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Silverstream Retreat

Wellington · New Zealand

3 Reynolds Bach RoadView location

9.2/10Excellent282 Reviews
Cleanliness9.6/109.6
Service9.0/109.0
Comfort8.8/108.8
Condition9.0/109.0
Location7.6/107.6
Neighborhood7.8/107.8
Value8.6/108.6
Amenities8.8/108.8
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Silverstream Retreat

Located in Stokes Valley, Silverstream Retreat is on the riverwalk, within a 10-minute drive of Trentham Racecourse and Maidstone Park. This motel is 7. 7 mi (12. 4 km) from Queensgate Shopping Centre and 8 mi (12. 9 km) from Dowse Art Museum.

Take in the views from a garden and make use of amenities such as complimentary wireless Internet access and wedding services. Featured amenities include luggage storage and laundry facilities. Guests may use a train station pick-up service for a surcharge, and free self parking is available onsite.

Take advantage of the motel's room service (during limited hours). Cooked-to-order breakfasts are available daily from 6:00 AM to 10:00 AM for a fee. Make yourself at home in one of the 27 guestrooms featuring refrigerators and LCD televisions.

Complimentary wireless Internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms feature showers, complimentary toiletries, and hair dryers. Conveniences include microwaves and electric kettles, and housekeeping is provided daily.

Read more about this hotelShow less

With a stay at Silverstream Retreat in Lower Hutt (Stokes Valley), you'll be a 1-minute drive from Silver Stream Railway and 5 minutes from Pinehill Park. This motel is 2.6 mi (4.2 km) from New Zealand Campus of Innovation and Sport (NZCIS) and 2.9 mi (4.7 km) from Trentham Racecourse.

Make yourself at home in one of the 27 air-conditioned rooms featuring refrigerators and LCD televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms feature showers, complimentary toiletries, and hair dryers. Conveniences include microwaves and electric kettles, and housekeeping is provided daily.

Featured amenities include luggage storage and laundry facilities. Guests may use a train station pick-up service for a surcharge, and free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Entertainment
Non-smoking
Business facilities
Banquet facilities
Transportation services
Accessible facilities

Check-in and check-out

Check-in from 2:00 PM
Check-in until 11:00 PM
Check-out until 10:00 AM
Minimum check-in age 16

Hotel policies

No rollaway/extra beds available No elevators Car recommended Events/parties not allowed Professional property host/manager Pets not allowed

Cleaning and safety

Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • A car is recommended for transportation to and from this property.
  • Special Instructions
    This property offers transfers from the train station (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. The front desk is open daily from 7:00 AM - 5 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Onsite parties or group events are strictly prohibited
    • Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
  • Minimal age
    16
  • Optional fees
    • Fee for cooked-to-order breakfast: approximately NZD 13 to 23 per person

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

Nearby attractions

Silver Stream Railway 0.2 km / 0.1 mi
Pinehill Park 4.4 km / 2.8 mi
Moonshine Park 4.5 km / 2.8 mi
New Zealand Campus of Innovation and Sport (NZCIS) 4.7 km / 2.9 mi
Trentham Racecourse 4.7 km / 2.9 mi
Tawai Park 4.7 km / 2.9 mi
New Zealand Defence College 4.8 km / 3 mi
Trentham Camp Golf Course 5.5 km / 3.4 mi
Fraser Park 6 km / 3.7 mi
Craig's Flat 6.7 km / 4.1 mi
Whakatiki Buffer Reserve 7 km / 4.4 mi
Poets Park 7 km / 4.4 mi
McLeod Street Playground 7.7 km / 4.8 mi
McLeod Park 7.9 km / 4.9 mi
Upper Hutt College Field 8 km / 5 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 27
  • motel
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Laundry service
  • Garden
  • Luggage room
  • Conference room
  • Picnic
  • Non-smoking establishment
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • QUADRUPLE THREE BEDSQUADRUPLE • THREE BEDSQUA.3B

    Photos are not available for this room type.

