Name: Thuong Hai Hotel
Address: Phong Nha Ke Bang Tourism Center Son Trach Bo Trac, Bo Trach, 00000, VN

10/10

Exceptional

13 Nov 2025

Birgit

The whole Thuong Hai team was very welcoming and attentive and made our stay very pleasant. The room rate was wallet friendly and breakfast (different egg variations, pan cakes, bread, fresh fruit and coffee/tea) was included. The room was clean and spacious. Would book again 😊

Family

10/10

Exceptional

17 Nov 2024

William

Staff were super friendly and accommodating. Can book tours directly from the front desk and rent scooters. In the centre of town with lots of restaurant options around and close to the caves. Definitely would recommend if you're visiting Phong Nha!

Leisure Friends

8/10

Excellent

07 Jun 2023

Henry

We booked 1 room but were given 2 rooms on arrival. We asked if it is a mistake or an upgrade without cost. They said there will be extra cost so we demand to give us the room we book and they switch us back to the original room we booked. The property is clean and in walkable distance (about 1000 ft) to the Phong Nha boat tour.

Leisure Family

10/10

Exceptional

28 Apr 2023

Patrick

The staff where extremely helpful and welcoming. The asisted me in organizing my travel and transportation plans. The room was spacious and beautiful. The view was also beautiful.

10/10

Exceptional

29 Dec 2019

Maria

Huge rooms, clean and close to good restaurants of Phong Nha. Staff are helpful in booking transfer etc.

Partner

10/10

Exceptional

12 Apr 2019

Alex

The staff was very nice, helped to book activities and buses, also we arrived at 4am and they let us check in in the middle of the night without extra charge!

Leisure Partner

8/10

Excellent

18 Mar 2019

Verified traveler

A ggod locztion for access to local shops and eateries. Reception can organise excellent full day tours. Good complimentary breakfast cooked fresh for you. Lovely people.

Leisure Self

10/10

Exceptional

04 Mar 2019

David

Good Location, clean new hotel.

We stayed at Thuong Hai a couple of times. The hotel was clean and modern. Wifi is good. There are lots of restaurants around and a lovely bakery. The boats to Phong Nha cave are a short walk away. Breakfast was cooked to order and when we had a 6:50am pickup they started the breakfast service half an hour early.
The staff were keen to offer us tours but not pushy when we declined.
The only negative was finding our room key left unattended on top of the counter at reception.

Partner

10/10

Exceptional

26 Feb 2019

Verified traveler

Good location, friendly and helpful staff. Room has nice view.

Leisure Family

10/10

Exceptional

04 Dec 2018

David

Hospitable Great Location.

Went to Phong Nha Ke Bang to see caves. Had a wonderful time. Hotel was very hospitable. More than I expected for $20/ night.

Partner

10/10

Exceptional

23 Jul 2018

Verified traveler

Lovely hotel, staff very friendly and a great help organising taxi and tours etc. Great stay overall.

8/10

Excellent

20 Apr 2018

joseph

Great location and value

I highly recommend this place for caving excursions nearby. I had a balcony room which was a great value for the money. Much better than a hostel for about the same price.

10/10

Exceptional

20 Apr 2018

joseph

Great value

I was upgraded to a balcony room. I was very happy with the room and service. The price was excellent for the quality of the accommodation. I highly recommend.

8/10

Excellent

01 Apr 2018

Jared

Superb

Great location. Great room.

8/10

Excellent

12 Mar 2018

Verified traveler

Lots of space and friendly staff. Had a pleasant stay for one night.

8/10

Excellent

05 Mar 2018

Verified traveler

Good location & nice for tours

Nice place, comfortable

Family

10/10

Exceptional

20 Jan 2018

Valerie

Gateway to the park

Staff was very friendly and accommodating during my two night stay. Breakfast/coffee was included & was quite good. The bed was comfortable and there was plenty of hot water. Central location meant I could walk to anything else I needed to do . Very good value!

10/10

Exceptional

22 Dec 2017

Verified traveler

I cannot say anything negative about this place.

Everything was honestly perfect, despite only being a 2 star hotel.
We arrived very early and got early checkin without any issues - We even got free breakfast while we were waiting even though we weren't obliged to get that!

The staff was amazing, very accommodating and helped us book anything we needed, store our luggage, offered us a hot shower when we got back from a tour on the last day, even though we had already checked out.

