Cypress Lane Hotel Vanward City Store

2/10

Poor

13 Jun 2026

Freddie.

I was checked in for three days they took my sleep machine out after day one. Very disrespectful staff and mean dog with manager.

Self

8/10

Excellent

06 Jun 2026

Anthony

Very helpful staff, will definitely stay here again!

Self

8/10

Excellent

25 May 2026

Skye

No lobby, no breakfast.

10/10

Exceptional

25 May 2026

Bobby

Front desk was a great help and very kind. Using the pool was calming and easy access

Partner

10/10

Exceptional

21 May 2026

Skye

I 💩 in the parking lot. It smelled really bad

Partner

8/10

Excellent

09 May 2026

Marie

Blankets were thin and cheap. Bring your own! And no coffee pot! Who does that? Disappointed.

Partner

10/10

Exceptional

08 May 2026

Daniel

Had a wonderful few days during my work trip! Everything went smoothly and I really enjoyed the experience.

Self

8/10

Excellent

26 Apr 2026

Tamiko

Clean, quiet and affordable

Friends

10/10

Exceptional

25 Apr 2026

Cy

Great place. Nice and quiet.

8/10

Excellent

18 Apr 2026

Skye

Needs more outlets for sex toys

Partner

2/10

Poor

04 Apr 2026

Joshua

There was a really big roach behind my bed & i realized after i had already slept a night there then its poorly cleaned everything is dusty , shower head is nasty & dirty, no back part to the remote, holes in the covers & i stayed in a non smoking room, holes in the room & the mirror was cracked

Partner

10/10

Exceptional

01 Apr 2026

Charles

Inexpensive and nice big room with good TV.

Self

8/10

Excellent

30 Mar 2026

Steve

All good. Everything was working

Self

10/10

Exceptional

28 Mar 2026

Teressa

Very clean priced very well

10/10

Exceptional

22 Mar 2026

Charles

Yes, parking was easy, in front of room. Very spacious, clean room.

Self

10/10

Exceptional

15 Mar 2026

Luis

Everything was okay

Self

2/10

Poor

15 Mar 2026

Fransiska

Staff so rude. She said no room available since i checked in 12.15am. I mentioned i have room she gave me the key without say sorry.

If you want to stay just for sleep..this hotel is ok. But i will never pick this hotel again.

Friends_and_family Family

2/10

Poor

27 Feb 2026

Lajoe

Upon our arrival it was a pile of ants above the door, crawling the walls, roof and door. I went to the office and was told to spray outdoor spray. No one every asked us if that resolved the bugs, if we were still having an issue, had we seen anything else. Absolutely noting. The walls are thin. You hear everything poor nsulation. You can't use tap and pay and they charge an extra $10 if paying in cash. They want you to book online/reserve online.

Partner

2/10

Poor

27 Feb 2026

Lajoe

They present false advertisement. They show a photo of a breakfast area that they actuallystate is for use. They're changing a rate that's not comparable to the properties within the area. The Internet is really poor/it's intermittent and bufflers. They also have \"potatoe bugs\" in the restroom area and the toilet malfunctions along with a nonworking AC/heating unit. The young lady is also very rude! She will hang up the phone in your face (unprofessionalism). Also, being that it is family owned, it's no urgency to answer the office phone or provide assistance at the window.

Partner

10/10

Exceptional

23 Feb 2026

Lajoe

Great

Partner

10/10

Exceptional

23 Feb 2026

Lajoe

Great energy

6/10

Pleasant

21 Feb 2026

greg

The room was noisy (patrons, traffic, and parking lot) and it had a really smell of bleach and cleaning spray very strongly. I like those smells, but these were almost to the toxic level. The bathroom had snot on several walls that hadn’t been cleaned up in a long time.

Self

6/10

Pleasant

20 Feb 2026

Jennifer

Broken lights and took forever to check in

Friends_and_family Family

10/10

Exceptional

17 Feb 2026

Tanika

Clean and peaceful

Partner

2/10

Poor

23 Jan 2026

Quantika

Booked room, showed up to check-in, and the front desk asked if I could stop urinating in the bed. I live in California, and the last time I stayed here was over a year ago. Wont be back anyway, due to the rooms have gone downhill. Smoke alarm was detached from its' original spot, and I killed a couple of baby cockroaches.

