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Doubletree By Hilton Celaya

Guanajuato · Mexico

Blvd Adolfo Lopez Mateos Ote 1260 Col Las InsurgenView location

9.6/10Excellent594 Reviews
Cleanliness9.6/109.6
Service9.6/109.6
Comfort9.6/109.6
Condition9.6/109.6
Neighborhood9.0/109.0
Amenities9.4/109.4
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Doubletree By Hilton Celaya

Located in Celaya, DoubleTree by Hilton Celaya is in a regional park, a 4-minute drive from Galerias Celaya Mall and 5 minutes from Temple of El Carmen. This 4-star hotel is 1. 6 mi (2. 6 km) from Lasallista Benavente University and 3. 4 mi (5.

5 km) from Xochipilli Park. Take advantage of recreation opportunities including an outdoor pool and a fitness center. Additional features at this Art Deco hotel include complimentary wireless Internet access and concierge services. Featured amenities include a 24-hour business center, express check-out, and a 24-hour front desk.

Planning an event in Celaya? This hotel has facilities measuring 10800 square feet (1003 square meters), including conference space. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Satisfy your appetite for lunch or dinner at Diego, a restaurant which specializes in local cuisine, or stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the poolside bar.

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Buffet breakfasts are available daily from 6:00 AM to noon for a fee. Make yourself at home in one of the 134 guestrooms featuring minibars and LED televisions. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment.

Bathrooms feature showers with rainfall showerheads and complimentary toiletries. Conveniences include laptop-compatible safes and desks, as well as phones with free local calls.

A stay at DoubleTree by Hilton Celaya places you in the heart of Celaya, within a 5-minute drive of Octavio Ocampo Art Museum and Waterball Tower. This hotel is 1.4 mi (2.2 km) from Celaya Main Garden and 1.5 mi (2.4 km) from Temple of El Carmen.

Make yourself at home in one of the 134 guestrooms featuring minibars and LED televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads and complimentary toiletries.

Conveniences include laptop-compatible safes and desks, as well as phones with free local calls. Featured amenities include a 24-hour business center, express check-out, and dry cleaning/laundry services. Planning an event in Celaya? This hotel has 10800 square feet (1003 square meters) of space consisting of conference space and meeting rooms.

A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Childcare
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

LGBTQIA+ friendly Professional property host/manager Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-out is available
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Pool access available from 6:00 AM to 10:00 PM.
    • Only registered guests are allowed in the guestrooms.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • Contactless check-out is available.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • Safety features at this property include a fire extinguisher
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately USD 10 to 12 per person
    • Airport shuttle fee: USD 40 per person (one-way)
    • Airport shuttle fee per child: USD 40 (one-way), (from 1 to 18 years old)
    • Early check-in is available for a fee (subject to availability)
    • Late check-out is available for a fee (subject to availability)
    • Rollaway bed fee: USD 10.0 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

La Punta Shopping Center 0.5 km / 0.3 mi
University of Celaya 0.9 km / 0.6 mi
Latin University of Mexico 1.9 km / 1.2 mi
Octavio Ocampo Art Museum 2.1 km / 1.3 mi
Waterball Tower 2.1 km / 1.3 mi
Temple of San Francisco 2.1 km / 1.3 mi
Temple of El Carmen 2.2 km / 1.3 mi
Celaya Main Garden 2.3 km / 1.4 mi
Alameda Park 2.5 km / 1.6 mi
Lasallista Benavente University 2.7 km / 1.7 mi
Galerias Celaya Mall 3 km / 1.9 mi
Instituto Tecnologico de Celaya 3.8 km / 2.4 mi
Av Tecnológico 4.3 km / 2.7 mi
Miguel Aleman Valdes Stadium 4.4 km / 2.7 mi
Xochipilli Park 4.6 km / 2.9 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Number of floors (main building): 7
  • Double rooms: 67
  • Suites: 4
  • hotel
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fiExtra charge
  • Airport Shuttle
  • LaunderetteExtra charge
Show 9 more facilities & services
  • Terrace
  • Concierge
  • NewspapersExtra charge
  • Poolside snack bar
  • Meeting room
  • Audio-visual equipment rentalExtra charge
  • Outdoor freshwater pool: 1
  • Non-smoking establishment
  • Fitness
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

SC

Self Catering

This meal plan may be available depending on the selected room/rate.

