Gosia
This is a tough one because the arrival was a total disaster but the rest of the stay was very nice. I'll explain, sorry it's a bit long.
The bad bit first: we messaged the hotel several times in the lead up to our stay, to explain we'd be arriving late (after 1am) but they either didn't tell the night porters or the porters forgot as everything was closed up and we couldn't get into our room. With two children under 10 it was a nightmare. After 20mins looking for someone, anyone, our driver (thank goodness for him 🙏) found the porters and we got into our room, but the beds for the children that we'd requested and paid for weren't set up. The porters suggested they share the water-stained sofa with no bedding (funnily enough we rejected that idea!) and eventually, at 2am, we could go to bed.
The good bit: the staff are very nice and friendly, the food is really good (pizza average, but steak,b tuna tartare, pad Thai and other local/Asian options all excellent). The pool lives up to the photos, the spa is great and the grounds are extremely well kept. It's a stunning get-away, just needs someone managing the email and Expedia account properly.
The bad bit first: we messaged the hotel several times in the lead up to our stay, to explain we'd be arriving late (after 1am) but they either didn't tell the night porters or the porters forgot as everything was closed up and we couldn't get into our room. With two children under 10 it was a nightmare. After 20mins looking for someone, anyone, our driver (thank goodness for him 🙏) found the porters and we got into our room, but the beds for the children that we'd requested and paid for weren't set up. The porters suggested they share the water-stained sofa with no bedding (funnily enough we rejected that idea!) and eventually, at 2am, we could go to bed.
The good bit: the staff are very nice and friendly, the food is really good (pizza average, but steak,b tuna tartare, pad Thai and other local/Asian options all excellent). The pool lives up to the photos, the spa is great and the grounds are extremely well kept. It's a stunning get-away, just needs someone managing the email and Expedia account properly.
