Name: Pinnacle Holiday Lodge
Address: 21 Heath Street, Halls Gap, 3381, AU

6/10

Pleasant

08 Jul 2026

Dana

.

Partner

8/10

Excellent

03 Jul 2026

Sue

Property right in town easy access for walks etc shower took a while for hot water and temp to establish - taps old
Noise from conjoined buildings quite loud during the night - halls gap lovely town to visit and amazing waterfalls after rain

Self

10/10

Exceptional

26 Jun 2026

Daryl

Thanks -It was awesome.

Self

4/10

Poor

17 Jun 2026

Sandra

In a lovely setting place has been let go because we have stayed here many times in the past. The bathroom plugs, toilet system were terrible along with the mould on the bathroom ceiling. The draws which had the cutlery was dirty and the toilet system was making abnormal sounds all night. We wanted a wine glass and there was 1 and a champagne glass which I wouldn’t have drank out of. Fortunately we took our own glasses. The beds were hard and uncomfortable and the pillows were flat and I wouldn’t take off the pillow case because I was unsure what I would find. All in all not a successful stop over for the price we paid. I had to call a mobile number to get them back to the office to check in. Unacceptable.

Family

8/10

Excellent

07 May 2026

malcolm

Yes

Partner

6/10

Pleasant

28 Apr 2026

Anne

The room was spacious, the bed was comfortable. However there was inadequate hot water - not warm enough for a shower, the electric blanket was faulty with the fault tag on it but still left on the bed and the toilet was not fixed to the floor!

Partner

6/10

Pleasant

27 Apr 2026

Sharon

We had a 2 day stay, on check in we were told to wait 20 minutes for our room. The room set out was ok. But definitely needed a good clean, seeing them vape while making up your room wasn't appealing either. I wouldn't stay here again unfortunately.

Partner

6/10

Pleasant

24 Apr 2026

Peter

It was just a bed for 2 nights nothing special

10/10

Exceptional

16 Apr 2026

Sean

Allom and team were extremely helpful, lending phone chargers and storing bags for us while we were out hiking for over a week. The room was clean, thoughtfully arranged, and warm. Very reasonably priced and friendly atmosphere. Cheers!

Partner

8/10

Excellent

13 Apr 2026

Tracey

Quick check-in and easily location of room with parking right outside our door.
Excellent location to quickly walk into the town. Cleanliness was ok for price however mould in shower/ bathroom area.

Partner

8/10

Excellent

07 Apr 2026

Sonya

Very spacious,thank you

Self

10/10

Exceptional

04 Apr 2026

Christine

Great location - walking distance to town and many walks. Very friendly staff.

Partner

10/10

Exceptional

17 Mar 2026

helen

Ll

10/10

Exceptional

15 Mar 2026

Jodie

Kangaroos out the door, beautiful view and close to restaurants and shops

Partner

8/10

Excellent

14 Mar 2026

Lynne

The location of this property is perfect. It is slightly run down, in saying that we enjoyed our stay.

Partner

6/10

Pleasant

08 Mar 2026

Luke

It was ok but very outdated. Old lounges, fire place didn’t work just very basic

Partner

2/10

Poor

27 Feb 2026

Ashlee

Room wasn't ready at check in, given the wrong room, got into the right room second night, jetted tub didnt work well, toilet broken, clump of hair that didn't belong to us in the bed. Ended up leaving a night early.

Leisure Partner

6/10

Pleasant

07 Feb 2026

Nadja

Aircon in room 25 not working and missing all the front vents

Leisure Partner

6/10

Pleasant

08 Jan 2026

Grace

The door handle was dodgy and needed the staff to come and open it for me 3 times. I ended up getting a blister on my finger from trying to open it. Also a lot of flies, I had to go buy fly spray to kill them

Business Self

6/10

Pleasant

07 Jan 2026

Maria

very run down and not very clean

Leisure Partner

8/10

Excellent

07 Jan 2026

Raymond

Great Location, short stroll to Stoney Creek Stores, which was ideal for Cafe Style Breakfast, Spacious Room, Huge King Size Bed, Fantastic Warm indoor Pool. little faults that needed improvement dust not wipe off Front of Split System in room, Didn't have a Tea Towel to Dry dishes, out side surrounding, External Spouts need cleaning, unless there is water restrictions, the lawn / Grass area very dry, leaves Twigs not raked up, these little faults are for feedback, The Stay was Fantastic, good value for money, would recommend a stay.

