Name: Hansa JB Hotel Hat Yai
Address: Jootee-Anusorn Rd, Hat Yai, 99, Songkhla, 90110, TH

10/10

Exceptional

08 Jul 2024

Yeong

The building a bit old need to hv small renovation,

The Wi-Fi network slow. Overall still okay,

Leisure Family_with_children

4/10

Poor

11 Apr 2024

Youwei

Beg bugs. Dim lights. No free coffee/tea in room. Not really working distance. No decent food nearby. Staffs dont really speak english. I paid for 4 nights but i left after 1 night. Noisy aircon. Very bad bathtub. no where near any markets or mall.
i cannot even get a refund.

Business_and_leisure Self

4/10

Poor

03 Jan 2024

Dan

This hotel would get a higher review if not for the last night. We were asked to change to another room in the middle of the night (I was already on the bed ready to sleep) because they switched off the power and aircond to most of the floor beside 2nd and 3rd floor to safe electricity (most people have checked out). This is absurd as I have a lot of stuff I need to carry and it was so last minute.Does not even say sorry or give any compensation. The room we were asked to go to was smaller as well. Not recommended.

Leisure Friends

2/10

Poor

10 Dec 2023

Chaiwat

The check in was a nightmare, I was checking in staff were very rude always kept saying there was no reservation even though we paid it on advance. I was waiting for a horrible 45 mins for them to sort it out their own problem and finally found the booking without any apologies.

The room was horrendously smell and the dirty spots were everywhere especially in the bathroom.

PLEASE STAY AWAY FROM THIS HOTEL.

Leisure Family

6/10

Pleasant

25 Oct 2023

Pattarapong

The price is very fair to condition of the property. The view of city is beautiful.

2/10

Poor

13 Nov 2022

Fadi

Nothing was to like about this property, misleading the customer by saying it's a 4**** hotel I would give it 1* at best the smell is terrible.

Business Self

8/10

Excellent

21 Sep 2022

LIM SUN

The room is spacious and clean. Unfortunately, all the dinning places in the hotel is closed. Transport is also a problem and the surrounding areas don't have market or shopping areas.

Leisure Partner

8/10

Excellent

21 Sep 2022

Michael

Friendly and helpful staff, clean and well maintained rooms and good comfy beds and bedroom. But no amenities open, no breakfast or coffee shop

Leisure Family

6/10

Pleasant

19 Sep 2022

Kwee Hiang

The efficiency of front office staff could be better, suspect they were new and under trained, took a long time to find my booking via online..otherwise satisfied with my stay there.

Leisure Partner

2/10

Poor

13 Oct 2020

Fabio

This place just cannot be a 4-star hotel.
The whole building and rooms are old, the parking lot is always full and crammed with unused junk, the staff is not friendly, and they have the worst breakfast I have ever seen.
My wife and I got really disappointed with Expedia’s rate for this place.

Business_and_leisure Family

4/10

Poor

10 Dec 2019

Verified traveler

to much dustt..The room was not clean with lots of dust and no family comfort

Business_and_leisure Family_with_children

8/10

Excellent

09 Dec 2019

MARK

Tired but clean Hotel .

Very old hotel ,not disabled friendly at all.
Large,old but clean and comfortable rooms
Awful breakfast room,old furniture .Needs revamped badly.
Overall,i would stay again based on the price paid.
I would not pay extra for bfast.

Self

10/10

Exceptional

02 Oct 2019

Verified traveler

Nice hotel

8/10

Excellent

16 Sep 2019

A K

Nice

Good hotel, value for money

6/10

Pleasant

10 Sep 2019

Verified traveler

Not well maintained

Shower water tap not working properly, once open the valve, both the shower head and water tap on bath tube water flow out at the same time and cause pressure to drop. The selection valve seems half stuck and not able to push or pull. Bathroom not installed with exhaust fan and smelly especially after poo.
Aircon thermostate controller spoil, not able to adjust the temperature. Only given with 1 room key despite of requested for 2 keys as i need to go out to night club at ground floor till late night while my partner can rest sleep inside the room without need to open door for me at late night. The room key is required to turn ON the power supply inside the room, thus must slot into the controller at all times whenever someone is inside the room

Family

8/10

Excellent

08 Jun 2019

teoh

Stay OK

Too far from shopping hot spot - D Garden, plaza garden, Kim young market, harkew food shop...

Family

6/10

Pleasant

24 May 2019

Verified traveler

Location is good. Room is too old needs renovation. Most important needs safety deposit box in the room.

