Name: Arsela Hotel Pangkalan Bun
Address: Jl Iskandar No 15, Pangkalan Bun, 74112, ID

10/10

Exceptional

15 Jul 2026

David

Nice building with beautiful and quiet garden.

Partner

10/10

Exceptional

12 Jun 2026

Molica

Excellent staff. Basic breakfast but it’s free. Limited options. Staff was helpful and kind all around. I don’t know what is on the second floor but furniture was always being dragged on the floor or moved at all sorts of time in the morning and night. Maybe construction? But lovely stay.

Self

4/10

Poor

31 May 2026

Mary Ellen

Although the description is \"smoking in desgnated areas only\", this actually meant people were and are allowed to smoke everywhere in the hotel except their actual room, and includes hallways outside the rooms where cigarette receptacles are frequent. So essentially the place reeks and you can't even go through the lobby without breathing it in. So that was very disappointing. The staff upgraded us the first night from the first to the second floor, which smelled not as bad, and we paid a bit extra to stay there the second night of our stay. The room faced the inner courtyard, which was fine the first night, but a small group of people who were very loud remained there until past 10 pm the second night, so no sleep until i went to the front desk and asked them to tell the group to shut up. Although the staff member initially balked at that \" as they are guests too\", once i persisted, a request of the group was made as i heard nothing after. So, the staff did try to be helpful in the end, which was appreciated, but i wouldn't want to have to stay there again. We were trying to make an ethical choice and not stay at the Mercure hotel because that owner is heavily involved in the palm oil business. I would look for other options if i ever went there again.

Partner

8/10

Excellent

01 Apr 2026

WENDELL

Basic simple breakfast but there is only soap in shower. None at sink. I asked at desk but they told me ONLY IN SHOWER WHICH MEANT YOU HAD TO LITERALLY WALK INTO SHOWER AND PUMP SOME SOAPEVERYTIME YOU WANTED TO WASH HANDS. PRICE IS RIGHT AND RECEPTIONISTS SWEET.

Partner

8/10

Excellent

07 Oct 2025

Matt

Staff very accommodating to keep my bags a couple days while I was on a tour. Room was clean. Breakfast very nice with outside garden area too. WiFi not very strong though

Leisure Self

2/10

Poor

10 Apr 2024

Kaneyalal

The hotel is old, run down, with mold in the bathrooms, old dirty paint in the room.

Front desk staff unhelpful with calling a taxi to get to airport.

Rooms on ground floor were so loud I had to wear my noise canceling headphones.

Never ever again

Leisure

8/10

Excellent

16 Feb 2024

Rosann

Nice facilities, not a great location for walking.

We ended up having to stay in Pangkalan Bun unexpectedly when our flight was cancelled. We booked this hotel at the last minute. The staff were very nice and the facilities good. My only complaint would be that it is a fairly long walk to get to the main part of town where the “sites” are. A short drive, so if you prefer that, the location is fine, but if you like to walk, pick something a little closer to the water.

Partner

6/10

Pleasant

24 Jun 2023

Mairead

I guess you’re getting your money’s worth. The beds were very uncomfortable and the sheets tissue paper thin. The food was okay. There’s no soap in the bathroom.

Leisure Friends

10/10

Exceptional

11 Mar 2023

Verified traveler

Excellent stay here. Very clean and comfortable. Buffet breakfast was mostly all COLD rice noodles and vegetables. Toaster was available. One morning we had someone doing eggs but the next morning there was no one.

Partner

10/10

Exceptional

19 Jan 2023

Darren

Recommended

Friendly staff, clean and presentable. Good food and excellent service. Recommended.

Partner

10/10

Exceptional

21 Sep 2019

Verified traveler

Pleasant one night stay. Good breakfast options and friendly staff.

Partner

8/10

Excellent

03 Aug 2019

Verified traveler

A great place to lay your head after a few days on a boat on the jungle. The hotel is a little tired but the restaurant for dinner was a pleasant surprise and the staff there very friendly and went out of their way to get the order correct (one of us was vegetarian). Great lime juice too! Breakfast was not so good, more local food. But even the locals were crowded around the bread and toaster so it was difficult to get the one thing we wanted! All round it served a great purpose for us.

