Hotel Gran Paradiso

Italy , Dolomiti
BADIA, Str Pre De Va 11 San Cassiano
Show on Google | Map

100 reviews shown

10/10

Exceptional

15 Mar 2026

Rafael

The breakfast was delicious

Partner

6/10

Pleasant

30 Nov 2025

Wee Teik

Ample parking when I was there. The location is pretty close to St Pio. But must drive.

10/10

Exceptional

31 Oct 2025

SIMON

Excellent location, and all the amenities, full recomended

Friends_and_family Family

10/10

Exceptional

28 Oct 2025

MARILYN

Staff could be more friendly. This is my 3rd time staying at this hotel. Great location

Leisure Family

10/10

Exceptional

17 Sep 2025

Steven

The staff were lovely. The rooms and the AC was great. The pool needed a little clean but the kids loved it all the same. I definitely would stay here again when I come back

Leisure Family_with_children

8/10

Excellent

20 Aug 2025

Patricia

I liked the easy accessibility to St Padre Pio by simply crossing the street. The room was also very nice with a lovely pool to cool off. Excellent breakfast buffet.

The parking however in the garage was insufficient & the elevators were a bit slow.

Overall a great experience!

6/10

Pleasant

15 Aug 2025

Francesca

The hotel was ok, not sure it is up to the 4 stars rating. The staff was nice but the room needed a proper renovation. The bathroom was old, same as the room itself and the bed very uncomfortable. Positive point is that it is located very close to the Padre Pio sanctuary

Leisure Partner

10/10

Exceptional

30 Jul 2025

Philip

Loved the proximity to downtown and padre Pio shrine

Leisure Family

4/10

Poor

11 Jul 2025

Hugo

Under Construction & Uncomfortable matress

The property was either still under construction or have a major facelift. Looked like a building site when we arrived. Quite a shock! Booked a suite but not worth it, everything looked very cheap and unfinished. Fixtures and fittings very badly finished off. We were supposed to have a terrace but no terrace furniture as in photo. Staff delightful but property not at all as description! A disappointment

Friends_and_family Family

10/10

Exceptional

01 Jul 2025

Chester

Great restaurant and location close to shrine.

Massages good too.

Leisure Family

8/10

Excellent

26 May 2025

Magnolia May

The room is nice. The food from thier restaurant is good too.

2/10

Poor

07 May 2025

MARILENA

There was no air conditioning at this property. The building was under construction, so there was a lot of noise. The bathroom sink looks like broken particleboard. And the bed was as hard as a stone. It was overwhelmingly, hot, and uncomfortable. I would not recommend to anyone and I will never stay here again.

8/10

Excellent

20 Apr 2025

IZABELA

Our bathroom was not clean. Mattress and pillows are hard as a stone

Leisure Family

10/10

Exceptional

19 Apr 2025

Suzette

Staff were really helpful especially Pio from the breakfast area. The property was under renovation during the time that we were there so there’s some hint of construction dust when we checked in our room. Housekeeping was helpful in making it go away. The rooms were really nice and comfortable. It’s very modern and the washroom was squeaky clean. 10 min walk from Padre Pio Shrine. Access to it is right across the hotel. Highly recommended

Leisure Friends

6/10

Pleasant

13 Apr 2025

Monica

I wasn’t aware that the property was undergoing major construction with a huge facelift in progress. Scaffolding outside the entire building. On on first seeing the hotel, I wondered if I was at the right hotel. What a mess! The layout of my room, a room with a terrace was not user friendly. No facial tissues, you had to use the one in the toilet!

6/10

Pleasant

05 Apr 2025

James

No swimming pool and a lot of noise in morning

Leisure Partner

8/10

Excellent

14 Mar 2025

Lina

The hotel inside was clean. The staff was friendly especially Francesco very helpful. Great breakfast buffet with lots of choices. The parking was included and great location by the elevators. Walked to all the historic sites and did not need to move the car. The thing that we did not like was the outside under renovation.

Leisure Partner

10/10

Exceptional

14 Jan 2025

Conveniently placed for father Pio

Very clean and comfortable, helpful and pleasant staff. Excellent breakfast. I didn't think our evening meal in hotel restaurant was worth the money, very limited choice of food also. Conveniently placed for Padre Pio.

