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Hótel Á

Iceland Iceland , West Iceland
BORGARNES, Kirkjuba L Borgarnes Western Region 320
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9.2 Excellent 1,502 Reviews
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Hotel details

Useful information about Hótel Á before you book

Enjoy stunning views from the terrace and garden at Hótel Á. Located in Borgarnes, this hotel offers complimentary Wi-Fi, a cozy fireplace in the lobby, and daily room service (limited hours).

Mingle with fellow guests at the complimentary daily reception and unwind at the bar/lounge. Start your day with a free buffet breakfast (8 AM - 10 AM).

The 25 guestrooms feature heated floors, complimentary wired internet, desks, and blackout drapes/curtains. Daily housekeeping ensures a comfortable stay.

Nearby attractions include Barnafoss and Hraunfossar (within a 10-minute drive), Husafell Canyon Baths (7. 1 mi), and Vidgelmir Lava Tube (9 mi).

Free self-parking is available onsite.


When you stay at Hotel Xcaret Arte - All Parks / All Fun Inclusive, Adults Only - All inclusive in Playa del Carmen, you'll be on the beach, within a 5-minute drive of Xplor Theme Park and Xenses Park. This beach property is 1 mi (1.7 km) from Xcaret Eco Theme Park and 3.1 mi (4.9 km) from Terminal Punta Venado.

Treat yourself to a stay in one of the 900 individually furnished guestrooms, featuring indoor private hot tubs and Smart televisions. Your memory foam bed comes with down comforters and Egyptian cotton sheets.

Rooms have private balconies. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment.

Featured amenities include a 24-hour business center, a 24-hour front desk, and laundry facilities. Planning an event in Playa del Carmen?

This property has facilities measuring 26372 square feet (2450 square meters), including a conference center. A roundtrip airport shuttle is complimentary (available 24 hours).

Popular amenities

Free WiFi
Parking available
Bar/Lounge
Airport transfers
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Beach services
Smoking areas
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available By ocean EarthCheck Caters to adults only Professional property host/manager Pets allowed Pet max weight (per pet) in kg is 4 Pet max weight (per pet) in lb is 9 Only dogs and cats are allowed Maximum number of pets per room 1 Service animals are allowed Service animals are exempt from fees/restrictions Pets cannot be left unattended

Cleaning and safety

Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
  • Special Instructions
    This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • Safety features at this property include a fire extinguisher and a smoke detector
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Minimal age
    18
  • Optional fees
    • Pet fee: USD 150 per pet, per stay
    • Service animals are exempt from fees

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Portuguese

    English

    Italian

    French

    Spanish

Nearby attractions

Cenote Santa Cruz 0.8 km / 0.5 mi
Museum of Popular Mexican Art 1.6 km / 1 mi
Xenses Park 1.9 km / 1.2 mi
Xcaret Eco Theme Park 2 km / 1.3 mi
Xplor Theme Park 2.4 km / 1.5 mi
Río Secreto 3.5 km / 2.2 mi
Terminal Punta Venado 4.9 km / 3.1 mi
Centro Maya Shopping Center 6.5 km / 4 mi
Playacar Beach 6.8 km / 4.2 mi
Piste Cyclable sur Paseo Xaman-Ha 7 km / 4.4 mi
Mahi Golf Course 7.7 km / 4.8 mi
Xaman Ha Aviary 8 km / 4.9 mi
Paseo del Carmen 8 km / 5 mi
Playa del Carmen Maritime Terminal 8.2 km / 5.1 mi
Founders Park 8.3 km / 5.2 mi

Facilities

Total number of rooms
Hotel
Wheelchair-accessible
Car park
24-hour reception
Check-in hour
Check-out hour
Wi-fi
Fireplace
Garden
Terrace
Luggage room
Bar
Restaurant
Breakfast
Breakfast buffet
Minimum check-in age
Meal plans

Available board options

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

Upon availability

Room options

  • TWIN STANDARD TWIN • STANDARD • 1 Bedroom • 16 m² TWN.ST
    TWIN STANDARD
    TWIN STANDARD

    TWIN • STANDARD • 1 Bedroom • 16 m²

    Guests: 1–2 • Adults: max. 2 • Children: max. 1

    Non-smoking room

    🛏 2 × Single bed 80-130 width

    Room overview
    Room type TWIN
    View / characteristic STANDARD
    Room code TWN.ST
    Occupancy Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bedrooms 1
    Room size 16 m²
    Bed setup 2 × Single bed 80-130 width
    Facilities
    Included facilities
    Desk Shower: 1 Hairdryer Internet access Housekeeping Towel menu Toiletries
    Facilities with extra charge
    Wi-fi
    TWIN STANDARD