AI

All Inclusive

Meals and selected drinks/services may be included.

HB

Half Board

Usually includes breakfast and one additional meal.

RO

Room Only

Accommodation only. Meals are usually not included.

CE

Dinner Included

This meal plan may be available depending on the selected room/rate.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

B2

Breakfast For Two Guests

This meal plan may be available depending on the selected room/rate.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

B1

Breakfast For One Guest

This meal plan may be available depending on the selected room/rate.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE DELUXE TWO QUEEN BEDSDOUBLE • DELUXE TWO QUEEN BEDSDBL.2Q-DX

    Photos are not available for this room type.

    Doubletree By Hilton Celaya

    DOUBLE DELUXE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG

    Photos are not available for this room type.

    Doubletree By Hilton Celaya

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE GUEST ROOMDOUBLE • DELUXE GUEST ROOM • 39 m²DBL.DX-GR
    DOUBLE DELUXE GUEST ROOMPhoto unavailable2 photos

    Doubletree By Hilton Celaya

    DOUBLE DELUXE GUEST ROOM

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    39 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Room type
    DOUBLE
    View / characteristic
    DELUXE GUEST ROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-GR

    Room amenities

    • Centrally regulated air conditioning

    Facilities with extra charge

    • Tea and coffee making facilities
    • Individually adjustable air conditioning
    • Wi-fi
    • Wake-up service
    • Alarm clock
    • Toiletries
    • Desk
    • Satellite TV
    • Radio
    • Hairdryer
    • TV

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q

    Photos are not available for this room type.

    Doubletree By Hilton Celaya

    DOUBLE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE DELUXE GUEST ROOMQUADRUPLE • DELUXE GUEST ROOMQUA.DX-GR

    Photos are not available for this room type.

    Doubletree By Hilton Celaya

    QUADRUPLE DELUXE GUEST ROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    DELUXE GUEST ROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.DX-GR

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN GUEST ROOMTWIN • GUEST ROOMTWN.GR-2

    Photos are not available for this room type.

    Doubletree By Hilton Celaya

    TWIN GUEST ROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    GUEST ROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.GR-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BED • 2 Bedrooms • 39 m²SUI.KG
    SUITE KING SIZE BEDPhoto unavailable4 photos

    Doubletree By Hilton Celaya

    SUITE KING SIZE BED

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    39 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    2
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG

    Room amenities

    • Centrally regulated air conditioning

    Facilities with extra charge

    • Hairdryer
    • TV
    • Radio
    • Tea and coffee making facilities
    • Individually adjustable air conditioning
    • Wi-fi
    • Wake-up service
    • Alarm clock
    • Toiletries
    • Desk
    • Bathrobes
    • Satellite TV

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG-1

    Photos are not available for this room type.

    Doubletree By Hilton Celaya

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • AccessibleDBL.H6

    Photos are not available for this room type.

    Doubletree By Hilton Celaya

    DOUBLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN GUEST ROOMTWIN • GUEST ROOM • 39 m²TWN.GR
    TWIN GUEST ROOMPhoto unavailable3 photos

    Doubletree By Hilton Celaya

    TWIN GUEST ROOM

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    39 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 1
    Bed setup
    2 × Queen-size bed 150-154 width
    Room type
    TWIN
    View / characteristic
    GUEST ROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.GR

    Room amenities

    • Centrally regulated air conditioning

    Facilities with extra charge

    • Satellite TV
    • Hairdryer
    • TV
    • Radio
    • Tea and coffee making facilities
    • Individually adjustable air conditioning
    • Wi-fi
    • Wake-up service
    • Alarm clock
    • Toiletries
    • Desk

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE GUEST ROOM QUEEN BEDQUADRUPLE • GUEST ROOM QUEEN BEDQUA.GR-QN

    Photos are not available for this room type.