Friends_and_family Friends

10/10

Exceptional

02 Dec 2024

miguel

Very close to everything

10/10

Exceptional

01 Nov 2024

Adalberto

As above

Leisure Partner

10/10

Exceptional

03 Oct 2024

MARY

This hotel was well located, close to where we needed to be. Facilities were great, only down fall was that the lifts took a bit of time as they were doing maintenance one of them. Apart from that, it was an awesome hotel to be.

Leisure Partner

8/10

Excellent

08 Sep 2024

RAQUEL

Great location cross the street from San Giovanni church

Leisure Family

8/10

Excellent

24 Jul 2024

Lorenzo

Nice hotel to visit San Pio resting place in comfort. Just park in the \"third floor underground\" park instead of the second and save yourself the hassle of finding the right spot

Leisure Family

10/10

Exceptional

12 Jul 2024

janet

Nice hotel

Lovely hotel. Comfortable. Breakfast was nice but the same everyday. Staff were friendly. Ate in the restaurant twice at lunch time and food was nice. Drinks at the bar are cheap. We would stay here again. In walking distance to the church of padre Pio

Partner

2/10

Poor

28 Jun 2024

ana carolina

I arrive at the hotel, and it was totally different than the photos . The pool is at Manutance since 2003 . The restaurant doesn’t work and it is in another building . The rooms was totally old and not clean . We cancel our booking and waiting for hotel and expedia refund us .

Leisure Family

10/10

Exceptional

19 Jun 2024

Jose

Nice location and great restaurant

Leisure Family

4/10

Poor

20 May 2024

Jennifer

Hotel walls are very thin. They had live entertainment until past midnight which could be heard on the 1st floor very clearly. Hotel elevators didn’t work properly and would stop at every floor. It’s a miracle I didn’t get food poisoning from the breakfast with moldy fruit out to serve and other items questionable. Smelled foul near the coffee machine. It made me question how often they clean their lines. Saw a housekeeper mopping the elevator and my husband and I used it right after. The air smelled musty like she used a rag that smelled like mildew to clean it up. The A/C was turned off in the whole building (until June) even though it was almost 80 degrees outside. We thought we would enjoy the last day of our busy vacation relaxing by the pool (one of the main reasons I booked this hotel) only to find out the pool was closed and not open until June 1st. It didn’t say that anywhere when I booked it. One day, when we returned from the beach, there were ants all over our room and in our suitcases. I went down to the front desk and told him all of the above and how their hotel is beautiful but the standards are low. I felt bad saying it but he needed to know. I don’t remember him apologizing or doing anything about it really. I told him I wanted to switch rooms bc of the ants and he let us have the room next door which was nice. Good location to St. Padre Pio shrine and the beds were comfortable but I wouldn’t recommend this place really.

Leisure Partner

10/10

Exceptional

16 May 2024

Angelo

Overall a great place to stay.

Leisure Partner

8/10

Excellent

21 Dec 2023

Michaela

The hotel was what youd expect from a hotel. Our sofa bed was broken in the middle and sagged unfortunately amd the shower head left a lotnto he desired. But otherwise it was clean and safe!

Leisure Family

10/10

Exceptional

23 Oct 2023

Antonio

Location, location 10 min walk to Padre Pio area. Nice and very clean rooms.

Leisure Partner

8/10

Excellent

22 Oct 2023

Tony

Location was excellent, clean, comfy room and bathroom. Ample parking close to Padre Pio’s.

Leisure Partner

10/10

Exceptional

27 Sep 2023

Carlos

Great services

Leisure Partner

10/10

Exceptional

27 Sep 2023

Hai

Best place and very close to visit Padre Pio.

Leisure Family

10/10

Exceptional

23 Sep 2023

MariaVictoria

Staff members were helpful and friendly. Convenient to Padre Pio Shrine. Parking was not a problem. Nice selection for breakfast. Clean rooms and comfortable beds.

Leisure Friends

10/10

Exceptional

13 Sep 2023

Mark

We really enjoyed our stay ...beautiful hotel ! The only thing that could use improvement is the pillows...they werent comfortable...everything else was wonderful!

Leisure Family

10/10

Exceptional

19 Jul 2023

Teresa

Absolutely fantastic. Central location.