    Silverstream Retreat

    QUADRUPLE THREE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    THREE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.3B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO TWO BEDSSTUDIO • TWO BEDSSTU.2B

    Photos are not available for this room type.

    Silverstream Retreat

    STUDIO TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO TWO KING BEDSSTUDIO • TWO KING BEDSSTU.2K

    Photos are not available for this room type.

    Silverstream Retreat

    STUDIO TWO KING BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    TWO KING BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.2K

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO KING SIZE BEDSTUDIO • KING SIZE BEDSTU.KG

    Photos are not available for this room type.

    Silverstream Retreat

    STUDIO KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO RIVER VIEWSTUDIO • RIVER VIEWSTU.RV

    Photos are not available for this room type.

    Silverstream Retreat

    STUDIO RIVER VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    RIVER VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.RV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST

    Photos are not available for this room type.

    Silverstream Retreat

    QUADRUPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT RIVER VIEWAPARTMENT • RIVER VIEWAPT.RV

    Photos are not available for this room type.

    Silverstream Retreat

    APARTMENT RIVER VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    RIVER VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.RV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO KING BEDSDOUBLE • TWO KING BEDSDBL.2K

    Photos are not available for this room type.

    Silverstream Retreat

    DOUBLE TWO KING BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO KING BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2K

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Silverstream Retreat

9.2
Excellent
282 Reviews
Cleanliness
9.6 /10
Service
9.0 /10
Comfort
8.8 /10
Condition
9.0 /10
Location
7.6 /10
Neighborhood
7.8 /10
Value
8.6 /10
Amenities
8.8 /10
100 reviews shown
8/10
Excellent
25 Jun 2026
Samantha
No wall oven or extractor fan in kitchen which limited cooking options/made it a bit difficult to cook - advertised as full kitchen so was expecting this but also should have looked at photo. Some road noise at night as right next to road. Very warm and cosy.
Family
8/10
Excellent
20 Jun 2026
Shane
Short and sweet trip and the accommodation was clean and tidy and in a handy location.
Partner
10/10
Exceptional
16 Jun 2026
Kayla
Lovely place to stay. Super comfy and clean
10/10
Exceptional
09 May 2026
Kayla
Great place to stay. Quiet and comfy. Easy parking
10/10
Exceptional
27 Apr 2026
Chantelle
Clean room, friendly staff
Partner
10/10
Exceptional
26 Apr 2026
Sarah
Everything about my stay was excellent, my room was beautifully warm when I arrived which I loved. Great stay, highly recommend!
Partner
10/10
Exceptional
14 Apr 2026
Wendie
Nice little spot, room had everything we needed.
Partner
10/10
Exceptional
11 Apr 2026
Ella
Beautiful property and surroundings, staff are super friendly, beautiful rooms and bathrooms, bed was super comfortable great shower and products. Super affordable and would highly recommend and will be booking again.
Partner
10/10
Exceptional
26 Feb 2026
Moanna
Staff were all amazing
8/10
Excellent
22 Feb 2026
Kendra
Yes staff lovely room clean 👌
Family
10/10
Exceptional
20 Feb 2026
david
Clean rooms, great staff, nice meals, great venue. Really enjoyed our stay
Partner
8/10
Excellent
17 Feb 2026
David
Great rooms, easy parking and ground presented well
Self
10/10
Exceptional
17 Feb 2026
Trent