    Doubletree By Hilton Celaya

    QUADRUPLE GUEST ROOM QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    GUEST ROOM QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.GR-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE GUEST ROOM KING BEDDOUBLE • GUEST ROOM KING BED • 39 m²DBL.GR-KG
    DOUBLE GUEST ROOM KING BEDPhoto unavailable2 photos

    Doubletree By Hilton Celaya

    DOUBLE GUEST ROOM KING BED

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    39 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Room type
    DOUBLE
    View / characteristic
    GUEST ROOM KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.GR-KG

    Room amenities

    • Centrally regulated air conditioning

    Facilities with extra charge

    • Tea and coffee making facilities
    • Satellite TV
    • Desk
    • Toiletries
    • Alarm clock
    • Wake-up service
    • Wi-fi
    • Individually adjustable air conditioning
    • Radio
    • TV
    • Hairdryer

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARD • 1 BedroomDBL.ST

    Photos are not available for this room type.

    Doubletree By Hilton Celaya

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Room amenities

    • Wheelchair-accessible

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE GUEST ROOMDOUBLE • GUEST ROOMDBL.GR

    Photos are not available for this room type.

    Doubletree By Hilton Celaya

    DOUBLE GUEST ROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    GUEST ROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.GR

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BED • 39 m²DBL.H6-KG
    DOUBLE Accessible KING SIZE BEDPhoto unavailable1 photo

    Doubletree By Hilton Celaya

    DOUBLE Accessible KING SIZE BED

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    39 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Room type
    DOUBLE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-KG

    Room amenities

    • Wheelchair-accessible
    • Centrally regulated air conditioning

    Facilities with extra charge

    • Hairdryer
    • Tea and coffee making facilities
    • Individually adjustable air conditioning
    • Wi-fi
    • Wake-up service
    • Radio
    • Satellite TV
    • Desk
    • Toiletries
    • TV
    • Alarm clock

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room GUEST ROOMRoom • GUEST ROOMROO.GR

    Photos are not available for this room type.

    Doubletree By Hilton Celaya

    Room GUEST ROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    GUEST ROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.GR

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE KING BEDDOUBLE • DELUXE KING BEDDBL.DX-KG

    Photos are not available for this room type.

    Doubletree By Hilton Celaya

    DOUBLE DELUXE KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN GUEST ROOMTWIN • GUEST ROOM • 1 BedroomTWN.GR-1
    TWIN GUEST ROOMPhoto unavailable2 photos

    Doubletree By Hilton Celaya

    TWIN GUEST ROOM

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 1
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    TWIN
    View / characteristic
    GUEST ROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.GR-1

    Room amenities

    • Centrally regulated air conditioning

    Facilities with extra charge

    • Satellite TV
    • Tea and coffee making facilities
    • Individually adjustable air conditioning
    • TV
    • Radio
    • Wi-fi
    • Wake-up service
    • Alarm clock
    • Toiletries
    • Desk
    • Hairdryer

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE GUEST ROOMDOUBLE • GUEST ROOM • 39 m²DBL.GR-1
    DOUBLE GUEST ROOMPhoto unavailable2 photos

    Doubletree By Hilton Celaya

    DOUBLE GUEST ROOM

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    39 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Room type
    DOUBLE
    View / characteristic
    GUEST ROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.GR-1

