Name: Clarion Inn Idaho Falls Riverfront
Address: 720 Lindsay Blvd, Idaho Falls, 83402, US

4/10

Poor

17 Jul 2026

robin

The pictures in here are not what the building looks like at all. Really out dated and in need of a remodel

Friends_and_family Family

2/10

Poor

17 Jul 2026

Shylla

Not clean panty liner on wall of shower and not very good amenities.

Family_with_children

10/10

Exceptional

15 Jul 2026

Cheryl

I loved that this hotel is right on the river walk. It was easy to get to the river walk with their own bridge over the canal to the walkway. This is a beautiful river walk to the Idaho Falls.
The hotel is clean and the breakfast was good.

Partner

6/10

Pleasant

15 Jul 2026

Laura

I have stayed at worse but the outside doesn’t look good at all. They don’t have any working ice machines. We asked for extra towels . They don’t bring us any. They don’t have enough towels for the number of guests. Then they have us towels for the pool.

8/10

Excellent

15 Jul 2026

Gregory

Clarion rooms were good. I brought my dogs. I was disgusted at all the dog poop. I pick up after my dog. Apparently many people don’t. The property needs to request dog owners clean up after their dogs. If they don’t, Clarion needs to clean up. If they need to, Clarion might need to charge more for the work.
Think about $20 for the first 1- 2 dogs. Use the money to either tell people to clean up after their dogs or for staff to clean up.

Self

4/10

Poor

14 Jul 2026

Ryan

No ice, and the pool
And hot yup was closed . Should’ve been stated at the time of reservation.

10/10

Exceptional

14 Jul 2026

Melisa

We were given room 214 when we checked in. Got all of our things loaded on a cart and up stairs and to the door but it wouldn’t open. The key card worked but it was like the door was locked from the inside. Had to go back to the front desk and we were given a new room. When we entered the room it looked like the cleaning job was done fast and not very well. The waffle iron also didn’t cook the batter all the way and they tasted “off” other then those minor things our stay was nice!

Friends_and_family Family

8/10

Excellent

14 Jul 2026

Jessica

It was a nice hotel, the AC was nice in the room and no carpet was amazing. The check in guy was really nice even though it was really busy at that time

Friends_and_family Friends

10/10

Exceptional

14 Jul 2026

Bonnie

great place to stay by the river

Self

2/10

Poor

14 Jul 2026

Lucaya

Awful got sent to a dirty room and went around trying to find us a clean on do your job and clean the rooms

Friends

6/10

Pleasant

13 Jul 2026

Sierra

We got what we paid for! Our room was decent besides the comforter being a little dirty and hair was stuck in the hair dryer that was hanging up. Our friend’s room though was very gross and they had no rooms to switch them to. The pool was also really murky and questionable. Breakfast was good.

Family_with_children

10/10

Exceptional

13 Jul 2026

Janet

Great stay, thank you!!!!

Friends_and_family Family

2/10

Poor

13 Jul 2026

Michael

Worst hotel ever

4/10

Poor

12 Jul 2026

Bonnie

The room was actually pretty rough. There were bugs on the floor.
The bathtub had mold in the caulking and on the floor.
The comforter had dried blood on it. I don’t know if it was a stain or if it was fresh and dried on.
Not great.

Family_with_children

10/10

Exceptional

12 Jul 2026

Allen

I was surprised with the economy grade of room. No microwave no fridge no hair dryer. Room very basic. For 15 dollars more you could have a much better room.

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

Carolyn

The staff were really nice, great breakfast, rooms were clean

Friends_and_family Family

2/10

Poor

12 Jul 2026

mike

Staff was working very hard but one person isn’t enough for a hotel this big. Room smelled odd, pool was cold and deck dirty. Breakfast was good. No towels or tp in our room, was not easy to get more.

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

jessica

Had broken hair dryer. No nice machine

6/10

Pleasant

11 Jul 2026

Nikki

Beds were comfortable but room and grounds need improvement.