    TWIN • STANDARD • 1 Bedroom • 16 m²

    TWIN STANDARD
    TWIN • STANDARD • 1 Bedroom • 16 m²
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Non-smoking room
    Bed setup
    🛏 2 × Single bed 80-130 width
    Included facilities
    Desk Shower: 1 Hairdryer Internet access Housekeeping Towel menu Toiletries
    Facilities with extra charge
    Wi-fi
  • TRIPLE BASIC TRIPLE • BASIC • 1 Bedroom • 18 m² TPL.Z1
    TRIPLE BASIC
    TRIPLE BASIC

    TRIPLE • BASIC • 1 Bedroom • 18 m²

    Guests: 1–3 • Adults: max. 3 • Children: max. 1

    Non-smoking room

    🛏 3 × Single bed 80-130 width

    Room overview
    Room type TRIPLE
    View / characteristic BASIC
    Room code TPL.Z1
    Occupancy Guests: 1–3 • Adults: max. 3 • Children: max. 1
    Bedrooms 1
    Room size 18 m²
    Bed setup 3 × Single bed 80-130 width
    Facilities
    Included facilities
    Bathroom: 1 Housekeeping Towel menu Desk Toiletries Internet access Hairdryer Shower: 1
    Facilities with extra charge
    Wi-fi
    TRIPLE BASIC

    TRIPLE • BASIC • 1 Bedroom • 18 m²

    TRIPLE BASIC
    TRIPLE • BASIC • 1 Bedroom • 18 m²
    Guests: 1–3 • Adults: max. 3 • Children: max. 1
    Non-smoking room
    Bed setup
    🛏 3 × Single bed 80-130 width
    Included facilities
    Bathroom: 1 Housekeeping Towel menu Desk Toiletries Internet access Hairdryer Shower: 1
    Facilities with extra charge
    Wi-fi
  • DOUBLE STANDARD DOUBLE • STANDARD • 1 Bedroom • 16 m² DBL.ST-1
    DOUBLE STANDARD
    DOUBLE STANDARD

    DOUBLE • STANDARD • 1 Bedroom • 16 m²

    Guests: 2–1 • Adults: max. 2 • Children: max. 1

    Non-smoking room

    🛏 Double bed 131-150 width

    Room overview
    Room type DOUBLE
    View / characteristic STANDARD
    Room code DBL.ST-1
    Occupancy Guests: 2–1 • Adults: max. 2 • Children: max. 1
    Bedrooms 1
    Room size 16 m²
    Bed setup Double bed 131-150 width
    Facilities
    Included facilities
    Housekeeping Desk Toiletries Internet access Hairdryer
    Facilities with extra charge
    Wi-fi
    DOUBLE STANDARD

    DOUBLE • STANDARD • 1 Bedroom • 16 m²

    DOUBLE STANDARD
    DOUBLE • STANDARD • 1 Bedroom • 16 m²
    Guests: 2–1 • Adults: max. 2 • Children: max. 1
    Non-smoking room
    Bed setup
    🛏 Double bed 131-150 width
    Included facilities
    Housekeeping Desk Toiletries Internet access Hairdryer
    Facilities with extra charge
    Wi-fi
  • FAMILY ROOM STANDARD FAMILY ROOM • STANDARD • 1 Bedroom • 32 m² FAM.ST
    FAMILY ROOM STANDARD
    FAMILY ROOM STANDARD

    FAMILY ROOM • STANDARD • 1 Bedroom • 32 m²

    Guests: 1–4 • Adults: max. 4 • Children: max. 2

    Non-smoking room

    🛏 4 × Single bed 80-130 width

    Room overview
    Room type FAMILY ROOM
    View / characteristic STANDARD
    Room code FAM.ST
    Occupancy Guests: 1–4 • Adults: max. 4 • Children: max. 2
    Bedrooms 1
    Room size 32 m²
    Bed setup 4 × Single bed 80-130 width
    Facilities
    Included facilities
    Housekeeping Towel menu Desk Toiletries Shower: 1 Hairdryer Internet access
    Facilities with extra charge
    Wi-fi
    FAMILY ROOM STANDARD

    FAMILY ROOM • STANDARD • 1 Bedroom • 32 m²

    FAMILY ROOM STANDARD
    FAMILY ROOM • STANDARD • 1 Bedroom • 32 m²
    Guests: 1–4 • Adults: max. 4 • Children: max. 2
    Non-smoking room
    Bed setup
    🛏 4 × Single bed 80-130 width
    Included facilities
    Housekeeping Towel menu Desk Toiletries Shower: 1 Hairdryer Internet access
    Facilities with extra charge
    Wi-fi

Guest reviews

What other guests saying about Hótel Á

9.2
Excellent
1,502 Reviews
Cleanliness
9.6 /10
Service
9.2 /10
Comfort
9.4 /10
Condition
9.6 /10
Amenities
9.4 /10
100 reviews shown
2/10
Poor
28 Jun 2026
Dana
The resort itself is beautiful, but unfortunately the service did not meet the expectations of a five-star all-inclusive property.

