Name: Civic Motel
Address: 153 Pound St, Grafton, 2460, AU

10/10

Exceptional

18 Apr 2025

barrie

Great place.

Leisure Partner

6/10

Pleasant

15 Apr 2025

Ken

When I got to the property I was greet with \"there is a problem with you booking\". The owner was new and was unaware that the motel appeared on the Expedia site. The owner was gracious and did all she could to provide accommodation for the night, although the accommodation was inferior to the accommodation I had booked on Expedia. This seems to be more an Expedia problem than a problem with the proprietors of the motel.
The proprietor did all she could in circumstances to help, for which I am grateful.

6/10

Pleasant

11 Feb 2025

Lindsay

No ground floor units. I would not have booked if I had known this previously

8/10

Excellent

03 Jan 2025

Rodney

Very goog stopover

Nice big room and clean pool. Perfect for a Grafton visit or stopover. Only negative was the pillows were too big and hard.

Partner

8/10

Excellent

05 Oct 2024

Pamela

Easy walking access to the river walk, shopping, restaurants. The motel is older so not to expect modern decor, but clean large, comfortable room. Comfortable bed. Smallish bathroom, but you don't live in a bathroom. A good choice for accommodation in a beautiful town.

Leisure Partner

10/10

Exceptional

06 Aug 2024

Neil

I thought it was the best stay I have had in years. Felt like home. Friendly staff, clean, comfortable, super convenient. Comfortable bed. Then there was the shower, no ‘water saver’, can’t get wet here. It was just the best.
Only problem I had was that I had to leave the next day.
I’ll be baaack!

Business Self

8/10

Excellent

28 Dec 2022

Janelle

Everything was good, it was clean and the customer service was excellent

Leisure Family

10/10

Exceptional

03 Oct 2022

Robyn

The stay was wonderful and handy to everything I needed. The room was a bit smaller than I would have liked however was clean. Coles was extremely handy.

Self

6/10

Pleasant

30 Sep 2022

sharon

Close to centre of town

Leisure Partner

10/10

Exceptional

26 Sep 2022

Kristen

Nice stay and clean friendly staff

Leisure

10/10

Exceptional

12 Jun 2022

John

Staff were very helpful with our late check in. Very clean and tidy. Quiet area. Would definitely stay again

Leisure Family

10/10

Exceptional

20 Apr 2022

Alvinder

The property is old but doesn't feel like. It is very clean and was surprised when we went into the room. The rooms are freshly painted as well.

Leisure Family_with_children

10/10

Exceptional

11 Apr 2022

Kellie

Incredibly helpful staff who were happy to help us multiple times during our stay. Room was clean and had all the appliances to make our stay comfortable (fridge, microwave, toaster, kettle). Great location near restaurants and shops.

Leisure Family

10/10

Exceptional

07 May 2021

Adrian

Overnight Business Trip

Great service and very friendly staff. Motel is walking distance to pubs and restaurants. Would stay again.

Business

8/10

Excellent

25 Apr 2021

Peter

Quite and comfortable

Quite and comfortable stay with a pleasant greeting from the host. Short walk to Main Street with food options, hotel, etc.

Business

10/10

Exceptional

09 Jan 2020

James

Civic Motel is tops!

The Civic was the loveliest place to stay. Cosy and comfortable, it was centrally located to shops, cinemas, hotels and restaurants. I highly recommend The Civic.

Self

10/10

Exceptional

15 Nov 2019

Verified traveler

The staff were fantastic, friendly, professional and helpful in pointing out where things were located.
My room was clean had everything i needed. If i return to Grafton the Civic is where i will look too first.

Business Self

6/10

Pleasant

26 Oct 2019

Verified traveler

Not enough car spaces. And are not numbered to match the room number.

Friends_and_family Partner

10/10

Exceptional

02 Sep 2019

Janine

Pleasant stay

Friendly host, very central location and clean amenities. Thank You

4/10

Poor

04 Aug 2019

Trevor

The room is very dated as are the facilities. Austar channels are very limited, old system means finding something to watch is difficult.
The enertainment from the pub accross the road was so loud that ear plugs were needed to sleep, luckily I had some.
I paid $25.13 more than my mates did for the night. I thought I was supposed pay the same or better when using booking sites.
I have stayed here previously but won't be again.

Friends

8/10

Excellent

04 Aug 2019

Robert

All you need for a comfortable night

Close to town and easy to get evening meal
Toaster jug cutlery and plates for breakfast, you bring the makings and you are off to a great start

Partner

8/10

Excellent

18 Jul 2019

Verified traveler

For a basic motel room it was quite decent. The staff were very nice and the location was great

Business Family

8/10

Excellent

08 Jun 2019

Verified traveler

Convenient for an overnight stay when travelling to Brisbane

Friends_and_family Partner

6/10

Pleasant

14 Apr 2019

susan

Grafton stay

Well priced Room had a double bed (not so comfortable) and a single bed and ensuite was clean Did not use air con but it was a window rattler
Decor a bit dated
Shower was a good size
Crown hotel has good meals and drinks reasonable prices and about 400m walk
Bogans in next room were noisey early morning, construction workers
Would stay there again

Partner

10/10

Exceptional

24 Dec 2018

Verified traveler

Friendly and helpfull staffs, made my stay pleasant and comfortable

6/10

Pleasant

21 Oct 2018

Townsend

Check-in nightmare

On check-in I was given the incorrect room with only 1 double bed when I booked a room with 1 double bed and 1 single for 3 of us. After showing my voucher to the receptionist clearly stating 1 double + 1 single beds, that I had paid for the extra person on the triple. I was still told that my agent booked the incorrect room, that I was over charged by Expedia and my agent and I should had paid only $120 ???? and that I still need to pay another $1010 for the extra bed. What a nightmare. I lost my cool and I was still only given a double bed room with the promise to get the extra bed in the room as soon as possible. The receptionist was inexperience and only after my agent calling the hotel and spoke to the manager the situation was finally resolved.

