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Peppermill Empress Inn
Olympia - WA · United States
1233 Alder StreetView location
8.4/10Excellent1,002 Reviews
Cleanliness8.8/10 8.8
Service9.0/10 9.0
Comfort8.0/10 8.0
Condition8.2/10 8.2
Amenities7.6/10 7.6
See all ratingsRoom prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Peppermill Empress Inn
Located in the heart of Centralia, the Peppermill Empress Inn offers convenient amenities and comfortable accommodations. Enjoy complimentary Wi-Fi, a daily continental breakfast, and free self-parking. The 71 air-conditioned rooms feature refrigerators, microwaves, and flat-screen TVs with satellite programming.
Additional conveniences include coffee/tea makers, irons/ironing boards, and private bathrooms with complimentary toiletries. The hotel also provides a 24-hour front desk, an elevator, and coffee/tea in the common area. Nearby attractions include Providence Centralia Hospital, Centralia Outlets, and Riverside Golf Course.
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A stay at Peppermill Empress Inn places you in the heart of Centralia, within a 5-minute drive of Providence Centralia Hospital and Centralia Outlets. This hotel is 3.4 mi (5.5 km) from Riverside Golf Course. Make yourself at home in one of the 71 air-conditioned rooms featuring refrigerators and microwaves.
Wired and wireless internet access is complimentary, while 32-inch flat-screen televisions with cable programming provide entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include coffee/tea makers and irons/ironing boards, as well as phones with free local calls.
Featured amenities include a 24-hour front desk, laundry facilities, and an elevator. Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Laundry
Non-smoking
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
3:30 AM
Check-out until
11:00 AM
Minimum check-in age
18
Hotel policies
Professional property host/manager
Property does not offer onsite COVID-19 testing
Property does not require health documentation at check-in
Pets allowed
Only dogs are allowed
Maximum number of pets per room 2
Service animals are allowed
Service animals are exempt from fees/restrictions
Pets cannot be left unattended
Cleaning and safety
Sanitization
Contactless check-out is available
Cashless transactions are available
Essential Travel
Essential workers only - NO
Important information
-
You need to know
- One child 17 years old or younger stays free, per registered adult, when occupying the parent or guardian's room, using existing bedding.
- The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
- Cashless payment methods are available for all transactions.
- Contactless check-out is available.
-
Special Instructions
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. Information provided by the property may be translated using automated translation tools. This property does not accept prepaid credit, debit, or gift cards for all bookings where payment for the stay will be made on site instead of at the time of booking, and for all purchases made on site, including incidentals.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards and debit cards; cash is not accepted
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Cashless transactions are available
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
-
Minimal age
18
-
Optional fees
- Pet fee: USD 10 per pet (varies based on length of stay)
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
English
Nearby attractions
Centralia College
1 km / 0.6 mi
Providence Centralia Hospital
1.3 km / 0.8 mi
Seminary Hill Natural Area
2.2 km / 1.3 mi
Centralia Outlets
3.2 km / 2 mi
NW Sports Hub
3.4 km / 2.1 mi
Ed Wheeler Field & Stadium
3.5 km / 2.2 mi
Fort Borst Park
3.9 km / 2.4 mi
Riverside Golf Course
5.5 km / 3.4 mi
Chehalis-Centralia Railroad & Museum
7.4 km / 4.6 mi
Great Wolf Lodge Grand Mound
13.1 km / 8.1 mi
Newaukum Valley Golf Course
16.4 km / 10.2 mi
Connors Candy Cottage
18.3 km / 11.3 mi
Lucky Eagle Casino
24.3 km / 15.1 mi
Millersylvania State Park
24.8 km / 15.4 mi
Lewis & Clark State Park
27.3 km / 17 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 71
- hotel
- 24-hour reception
- Check-in hour
- Check-out hour
- Wi-fi
- Laundry service
- Lift access
- Newspapers
- Meeting room
- TV lounge
- Breakfast
Show 2 more facilities & services
- Non-smoking establishment
- Minimum check-in age: 18
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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SINGLE QUEEN BED NON SMOKINGSINGLE • QUEEN BED NON SMOKINGSGL.NM-QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- QUEEN BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPeppermill Empress Inn
SINGLE QUEEN BED NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- QUEEN BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: SGL.NM-QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPeppermill Empress Inn
DOUBLE TWO QUEEN BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2Q