Self

2/10

Poor

18 Jan 2026

Evette

We didn’t stay as we didn’t feel safe and would like a refund
Even our Uber driver commented on the empire inn so we drove home and didn’t use the hotel for the night !!

Partner

6/10

Pleasant

12 Jan 2026

Justin

Kind of. House keeping lazy , used the same sheets that needed to be changed and obviously didnt. Walls dirty too.

Business

10/10

Exceptional

30 Dec 2025

Derrick

Good quiet

Friends_and_family Friends

10/10

Exceptional

30 Dec 2025

Derrick

Good quiet

Friends_and_family Friends

8/10

Excellent

22 Dec 2025

Derrick

The odor in the room stood out but i had air freshner so it wssnt too bad

Self

8/10

Excellent

27 Nov 2025

Enrique

Clean room, a/c unit was very loud, entrance lights flickered and not all bedside plugs worked. They need a better shower curtain since it doesn't cover it the floor was soaking wet making the floor slippery.

Business

6/10

Pleasant

23 Nov 2025

Gustavo

The place was under construction only rooms were upstairs.

Business Partner

8/10

Excellent

17 Nov 2025

Richardr

Excellent for the price.

8/10

Excellent

08 Nov 2025

Derrick

Only reason for 4 stars is because there is always room for improvement. Staff greated me when i arrived. Transaction was smooth and painless and all around pretty quiet and comfy. Thank you for letting me stay in room 114

2/10

Poor

22 Oct 2025

Karl

TV didn’t work, smoke alarm didn’t work (not even attached), mildew in the bathroom, tears in vinyl floor, burn holes in bed covering in non-smoking room and extremely noisy neighbors

Business

2/10

Poor

05 Oct 2025

Joseph

Very bad

Business_and_leisure Family

10/10

Exceptional

07 Aug 2025

Kristina

By a gas station and Shipley's easy access to the freeway

Leisure Partner

10/10

Exceptional

04 Aug 2025

Vicente

ok

8/10

Excellent

28 Jul 2025

Benjamin

The room was affordable but not much else worth noting. Probably won't stay here in the future.

Leisure Self

8/10

Excellent

20 Jul 2025

Kathryn

Clean

8/10

Excellent

24 Jun 2025

Jerry

Quick trip

Needed a hotel stay last minute. Was able to book thru the app. Arrived at midnight. They took care of me. Super friendly.

Self

8/10

Excellent

21 Jun 2025

Zahid

Nice simple property. I thought breakfast was included, but the owners didn’t mention it. The owners I believe are a family and they were pleasant enough

Business Self

6/10

Pleasant

21 Jun 2025

Theresa

The property didn’t at all look like the picture- go figure.

10/10

Exceptional

15 Jun 2025

Crystal

Nice

10/10

Exceptional

09 May 2025

Alexis

Staff was friendly and courteous, and the rooms were clean and neat. Overall, a great stay! Will stay again.

Leisure Self

10/10

Exceptional

13 Apr 2025

Sandra

Nicely decorated. Everything looks new. Very peaceful and quiet. Walked to Japonese food place nexted door. Will definitely visit ahai. When in Town to see family.

Leisure Partner

8/10

Excellent

09 Apr 2025

Stephen Mark

Would stay again.

10/10

Exceptional

24 Feb 2025

Verified traveler

The staff is always friendly and the room is very comfortable

Self

6/10

Pleasant

18 Feb 2025

Dana

It did not feel like a safe place.

8/10

Excellent

14 Feb 2025

Michelle

Very Good Hotel but Thin Walls

The hotel is older but nice. Very clean and the bed was comfortable. Unfortunately, the walls are very thin. The head of the bed was on the same wall as the room next door's TV. He didn't turn it off until almost 5 a.m. So, little sleep. Otherwise, I highly recommend it!

Self

10/10

Exceptional

13 Feb 2025

Lyndsey

Great experience!

Friends_and_family Friends

6/10

Pleasant

01 Feb 2025

Nina

The refrigerator was leaking

2/10

Poor

05 Jan 2025

Mehmet

They signed me to the first room. I checked in and it was a women's hair in the bathroom. I called the front desk and they changed my room. The second room had Roches.

Business_and_leisure Self

8/10

Excellent

09 Dec 2024

Laura

We liked the location and the room was cleaner and better than expected.

We do wish it was pet friendly.