Business_and_leisure Self

2/10

Poor

16 May 2019

Travelee

Took 3 hours to get housekkeping to servuce the room!! Called at 8am room was done at 11am. False advertisement of room service 24 hour menu items... called at 9pm to order ans the european kitchen was already closed nd they cannot make a grill cheese sandwich they basically forced to order Tbai food.

Friends_and_family Family

10/10

Exceptional

16 Apr 2019

janewong

great........

Friends_and_family Family

8/10

Excellent

16 Apr 2019

Ho

Good decent hotel

Decent hotel and comfortable bed to sleep. Quiet peaceful area although there are clubs nearby for party.
Do try the fish porridge located across the road. Fresh fish and so delicious.

Friends

10/10

Exceptional

12 Mar 2019

Verified traveler

lovely hotel with a low price

Leisure Friends

6/10

Pleasant

14 Feb 2019

Verified traveler

The hotel is little bit old and soggy. Staffs are not very cordial in terms of communication. Sometimes hot water system never work. Location is not in very convenient if you look for shopping mall or late night restaurant.

Leisure Partner

8/10

Excellent

07 Feb 2019

Verified traveler

Need coffe for superior room also...

8/10

Excellent

06 Feb 2019

Verified traveler

hotel near not to far from mini van area and 24 hours groceries shop.
Overall all ok

6/10

Pleasant

27 Dec 2018

Aida Azlin

Average

1km away from Lee Garden.Tuk tuk price around 60-100b from here to Lee Garden.For muslim traveller, not so much muslim food around.Otherwise,based on hotel price, value your money

Friends

4/10

Poor

24 Dec 2018

Verified traveler

Staff not so responsible .. not entertaining customers

10/10

Exceptional

11 Dec 2018

Verified traveler

Nice hotel

4/10

Poor

09 Dec 2018

Verified traveler

Need tobrefurbish the room

8/10

Excellent

03 Dec 2018

Verified traveler

Nice and price fair

8/10

Excellent

22 Nov 2018

Verified traveler

Nice Hotel. In the middle of Hatyai town.

6/10

Pleasant

08 Nov 2018

Dearie

The housekeeping staff didn't know how to speak English.

8/10

Excellent

22 Sep 2018

hafiz

old hotel but clean. need refurbishment. location not very convinient.

8/10

Excellent

14 Sep 2018

Freydos

Old but Okay,,,Clean and Good Service

Old hotel but still keep their service level bed is very comfort,,, nice staff,,,enough parking lot but there are no any convenience stores surround not in the middle of Hatyai town but not far,,,require public transport to transfer to which not that easy to find as well,,,any way, on average it however value for money

Family

8/10

Excellent

09 Sep 2018

hoot

hotel with pub,and chinese restaurant, thai restaurants, 24hours cafe

8/10

Excellent

23 Aug 2018

Verified traveler

Nice hotel and facilities, pleasure staff, clean and quiet room

10/10

Exceptional

26 Jun 2018

nuryasmin

nice hotel

its good for family.. but i dont fine the swimming pool.. and its also have halal certification for kitchen.....

6/10

Pleasant

21 Jun 2018

Tan

Old hotel

Pros : Room is huge and clean
Cons : Old hotel, the room has a kind of unpleasant smell, the water pressure is low and there’s some problems with the lifts as we sometimes can’t press our floor level

6/10

Pleasant

16 Jun 2018

Eric

Hotel stay during public holidays (Raya)

Recommendation? In my opinion, it is ok to stay just for a night / last minute booking considering its price and locality. Hotel lobby and breakfast lounge is spacious.. But suitable for a family trip: especially with elderly people around or for a long business trip, not the right place to start with. Hotel corridor was dark throughout the day. You can imagine how a yellow light bulb to support a 10-15m long hallway... May give you some chills especially the only bulb is flickering at times.. : ). bathroom was not well maintain & equip,squeaking sound from tap. There is no separate standing shower (expected to use the only bath tub) no bar handle for elderly to support.. the tap is so old and clunky.

Buffet breakfast.. pretty limited.

Overall my first time experience with this hotel : 2.2/5

8/10

Excellent

13 Jun 2018

Kenny

Nice Hotel

Overall a great experience with the places. Average price. This is my second visit. Breakfast have not much choice.

8/10

Excellent

21 Apr 2018

NIK NOR AZMAN

Value for Money!

