Name: Residence Inn By Marriott Macon
Address: 3900 Sheraton Dr, Macon, 31210, US

6/10

Pleasant

27 Jun 2026

Kaleb

Our stay was eventful and very nice... until it wasn't. The entire property was clean, my only complaint is the highway noise but we stayed at a hotel right by the interstate so it was expected. The room was nice. The lady working at the front desk was extremely nice and professional. Yet when there was a tornado on the ground and heading directly our way, she informed us that she was very sorry but the hotel did not have a plan for that, and off the top of her head the best place would be the bathrooms in our rooms. So ~15 of us stayed on the first floor gathered in an interior hallway instead of going upstairs to our rooms. I feel like the hotels manager either needs to put together a plan, or if there is one, ensure that all staff know of it or a location of a map of the property with shelters on it.

Friends_and_family Family

2/10

Poor

13 Jun 2026

ronald

Pool was absolutely horrible. One end of the pool had a surface skim of sludge

Family_with_children

4/10

Poor

18 Apr 2026

Stephanie

The bathroom had a closet which was different, and rusty floors. Very small compared to the photo online. Will not stay again.

10/10

Exceptional

16 Apr 2026

Jacob

Our experience at this hotel was outstanding!!! The rooms were neatly arranged and clean, and the staff were very professional. We visit Macon GA twice a year and Residence Inn is always our #1 hotel of choice. The staff provides outstanding guest services characterized by warmth, personal respect and responsiveness. Thank you all so much as we truly look forward to our next visit!!!

Partner

8/10

Excellent

14 Apr 2026

Steven

The room was great, entering was clean, the property was well kept, the staff were all friendly. The breakfast had a lot of choices and everything seemed to be freshly prepared.

Self

8/10

Excellent

11 Apr 2026

Monique

Room was clean and had every amenity for a successful overnight visit to Macon, GA.

The only issue was an overpowering bleach smell from cleaning the room when I first got to the room; but on advising staff, they sprayed a room freshener and turned on the air conditioning system to remove the odor. The bed linens also smelled strongly of bleach.

Self

10/10

Exceptional

03 Apr 2026

Korn

Very good hotel! We love it.

Business

10/10

Exceptional

03 Apr 2026

Channing

Great

Friends_and_family Family

4/10

Poor

23 Mar 2026

Lisa

Parking was secure. The front desk staff were friendly, professional and kind. However, the building needs updating. Our room smelled like mildew, carpet was worn and old. The pool had a white film floating on top so we skipped a swim (that we were looking forward to after sitting for hours in tons of traffic). We traveled with family and a young child. Their room smelled strongly of cat urine. We arrived late due to traffic and were too tired to complain so we used our own air freshener which somewhat helped. Even though the rooms clearly stated no smoking our rooms and hallway reeked of marijuana.

Family_with_children

10/10

Exceptional

11 Feb 2026

Victor

Clean room more like an apartment. Full kitchen.

Business

2/10

Poor

04 Feb 2026

Mary

Staff

8/10

Excellent

03 Feb 2026

Quentin

A bit noisy for my tastes. It is certainly \"easy on, easy off.\" Breakfast was great. It had oatmeal and their fixings. It had eggs and potatoes and meats.

I do recommend staying here. Just be prepared for room and environmental noise.

Leisure Partner

8/10

Excellent

06 Jan 2026

Quentin

The location is great. Just off of I-75. It is also a bit noisy with a train track near.

The staff is very professional; exercise room is good; breakfast had good variety and tasted fine.

Leisure Family

8/10

Excellent

03 Jan 2026

Quentin

Great option for travelling. Front desk was more talkative than I needed that day.

I will stay again.

10/10

Exceptional

29 Dec 2025

Jeffery

My best hotel experience in years!

Friends_and_family Family

2/10

Poor

21 Dec 2025

Rhandi

Upon getting in the room after a 16 hour drive we go in and find three bugs crawling two cockroaches and not sure what the other was - dog hair was all over the couch - we left. Didn’t get a refund and going to take it further - highly grossed out and I would not advise staying here.

Family_with_children

8/10

Excellent

24 Sep 2025

Vivian

Overall everything was very good. However, the sofa bed itself need some cleaning as it was stained.