We experienced several service issues throughout our stay. Room service on our first night arrived more than two hours late after we had already canceled the order, waking us at nearly 2:00 a.m. Housekeeping also removed our bathrobes while we were still checked in without any explanation.

Our dinner at Encanto was disappointing due to an unprofessional server who was rude, moved our belongings around the table, and failed to explain the tasting menu. We left before completing the meal because the experience was so unpleasant.

The biggest issue occurred on our departure day. Multiple staff members assured us we could use the resort facilities until 7:00 p.m. before our airport transfer. However, when we went to have dinner, we were told the policy was actually 6:00 p.m., denied service, and escorted out of the resort.

The property is stunning, but the inconsistent communication and poor customer service overshadowed what should have been a relaxing luxury vacation.
Friends
10/10
Exceptional
28 Jun 2026
Cynthia Elizabeth
I loved it! Definitely recommend!!!!
Partner
10/10
Exceptional
26 Jun 2026
Salvador
Simply the best!
Partner
10/10
Exceptional
25 Jun 2026
Henry
Amazing
Partner
10/10
Exceptional
25 Jun 2026
Cesar
The location was amazing, the staff was amazing, overall great experience
Partner
10/10
Exceptional
25 Jun 2026
Himali
Wonderful
Partner
10/10
Exceptional
25 Jun 2026
Patrick
This is one of the best properties we’ve ever stayed at. From the cleanliness of the rooms to the never ending list of things to do at the resort. Don’t wait on this, book it now!
Partner
10/10
Exceptional
21 Jun 2026
Vanessa M Perez
Excellent resort. Planning to return soon
Partner
10/10
Exceptional
20 Jun 2026
Matthew
Simply Incredible
10/10
Exceptional
19 Jun 2026
Ong
If you love outdoors activities, this is the resort to stay at.
Friends
10/10
Exceptional
18 Jun 2026
Heidy
Best place for a vacation!
Partner
8/10
Excellent
14 Jun 2026
Debbie
Overall, we had a great time. It’s a beautiful property. The staff is sweet and tries very hard. It’s a very confusing layout though, was difficult to navigate. My only real complaint was the air conditioning did not work properly. Our room stayed much too hot ….
Family
10/10
Exceptional
13 Jun 2026
Linda
Best place to stay !
Family
10/10
Exceptional
12 Jun 2026
Juan
Amazing property and free access to the parks
10/10
Exceptional
12 Jun 2026
Jaime
Muy caro los precios
Partner
10/10
Exceptional
09 Jun 2026
Mohammad
Property and people and room everything amazing
10/10
Exceptional
09 Jun 2026
Jonathan
Una experiencia unica de principio a fin, si tienen la oportunidad hospedense aqui, y disfruten de las instalaciones del hotel, actividades y comidas incluidas. No olviden hacer sus reservaciones a los restaurantes incluidos. Saludos
Partner
10/10
Exceptional
09 Jun 2026
Jonathan
Toda una grata experiencia, empeznado por el recibimiento, continuando por el hospedaje, hasta el check out. La comida en todos los restaurantes, incluyendo el room service; increible. Las bebidas increible, todos te tratan muy bien y te ayudan con cualquier duda que tengas. Si tienen la oportunidad de ir y hospedarse, haganlo. Mi unica recomendacion es que durante su estadia no hagan reservaciones a parques lejos como Xelha o Xoximilco, tour a xenotes o isla mujeres ya que te toma bastantes horas en el dia. En cambio Parque Xcaret, Xplor o Xenses estan ahi cerca y puedes ir y regresarte al hotel facilmente con el transporte que pasa cada 20 minutos. No olviden hacer su reservaciones a los restaurantes del hotel con tiempo. Saludos
Partner
10/10
Exceptional
09 Jun 2026
Gildardo
The rooms were super clean. The staff was super friendly. Food was amazing.
Business Family_with_children
10/10
Exceptional
08 Jun 2026
Josue
Breakfast. Drinks
Partner
10/10
Exceptional
08 Jun 2026
Raymond
Resort and rooms are beautiful, the food is amazing and the parks are awesome
10/10
Exceptional
07 Jun 2026
Shawn
Worth staying here , everything is well worth the money.
Family
10/10
Exceptional
06 Jun 2026
Antonio Morales
Great!!!
10/10
Exceptional
05 Jun 2026
Stacy
As always, Xcaret was amazing!
Partner
10/10
Exceptional
03 Jun 2026
Valeria
Best place I’ve ever been. Recommended 100%, it couldn’t be better. Sincerely from Puerto Rico!
Family
6/10
Pleasant
03 Jun 2026
Vladimir
Very nice hotel but for a property that charges almost $1200 for one night stay in Mexico the amenities and food quality at some restaurants were pretty poor, if this hotel was $500-$600 then it would be a great stay. Bottom line parks are great but food and fun and facilities are lacking nd a lot of things are for extra pay, like for example if you want to order wine after 11pm, it’s not possible, only if you buy a bottle, bottle of Belvedere vodka to the room is $160. There is no pool or beach place with a nice music vibe, everything is pretty quiet, so if you want a more party hotel I’d go with Hard Rock or something
10/10
Exceptional
03 Jun 2026
Ji Soo
The hotel staff were very kind and helpful. I would stay again!
4/10
Poor
02 Jun 2026
Alexis
El Staff perdidos nunca sabian nada o daban malas recomendaciones sin saber
Friends
10/10
Exceptional
30 May 2026
Jonathan
My wife and I recently stayed at Hotel Xcaret Arte, and the experience exceeded our expectations from start to finish. If you’re looking for a peaceful, romantic, luxury resort that focuses on relaxation rather than a party atmosphere, this is the place.

