Name: Whalesong Hotel & Spa
Address: Marine Drive, Plettenberg Bay, 6600, ZA

6/10

Pleasant

31 Dec 2020

michael

In general the hotel is very run down. Things falling apart and dysfunctional, including pool area and umbrellas and gardens. The resort is in desperate need of serious maintenance. Also, no wi fi in rooms for a 4 star hotel is not really acceptable. Poor conditions somewhat compensated for by the first class and much appreciated service from Petrus and some of his staff -especially chef and Thabisa.

Friends_and_family Family

8/10

Excellent

12 Feb 2020

Verified traveler

Lovely location

Enjoyed whalesong. Location within easy access to the beach

Business

6/10

Pleasant

27 Dec 2018

Verified traveler

Convenient location, quite run down rooms but friendly staff and excellent restaurant with an outdoor terrace and an amazing view.

8/10

Excellent

23 Dec 2018

Edward

Need to fix the phones

Frustrated because I tried calling hitel to reach my daughter. No one ever picked up the phone at the front desk.

Family

8/10

Excellent

17 Nov 2018

Emma

Nice hotel, good value for money and good location. The pool area could do with some updating, WiFi is only available in the reception and restaurant areas.

10/10

Exceptional

31 Jul 2018

Verified traveler

special place

Service was really good. Awesome breakfast. Comfortable bed. I enjoyed the stay.

10/10

Exceptional

29 May 2018

Ronald

Good friendly staff and excellent service.

6/10

Pleasant

19 Feb 2018

Verified traveler

Was a great stay. Just needs a upgrade on plumbing. All taps were leaking when switched on.

8/10

Excellent

14 May 2017

Enrico

Comfortable Room

The room was comfortable and we got an affordable rate due to low season. What's really nice is that the spa and salon is in the premises. However, the restaurant was unfortunately closed and we were not aware of this. The hotel was also very quiet. Think we were the only guests there. Recommend this hotel in the summer.

Partner

10/10

Exceptional

03 May 2017

Anna

Awesome stay

Partner

8/10

Excellent

17 Apr 2017

Laura

Great value for money, especially during the Easter holidays. The beds could be a little softer and an extra pillow would be great. I will defiantly be back.

Family

8/10

Excellent

14 Mar 2017

melonann

Comfortable hotel

Good size room and beds.No wifi in room-available in reception

10/10

Exceptional

07 Aug 2016

Wai Chuen

Very comfortable stay, good value for money

Very comfortable stay, very good service and helpful staff.
No wifi in room and not close to the city center, but if you are taking the buses at Shell Ultra City, it's literally 2 minutes away.

6/10

Pleasant

30 Mar 2016

Johan

Average hotel with all you need for the price

Nice hotel for the price but not the best location. Service is good but not more than that.

Partner

10/10

Exceptional

23 Mar 2016

Gilford

Lovely experience

The amenities and the staff were pleasant, also the view was spectacular

6/10

Pleasant

26 Feb 2016

Colin

Value for money but not luxury

Three nights at the end of our Garden Route trip. Hotel is adequate and value for money, but calling it a Spa is a bit of a stretch. A bit tired but clean and tidy though and if you just want a base to explore Plett it's ok.

Family

8/10

Excellent

26 Jan 2016

Verified traveler

High on a hill

Good views over the bay but a 20 minute walk down to the town and a taxi ride back up the hill. Good sized rooms with balcony, swimming pool and breakfast and dinner served in the restaurant.

Family

8/10

Excellent

21 Dec 2015

Lavesh

Cosy accommodation

The hotel is close to main restaurant street and provides a cosy accommodation.

Family

2/10

Poor

22 Apr 2015

Sven

Sven

It was not worth the money. The resaurant was a catastrofy, the food was no good, we had to ask for sauce which didn´t taste well, a knife was filthy, the wine was no good and the corkage fee 35 Rand. There where no WIFI in the rooms, there were only 2 sport channels, the TV in reception was broken, the staff in the evening didn´t know how to operate the TV.

Partner

10/10

Exceptional

21 Feb 2015

Jonathan

Relaxing. Great access to Plet and surroundings

We stayed 3 nights. Nice restaurant. Wide variety of courses. Great breakfast. Wouldn't recommend the steak. Short drive to the beaches and shops. Relaxing. Struggled with too many steps up and down (only downer). Very helpful staff especially during the load shedding! Enjoyed great swims before breakfast.

8/10

Excellent

06 Jan 2015

Emma

Beautiful view!