Leisure Partner

10/10

Exceptional

27 Jun 2023

filippo

Excellent

6/10

Pleasant

02 Jun 2023

Deborah

Its closeness to the shrine of Saint Padre Pio.

Leisure Partner

10/10

Exceptional

23 May 2023

Loredana

… just opposite Padre Pio sanctuary .,very easy to access

6/10

Pleasant

07 Apr 2023

Maria

The best location close to Padre Pio church.
The beds were very uncomfortable

Leisure Friends

10/10

Exceptional

13 Oct 2022

LORIE

Really close to Padre Pio Shirne
Church and lots of restaurants near by.

Leisure Family

10/10

Exceptional

05 Aug 2022

Susan

Very clean. Nice pool. Friendly staff.

Leisure

10/10

Exceptional

04 Nov 2021

Iain

Good hotel in San Giovanni

It was a short walk down to town .

Breakfast was good . The rooms clean and the fold down bed cleverly concealed .

The town has some great bars and Tm restaurants . Generally surprised how big it was .

Friends_and_family Family

6/10

Pleasant

21 Aug 2021

Verified traveler

Stuck in the 80s

The hotel is stuck in the 80s. Definitely no longer a 4 star.

Partner

6/10

Pleasant

12 Oct 2020

Sabrina

Ok accommodation

Rooms were very basic for a four star hotel. Cleanliness not up to scratch, a lot of noise in the corridors. Breakfast was tasty and location was good to the Sanctuary.

Friends_and_family Family

6/10

Pleasant

22 Jan 2020

Angelica

It had seen better days. Still decent deal.

Probably it was a great hotel back in the days when is was built, it has seen better days, it is aging. Had issues with one room and had to change it. The central A/C was too hot and there was no way to adjust it other than open the window. Our stay was in 12/25 so food options were very limited. Ask all questions you have if you decide to go to the pricey restaurant at the hotel, you may get surprised when the bill comes. No one spoke fluent English. But can’t complain about the cost of the stay, still decent value and good location.

Friends_and_family Family

8/10

Excellent

25 Sep 2019

Verified traveler

Closest hotel to the Padre Pío Sanctuary. Staff with limited English knowledge.

Leisure Partner

8/10

Excellent

19 Sep 2019

Verified traveler

Okay Option

Good! A bit sorry that all their rooms facing front nice view with balcony are double bed only, so we missed the chance of seeing sunrise in room as we booked twin beds.
No air con in our first night stay, a bit hot in the very beginning, but okay when we were sleeping. Not sure if they had a group on the second night, the air con was working then.
Also, wifi was not working througout our stay.

Friends

6/10

Pleasant

16 Aug 2019

Verified traveler

Pretty hotel. The staff was not friendly. There were no rowels for the pool. Phones did not work and wifi was spotty. Could nit adjust a/c. You had to go to the frnt desk to get them to turn it on or off. Disappointing stay

Leisure Partner

6/10

Pleasant

13 Jun 2019

Malgorzata

Great location but the rest needs attention

Great location. Fantastic service from the gentleman at reception. The hotel is somewhat dated and needs updating. The shower in our room went from very cold to boiling hot, so not good.
The breakfast was quite poor. The prepared fruit was all tinned, the fried eggs were all congealed and very unappetising.
Not a four star hotel.
There is a good sized pool, but the water was freezing.
Not a 4 star hotel.

Partner

10/10

Exceptional

02 Jun 2019

Catherine

Great hotel, I highly recommend

Hotel was beautiful and breakfast was amazing

Family

6/10

Pleasant

06 Jan 2019

Verified traveler

We booked this hotel because it was near Cathedral of Padre Pio (4 hrs away from Rome with a 33 Euros toll/way), we have been planning to visit since ever. Indeed it was only 3 mins away by car to the church. The hotel is good but it is more like 3+ star rating, not 4 stars. Staff are either zero English (reception) or very rude (restaurant, they kept staring and laughing at us). Moreover, the room was very basic and good amenities but no flip flops. Breakfast is all sugar based, with 1 plate of ham and cheese. We got snowed in the second day we arrived, and it was very hard to communicate with the staff to ask for help, we were saved that one receptionist spoke Spanish and we did also. Underground parking. All in all, it is a good hotel for one night stay to visit padre pio, but not more since there is nothing to do around.

