Hi-Way Motel Grafton

4/10

Poor

02 May 2025

Robert

The room had no table or chairs, the television did not work and noisy being close to a major railway line and road.
The bed very soft and n ot comfortable and lacked support. It had no bedside tables and the bed was pushed against one wall.
This was the worst motel room we have slept in in over 50 years of travelling . Not worth the $140 a night, only $80 at best. Very disappointed.

8/10

Excellent

26 Apr 2025

Fernando

Great affordable motel. Staff are easy to communicate with. Location is just out of town but easy to get to. Have stayed a few times and would happily stay again.

Leisure Family

10/10

Exceptional

22 Apr 2025

Claire

Clean and renovated and excellent value for money with kitchenette. Some signs of age like architraves and flooring or ceiling above shower. Contactless check in (with door code). It was a bit noisy at times from road trains (trucks) but we slept fine and it is on the highway so somewhat expected. A great option for our one night stay

Leisure Family

10/10

Exceptional

12 Apr 2025

Kelly

Was quiet and comfortable

Partner

6/10

Pleasant

06 Apr 2025

Jennifer

Bed was comfortable, shower was clean...
Carpet very old & stretched..
Fridge, microwave, hotplate & sink facilities , old air con & TV in good condition...

Leisure Self

8/10

Excellent

03 Apr 2025

Wendy

The rooms are clean,comfortable bed enough space good fridges will stay again

Business_and_leisure Partner

8/10

Excellent

26 Mar 2025

Jim

Easy to locate. Minor maintenance needed. Shower head leak spraying on roof.

Leisure Family

2/10

Poor

21 Mar 2025

Erica

FOUND A CRACK PIPE LEFT IN OUR ROOM!
Itchy once under the bed sheets, decided to sleep on top of sheets to stop the scratching, grabbed the blanket off the shelf to keep warm and a crack pipe fell off the shelf! Fluro light above bed flashed on every 30 mins during the night, even though it was turned off. Shower head sprays water onto the roof. Got up early to go for a run, (6:30am) To find drugo’s hanging around our car in the car park. Saw at least 6 people at this time like zombies hanging outside the other motel doors high as kites. Absolutely appalling stay!!!!

Leisure Partner

4/10

Poor

21 Mar 2025

Allen

Very ordinary. It’s okay if you’re really desperate. It’s old and in dire need of a renovation.
Digital and contactless…hmmm. That to me translates to mean…’we don’t care, we just want your money’.

8/10

Excellent

10 Mar 2025

William

My friend and myself were happy with the motel

Leisure Friends

10/10

Exceptional

06 Mar 2025

Kelly

Just a quick overnight stop. Room was clean and comfortable. Air conditioning was a bit noisy but done the job

Partner

2/10

Poor

03 Mar 2025

Sandra

Had bed bugs in the bed and the internet had a light that would flash every five minutes.

Leisure Partner

8/10

Excellent

02 Mar 2025

Cassandra

Good comfortable room close to shops.

Leisure Family

8/10

Excellent

26 Feb 2025

Aulakh

All over it is good

Leisure Family

6/10

Pleasant

24 Feb 2025

Verified traveler

Room was small but comfortable. Bathroom was tiny. Basic amenities. Fine for 1 night.

Partner

8/10

Excellent

23 Feb 2025

Ian

I didn't know what a Contactless motel was and when I got there it was very hard to access my room. Had I known this I would not have made a booking. Apart from this the room was very clean and suitable for our stay.

8/10

Excellent

20 Feb 2025

Cassandra

Was easy for me with truck at time.
Only difference was price and what the third parties were offering compared to the direct sales more in price.

10/10

Exceptional

07 Feb 2025

Lindsay

So clean . Shower was great and very comfortable bed ( loved the sheets )

Leisure Self

6/10

Pleasant

06 Feb 2025

Dhanesh

First room smelled like cigarettes and urine.