The property itself is absolutely breathtaking. The architecture, natural beauty, rivers, and attention to detail throughout the resort create an atmosphere unlike any other all-inclusive we have visited. Everywhere you look feels like a postcard.
Partner
10/10
Exceptional
29 May 2026
Naeomi
Our stay at Xcaret Arte was amazing. Most of the food was amazing, there’s definitely variety and other restaurants you can go to after if you don’t like the one you ate at. The staff was so kind and helpful. They worked with us to accommodate any changes we requested in itinerary. Having the parks included with transportation provided was a huge plus. The room was amazing!
Partner
10/10
Exceptional
28 May 2026
mario
This property was absolutely mind blowing. The attention to detail on eveything from the staff, the grounds, the food, the amenities, Superb.
Self
8/10
Excellent
26 May 2026
Shanna Lynn
The spa was amazing! A must do!
Partner
10/10
Exceptional
25 May 2026
Kevin
Staff was always helpful and very attentive! Love all the service and your truly feel like its a get away ! We love this place and habe came several times. Dont have any negative thing to say about it honestly.
Partner
6/10
Pleasant
24 May 2026
Constanza Concha
The hotel was okay, nothing out of the ordinary. I think it is very overpriced for what they offer. The gym didn’t even have something as basic as cold water, and the coffee machine in the room had small insects in it. There wasn’t much variety of drinks available — only basic options — compared to other hotels I have stayed at before, where I paid much less than for this hotel. Overall, this hotel was not what I expected for the price I paid.
Partner
10/10
Exceptional
24 May 2026
Salvador
The place is Amazing and the food as well. Every employee was super nice. We upgraded to Casa de los Artistas to have the Ocean view. Highly recommend. Love that it’s an Adult only. You get to have your own Butler to make any reservations that you need to restaurants or Spa. They take care of everything. We are definitely coming back to enjoy more of these beautiful Resort and all of the amenities that it offers. They have other areas that are family friendly it looks Amazing as well. They truly offer so much and make you feel like home.
Partner
10/10
Exceptional
16 May 2026
Javier
El check in muy demorado
10/10
Exceptional
14 May 2026
Wendy
Very clean
6/10
Pleasant
12 May 2026
Miguel
We decided to celebrate our wedding anniversary at Hotel Xcaret Arte.
We received to fill out the list of activities, and we did it, we said the reason to visit this hotel.
The day of our anniversary we went to a restaurant for dinner and to celebrate, they asked if we are celebrating something and we told them, but nothing happen, no celebration, at least we expected a plate with piece of cake and letter say \"Happy anniversary\" or something, but nothing.
For me I do not care, but for my wife is a big deal.
We tried to do this kind of trip for the last five years and this is the first time that nothing happens, very disappointed.
We have a picture where we celebrate with a piece of cake our anniversary each but not this time.
I know Xcaret wants to charge for everything, but for a piece of cake saying Happy Anniversary is too much.
And we left a Tip to the Waitress for nothing.
And is worst when see a lot of videos from other people that celebrate birthdays of Anniversaries with those kinds of attentions that we did not have.
Partner
10/10
Exceptional
09 May 2026
Melissa
Stayed at Xcaret Arte for my 24th birthday. Everything was a 10/10 experience . Best birthday ever . I cannot wait to visit again ! Thank you to all the staff for the excellent hospitality. Everyone was very kind and welcoming.
Partner
10/10
Exceptional
04 May 2026
Paige
We loved everything! The food was outstanding, but you should make reservations before the trip. The room was comfortable and clean, and we loved the two hammocks on the balcony. We took advantage of the free classes- salsa dancing, watercolor, weaving, stretching. The whole property felt lush and tropical, and we had so much fun exploring down different pathways. Be sure to visit the chapel on top of the hill! The only thing that surprised us was how expensive the basic spa services were, so we skipped those but didn't miss them at all. We would go back!
Friends
10/10
Exceptional
04 May 2026
Matthew
