Name: Park Royal Club Cala managed by Accor
Address: Club Cala Drive, 50, Humacao, 00791, PR

10/10

Exceptional

16 Jul 2026

Jorge

El servicio fue excelente, muy cooperador y junto con expedia me resolvieron un problema en tiempo record, con un personal cooperador y atento.

RECOMENDADO
.

Family_with_children

10/10

Exceptional

15 Jul 2026

Jessica

Great place!!

Family

10/10

Exceptional

14 Jul 2026

Zumayra

Best sleep I got in a while 💗

Family_with_children

4/10

Poor

13 Jul 2026

Wanda

The experience was not suitable for people with disabilities. Unfortunately, the lack of clear information and guidance led me to book with a different impression of what to expect. I recommend providing more detailed and specific descriptions of the distances to the amenities and the overall accessibility so future guests can make informed decisions and avoid disappointment.

Family

10/10

Exceptional

12 Jul 2026

Lynette

Ambiente agradable, muy cómodas las Villa y las facilidades 💯

Family

10/10

Exceptional

10 Jul 2026

shirley

Todo muy bueno

Family_with_children

10/10

Exceptional

10 Jul 2026

Syndia

It was the perfect place to stay with my family. The amenities made it even better. The view was amazing and so relaxing, I was able to see my family and cook for them. I will still give five star to this place. But the only thing was the cleaning. My kids found things inside the rooms that they shouldn’t have from other people that stayed before.

Family_with_children

10/10

Exceptional

09 Jul 2026

Derianne

Wonderful stay at Palmas Club Cala. The villa was clean and spacious. Central air was always cold. We enjoyed the Aqua Aerobics at the pool! Would definitely come back.

Friends_and_family Family

10/10

Exceptional

08 Jul 2026

Israel

We love it. Great location. Nice pool. Great restaurants. Very convenient.

Family

10/10

Exceptional

08 Jul 2026

Jomar

A veces el agua en la ducha no llegaba presión lo demás excelente

Family_with_children

10/10

Exceptional

07 Jul 2026

Jorge

Tuvimos problemas con el aire. Pero el personal nos reubicaron rápidamente en otra apartamento. Muchas gracias por su excelente respuesta y atención.

Family

10/10

Exceptional

06 Jul 2026

Eileen

GREAT

Family_with_children

10/10

Exceptional

05 Jul 2026

Frances

Calidad precio vale la pena.

Family_with_children

10/10

Exceptional

04 Jul 2026

Jose

Mas sillas en area de piscina con sombrilla en area de piscina y accesibilidad al area donde estan las chorreras del club cala.

10/10

Exceptional

30 Jun 2026

Jesus

Un detalle en la primera villa no había manera de ajustar el aire acondicionado, el cuarto estaba demasiado de frio y las sábanas qué proveen no fueron suficientes. Pero en cuanto a lo demás no hay problema. La segunda villa fue mucho mejor pudimos ajustar el aire y pasar una mejor velada.

Family_with_children

10/10

Exceptional

27 Jun 2026

Maribel

We have an amazing staycation.

Friends_and_family Family

10/10

Exceptional

23 Jun 2026

Carlos

Super

10/10

Exceptional

16 Jun 2026

Luis Agosto

Muy bien!

4/10

Poor

12 Jun 2026

Vivianette

Me gustó la ubicación

Family

10/10

Exceptional

09 Jun 2026

Jacqueline

The Villa had everything as described, very clean and comfortable, I would absolutely stay here again and recommend it.

Family_with_children

10/10

Exceptional

09 Jun 2026

Sharon

Me gusto mucho la propiedad, lo unico que encontre con oportunidad fue que el aire central solo tenia 1 tempreratura y no se podia cambiar y que la puerta del cuarto master era bien dura para cerrar y abrir.

Family_with_children

10/10

Exceptional

09 Jun 2026

Daniel

Un sitio expectacular para ir de vacaciones en familia!

Friends_and_family Family

10/10

Exceptional

07 Jun 2026

Paola S

All was clean The Food was excellent Air conditioning good

Friends_and_family Family

8/10

Excellent

07 Jun 2026

Abner

Bastante buena la estadía. La habitación estaba un poco deteriorada.