Quick Check-in & out, great appointed rooms, clean and quiet
Self
10/10
Exceptional
29 Jan 2026
Fiona
Lovely clean room and spacious bathroom with excellent shower. Very quiet, and beautiful views.
Leisure Partner
10/10
Exceptional
26 Jan 2026
Bruce
The staff at Silverstream Retreat were very welcoming. Our accommodation was super spotless
Leisure Family
10/10
Exceptional
21 Jan 2026
Jan
Kind staff
Business Self
10/10
Exceptional
02 Jan 2026
Anthony
The Silverstream Retreat is a great setup. The accommodation exceeded our expectations - plenty of room, all required services and was set in a quiet location yet not far from areas we visited. The onsite laundry was great. The staff were great and even thought we were there over christmas the servicing of the rooms met all of our requirements. Will stay here again
Leisure Family
10/10
Exceptional
22 Dec 2025
Tania
Spotless room good amenities easy checkin
Leisure Family
8/10
Excellent
19 Dec 2025
Helen
Room was lovely and the staff welcoming. kitchenette was great as their dining room was closed. I never did manage to get the heat working so it was decidedly cool in the room. Also no electrical outlet near the table which was not ideal for working and charging at the same time! Kleenex would have been appreciated.
Self
10/10
Exceptional
13 Dec 2025
F F
We had a good experience. No issues at all
Leisure Family
10/10
Exceptional
12 Dec 2025
Tracey
spacious, comfortable room, great that New World was nearby
10/10
Exceptional
10 Dec 2025
Ann
Great room
Partner
10/10
Exceptional
05 Dec 2025
Ann
Comfortable room. Friendly staff.
Partner
10/10
Exceptional
03 Dec 2025
Jing
Very clean and comfortable room, beautiful location
Partner
10/10
Exceptional
15 Nov 2025
Marius
Clean, well-appointed with friendly staff.
Leisure Partner
10/10
Exceptional
15 Nov 2025
Fiti
Awesome service and amenities for our short and sweet stay. Staff were extremely helpful and very friendly with everything.Thank you 🙂
Leisure Family_with_children
10/10
Exceptional
09 Nov 2025
Pooja
The room, staff and services provided were excellent.
Leisure Family_with_children
10/10
Exceptional
28 Sep 2025
Abbey
Fantastic staff who were very helpful. The room was excellent - has everything needed while away and was very comfortable.
Friends_and_family Family
10/10
Exceptional
12 Aug 2025
Donald
Large well equipped unit. Very clean.
Quiet with rural views, but close to restaurants, etc.
10/10
Exceptional
09 Aug 2025
Irena
We had a very comfortable room with a good sized bed, nice clean linen and great housekeeping.
Leisure Family
10/10
Exceptional
19 Jul 2025
Diane
This is a great venue and so convenient for any family gatherings in Stokes Valley.
Leisure Partner
10/10
Exceptional
16 Jul 2025
Cameron
Our stay at Silverstream Retreat was truly relaxing and enjoyable. The venue offers a peaceful atmosphere, surrounded by beautiful natural surroundings that make it easy to unwind. The staff were incredibly friendly and kind, always ready to assist. The grounds were well-kept, and the comfortable accommodation contributed to a restful experience. Highly recommended for anyone seeking a peaceful retreat.
Leisure Family
10/10
Exceptional
14 Jul 2025
Marilyn
It is obvious that the Silverstream Retreat owners and staff take immense pride in their facilities, manaaki tangata (looking after their guests) and their environment. There is only one thing that would make it so much better ... the provision of bottled water so we don't need to fill the jug in the toilet. Please consider. Thank you all.
Business Partner
8/10
Excellent
21 Jun 2025
Christine
The room is spacious, nice and warm and also the bed is good. The room doesn't have clean water I mean the tape water I have to use the water from the washroom which is not hygienic.