The hotel even though a little bit worn out is very clean with friendly staff. Languages other than Thai might be a problem. Restaurants are within walking distance. Ample parking spaces are available & free for tenants. Security is taken seriously, you need to be patient when trying to park. I feel safe actually. No tea or coffee is provided in the room but kettle is available. I don’t mind staying at this hotel again in near future!

Friends

8/10

Excellent

17 Apr 2018

Verified traveler

Nice view from the hotel

Even the room is quite out-date but it is spacious and clean. Overall service is good.

I am not recommended to use the massage that the therapist can go up to your room. The price is THB350 for 1.5hours as informed by front office. Once the therapist goes up to your room, she will try to offer you few choices of massage without telling you the price and it could cost you up to THB1,000. Also she has just do her job only 1:15hours.

If the therapist is trying to cheating the tourist, I would recommended you to stop calling her to service your customer. It is not worth of challenging your image with this kind of service from outsource.

10/10

Exceptional

22 Mar 2018

afie

Nice hotel with exquisite identity

very nice hotel , the room is superb and have aromatic scent along the corridor. it was a great experience.

8/10

Excellent

04 Mar 2018

Verified traveler

Room size OK, a little bit dark in the room, surrounding quiet.. Room rates reasonable.

8/10

Excellent

20 Feb 2018

WEN

too far to town

Family

8/10

Excellent

18 Feb 2018

Sankuratri

Good

Little bit far to central , no shuttle service

Partner

4/10

Poor

19 Jan 2018

Verified traveler

Wifi is very slow, no pool, room is very old, Breakfast is very simple.

8/10

Excellent

11 Jan 2018

Verified traveler

If you prefered a quite location, because this is more a business hotel and conference location rather than a tourist spot...

10/10

Exceptional

15 Dec 2017

Chan

Very good

Family

8/10

Excellent

19 Apr 2017

AC

Nice hotel but location is not so good.

Nice clean hotel. Big room and big bed. Ample parking space. Quiet place which is nice for families.

Family

6/10

Pleasant

17 Nov 2016

Lye Keun

Hands JB

The hotel was generally well kept and the beds are pretty wide for single beds. I had a comfortable stay at the hotel. The available parking on-site was a great plus point as I drove to Thailand.

Family

4/10

Poor

01 Nov 2016

sam

Never again things didn't change at this hotel ?

Hotel hasn't change since I stayed there 2years ago the place is run down badly the only descent thing is there breakfast,never again unless they renovate

6/10

Pleasant

23 Aug 2016

Mor

Big hotel with good location

Old big hotel but good location.
Hotel staffs are friendly and helpful.
Good breakfast included room rate.
Bathroom is too old, need to renovate.
Air conditioner cannot set room temperature properly.

2/10

Poor

02 Jun 2016

khai

During check-in, I was next in line, but many others just came by before me. And the staff did not bother to address my needs.

During check-out, I requested from the cashier to change one piece of 1000 baht to smaller notes for tut-tut rides to restaurant. She said she did not have and she did not even bother to ask her other colleagues. I responded by saying \"I was not in Thailand, good bye\".

I

4/10

Poor

19 Apr 2016

Angeline

Location & Cleaniness

The hotel location is not so convenience for food & shopping. Hotel room got ants & we requested to change room

6/10

Pleasant

02 Dec 2015

Dragon

Hotel location is not central.

The hotel is located rather far from the city centre. One has to walk about 1.5 km from the hotel to the city centre where the shopping belt is.

Even though complimentary buffet breakfast is provided, the buffet spread is rather limited. After 3 mornings of breakfast, I dread to have breakfast there for the 4th morning.

4/10

Poor

14 Jul 2015

Nothing to look

It's run down hotel

If you wouldn't mind.
Facilities zero.
Breakfast zero.
Hotel conditions zero.

8/10

Excellent

07 May 2015

Ragu

Peaceful place to stay

Hotel was good and staffs were very friendly. Good if they have or train their staffs to speak and understand english as not much understands. Otherwise it was a peaceful vacation and I dont mind staying there again in future and would definitely recommend to my contacts.

Partner

4/10

Poor

28 Dec 2014

Verified traveler

Mouldy

The room and entire floor that we stayed in stank of mold. Even after we left the hotel our clothes smelt of mold. We were given an adjoining room and the group was really loud until 2 am. When we asked to change rooms we were told the whole hotel was full but for being such a large hotel we saw very few people.