Family

8/10

Excellent

11 Jul 2026

Andrea

Very affordable and nice room albeit a little outdated, specifically the bathroom, but the staff were friendly, the lobby was spacious and nicely furnished, the pool was enjoyable (we were allowed to use it past 10pm), and there was plenty of parking. The breakfast itself was not the best, I would suggest adding more appetizing options but overall a solid place to stay.

Family_with_children

10/10

Exceptional

10 Jul 2026

Douglas

Ok

Friends

8/10

Excellent

10 Jul 2026

Cesar

The hotel is very well located and has very nice areas nearby to walk.

Friends_and_family Family

2/10

Poor

10 Jul 2026

windy

The room was not clean when I got there. The cleaning staff is behind, she said all she had left to do was make the bed so I left for a bit and came back. She was still not done. When she finished and I got into the room the floor had not been swept normal there was dirt and somebody's medication on the floor. The bathtub has hair in it and a ring around it. The shower curtain is crusty at the bottom. The toilet had something in it. Outside the room in the hallway the ice machine was leaking all over the floor their way of solving it was putting up a wet floor sign. The air conditioning was not working in the lobby although they did set up a swamp cooler and a fan. I was too scared to try to eat the breakfast in the morning due to the condition of everything else. Outside in the yard there's trash everywhere, weeds and dead plants. Although there were also some live plants still. When I got there at 3:00 I guess shift was changing so I and a line of guest had to wait about 10 minutes for them to come out of the back room to assist anybody. No big deal for that part. But while actually being helped he was friendly.

Self

2/10

Poor

09 Jul 2026

Kevin

We asked for a new room immediately because the smell in the first room was unbearable. Unfortunately the second room was only slightly better. The rooms are terribly maintained. Barn style doors on the bathroom offer zero privacy and allow smells/sounds to escape into the room. The floors were sticky, sheets and towels stained and smelled of chemicals. The room sleeps 4, but only 2 towels were provided. The walls were dirty and wet toilet paper was stuck to them in multiple spots. Our main room light worked intermittently and was about to fall off the ceiling. The AC unit knew one temp, freezing. The bathroom fan didn't work and someone had stuffed Toilet paper into it, a major fire hazard if the heat lamps did indeed work. The Toilet seat was super loose and the shower curtain rod was hanging on by it's last grip. The tub needs to be replaced and the shower was dirty. To top off our experience the breakfast was terrible. Eggs were not edible. We couldn't leave this properly fast enough. Avoid the non-refundable rate on Hotels.com because trust me you will want a refund so you can go next door to the Hilton. I took pics of all the issues, because I was blown away at the way this property is being so poorly maintained and managed. The only positive thing I can say is that the guy that checked us in was nice. Unfortunately I can see him quitting soon as I overhead 6 other guests reporting issues or complaining about their rooms. Dealing with that daily will become exhausting.

Friends_and_family Family

2/10

Poor

08 Jul 2026

Andrea

The staff were great the hotel and rooms were dirty

Family_with_children

2/10

Poor

07 Jul 2026

Colin

They gave us the wrong room. We tried to walk in on someone at 11:30 pm. Luckily he was friendly and the security lock was on. Rundown but you get what you pay for.

Family_with_children

4/10

Poor

07 Jul 2026

Constantin

The room not clean bed in the bathroom and the pool area special in the Jacuzzi been cold water definitely I’m not staying again

Family_with_children

4/10

Poor

07 Jul 2026

Nick

Walked in to an unfinished room twice. Front desk fixed mistake but hot tub was out of order and pool was cold

Family_with_children

10/10

Exceptional

07 Jul 2026

Ryan

Staff was very friendly and helpful. Room was clean. Easy to navigate and close to restaurants and stores. Would stay there again for sure! Front desk attendant Oz, was an absolute pleasure to deal with and chat with!

Self

6/10

Pleasant

06 Jul 2026

Dick

I think they are going to get it together and the ratings are going to come up.

