Name: Champers Motor Inn
Address: 6 10 Pharazyn Street, Lower Hutt, 5010, NZ

10/10

Exceptional

26 Jul 2026

Tim

Good

4/10

Poor

09 Jul 2026

dave

Place was unmanned so was abit of a hassle to check in rooms very very dated shower leaking badly through the toilet wall. wall and roof paint was terrible the grounds where dirty. old mattresses dump down the side of the building the bath was capped off and only heating was a wherehouse heater for the whole appointment

Family_with_children

6/10

Pleasant

20 Jun 2026

Ian

Arrived in late afternoon and reception closed. Rang number for key twice. Engaged. Voice said ring back later. Finally got key for room. Very difficult to get key into door lock. Needs to be looked at. No-one in reception when we left mid-next morning. Is there ever anyone in reception? Won't be returning in a hurry.

Partner

4/10

Poor

10 Jun 2026

Lesley

The motel is very old and in need of a update, leaves had blown in and the carpet was dirty..the room smelt of just being old…wouldn’t recommend this

Partner

6/10

Pleasant

06 Jun 2026

Katherine

The unit was very dated and not well maintained.
Carpet appeared to be new.
Although the unit wasn't dirty, the cleaning wasn't up to scratch. Backs of doors were dirty, cobwebs around windows, hair in drawers and mold around windows.
One small heater for the whole unit.
There were no spare pillows or blankets available.
Good location with plenty of space in the unit though.

Family_with_children

10/10

Exceptional

26 May 2026

Richard

Wonderful staff and very accessible

Partner

2/10

Poor

25 May 2026

Selormey

The manager was nice perso Sam

2/10

Poor

10 May 2026

Eamonn

Don't stay here, it makes you sick. Mould smell mixed with powerful sanitizer smell.
Black mould in bathroom, no extractor. No aircon in room. Eventually found electric heater in cupboard behind couch, which we had to move to get to cupboard.
Have decided to not use Expedia after this awful experience.

Partner

2/10

Poor

26 Apr 2026

Joe

No staff onsite. Phone to access key from key lock up. Room not up to scratch. Room with TV in lounge, but no lounge to sit on. Bed in loft above. Aging amenities and room

Partner

6/10

Pleasant

17 Apr 2026

Lynette

apart from the very very very noisy staircase up to the bedroom, no staff any where when we needed them, not enough cooking utensils in the kitchen, no oven dishes so we could use the oven, we stayed 4 nights and no extra cleaning was done in that time, bed was comfortable and good shower.

Business

10/10

Exceptional

05 Apr 2026

Shaiendra

Plenty parking, quite location, basic kitchen facilities.

Family

2/10

Poor

02 Apr 2026

renee

Room was stuffy, spider webs everywhere, wouldn't reccomend. When checking in the person was rude and not welcoming at all.

Self

6/10

Pleasant

27 Mar 2026

Jacqueline

No staff in attendance. Room clean and new carpet but very limited amenities.

Family

4/10

Poor

22 Mar 2026

Terry and diane

Didn’t like that reception was never manned and had to ring a bell or phone them to get anyone to show up. No phone in the room. Also as they supply tea and coffee sachets I would expect milk to be provided. Wifi was hard to receive as reception was so low. Also a tidy up outside with all the leaves etc at doorway old mattresses piled up outside the building was not a great look.

Partner

8/10

Excellent

13 Mar 2026

Johannes

Internet didn't work inside the rooms, only outside.

Family

2/10

Poor

06 Mar 2026

Robyn

Found black mold along the window sills and old urine around the bottom of the toilet. Wasnt impressed with the standard of cleanliness

Family_with_children

4/10

Poor

28 Feb 2026

Michael

Just was nobody there on arrival ,had to wait considerably time for cleaner to come ,and help,i fel it wasn't his job to fo that,,would have been better to have someone in the office,,the place,was not clean ,skirting boards had grim on them ,and hadn't seen cleaned for a long time, shower leaked,,there was no face clothes,,and all in all should have been managed alot better

4/10

Poor

27 Feb 2026

Dave

Just run down

Friends_and_family Friends

8/10

Excellent

21 Feb 2026

Pauline

Nice staff

Partner

6/10

Pleasant

19 Feb 2026

Richard

A tidy, reasonably well appointed property. Staff were very pleasant and accommodating with a checkin near mid-night. Good value for money.