Friends_and_family Friends

10/10

Exceptional

15 Sep 2025

Evonne D

Friendly smile ,and going above and beyond to help you.

Business Friends

10/10

Exceptional

24 Aug 2025

Phillip

The staff was very professional and personable. Everyone I encountered treated me like a VIP. I really enjoyed my time there.

Business Self

10/10

Exceptional

08 Aug 2025

Mohammad

Friendly service

Business Partner

10/10

Exceptional

19 Jul 2025

Bernard

Cartaya

Although a Gold member and coming in via Hotels.com was not offered a gift up arrival.

Business

10/10

Exceptional

16 Jul 2025

TY

Nice place

Everything was really good, front desk man was very polite and helpful. Nice to see customer service is important. Breakfast was very good.

Business

6/10

Pleasant

09 Jul 2025

Verified traveler

Hotel is a little tired. No cushion covers on sofa. Weird!

Partner

10/10

Exceptional

02 Jun 2025

James

Will be back.

Leisure

6/10

Pleasant

29 May 2025

Pratiksha

We were there for 2 nights and booked 2 rooms. One of the keys did not work, it was already 9PM. I had to ask couple of times
to fix the issue, eventually the door lock was not working.The lady in the front was not friendly.
Near to highway and a lot of noise during night.

Leisure Family_with_children

8/10

Excellent

26 May 2025

Dharma

Nice hotel for families

We had a nice stay except that when I placed the reservation, I chose a king bed and almost certain I did but got a queen bed. When I asked they said that’s all they have…would be really nice if the offered king beds in suites. Overall the stay was good. Room was spacious, breakfast was good. Parking was close. Didn’t get use the pool so can’t comment on that. Closehotel with good amenities

Friends_and_family Family

10/10

Exceptional

22 Apr 2025

Sara

Wonderful staff and great facility

10/10

Exceptional

01 Apr 2025

Joseph

Excellent property we’ve stayed here several times passing through. Very quiet tucked away from the highway, lots of food options within a couple minute drive, staff is wonderful, rooms super quiet and spacious.

Leisure Partner

8/10

Excellent

30 Mar 2025

kelly

Breakfast was great.Rooms looked old but they tried to some what update the rooms with paint.

10/10

Exceptional

30 Mar 2025

Erin

My stay was great! Check-in was easy, staff was more than welcoming. Price was reasonable. Overall grade A

Leisure Self

4/10

Poor

24 Mar 2025

Stephanie

The mattress for the pull-out couch had stains all over it. The doors and walls knock the room and bathroom were filthy. The blackout curtains in the bedroom were half ripped off the curtain rod. One bedroom was literally missing a closet door. The furniture was in very rough condition, and all the hardware and doorknobs were rusted out. Not at all what we expected for the price.

Leisure Family_with_children

6/10

Pleasant

23 Mar 2025

Andrea

This property is in a great location, and everything was clean. However, everything seemed to need a lot of work. Our door would barely close like it had been knocked off the hinge. One of the toilets flushed as those it was constantly about to overflow. The fridge had tons of dents in it. The bathroom had tons of patch that wasnt painted on the ceiling. One of the lights/outlets next to the bed didn’t work. The side entry door was beat up. The wallpaper was peeling in the halls. The sports court floor surface was uneven.

Leisure Family_with_children

8/10

Excellent

03 Mar 2025

Elizabeth

Sorry, not much here. I arrived late and left early

Friends_and_family Family

6/10

Pleasant

20 Feb 2025

Jean

Room was dirt LY and food left in pull out couch. Staff was helpful and worked with us to address.

4/10

Poor

05 Jan 2025

Greg

I was charged $100 for having a cat stay with us.

Leisure Pet

6/10

Pleasant

03 Jan 2025

Verified traveler

Friendly staff

We had to switch rooms twice, so once because the toilet didn’t flush well and second because the replacement room they gave us was a different room type than what we originally had. The staff was nice but the overall hotel does not feel like a Marriott’s.

Friends_and_family Family

10/10

Exceptional

03 Jan 2025

Maurina

Great stay after a long drive

Leisure Family

10/10

Exceptional

28 Dec 2024

ZaTarian

They're great and clean.