2/10

Poor

06 Jul 2026

Shirlayne

Our group of 22 traveled here for the Freedom Celebration, booking 6 rooms for the holiday weekend. We expected crowds, but we did not expect to have only one employee managing the entire property. This resulted in long check-in lines, long waits for assistance, and no staff for housekeeping, or maintenance for a broken ac unit in one of our rooms. It was frustrating to both the employee and guests. I called ahead and requested our rooms to be by each other, 4 were on the 2nd floor and 2 on the 1st? One room was missing the microwave and fridge all together. Every room had cleanliness issues, including dirty floors, dirty bedding, mold in the tub, used hand soap, pizza sauce and blood stains, and bloody boogers on a shower curtain. Rooms that accommodate 4 only had 2 towels, and despite repeated requests, we never received additional towels during our 3 night stay.
The hot tub was lukewarm and so over-chlorinated it discolored several of our groups swimsuits and towels from home. There were no clean pool towels for guest.
Breakfast was chaotic each morning. Food ran low or was out, tables weren’t cleaned, trash overflowed, and on July 4th they were completely out of coffee. Someone in our group ran to the store for coffee grounds because guests were upset.
We had continued issues with our key cards, the ice machines were broken, and the pics online are not accurate
Overall, the lack of staffing, cleanliness, and basic hospitality made for a frustrating and unpleasant stay.

Friends_and_family Family

8/10

Excellent

05 Jul 2026

Loraina

There was a nice motel even better.As the whole and hotspot were working for the most part, it was okay

Family

10/10

Exceptional

05 Jul 2026

Leila

The place was great. The attendant for the first night and the night of festivities was awesome!
Clean. Friendly and dog friendly.

Friends_and_family Family

6/10

Pleasant

05 Jul 2026

Brandon

Both ice machines broken. When we 1st arrived the outside window was open on our 1st floor room with a broken screen flapping in the wind. When I mentioned to front desk the followong morning, I was given a lack of concern for the safety issue. I had also mentioned a slow draining tub which I had to call again to ask for maintenance. The interior doors were frequently propped open also decreasing safety. I will not stay again.

Partner

6/10

Pleasant

05 Jul 2026

Norma

The room was not the best not maintained towels were really old did not smell clean and the room had a bad bathroom was horrible tub and toilet yellow stains and the shower curtain was dirty shower head was falling off the wall, smell too much bleach to hide the smell but unfortunately it made it worse. The staff was quick provide an iron when requested. The person checking us in was rude and unwelcoming but the person checking out was pleasant.

Friends_and_family Family

2/10

Poor

05 Jul 2026

shane

Shower had mold floor and table had dog hair. We had to change rooms as soon as we arrived due to a wet dog smell in the room which may not have been the fault of the hotel
But the room we ended up in was not clean at all would not be surprised if the sheets were not changed had crumbs of food in one of the beds
They should be removed from your app
Honestly we should be asking for a refund

Partner

6/10

Pleasant

05 Jul 2026

Scott

It’s unfortunate that the property is woefully neglected.

The room was clean, but really run down.

Outdoor locks were broken making it difficult to get to our room.

Breakfast was great. They did provide a “real” breakfast. Eggs, sausage (best I have had in forever) waffles, muffins. and all the usuals.

Family

4/10

Poor

03 Jul 2026

Jacob

We needed a quick hotel near the airport, the photos made Clarion look like a fine choice but the property was not maintained, the rooms were filthy, with stains on towels and linens, rooms didn’t appear to be mopped, showers were scummy and looked like possible mold growth behind toilet. The pool our kids were excited to use had towels in piles on the ground. The pool bathroom wasn’t cleaned and had trash overflowing. I don’t typically leave unsatisfactory reviews but I truly wouldn’t want anyone to experience the same quality especially when paying over $120 per night.

Family_with_children

4/10

Poor

02 Jul 2026

Desire

The main hotel looked really nice but our room was sketchy, the bathtub had hair all inside of it, and the toilet tank kept filling up all night. The beds were decent but overall the place felt dirty.