6/10

Pleasant

02 Dec 2014

xoxo

Easy access to town & shopping center

Hatyai is best best to travel. Hansa hotel is a pleasant place to stay in hatyai city.hotel stafts very polite & give a good service. The halals foods at hansa hotel are fully recommended.

8/10

Excellent

22 Oct 2014

Noiong

nice place, good food good taste.

I visited Songkha 2 days, Satun 2 days (Koh Lipe) and Hadyai 2 days.

6/10

Pleasant

03 Oct 2014

TC

ISOLATED

Great Service and thats about it. Too far from town and its surrounded by Tutoring Centers. There is not even a Single 7/11 around.

10/10

Exceptional

23 Sep 2014

Verified traveler

Provide wi- fi and easy to go to town

It is a good location to either go to market or. Shopping mall

6/10

Pleasant

02 Aug 2014

Betty

Will stay again!

A good hotel with friendly service within hotel, WIFI was average, walking around that area is not so recommended as its abit dark with minimum street light. Overall, im happy with my stay at this hotel

Family

8/10

Excellent

06 Jul 2014

mark

Facilities: Ordinary, see below; Value: Average price; Service: Basic, no real tour desk; Cleanliness: Faultless;

4/10

Poor

09 Feb 2014

Patrizia

Spacious Room

The hotel lobby looks grand, the room is a bit tired, but its spacious. The staff in the breakfast restaurant was great! The are friendly and very helpful. I suppose the reception staff lack of training, no smile, not attentive at fall.

6/10

Pleasant

08 Feb 2014

CC

Great Location but Room need upgrade

Overall a great experience but I do not think the hotel deserve 4 star rating, atmost 3 star. Hotel lobby and rest were upgraded but not in the room. Bathroom needs to be upgraded which show sign of aging. Location is good though not exactly near the market or the night market or Li Garden.

10/10

Exceptional

29 Dec 2013

Chris

Great location

Nice place to stay with family.

Family

10/10

Exceptional

26 Dec 2013

philipkhor

Lovely

It cost double the standard Had Yai going rate (USD 20-30) and I paid USD 45 for my 1 night stay. The masseus is awesome. The service is good and I enjoyed the experience at HANSA. Good location, good service.

6/10

Pleasant

19 Aug 2013

dr

good smile

Hat Yai was my first trip ....my experience with the places in Thailand where i have been travelling before this place the staff in the hotel are very friendly and always have Good SMILE!
I think out of all things this is the most important ...and it always attract people to come back.
My trip here is to attend my friend wedding and it was been decorated and prepared by the hotel and it was awesome everyone have been taken care off and the function goes on smoothly!
Dr

8/10

Excellent

11 Jun 2013

Verified traveler

Great Service

It was a great stay for us in Hat Yai for 2 night over JB Hotel. Its price was reasonable. We are quite satisfied what we are paying for. Their receptionists and bellboys are very friendly and polite. We just love their services. However, the location of this hotel is not that strategic, but overall it is still a good option.

4/10

Poor

03 Jun 2013

Ivy

Old Hotel Room

Big Room with old furniture and smelly room. Breakfast have not much choice and not tasty food.

2/10

Poor

03 Jun 2013

Anne

Poor service and quality of room

Water kettle or hot water not readily available. Dirty and moulded bathroom and very dull room. Location far out from the shopping area. Can get much better hotel downtown with lower price. Not a good stay as staff not conversant in english. No free shuttle service provided despite poor location. Room in dire need of refurbishing.

8/10

Excellent

28 May 2013

liewwoi

excellent service

feel very comfortable indeed and morning breakfast is fantastic same goes to buffer dinner....

6/10

Pleasant

01 Apr 2013

halim

need to upgrade

1. no shower pressure (room)
2. carpet old and dirty
3. all request made earlier were not entertain and no explanation given.
4. lady duty manager were not helpful when check-in.
5. Front desk officer were not prepared with earlier paid reservation.

2/10

Poor

13 Feb 2013

Verified traveler

One of the worst experiences ever

I regret booking this hotel. Right from the check in to check out it was the worst experience ever. Hotel staff doesn't know how to communicate and are rude. Room smelly upon arrival and even after cleaning still has the foul smell. Not enough toiletries provided inspite of the fact one of my room was Club Room. Breakfast doesn't have basic options like an omellete and the available dishes taste useless. In room dining even worst, I ordered Ceaser salad and can smell fish inside. For all fellow travelers PLEASE DON\"T EVER BOOK THIS HOTEL

Family