Thanks
Leisure Self
2/10
Poor
02 Jun 2025
Hyll
Noisy! The road noise was loud and constant. Noise from the room next door was loud, we could hear them as if they were in our apartment. The walls seem to be very thin. Would never stay here again.
Friends_and_family Family
10/10
Exceptional
25 May 2025
Janeen
Peaceful and wonderfull stay
Leisure Family
10/10
Exceptional
30 Apr 2025
Laura
Great place to stay
Leisure Family_with_children
8/10
Excellent
28 Apr 2025
Jeremiah
The old hospital has been refurbished and repurposed into a retreat area.
10/10
Exceptional
27 Apr 2025
Laura
Great place to stay
10/10
Exceptional
21 Apr 2025
Emily
Our room was immaculately clean and overlooked a beautiful river. The beds were comfortable and the room was very spacious. We would definitely stay again.
Leisure Family
10/10
Exceptional
29 Mar 2025
Janine
Was very impressed, staff were friendly, rooms were clean, tidy. Bathroom was well kept and Beds were comfortable.
10/10
Exceptional
22 Mar 2025
Santana
Stayed for a wedding at the same venue. Very convenient to walk back after the event to the accommodation.
Leisure Family
10/10
Exceptional
09 Mar 2025
Kathy
Eparking good. Rooms tidy and warm and service is excellent
10/10
Exceptional
09 Feb 2025
Alicia
Handy location - quick to get to motorway. Rooms were presented to a high standard & spotlessly clean. Would stay again
Leisure Family_with_children
10/10
Exceptional
08 Jan 2025
Mike
Attended wedding and stayed on site. Great quiet location
Leisure Partner
8/10
Excellent
01 Jan 2025
Stacey
Unique quiet but great stay
8/10
Excellent
30 Dec 2024
Tong
The environment is beautiful, but the room I stayed in was a little small and old.
10/10
Exceptional
22 Dec 2024
Gaby
Silverstream Retreat is located in a beautiful setting, the staff went above & beyond to help me even when I checked in at 2 am. And thr hotel is really nice.
Leisure Family
10/10
Exceptional
14 Dec 2024
Yvonne
Just fabulous!
2/10
Poor
14 Dec 2024
Bevan
Sadly not a good experience staying on 13 Dec. We enjoyed visiting twice previously & returned hoping for a nice getaway. This time we were put in a different part of the retreat. Staff upon both arrival & check out on could hardly have been less friendly / welcoming. We were woken at approx 3.30am by an alarm going off in the complex. The room itself appeared to have recently been redecorated, however the building is clearly very old & embarrassing to charge $172 to stay in. Please can you kindly refund us for the poor experience.
Leisure
10/10
Exceptional
24 Nov 2024
Deidre
Great stay, friendly and fantastic hospitality.
Beds are comfortable and pillows were amazing.
Beautiful venue for a wedding or big party.
Thank you to the team that took care of everyone.
10/10
Exceptional
18 Oct 2024
Jaye
Have stayed here a few times now in the studios and it is always warm and cosy. Tidy and clean
Business_and_leisure Self
10/10
Exceptional
13 Oct 2024
Raewyn
Lovely welcome. Pleasant staff
Leisure Partner
10/10
Exceptional
29 Sep 2024
David
Very quiet, lighting for access could be improved. Very good breakfast available. Dish washing supplies needed in rooms staff very friendly and obliging.
Leisure Self
10/10
Exceptional
22 Sep 2024
Ngaio
Had a great sleep and rest. Thanks.
Business_and_leisure Friends
10/10
Exceptional
22 Sep 2024
Ngaio
Thanks for the great accommodation.
Business_and_leisure Friends
10/10
Exceptional
22 Sep 2024
Cynthia
The service was tumeke.
10/10
Exceptional
21 Sep 2024
Tania
Quite pretty little cottage that we stayed on. Staff were excellent and the area was very quiet. There are walkable bits down by the river which we didn’t get down to.
10/10
Exceptional
18 Aug 2024
Joanne
Really loved the place. It felt very tranquil.
10/10
Exceptional
22 Jul 2024
Kevin Ian Paul
Friendly staff only too happy to assist.
Leisure Partner
10/10
Exceptional
10 Jul 2024
Lyndal
Perfect location for our visit to Wellington.
Partner
10/10
Exceptional
09 Jul 2024
Stunning
Have stayed here before and that is why we were back. Everything was what you would expect for two hundred a night although I don’t remember the WIFI being quite as slow.
10/10
Exceptional
07 Jul 2024
Fiona
Unusual property. Handy location and good service. Room was clean and tidy.
10/10
Exceptional
25 May 2024
David
Great accommodation, helpful staff and as described online.
10/10
Exceptional
20 May 2024
Kayla