Leisure Partner

6/10

Pleasant

04 May 2019

Verified traveler

Quiet location, large rooms

Very thin walls, very average restaurant

Leisure Partner

10/10

Exceptional

03 Mar 2019

Verified traveler

Good for a couple of nights before going to see the orangutans

Leisure Self

10/10

Exceptional

18 Jan 2019

Abhay

One of the better hotels in pangkalanbum

Shifted to arsela after a week elsewhere...was a good decision. Lovely property with a nice lawn.

8/10

Excellent

03 Sep 2018

Verified traveler

Good hotel for overnight stay

Wonderful staff. The hotel rooms are a bit dated and the linen needs updating, but yummy breakfast, clean and fine for an overnight stay

8/10

Excellent

27 May 2018

Andrew

One of the nicer places we saw from airport

Comfortable, one of the nicer hotels that we passed from the airport. Neighborhood was not particularly tourist friendly...but was typical for the location. Hotel had a decent restaurant where we are most of our meals. There was also a karaoke bar/lounge which ran until 11 pm. A tad loud, but not horrible. Clientele seemed to be official Indonesians on business travel. Room was clean and comfortable. Would recommend for short stays of 3 nights or less, since local neighborhood held little interest. Good stop over on our way to Kalimentar from Bali.

Partner

10/10

Exceptional

08 Apr 2018

Kenlay Vern

Arsela Hotel: Great Value for the Cost

The hotel is clean, spacious, and well designed. it incorporates some traditional architectural design features making it much more interesting than the generic tourist hotel. The post and beam construction is made with iron-wood, a locally produced wood from the rain forest. The room was large and clean. The toilet and shower areas were well designed and spacious. The airconditioning was powerful. The sheets and towels were changed each morning. The staff was courteous and helpful. I borrowed the hotel's motorcycle to go to the bank at no extra charge. The also helped me exchange money using my credit card. In terms of value for your money, this is right up there. Excellent value for the cost. We put a cot in the room so the 3 of us could use one room, and it was great. The breakfasts are excellent with a mix of both traditional Indonesian food and also Western food. The restaurant on the premises opens onto a beautiful garden with outdoor patio tables and chairs. The fresh lime drink from the restaurant was perfect. I would recommend this as the best place to stay in Pangkalan Bun, and I've stayed at 3 other hotels.

Family

8/10

Excellent

10 Oct 2017

Verified traveler

Nice hotel

Nice stay before starting our tour at Camp Leakey. Friendly staff, and delicious breakfast.

Partner

10/10

Exceptional

23 Jun 2017

David

Borneo relaxation

The hotel and the staff were superb. The staff was very helpful in so many ways. Unfortunately, the ATMs in town did not work when I arrived, so no one could get money out. Also, the street in front of the hotel does not have a continuous sidewalk, so I had to walk in the street, which is dangerous. Other than that, the hotel was lovely, with an excellent garden. Could use a pool.

10/10

Exceptional

19 Mar 2017

Verified traveler

Wonderful hotel with good AC and nice breakfast.
Staff spoke English and very friendly and helpful.

8/10

Excellent

02 Jan 2017

Christin

Comfortable and clean hotel

The room was spacious and clean. Although the furniture was a bit on the old side, everything works well. Really enjoyed staying at Arsela Hotel, especially given our room was in the quiet area.

Partner

6/10

Pleasant

29 Oct 2016

pete

Cheap and basic.

They could not locate reservation, so stood in lobby for some time until I pulled reservation up on their computer. Wi-Fi spotty and not working in lobby, breakfast cold.As always nice people trying to be as helpful as they can. It is Borneo and price was excellent @ $24 room for 2!

Family

8/10

Excellent

17 Oct 2016

Margery

Convenient and clean hotel.

Perfect for a night before or after klotok trip to see orang utans. Good breakfast assortment.

Partner

8/10

Excellent

06 Oct 2016

Rodney

Convienent and clean hotel

A good clean comfortable room Pleasant surroundings and service
Very good value for money

Partner

4/10

Poor

15 Sep 2016

Emma

Good base for a trip to the jungle!