​If you are looking for a resort that perfectly blends luxury, culture, and natural beauty, Hotel Xcaret Arte is truly in a league of its own. It is a massive, stunning property, and I highly recommend staying for at least a full week to actually maximize the experience and enjoy everything available.
​The Culinary Experience
​The food here is on another level—all-inclusive is definitely the way to go because every meal feels like a premium experience.
​Tah-Xido: The Hibachi was absolutely amazing and a must-do for dinner.
​El Mercado de San Juan: While the variety is great, the desserts here were a personal favorite.
​The Service: Across every single restaurant, the servers were amazing. In fact, the entire staff was incredible; the housekeeping team, in particular, did a fantastic job keeping everything spotless.
​The Resort & Amenities
​The beauty of this resort is almost hard to describe. It is very large, but every corner is visually incredible and the amenities are top-notch. One of the coolest features is the art classes—being able to take a pottery or painting class right on-site adds a unique layer to the vacation that you don't find elsewhere.
​Excursions
​You cannot stay here without taking advantage of the excursions. The trips to Chichén Itzá and the cenotes were highlights of the trip—well-organized and breathtakingly beautiful.
​Final Verdict: It’s a beautiful, expansive resort with fantastic staff and world-class food. If you can swing a seven-day stay, do it.
Partner
8/10
Excellent
01 May 2026
Lupita
Cuando me quise registrar en la recepcion Edgar, el de recepcion, fue muy grosero y me dio una respuesta muy cerrada al momento de yo no tener una identificacion. Cuando yo tenia todos los comprovantes de ser la persona en ocupar la reservacion. Yo sabia que se arreglaria todo pero el me dijo que no podia hacer nada!!! Pues es el precio del hotel es para tratar a los habitantes con cortesia y el fue muy grosero y falta de etica profesional. Nunca se me pidio una disculpa ni de parte de el ni del supervisor.
Partner
10/10
Exceptional
01 May 2026
Destiney
Staff was amazing and the hotel was one of the best places I've ever stayed
Partner
10/10
Exceptional
01 May 2026
Carlos A Alvarado
Everything about the hotel was spectacular: the facilities, the food, and the activities.
10/10
Exceptional
28 Apr 2026
Jesus
The property was amazing. They do really pay attention to detail. The food was delicious very authentic. The buffet options were insane they had a lot. We opted out of the time share presentation.
Partner
10/10
Exceptional
24 Apr 2026
Bryan
Todo estuvo excelente. Servicio, atención, comida. Una experiencia totalmente única
Partner
10/10
Exceptional
19 Apr 2026
Marlene
Un súper hotel
Family
10/10
Exceptional
17 Apr 2026
Rafael
N/A
Family
10/10
Exceptional
17 Apr 2026
Alberto
Excellent resort. A little pricier than other resorts but once you’re there you know where all the extra money goes to. Above our expectations. Will definitely go again!
10/10
Exceptional
16 Apr 2026
Minwoo
goid
10/10
Exceptional
16 Apr 2026
Brielle
Honestly everything was amazing -staff, activities, rooms, food, etc
10/10
Exceptional
15 Apr 2026
Kevin
Great food and great services
Partner
10/10
Exceptional
14 Apr 2026
Jason
It's the kind of place where you feel like every detail is intentional. I can't recommend it enough- if you love a well managed, serene escape full of natural beauty, this is it!
Partner
10/10
Exceptional
12 Apr 2026
Sierra
This property is absolutely amazing. This is by far the best food I’ve ever had at an all inclusive. The beach area at the resort is extremely clean and beautiful. The rooms are gorgeous. The access to their parks is a nice touch, but the resort itself is so nice you honestly don’t even need to leave.
Partner
10/10
Exceptional
12 Apr 2026
Jose
Always amazing to stay here
Partner
10/10
Exceptional
11 Apr 2026
Crystal
Very lovely place , food and amenities were amazing
Partner
10/10
Exceptional
11 Apr 2026
Pedro Cesar Garcia
Everything was great Clean room , staff was great
, great food, but a bit pricey
Partner
10/10
Exceptional
10 Apr 2026
Violeta
Literally dream vacation. Staff, food, parks, resort was all perfect
Partner
10/10
Exceptional
09 Apr 2026
Merlin
This place completely ruined every other trip for me… in the best (and worst) way possible. I genuinely grieve leaving it. Nothing compares.