Leisure Partner

2/10

Poor

19 Nov 2018

Yosef

We came to the hotel at 10 pm and there was a party in the hotel lobby and it was noisy in the room. There was no hot water in the shower. The room was small and wery dirty. Basic breakfast. We didn’t injoy the stay. No manager to talk to.

Family

10/10

Exceptional

30 Oct 2018

Verified traveler

Perfect

Friends

8/10

Excellent

12 Aug 2018

Verified traveler

Check TV and air conditioner upon check in!

Make sure tv and air conditioner works when you first check into room... we didn’t realize ours was broken until bedtime. Otherwise great hotel and a fantastic breakfast spread!

Family

8/10

Excellent

06 Aug 2018

Verified traveler

Check room upon check-in to suit needs!

We stayed two night with a stay in Peschici in between. The first night we had a room with a shared balcony which allowed us to have a lovely dinner by ourselves but the tv didn’t work. The second stay we had no balcony and the AC didn’t work but the tv did. We didn’t say anything to hotel staff so maybe we could have had both nights in a room with a balcony and working tv and ac. Otherwise breakfast was a good buffet and the pool was great to cool off after a hot day. The center of town is fairly close by and is lovely in the evening with a lot of life from the locals.

Family

6/10

Pleasant

15 Jun 2018

Verified traveler

Just a short work to the Padre Pio sanctuary. That's about it.

Friends

10/10

Exceptional

02 May 2018

Evangeline

Stone throw away from Padre Pio Church in Retondo

We had a great stay in your new and modern hotel. So close to Padre Pio Church.Perfect location and great view and amenities. HIGHLY RECOMMENDED!

Family

8/10

Excellent

27 Mar 2018

Verified traveler

Proper hotel but mostly dedicated to pilgrims

Proper hotel in the Gargano peninsula, but be ready, it's a town dedicated to pilgrims to Padre Pio which gives a funny mood.

Partner

10/10

Exceptional

05 Sep 2017

Felicev

Wonderful stay for the third time

Modern hotel with a pool , Wonderful walk to Padre Pio's church
Restaurant, splendid food & decor ,with waiters in uniform , & excellent service.
Receptionist , friendly & quick service
Wifi weak .

8/10

Excellent

01 Sep 2017

Maria

Nice hotel close to shrine of St Padre Pio.

No aircon when we get in the room, wait for 5 minutes still nothing, phoned the desk, the desk clerk said in 5 minutes they will turn on the aircon..... more than 5 minutes already still no aircon so I phoned them again... someone from the front desk answer \"Sii\" so I said I'm from room #104 as I was still talking she hang up. Pls educate your front desk, I don't speak Italian, English is preferred. Check in August 30, 2017, check out August 31, 2017. Anyway thank you for storing our luggage after we checked out, coz our bus going to Foggia was at 16:10 and also a big thank you who called a taxi going to Bus station.

2/10

Poor

23 May 2017

Verified traveler

Never again

Our first impression of the hotel was good although room was warm when we arrived, air con not operational . Spoke with main desk who said if it got any worse to come back to them, which we complied with. Lasted until half way through holiday but heat increasing , so reported this again and reception staff on duty said she would switch on air con but that it would not be effective till evening. During that day the heat from air con unit intensified to unbearable levels, we reported this to reception girl on duty who was unhelpful however the bar girl asked to see room which we complied with and she was horrified at the heat and reported this to the girl on reception who said wait till 21:30 and speak with colleague. We did he came to the room and agreed to warm and switched off air con unit at fuse box but said nothing can be done tonight just open door.We asked to speak with manager said it would be in the morning he would leave a note for manager. Our night was horrendous so much so that we booked a hotel elsewhere for remainder of holiday. Manager not in next morning left reception to deal with complaint but offered an upgrade which we declined due to previous evenings treatment. In addition to room problem we found not enough staff on to run hotel had to ask at reception for drinks at the bar. There was a function on over weekend and swimming pool was cordoned off so we were unable to use, mentioned this to reception who stated that it was to cold to use anyway.

10/10

Exceptional

23 Oct 2016

Jaime

Very close to Saint Pio

Overall almost excellent experience with the hotel Paraiso, we plan to come back.

10/10

Exceptional

19 Oct 2016

ken

Great Hotel in San Giovanni Rotondo!

