nice location, close to airport and to other nice sites
like Salento, Cócora and Parque del café
Friends_and_family Friends
2/10
Poor
03 Jul 2019
Verified traveler
We left one day before and they didn’t noticed it. The adult channels are 469 and 470, between channels for kids!!! Great restaurant, landscaping and playing room. Rude front desk staff (girls) with a very inappropriate passports handling and questions. No glass windows, mosquitoes come in or you close the wood doors and you are in a box without light. Transportation has to be waited 30 minutes. Overpriced coffee cup in the heart of the coffee region !
Leisure Family_with_children
10/10
Exceptional
25 Jun 2019
Verified traveler
Wonderful place for relaxation, the best part is the food and the amount of space so that you are never crowded with other guess . and of course the pol is ideal
Leisure Friends
10/10
Exceptional
20 Jun 2019
Maria Elena

Great place

Great place to say, even if you are outside armenia. Great place to relax. Facilities are impecable. Food is good as well. Would stay again
10/10
Exceptional
28 May 2019
Verified traveler
The property is beautiful and also close to everything. The staff is very proffesional and the rooms are very clean and nice.
Friends_and_family Family_with_children
8/10
Excellent
15 Mar 2019
Verified traveler
Nice vacation hotel , with very nice pools and a lot of green areas , spectacular colors all around !!
Business_and_leisure Family
4/10
Poor
09 Jan 2019
Denny

Great Resort - Terrible Service

Beautiful well maintained resort with unfortunately terrible service in a number of areas:
1) Check-in / Registration nightmare. - We arrived at the resort at 1PM. Told room would not be ready until 3PM. I get on line to register at 250PM. 530PM and my room is still not ready! And I was not alone. Most of the guest rooms where not ready at 3PM or 4PM.
2) Get ready to take cold showers. - There was no hot water in my room during 90% of my stay. Do they turn off the heaters to keep costs down? Terrible. You may like cold showers, if so this is place for you. If not, look elsewhere. I called the front desk one of the days dureing my stay. They sent up a maintance person who must have turn on the hot water temporarily. Because that night...no more hot water. Brrrrrrr....
3) Good breakfast and Lunch, but terrible Buffet. Do yourself a favor do NOT buy the buffet. It was terrible and yet they want to charge 40,0000 COP for it! I don't mind paying for quality, but you would be better off eating at a McDonalds. This was off as Colombian food is very tasty. Lunch by the pool, and breakfast was excellent. The Buffet dinner must have another chef. Avoid at all cost the buffet dinner.

The resort itself is beautiful and well maintained. The workfers very friendly and tried to be helpful. Shame about the services I mention above. Look elsewhere until management fixes these issues.
Family
4/10
Poor
06 Jan 2019
Camila

Needs a lot of work

Great infrastructure, rooms are nice and well kept. But service is lowsy! Food is average on the bad side except for breakfast.
They say they have two restaurants but only have one that actually works.
Pool is big but it was kind of dirty
Family
8/10
Excellent
16 Dec 2018
Nils

Nice hotel, not so nice food

The hotel itself was nice, we were almost the only ones staying there. Th ed food was very disappointing.
Partner
10/10
Exceptional
19 Sep 2018
Verified traveler
Great hotel;staff service excellent;room clean ;spacious and breakfast buffet delicious, recommended 100%
8/10
Excellent
24 Jul 2018
Verified traveler
beautiful scenery
6/10
Pleasant
15 Jun 2018
Ariano

Beautiful but...

The location and the hotel are amazing but some people of the staff are not so helpful.
2/10
Poor
11 Jan 2018
James

Lost reservation and lack of management skills

Upon arriving the hotel could not find our reservation and told us it was up to us to find the confirmation number. We found it. It still took this hotel time to find it within their system after going back and forth from the back room.

Good luck in finding everthing yourself after checking in, it took us 45 minutes. Also be ready to answer your last exit and entry into Colombia. Plus you must provide your profession. More questions then customs asks.

As for the restaurant. Nobody to seet us. No signage. We ended up eating their international buffet for dinner.

We booked for 2 nights and the room was not cleaned once. Had to ask for towels as there were 2 larger hand towels when arrived.

We chose not to spend the night for other reasons such as noise and lighting in the room.