8/10

Excellent

20 Aug 2018

Rene

Great location. Friendly, Helpful staff.

Great location. Helpful & friendly staff. Older style but clean and comfortable for the price.

Family

6/10

Pleasant

12 Jun 2018

Verified traveler

It was fine, but there was no guide to facilities in the place.
Above all, guests need to know of nearby places where they can have breakfast in the morning, unless it's available at the motel.

8/10

Excellent

31 May 2018

Roy

Great central location

6/10

Pleasant

08 Apr 2018

Kaye

Don’t take the “special”

Basic room, very small. Noisy A/C left on in office next door all night. Motel is old and tired.

8/10

Excellent

25 Jan 2018

paul

Handy to town

Handy to town close to hospital nice owner who drives a ford

8/10

Excellent

03 Jan 2018

Tim Nash

Good pit stop

Great stop off during a long drive up the coast. Clean and welcoming, with some good dinner and breakfast spots nearby - and a shaded pool to cool off in.

8/10

Excellent

23 Oct 2017

Tanya

Great location!

We were very happy with our room for the price. It was neat and tidy and within walking distance to town.

8/10

Excellent

21 Sep 2017

Bill

Excellent service from staff but trouble with wotif in obtaining a receipt for the stay

8/10

Excellent

18 Sep 2017

Paulette

Clean and refreshing Hotel with helpful staff.

10/10

Exceptional

08 Aug 2017

Denise

We were visiting family and the Motel was in a great location. Close to everything.

Partner

8/10

Excellent

16 May 2017

Verified traveler

Basic, but clean. Close to town

Smallish room with basic facilities but clean and comfortable. Easy walk to town centre. I'd stay again.

10/10

Exceptional

14 May 2017

tom

Grafton to Inverell

After driving 1700 km and bike racing 240km to the stay was very satisfying

Family

8/10

Excellent

26 Mar 2017

Verified traveler

Convenient and the beds were comfy

Family and I were stopping in Grafton on our drive through to Brisbane. Woman checking us in was friendly and suggested several places for dinner (side note: we took her advice on the Thai place and it was lovely). Only 350-400m to the Main Street so was convenient to walk there. Room was well maintained with a modern bathroom. Beds were extremely comfy. Thank you :)

Family

8/10

Excellent

04 Mar 2017

Katie

walking distance to shops, restaurants and river

Friendly service at reception. Large, clean room with good hanging space in wardrobe. Quiet environment.

6/10

Pleasant

21 Feb 2017

Verified traveler

Close to shops and hotel

Hotel facilities included a pool, wifi, foxtel. Room was tidy and clean. Hotel and shopping centre across the road.

10/10

Exceptional

28 Jan 2017

Lorie

Friendly serive

Clean, close to everything, great pool.

Partner

10/10

Exceptional

02 Jan 2017

Verified traveler

We had a very comfortable night

This is an excellent motel. It is quiet, very comfy and has the best shower ever. The beds were very good and the room was nice and clean. It was great because the motel is pet friendly. Next time we are passing through we will definately stay at the Civic Motel.

2/10

Poor

01 Dec 2016

Ross

Close to town centre but that's about all

Our room was extremely cramped , the air conditioner was filthy , the bathroom was potentially dangerous with a high
step into and out of the shower recess . The room urgently needs an upgrade as do the beds , initially firm increasing to hard as the night progressed . The motel adjoins a squash court so the sound of games went on until late .

4/10

Poor

27 Nov 2016

Polly

You get what you pay for

Sadly this motel looked nothing like the photos online!
Very old, found an empty soap packet stuck the shower floor, terribly noisy (from both pub directly over the road and other patrons) and the free wifi didn't work in the room (only had signal if I stood by the office.
But on the plus side there was a nice cold wine glass waiting in the fridge and the air conditioner, despite vibrating through the whole room, worked very well.

8/10

Excellent

05 Nov 2016

Essie

Comfortable

In a very good position, comfortable and with pleasant and helpful staff.

8/10

Excellent

13 Oct 2016

josie

Comfortable stay

Fantastic stay and service :) i will be booking with them again :)
The motel is close to the cbd and shopping centres :)
Over all a very pleasing stay

10/10

Exceptional

11 Oct 2016

Ross

An almost perfect stay

I stayed 5 nights. The decor was dated (so what?). There was no microwave (Sultana Bran instead of Oats for breakfast). Bed was comfortable, bathroom spacious and modern. The motel was opposite a pub - didn't hear a squeak from it or anything else (rooms are upstairs so don't get the banging of car doors or engine start ups). Overall, a terrific place to stay.
The receptionist was so very kind, pleasant, helpful and happy. And - not the slightest hint of a plastic smile.

Overall, one of the best of all the motels (that's quite a few) I have stayed at over (very) many years.

8/10

Excellent

29 Sep 2016

T-Bone

Ok place / cheap price

Pretty dated, but clean and tidy and affordable. Would stay there again.

10/10

Exceptional

04 Sep 2016

Verified traveler

Excellent

Very happy, good affordable rate, comfy rooms and friendly staff