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Doubletree By Hilton Celaya

9.6
Excellent
594 Reviews
Cleanliness
9.6 /10
Service
9.6 /10
Comfort
9.6 /10
Condition
9.6 /10
Neighborhood
9.0 /10
Amenities
9.4 /10
100 reviews shown
10/10
Exceptional
23 Jun 2026
Juan Jose
Clean room,
10/10
Exceptional
09 Jun 2026
Lilia
Friendly staff
Friends
10/10
Exceptional
01 Jun 2026
Maria Yolanda
clean room very courteous and helpful staff
Friends
10/10
Exceptional
01 Jun 2026
Janette
I love this hotel I always feel safe, love the amenities and the employees are always so helpful and kind.
Family
10/10
Exceptional
29 May 2026
Rogelio
I loved the treatment from the staff
Self
10/10
Exceptional
21 May 2026
Martin
Excellent service
10/10
Exceptional
27 Apr 2026
Argentina
It was a great stay… easy check in/out. Highly recommend.
Partner
8/10
Excellent
26 Apr 2026
Ignacio
Everything but breakfast was good . I wish I would have waited to add breakfast for my whole week of stay . Had expired milk one day and food was 5/10 . I was surprised as I had stayed before and food was good . This time I eat twice there the rest of the week I went out for breakfast somewhere else . But other then. That it was great
Partner
10/10
Exceptional
07 Mar 2026
Janette
Everything was great except the breakfast buffet I feel it was very overpriced specially when you only consumed fruit and coffee.
Partner
2/10
Poor
06 Mar 2026
Guillermo
No vayan, no me quisieron reembolsar ni un peso debido a la inseguridad, pésima atención.
10/10
Exceptional
14 Feb 2026
Allan
The DoubleTree Celaya is a consistently excellent hotel. The rooms are clean and the staff is very attentive.
Business
10/10
Exceptional
31 Jan 2026
Mario
Everything was good. Would stay here again.
10/10
Exceptional
09 Jan 2026
Arturo
Very comfortable hotel in Celaya. Clean, spacious and quiet
Leisure
10/10
Exceptional
07 Jan 2026
marilyn
Very clean hotel ! Great service ! Nice people!!I also Like the gated entrance!! We felt very safe !!
Leisure Family
10/10
Exceptional
02 Jan 2026
Alfonso
Good place
Leisure Family
10/10
Exceptional
30 Dec 2025
Patricia
A great experience although the views were not great.
Friends_and_family Family
10/10
Exceptional
27 Oct 2025
Adrian
....
10/10
Exceptional
20 Oct 2025
David
Staff was extremely friendly and caring . Place is my first choice to stay in Celaya
Leisure Family
10/10
Exceptional
02 Sep 2025
Luis
Everything
10/10
Exceptional
11 Aug 2025
Eliezer Ed
We have been customers for about three years now, and it is always our first option as the beds are comfortable, the staff is always looking out for you, the food is amazing and the facilities are top!

We've enjoyed every stay and my kids love the pool, the room and the food from their restaurant! If you are traveling for work, or just for pleasure, this hotel is worth to try.
Leisure Family_with_children
10/10
Exceptional
07 Aug 2025
Karina
Nice place
Family_with_children
10/10
Exceptional
07 Aug 2025
Karina
Nice place to stay
Business_and_leisure Family_with_children
10/10
Exceptional
16 Jun 2025
Juan
Very clean and quiet
Leisure Family
8/10
Excellent
15 Jun 2025
Ingrid
Es un hotel súper lindo y cómodo; sin embargo dos pequeños detalles. El piso de la ducha se ve “manchado” necesita limpieza profunda, igual que uno de los tapetes del lobby… por lo demás es espectacular!
Friends_and_family Family
6/10
Pleasant
08 Jun 2025
Augusto Maurilio
Al llegar al hotel me dijeron en el check in que incluía desayuno.
Al día siguiente que bajo al restaurante y me comentan que si está incluido. Al pedir la cuenta me llegó el ticket como cortesía sin cobro.
Al salir del restaurante me regresaron pidiendo que pagara ya que fue un error. Sin problema lo pagué porque estoy consiente que no pagué tarifa con desayuno, pero fue muy molesto que me dijeran el recepción y restaurante que estaba incluido y me hicieran firmar el consumo sin cobro.
Business
10/10
Exceptional
30 May 2025
Cynthia
Very nice place
Business
10/10
Exceptional
24 May 2025
Francisco
Excellent place
10/10
Exceptional
06 May 2025
Deepak mohan
Nice property to stay
Business Self
6/10
Pleasant
25 Apr 2025
Francisco
It was too noisy the whole night , Room service very poor.
10/10
Exceptional
15 Apr 2025
Francisco
Safety
10/10
Exceptional
10 Mar 2025
Enrique