Little bit of confusion when checking in about us having to pay for our room when it had already been paid through hotels.com. Room was clean and comfortable. Free wifi in rooms. A few marks on the walls and blinds and some strangely situated ceiling lights. Towels and bedding pretty poor quality. Shower head in bathroom very low not built for Europeans! Some ants and mosquitos in room. Air conditioning is a plus but maybe not powerful enough! Breakfast was a total let down with bugs crawling over the food because all of the public areas are open to the outside! Over all the hotel was ok and very good value for money. We have actually returned for a second stay after our visit to the jungle.

Partner

10/10

Exceptional

23 Jun 2026

Damian

good location and comfortable room

Partner

8/10

Excellent

04 May 2026

Secondo

Ok

Self

10/10

Exceptional

20 Feb 2026

GEORGIOS

Great stay, friendly people and spacious room. Breakfast is good

Self

8/10

Excellent

29 Jul 2025

Monica

Buen hotel para pasar una noche, no tiene restaurante, solo un cafe con tartas.
En los alrededores no hay gran cosa.
Staff amable

Leisure Family

10/10

Exceptional

06 Jul 2025

Ushi

Pleasant hotel

Room was simple, but clean with a good bed.
Very nice dinner in the restaurant

Self

10/10

Exceptional

06 Oct 2024

Julia

Tolle, saubere Unterkunft. Personal super freundlich und hilfsbereit. Großes Zimmer. Ich konnte mein Gepäck für 2 Tage hier lassen während der Bootstour.

2/10

Poor

12 Oct 2023

FELICIANO

Había pulgas en las camas

Friends_and_family Family

8/10

Excellent

11 Mar 2019

Mariyama

good

清潔でサービスも良く、満足しています。

8/10

Excellent

08 Jan 2019

Francesc

Bien

Buen hotel con un excelente jardín donde relajarse.
Habitación grande y cómoda con ventana al jardín.
Me quede un día más pero no me mantuvieron el previo con descuento.

10/10

Exceptional

04 Oct 2018

maria

Tussenstop tussen 2 touring trips

Heel mooi proper hotel waar je avonds lekker kunt dineren voor een spotprijsje. Elke dag flesjes water en super vriendelijk personeel die je zoveel mogelijk proberen voort te helpen . En wat betreft het engels blijven ze moeite doen om zich toch verstaanbaar te maken

Partner

8/10

Excellent

27 Sep 2018

Verified traveler

Nice hotel

Nice hotel near to the airport. Helpful staff.

10/10

Exceptional

25 Sep 2018

Jannick

Nice place with friendly staff

The staff was friendly and helpful. Clean and nice place with ok breakfast. The place is located near to the main road, which is not ideal for pedestrians and it is sometimes a bit noisy.

10/10

Exceptional

03 Sep 2018

Verified traveler

Recomendable

Fui a este hotel para hacer un crucero de Klotok a la selva de Borneo, todo perfecto

Family

10/10

Exceptional

04 Aug 2018

Verified traveler

Prima hotel voor je start naar Tanjung Puting!

Prima hotel voor je start naar Tanjung Puting, zeer schoon, ruime kamers en prima eten!

Family

4/10

Poor

15 Jul 2018

Henri

Music until midnight ...

1. When checking in we immediately made reservations for a taxi at 7.00, said that we wanted breakfast at 6.00 (rising at 5.30). Nontheless we were given a room at the garden. In the restaurant - also at the garden - was a band playing (everynight lofe music, we found out later) untill midnight. We couldn't sleep!
2. They have a appointment that a taxi to the airport costs 90.000, a ridiculous price for a 10 minute ride!! (I was convinced she told 70.000 when I made the resevartion, which is too much anyway). Don't know if there are any other taxi companies around.
3. On the other hand: there are not too many hotels in town.....

8/10

Excellent

11 May 2018

Jan

Good location, very helpful stuff and good breakfast. Apx. 15 minutes to airport.

10/10

Exceptional

10 May 2018

Thierry

Très sympa et bon petit déjeuner

Hôtel très agréable avec un jardin.
Le personnel est à l'écoute. Le buffet du petit déjeuner change chaque jour, varié et très bon.
Le seul point négatif est la mosquée, qui nous réveille à 4h30 du matin.

Partner

8/10

Excellent

24 Apr 2018

Verified traveler

Prima verblijf

Goed3 accomodatie. Zeer vriendelijke en behulpzame mensen. Ontbijt heel goed.

10/10

Exceptional

11 Jan 2018

Konstantinos

Pangkalan Bun hotel