There’s no one on site so you have to phone a number to get assistance. Got 2nd room which was not smelly. Was not the best in terms of cleanliness. Shower had extremely low pressure. Sink in bathroom had a shelf above it that you need to bump your head when washing face.

Property is keyless so you need to remember a code they send via sms. hint: If you forget it and leave phone in room you are stuck outside without anyway to contact property.

Property is next to train tracks so yeah.

Best to avoid but ok for emergency stay only.

I do admit that when i did get in touch with someone they did offer good customer service.

Leisure Self

2/10

Poor

05 Feb 2025

Kerrie

Arrived no reception given a code unable to open door, after a few attempts rang number on website.
Once inside very dirty and beds so hard.
Again rang number on website put through to Manager Cameron went next door that room exactly the same.
Rang number once again given another room unable to get in.
Very stressful was told refund will be given.
Sent email from Website to ring overseas number
Didn’t connect recording wrong number.
Left very upset.
I hope o get my refund.

Leisure Self

8/10

Excellent

31 Jan 2025

Garry

Great location, easy to book, clean functional room. At a great price.

Leisure Partner

8/10

Excellent

28 Jan 2025

Leanne

Contactless checkin when arriving very late

6/10

Pleasant

26 Jan 2025

Sandra

Surprisingly, room had a cooktop (pot & frypan provided), microwave, full length fridge. For an overnight stop room was basic but clean, bed ok. Bathroom could do with an extractor fan. Air conditioner wasn’t brilliant.
For price paid was ok.

Leisure

6/10

Pleasant

20 Jan 2025

Robyn

Room was small could only just walk around bed. Sliding door to bathroom did not close. It was a very basic room with a bed and not much more, and very old air conditioner that made a lot of noise. Even though contactless, felt like an old lady upstairs was always watching people come and go.

Leisure Partner

10/10

Exceptional

20 Jan 2025

Kevin

Good motel

8/10

Excellent

16 Jan 2025

Cathy

Nice staff
Room a bit dated
Cheap price

Leisure Partner

8/10

Excellent

15 Jan 2025

Steve

It was the first time that I booked and paid online with a code to get into the door and it was great everything that we needed was was in the unit quite comfortable and affordable, thank you

Leisure Partner

8/10

Excellent

13 Jan 2025

Joy

All we needed for overnight.
Pity about the noise from the train, early in the morning

Leisure Family

6/10

Pleasant

11 Jan 2025

Adrienne

Priced right. Clean, good shower, reasonable mattress. Has cutlery, china, toaster, Netflix. Not bad really. Just not the best part of town.

Leisure Self

10/10

Exceptional

07 Jan 2025

Peter

Friendly staff who are helpful

10/10

Exceptional

06 Jan 2025

Simon

Room layout was excellent

8/10

Excellent

05 Jan 2025

Leisha

Stayed one night. Good value and comfortable bed. Staff very helpful.

6/10

Pleasant

05 Jan 2025

Graham

The unit was clean but very dated especially the bathroom. Suitable for a bed for the night but not somewhere to relax and stay longer.

Leisure Family

8/10

Excellent

01 Jan 2025

Andrew

Good for overnight stop

Roadside motel on the edge of town. We stayed here the night in the drive back to Sydney, overall good (serves its purpase as an affordable place to sleep) and the contactless check in was good.

Partner

8/10

Excellent

01 Jan 2025

Stephen

Easy check in, great internet and smart tv options

Leisure Family

6/10

Pleasant

29 Dec 2024

Grant

TV remote had flat batteries and I checked in late

4/10

Poor

29 Dec 2024

Verified traveler

Won’t be staying again

The photo makes it look nice but it’s an old motel in an industrial area. It had a 60s bathroom with a shower curtain, and a public toilet paper dispenser with the cheapest paper possible that tore to bits trying to get it out. If you want overnight only, with no in person contact customer service and you want to be woken by cleaners knocking on your door from 9.20am onwards even though check out is 10am well it’s for you. Tip take your own toilet rolls or use the tissues supplied instead. Not in town but walking distance to takeout options & servo

Friends_and_family Family

8/10

Excellent

29 Dec 2024

Georgina

A clean, good option if you just need a good bed for the night. We did happen to speak to a staff member - and whilst it’s definitely contact-less, that interaction was great. Very clean, it’s basic but good water pressure, good air con. Great responsiveness to emails.