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING BED NON SMOKINGDOUBLE • KING BED NON SMOKINGDBL.KG-NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPeppermill Empress Inn
DOUBLE KING BED NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG-NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE TWO QUEEN BEDS NON SMOKINGDOUBLE • TWO QUEEN BEDS NON SMOKINGDBL.2Q-NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPeppermill Empress Inn
DOUBLE TWO QUEEN BEDS NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2Q-NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SINGLE KING BED NON SMOKINGSINGLE • KING BED NON SMOKINGSGL.KG-NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- KING BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPeppermill Empress Inn
SINGLE KING BED NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- KING BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: SGL.KG-NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPeppermill Empress Inn
DOUBLE QUEEN SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE QUEEN BED NON SMOKINGDOUBLE • QUEEN BED NON SMOKINGDBL.NM-QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- QUEEN BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPeppermill Empress Inn
DOUBLE QUEEN BED NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- QUEEN BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: DBL.NM-QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE QUEEN BED NON SMOKINGQUADRUPLE • QUEEN BED NON SMOKINGQUA.NM-QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- QUEEN BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPeppermill Empress Inn
QUADRUPLE QUEEN BED NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- QUEEN BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: QUA.NM-QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPeppermill Empress Inn
DOUBLE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Peppermill Empress Inn
100
reviews shown
Michael
Awesome experience. Would recommend
Blake
Quality stay for the money
Patricia
Enjoyed our short stay. Very clean and well kept. The room was very spacious. Enjoyed the breakfast.
Liz
The hotel itself is fine, but it has to have the worst beds I've ever had at any stay.
Kenneth
I would stay here again. The accommodations were good and the staff was friendly and helpful.
steve
I found this hotel to be a good value. The room was clean and comfortable. The breakfast was basic, but good. The location was close to everything, especially the freeway which made for easy quick trips. While the hotel is pretty basic, the staff were nice and the amenities were sufficient.
Larisa
Very clean, friendly staff
Derek
This is, obviously, an older property, but as roadside hotels go, this one was great. The rooms were clean, the breakfast pretty good, ease of access was wonderful. The price was very fair. Would definitely stay again.
Flavia
Great deal for the price.
Reginald
The rooms were very clean. The air conditioning worked well. They allowed us to check in early. The shower was great and looked like it had recently been redone.
Jose
Great hotel. Clean and friendly.
Juan
N/A
Lisa
Front desk staff was polite and very professional.
Cyndia
Clean and spacious room. Friendly front desk.
Patrick
It was ok, it had beds and a bathroom. Wasn't the most comfortable.
Algwen
Accused me of breaking the bed, charging me an
Extra 160.00
Extra 160.00
AMIE
I and my husband enjoyed the stay. Room was nice and cleaned, breakfast was great, staff was very welcoming, and parking was good. We always make trips to Centralia area, have family in the area and will be staying here again for sure.
Joe
Room and facilities were clean and well maintained. Parking and accessibility were adequate. Staff overall were friendly and capable except the person who checked us in could have been friendlier. Overall the experience was good and we would stay here again.
Karen
nice clean facility, comfortable bed
Susan
The room was clean and the staff friendly. However, there was a leak in the toilet that got the carpet by the door wet. Age is showing and some cosmetic work could have been done.
Ami
I called ahead to see about an early check in. I was told yes, they do allow that and have 2 of the rooms I reserved ready. Cool. Nope… then it got wishy washy. They asked how early and I said I’d be there at 1. They said I could check in but it would be a $30 charge. I said ok, when does that charge stop because you said I could check in early. They said “umm probably 130? No, maybe 145.” I said ok, which is it? And they explained technically it’s 2. So I just waited until 145 in the parking lot and then was able to check in with no fee. Late check out was just as clear haha. We also found blood on the front of our counter and on the tissue box and the tissue box holder. It was disgusting. I told the staff and simply got a “I’m so sorry”. We stayed here previously and it was ok, nothing fancy, but this time was not great. I won’t be staying there again.