Leisure Partner

2/10

Poor

27 Dec 2025

Clarence

Rooms, towels and kitchen is filthy. The place is like a camping ground with the visitors drinking alcohol outdoors, fighting and screaming till 3.00am.

6/10

Pleasant

23 Dec 2025

Leanne

Quite a lot,needs a good do over of the whole

8/10

Excellent

01 Dec 2025

Andrew

Huge room, great location

Leisure Self

2/10

Poor

11 Nov 2025

Marty

I’ve never stay at a worse place in my life disgusting service , room was nerver made up up no towels no soap
Terrible place run down , payed for a spa as I was doing a race , and it was out of order like everything else , not happy

8/10

Excellent

10 Nov 2025

darren

The room was excellent ,spacious and comfortable.it even had a spa which was unexpected for the value price we paid ..thx to staff at Pinnacle holiday lodge

Leisure Partner

6/10

Pleasant

21 Oct 2025

Gary

The laundry was shocking condition, there was kangaroo poo everywhere around the grounds,front door of my room in poor condition, bathroom shower door did not operate properly. Room was dark, outside awning over the bedroom was heavily built up with mould and dirt. The reception had an or out of body odour, and spices. Was a bit disappointing.

Leisure Friends

8/10

Excellent

16 Oct 2025

Margaret

was clean, just that its been their a while the only thing needs and up date.
example bathroom

Leisure Partner

10/10

Exceptional

15 Oct 2025

Ross

The location is fantastic as it is a very easy walk to all amenities and includes parking allocations.

Leisure Friends

10/10

Exceptional

08 Oct 2025

Eve

Right next to National park with clean an really comfortable accommodation. It was fantastic

Leisure Partner

8/10

Excellent

05 Oct 2025

Helen

A very comfortable stay in the National Park, was quiet and felt very safe

10/10

Exceptional

02 Oct 2025

Amelia

The gentleman in reception was very kind in all communications. Especially for our wellbeing, driving over late, into some terrible weather. The service even impressed my 12yr old daughter! “He’s so nice, mum.”
The location was central to everything you can do in halls gap.

Leisure Family_with_children

10/10

Exceptional

28 Sep 2025

Jose

Great experience!

Partner

8/10

Excellent

16 Sep 2025

Cathryn

I didn’t have hot water. Difficult to contact them, not in office then phone message back full. Eventually contacted them. Must admit they up graded me to a better room that had a nice hot shower and spa

Leisure Self

4/10

Poor

12 Sep 2025

Rick

Needs some work done in rooms, plumbing and fixtures in shower needs fixing. Otherwise the room was big and roomy

Leisure Partner

10/10

Exceptional

11 Sep 2025

Jacqui

A great stay. The room was massive and perfect for my needs. So close to everything and yet very quiet. It's in a lovely garden setting too which adds to the peaceful feel. The staff were very kind allowing early check in which was a great help to be able to drop luggage off.

Leisure Self

6/10

Pleasant

01 Sep 2025

ruth

Have been staying at Pinnacles for 25 years, the property is dated but still satisfactory however it is time they updated the mattress and the towels.need to do some maintenance

8/10

Excellent

01 Sep 2025

Robert

The facility was good the fake fire place didn't work

Leisure Partner

4/10

Poor

24 Aug 2025

Kristy

On arriving at check in time the office was unattended and had to call and wait to check in.
Room was VERY dated. Linen was VERY old and towels were thread bare and frayed. Pillows and quilt were so thin.
Shower did not get past luke warm and the noise from the pipes was so loud.
Split system did not work properly and my partner checked the filters which were SOOOO thick with dust. We washed these in the kitchen sink and then it worked fine.
Position wise the property was in the heart of town.
You definitely get what you pay for here!