2/10

Poor

02 Jul 2026

Magdalene

The experience was positive at the front desk. However, the room we were assigned was unlocked and the room was dirty with bed unmade. The front desk staff was accommodating, but very overwhelmed as he was the only one on shift with a full hotel. We felt the place was not worth the price we paid.

Family

2/10

Poor

02 Jul 2026

Mychelle

First thing we see upon arrival is the pool and hot tub are out of service. The grounds are overgrown and there was a shopping cart at one of the entrances. Come to find out all the ice machines are out of service as well, no screens on the windows, people were using quarters from the broken washing machine tender box to use in the dryer. The room was dirty including hair on the pillow case and the bathroom was filthy. I cancelled the rest of my stay here and only stayed one night out of 4 as I'm not paying to use a facility where all the amenities are out of service and basic cleanliness is an issue. Not someplace to take a family. Seemed more like a party spot. It's a shame because you can tell at one time this property was very nice and upscale even being nextdoor to the Hilton BUT not anymore. I feel sorry for the staff who have to deal with constant complaints and lack of service. I have called in multiple times to speak with the manager about getting refunded for the night I did not stay and I'm still having issues. Not what a person wants to deal with after coming home from a vacation.

Family_with_children

2/10

Poor

01 Jul 2026

Rena

Rooms were clean, but rest of the building
was terrible. Ice machines didn’t work (any of them) part of old machines shoved in rooms. Hot tub did not work, there was water leaking all over the floor in hallways, holes in walls upstairs with a random bike in the hallway. Washed, but stained towels in bathrooms. We had to ask for extra towels as we only had 2 in our room for 4 people. The main building laundry for the hotel was terribly rundown looking and door was open for everyone to see the chaos. Old rundown looking machines and a disaster. Guest laundry room the Tv was stripped off the wall. The machines worked, but looked sketchy. Broken workout benches and chairs were just placed outside of building instead of getting rid of them. The place had a gross smell. Don’t let the lobby fool you! I would not recommend staying here and I am not picky. The river view and location is the only good thing about this place.

Friends_and_family Family

6/10

Pleasant

01 Jul 2026

Becky

The room itself was very clean and nice. The bed would have been super comfortable but they need better bed frames. It shook horribly whenever my husband moved so I slept terribly. What happened to the heavy bed frames that were like attached to the wall?? Would not stay again simply because the bed moved too much.

Family_with_children

6/10

Pleasant

01 Jul 2026

Dannis

Plumbing needs unclogged and ice machine needs fixed and very bright shower clogged drain not cool

Partner

10/10

Exceptional

30 Jun 2026

Michelle

Clean room great staff at check in

Partner

4/10

Poor

30 Jun 2026

Priya

Room flooring was dusty, sticky

2/10

Poor

29 Jun 2026

Jackie

My room definitely needed attention. The toilet was leaking badly, leaving a large puddle on the floor with every flush. I contacted the front desk twice a day throughout my stay, but no one came to assist.

There was also what appeared to be mold or green residue in one corner of the floor. The white towels were very dingy, and both the shampoo and conditioner bottles were empty.

I understand this was a budget hotel and that I booked late, but these are basic issues that should be addressed. A toilet that leaks more than a small drip is especially concerning, particularly with tile flooring, as it creates a significant slipping hazard.

Friends

6/10

Pleasant

28 Jun 2026

Marina

The only good thing about this room was that it was walking distance to the Idaho falls!

The bathroom door fell off but my husband fixed it. You could tell that door has not been clean in ages! There were stains all over it. No bags in the waste baskets and the “clean” towels had stains.