The food? Unreal—every single bite was perfect. The staff? Beyond exceptional—so attentive, so warm, truly over the top in the best way. And the aesthetic and atmosphere? Absolutely stunning… it felt like a dream the entire time.

I loved everything about this place and this trip. If I could relive it over and over again, I would without hesitation.
Business Friends
10/10
Exceptional
08 Apr 2026
Jasmine
It w
2/10
Poor
06 Apr 2026
Ebany Fabiola
I rarely leave reviews, but I truly wish someone had warned me.

Our “welcome gift” turned into a $1,400 upsell just to access parts of the all-inclusive resort. Nowhere was it clearly explained that these amenities required an upgrade. This upgrade was also supposed to include a butler, yet we never met or heard from this person our entire stay.

Yes, the property is large and beautiful, but the lack of signage and helpful staff made it frustrating to navigate. We got lost multiple times, and even a staff member trying to help us had to call for directions.

The food was very underwhelming. Every buffet felt exactly the same, and even the wedding we attended had food identical to the buffets. The bride also struggled with poor coordination from her wedding planner, and the wedding party lost about 3.5 hours of scheduled time due to disorganization.

Customer service was disappointing. Staff rarely greeted guests, avoided eye contact, and basic hospitality like a smile or a simple hello was missing. Housekeeping only serviced our room once during our 4-day stay, which was right after check-in.

Checkout was just as cold. No one asked about our stay or thanked us, but they were quick to push a timeshare presentation.

Overall, this resort seems to rely on its size rather than service or quality. The food felt mass-produced and the customer service did not match the price.

Would not recommend!!!!
Family_with_children
4/10
Poor
06 Apr 2026
Leah Marie
We were actually pretty disappointed overall with our stay here...

At first, we thought the resort was very nice. But in the first 5 minutes upon entering our room, we discovered 3 different things that were broken, and then more things over the course of our 4-day stay. We also heard this from many other guests as well that they were having the same issues. We also found that the room wasn't very clean... our comforter was dirty and there was someone else's hair blowing around the bathroom floor.

Outside of our room, the resort is EXTREMELY confusing, and the map and spiel that they give you when you check-in isn't helpful at all. We got lost at least 10 different times and had to ask for help any time we tried to get ANYWHERE, and everything is a walk or far apart.

There's also not much for nightlife here, there's only like 2 places we found to grab food or drinks at night, and the food overall was extremely disappointing and unimpressive. We even spent $350 USD one night on dinner, and they served us two tiny little plates of food and we were still hungry when we left.

I will say that the staff are all extremely friendly and helpful, but we would not stay here again.
Partner
10/10
Exceptional
06 Apr 2026
Ana
We LOVED our vacation at Xcaret Arte Resort. From the moment you arrive at the airport you have a shuttle pick you up and take you to the hotel where you will be welcomed with a moist towel, a treat and ice cream popsicle. And that fragrance in the lobby! It smells so good. Every area of the hotel has its own distinct fragrance. The All Inclusive Package was just that, all inclusive. Down to your toothbrush and slippers. The Xcaret parks are so beautiful! We visited three plus the Chichen Itza pyramids. All of this plus transportation to the parks is included in your package. It is pricey but well worth it for what it included. We would definitely take this trip again.
Family
10/10
Exceptional
05 Apr 2026
marco
amazing everything
Partner
10/10
Exceptional
02 Apr 2026
Roberto
Very excellent stay
10/10
Exceptional
01 Apr 2026
Gerald
Everything
Partner
10/10
Exceptional
30 Mar 2026
Benjamin
Everything was very clean - endless activities to take part in.

The staff went well above and beyond to ensure our stay was amazing.
6/10
Pleasant
30 Mar 2026
Fernando Lopez
excellent food
10/10
Exceptional
30 Mar 2026
Hannah
This hotel was probably the best place I have ever stayed at. The property was immaculate, there were so many members of staff ensuring everyone there had an amazing stay. Our room was cleaned and restocked twice a day with fresh water and snacks. The hotel itself is massive but feels boutique in a way due to how it’s split by casa’s with individual roof top pools and lobbies. The main pool and restaurant areas are so clean and beautifully designed.
Everything was so thought out from someone coming round to clean sunglasses by the pool to refillable water bottles that can be filled up on site and around the parks. The restaurants were all wonderful, Arenal was our favourite for dinner but Mercado the Mexican buffet offered everything and more that you could ask for and this was our go to spot for breakfast. Any restaurant you go to will be a great experience. The transport to and from the parks is smooth and organised. We did a textile workshop one lunch time and it was lovely, the little bag they give you to bring your creation home is just as good as what you make!
We stayed 10 nights and did 6 different parks/tours with still more we could have done. We were honestly so sad to leave and would recommend this place to anyone thinking about it.
Partner
10/10
Exceptional
23 Mar 2026
Justin Luna
A truly amazing experience, will definitely be coming back. There is just so much to do everyday and the staff and people were amazing, the mercado buffet was our favorite area to eat i.
8/10
Excellent
23 Mar 2026
Maria
The experience was great, especially the food. The only negative experience we had was with the guy who took us to our room. He became very pushy when trying to convince us to attend a time share meeting and then got upset and said “well this isn’t for everyone” and stormed out the room. He seemed high and had a strong odor coming from his mouth like he’d been smoking.
Partner
10/10
Exceptional
20 Mar 2026
Tammy
Great place best place to stay
Partner
10/10
Exceptional
19 Mar 2026
kevin
Amazing
8/10
Excellent
17 Mar 2026
Sandra
Several days there were no lounge chairs available by any of the pools. So, we couldn't enjoy the pools.
Partner
10/10
Exceptional
16 Mar 2026
Marcos Antonio
Very clean, everyone was very nice and friendly!!
4/10
Poor
15 Mar 2026
Jessica
Our stay included 2 rooftop pools and they shut down access to one of them during our stay for a private event for all the days we were there. One day is bad luck, but our entire stay? This hotel was so expensive because of the included amenities. Plus they have an entire section dedicated to ‘exclusive access’ and on top of that they shut down another pool?