Food was delicious - make sure to try the banana pancakes, banana smoothie and passion juice.

The best experience we had in all of Vietnam.

8/10

Excellent

19 Dec 2017

Verified traveler

Great nights sleep

Clean hotel. Friendly staff. great location.
Got an making nights sleep here for the first time in over a month being on the road. This is the place to stay if, like me, you don't want to be surrounded by hippies getting leathered.
Hired a moped here too, cheap and good little runner. Carried me no the Mrs through the national park no problem.

8/10

Excellent

22 Nov 2017

Simon

Good standard sort of Hotel in Vietnam

Partner

10/10

Exceptional

18 Nov 2017

Verified traveler

Was fantastic. Very beautiful and comfortable, hotel staff were extremely helpful and accomodating. Great place to stay in Phong Nha!

6/10

Pleasant

13 Nov 2017

sarah

Nice hotel

Nice hotel. We had a little deck off our room which was great. Not busy at all. Restaurant area was just under the hotel. Had the feeling it was in someone's home. But the banana pancakes were the best I've had. English is ok. Can be hard to speak to staff. No coffee facilities in room. Great value for money though

10/10

Exceptional

23 Jul 2017

Evan

Great value

Front staff very eager to help and workable English. Comfortable room and good AC. Free water refills. Free breakfast, western and local options on menu. VERY good value for ~$20. And close location to easy tiger or other hostels if you want socializing opportunities. Also far enough away from the karaoke bar that you can sleep!

Partner

4/10

Poor

25 Jun 2017

giles smith

Nice hotel but poor overall experience

Hotel was nice. As expected for a $20 budget hotel. Break fast was very basic compared to our stay in Hue, but it was okay for free. We have no complaints about the hotel itself, it is quite nice and clean. The reason for the bad review is we were constantly bombarded by the \"hard sell\" for tours, motorbike rental, laundry, even water. When we finally conceded to renting a motorbike from the hotel, they gave us a bike with NO gas. This is normal in Vietnam, but not to the extent that it stops 200 metres down the street, causing a huge delay to our day.

2/10

Poor

23 Mar 2017

Verified traveler

never stay here

I have left many reviews of many places. I always find positives, I will give them at the end. First off NEVER stay here. I booked because if you payed a little more it said you got early check in with a breakfast included. We had to fight with them to get the early check in that we paid for never got the breakfast that was listed with the early check in. The sleazy guy at the desk called the sleazy owner who seems to be a gangster. They keep saying no and i keep saying this is what you listed on hotels.com and why we booked. We eventually got our check in but not breakfast. They keep saying this is way and i keep saying nice but not what you listed. Finally gave up and just went to do the activities we planned. We returned they proceed everytime we saw them to say in a sleazy way if your happy i am happy. I was not happy. The room was nice with a view the breakfast lady the next morning was nice. The breakfast ok but not that special that they couldnt have given us the one the day before we payed extra for and never got. The staff besides the breakfast lady were all sleazy. I hate to give a full negative review. But I will brake my rule for this group. DON'T GO HERE. They are the kind of people that give an area bad reputation. There plenty of great place to stay nearby. I would've complained to hotel.com for a refund moved hotels if i had time to.

8/10

Excellent

25 Feb 2017

Verified traveler

Great value

The hotel is just a few months old, and everything is still in great condition. It's well placed in the center of town just across the street from the Easy Tiger Hostel, which is the easiest place to get information and which also serves as the main hangout for tourists. The staff are helpful and welcoming, and the free breakfast is good, especially considering that the hotel is under $20 a night. The towels are stained and could use some bleach though. Also, if you leave the do not disturb sign on your door, the staff will disregard that and come clean your room anyway, which is not ideal. Overall, though, this was a great stay and great value.

Partner

10/10

Exceptional

05 Dec 2016

Verified traveler

Pleasant Stay while in Phong Nha

We had a great 4 night stay at Thuong Hai Hotel. The rooms were very clean and tidy and room service came around to clean often which was nice. The staff were able to accomodate us nicely and gave us a room with a balcony with a great view facing the town. Breakfast were really yummy, my favourite was the banana pancakes. There was flooding in the town and all power was down for a few hours while we were there, however the staff were quick to provide an electrical cord from there generator so we had light in our room. What stood out the most thought was when my wife came down ill, the staff were keen to help and offered us food and soup to make here feel better at no extra charge. They really went above and beyond. And the concierge's young son, Coke, was such a cute welcoming face after a long day of exploring caves. We had a great stay here and would recommend it as great value, comfortable, clean and friendly.