Leisure Partner

10/10

Exceptional

15 Nov 2024

Xiaoqing

nice

2/10

Poor

14 Nov 2024

Jacqueline

I do not recommend

I was unable to check in to this property as the office was closed and dark when I arrived. I had no choice but to book another property at the last min.

Self

8/10

Excellent

26 Oct 2024

Brad

For the price, room and site were clean, but aged. Bed was comfortable; a/c worked fine. No TV or Internet.

Leisure Partner

4/10

Poor

21 Oct 2024

Daniel

Hotel has no amenities.

6/10

Pleasant

10 Oct 2024

William

Liked convenience near major roadways and available parking. Was also inexpensive at this time, assumedly due to renovations, no breakfast, etc.

Leisure Partner

10/10

Exceptional

10 Oct 2024

Brian

Great

Business_and_leisure Partner

6/10

Pleasant

07 Oct 2024

Raj kumar

Not for families.

Leisure Partner

10/10

Exceptional

05 Oct 2024

Keana

Recommended

My stay was GREAT. The staff was helpful and allowed me to check in ahead of posted check in time. Room was spacious, clean and bright. Would 10/10 recommend to anyone looking for a convenient, budget friendly, no deposit, hotel stay.

Self

10/10

Exceptional

01 Oct 2024

Brian

Great

Business_and_leisure Partner

10/10

Exceptional

27 Sep 2024

Elizabeth

Cool

10/10

Exceptional

27 Sep 2024

Ginger

Very friendly and nice staff.

Business_and_leisure Family_with_children

10/10

Exceptional

19 Sep 2024

Kings

I liked it

Business Partner

8/10

Excellent

08 Sep 2024

Kemariah

Great stay

10/10

Exceptional

05 Sep 2024

darnell

Great Stay‼️

Nice staff.. quiet and comfortable environment ‼️

10/10

Exceptional

14 Aug 2024

Michael

Didn’t have a lot around the hotel but it’s up and coming give it a few more years and it will be 5 stars

Leisure Self

8/10

Excellent

17 Jul 2024

Blanca

Close to friends

Business_and_leisure Self

10/10

Exceptional

17 Jun 2024

Alfonso

Awesome place to stay

Great place very clean and office manager very professional and kind

Self

10/10

Exceptional

09 Jun 2024

Verified traveler

Quiet and clean

Self

4/10

Poor

08 Jun 2024

William

Noisy neighbors. Stains on sheets and pillowcase. Holes on comforters. Bugs and dirty ac unit.

Business Self

8/10

Excellent

15 May 2024

Angel

Great place for money spent

Great place for the stay.
Only complaint is bed is quite hard and ended up with a sore back and wash clothes were not provided.

Self

10/10

Exceptional

10 May 2024

Quantika

I checked in with ease. The worker wss very nice.

Leisure Self

10/10

Exceptional

14 Apr 2024

Josh

Nice, clean motel with polite staff

6/10

Pleasant

13 Apr 2024

Yu-Chung

Overall is ok. Wall seems thin, can here neighbor room snoring. The towel becomes yellow, should replace them.

Leisure Family

10/10

Exceptional

08 Apr 2024

Candace

Very clean and comfortable. Office person was friendly. Would stay again.

Partner

10/10

Exceptional

27 Mar 2024

Annia

Was a quiet place. Like it

8/10

Excellent

03 Mar 2024

Verified traveler

First time staying at non chain motel and what sold me was the customer service. Called to see if there was enough room to park a car hauler and the employee was very helpful. Clean, updated motel, close but not too close to the busy highway. Will be staying here again in the future next time in town. Only negative is against the other occupants as some would be playing music till midnight then another had their tv playing loud all night so I was awake for few hours trying to drown it out.

Partner

10/10

Exceptional

10 Jan 2024

Kasie

Just what we needed

Quiet and no problems. Slept and got good rest. The employees are very nice and understanding.

Partner

2/10

Poor

26 Dec 2023

Darrell

ran down, bad tv service, not worth the money

4/10

Poor

11 Dec 2023

Mary Rebecca

Room 212 smelled horribly of weed when I opened the door. No Smoke detector, obviously ripped out of the ceiling to prevent alarms from the smoking. Floor had hair all over, sink not clean of toothpaste, used makeup applicators on sink, 9 bars of soap and shampoo, long term stay room? phone not functional, filters on fan and AC unit were filthy. Desk clerk was nice, but I didn't bother with a request to switch rooms as apparently I got the last one and with Expedia, no chance of a refund. Bed sheets appeared clean, fridge and microwave clean and functional. Floors are not carpet, which I wish more hotels would go to for cleanliness. Outside had some questionable guests and activities going on. I had higher hopes for this relatively new hotel to the area that isn't in a bad location.