And everytime we asked for helped we were always redirected to another staff member.

An example of this: we brought cash to tip the staff, we went to concierge to ask, they directed us to reception. Reception directed us to the boutique shop. The shop directed us back to concierge. No one wants to actually help. They just want you to go away and not be a bother, but they still want us to tip, and participate in the time share lunches and sell you stuff when you already paid to be at this expensive hotel. The food there also messed up our stomachs pretty bad. We went with a group and it effected everyone.

The hotel is very nice. But the staff and the food quality are disappointing at best.
Partner
10/10
Exceptional
04 Mar 2026
Monica Kristine
Great except for not the best beach access! Convenient shuttles to parks
Family
10/10
Exceptional
04 Mar 2026
Elizabeth
Room was clean. Food was amazing. Staff was courteous all the time. Most definitely will be returning.
Partner
10/10
Exceptional
02 Mar 2026
Lynn
We just returned from a weeklong trip to Xcaret Arte. What a beautiful resort! We had the basic Garden Suite and the room was gorgeous! The food was the best we have ever had at an all-inclusive resort. The staff at the resort is very friendly and they go out of their way to make your stay special. The free transportation and entrance to the various Xcaret parks was the cherry on top. We highly recommend this resort. I can’t wait to return!
Partner
10/10
Exceptional
02 Mar 2026
Abbie
The resort was big and we went to Fuego at night and did ATV,Ziplining and more. It was so fun!
2/10
Poor
01 Mar 2026
Simon
Food or room kept me sick the entire stay. Only felt good when doing excursions and swimming. Also, there was nothing to do but swim. Not worth the money.
10/10
Exceptional
27 Feb 2026
Kimberly
I loved everything about this resort. My room, the staff, the amenities and the food met all of my expectations
Friends
10/10
Exceptional
24 Feb 2026
Jesus
Room was clean , view was amazing , food was amazing , best vacation ….
Partner
10/10
Exceptional
22 Feb 2026
Brenda
Beautiful resort, clean rooms, awesome staff, great food and drinks. So much to do!
Business Partner
10/10
Exceptional
19 Feb 2026
William
Beautiful hotel! It is enormous and it takes a bit of time to learn the layout. Signage could be improved. Staff were very helpful and everyone spoke English well. We will go back!
Friends
10/10
Exceptional
18 Feb 2026
Petra
Amenities and clean room
Family
10/10
Exceptional
17 Feb 2026
Barbara
Beautiful views, loved the rooftop pool, food was fab, transportation systems worked well!
Partner
10/10
Exceptional
11 Feb 2026
Emmanuel
Rooms were spotless. The staff were all amazing. The food was *chef's kiss*. I will be most definitely returning for a longer stay.
Leisure Family
10/10
Exceptional
08 Feb 2026
Betsy Shantal
Amazing staff and great resort. Workers there made it the best
Leisure Partner
10/10
Exceptional
08 Feb 2026
Oscar
Staff was great and friendly! The attention to the cuisine and drinks were 10/10!
Leisure Partner
8/10
Excellent
07 Feb 2026
Blake W.
We enjoyed our stay at Xcaret Mexico. The grounds were beautiful and the various park adventures were great.
Leisure
10/10
Exceptional
05 Feb 2026
Piper
Room was great and clean. The resort itself was beautiful and we enjoyed exploring the grounds. Staff was very friendly and accommodating. We really enjoyed Eliel at Cayuga.
Partner
6/10
Pleasant
03 Feb 2026
yanira Lisset
It was nice we purchase river view didn’t get the room . Our internet was down so our phones tv wasn’t working which means we couldn’t order room service . The other thing also when we arrive they start pushing you for promotions when you just want to relax. Other than that it was a good stay
Leisure Partner
8/10
Excellent
02 Feb 2026
Melissa
I enjoyed the swim out room, the food was excellent and the pools. I did not enjoy that you can't order food at the poolside, just drinks. I also didn't enjoy the check in/check out process. There wasn't a clear desk to go to. We had someone walk us a very long way to our room and he did not use that time to explain the restaurant locations or activities at the hotel which would have been a great time. We stayed in our small area of the resort because we felt confused. When it was time to check out, we had no idea where to go and were told 3 different places. That should be very clear and easy process, especially when your car is waiting for you to go to the airport.
10/10
Exceptional
25 Jan 2026
Boe
Resort is amazing! Pools is excellent, Food is excellent. Beach is excellent. Activities are excellent. Room cleanliness and overall resort is pristine. We thoroughly enjoyed the whole expierence. Our one knock would be the butler service is by far the worst we have experienced in our 5-6 Mexican stays
Partner
10/10
Exceptional
25 Jan 2026
Victoria
Clean rooms, excellent service and food choices.
Leisure Family
10/10
Exceptional
23 Jan 2026
Magdaleno
Xcaret Arte exceeded every expectation. The food and drinks were consistently excellent—high quality, well-prepared, and abundant throughout the stay. What truly sets this resort apart, though, is the staff. The hotel team, the transportation crew, and every single staff member at the affiliated Xcaret parks were exceptional: professional, friendly, attentive, and genuinely proud of what they do. Transportation was seamless and well-organized, making it incredibly easy to enjoy the parks without stress. The entire experience felt thoughtful, immersive, and first-class from start to finish. I highly recommend Xcaret Arte and am already looking forward to returning soon.
Leisure Friends
10/10
Exceptional
23 Jan 2026
Ruben
Ok
10/10
Exceptional
22 Jan 2026
Denice
The whole concept is unique
Leisure Family
10/10
Exceptional
22 Jan 2026
Miguel Angel
I LOVE IT!
Leisure Family