The room was nice, great view of the valley! Location was excellent, walked across the street to enter the walkway up to the new church! Breakfast was wonderful. This hotel will be our first choice if get to the area again.

8/10

Excellent

16 Oct 2016

jerry

Great location for visiting Padre Pio Shrine

Comfortable hotel close to major Padre Pio sites. Be prepared to walk uphill to church and shrine. No restaurants nearby: they are mostly up the hill near the church. Travelled to San Giovanni Rotondo from Foggia by regional bus, then needed taxi to get to hotel. Check in was easy, room was ready. Felt like off-season as hotel was not very busy and extensive outdoor grounds not being used. Location was perfect for us because our focus was on visiting Padre Pio and we are used to walking.

4/10

Poor

04 Oct 2016

Verified traveler

The noises hotel I've stayed. Very difficult to sleep. We checked out a day early and they still charged us for the last night

10/10

Exceptional

30 Aug 2016

Sav

Just across a santuario padre pio a 10-15mn walk

Check in is fixed as hotel is not able to accommodate early check in due to their staff limitations.
A customer service training will help the staff who is warm but will help keep the 4star hotel title
The restaurant food is local and awesome,I would opt for a full/partial board in as the service and quality is MUCH better than outside. 5stars to the chef. 5stars to the hard working staff in the restaurant, they are ever so welcoming and are welcoming to even to explain the menu if you are foreigner.
A must mention is Taxi officer Nicola organised tru hotel who went out of the way when our family member was ill. He went all the way out to communicate with the doctors in Italian and stayed with us for the whole process - really humbled and grateful. Thank you and God Bless Nicola :-).

8/10

Excellent

17 Jul 2016

Carmelo

Peaceful

People friendly place. Fairly quiet area,

Partner

8/10

Excellent

10 Jul 2016

Verified traveler

Very nice hotel. Good location. Friendly staff.
Would make the following suggestions:
1. Almost no information in any language other than Italian in hotel information leaflets re busses, excursions etc.
2.Extreme caution is required at the hotel swimming pool. The depth drops quickly from 1 metre to 3 metres. With the exception of some small plates just above the water line there are NO warning signs.

Family

6/10

Pleasant

14 May 2016

Myrna

Language is the excuse.

Our room was too hot and not even air ventilation was present. They told was that it was due to a cold day prior to our arrival, but the hallway aircondioning was working well. Inspite of being a big
Hotel, personnels have no understanding of English. We requested a bagged breakfast since we were leaving early, they said yes but when we ask for it and told them that they said yes, the man at reception said no capez.

Family

10/10

Exceptional

11 May 2016

Joshua

Great Hotel for the Money

The Hotel itself was fantastic! comfortable room, balcony, great breakfast. This was the nicest hotel we stayed at in Italy, and it was also the cheapest.

I think my only complaint is the lack of nearby amenities outside of the hotel. What was around seemed to be closed (we were their a little before peak season - May 1st). It was very short walk to visit Padre Pio (which is the only real reason were there), so it was a great choice for us.

Partner

10/10

Exceptional

02 May 2016

Verified traveler

Great hotel!

Outstanding food - every meal

Family

10/10

Exceptional

19 Oct 2015

Verified traveler

Beautiful hotel just minutes from San Giovanni rot

Very pleasant place with great and friendly owners, a must stay when visiting the region

10/10

Exceptional

18 Oct 2015

Rose

I would recommend it

10/10

Exceptional

13 Oct 2015

Verified traveler

Found this hotel in every way excellent. Would tell anyone about it.
Thanks for referring it to me
Shirley Baker

8/10

Excellent

24 Aug 2015

tony

Great pool and beautiful grounds

Nice big room with large balcony. Breakfast was good too and lots of parking

8/10

Excellent

10 Aug 2015

Katie

Very enjoyable

We had a most enjoyable 2 night stay here.

It is just across the road from the entrance up to Padre Pio centre

Partner

2/10

Poor

28 Jul 2015

Sumera

Started of a very good holiday, but then encountered thiefs in the hotel, we had money and things stolen from our hotel room while we were not around, they have really upset me and my partner, the hotel owner was very rude and spoke with no respect and also threatens us. I will take this further !