Lovely place

Great place to stay. Was very quiet and comfortable
Business
8/10
Excellent
23 Apr 2024
Theresa Sian Kee
Relaxing and chiil, out of town
Family
10/10
Exceptional
11 Apr 2024
Graeme
recommend this place highly - especially for the traveling business person. Easy to get to, easy parking, safe, well appointed rooms. quiet. spic and span. scenic. great
Business Self
10/10
Exceptional
08 Apr 2024
Karen
What a lovely place to stay. Well away from the rat race of the city and yet not too far to travel. The place is huge, yet with clear instructions from the staff very easy to navigate.
A short drive to get food and snacks. Room was perfect for my overnight stay. Comfy bed, quiet and blackout drapes.
Business Self
10/10
Exceptional
07 Mar 2024
Jenelle
We had a wonderful stay and it feels like a retreat!!
Leisure
10/10
Exceptional
05 Mar 2024
Kit
Unique location with beautiful grounds
Leisure Partner
10/10
Exceptional
03 Mar 2024
Steve

What a wonderful surprise!

A beautifully restored and refurbished ex-military hospital. Stunning setting within an amphitheatre of forested areas. Rooms are immaculate. A real ‘retreat’. Modern, classy, spacious, clean, comfortable. The owners have done a superb job with this property.
Partner
10/10
Exceptional
02 Mar 2024
Patricia
Only stayed two nights but would definitely stay again.
Partner
10/10
Exceptional
25 Feb 2024
James
I liked the out look and the fact it had history
Leisure Family
8/10
Excellent
24 Feb 2024
Ken
Spacious studio room - Room 5.
Beautiful grounds!
No aircon in room, but managed to get a good airflow by leaving the window & backdoor open all night.
Shower drizzled and there was no platform to place the soap. One small towel each.
Business_and_leisure
8/10
Excellent
23 Feb 2024
Damian
Very noisy neighbours didn’t help for a peaceful stay .
Leisure Partner
10/10
Exceptional
19 Feb 2024
Jan
The Stonewall Studio is a clean and tidy well presented room, with everything I needed for a comfortable two night stay. The staff are very friendly and accommodating.
Business Self
8/10
Excellent
30 Jan 2024
Andrew

Nice place

Nice place, bit expensive for limited facilities we felt. Room pretty hot even with fan on.
Partner
10/10
Exceptional
11 Jan 2024
Yolandi
Property was in a mint condition with everything needed set up already.
Leisure Family
10/10
Exceptional
04 Jan 2024
Erica
Location was great, nice and wuiey
Leisure Family
8/10
Excellent
03 Jan 2024
PHILLIP
I liked the fact that I was able to book at short notice.
There was no phone in the room and I could not dial out from the phone on the hall, so I had to use the phone in reception.
Leisure Self
8/10
Excellent
27 Dec 2023
Logan
Room was mostly clean and well-furnished, although the window sill in the bathroom needed cleaning. My room didn't have a separate sink to wash dishes in which was not convenient, though I was staying when the housekeeping were off work so maybe they replace your dishes when they're at work. Having a portable fan in the room during summer is greatly appreciated. Overall the hotel offered safe, affordable accommodation with good views and if I'm in the area again I'll be happy to stay again
Leisure Self
8/10
Excellent
09 Dec 2023
Mark
One thing I didn’t like. Lights not bright enough to read by. And so many pillows and cushions. If you don’t use them nowhere to put them. Otherwise excellent
Leisure Self
10/10
Exceptional
01 Dec 2023
Gregory
Awesome property, away from busy city but close enough to highways, great retreat
Leisure Family
10/10
Exceptional
17 Nov 2023
evelyn
Love this place.
Leisure Partner
10/10
Exceptional
08 Nov 2023
Rona

Gateway to the Capital!

Thoroughly enjoyed it. Was weird really. Close to the motorway and river but felt like country - go figure :-)

The history of the building is interesting and the staff are fabulous. Really friendly and totally welcoming.

The units/apartments are delightful - an old feel in a modern atmosphere.