Todo excelente

Todo excelente muy bonito el
Hotel
Friends_and_family Family
10/10
Exceptional
18 Feb 2025
Alex
Great
10/10
Exceptional
06 Feb 2025
Jorge Antonio
El mejor hotel de la ciudad sin duda.
Leisure Family
10/10
Exceptional
03 Jan 2025
Levy
Everything was great , the room and the staff. The only thing was our room keys (3rms total) did not work upon re entry as we were getting back from a wedding , with bride and all, not the end of the world but not the best way to end the night.
Leisure Family
10/10
Exceptional
02 Jan 2025
Jeff
A special thanks to Isabella (restaurant) and the entire hotel staff for accommodating our needs each and every time we stay here!
Leisure Family
10/10
Exceptional
03 Dec 2024
Bolivar
The staff is amazing, awesome customer service
Leisure Family
10/10
Exceptional
03 Dec 2024
Bolivar
Safe, awesome customer service, we traveled from Phoenix for a wedding and they worked with us on a early check-in, so nice of them, we are greatly appreciated and will recommend to all of our friends and family
Leisure Family
10/10
Exceptional
28 Nov 2024
Daniel
Nice !
Leisure Partner
10/10
Exceptional
01 Nov 2024
Patricia
I love this hotel this the best hotel in celaya
Business_and_leisure
10/10
Exceptional
20 Oct 2024
Ignacio
Love it very comfortable, clean food is delicious. No complaints about this place highly recommend
10/10
Exceptional
02 Sep 2024
Andrea
Hotel hallways and hotel rooms smell awful. Could smell better like odorant or cleaning products.
Business Family
8/10
Excellent
02 Sep 2024
Andrea
The hotel and restaurant staff was serviceable, attentive and kind. The hotel amenities are ok. Pretty hotel but smells kinda weird. Hotel hallways smell awful the moment you step out of the elevator and the room smells off.
Business_and_leisure Family
6/10
Pleasant
19 Aug 2024
FRANCISCO
It felt pretty standard. The in-room service was ok but the buffet food quality was frankly poor. Fruit gone bad, egg was dry and over cooked and the bread was not fresh.

Otherwise, the staff was friendly and did their best to provide a good experience. The restaurant's manager did a superb job in accommodating a table for a big group.
Business_and_leisure Family_with_children
4/10
Poor
31 Jul 2024
Jon
The hotel was amazing and enjoyed my time there until I had to leave a day early due to my safety. I asked for a refund for the nights I left early and did not received the refund.
Business
10/10
Exceptional
19 Jun 2024
Jorge

Estancia en Celaya

Excelente hotel, muy buen servicio. Ampliamente recomendable
8/10
Excellent
04 Jun 2024
Blanca
Súper cómodo, limpio, la piscina súper.
Leisure Family_with_children
10/10
Exceptional
04 Jun 2024
Blanca
Was great
Leisure Family_with_children
10/10
Exceptional
28 May 2024
Cynthia
El hotel está en excelente estado,el personal de restaurante muy bien, creo que falta mejorar el servicio del personal de recepción
Leisure Family
10/10
Exceptional
27 May 2024
Luis Jorge