We came back the following day to mention/complain about our experiences, many more of them not mentioned previous. Management told us everything would be great from that point on. The lady in the managers yellow shirt showed us towards the pool. She had troubles finding where the towels were and had to ask her staff and walk around to find us two towels.

The comped us 2 lemonades.

The staff are horribly snarky and slow at the pool. It is a serve bar which we waited at least 15 minutes for a drink. They gave me a beer with ice. No no. Again another problem. Their reason was they didn't have it cold. Ok ok.

Good luck to this place.


4/10
Poor
01 Jan 2018
Jorge

The booked room on Expedia was not available

My parents have been to this hotel several times and have really enjoyed their stay. Unfortunately, this time I had booked the suite for them but when they arrived the staff told them that it was not available. They gave my parents another room and refunded part of the price. However, it is unacceptable that the reserved suite was not available. At the time they went to the hotel there was a convention going on and the hotel was chaotic, all the facilities were overcrowded. It is disappointing because in their previous stays they had a good time. Sadly, we let Expedia know about what happened and they never responded.
10/10
Exceptional
15 Dec 2017
Alvaro
Very nice hotel
Partner
8/10
Excellent
20 Nov 2017
Verified traveler

Beautiful Design Features

The hotel is gorgeous but the staff needs more training to be designated a 5 star hotel. The design and landscaping is beautiful.
8/10
Excellent
20 Oct 2017
Mauricio

Beautiful property

Great place for families, beautiful swimming pools, and good customer service, the food could be improved
10/10
Exceptional
16 Oct 2017
evg57

Surprisingly Amazing! It is a must stay in Armenia

We wanted to have a relax stop while traveling to Cali, we booked the night before without knowing the hotel. I can tell that it has been a great surprise. Hotel & Villas are superior quality accommodation. Hotel Staff is very respectful and supportive.
It is 5 of 5 stars hotel.

10/10
Exceptional
02 May 2017
Verified traveler

Nice hotel to rest.

Its a great place to rest and have fun whit your family or couple.
10/10
Exceptional
04 Feb 2017
DIEGO

Very nice quite

I will love to stay more days is very nice the pool is awesome
8/10
Excellent
24 Jan 2017
Emrique

Nice hotel in general

I think is one of the best in the area .
I recommend to extend the hours of operation in the restaurant especially room service.
8/10
Excellent
31 Dec 2016
Verified traveler

Nice hotel to be with Fami

Very nice hotel with a nice Weather and a Good location
8/10
Excellent
29 Nov 2016
Juliana

Good hotel for vacation

The hotel is good, the kindness of the employees could improve. Internet does not work in the bedrooms.
10/10
Exceptional
18 Oct 2016
Verified traveler

Great service and location

The hotel is gorgeous. The service and food was perfect. Surroundings are sprctacular. I am looking forward to coming back!
Family
10/10
Exceptional
28 Aug 2016
Verified traveler

Great way to tour the coffee region

Our stay was amazing. The quality of food and drinks was great, the service was also great. The pool is enormous and with a beautiful view. The photos in Hotels.com do not do the hotel justice, we almost did not book because the photos are not that flattering. The hotel is a great place to stay to visit the coffee region. The spa services were also very good and at an affordable price.
Partner
10/10
Exceptional
15 Jul 2016
Jenny

Can't wait to come back

This hotel is amazing, I researched for weeks looking fora hotel I would love in the Eje Cafetero and I hit the mark with this one. The property is beautiful, well maintained, the staff is friendly and the view is extroirdanary. You can find something less expensive in the area but this place is well worth it. My favorite parts were the comfortable beds, beautiful bathrooms and the architecture of the beautiful property.
8/10
Excellent
28 Mar 2016
Verified traveler

Nice hotel, good choice.