Hotels Nearby

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Hotel Husafell
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Hotel Husafell

Husafell, Borgarbyggd, Borgarnes, 311

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The hotel offers 48 luxurious rooms in four sizes, Standard, Deluxe, Superior Deluxe, and Suite. Each room is decorated with paintings from Húsafell's own world-renowned artist, Páll Gudmundsson.

The hotel itself offers breathtaking views as it was designed in harmony with mother nature. Húsafell is a natural playground and perfect base to explore nearby Langjokull glacier, the highlands and Snaefellsjokull National Park.

For active types there's a golf course and surrounding hiking trails. We can arrange glacier excursions, super jeep tours, horseback riding and anything your adventurous heart desires whether under the Midnight Sun of summer or Northern Lights of winter.

Activities:Lindin- Geothermal Pool (3800 ISK/adult)Canyon bath- Geothermal Natural Pool guided tour (9900 ISK/adult)

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4 STARS

Hotel Husafell

Husafell, Borgarbyggd, Borgarnes, 311 | Show on Google

~ 9.5 km from Hótel Á

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Fosshotel Reykholt
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Fosshotel Reykholt

REYKHOLT, Halsasveitavegur

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Reykholt, home to Iceland's renowned saga writer, poet, and historian Snorri Sturluson, remains a significant historical and cultural site. Here, guests can explore two beautiful churches, Snorri's natural hot pool (Snorralaug), Heimskringla, and Snorrastofa—an exhibition of Snorri's writings and a research center for medieval studies.

A short drive from Reykholt reveals the waterfalls of Hraunfossar and Barnafossar, Deildartunguhver (Europe's most powerful hot spring), and several lava tubes and caves. Located in Borgarfjörður, western Iceland, Reykholt is less than 90 minutes from Reykjavík.

The museum, bus station, restaurants, and shops in Borgarnes are a 30-minute drive away, while the Grabrok volcano hiking trail is 35 km from the hotel. This cultural hotel, themed around Icelandic literature, Norse mythology, and classical music, is an official tourist-class establishment.

It features a restaurant, bar, library, cozy Moon Lounge, and free parking. The family-friendly hotel offers 75 guest rooms, a lobby with 24-hour reception, free Wi-Fi, and check-out services.

Each room includes an en suite bathroom with a shower or bathtub and hairdryer, satellite TV, a radio, internet access, and individually regulated heating. Hotel spa facilities comprise outdoor hot and cold tubs, a relaxation room, a sauna, a steam bath, a lounge, and a changing room.

A great-value Scandinavian-style breakfast buffet is available daily. For dinner, guests can enjoy Icelandic and international dishes from the set menu and à la carte options.

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4 STARS

Fosshotel Reykholt

REYKHOLT, Halsasveitavegur | Show on Google

~ 11.59 km from Hótel Á

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