Leisure Partner

2/10

Poor

26 Dec 2024

C Peter

First room had a smoker in it, we had to change. The 2nd room wreaked of human poop. We opened the window and went for a walk (winter by the way). We came back it was slightly better. Room after further inspection was just gross. Hair all over bottom of closet, dirty dishes put away. We left at 4am FULLY GROSSED Out.

Partner

10/10

Exceptional

01 Dec 2024

Randall McLendon

enjoyed larger room

Partner

10/10

Exceptional

01 Nov 2024

Robert

Perfect location and easy check in and check out. Quick trip and was just what we needed.

10/10

Exceptional

15 Oct 2024

Ada

Great Hotel, Easy Check-In/Check Out.
The staff was very friendly

Friends_and_family Family

10/10

Exceptional

03 Oct 2024

Tiffany

Great room!! Will be back!

Leisure Pet

10/10

Exceptional

23 Sep 2024

Emily

The customer service was outstanding and the quality of the room was top notch! I will definitely be staying with this hotel again.

Leisure Self

4/10

Poor

14 Sep 2024

Verified traveler

Hotel is old and needs to be updated. The bed was comfortable but because of the age it felt unclean. We only used it as a one night stay. I would not recommend.

10/10

Exceptional

28 Jul 2024

Samuel

Shower not working properly, but they changed the room.

10/10

Exceptional

26 Jul 2024

Veeresh

Very clean facility. Friendly staff. Convenient location.

Business Self

10/10

Exceptional

20 Jul 2024

Seung

We were here with the family and rooms are clean and bed is comfortable

10/10

Exceptional

18 Jul 2024

Joseph

Love staying here when we are traveling through the area. Staff is awesome, nice indoor pool, and tons of dining options within a couple minutes.

Business_and_leisure Partner

8/10

Excellent

15 Jul 2024

Michelle

Booked room for Pool

The stay and room was great. The breakfast was ok. I booked the room to use the pool and the pool was freeing cold and dirty. We had to clean it out ourselves.

10/10

Exceptional

10 Jul 2024

Martha Sutter

Wonderful, friendly staff and the rooms were large, clean and the kitchen was well equipped with everything you would need for a wonderful stay And even make yourself a fabulous dinner if you want it.

Leisure Self

10/10

Exceptional

10 Jul 2024

Adolphus

Homecoming

I was visiting family. I booked at the last minute. Was really glad they had availability. Parking was good. Access was good. Location great. Right off I75, but area is nice.

Friends_and_family Friends

2/10

Poor

01 Jul 2024

Priscilla

Huge Disappointment

I tried & tried to reach the GM but never could catch LaTesha even after leaving serveral messages. The hideaway bed was nasty & container no sheets or blanket. Mgmt offered to get a sheet but the mattress was so stained & ripped we decided not to use it. The TV did not work at all. Also the sofa was nasty looking & stained. The barhroom door was horrible. It rubs hard against the toilet when closing or opening the door. Have to push really hard & cannot go to bathroom quietly during the late night. Breakfast food was horrible.

Friends_and_family Family

10/10

Exceptional

27 Jun 2024

Megan

Great hotel

Great stay, professional staff, clean welcoming accommodations.

Friends_and_family Family

8/10

Excellent

20 Jun 2024

Lea

The room was located at the end of the building and was quiet.

Leisure Family

10/10

Exceptional

15 Jun 2024

Joseph

Excellent property and wonderful staff. Super convenient to the highway yet very quiet and peaceful.

8/10

Excellent

30 May 2024

Marianne

To close to several train whistles thru the night

Partner

8/10

Excellent

30 May 2024

Gretchen

Everyone we encountered during our stay was positive and happy to help! A really good stay, thanks to a great staff.

Business_and_leisure Partner

10/10

Exceptional

12 Apr 2024

Qua'Nasia

I will most def be going back the rooms are so nice the staff is great & the indoor pool is a plus .. oh and they breakfast in the morning is sooooo good!!