Excelente

Todo excelente
Friends_and_family Family
8/10
Excellent
24 May 2024
JESUS
Comfortable
10/10
Exceptional
29 Apr 2024
Luis
Staff was courteous. Our room was spacious and included a comfortable bed. I will defy stay here next time I am in Celaya.
Leisure Family
10/10
Exceptional
24 Apr 2024
Luis
Staff is friendly, the hotel is centrally located, rooms and hotel are clean, and we felt safe during our stay.
Leisure Family
10/10
Exceptional
10 Apr 2024
Renato
Nice
10/10
Exceptional
04 Apr 2024
Magali

Love it

It was amazing . Clean friendly staff always asking if we needed anything . Food was delicious. Would stay anytime there again
Friends_and_family Family
10/10
Exceptional
25 Mar 2024
Kenia
Hotel is very nice, great rooms, convenient restaurant, nice staff. Overall great stay
Business
6/10
Pleasant
21 Mar 2024
Eusebia
Este hotel es caro puesto que no me importa pagar el dinero pero si voy a pagar esa dinero necesito tener una hospitalidad de los trabajadores excelente y el hotel es muy bonito pero el personal no refleja al hotel.
Business
10/10
Exceptional
27 Jan 2024
Maurilio
Everything
6/10
Pleasant
16 Jan 2024
Raphaël

noisy elevator

I was at 522 room just next to the elevator. It was so noisy that I couldn't sleep well.
Business
10/10
Exceptional
16 Nov 2023
MA ISABEL
Muy bonito, limpio, seguro, el personal muy atento y agradable.
Su restaurant muy bien en sus platillis
Leisure Family
10/10
Exceptional
02 Nov 2023
Eliezer Ed
This is the third time we’ve stayed at this hotel and we always come back because of the great comfort we have during our stay and the great service the staff provides. We definitely will go back again!
Leisure Family_with_children
10/10
Exceptional
08 Oct 2023
Isela
Loved the place ! Beautiful and well priced !
6/10
Pleasant
07 Aug 2023
Jaime
Front desk customer service wasn't good, for example they never told us that we needed to get towels using a driver id in the front desk before getting in the pool.
And one night we called for couple of drinks from the pool and I'm not kidding took them more than a houre to bring our drink, and we cold see that the drink was just sitting in the counter the whole time.
6/10
Pleasant
18 Jul 2023
Maria
The building is a beautiful place. The staff are nice and polite but they lack some training, not too professional.
Room service was a long wait and then twice the CC terminal which they use to charge you was not working, the waitress waited inside my room for more than 1/2 hr, my food was getting cold, I was in my pjs, I asked him if I he could charge it to my room, he said he couldn’t, front desk asked me to come downstairs (9:45 pm) to pay.
I asked at the front desk for a shower cap, the employee working the Night Shift (7/17) told me he could not find any but would send one to my room, 1/2 later I called from my room and he told me he was told there were none. I asked him why he didn’t call to tell me that instead of waiting for me to call, he stood quiet.
The pool looked dirty, I had been at this hotel 3 times already on prior years and the water was crystal clear then and you could see/feel the filters working inside the pool. They weren’t this time and water level was low, pump was definitely off.

It is a shame that such prestigious hotel chain with the rates they charge make ones stay very uncomfortable
Business_and_leisure Self
10/10
Exceptional
07 Jul 2023
Mark
Very nice property and inside. Food was great. Couldn't figure out how to get out of the gate to walk around so it felt a little like a prison.
Leisure Self
10/10
Exceptional
30 May 2023
Jorge
Espaciosos cuartos, limpios y muy seguro el lugar!
Excelente servicio en el restaurante!
Partner
8/10
Excellent
26 Apr 2023
Fernando