Leisure Family

10/10

Exceptional

24 Dec 2024

Piyali

The amenities provided in the hotel was excellent.

8/10

Excellent

23 Dec 2024

Wendy

Car parking very hard to work out no numbers and everybody parking anywhere

Leisure Partner

8/10

Excellent

18 Dec 2024

Peter

Cheap and thrifty. It is perfect for traveling through for an overnighter

Leisure Family

10/10

Exceptional

18 Dec 2024

Erin

Easy access. Close to hiway

Leisure Family

10/10

Exceptional

14 Dec 2024

Sandy

I will book again, nice clean and easy parking

8/10

Excellent

12 Dec 2024

Micheal

Good single room when staying 1 night

Leisure Partner

10/10

Exceptional

08 Dec 2024

COLIN

We have stayed there many times. Fair pricing. Very comfortable queen bed for my 192cm body. Facilities were very good. Refrigerator was bigger than usual, a 2 door, separate freezer. Everything was very clean. Thankyou.

Leisure Friends

10/10

Exceptional

28 Nov 2024

Chris

A place to sleep in Grafton

Very old but neat and tidy. Parking was haphazard but plentiful. Dated motel but did the job and we slept well. No street noise and didn’t hear the trains which were just across the road.

Partner

8/10

Excellent

24 Nov 2024

John

Was okay for what it is. No reception but kept informed, as what to do, thru texts. Would stay again if in the area.

8/10

Excellent

22 Nov 2024

Duc Cuong

Very good price for the room to stay over night. Good location, walkable to Grafton centre. Nice beds

Leisure Family

2/10

Poor

19 Nov 2024

Doreen

It is not safe from the staff. We were sleeping and 9am cleaner entered the room without knocking justvti ask if we were going to stay tonight. As a husband and wife sleeping in bed this is very bad experience from the staff. After entering the room the number of staff went to the side of the room laughing, talking loidly. No manners.

Leisure

8/10

Excellent

11 Nov 2024

Sandy

The motel facilities are most perfect good 👍👍👍

Business_and_leisure Friends

4/10

Poor

10 Nov 2024

Penney

Nothing positive to say regarding our family stay except it was easy to book online and the shower pressure was great. Property advertises a pool but there was no access to it if there was one, the kitchenette had fat splatter everywhere from previous visitors cooking in the room, sink sponge had previously been used and was dirty, noisy outdated window air-conditioner, single beds roll around the floor from movement whilst being slept on, car parking was very cramped with short parking spots, not enough cutlery or crockery for the family and the list goes on. Would be one of the worst rooms I've ever stayed in and would not recommend to friends or family. Very very low budget accommodation.

Leisure Family

10/10

Exceptional

07 Nov 2024

Nicola

Very clean , small but prefect for what we needed . Staff very friendly . Thank you

Leisure

6/10

Pleasant

02 Nov 2024

Ken

Self check-in no staff at motel for the 10 days we were there

8/10

Excellent

30 Oct 2024

Warren

In the absence of access code, communication with the receptionist personally and by email was superb.

8/10

Excellent

26 Oct 2024

Sue

Great for our few days stay. Located in a quiet area only a few minutes drive into town centre

Leisure

10/10

Exceptional

24 Oct 2024

Kelly

Great value!

Leisure Family_with_children

2/10

Poor

22 Oct 2024

Yazmine

The mugs still had coffee stains on them, and we found a cockroach in the bed.