Leisure Family_with_children

10/10

Exceptional

30 Mar 2024

Sarena

The breakfast was excellent

Friends_and_family Friends

6/10

Pleasant

23 Mar 2024

Kim

Expedia listing indicated a free managers reception….they do not offer this.
Room was not well keep, couch and carpet smelled of urine
Location to hwy convenient if you don’t want any sleep due to the noise from the traffic
Staff was very pleasant

Leisure

10/10

Exceptional

20 Mar 2024

Miguel

Great hotel find in Macon

Great place to stay and rest if you travel to Macon GA

Partner

8/10

Excellent

19 Mar 2024

Barbara

Walls are very thin. Could hear people above us talking.

Leisure Partner

10/10

Exceptional

26 Feb 2024

carolyn

My stay was very good! The room had everything we needed. There were places I could walk my dogs and the breakfast was delicious and quite the spread.

Friends_and_family Family

10/10

Exceptional

16 Feb 2024

Holly

We stayed in a studio which was very nice and very affordable!

Leisure Partner

10/10

Exceptional

11 Feb 2024

JaTonya

The staff was wonderful.

Leisure Family_with_children

2/10

Poor

04 Feb 2024

David

The hotel was wonderful, clean & well remodeled. Having been around the construction industry for 31 years, I was actually commenting to my wife how nice it was for an older/updated hotel, that they did a good job. Unfortunately, however the staff was horrible and one actually elbowed me in the back to move me out of the way as she passed & said, “excuse me.” The orange juice machine was out of mix & I naturally was not going to drink it, so I poured it down what appeared to be a drain, it had grates & looked like a drain.

The kitchen staff lady, got out of her chair and walked between my daughter and I saying, “it’s probably out, don’t pour that down there, I hate it when people do that” as she elbows me in the back and pushes through my daughter and I. I asked her why she didn’t put a sign on the wall if everyone was doing it, because it appears to be a drain, I started showing her the places she could hang a sign and another guest said, “that makes too much sense” and then after the staff began getting louder the other guest began saying, “just be nice” repeatedly.

I was shocked to say the least; I tried to speak with who presented themselves as the manager and before I could say a word, she tells me, “I’ve already heard both sides of the story”. I said, how have you heard both sides of the story when we haven’t spoken?!?!

I will be reaching out to the ownership team, what I experienced in front of my daughter was unacceptable.

Business_and_leisure Pet

6/10

Pleasant

30 Jan 2024

WILLIAM

sound proof is poor, very noisy.

Business_and_leisure Family

10/10

Exceptional

28 Dec 2023

Victor

Great place to stay near Macon. The staff is first rate, the property very well kept and the rooms very comfortable. Ask to be placed opposite highway if you are a light sleeper as some noise does come through.

Leisure Self

10/10

Exceptional

27 Dec 2023

William

Very clean and quiet. Just what I was looking for. Friendly and helpful staff and late check-out were a wonderful extra.

6/10

Pleasant

23 Dec 2023

Alan

High pet fee.

Clean and friendly, but $100 a night fee for a small kitten seems a bit extreme. Most other motel fees for pets were $0 to $35 as we drove across the country.

Business

8/10

Excellent

21 Dec 2023

Kevin

Staff was very nice, the breakfast is OK, nothing special good sausage and average at best scrambled eggs. Not excellent like it use to be.

Business Self

10/10

Exceptional

31 Oct 2023

lee

Great place and staff. Latesha, GM went out of her way to help me print something for work.

Partner

10/10

Exceptional

08 Oct 2023

James

Very nice accommodations for the $$. Room was fully equipped, clean, great layout. The staff was very friendly and quick to answer any questions. Overall one of the best hotel stay experiences in the last few years. AAA

Leisure Family

6/10

Pleasant

03 Oct 2023

Adam

The staff is very nice, and the room is big, but the property is dated

8/10

Excellent

02 Oct 2023

Kristin

This is a nice, friendly, and clean facility. The breakfast is just right.
The pool is freezing. Our 6 year old couldnt even stay in there. He was really bummed because he loves to swim.

Leisure Family

8/10

Excellent

01 Oct 2023

Frank

Perfect for a family stay.

Business_and_leisure Family_with_children

10/10

Exceptional

18 Sep 2023

Carlisia

I have to admit that I was skeptical about booking after reading some of the reviews. I am happy that I decided to stay here. The suite was clean and spacious, the lobby was appealing and parking was adequate. I did not see any suspicious people hanging around in hallways or in the parking lot. I am very pleased. The staff was courteous and professional. I did not encounter any issues. I recommend this property to anyone.