Partner

10/10

Exceptional

19 Feb 2026

Robert

Good

8/10

Excellent

19 Feb 2026

Julian

The room was spotless, and the staff were courteous and helpful. I recommend Champers. My room was short on a plug in the sink and a fish-slice, but other than that, #VeryGood. Thank you for your help.

Self

6/10

Pleasant

19 Feb 2026

lynn

After take a shower, the bathroom become Very web because water didn't go in the floor

8/10

Excellent

18 Feb 2026

Chris

Nice big clean and quiet room

10/10

Exceptional

17 Feb 2026

Talalelei

Very peaceful and comfortable

6/10

Pleasant

16 Feb 2026

Braedee Jackson

When you have someone working on your hotel and the damage a vehicle i would expect something to be done asap... but nothing has been done about it still

Leisure Family_with_children

2/10

Poor

15 Feb 2026

Kerrie

Room feel neglected. Carpet was old and dirty. Very uncomfortable and unhygienic. Room had multiple spiders, moths, mosquitoes and flies. There was a giant cockroach crawling on the bath towel. Bed was very soft. Fridge was noisy. Could not get a good sleep.

Leisure Partner

10/10

Exceptional

13 Feb 2026

Hetal

Comfortable stay.

Leisure Family_with_children

10/10

Exceptional

08 Feb 2026

Erica

Having viewed a number of negative reviews moments before our stay, I would say the owners of this motel have taken those comments on board, and made some measures to improve the standards, and we were very satisfied with our accommodation. We stayed in room 10, 20, and 22 which all had fantastic shower pressure. I initially booked 3 standard twin rooms, but the owner upgraded one of our rooms to a room with a kitchen knowing we had 7 adults and two toddlers in our group which we were very grateful for. They never promised a 5 star facility, but we feel we were given 3 well presented, tidy rooms with comfortable beds, good showers and clean facilities. Despite the language barrier, the cleaner who we requested extra towels from was very pleasant to deal with and I witnessed him assisting other guests without a fuss with their requests. I honestly have nothing but appreciation to share to the owner and his team. Abundant blessings with your future travellers to Champers Motor Inn and thank you for the accommodation.

Leisure Family_with_children

6/10

Pleasant

04 Feb 2026

Chanpreet

Bed was not comfortable, i think it's a time to change the bed.

4/10

Poor

30 Jan 2026

s

No, forks, no cloth, no dish brush, dirty oven. Stayed with dqughter every weekend1/2 nughyw. Manager knew situation. Then daughyer lost tooth, and jsed a getting

8/10

Excellent

25 Jan 2026

Stephanie

Plenty of space

Leisure Family

2/10

Poor

24 Jan 2026

Garreth

Arrived at 6:30 pm, no one at the frontdesk.
called the contact phone number that was displayed, was told they were going to send some one to see me

8/10

Excellent

23 Jan 2026

Braedee Jackson

The only thing i was confused about was when i got told it was check out time but i actually had another night and thankfully i could just login to my account to show proof. That was abit weird

Leisure Family

4/10

Poor

19 Jan 2026

Mac

Probably the worst Motel I have stayed in.
1. Booked for 2 but cutlery 1 knife only
2. One dinner plate only.
3 Tried to contact reception but advised to phone a specified number - this an Answer Service covering many motels and couldn't understand my request.
4. TV wouldn't work. Again phoned Answer Service to be advised at 7.00pm nobody available to remidy my request.
5.In morning reception would not accept that me problems had not been solved.\ and passed the blame on the cleaners

On arrival we were not shown to our motel but just pointed to Unit 5.
Anyone staying here in future insist on being shown to their unit and check everything with Motel staff in attendance.
They will not see us there ever again

Leisure Partner

8/10

Excellent

19 Jan 2026

Roland

Room was clean and staff were helpful.