Matthew
Good Value
Steve
Very friendly and courteous staff, clean rooms, great location!
Rich
Clean and orderly. Breakfast was very good. . Not fancy, but very much served the purpose.
Jacqueline
The property was convenient to the freeway. Parking was easy. The room was clean and quiet.
Neil
The hotel was excellent for a few reasons. It was clean. The staff was friendly and helpful. Parking was easy. Breakfast was a typical Continental breakfast. Nothing special.
Brad
The front desk attendant was quite unhelpful. We asked for dinner recommendations and his only response was he couldn’t answer because “ I only grow the food I eat “. Huh??
Terry
The only covering available for the bed was a very, very thick quilt. Not the thing for a summer night. Having some blankets available would have been great. There were a couple things in the room that were broken so I reported them. Nothing serious though. All on all, it was a good hotel.
Elizabeth
NA
Ardis
Nice clean room and comfortable bed w/ soft pillows. Was concerned about yippy dog nearby but didn't hear it after 10pm.
Terry
Property was fine. Front desk staff were great.
Complaint: Asked for room to be cleaned everyday. It was not. The room was sort of cleaned one day out of our four day stay. Dirty towel and wash cloth were left behind, beds were not made. This despite leaving maid service please hung our door when we left for each day. Had to get clean towels everyday from front desk.
Complaint: Asked for room to be cleaned everyday. It was not. The room was sort of cleaned one day out of our four day stay. Dirty towel and wash cloth were left behind, beds were not made. This despite leaving maid service please hung our door when we left for each day. Had to get clean towels everyday from front desk.
Calvin
Clean room, great staff.
Jayme
I absolutely loved my stay here. The hotel was amazing, especially for the price. I’ve stayed at several hotels in the Centralia area, and this one was by far the cleanest. The room was spotless, comfortable, and made me feel right at home.
What really stood out was the staff. Every person I interacted with was so kind, welcoming, and genuinely helpful. It’s rare to find customer service this good anymore. The breakfast was also great and was a perfect way to start the day.
I honestly have nothing negative to say about my stay. Everything exceeded my expectations, and I felt like I got much more than what I paid for. I highly recommend this hotel to anyone visiting Centralia. It will definitely be my first choice every time I come back. Thank you for making my stay such a great experience!
What really stood out was the staff. Every person I interacted with was so kind, welcoming, and genuinely helpful. It’s rare to find customer service this good anymore. The breakfast was also great and was a perfect way to start the day.
I honestly have nothing negative to say about my stay. Everything exceeded my expectations, and I felt like I got much more than what I paid for. I highly recommend this hotel to anyone visiting Centralia. It will definitely be my first choice every time I come back. Thank you for making my stay such a great experience!
Roger
It doesn't get any better! Clean room, friendly staff, good coffee, and an elevator!
Mitchelle
Great
Travis
The staff was very nice, but the room wasn't what I expected. The TV was really small and was positioned in a weird spot and the bed was extremely hard and uncomfortable.. sorry but I really didn't enjoy my stay 😕
Barry
Nice, clean property. Breakfast was not amazing, but certainly acceptable. Overall stay was exceptional deal for the price.
william
A little hard to get to, once I got off the freeway. Other than that, though...it was great! Good/adequate breakfast!!! Nice and clean.
Richard
Na
Kathleen
We loved everything about this stay, you actually rescued us from our usual hotel that we discovered had a little infestation problem! You had amazing amenity that they didn’t even have so we will definitely be staying with y’all from now on!!
Gordon
Great place to get a good night sleep
Jody
Good and quiet location ...nice breakfast
Kristen
Clean rooms! Spacious. Would stay again.