If the room had been clean it would have been a higher rating. The front desk staff was friendly but at check out was MIA

Family_with_children

2/10

Poor

28 Jun 2026

Venesa

Do not stay at this property!!! They had nothing but problems.
The few staff we incountered were nice. However, not very helpful some did what they could, whereas others don't know how to do their job. The room was rundown and not well maintained. The photos are deceiving online it looks nothing like what you actually get. We ended up checking out a day early and going over to the Hilton next door.
We had nothing but issues with this place. Our toilet that didn't flash. The barn door that closes for the bathroom fell off the rail and could have hurt our 5 or 2 y.o. The air conditioning did not work. And there was no phone cord for the in room phone. We called about all of these things and were told maintenance would come by to fix them. They never came, we waited in the room for over an hour then needed to leave for the day. Came back and still nothing done. They also did not have a room for us when we got there, and we had to wait for over an hour before they could find how to get around the code problem in the computer. We called by our cell phones to get towels seeing as we had no phone and they never came. There was rust or something stuck on the tub. The only positive thing was there was a bigger fridge and microwave in the room. And the included breakfast was not good.

Friends_and_family Family

8/10

Excellent

28 Jun 2026

Eli

I purposely selected a river view room. The pictures led me to believe there was a balcony too. Unfortunately, I must have missed the lack of a balcony in the description. Otherwise, it was a nice view of the river and park area.

Self

6/10

Pleasant

28 Jun 2026

Edward

Hot breakfast but not great. Its the best looking crappy hotel ive stayed at in a while. The river walk is awesome. None of the ice machines were working while I was there. Not bad for a night but I would not recommend a long stay.

8/10

Excellent

27 Jun 2026

Danielle

The check in process was quick and easy, staff was friendly and helpful. Shower was hot and had great pressure, bed was comfy.

Pet

4/10

Poor

27 Jun 2026

James

Rooms were very dirty. And linens are stained and soiled.

Family_with_children

2/10

Poor

27 Jun 2026

Lindsey

I normally don’t do bad reviews. But this one I had to.
I checked in and within 2 hours checked out. Didn’t even stay in the room. The pool and hot tub were out of order and room was dirty. I’ve worked in hotel Industry and the would be unacceptable. Really wish I could of got a refund.

Family_with_children

2/10

Poor

27 Jun 2026

PATRICIA

Filthy room, hallways and reception area. Nobody at front desk for an hour at.9am. 3.people stood there waiting.
I have pictures of filth in room.

Self

2/10

Poor

26 Jun 2026

Robert

Room was not clean. Provided towels were old and needed replaced. TV did not work. No WIFI!!!

Self

2/10

Poor

24 Jun 2026

William

This was undoubtedly one of the worst hotel experiences we have ever had. When we got there, we found out the pool and spa were inoperative due to a failed pump. Well, these things happen. In the room, there were no instructions on the frequency of housecleaning services, no welcome folder with local information such as restaurants, etc., and the telephone screen had been blocked off leaving no information on how to call the front desk or call out, etc. The bathroom door had been replaced with a hung sliding door that didn't fully cover the opening. It was crudely installed and didn't look finished. Twice it came off the track and one corner fell to the floor when pulled shut because there was no channel at the bottom to restrain it. There was only one small bar of soap in the bathroom. Hot water availability was spotty while we were there. The floor of the room was dirty. On the morning of the third day, we requested housecleaning to come in. Despite repeated requests over the next two days, they never came. WE WERE THERE FIVE NIGHTS WITH NO HOUSECLEANING SERVICE! The breakfast tables were always dirty because they weren't cleaned between uses. The worst part was the grounds. There were knee-high weeds all around the buildings, the back lawn was dead and covered with goose poop, and the broken remains of an ornamental water feature sat near the front entrance. It is obvious that management does not care about the exterior. A terrible experience. Don't stay there.

Partner

2/10

Poor

24 Jun 2026

Stephanie

I did not like anything about this stay! They had nothing left for breakfast and it was 7am when we went. We asked for a few things to be replaced and got 1. The pool and hot tub was not working and we were not even told about it. We had to see it when we went to get in. We asked for a new shower curtain due to black hair stuck in ours and it was not replaced. They came in and made the bed but did nothing else. We asked for coffee to be left and that our coffee pot was not working properly but nothing was done about it and no coffee was left. There was something nasty on the wall. Overall this was a VERY disappointing experience. I believe for the price we were ripped off!