Leisure Self

6/10

Pleasant

14 Jan 2026

Shan

Staff were great and helpful. However the room was not in a good condition.

Leisure Family

10/10

Exceptional

01 Jan 2026

SHARMAINE

safe, great rooms, friendly staff, easy check in. just lacking attention to detail on cleaning, but nothing major. love staying here

Leisure Family

8/10

Excellent

30 Dec 2025

Elizabeth Cornelia

The room wasn't spotless but clean enough. We arrived very tired and late at night and the man helping us was understanding and friendly and made checking in easy. The bathroom was spacious, so was the room.

Leisure Family

8/10

Excellent

25 Dec 2025

Sue

Great staff member who came to open reception for me after 11 pm. Great friendly communication prior to arrival.
I had room 5 and it was perfectly clean and comfortable. Good bed and shower and quiet neighborhood. Very convenient position when coming from the late ferry then travelling up north. It was appropriate for the price.

2/10

Poor

24 Dec 2025

Sharon

Went to check in on arrival. Reception was closed...sign on door states \"Im away from Reception ring the bell or call this number\" Number is answered by a random person who asks where you are ringing from. I tell them there is another customer thats been waiting for 30 minutes. The other customer could'nt understand the person on the phone. They then gave me a code for the lockbox to hand the keys out. I told them I wanted to talk to Reception..and when would they be back, I was told 4pm. Nobody turned up, the same sign was up for 2 days. How ridiculous to have no one onsight. What must our overseas visitors think. Great kiwi hospitality....NOT.

10/10

Exceptional

21 Dec 2025

SHAR

great place to stay, will come back again when need accommdation. homely, quiet, safe.The only down fall would be more attention to detail with cleaning, but over all, love the place

Leisure Family_with_children

6/10

Pleasant

14 Dec 2025

Gloria

Good parking, nice owners,
No clean towels to day 3 ,
Need a update, with wifi and chromecast ,

But simple and cheap, you get what you pay for,

Has everything you need,

Clean enough,

Leisure Family

8/10

Excellent

12 Dec 2025

Gloria

Very helpful host, very clean, very comfortable bed,

Has everything you need

Leisure Family

8/10

Excellent

28 Nov 2025

Brenda Bland

It was a good place to stay

2/10

Poor

27 Nov 2025

Pip

NEVER STAY HERE!! This place has falsely advertised themselves, the photos are definitely nor reflective of the actual place, it is absolutely disgusting. I booked for a week and only stayed one night, as it was so filthy. I gave notice the next morning and then they wouldn’t refund me the rest of the week even though I was happy to pay for the first night. There is no staff on site , all communication is over the phone. there is a number to call on the reception door. Policy is that they need 24 hours notice when cancelling so they needed to refund the rest of the booking to me. They were rude and horrible people to deal with, so be warned, you will not get a refund in accordance with policy from this place. I wish I had read the reviews before booking so perhaps this is my own fault. I just wanted others to know to steer clear of this motel, it’s not what it looks like, READ THE REVIEWS!

Business Self

8/10

Excellent

27 Nov 2025

Elise

I legitimately don’t understand what everyone else was going off about. Yes, this place needs a bit of a spruce up as some of it is a bit dated, and yes, it probably needs a proper deep-clean just to go over some of the harder to reach places but overall, it is clean, tidy, smells fine, and has oodles of space.
This is coming from someone who has stayed in 10 different accommodations on this trip alone.