Leisure Partner

10/10

Exceptional

25 Jul 2025

peter

Enjoyed the stay. Would stay again

10/10

Exceptional

17 Jul 2025

Mark

The size of the room was a bonus; our group of 6 were able to meet together comfortably in one room

Leisure Friends

10/10

Exceptional

06 Jul 2025

Kym

We really enjoyed our stay and will be definitely coming back. Thank you 😊

Leisure Partner

10/10

Exceptional

28 Jun 2025

Annette

The room was well clean and well equipped but it is a little tired and needs updating. Would still stay here again. Location is great too!

Leisure

10/10

Exceptional

24 Jun 2025

thomas

All good

Family

8/10

Excellent

22 Jun 2025

pam

Perfect location I think it needs a bit of upgrade we had a spa room and the spa didn’t work we did get a bit of a refund but after a long day climbing we where looking forward to the spa bummer

Leisure Partner

8/10

Excellent

17 Jun 2025

Margaret

Loved clean comfortable close to shops
Value for money

10/10

Exceptional

11 Jun 2025

Dennis

A great value for money accommodation for either long stays or a stop over. So convenient and ideally located. Would stay here again.

Leisure Family

6/10

Pleasant

18 May 2025

Elzbieta

Smelly room, needs big renovations, we paid for room with a spa bath but spa bath was out of order- would be nice to know in advance.

Leisure Partner

8/10

Excellent

06 May 2025

John van

Central to everything.

Leisure Partner

10/10

Exceptional

26 Apr 2025

Amy

The room was bigger than expected, very very close to all the shops, we could walk to everything, so very convenient. Check in was simple.
The only one downfall was the fireplace in the room just looked a bit grubby, which didn’t particularly bother me personally but I can imagine it may bother others. So my suggestion would be either just get rid of it completely or put in an enclosed fireplace instead. Otherwise our stay was great.

Leisure Family

8/10

Excellent

23 Apr 2025

Bill

We asked for a microwave several time that was promised on the website - it never arrived!!!

8/10

Excellent

21 Apr 2025

John

Very close to shops and dining

10/10

Exceptional

20 Apr 2025

Robert

Conveniente, quiet, clean & spacious

10/10

Exceptional

19 Apr 2025

Robyn

Excellent position

Leisure Family

8/10

Excellent

15 Apr 2025

Stewart

Great location for walking to town. Old and outdated but suitable for a weekend away. Clean and comfortable

Partner

8/10

Excellent

31 Mar 2025

Barney

People feeding Wood Ducks outside our door , barley fed on the concrete and had to dodge duck poop every time we walked outside . There are Signs saying don’t feed the wildlife Need a sign pointing to the restaurants nearby .

Leisure Partner

8/10

Excellent

30 Mar 2025

mark

Excellent location and amenities. Very close to everything in town. Great wildlife around the facility.

Leisure Self

8/10

Excellent

30 Mar 2025

Terrie

The room was clean and comfortable

Leisure Partner

2/10

Poor

17 Mar 2025

Dale

Place needs updating. Average for clean. No reception for checking and difficult to reach Location okay

Leisure Partner

8/10

Excellent

11 Mar 2025

David

Nice .

6/10

Pleasant

04 Mar 2025

Christine

No pool operating

The rooms are very spacious but dated. The grounds are large with bbq's and picnic tables. It's very quiet and in the centre of town.
The pool is not in use and hasn't been for some time. This should be shown on the website

Partner

8/10

Excellent

25 Feb 2025

Joshua

Rather dated property and age really shows in the facilities like the kitchenette, shower and television etc. Room is decently clean with some odd stains here and there (carpet /walls) However location is excellent, very close to amenities, walkable and near to the starting point for trails, easy to drive to and from hiking trails. Staff also very helpful and friendly. Discount offered at diner too if you show your lodge key.

Leisure Partner

4/10

Poor

21 Feb 2025

Jacek

Upon arrival at standard time the reception was unattended and locked. A hand written note suggested contact by phone. That incurred a roaming cost as we are foreign visitors. We had to wait for half-hour until someone arrived.

Leisure Partner

10/10

Exceptional

19 Feb 2025

Prue

nice quiet property in an excellent location. Friendly staff..