Partner

10/10

Exceptional

02 Jun 2015

Verified traveler

Nice hotel, perfect for pilgrims

This hotel is perfectly located for access to the Padre Pio complex and has a few great restaurants within walking distance. For summer, it has a nice outdoor pool, patio and garden.

The surrounding area bears the scars of recent building work which doesn't appear to have been cleaned up (rubble etc) but the hotel grounds were clean and well attended to.

Family

10/10

Exceptional

27 May 2015

Zenaida

Nice hotel and good service

Nice hotel and good service.

Family

10/10

Exceptional

18 May 2015

Louise

Family trip to San Giovanni - May 2015

This hotel is ideal for anyone visiting the Padre Pio Shrine. The hotel is lovely and the food is delicious. Very good value for money.

Family

10/10

Exceptional

07 Jan 2015

Winfried

Great hotel, great location

We enjoyed being so close walking distance to Padre Pio's resting place and sanctuary. We stayed 2 days early January 2015 off season and found the hotel excellent and the in house restaurant superb. We would go back to this hotel again.

Partner

8/10

Excellent

23 Oct 2014

Verified traveler

Beautiful view off San Giovanni Rotondo

Very impressed of the Hotel view, the location, and the facilities of the room ok

6/10

Pleasant

11 Oct 2014

Verified traveler

Good hotel to Visit Padre Pio

The Hotel provided sufficient facililties and parking. Staff were friendly and help. Very close walk to both the Old and New Church relating to Padre Pio

4/10

Poor

31 Aug 2014

Mum

Nice hotel to look at but much loud music

Language was a problem as many staff could speak little English. Some staff were very helpful. I could not use the air conditioning as when it was on there was the smell of someone smoking. There was loud music nearly every night and towards the end of our stay the blind would not work properly so I could not get fresh air into the room at night.

Family

6/10

Pleasant

27 Aug 2014

Verified traveler

Pilgrimage

Greatly disappointed with response to complaint.
I reported room as being far too warm. I was told it would be dealt with by a hotel electrician/engineer. It never was.

4/10

Poor

14 Jul 2014

Max G.

Not What We Expected

We stayed in this hotel as an overnight stay before we reached our destination of Rimini. I only chose this hotel based off the location and the pictures from Hotels.com. Here is what sums up our stay: If you don't know who Padre Pio is, or you aren't extremely religious, then this town and hotel is NOT for you. We were even warned by the bartender at this hotel to stay close and not wander around the town at night. The hotel is the only decent thing in the town, but the people were generally unfriendly toward us - Some of the staff were down-right rude. We were the only family staying on the 2nd floor, so they had the entire wing turned 'off.' No lights in the hallways, windows boarded up. The restaurant was sub-par in taste, but still expensive. Best thing about the hotel? The pool. It was an all-around creepy and uncomfortable feeling and the worst stay in our 30-day vacation around Italy.

6/10

Pleasant

16 Jun 2014

Sylvain

Luxure hotel without luxe

Very good wellcome at desk office, we had lunch at hotel restaurant, nobody speeking english at restaurant, service and food ordinary for this Nice hotel, we had a very good meal at restaurant nearby(trattoria sale & pepe), the clue has been at 02h30 when I woke up and the temp inside room was 28, when before sleeping i set temp for 20C, this luxure hotel stop the air conditionning during the night! Maybe to save $, but they mention A/C on publicity, because of this main last reason, i will not recommand this hotel.

8/10

Excellent

23 Apr 2014

Fergus Murphy

Very good location close to sanctuary

This hotel is of very good quality for San Giovanni and provides great access to the new St. Pio basilica as long as you do not have mobility problems because you have to walk up a very steep hill to get there. The only negative is that the hotel floors are all tiled so it is quite loud when people are moving about.

6/10

Pleasant

20 Mar 2014

Verified traveler

not so gran

Hotel bathroom is a joke, could't even stand in shower (average guy ), the shower is not working properly, wifi is breaking every time you close you smartphone and not to say that is not compatible with laptops...at reception clearly having fun letting it all out on italian for one non-italian speaking guest... room was to hot with no good aircodition and the bed is too small ...overall overrated...