8/10

Excellent

18 Oct 2024

Shannon

Great price, friendly meet and greet, easy no contact transaction

Leisure Family_with_children

6/10

Pleasant

17 Oct 2024

Ken

Poor

Self check-in no-one in office code on door email to tell code was late best thing about motel was the cleaning staff air con noisey bathroom door handle broken

Partner

6/10

Pleasant

14 Oct 2024

Chris

When you need a room it gave you one.

Business Partner

6/10

Pleasant

12 Oct 2024

Sharna

Very convenient near shops, easy access for walking downside of staying there the curtains had holes in them. The bed was right next to the window so that was crap. Also the Wi-Fi connecting to the TV. I asked on the second night of staying there for someone to come fix it and we did stay for six nights, never got fixed toilets weren’t scrubbed. The bathroom sink was dirty. We did see cleaners and they were polite when asked for getting extra towels and that so that was nice. Overall, I understand why it was cheap because it wasn’t what you expect

Leisure Family

6/10

Pleasant

09 Oct 2024

Brian

Unfortunately the room we were in was poor compared to others we have had in the past. The bed was against the wall meaning you had to climb over the other person. There was only one light (next to the entry door) which meant when it was turned off you then had to find your way to the bed and then climb over another person.

Business Partner

10/10

Exceptional

08 Oct 2024

Tiana

It was a lovely stay and would recommend it to friends and family and very clean and tidy very convenient to servos and very comfortable beds and decent size full fridge nice microwave/grill converted into one 2 burner stove top would definitely go back and would definitely recommend to friends and family

Leisure Partner

6/10

Pleasant

27 Sep 2024

Stephen

Good for a shower to freshen up and a clean bed for one night only and continue on your journey

Leisure Partner

2/10

Poor

26 Sep 2024

Charleen

No one in reception room not clean no toilet brush water in shower went everywhere no room service ie clean towels and bath mats no hand towels no teatowels or detergent to wash dishes we were there 2 nights and couldn't wait to leave would not recommend it

Leisure Partner

8/10

Excellent

25 Sep 2024

Grahame

It was older, but very clean.
It was a great budget room.

Leisure Partner

8/10

Excellent

24 Sep 2024

Johanna

Nice clean room, well equiped for my stay, coffee , tea, comfy bed.🤗

Leisure Self

10/10

Exceptional

23 Sep 2024

Angela

Clean and bed wqs comfortable, only doen fall was the having a shower water went every where in bathroom

Leisure Self

8/10

Excellent

22 Sep 2024

Klaus

Value for money
AC not working

Leisure Self

6/10

Pleasant

15 Sep 2024

Alan

Would be nice if the pictures matched the property.
But it’s cheap
Thanks

Business Self

8/10

Excellent

11 Sep 2024

Brian

Good value for money. Convenient location.

Leisure Partner

2/10

Poor

08 Sep 2024

Cheryl

The rooms themselves were small but very clean but don't book in by internet late in the afternoon about 6: no staff on site had to call got onto an answering service. The number for the door wouldn't work tried and tried both my husband and I tried, it took near 45 minutes for someone to call, she told me to try again which I did and it work right away, surprise surprise, she tried to make it my fault anyway if your tied and just want to get in your room don't go here if the office is not open.

Leisure Partner

8/10

Excellent

08 Sep 2024

Stephen

Was happy work the property

Self

8/10

Excellent

04 Sep 2024

Elisabeth

Close to food outlets

Leisure Family

6/10

Pleasant

01 Sep 2024

Mary

Had someone knocking on door looking for someone. Felt very vulnerable. As we are in our 80’s, and no management on site.
Remote control for aircon , batteries flat, had to climb on chair to manually turn on aircon

Leisure Partner

6/10

Pleasant

21 Aug 2024

Annette

Beds were very hard, not comfortable at all. There were people talking loudly until 3am. Lots of road and rail noise making it very hard to sleep. It did have a kitchenette which was a bonus.