Family

8/10

Excellent

24 Jun 2026

Susan

Our stay was nice for the night

Partner

6/10

Pleasant

24 Jun 2026

Daniel

Seems like the property is a little old and needs a refresh. Staff was helpful and friendly. Breakfast was unenthusiastic.

Family_with_children

4/10

Poor

24 Jun 2026

Blaine

Started with Long slow line at front desk. Pool & Spa not working. Ice machine & lobby courtesy computer & printer not working. Grounds poorly maintained with many & tall weeds. Room was clean & nice. We asked for room with river view which we were granted. Would not stay her again with so many amenities not working.

Partner

6/10

Pleasant

23 Jun 2026

Nancy

The staff was very welcoming and kind. The room however was lack luster. One bed made a loud crack any time it was sat upon. Our trash cans were dirty inside and out and had no liners. The shampoo bottle was broken from the wall and the walls of the bathroom looked like they hadn't been cleaned in a while!! Breakfast was alright. Not a large variety of items but I wish what was there was better. Muffins were still frozen without a place to warm, eggs were so salty and watery. The waffles were great 👍

Partner

4/10

Poor

22 Jun 2026

Jennifer

Would not stay here again

4/10

Poor

22 Jun 2026

Alfred

The pool and hot tub were broken along with the ice machine that was leaking all down the hall. Hotel is older needs maintenance. Front desk staff friendly. Room not cleaned overnight. Seems understaffed. Bed was lumpy. Breakfast was good.

Partner

6/10

Pleasant

21 Jun 2026

Glenn

Room had stained ceiling and lamp shade.
Cheap mattress but acceptable,
Ice machine near our room was out of service.
Hotel is full of foreiners battling for a subpar breakfast.

Family

4/10

Poor

20 Jun 2026

Jazmin

Pool and jacuzzi were not available. No ice, not enough supplies.

Family_with_children

4/10

Poor

20 Jun 2026

Martin

Check in took 2 hours because Expedia didn’t pay the hotel when I booked it took over 1.5 hours on the phone to get it resolved!

Self

2/10

Poor

20 Jun 2026

Brianda

The bedroom floor was dirty, the bathtub wasn't clean, and the hallways and entrances looked abandoned. A horrible place for what they charge.

2/10

Poor

20 Jun 2026

Martin

No clean bed covers & sheets

Partner

2/10

Poor

19 Jun 2026

Alexandru

Dirty towels it’s not acceptable!!!

Friends

2/10

Poor

19 Jun 2026

Ryan

Dirty room. Pool had a film on top of the water. Overall cleanliness of the facility is poor.

Friends_and_family Family

8/10

Excellent

18 Jun 2026

James

Bathroom exhaust fan had to be disconnected by staff. Very load. Phone didn’t work. This place was a bit run down and needed a great deal of attention.

4/10

Poor

18 Jun 2026

Ignacio

Staff was hard to find no coffee ready in the morning

Self

4/10

Poor

17 Jun 2026

W Paydon

Poorly maintained property and rooms. Staff was nice.

Self

6/10

Pleasant

15 Jun 2026

lynda

Expedia charged more than the local hotel by 40%.
I had called the local hotel prior to booking with Expedia. Their quote was more at the time. Hotel said they couldn't reduce price because it was Expedia even if the marquee was lower. Bathtub needed cleaning, sticky black stuff on the floors, recent renovation not completely finished. Bed was good and air conditioning worked.

Partner

4/10

Poor

14 Jun 2026

Garry

Pool down for maintenance, some outside doors not accessible, no ice machine, no one at front desk when checking out.

8/10

Excellent

14 Jun 2026

Patty

The breakfast was amazing, but no working ice machines

Family

4/10

Poor

14 Jun 2026

Amber

The bed was comfortable and clean. The property was dated and the walls paper thin. We could hear people in the other rooms talking and lots of action in the hallways.