Leisure Family

8/10

Excellent

24 Nov 2025

GEORGE

Good reception service,parking is very easy,nice comfortable rooms.would definitely recommend

Leisure Partner

8/10

Excellent

17 Nov 2025

Rick

Friendly staff who were very accommodating with a late check-in when we arrived from the ferry. Clean and comfortable rooms.

4/10

Poor

11 Nov 2025

Anthony

No one was manning the place - cleaning staff unable to communicate due to lack of English ,external light shone into room all night so we had to hang blanket over curtains ,all glassware unclean ,whole complex old and tired. Our smoke alarm went off due to bathroom steam and a loud fan was on the whole time so had to sleep with earplugs. Won’t be returning

Leisure Partner

8/10

Excellent

08 Nov 2025

Nicola

Was okay, not as welcoming as the first time I stayed and I would have preferred a room at the back rather than by the road.( Which I had requested in booking notes). Clean and spacious though. Will stay again.

Friends_and_family Family

10/10

Exceptional

06 Nov 2025

Lewis

Very convenient and staff etremely helpful and friendly

8/10

Excellent

30 Oct 2025

Tamati

would stay again for the price, it was very comfortable and had everything we needed

2/10

Poor

28 Oct 2025

Joseph

Room was filthy with stained carpet, Musty smell. Filthy under beds and sofa.
I was shown another room, but that room was not suitable for myself, wife and daughter to reside in for four days.
I was then shown another room which barely made the bar, because the staff member who was assisting me was very hospitable i took that room.
So I compliment staff member Sam for his hospitality.

Business_and_leisure Family_with_children

6/10

Pleasant

26 Oct 2025

Aiyush

3/10

Leisure Partner

10/10

Exceptional

16 Oct 2025

Frederick

Not too far from the city

Business Partner

8/10

Excellent

15 Oct 2025

Anjo

Could have done with a easy chair to sit in.
Bed and breakfast chairs only.
Had to lounge on my bed

6/10

Pleasant

13 Oct 2025

Lynette

Car park spacing - no definite lines. Some vehicles took up extra car parking space.

Business Partner

8/10

Excellent

08 Oct 2025

Henrik

Ok.

Leisure Self

6/10

Pleasant

03 Oct 2025

Fiona

Dated, however only required a bed for a couple of days. Internet access good, TV options standard, no extras

Leisure Self

6/10

Pleasant

26 Sep 2025

Richard

Basic low cost accomodation which was fine for 3 guys to put their heads down overnight for a few hours sleep on a road trip Sth - prior to catching the Cook Straight Ferry which is an easy 15 minute off peak run down the motorway. Night manager was great - wait to dial zero after the closed / office hours advice.

2/10

Poor

26 Sep 2025

Mike

Room not ready on our arrival

Leisure Family

6/10

Pleasant

21 Sep 2025

Matt

Very happy 😊

Leisure Family_with_children

8/10

Excellent

19 Sep 2025

Jenny

The place is clean and very good value for your money. The location is also excellent since it is very close to the mall.
Reception is unattended most of the time but it wasn't a major issue for us. Checkin and checkout is a breeze. The staff/cleaner was very helpful as well.

Friends_and_family Family

10/10

Exceptional

16 Sep 2025

Ange

Loved our stay here very comfortable soft blankets and soft bed

Leisure Family_with_children

8/10

Excellent

14 Sep 2025

Natalie

Tidy comfortable but tired accommodation- price reflective so that’s ok. Staff was nice to Deal with and if I had some constructive criticism it would be please fix the front door lock and keep the shower curtain updated at all times, no one wants to shower with pink/red/black mould on it shower curtain. A cheap fix by replacing it would make a difference. Overall pleasant experience

Leisure Family

10/10

Exceptional

13 Sep 2025

Pauline

Large studio room which was warm and cozy.