Will definitely be back. Don't skip this one.
Partner
8/10
Excellent
02 Nov 2023
Brendan
Cool environment..park like. Quiet, clean and comfortable. Easy access and parking.
Leisure Self
8/10
Excellent
10 Oct 2023
Neil
no place tto eat on a monday
Leisure Partner
10/10
Exceptional
08 Oct 2023
Heidi
A large group of us stayed for a judo tournament, excellent rooms, plenty of parking and room for teenage boys to enjoy time outside together.
Family
10/10
Exceptional
30 Sep 2023
qiao
nice place to retreat. we have been here many times in the past two decades.
6/10
Pleasant
26 Sep 2023
Yolandi
Throughout the night, a horrible noise woke us up a few times. Upon check out, we reported this to the very friendly front office assistant, and a man we assume is a manager overheard and came closer. We recorded the sound on a video and played it for him. After some thinking, he said it was the bathroom towel rail, which was probably on a high setting, and the heating water was the cause of the noise. I then stated that we turned off the power switches. He then referred back to the heat setting, which is apparently separate from the power switches. I told him that as people new to New Zealand, we were unaware that the rail had separate settings. Our heat rail is switched and off at home by a power switch next to the light switch. He then said that if we had called throughout the night, he would have come and changed the heat rail's setting, and the noise would've been gone.
In all honestly, we did not think of that. We are not argumentative people. A simple \"sorry about that\" would suffice. But that is not what he did. He turned it around as if we were at fault. First, for not knowing to turn down a heat setting we did not know existed, and then for not calling them in the middle of the night.
This should never have happened. The rail is not supposed to make such a horrid sound.
All in all, I feel that this is one of those places where when it is good, it is great, but if something undesirable happens, it is a \"sucks to be you\" situation for the client.
Leisure Partner
10/10
Exceptional
25 Sep 2023
Krolle
Didnt Research exact location so Not great for me as i dont drive. Otherwise a great place. Very impressed with room and grounds around my room.
Leisure Self
10/10
Exceptional
13 Sep 2023
Benjamin
Helpful friendly staff, cool property and comfortable rooms
Business Self
8/10
Excellent
06 Aug 2023
Daniel
The property was in a quiet, pretty area but not really walkable to anything. The staff were amazing.
Business_and_leisure Partner
10/10
Exceptional
31 Jul 2023
Rebecca
Gorgeous property. Rooms were quiet, clean, and comfortable
10/10
Exceptional
29 Jul 2023
Hannah
Such a great place to stay and our go-to when in the Wellington area. Easy to get on and off the motorway, and in a quiet and safe location not too far from Wellington ferries, or from train stations if heading to central wellington. I thoroughly recommend to anyone heading through.
Leisure Partner
6/10
Pleasant
28 Jul 2023
Gregory

Historic Property.

This place in an old army hospital and NZ Police traininc centre. Not really a nice history for a place to stay at.
Partner
10/10
Exceptional
14 Jul 2023
Hannah
Our go to place to stay when in the Wellington area. Clean, quiet and safe with friendly staff, and easy access off and on to the motorway!
Leisure Partner
10/10
Exceptional
12 Jul 2023
Kathy
Super easy check in. Staff were wonderful, responsive, welcoming. The room was cosy, warm on our arrival, snd very clean. Beds very comfy.
The wifi in our room was really spotty which was a challenge as I needed it for work during the days. It was much better in other parts of the property. Check that before choosing a room if good wifi is critical while you’re there.
Business_and_leisure Family_with_children
10/10
Exceptional
29 Jun 2023
Mark
Easy access to motorway, warm & clean rooms.
10/10
Exceptional
19 Jun 2023
Teokotai
It was lovely. I didnt like that apartment 3 did not have a ramp for my walker to get up and down easier. I did not ike the old style heaters to be honest, it took a while for the room to heat up.
Leisure Family

Location & surroundings

Silverstream Retreat
3 Reynolds Bach Road, Stokes Valley, New Zealand

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Silverstream Retreat

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