Family_with_children

4/10

Poor

14 Jun 2026

Colleen

The check in process was very slow. Once we received our key cards and went to the room the key cards did not work. We had to go back to the desk and get new ones. The floor of the room was not clean. Our room happened to have a balcony but it was filthy as was the one chair on the balcony (we cleaned it so we could use it). Also, when we first arrived the door to the balcony was open and the glass windows in the door were filthy. There was hair not belonging to us in the bathroom, the mirror had smudges on it. There was also only one bath towel and two hand towels when we arrived and we had to ask for more towels. The remote for the TV did not work. We got new batteries for it but it still didn’t work. We told the desk about it but nothing was done. We had no housekeeping service for our stay of three nights and we were not told we wouldn’t have it. The breakfast was just OK but the garbage was stacked on top of the receptacle like a giant balancing game.

I do have to say the staff we dealt with were very pleasant- I just think they didn’t have enough help and were overwhelmed.

Partner

4/10

Poor

14 Jun 2026

Zach

The pool was not open due to maintenance. There was no door on the bathroom in our room

Friends_and_family Family

2/10

Poor

13 Jun 2026

Tim

Place is a total disaster.

Friends_and_family Family

6/10

Pleasant

13 Jun 2026

Jill

There was only one nightstand in our room. There was only one washer and dryer for the entire hotel. There was no hairdryer in our room. Breakfast was lacking, even for a continental breakfast.

Friends

2/10

Poor

13 Jun 2026

Brandon

Horrible. After waiting for the staff to get off the phone(not a work conversation) we got to our room and there were people already in it. What’s the point of making a reservation if the hotel is just going to give your room away. And at 10:30 at night they told us they have no room available for us. Will never stay there again.👎

Friends_and_family Family

4/10

Poor

12 Jun 2026

Korby

The pool and hot tub both were not working. Every ice machine on the premises was broke. The keys didn’t work. I had the change rooms because my non smoking room smelled so bad of cigarettes. The hallways smelled bad. Our new room smelled fine. Our curtains were broken and so the sun poured in early in the morning. Honestly if it wouldn’t have been 11pm we would have left. I will never stay there again or recommend it.

Friends_and_family Family

4/10

Poor

12 Jun 2026

Gabriele

Staff was amazing but restrooms were very dirty!

4/10

Poor

11 Jun 2026

Amy

The bathroom door wasn't on its runner correctly so fell off onto me as I opened it, the toilet had black around the water line, shower had red mould. The bedding on one bed was dirty and the second bed had collapsed in the middle. The pool wasn't open and we weren't told about this on check in or by email prior.

Overally very disappointed and we left first thing in the morning to move on.

Friends_and_family Friends

10/10

Exceptional

11 Jun 2026

Ae j

Staff Oz was very nice and helpful. He made our trip perfect.thank you.

Friends

10/10

Exceptional

11 Jun 2026

Mary Lou

The staff was very welcoming and helpful. The room was clean and very comfortable. Breakfast was very good.

Self

6/10

Pleasant

09 Jun 2026

Garry

I’ve machine was broken, no advisory about it, some lights didn’t work, most door difficult to operate/latch.

6/10

Pleasant

09 Jun 2026

Janalee

Hallways and entry ways were very dirty. Breakfast buffet was sad. Plates were so thin you had to use 4 of them. Poor selection of items. OJ was fake juice. Door to room was difficult to read card and open door.

Partner

4/10

Poor

07 Jun 2026

Jennifer

We were very disappointed that the pool and hot tub were both closed the whole time we were there. Not one ice machine in any of the buildings worked. Cleanliness was okay. Staff were okay.