It was a good experience, hotel is pretty new so infrastructure is good and well maintained. Well located and the employees are kind. I checked the whole zone and this is the best option by far.
8/10
Excellent
01 Feb 2016
Jose

Beautiful Hotel close to the coffee attractions

Relaxing hotel with excellent location and installations in the middle of the coffee zone
10/10
Exceptional
09 Jan 2016
David/Sandra

Wonderful Hotel

We had an amazing stay at hotel allure, 5 days and 4 nights of pure fun in the sun. The hotel has an amazing variety of delicious food! Beautiful and stylish rooms, large pools and fun activities for the whole family to enjoy! I thank the hotel's staff and manager for allowing 30 people of my traveling group/family to stay at the hotel and letting us attend the amazing New Years Party. One of our favorite activities at the hotel was the amazing New Years party, with a gourmet buffet, open bar, beautiful tables, amazing fireworks, a child care center and an actual band playing! Thank you again to the friendly, professional staff and manager.
10/10
Exceptional
23 May 2026
Gabriel
Buena relación beneficio costo
4/10
Poor
04 May 2026
Oscar
La relacion precio calidad no es buena. Muchas moscas en los restaurantes. Bastante incomodo
Friends_and_family Family
10/10
Exceptional
11 Mar 2026
ANDREA
Es espectacular
Business
8/10
Excellent
15 Feb 2026
Jorge Luis
Personal atento, pero se debe mejorar la sustentabilidad del lugar. Habitaciones amplias pero con televisores sin apps para streaming
Partner
4/10
Poor
08 Jan 2026
Sandra
Poca disposición de servicio en la recepción
Opciones de Alimentación por la noche muy limitadas
Elementos de aseo limitado
No tienen opciones de tours
La piscina no es climatizada
Muy costoso vs la l varo agregado
Friends_and_family Family
8/10
Excellent
07 Oct 2025
Carlos
Bonito lugar, gran piscina, servicio en front des muy bueno, en el restaurante aceptable, la comida aceptable, se pidieron dos platos de carne y las dos las sirvieron pasadas de término, los baños adecuados, las habitaciones cómodas pero las tarjetas de ingreso y activación de energía no funcionaba adecuadamente y los controles del aire acondicionado no permiten apagar la luz led del split, en términos generales una buena estadía. Crítico que no hay room service
Partner
10/10
Exceptional
04 Jul 2025
Juan David
Excelente
6/10
Pleasant
03 Jul 2025
Verified traveler

Ojo con los cargos sin transparencia

Lo peor fue hacer la reserva por este portal, por que me cobraron mas de lo que estaba estipulado.
Friends_and_family Family
10/10
Exceptional
26 Jun 2025
Sandra
Muy limpio la gente muy amable
Family
10/10
Exceptional
25 Apr 2025
claudia
Me encantó súper bonito espectacular
Leisure Family_with_children
10/10
Exceptional
22 Feb 2025
Juan David
Bien. Un sitio bonito en un lugar muy agradable.
Business
10/10
Exceptional
07 Jan 2025
Jhoan
Hermosa
Leisure Partner
10/10
Exceptional
25 Aug 2024
Ana M

Volvería sin lugar a dudas

El hotel es muy agradable, limpio y acogedor, las personas super amables y la comida muy buena
Friends_and_family Family
10/10
Exceptional
04 Jun 2024
Yenny
Me gusto el servicio del personal, la amabilidad. No me gusto que en la habitación que nos toco no se podía abrir las puertas y ventanas hacia el balcón porque se llenaba inmediatamente de miles de mosquitos y zancudos y el teléfono para llamar a recepción y demás servicios no funcionaba y tampoco el TV.
Leisure
10/10
Exceptional
09 Apr 2024
Daniela

Espectacular

El hotel es espectacular. La atención, la comida, los servicios y las instalaciones son excelentes.
Partner
10/10
Exceptional
20 Feb 2024
Cindy Lorena
La comida está riquísima, tanto a la carta como el buffet. Los empleados súper amables y la piscina riquísima. Nos encanto, gracias por hacer este viaje tan ameno.
Leisure Family_with_children
10/10
Exceptional
11 Feb 2024
Luz Amparo

Buena opción

El hotel tiene muy bien mantenimiento , cómodo muy bonito. La comida es muy buena a la carta. La pizza exquisita. Lo único que deben mejorar es que a pesar que la música en vivo y el espacio para pasar una noche de rumba es muy bueno para los que quieren, pero nosotros que íbamos a descansar nos pusieron en una habitación muy cerca y hasta la 1 am no pudimos dormir.
Friends_and_family Family
8/10
Excellent
19 Jan 2024
Jorge Mario