OK Stay

Room was dusty. AC vents were full of lents and dust.
Shower doesn't drain properly. Glass door is full of water mark residues. Swimming pool was really nice and warm on our first day. But then it's really yellowish and cold. Maybe lack of filtration and chemicals? Our room keys gets de-programmed daily where we have to visit the front desk constantly to get it reprogrammed. Overall, the beds and towels are really nice. AC cools the room, so we slept in comfort. Not Sure if we will stay here again.
Friends_and_family Family
10/10
Exceptional
31 Mar 2023
kimberley
The check in counter staff was amazing. The hotel restaurant and staff were awesome!! I will be returning soon.
Friends
2/10
Poor
29 Mar 2023
Verified traveler

No se te puede olvidar nada, cosas se pierden

Me hospedé junto con mi hija para asistir a un torneo de fin de semana. Mi hija olvidó su ropa en un cajón (un uniforme para el evento que asistimos y otro cambio de ropa). Nos dimos cuenta que la había dejado ya que estábamos de regreso en nuestra casa, nos comunicamos al hotel para hacerles saber lo que había pasado (menos de 24 horas después del check out) y nos comentaron que aplicarían el protocolo que tienen establecido para estos casos y quedaron de comunicarse vía telefónica. El hotel no se comunicó de regreso, tuve que marcar para dar seguimiento a mi caso.

Desafortunadamente la ropa de mi hija no apareció y para nosotros fue una experiencia muy desagradabl. La ropa que se perdió era un uniforme deportivo que difícilmente alguien más puede utilizar. Definitivamente, no recomendaría el hotel, no confío en el personal que lo opera.

Es una lástima, porque el hotel está en muy buenas condiciones y era la mejor opción para hospedarse en Celaya, pero después de esta experiencia, no volveremos.

Friends_and_family Family
10/10
Exceptional
23 Jan 2023
Alex
Great staff and polite.
Leisure Partner
10/10
Exceptional
15 Nov 2022
Jorge
Muy amable el personal!
Self
10/10
Exceptional
30 Oct 2022
Jerry
Nothing but exceptional. The best service and facility conditions.

The entire staff is polite and Hilton level professional.

Thanks for your great service
Business_and_leisure Family
10/10
Exceptional
27 Sep 2022
Jose
Everything was perfect
Business_and_leisure Partner
8/10
Excellent
19 Aug 2022
roberto
The property is new but remote from city center in an area that looks a bit unsafe however the property is protected by non entrance if you are not a guest that’s a guard at front door, the area is non walkable at all and the breakfast is terrible
Business_and_leisure Family
10/10
Exceptional
30 Jun 2022
Carmen
This was a wonderful hotel. The room and the service were beyond excellent. The staff the cleanliness was excellent. Highly recommend this hotel. Safe and convenient.
Business_and_leisure Family
10/10
Exceptional
10 Jun 2022
Raul
Great stay
Leisure Family
8/10
Excellent
15 Mar 2022
Maria
I stay here twice a year for the past 3 years and noticed that maintenance in the facility has started going down. Room halls smelled bad (floor #2) dirty carpets, shower had to be fixed.
Staff really nice and servicing.
Leisure Family
10/10
Exceptional
22 Feb 2022
John
Have stayed here before. Akways excellent
Partner
10/10
Exceptional
27 Jul 2021
Jose L

Must stay while in Celaya!

They went above and beyond! they help me with my rental car trouble.
Friends_and_family Family
10/10
Exceptional
21 Jul 2021
John
We have stayed in this hotel and chose it again. Very convenuent for a very early morning medical appointment.
Partner
10/10
Exceptional
15 Jul 2021
Marcos

DoubleTree Celaya Stay

Great staff and friendly service throughout the whole establishment. Room service was great also.
Friends_and_family Family
8/10
Excellent
12 Jul 2021
Verified traveler
We love this Hotel! We come here twice a year. Staff is friendly and service is good. Room service could be better though. We went through a very inconvenient situation. An area right underneath our room (#103) was rented for a sweet xvi bday party. NOISE was terrible!! It sounded like the band was playing in our room. I spoke with Manager Jorge and they committed to reimburse that one night. I really hope they do since booking was done through Expedia. Expedia said they would look into it.
Leisure Family
10/10
Exceptional
24 May 2021
Verified traveler
We made our reservation late and went straight to the hotel which was only a few mins away. We were well received, there were no issues with our reservation and the staff was very friendly.
Leisure Family
10/10
Exceptional
29 Apr 2021
Jeremiah

Great hotel!