4/10

Poor

08 Mar 2014

Miguel

The hotel and rooms are clean, but the bed are very small, and not comfortable ! The heater was not working, I asked to fix it but the personal said all room are in the same.... I have a flu of this coldness room. :(

10/10

Exceptional

13 Oct 2013

Lizabeth

Great place to stay

This hotel is right at the foot of the new walk-way going up the opposite side (from the entrance) of the shrine to the crypt church. Huge and beautiful hotel (very large and slightly impersonal) but it has lovely rooms and excellent service. We felt the restaurant was nice but there was nothing remarkable about it.

We were there for the feast day of Padre Pio with tons of people at the hotel (busloads!) but we never felt crowded, rushed or made to wait. The view of the shrine and surrounding area is beautiful. It is a small uphill climb to the shrine from the hotel but since it is a climb uphill from any other hotel, this does not matter. Will definitely use this hotel again.

8/10

Excellent

21 Sep 2013

Tierney

great location for Padre Pio

Lovely hotel, great location. A little difficult when the receptionist doesn't speak a word of English.

8/10

Excellent

02 Sep 2013

Verified traveler

Great Location and Clean

Very nice looking hotel. Very clean - nice rooms and nice pool. You cannot beat the location - we were there to see the church where Padre Pio resided and it was a wonderful location. Noise levels were a little loud at night - not good sound barriers between the rooms but ear plugs could solve that. Restaurant prices a little high so we ate in the nearby village which was very nice. Best breakfast buffet we had while in Italy. It was excellent.

8/10

Excellent

11 Aug 2013

Ian

Very close to padre pio church

Everything good , standard rooms have lovely balconys economy rooms do not. Restaurant is the hotels weak link, restaurant too small and menu pretentious . But staff were very nice and did their best .

8/10

Excellent

22 Jul 2013

Sue

HOTEL CLOSE TO SANCTUARY

We had trouble finding the hotel and two police officers were kind enough to escort us there. We were very impressed. The hotel was very nice. The complimentary breakfast was the best we had during our two week vacation at other hotels. The buffet had a large selection. As we checked in the hotel clerk was a little frustrated being we didn't speak Italian but the manager was very kind and was happy to help us. Very nice accommodations for the price.

Family

2/10

Poor

02 Jul 2013

Don't recommend it

I stayed with my family at the hotel for one night. Even though the temperature was around 90F, the staff decided to turn off the AC around 11 pm. I woke up around 3 am all sweaty because it was so hot. I was hardly able to breath. Finally, I went to the receptionist to complain. They turned back the AC but by that time, I couldn't go back to sleep. I don't recommend it

Family

8/10

Excellent

12 Jun 2013

Cristian

Good Hotel, but small room

The Hotel is clean, good Restaurant, rooms clean but bathroom is small, small space to shower, small bed (standard room).

2/10

Poor

31 May 2013

Becky Wiggins

Unforgettable, unfortunately

Poor service alone is enough reason to avoid this place. While my husband was getting the luggage, I checked in and left our passports to be recorded. We went up to the room, got freshened up, and came back down where the person behind the desk was having a rather heated (and seemingly personal) conversation on the phone with someone. After being ignored for a couple of minutes, my husband asked for our passports, which he could see in the slot for our room. The attendant responded \"Tomorrow.\" (Usually we get them back within the first half hour.) My husband responded, \"Not tomorrow, now.\" The person behind the desk sulkily terminated her phone conversation, went in the back room, and came out less than a minute later with our passports-- she obviously hoped to avoid this work on her shift. When we walked by about 5 minutes later, she had resumed her heated phone conversation. There were 2 dining rooms. When we inquired how they differed, it was explained that one was for groups staying at the hotel and one was for individuals staying at the hotel. What was posted in the elevators that I thought were the 2 specials for the day was actually the entire menu for the day. The waiters were rude; without a word, one waiter cleared off the table when we were done eating. (He couldn't have known that we were done eating and didn’t ask.) The procedure for getting on to the internet was complicated and required the assistance of 2 people downstairs. Skip this place.

Family

10/10

Exceptional

16 May 2013

Dolores

Far beyond expected :-)

The hotel i guess is newly renovated or new because it is so clean. You cannot go wrong for the price. We never expect that there 's a nice hotel in the area of San Giovanni. The only thing is... It's a walking distance but it's quite a walk and a bit incline. But other than that... The hotel is nice.