10/10

Exceptional

05 Nov 2016

Clare

Bright spacious room in ideal location

We stayed three nights in a bright, spacious and comfortable room. We had a balcony with views over the village at the back. Very quiet. Linh, who works on reception went out of his way to make us very welcome and also gave us a 30% off voucher for entrance to the Phong Nna cave. We had breakfast on their 5th floor terrace which has fantastic views. It is just a shame that they didn't serve breakfast every morning there. They didn't have a kettle in the room although Linh was happy to give us a thermos flask of boiling water so we could make a cup of tea in the room every evening. We booked a tour through the hotel to the Paradise Cave and Dark (Mud) cave which was very enjoyable and good fun. The hotel also arranged a drop-off to the airport at Dong Hoi. Would recommend a stay here.

Partner

10/10

Exceptional

24 Aug 2016

Georgio

New hotel at the doorstep of Phong Nha Ke-Bang

Very pleasant, brand new hotel (as of August 2016) in Phong Nha Ke-Bang National Park. This hotel is an excellent starting base for exploring the national park's many wonders. Staff is very polite, nice and knowledgeable of the area. Ask for advice on the hidden treasures and the less travelled paths of the park. They can also arrange for motorbike rental.

Room is spacious clean and the ones on the front have a nice view of the main street and the opposing limestone cliffs. There are many restaurants closeby at walking distance. The hotel even has a cafe on the rooftop if you want to chill and enjoy the view after a long, tiring day in the park or ziplining.

This hotel has reasonable room rates, I can recommend this hotel for anyone.

10/10

Exceptional

13 Mar 2025

Pernille Aaby

Great service

The hotel is located nicely in the center of Phong Nha close to restaurants and a few shops.
The owner, Mr. Giang, is a very friendly and nice person, and he showed us great flexibility and helped us a lot during our stay there.
The rooms are spacious and light. The bathrooms are a bit worn down, but have the necessary facilities. Breakfast is simple but made fresh for you.
We had a nice stay here thanks to the incredible hospitality of Mr. Giang and his team.

Partner

2/10

Poor

11 Mar 2025

Verified traveler

Dont go

Mold, hard beds and no soap

Self

2/10

Poor

24 Feb 2025

Verified traveler

Uncomfortable stay!

Hotel Review

I had a very disappointing stay at this hotel. Our first room was in terrible condition—there was mold on the ceiling, and the entire room felt damp, even the bedsheets were moist. The air had a musty, earthy smell, which was quite unpleasant. Additionally, the room was dirty, with dust and cobwebs in the corners. In the bathroom, there was a hole in the wall and no hand soap provided.

After complaining, we were given a new room the next day, but unfortunately, it was only slightly better. While still not ideal, at least it was an improvement.

On the positive side, the staff was helpful in arranging a driver for us, which made it easier to explore the area. Their assistance in this regard was appreciated, but overall, the poor room conditions made our stay far from enjoyable. I would not recommend this hotel.

Friends_and_family Friends

10/10

Exceptional

24 Feb 2024

Andrea

First time but definitely not last

Perfect stay! The owner is so kind and helpful. Would stay here again!

Partner

10/10

Exceptional

05 Mar 2020

Malin

The owner is very friendly and helpful. She made sure that every guest was happy and did not have to worry about nothing. I would definitely recommend this place.

Friends_and_family Friends

10/10

Exceptional

25 Jul 2019

JUHEE

가성비굿, 깔끔

가성비가 좋음. 조식도 여러가지 메뉴가 있는데
매우 훌륭하진 않지만 호텔비대비 괜찮음.
기본적으로 깨끗함

10/10

Exceptional

12 Nov 2018

Matias

Great hotel

We arrived Phong Nha 4 am in the morning and was a bit nervous if the reception was open. It was and we got to check in early for the nice price of 100000 VND.

Ended up staying here for 3 nights. The service was amazing!

Partner

8/10

Excellent

23 Apr 2018

Verified traveler

Really helpful staff

Relatively cheap hotel in the center of Phong Nha. We had an open shower leaving the whole bathroom wet after each shower. We had a nice view of Phone Nha at our balcony. The breakfast only includes 1 dish and 1 beverage, which is okay if you consider the price per night.
The owner of the hotel is really helpful and is the highlight of this hotel. He wants to help and does not wanna rip you off. We booked our trip to Paradise Cave 7km through him and got a very good price. The motorbike rental was also very cheap (70k Dong for a day).