Business_and_leisure Partner

6/10

Pleasant

05 Nov 2023

Verified traveler

No lobby, No breakfast as advertised.
Unusual walk up window service. Not welcoming.

Room was large, clean and looked just like the advertised pictures.
Nice to have a microwave and fridge in the room. Lack of coffeemaker in the room was disappointing.

Partner

10/10

Exceptional

09 Oct 2023

Uriel

Very friendly & nice rooms

Leisure Self

4/10

Poor

20 Sep 2023

Tyiece

when I got to the property somebody tried to sell me marijuana at the front . Once I got assigned a room, the room is filthy . bed wasnt made . towels on the floor. I had to get it changed. Once I got my room change that room is dirty. And I had to get it changed again and that last room was fine It could’ve been better but at least nobody has slept in it and it wasnt stuff everywhere.

Leisure Partner

4/10

Poor

11 Sep 2023

MARTIN

Expected better

The hotel is located in a good area and not far away from the Houston Premium Outlets which was our primary reason for staying here. When we went to check in, we had to do so through a window as the reception area was under rennovation. It was around 104 degrees outside so this wasn't very pleasant and it seemed to take an age for our group to check in to our 3 rooms. We were already tired from our 5 hour drive from New Orleans so this was a little frustrating. Once in our rooms, we discovered a sticky substance on the bench (looked like a drink) and one of our other party had crumbs on their floor. Later that evening, when getting into bed we noted the bed sheets had stained blood on them. As it was 11.45pm at night we didn't call anyone at reception and slept on top of the bed. We mentioned this upon check-out the following morning and were told we should have called. In my opinion, the cleaner would have easily seen this when making the bed but has chosen not to do anything about it. The rooms are modern inside so this would be a great option if the cleaning is improved.

Friends_and_family Friends

2/10

Poor

08 Sep 2023

Verified traveler

Damp smell in the room. AC unit was very noisy throughout the night. Bathroom floor is dirty, towels are stained. No trash can in the bathroom and no Kleenex tissues by the vanity.
This is the type of place you would walk out with bed bugs or even worse, a disease.

Self

8/10

Excellent

12 Jun 2023

Yasir

Room was clean. Location is good. But there was no shampoo nor body wash. I don’t understand WHY

Partner

6/10

Pleasant

29 May 2023

Michele J

In the process of renovating which is needed.

Business Self

8/10

Excellent

22 May 2023

Tristan

Great place to get away with no drama

8/10

Excellent

01 Apr 2023

Benito

Nice clean quiet stay for overnight visit

Self

2/10

Poor

25 Mar 2023

Jamie

I don’t appreciate being told no one will go into my room after I paid for another night before check out time and then when I got off work and went back to the hotel all of my daughters belongings were stolen. And I still have yet to receive any of our belongings back.

Leisure Family

2/10

Poor

20 Mar 2023

Ann M

Very disgusted!!

Hotel was nothing like shown in the pictures, rooms were nothing as shown!! Hotel smelled dingy like Clorox and cigarettes! Requested a non smoking room and all we could smell was cigarettes!! Outlets were not working for me to plug in hair accessories.

Friends_and_family Family

4/10

Poor

20 Mar 2023

Idongesit

I didn't like anything about it, so had to cancel my reservation. It dod not look like what was advertised.

Leisure Family

10/10

Exceptional

18 Mar 2023

Richard

This property is new and very good.

Business Family

10/10

Exceptional

18 Mar 2023

Liza

we only rented the room for the night but very good price, the room was nice and very clean.

Partner

8/10

Excellent

13 Mar 2023

Andre

The only issue was it didn’t have an ironing board or iron in the room

Partner

10/10

Exceptional

09 Mar 2023

Adam

Comfortable place to stay

The room was clean and smelled fresh.

Self

8/10

Excellent

06 Mar 2023

George

The website for this property shows pictures of a breakfast being offered. However, it is closed. It appears it has been closed down for a long time. It is deceptive.

Leisure Family