Leisure Self

8/10

Excellent

04 Feb 2025

joshua

Friendly staff let me check in early

Leisure Friends

8/10

Excellent

31 Jan 2025

Tony

Great location
The rooms are dated and was missing basic items like microwave, fry pan, salt/pepper and mirror in the bathroom
But we enjoyed the large comfortable seats, spa and the deluxe room we booked was huge.
Definitely would rebook

8/10

Excellent

26 Jan 2025

Beverley

.

6/10

Pleasant

09 Dec 2024

Jasmine

Dated 80’s room with added black smoke throughout the room.
Exhaust fan fell out of the shower.
Good sized room, comfy bed.

10/10

Exceptional

05 Dec 2024

Glenn

large rooms with comfy beds. nice bathroom. loved the wildlife in the gardens, birds and kangaroos

Leisure Family

6/10

Pleasant

02 Dec 2024

Hayden

Great location, rooms are dated and in need of repairs. Looks past the holes in the walls it was cleen and comfortable and probably one of the most convenient locations in halls gap.

Leisure Partner

6/10

Pleasant

02 Dec 2024

Jose

Close to the shops.

6/10

Pleasant

21 Nov 2024

David

The setting was very pleasant.
Positioning for car parking needs to be more obvious.
Maintenance had been done. For example a new a/c unit had been installed, you could see where the previos unit was, and where the power was a hole had not been filled in.
The shower was tempramental from acceptably hot then ran cold, even when the flow was slow.
Otherwise the bed was comfortable. We had to put a folded blanket under the pillows to give a bit more height.
The shower towels were more like hand towels.
Glad it was only a couple of nights. But we still enjoyed our stay.

Leisure Family

10/10

Exceptional

17 Nov 2024

Liz

I like this by its cleanliness

Partner

8/10

Excellent

03 Nov 2024

Julie

great location, rooms very spacious

Business Self

8/10

Excellent

27 Oct 2024

Jenny

It is in the perfect position on regards to walkability within the township of halls gap.
It was comfortable and roomy.
The plants around the carparking spaces could do with a good prune.
I understand that most places have wet rooms now for the bathrooms however I am nt convinced with these, the floor gets very wet and slippery and there is no way to dry it other than using towels etc provided for personal use.

Leisure Partner

10/10

Exceptional

25 Oct 2024

Dean

Staff are excellent. Evan provide drop off and pick up service

Leisure Friends

10/10

Exceptional

24 Oct 2024

Bani

This was my one of the amazing stays, the room were clean. The property ground was amazing big had garden. Overall i loved this one

Leisure Family

8/10

Excellent

22 Oct 2024

Farrah

Very close to everything and walk through to restaurant for dinner, the family room has 2 divided bedrooms which was good for private space with families.

Leisure Family

8/10

Excellent

14 Oct 2024

Sarah

Needs a clean up outside

Leisure

8/10

Excellent

12 Oct 2024

Mark

Liked the kangaroos outside my door.

Leisure Friends

8/10

Excellent

06 Oct 2024

Qamar

The property was well maintained and clean. However many amenities were not functional like pool was cold, room spa was out of order and even the dryer was off. The staff are very supportive and friendly. Rooms were very clean. Location can't be better than this place with easy free parking.

Leisure Partner

10/10

Exceptional

30 Sep 2024

Kara

Few minute walk to main shopping area . Easy to walk to things

Leisure Partner

2/10

Poor

28 Sep 2024

yogita

Why would a property advertise wifi when there is no wifi at property? So many things were not working , toilet wasn’t flushing , room was dirty , was a filthy experience. Never recommending this property

Leisure Partner

10/10

Exceptional

27 Sep 2024

Adnan

The suite had 2 bedrooms which was great. It was clean and very roomy.

Leisure Family

10/10

Exceptional

27 Sep 2024

Theo

Really nice people. Easy check in and very accommodating. Room was clean and tidy, very spacious and easy access to restaurants in town.