Family_with_children

4/10

Poor

06 Jun 2026

Matthew

The water pressure in our unit failed and we lost water completely for several hours.
When it did return, hot water was slow to return. The property was dated and run down. The manager of theproperty was good, but the staff were sarcastic and need customer service training

Friends_and_family Family

8/10

Excellent

27 May 2026

Misael

Clean room. Nice staff...

Partner

10/10

Exceptional

20 May 2026

Jaslin

Clean location and very private would definitely stay again!!!!

Friends

8/10

Excellent

18 May 2026

Glidden

Todo bien

8/10

Excellent

16 May 2026

Alfredo

Air condition worked great. Bathroom would not stop running water.

Family

10/10

Exceptional

14 May 2026

Hector

Nice property. Great Service Staff.

Family

8/10

Excellent

10 May 2026

Roopesh Kumar

Parking cost adds up (had to pay parking even for 15min checkin). Room next to water stinks due to stagnant water/parked boats and so cant enjoy balcony. Smell creeps inside if AC is OFF or doors opened.

8/10

Excellent

04 May 2026

Leyva

Parking has an additional charge. There is an area where you can park on your own for free but the resort is not responsible is something happen.

Family_with_children

10/10

Exceptional

03 May 2026

Carmen

El lugar es idóneo para compartir en familia y con amistades.

Self

10/10

Exceptional

28 Apr 2026

Greg

The place was fantastic Loved the area

Family_with_children

10/10

Exceptional

26 Apr 2026

Sabrina

Yes, everything good

10/10

Exceptional

22 Apr 2026

Shamia

Great location! The property was clean & had a lot on the premises.

Friends_and_family Friends

6/10

Pleasant

17 Apr 2026

Myrna

Room service and dining options are limited. Parking is expensive and to be paid separately. Room odor can improve. The air conditioner needs to reach 3 floors. There is 1 floor freezing and another warm.

Family_with_children

10/10

Exceptional

14 Apr 2026

Greg

Everything was great

10/10

Exceptional

13 Apr 2026

Alvaro

Excellence staff. Good location at Palmas Del Mar with parking nearby. Very clean and comfortable rooms.

Self

6/10

Pleasant

12 Apr 2026

William

Although we did enjoy our stay, we will not rebook.

Family_with_children

10/10

Exceptional

08 Apr 2026

Patricia

The staff was super friendly and helpful. Rooms were nice and clean. There were restaurants and shops nearby.

10/10

Exceptional

07 Apr 2026

Stacy

Don’t let those pictures fool you, our condo was amazing. It is three floors, two large big balconies one overlooking the pool one overlooking the marina. We stayed directly across from the pool. The free parking was right down the street. It has a washer and dryer to full bathrooms two bedrooms it was awesome. Great location very close to a lot of things to do. The beach was a little dirty just because they had super big waves, but it was still a beautiful beach lots to walk. There’s also an area in Palm Del Mar, that has restaurants, little shops, a grocery store, even a barbershop. I would stay here again. The staff was very friendly. They also had a little coffee shop that serve breakfast and lunch and the food was great there as well.

Family_with_children

10/10

Exceptional

06 Apr 2026

Carmen

it was a great experience

8/10

Excellent

06 Apr 2026

Danny

Yes

10/10

Exceptional

03 Apr 2026

Lauri

Cannot say enough about our stay here!! Very friendly staff and easy to get to. The beach was also beautiful on the full moon night we were there.

Partner

10/10

Exceptional

30 Mar 2026

Amber

The location was beautiful. We loved the pools and amenities. We would definitely stay here again. The only thing we did not realize is that we had to pay for parking. We hope to return in the future.

10/10

Exceptional

30 Mar 2026

Nadjeska

Encantada de volver luego de tantos años, me encanta hospedarme aqui

Family_with_children

8/10

Excellent

28 Mar 2026

Susan

There condo was clean but in need of some maintenance and upgrades.

Family

6/10

Pleasant

28 Mar 2026

Matt

Parking was not easy!

10/10

Exceptional

25 Mar 2026

Claribel

Everything is walking distance very close

Family_with_children

10/10

Exceptional

25 Mar 2026

Daniel J.

