Noreen
The hotel, rooms, bar and dining room are lovely with a relaxing feel. The food was enjoyable. I had paid through a third party for two rooms. At check in they scanned our card for any extra expenses for both rooms. At checkout we asked for the bill for food and drinks we had consumed. We received this along with a £102 charged to the other room! We explained that this was not correct as the rooms had been paid for in advance. The member of staff didn’t appear to understand. I pointed out it was a bill for 9am on the day we checked in which was at 5pm so the bill was obviously for the guest from the night before. He explained that there had been two failed attempts to pay with an unknown card number to us at 9:05am and 9:10am. As we refused to pay the bill he eventually went and spoke to his manager and returned saying we didn’t have to pay. This incident made us feel very uneasy and made us wonder if they intentionally attempted to charge us for someone else’s unpaid bill!