Nice and clean rooms though not huge. Perfect for 2 people but we had our 2 small kids with us in the room sharing the sofa bed which was quite noisy when they moved. Bed was not made up on arrival so had to wait. Was not till after dinner around 8pm that it was done. Kids were very tired by then. Restaurant service was great and food ok. Very reasonably priced.

4/10

Poor

21 Jan 2014

aldertonhall

potential for redevelopment

What a great location--but that's the only positive--avoid this hotel--much too expensive compared to other excellent hotels. Hotel needs major upgrade

Family

4/10

Poor

13 Jan 2014

Disappointed

Needs upgrade

Staff were very friendly and made our stay pleasant however the rooms are very dated and in dire need of an upgrade.

Family

4/10

Poor

07 Mar 2011

Steven

Real shame

Hello,

What an odd hotel this turned out to be. The hotel has great views of Plettenberg bay and seems to have undergone a budget type revamp to modernise it and it does look good and is comfortable, but the staff and breakfast let it down. As a result we did not try the restaurant.

The staff say hello but that is the extent of their courtesy, it would not be unusual to hear their mobile phones ring or to hear them all chatting and laughing in the background while you wait for service. A lady who seemed to be in charge would shout from her office to receptionists with queries while a guest would be standing there. Very odd.

The breakfast is served from a hostess trolley and not replenished, and you have to ask for everything.

The minibar is locked and you have to pay a deposit. When you do pay the deposit the minibar is VERY poorly stocked and not worth bothering with.

The pool is also very exposed being right beside the reception lobby, so everyone coming in and out all day can have a good look! No privacy.

Partner

10/10

Exceptional

09 Mar 2020

kim

Nyårsafton i Pettenberg Bay

Fantastisk personal och trevliga gäster som man lärde känna på Nyårsafton. Vacker placering i viken. Vi kände oss väldigt trygga på detta boende.

Partner

8/10

Excellent

30 Dec 2019

FLAVIA C

Uma Boa Opção, Bom Custo-Benefício

Chegamos um pouco tarde para o check in, assustei porque parecia não haver ninguém na recepção, o rapaz da recepção estava alcoolizado, não achou uma caneta para assinarmos a reserva. Esse foi meu único problema na estadia.
De resto os quartos são limpos e espaçosos, o restaurante é bom, e o café da manhã tb, apenas há 5 minutos do centro, como estávamos de carro isso não foi um problema.

Friends_and_family Family

8/10

Excellent

23 Jan 2019

Verified traveler

Prima, mooi gelegen hotel met uitzicht over baai.
Vlak naast N2 snelweg, maar je hoort de weg nauwelijks.

6/10

Pleasant

10 Apr 2018

Verified traveler

Não tem internet nos quartos, as instalações são um pouco antigas, o café da manhã não estava de incluído na diária e foi cobrado um valor maior do que o anunciado.

10/10

Exceptional

24 Jan 2018

Verified traveler

Wunderschönes Hotel toller Ausblick

Sehr sehr freumdlicher Service und traumhaft schönes Hotel

4/10

Poor

14 Jan 2018

Verified traveler

Uma experiência agradável. Os quartos são amplos e aconchegantes. A equipe do hotel é bem simpática.

10/10

Exceptional

12 Jan 2018

Kathinka

Fijn hotel, prachtig uitzicht van restaurant.

Het hotel ligt centraal. Heeft ruime kamers en een ruime badkamer. Mooi uitzicht vanaf het restaurant en terras. Het personeel is behulpzaam en de sfeer is heel plezierig.

8/10

Excellent

18 Dec 2017

Christian

Schöne Aussicht, gute Betten

Gutes Hotel am Hang gelegen, gute Betten, grosses gemütliches Zimmer, gutes Essen.

Family

10/10

Exceptional

14 Dec 2017

Kristin

Kör ba

Superfint och mysigt hotell. Rent och snyggt med bra service, inga problem alls! Rummen var stora och kändes lyxiga med barkar, balkong och myspys. Enda minuset är att det är en liten promenad ner till \"centrum\" men det kompenseras med fin utsikt. Rekommenderas!

Family

6/10

Pleasant

19 Jul 2017

Verified traveler

Kleines Hotel in Strandnähe

saubere und funktionale Zimmer, nettes Personal und kleiner Pool vorhanden
Toller Ausblick auf die Bucht

Partner

2/10

Poor

07 May 2017

Louis

Katastrophe - Buchung einfach storniert!