Great staff - needs more information as the ocean is just at end of road and great trail along it and can walk on the ocean. Arival is confusing but could be easy with better wording. Drove around for a while to figure it out. Just need to drive and park in back in parking lot and then can enter building from back. Wonderful view - will def be back

Family

10/10

Exceptional

23 Mar 2026

Rebecca

Beautiful

Family

8/10

Excellent

22 Mar 2026

Víctor M.

Tha facilities were not modern, but the room had everything you needed

Friends_and_family Family

4/10

Poor

22 Mar 2026

LISSA

The staff is so rude! it's unbelievable! Didn't gave us enough blankets. The check in at 4pm and check out at 10am doesn't help either.

Friends_and_family Family

8/10

Excellent

19 Mar 2026

KENNETH

Property in and of itself is clean. Staff is friendly and responsive. Pools are nice. Palmas Del Mar, which is the development it's on has a nice courtyard area with 5-6 restaurants, an ice cream shop, and a little convenience store. The only downside, juat so you are aware, is the beach. It's effectively unuseable. Sargasso seaweed, direct large waves, rugged. (Don't get me wrong, it's very pretty but if you have kids and the thought is utilizing the beach. It's going to be a challenge.

Family_with_children

10/10

Exceptional

17 Mar 2026

annette

The room was big and comfortable the kitchen was nice and clean overall it was easy to walk to everything. The staff was wonderful and very courteous, and friendly

Family

10/10

Exceptional

12 Mar 2026

Luis E

Great pool and plenty of restaurants around

Family

8/10

Excellent

04 Mar 2026

Thalia

Have a chance to pick are own breakfast without paying or letting us know that we need to bring are own food and they don’t have spa or gym close by

6/10

Pleasant

19 Feb 2026

Dan and Diane

Courteous and helpful staff.
Decor needs updating.

Friends_and_family Family

8/10

Excellent

17 Feb 2026

Nelida

Very nice place!

Family

4/10

Poor

15 Feb 2026

Ashton

We had 4 people in our room and there were only 3 pillows. We asked the front desk for one and they weren’t able to get one for us until the next day, which wasn’t helpful as we were only staying one day.

Leisure Friends

10/10

Exceptional

14 Feb 2026

Kevin

Nice location and facilities, 5 minutes walk to the beach. We had a two bedroom villa facing the marina. The bed was very comfortable, the place was quiet. It was well equipped with a dishwasher and washer and dryer. The resort is older, but well maintained. There are stairs in the units that could be problematic for people with mobility issues. Prior to our visit, we had read several reviews complaining about the parking. Parking was not an issue for us, it is just a couple of minutes from the units and reception area. The resort has two nice pools with loungers for guests to enjoy.

Leisure Family

10/10

Exceptional

10 Feb 2026

corinne

Very good size rooms. Everything was clean and roomy.

10/10

Exceptional

10 Feb 2026

Jennifer

Spotless

Business

10/10

Exceptional

01 Feb 2026

MO

Nice place to stay with family

Leisure Friends

6/10

Pleasant

30 Jan 2026

Robert

The room had a ceiling leak for 3 of the days during the week we stayed there. They offered no compensation for the inconvenience. We had no housekeeping during that week until they showed up 10 minutes before check- out time. The staff was pleasant but didn’t seem to communicate with each other.

Partner

2/10

Poor

22 Jan 2026

Bev

WHAT A NIGHTMARE!!! DON'T STAY HERE!!!
We are a family of 6. 5 adults and one 7 year old child with disabilities. It was a family reunion we had planned for 6 months.
We arrived on a Saturday afternoon at 1:30 pm. They did a precheck registration on us.
All the front desk staff seem confused and disoriented and clueless when we approached them later on around check in time for our room status.
Finally, after much deliberation by front desk employees, our room was assigned to us.
We carted all our luggage and groceries for our two week stay to our unit. Mind you, there is no elevator at this resort. (Dont know how this commercial building code was not enforced). You have to tackle multiple steps up and down to reach your unit. There are no ADA ramps for handicapped guests. There are no flat luggage carts to put your suitcases on in order to roll them to your unit. There are no bellboys or girlboys or valet service.There is no parking or unloading zone for guests. So we finally reach our unit, unpack, and get settled in for our 2 week family reunion stay at Park Royal Club Cala.
We turn up the AC. After an hour or so, it is still hot in the unit. A call was made to the front desk. Resolution : \"we will move you to another unit and have staff help you move there.\" All 5 of us adults begin the move. 3 of who are senior citizens with health issues.
We spent hours of our personal vacation time
getting resettled in the new unit. All in all, it took 4 to 6 hours to get situated.