Family_with_children

2/10

Poor

06 Jun 2026

Lisa

I don't leave reviews, and have a very low bar for acceptable hotel rooms to save a buck... But this was disgusting, poorly maintained, broken doors, locks, ice machine, random bare boards screwed into the walls holding crap together, sinks wouldn't drain, and the pool was closed (with kids that was the only filter I put on.) we had to switch hotels and didn't dare even leave our stuff in the room. Save yourself the hassle of moving hotels

Friends_and_family Family

2/10

Poor

06 Jun 2026

Chad

Reserved two rooms 4 months early. Get to the hotel and the swimming pool was closed for repairs. Then we were told the rooms were overbooked and we had to find somewhere else to stay with the big boys baseball tournament going on rooms were very hard to find. Then the clarion charged us for the rooms.

Family_with_children

2/10

Poor

05 Jun 2026

Monika

Never stay here. There's a reason it's so affordable. The staff were nice enough, if you could find them. 2 people for the entire property?! Outside smelled like marijuana and feces. Halls smelled like urine. Room was filthy with grass or something all over the floors. I'm sad to leave such a bad review, since the 2 people working were nice, but this was truly one of the worst places I've ever seen. Sorry, never stay here...

Family_with_children

2/10

Poor

04 Jun 2026

Robert

Immediately upon stepping into our room there was a dirty rag that was used by the housekeepers on the floor behind the door. When we went to breakfast there was 2 bus loads of tourists there and the food was gone, we went back to our room and waited for the buses to clear out, at which point we asked for waffle batter and we were told that \"the waffle me wouldn't be here until later in the afternoon.\" all it required was for her to mix some more batter but she was to exhausted to do anything. there was no fruit left, no yogurt, no waffles, no muffins. So we went out to breakfast at a local restraunt. Also when I requested ice, they do not have an ice machine. I will not be staying at the Clarion in Idaho Falls again.

4/10

Poor

04 Jun 2026

Sally

The pool was poured of order as was the hot tub. Never was made aware of that. One of the reasons we chose it was the indoor pool and hot tub. The one bed was damp, and the sheets stained and had dirt on, and comforter wet. Very disappointed.

Friends_and_family Family

6/10

Pleasant

02 Jun 2026

Linda

It was ok- bathrooms were a little need of updating! Young man at front desk was very friendly. Breakfast ok but no fruit.

2/10

Poor

02 Jun 2026

Kristen

The pool and hot tub were out of order and nobody even said. We walked all the way there in out swimsuits!

Partner

4/10

Poor

01 Jun 2026

Raul

The room was ok, found a death fly on the window sill, toilet couldn't flush a single piece of TP, it took for me to use the ice bucket to help it to work.
Staff allowed someone to cut in line, as I was next and he help someone who came from the side making me and 2 other guest wait.
Breakfast, well I ate on Saturday only to come down with food poisoning and yes I know it was the food because I had someone else with me and we both ate the same food except she didn't have breakfast.
Parking was ample

Friends_and_family Family

6/10

Pleasant

01 Jun 2026

Kessia

This place was great at times and really not at others. The staff were really friendly and upgraded us to have a fridge because we had a baby! The breakfast was standard and good. The view out our room window was beautiful. The beds were comfortable and had a good amount of space! The ac was really powerful but quite so great for hot days and leaving ac on overnight.
Now clean is not how I would describe it. Our bathroom was extremely dated and looked like it hadn’t been cleaned in a month. The shower made me cringe and had a hard time looking down because I just felt so gross. They only gave us two towel. Which we asked for more but it’s just annoying to have to ask when most hotels the standard is 4. You can definitely see stains on face clothes, sheets, towels ect. The hallway also looked like they hadn’t been vacuumed in a while! Come to think of it I never saw any cleaning staff around my whole trip! Felt muggy in the room at time and the breakfast area. The door closest to our room said you needed a key to enter but we quickly found out you don’t and anyone could walk in that door which was a little unsettling. Took one look at the pool and said the quickest no!
I wasn’t expecting anything crazy because we did book it for cheap but the pictures online is like a FaceTune version. They looked like it but a way more put together version than we got.
Honestly I have stayed in worse so it’s good for a night when just stopping in!

Family_with_children