Excelente experiencia

En general muy bien, el hotel es súper recomendado.
Friends_and_family Family
10/10
Exceptional
10 Jan 2024
Juan P

Buena experiencia

En general una buena experiencia, linda decoración, actividades, solo recomendaría un menú más amplio para las experiencias de carne e italiana.
Friends_and_family Family
10/10
Exceptional
28 Dec 2023
claudia

Navidad en Mocawa Resort

Hotel único por su estructura y hermosos espacios abiertos, bello paisajes y excelente política de sostenibilidad ecológica. Servicio excelente y muy buenas opciones en los restaurantes.

Friends_and_family Family
10/10
Exceptional
24 Nov 2023
Luis
Service Excellent atecion del rest/bar/habitacion excelent todo PERFECTO
6/10
Pleasant
07 Nov 2023
Vicente

Bonito edificio con sorpresas..!!!

Las instalaciones están muy avejantadas, suelos desgastados, goteras por los pasillos, mucha oscuridad en la noche..
Eso sí.. la cama excepcional…
El desayuno baja calidad de los productos, poca variedad..
Partner
10/10
Exceptional
22 Oct 2023
Pedro
Muy lindas las instalaciones, muy tranquilo, cuantas paz, definitivamente volveria.
8/10
Excellent
19 Oct 2023
JUAN CAMILO

Buena estadía. Buen hotel.

Hotel muy agradable. Tuvimos algunos inconvenientes leves pero atribuidos a mal tiempo. Pero en general , muy buena estadía.
Friends_and_family Family
10/10
Exceptional
30 Sep 2023
Andres
Bien. Sin embargo el aire acondicionado sonaba muy duro…. Para ser resort eso debería estar silucionado
Partner
10/10
Exceptional
23 May 2023
Milton
Excelente
Friends_and_family Family
10/10
Exceptional
22 May 2023
Juan Carlos

La Mejor opcion en La Tebaida

Excelente. Cómodo. Comida bien preparada y exquisita. Piscina acogedora, buena musica. Baño Turco relajante para un buen descanso. Shows musicales en vivo durante la cena. Buen servicio de su personal.
Friends_and_family Family
10/10
Exceptional
15 May 2023
Diego Mauricio
El
Hotel es espectacular, la atención, la comida, todo en general. He ido más de 10 veces y seguiré yendo porque me siento feliz cada vez q disfruto con mi familia en el hotel
Friends_and_family Family
10/10
Exceptional
03 Apr 2023
Matthew
El hotel es especatcular, la comida deliciosa, instalaciones muy bien mantenidas, personal maravilloso y dispuesto a solucionar todo en el momento que sea. Soy cliente del hotel y lo súper recomiendo
Friends_and_family Family
10/10
Exceptional
03 Apr 2023
Victor Manuel
Wenn man die Wahl zwischen einem Lokal Resort vs. eine Resort Kette, haben wir uns für den lokal Resort entschieden und es war genau die richtige Entscheidung. Wir haben uns sehr wohl gefühlt und werden nochmal kommen.
Leisure Family_with_children
10/10
Exceptional
06 Feb 2023
Jorge Mario

Un experiencia maravillosa!!!

Una experiencia maravillosa, la atención del personal fue super buena, las instalaciones ni hablar, la comida muy rica, totalmente recomendable!!!
Partner
8/10
Excellent
15 Nov 2022
carolina
Es lindo, limpio, bien cuidado, las habitaciones bonitas pero muy muy sencillas, se escuchan todo los ruidos de las habitaciones del lado, el checking pésimo, se demoraron 2 horas en entregar la habitación
Leisure Family
10/10
Exceptional
21 Oct 2022
Maria
Excelente volvere
Leisure Self
10/10
Exceptional
16 Sep 2022
Yesenia
Me encantó el lugar. Todo muy limpio y bonito. El servicio por parte del personal fue excelente. El rest ofrece una gran variedad en el menú. Fue una experiencia maravillosa. Esperamos poder regresar.
Leisure Family

Location & surroundings

Hotel Mocawa Resort
Km. 2.6 Vía Al Valle Del Cauca, La Tebaida, Colombia

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Hotel Mocawa Resort

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