Leisure Family

10/10

Exceptional

18 Sep 2023

Hynrietta

The room was fantastic. The breakfast was great. Parking was very convenient. The staff was outstanding. I look forward to staying there again. I also will look into traveling and staying at other Residence Inn Properties.

Leisure Partner

8/10

Excellent

09 Sep 2023

Robbert

Nice place to stay

10/10

Exceptional

01 Sep 2023

Suzan

I thought the staff was exceptional.

10/10

Exceptional

27 Aug 2023

Pamela

Nice room, good hot breakfast

10/10

Exceptional

18 Aug 2023

Burtrenif Darcel

Very comfortable and clean. Beds sleep great

Leisure

2/10

Poor

10 Aug 2023

Patrick

S

Business_and_leisure Pet

10/10

Exceptional

10 Aug 2023

Elaine

Dog friendly, places to walk dog were clean and convenient.

Leisure Pet

8/10

Excellent

05 Aug 2023

Kathy

Loved the location, updated bathroom/shower, comfortable bed. The kitchen seemed handy but dated and in need of new kitchenware.

Leisure Family

8/10

Excellent

01 Aug 2023

Debra

The hotel was nice and clean and the staff was friendly. The food in the morning was fine. The pool however was like a sauna. Not refreshing at all. However, it was very hot outside so it's understandable.

Leisure Family

10/10

Exceptional

31 Jul 2023

Patty

Great property. Everything was top notch! I’ll definitely stay there again!

Partner

6/10

Pleasant

24 Jul 2023

Tracy

It was good for a one night stay. They played loud music until after 10 and made it hard for my son to go to sleep.

Leisure Family_with_children

6/10

Pleasant

23 Jul 2023

Antoinette

Needs an upgrade

Checked in when outdoor temperature was 100 degrees, but bottled water was not offered at reception nor available in the room. Drinking tap water brought on intestinal problems. Sure could have used a plastic cup in the bathroom. Glass not a great solution. The hotel is showing its age. The hall floors actually creaked!

Self

10/10

Exceptional

12 Jul 2023

Sherry

This was our first time in this type of Marriott lodging. Our stay was very comfortable. Residence Inn separate bedroom & living area made it relaxing for each of us. We we enjoyed a swim and breakfast was wonderful.

Leisure Partner

6/10

Pleasant

26 Jun 2023

Verified traveler

Marriott Guest

I requested room service (late). The Front Desk Rep. informed me that the service staff personnel are gone for today (17:00). I then request towels. I called two (2) time requesting towel from the same person. After one hour and 30 minutes, I saw the same Front Desk Rep. outside in front of the entrance to the hotel socializing with other employees of hotel. I wanted a few minutes for the towels to arrive, nothing happen. I walked to the
front Desk Rep. to get the towels that I request 2 hours and 30 minutes prior. A Very Bad example of customer service. I have been staying at Marriott properties for many years. This is the worst service I have ever been exposed to at any Marriott properties.

Partner

8/10

Excellent

03 Jun 2023

Janice

Loved the hotel, clean and decorated beautifully. The check in was great, super sweet lady at front desk. Room was great except it was in the back near the interstate and I heard traffic all night and the freight trains that came through ALL NIGHT LONG! Didn’t get a lot of sleep. The hotel was perfect except for the noise.

Friends_and_family Family

2/10

Poor

24 May 2023

Beth

They charged my credit card twice and can't explain why.

Business

2/10

Poor

19 May 2023

jan

I thought if its a Marriott property it would be like marriott hotel. Boy was i wrong Dirty, rusty, handles were falling off doors. Floors were dirty and even the part of the room that didn’t have carpet were sticky and smells. Awful

8/10

Excellent

15 May 2023

Ardisa

This hotel is pet friendly. For convenience, they gave me a room on the first floor near an exit. It was easy to transport our belongings to and from the room. And, very convenient to walk my dog without having to walk throughout the hotel.
The staff is friendly and accommodating.
Also, Their free breakfast is good.

Business Pet

8/10

Excellent

11 May 2023

Ardisa

N/A

8/10

Excellent

10 Apr 2023

Randy

It was very good...... Very good staff and friendly

Leisure Family