Partner

10/10

Exceptional

20 Mar 2018

Esteban

Wunderbares Hotel mit sehr freundlichen Gastgebern

Sehr sauberes und schönes Hotel. Die Besitzer sind SEHR freundlich und zuvorkommend. Kann ich jedem empfehlen, der in dieser Gegend ein Hotel sucht. Das Frühstück war sehr lecker. Ein zusätzliches Plus ist die kleine aber charmante Bar auf dem Dach.

Partner

10/10

Exceptional

07 Dec 2017

Malgorzata

Zadowoleni
Jedyny minus to słaby angielski obslugi

Family

6/10

Pleasant

08 Oct 2017

Verified traveler

Hotel correcto, buenas habitaciones

El hotel está bien para su precio y categoría, buena cama, limpio, desayuno correcto. Buena relación calidad precio.
La persona que nos atendió mostro buena disposición en un principio, hasta fue a buscarnos al autobús. La cosa cambió cuando le dijimos que no compraríamos ningún tour, que queríamos recorrer nosotros solos el parque. Demasiada presión para vender lo que ses: tours, billetes autobús, ... Eran las 10 de la noche llevábamos horas de viaje y no se debe presionar, solo queriamos cenar. De eso ni se preocupó. Me pareció gente muy poco profesional.

8/10

Excellent

05 Jul 2017

Verified traveler

Clean rooms

Clean rooms, ok breakfast

Partner

10/10

Exceptional

24 Apr 2017

Marcel

Zentrales Hotel

Sehr zentrales Hotel mit einem guten Preis-/Leistungsverhältnis. Das Personal war bei der Buchung von Touren und Bussen sehr hilfsbereit. Frühstück ist auf dem 6. Stock mit Ausblick.

8/10

Excellent

15 Mar 2017

Xavier

Hôtel très propre et très bien situé!

Hotel très propre, et très bien situé, à côté du parc national de Phong Nha. Chambres très biens. Petit déjeuner très bon.
Seul bémol : lits un peu petits...mais rapport qualité/prix imbattable sur cette ville!!!

Partner

6/10

Pleasant

14 Mar 2017

Michaell

Bon hôtel Mais accueille detestable

Bonne infrastructure et grande chambre. Le checkin peut déjà se faire à partir de 8h00 et le petit déjeuner est offert à l'arrivée (forcément matinale). Très pratique et sympa.
Cependant l'accueil est détestable. Le réceptionniste est branché sur son smartphone et joue. Il s'intéresse plus à son jeux qu'aux clients. J'éviterais l'hôtel pour cette raison

10/10

Exceptional

15 Feb 2017

Tau

Bang for your bucks!

Great value for money, Big, clean room. Good lokation. Great view from the roofteresse. I recommend!

Family

10/10

Exceptional

14 Feb 2017

Tau

Value for your money!

Really Nice and Big room. Great location. Very clean and great view From the rooftop. Value for money!!

Family

8/10

Excellent

02 Feb 2017

Luc-Daniel

Bruit excessif du personnel féminin, y compris jusque tard dans la soirée, mais excellent accueil du préposé à la réception.

Family

8/10

Excellent

07 Jan 2017

Lasse Borum

Super service, rent og med gode værelser

Skønt hotel, med super søde serviceminded folk. Hotellet er ideelt som base, til udflugter i grotterne, som alle ligger rimelig tæt på.

Partner

8/10

Excellent

09 Oct 2016

Verified traveler

Nice experience in general

The room was more than what we expected. It was spacious, neat and tidy. The toilet is also quite big, though it smells a little so we always have the toilet cover down. The staff would never miss a chance to sell you national park tour or pick up services(seems to be a norm in that area), but was very nice and are able to communicate in English. They were also very helpful by calling the tourism centre, which we booked our tour to national park since our tour guide was late.

Another thing that annoyed and amused us at the same time was that there were lots of ants. You would be amazed by how fast they arrived to pick up the little pieces.

There was a road of ants to the rubbish bin next day morning because the paper box we threw kept it opened. But that wasn't hotel's fault, not in this buffer area of the national park.