Self

6/10

Pleasant

28 Aug 2025

Will

stayed in studio room was a bit outdated visible mold on walls and around window joinery windows hard to close and open probably just old, visible patch jobs on wallpaper to keep it sticking to wall, shower head was cracked so water sprayed out onto toilet as well as body, shower curtain also a bit moldy and did not cover shower area well enough so bathroom was pretty soaked after a shower. Room also never serviced for new towels or taking rubbish away. TV and Wi-Fi also very slow and buffered, check in and check out were easy. Price was pretty good for area and what you get.

Business Self

6/10

Pleasant

09 Aug 2025

Gerard

Stingy

I was surprised that there was no electric blanket on the bed. Room was cold and had a small heater. Night stall in the room was disconnected. No hand towels, flannels in bathroom. No complimentary biscuits.
No SKY tv

Friends_and_family Family

4/10

Poor

07 Aug 2025

Lyn

Checkin wasn't good. No staff at reception, staff couldn't speak English though tried to be helpful. Communication with Manager not good.

Partner

4/10

Poor

29 Jul 2025

Carol

No one in reception - had to phone to get the key and wait while they located someone to deliver it. Booked for two people and there was only one towel - the staff member looked surprised when we asked for a second one. Looked for a power point to plug in the bedside lamp but there was none (did find a dirty sock from a previous occupant). The bed was comfortable but staff service was non existent.

Leisure Partner

8/10

Excellent

27 Jul 2025

Paula

Check-in was nice and easy, even though no staff on site.
Beds nice and comfy.
Would recommended staying here.

6/10

Pleasant

26 Jul 2025

Margaret

Very much inneed of an upgrade of fittings and painting. Found damaged drews,walls and furniture. Not impressed as to what we paid.

Leisure Family

8/10

Excellent

15 Jul 2025

Jordan

Bed was comfy, close enough to city to be out of the city. Big enough for our family lots of space. Clean and tidy and everything we needed

Leisure Family

8/10

Excellent

14 Jul 2025

Nicky

Clean, pleasant environment and straightforward check in. Spacious room. Would definitely stay again.

Leisure Self

8/10

Excellent

10 Jul 2025

Bernie

We have stayed at this PPTY for over 20 yrs. Always enjoyed it, but it is getting very tired. Just needs a bit of tidying. Curtains are reasonably new but not hung properly. Not enough crockery or towels for the amount of occupants in room. However, l would stay again as the rooms are spacious and the price is rght.

Leisure Family

6/10

Pleasant

10 Jul 2025

Jake

Dishes etc not washed properly, no suitcase table, to dutiesboil the water jug you have to turn off the heater, as every appliance plugs into one multi box. No kitchen sink to wash dishes along dedicated area for making hot drink or any other kitchen duties.

2/10

Poor

06 Jul 2025

Tricia

Finally, the human contact I received when I returned after shopping was very good. He was very helpful.

Business_and_leisure Self

6/10

Pleasant

05 Jul 2025

Rob

Tv didn’t work, no restaurant as per web site,
Leak in guttering kept me awake, one bedside lamp didn’t work, heating not the best

Self

10/10

Exceptional

05 Jul 2025

Stephanie

A dated motor inn, but the staff were friendly and very helpful. It felt safe and was quiet. Excellent parking options.

Leisure Family_with_children

6/10

Pleasant

30 Jun 2025

ANTHONY

Step back in time!

Apartment was a bit tired and dated. Not well equipped, had a kitchen but no forks, had to ask for them. Very limited pans. No washing up liquid, tea towels and to cap it all no can opener. Upon opening the fridge there were pieces missing so were unable to store anything in the door. Would have rather booked a place with no advertised kitchen, so I knew I would have to eat out.

Friends_and_family Family

4/10

Poor

20 Jun 2025

Phillipa

Very tired. Mould in bathroom unclean hand basin. No milk no dish cloth or tea towels. No face cloth. We got an electric blanket when we insisted it was freezing and another heater

Friends_and_family Family

6/10

Pleasant

23 May 2025

Warren Jatin Shreenath

Good men, good service. Though TV was not working, fridge making loud noise especially at night.