Leslie
This is an older hotel, but very very clean. Staff was super friendly. There is breakfast, it was simple. But we were great full for it. For the price I would definitely stay here again.
Alex
Very nice staff. Very clean. Somewhat hard to find because we couldn’t see any street signs. Breakfast was adequate.
Tricia
I would definetly stay at this Inn again, the location is great if you are in Centrailia for sports at the Hub. This is a clean, safe and affordable place to stay.
Silvia V
Excelent!
Linn
Spacious room, room and property very clean.
Breakfast all as needed
Good location for on/off freeway and easy to go into downtown Historic Dist
Breakfast all as needed
Good location for on/off freeway and easy to go into downtown Historic Dist
Mary
The Pepermill Empress Inn is our usual stay when in Centralia. The location is convenient and is priced well compared to similar star hotels in the area. It is an older property but is kept up. The terry in the bathrooms felt new, or nearly new which is a plus to me. They have a complimentary breakfast, but we elected to go to a restaurant next door instead. The parking is self-park and the area in general feels safe. We will be back when in the area again.
Latanda
Update furniture and decor. The hotel is outdated.
Stephanie
The air conditioner didn't work. It would cycle on and just be loud so we had to eventually turn it off.
There were no outlets in the room, and the ones that were in there, didn't work.
The shower was extremely loud - I think due to the showerhead not being properly installed.
There were no outlets in the room, and the ones that were in there, didn't work.
The shower was extremely loud - I think due to the showerhead not being properly installed.
Stacie
Stayed for a sports tournament. The room was clean and appreciated the fridge and microwave so we could bring our own food. The breakfast was a nice touch with good pancakes. We saved $300 over two nights vs what some of our teammates paid. Would 100% stay here again.
Michelle
We have stayed in Centralia and nearby cities over the years for volleyball at NW Sports Hub. I had never considered staying at Peppermill Empress. I am so used to staying at chain hotels and always get a bit nervous about local hotels. I had a friend stay at Peppermill last fall and told me that it was clean, had friendly staff and felt safe. So I booked it! At half the price of other hotel chains in the area, I was pleasantly surprised. The front desk clerk was very nice and helpful at check-in. Although the property is older, it is well-maintained and was very clean and smelled nice. Our room was very roomy. The breakfast was nice. There’s a pancake maker and plenty of other options for a continental breakfast. The area felt safe and it’s directly across from a Winco grocery store. The location was great! It took 8 minutes to get to NW Sports Hub. I would definitely stay here again!
Kristin
The room was clean and the customer service was great!
Ivette
Toilet didn't work breakfast a joke room smelled old. Will never stay here again
Jerald
The Continental breakfast was a lot better than average. I really liked the automatic pancake maker. Well stocked up with a variety of options
Sean
Its a 2-star hotel, so if your expectation for an quality, clean, quiet and an inexpensive stay, this is the place to stay. No surprises, no complaints, happy stay.
Michael
Room was excellent. Quiet, spacious. Very close to sports hub.
Thomas
The room was clean, memory foam type mattress so it feels hard at first but ok. My room lacked any type of cushion type chair. Had 4 dining room style chairs which makes it uncomfortable if you’re trying to relax for a minute. Overall good stay for the price. Staff was friendly.
Cathy
Older property but clean and had a good bfast.
Rita
Continental breakfast with a pancake machine. Good selection. Open outdoor parking. No issues.
Susan
The bed and the pillows were terrible.
Olga
Easy access and safe great breakfast
Jeffrey
The staff were friendly and the room was clean. The breakfast was simple but sufficient for our needs.
greg
Nice place
Patcharapon
Definitely a place that is clean. There is no smell.
Nayely
Everything was good except a really strong smell of Marijuana as you enter the building despite it being non smoking. There was a car alarm went off next tour window nonstop from 12am until about 6am.
Sarah
Great!
Randall
Hotel was clean and the great customer service.
Shawntrice
Don’t let the outdated decor turn you off this is a really great place to stay. The staff is amazing so helpful. The hotel is quiet and very clean. The breakfast is good with plenty of choices. I really enjoyed my stay!