Great hotel, very safe and closed off. Good restaurant.
Business
10/10
Exceptional
13 Apr 2021
Verified traveler
The best experience I have ever had. Great people work here. All very friendly and very professional. I will be coming back very soon! I did see some white guys complain but im sure they wanted a free meal.
Friends_and_family Partner
8/10
Excellent
17 Mar 2021
Verified traveler
Love this Hotel, second time staying there. This last one was a little bit different though, rate paid included breakfast and front desk was not acknowledging it, it was frustrating using almost 1 whole vacation day looking for emails and proof of this to show them. Not sure if it was expedia’s or the hotel’s fault
Friends_and_family Family
10/10
Exceptional
14 Mar 2021
Verified traveler
It felt security customer service was excellent and the room was what I expected
Highly recommended.
Thank You
Business_and_leisure Family
10/10
Exceptional
01 Jan 2021
mark
Hola great property and very modern. Great staff a pleasure to stay here. I will definitely be coming back. Late check out was granted and thanks because News Year Eve 2021 was a blast and we did not arrive until 5:30 AM lol!
Partner
10/10
Exceptional
31 Dec 2020
Michael

Nice Hotel

Excellent hotel, new, modern and upscale.
Partner
10/10
Exceptional
26 Dec 2020
CARLOS

Best in Celaya

This was a great satay, very convenient location for our activities, very safe with security and COVID-19 measures well managed, very friendly personnel, food was very good at the restaurant and buffet for breakfast was great. This hotel has it all and I will definitely stay here again on my next trip to Celaya. Price unbelievably fair for all of the good things this hotel has.
Friends_and_family Family
10/10
Exceptional
09 Dec 2020
George

Excellent hotel

Excellent hotel and restaurant with excellent personnel.
Business
10/10
Exceptional
29 Aug 2020
Ramon

New hotel completely worthy

Great new property in a very good zone!
Business
10/10
Exceptional
26 Jul 2020
Eduardo

Great place to stay very safe!!!

Its an amazing hotel loved it
Business
8/10
Excellent
03 Mar 2020
Verified traveler
In general terms the hotel is great, I had an inconvenience with the bathtub -which did not function properly, as the drain could not be actioned using the lever... so I could not use the bathtub, at all.
Friends_and_family Family
10/10
Exceptional
21 Dec 2019
Michael

Best New Hotel

The hotel is brand new, both the rooms and public areas are very nice. Without a doubt, the best hotel in Celaya.
Partner
10/10
Exceptional
21 Jun 2026
Jose Alejandro
habitaciones amplias y muy comodas.
Partner
8/10
Excellent
08 May 2026
Alejandro
Lugar hermoso, alberca muy linda.
Aspectos que mejorar en la comida y servicio en la alberca. En general muy bien.
10/10
Exceptional
21 Apr 2026
DIANA GABRIELA
Desayuno excelente, alberca perfecta, comida a la carta 3/5.
Partner
10/10
Exceptional
19 Apr 2026
ANA
Habitación limpia
Partner
10/10
Exceptional
09 Apr 2026
Bernardo
Las instalaciones están en buen estado
Self
10/10
Exceptional
07 Apr 2026
Hugo Agustin
Las instalaciones y el personal muuuy atento

Location & surroundings

Doubletree By Hilton Celaya
Blvd Adolfo Lopez Mateos Ote 1260 Col Las Insurgen, Celaya, Mexico

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Doubletree By Hilton Celaya

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