Ca. 2-3 Tage vor unserer Anreise in April 2017 haben wir eine Nachricht erhalten, dass das Reservierungsbüro vom Whalesong Hotel einfach unsere Buchung storniert hat. Dies obwohl ich in August 2016 bereits über Expedia gebucht und bezahlt hat. Die Stornierung seitens des Hotels wurde mit Überbuchung begründet. Wir wir später erfahren haben, hat sich eine Busreise angekündigt (die dann absagte). Nachdem ich mich bei der Reservierung beschwert habe, konnten wir dann doch gnädigerweise dort übernachten. Wir haben keine Entschuldigung vom Hotel bekommen und haben uns überhaupt nicht willkommen gefühlt. Mir wäre im Nachhinein lieber gewesen, wir hätten uns doch ein anderes Hotel ausgesucht. Ferner hat das Hotel uns enttäuscht. Es liegt an einer Hauptstraße in einer Gegend, wo wir uns nicht getraut haben, ohne Auto unterwegs zu sein.

6/10

Pleasant

24 Feb 2017

Verified traveler

Value for money hotel Mit schönem Ausblick

Hotel mit kleinem Pool und schönem Blick über die Bucht. Nicht luxuriös, aber sauber und funktional. Zimmer gibt es im Erdgeschoss oder Obergeschoss einzelner kleiner Häuschen auf dem Grundstück. Parkmöglichkeiten sind vorhanden. Internetzugang gibt es nur in der Lounge und auch dort nur langsam. Personal war sehr freundlich und check-in und check-out Waren sehr schnell und effizient.

8/10

Excellent

14 Jan 2017

Verified traveler

Komfortables Hotel mit super Blick. Leider kann man die Restaurants nicht zu Fuß erreichen.

8/10

Excellent

25 Oct 2016

Justus

Schönes Hotel mit tollem Ausblick

Insgesamt hatten wir hier einen sehr gelungenen Aufenthalt. Wir hatten nichts zu bemängeln und fanden das Preis-Leistungs-Verhältnis sehr gut.
Abendgegessen haben wir im Hoteleigenen Restaurant, was von sehr guter Qualität war und angemessene Preise hatte.

8/10

Excellent

20 Aug 2016

Coen

Prima hotel

Prima hotel echter wel wat verder van het strand gelegen. De kamers zijn ok echter wel een beetje gedateerd zonder dat het versleten is. Persooneel is super vriendelijk en erg behulpzaam.

10/10

Exceptional

09 Feb 2016

René und Mandy

Super duper Hotel in Strandnähe mit Meereblick

Suchen und buchen!!! Dieses Hotel spricht mit seinen ganzen Auszeichnungen einfach für sich.

8/10

Excellent

10 Jan 2016

Mona

Nice place

Marvellous view of the Plettenberg bay and a good restaurant in the hotel. Far from the beach and the town.

Family

8/10

Excellent

03 Dec 2015

Vincent

Mooi Afrikaans hotel

Mooi hotel in Afrikaanse stijl ingericht. Alleen jammer dat er op de kamers geen WIFI is. Vriendelijke staf en prima ontbijt.

Partner

6/10

Pleasant

23 Oct 2015

André

Durchschnitt

Für eine Nacht ok,ist leider etwas abgelegen ,man brauch ein Auto! W-LAN nur in der Lobby,Frühstück ganz gut,personal freundlich!

Partner

8/10

Excellent

12 Mar 2014

Ø

Ferie med barn

Et hyggelig hotell med veldig imøtekommende personale. Fint sted og god utsikt.

Family

8/10

Excellent

16 Feb 2014

Verified traveler

War tip top

4/10

Poor

28 Nov 2010

Mirko

Das Hotel bleibt hinter den Erwartungen zurück.

Im Gegensatz zu einem Aufenthalt im Januar 2010 hat das Hotel im Servicebereich sehr nachgelassen. Nach dem freundlichen Empfang
haben sich die Hotelangestellten nicht mehr für die Gäste interessiert.
Die Minibar war nicht aufgefüllt. das was drin war wurde nicht nachgefüllt.
Beim Frühstück am Sonntag, wurden keine Teller abgeräumt und auch
das Buffet nicht nachgefüllt, wenn man auf das Personal zu ging, hatte man
eher das Gefühl, die jeweils zwei Personen, die vor Ort waren, bei privaten
Gesprächen zu stören. Für ein vier Sterne Hotel eigentlich unmöglich. Das Hotel an sich ist schön und gut gelegen mit tollen Ausblick usw., der Ort ist ein Erlebnis aber es sind auch immer die Menschen vor Ort, die es zu einem echten Erlebnis machen, dies war hier das Gegenteil. Sehr schade, denn es war unser zweiter Besuch dort u. wir sind wieder hingefahren, da es uns beim ersten Mal gut gefiel.

Partner