6/10

Pleasant

18 May 2025

Graham

Functional but dated

6/10

Pleasant

11 May 2025

Verified traveler

Needs maintenance and service checkup

Needs maintenance and kitchen sink tap was incorrectly labelled so hot water came out of the cold tap - extremely dangerous! No hair dryer, no sharp knife but cockroaches in the bedroom and tv remote was randomly programmed so on/off was mute!

Partner

6/10

Pleasant

08 May 2025

Corey

The room was okay. The shower was really low on the wall, so doesn’t help if you are tall like me. There was no fan in the bathroom so everything fogged up. The toilet cistern was dripping all night. TV reception was pixelated on all channels. The heater had a broken stand.

Leisure Partner

8/10

Excellent

22 Apr 2025

Andrew

Pros - Quite spacious. The only one around that would sleep a famiy of 5 in one unit (that didnt rely on a foldout). Also one of the best around for price

Con - a bit run down and you pay for what you get

Leisure Family_with_children

8/10

Excellent

11 Apr 2025

Allan

Close to motorway, but very quiet. Picking up key from not open office caused little problem, but otherwise good.

Family

2/10

Poor

05 Apr 2025

Verified traveler

Run down

The room was old and run down. The curtains were falling off the railings. The entire room wasn’t a great place to stay, I will never return and if I could have left immediately upon entering the room I would have done so. NOT value for money at all!

4/10

Poor

05 Apr 2025

Erynn

The property seemed nearly empty, yet we were given a room in a cold dark corner, next to the skip. The condensation was impressive. There was not enough cutlery for the number of people the room catered for.
As at 6 am, the looked door popped open of its own accord!
Unsafe.
Stay somewhere else.

Leisure Family_with_children

2/10

Poor

23 Mar 2025

Chris

Appalling lack of maintenance in the unit. Repaired plasterboard walls done years ago and still not even sanded and painted.
Absolute minimum upkeep.
Wifi was not usable

Business

4/10

Poor

20 Mar 2025

Prakash H

Nothing like the photos sorry

Business

8/10

Excellent

16 Mar 2025

Donna

Was good for 1 night stay. King size bed was comfortable. Room was spacious & clean. Shower door did not fully close, fridge door may need a new seal? Good value for money.

Leisure Partner

8/10

Excellent

15 Mar 2025

Robert

Perfectly adequate as a stop over for the Picton Ferry

Leisure Family

8/10

Excellent

12 Mar 2025

Kathryn

Ok for price, just needs a few things.

Office is not manned, Need to call and then they get someone to come see you.
The unit we stayed in was tidy, but quite old.
The stair and doors squeaked quite loudly.
No Cutting board, only one small dull cutting knife, no vegetable peeler, no grater.
Had free washing machine, and there was some washing powder there. One dryer did not work (discovered this when i returned 40 mins later. the other one did work.

Had issue using Netflix on the TV the 3rd and 4th night (own account), but had worked first couple nights.

Business

6/10

Pleasant

11 Mar 2025

SamandJenny

Had minor trouble with key collection box but nice assistance when called. Really only there a few hours so room was adequate.

Leisure Partner

6/10

Pleasant

04 Mar 2025

Peter

Although the rooms were large enough and clean. It was scruffy with some peeling paint and edges of the wall paper, the bath tub had no taps and was unusable, the shower door did not close fully and no holders for soaps and shampoos and had to use the floor. doors either were very tight to close and open or blew open with the wind. I believe the accommodation is over priced for what you get.

Leisure Partner

8/10

Excellent

26 Feb 2025

Keith

Convenient to where we needed to go

4/10

Poor

23 Feb 2025

Janice

No table,one chair that was ripped. No smoke alarms. No one at reception. TV always had interference. Mould around the bath.
However the cleaner went out of his way to give clean towels and top up tea and coffee.

Leisure Friends

6/10

Pleasant

20 Feb 2025

Vivienne

Noisy bathroom fan.

Leisure Partner