Marco
Our room was very clean and smelling good
Carolina
Good customer services and very clean everything 😄
kaye
Room was clean and comfortable.
Michelle
The room was clean but the beds were very uncomfortable and lumpy; the pillows were horrible; the shower head once adjustable was stuck in one center position not ideal for showering; the room was very near the interstate and the windows were so thin, it sounded like traffic was going right under the window. The so called premium channels tv service was on dish and most channels were scrambled and a message saying “weak signal” was coming on often, the CNN channel had no sound whatsoever and the front desk lady was willing to move us but when we checked the other rooms had the same issue, she shrugged her shoulders and said I have no idea what is going on, it must be CNN’s fault! She was willing to check with management to find out. Next evening when we’ve got back to the room CNN still had no audio so I went to ask the front desk again what is going on, it was the same lady with a different attitude and she reacted like that was the first time she’s heard about it, she repeated the same I have no idea what is going on, she obviously did not bring it up with the management and she pretty much told me to deal with it!
I book travel services through Expedia thinking I get a bit of assurance that I would get decent service but from my last few experience the Expedia standards must’ve gone way down! I’ll have to reconsider when booking in the future.
I book travel services through Expedia thinking I get a bit of assurance that I would get decent service but from my last few experience the Expedia standards must’ve gone way down! I’ll have to reconsider when booking in the future.
Helen
Friendly staff. Clean room. Nice continental breakfast.
Rich
Staff was amazing and always smiling!
Beverly
Clean hotel nice staff. Beds are a bit hard!
Algwen
The staff is wonderful, the hotel is great, quiet and safe.
Frank
Grat
Charles
It was clean, and very basic.
Sara
Room was clean, staff was friendly
Jacob
Room was clean and staff was nice.
Judith
Room clean but can hear neighbors noise was kept up all night both nights. They woke us up 3 am both nights and were loud for hours. Breakfast pancake machine non working so nothing but toast hot for breakfast
Nadine
Clean room, friendly staff and close to the sports hub ( we were there for a baseball tournament) Only slight downfall the pancake machine was down, but still plenty to choose from.
Brian
Very nice place very clean super friendly staff very reassuring about security for vehicles comfortable bed
Brandy
Clean, easy parking, safe, quiet
Algwen
Yes it is always fresh
Michelle
We didn’t get the hot continental breakfast
The bed felt like it was 20 years old.
The bed felt like it was 20 years old.
Brett
With some of these reviews I think there is a misunderstanding of what a two star rated hotel is. This hotel is in need of an update, but it is clean and the staff is friendly.
As a note for parents of youth athletes staying here, the continental breakfast is pretty bad, with no protein options outside of hard boiled eggs. You will be better off going to the diner across the street.
As a note for parents of youth athletes staying here, the continental breakfast is pretty bad, with no protein options outside of hard boiled eggs. You will be better off going to the diner across the street.
Kea
Everything was awesome
Kea
Great place . Clean comfortable spacious rooms. Very friendly staff. Super helpful . From front desk to cleaning services staff was exceptional.
Jack
Everything A+
Jeffrey
Nice rooms
Keeley
Everything was clean, staff was very friendly, and breakfast had a great selection.
Paul
Staff was great! Sink was slow to drain so they relocated us to a new room. Large rooms. Very clean.
Joshua
The fam and I were in town for a few days visiting relatives for Thanksgiving. The room and facilities are clean and comfortable. The staff are all very friendly, helpful, and attentive. Plenty of parking and everything you need nearby. We will definitely stay here again if we are in the area again.
Melissa
in the dresser their was a pack of licorice open, under bed other wrappers and a unopened food bar. in the bathroom a bunch of ants…. very dirty. i doubt they even clean the bedding. also the area doesn’t feel too safe.
Jeff
Clean room and check in was pleasant
Garrett
Very good
Mark
Perfect clean hotel for a quick one night stay.
Location & surroundings
Peppermill Empress Inn
1233 Alder Street, Centralia, United States
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Peppermill Empress Inn
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