Leisure Partner

8/10

Excellent

15 Sep 2024

Lee

Nice enough room & location, I’d say we will be back at some stage, perfect for a relaxing weekend

Leisure Partner

10/10

Exceptional

13 Sep 2024

Vincent

Convenient location, loved the jetted tub. Quiet but safe. Highly recommended.

Leisure Family

8/10

Excellent

12 Sep 2024

Piyawan

Great location - very near to V/Line stops, shops, restaurants, Grampians National Park, etc.

Relaxing and peaceful atmospheres - mountains, trees, kangaroos, kookaburras, etc.

Excellent and friendly services from Matthew and his assistance

Spacious room, comfortable bed and enjoyable amenities e.g. television, kettle and hair dryers

Apart from mini shampoo, lotion and milk, there was no tea and snack in my room like my other group members' ones. However, I was content and very pleased with my stay here. The room may need some airations as there was some mild smell when I first entered it, and may need a little bit more of TLC especially in the restroom and kitchen areas.

Leisure

8/10

Excellent

11 Sep 2024

Sharyn

We liked the convenience of the property. Very close to shops and eating places. Bed was comfortable. Got clean towels every day.
We had to ask staff to fix the door. It was hard to get in and out of our room. Staff fixed it two days after. Didn't want to use the open fire in our room as ash had damaged the carpet in front of the fire. Walls were visibly dirty from fire ash/smoke. Towels not very clean looking.

Leisure Partner

8/10

Excellent

09 Sep 2024

Patricia

My stay was comfortable but I couldn’t connect to wifi and my hairdryer didn’t work. There was also a questionable shower head which I think needs a bit of attention.
Other than that, the bed was extremely comfortable and the unit was neat and clean

Leisure Self

10/10

Exceptional

08 Sep 2024

Jim

The property is right in Halls Gap, a small resort town in an amazing area called The Grampians in Victoria, Australia. It's like, \"Say no more\" Google it and you'll see what I mean. 😁

Leisure Partner

8/10

Excellent

08 Sep 2024

Robyn

The bush setting right in the heart of Halls Gap was terrific

Leisure Friends

10/10

Exceptional

07 Sep 2024

Stephen

Perfect

6/10

Pleasant

02 Sep 2024

Gary

Budget accomodation but OK for the price. Air con did not work but supplied heaters did the job & could not log onto wifi. Bed was comfortable & shower was OK.

Partner

2/10

Poor

20 Aug 2024

Martin

Very badly run. Staff inattentive. Property advertised Kitchenette, but was missing microwave, no dish washing facilities in the room. Bathroom vanity was in the kitchenette, which was very inconvenient. Bathroom floor was dangerous (very slippery). Shower head would not stay put and was too low.
Biggest problem was getting the staff to service the room. 4 days in and they had not been near the room. we had to ask for new towels, which they didn't full service all. day 5 we had to ask for the sheets to be changed and towels, coffee, sugar etc. to be supplied this still had not been done on a regular basis like every other hotel i have stayed in. They got the message after we put it in writing on the managements desk, as we could not find anyone in attendance. For the rest of our stay which was 8 days they changed the towels daily. They had also taken the gas heater out of the room, as there was a connection for one and the room next door had one. I would suggest the gas and micro
wave had broken down and were never replaced. I wouldn't stay there again. They need to lift their game, big time.

10/10

Exceptional

19 Aug 2024

andrew

Peaceful

8/10

Excellent

15 Aug 2024

Bee

Idk

Leisure Partner

10/10

Exceptional

11 Aug 2024

Ian

Spacious rooms and grounds. Easy access to tourist facilities. Very accommodating staff.

Leisure Self

4/10

Poor

27 Jul 2024

Stuart

The “free wi-fi” did not exist.
The cooking facility, microwave , did not exist.
The outdoor lighting was disfunctional, so much so I fell over in the rain and dark.
The guttering outside our room was blocked . Hence a large pool of mud and water gathered at the entrance.
Matthew, the contact person listed at the mostly vacant office, didn’t return any call.
Dissatisfaction and disappointment.

Leisure Partner

6/10

Pleasant

21 Jul 2024

Louis

It was close to town. And the bathroom could have been up dated and ants int the property

Leisure Family