6/10

Pleasant

21 Aug 2024

Robert

Easy access to major roads ,shops

Leisure Partner

10/10

Exceptional

18 Aug 2024

Melinda

Good value for money. Loved the contactless entry.
Very clean and tidy, comfortable bed room just getting a little old and shabby.
Had some road and train noise.

Business_and_leisure Self

6/10

Pleasant

12 Aug 2024

Julie

Area was run down and didn't feel very safe. Building was old but rooms were well maintained and adequate facilities.

Leisure Partner

4/10

Poor

07 Aug 2024

Janine

With no onsite manager, there was a party 2 doors from me. Drinking, swearing, smoking, loud. I was abused verbally when I asked them to lower the noise. A lot of construction workers stay there. Room was tiny. Could do with a good clean. Won't be staying there again.

Business Self

8/10

Excellent

06 Aug 2024

Alex

value for money

Business_and_leisure Self

8/10

Excellent

05 Aug 2024

Tara-Mae

It was a simple place for accommodation exactly what I was after. Only down rated due to the other customers staying in another room. They were excessively loud and disruptive which caused a few people to intervene up until 2am. Other than that it was ideal for the night.

10/10

Exceptional

30 Jul 2024

Peder

All good

10/10

Exceptional

30 Jul 2024

Angela

Very clean and beds are comfortable

Leisure Family

6/10

Pleasant

24 Jul 2024

John

Very noisy. One customer kept yelling and kept us awake so we didn’t get much sleep

6/10

Pleasant

23 Jul 2024

Gary

Nothing

10/10

Exceptional

20 Jul 2024

Dion

Convenient

8/10

Excellent

02 Jul 2024

Margaret

Room small but adequate

Leisure Partner

6/10

Pleasant

30 Jun 2024

LYNETTE

Noisy on highway
Bathroom needs an upgrade

Leisure Self

6/10

Pleasant

22 Jun 2024

Chris

Was too cramped for 3 people. One chair for 3 people so little table was used to storage and not sitting around. The single bed blocked the wardrobe. Only one bedside cabinet and little room to get our from one side of the double bed. Curtains had duct tape to block the holes and there was no net curtain so no privacy of you wanted to open the curtains for natural light.

Leisure Family

8/10

Excellent

16 Jun 2024

Steven

Great location

8/10

Excellent

14 Jun 2024

maree

Very clean with very comfy bed. Aircon a bit noisy and voices could be easily heard from next room. Overall it suited our needs for 1 night.

Leisure Partner

10/10

Exceptional

11 Jun 2024

Kelly

Tidy comfortable room. Bit of noise from traffic but nothing too bad. Friendly helpful staff. Only complaint is housekeeping knocking on the door well before 10am every time I stay.

Self

8/10

Excellent

09 Jun 2024

Hoa My Tong

ok

10/10

Exceptional

26 May 2024

COLIN

We have stayed here at least 5 times in the last 6 years. We always feel safe and it has very little traffic or noise. Although there isn't space to fit our car, with a car trailer, in the car park there is always parking on the access road near the entry. Rooms are always clean. Pricing is good and we will continue to stay here when in Grafton for Speedway.

Leisure Partner

10/10

Exceptional

25 May 2024

Kelly

Was comfortable and cozy staff where super friendly

Self

10/10

Exceptional

23 May 2024

Kylie

Very comfortable size room and the beds are comfortable too

Business

8/10

Excellent

16 May 2024

Michelle

Not a bad place but took a while to get room door code via e-mail and had to use a butter knife to unlock bathroom door.

Self

6/10

Pleasant

06 May 2024

Laurel

For the price the motel is adequate but someone had a big dog that kept barking. Also the damaged curtains make the room look shabby

Leisure Self

6/10

Pleasant

05 May 2024

Clint

The room overall was fine but the air con had not been cleaned (including filters) for a very long time. Even the body of the unit was putrid. Other than that, everything was ok.

Business_and_leisure Family