Leisure Family_with_children

4/10

Poor

20 Jan 2026

Michael

AC broke. Then moved to another room and that night card keys didn’t work and office computer was out.

8/10

Excellent

20 Jan 2026

Lea Michelle

CONS:

No elevator (we have a baby/toddler so lots to bring up and down!)
$25/night parking - when she told me $75 this is for private parking I asked if there was anywhere else she said no.
There was a lot 2 mins down the road that’s free!
The AC was very loud in the unit- not sure why
They put knives in the bottom drawer (smh)
The door to the balcony didn’t lock (only an issue bc we have a toddler)

PROS:

Huge unit to stay in
Clean
Pool was great
They have shuttles and the staff there is amazing! Will show you around the area

Would stay again, would request a ground level unit

Friends_and_family Family

6/10

Pleasant

19 Jan 2026

Garrett

Room was pretty great. My biggest suggestion would be to install faucets that regulate how much water comes out at once. The pressure was beyond incredible, but hot water runs out extremely quick.
The shower curtain also did a terrible job of containing water from escaping the shower.

At one point, around 5:30PM, I’d called the front desk for new bath towels and was told some would be sent up. By 5:45, nothing, so I went to the front desk to ask. They claimed I hadn’t called and said they then put in the request. At 6, I called again at which point they said the towels were outside our room, which was not true. We finally got towels delivered around 6:15, which made us late to the pool for a drink (which said they closed at 6, even though the pamphlet shows 19:00, or 7PM).

All in all, decent stay. The fact that the towel cabana and bars close so early seems silly for a resort, especially when people explore the island during the day. It’d be nice to get to the hotel for a drink, but that was impossible.

Leisure Partner

10/10

Exceptional

15 Jan 2026

beth

They were welcoming and helpful with any questions you had and the staff would go out of their way to make your stay enjoyable.

Leisure Family

8/10

Excellent

11 Jan 2026

Aida

The view was absolutely beautiful from our patio and the room was very clean and comfortable. The living room sliding door should have a thick curtain for privacy like the bedroom. Also staff at check in should offer to help with the luggage since we had to help some older guests to carry their luggage up the stairs to their room because they did not think to ask for help and no one offered. We really enjoyed our stay at this beautiful resort!!

Leisure Partner

8/10

Excellent

04 Jan 2026

Sudhi R

There was no parking and they are charging a $25 which was not good for a resort area and you are living long term.

Family

6/10

Pleasant

03 Jan 2026

Janet

Good for our needs

Leisure Family

10/10

Exceptional

27 Dec 2025

Israel

Clean, friendly, professional.

Leisure Partner

10/10

Exceptional

24 Dec 2025

adalberto

Excelente

10/10

Exceptional

23 Dec 2025

Angel J

The room was beautiful, nice location. Worker's very friendly

Leisure Family

10/10

Exceptional

23 Dec 2025

Alexander

Nice

10/10

Exceptional

20 Dec 2025

Sara

Beautiful place!

Leisure Family

6/10

Pleasant

16 Dec 2025

Wilfredo

It was a very inconvenient walk from the parking to the front of the facility office.

10/10

Exceptional

11 Dec 2025

Kenneth

Clean, comfy, nice

Business

10/10

Exceptional

07 Dec 2025

adalberto

Yes it was great

6/10

Pleasant

07 Dec 2025

Norberto

We needed new sheets the day we arrived due to the ones provided were still with sand and dust. When housekeeping brought the new ones the woman wasn't too amicable about bringing new sheets. The bed also caused my wife to itch at night. The power went out at least once every 2 days for less then an hour (I blame LUMA for that). There is a cold spot on the bottom of the stairs which condenses the moisture creating a slip hazard, we figured a towel would suffice but it should be looked into. The room had 2 lightbulbs that didnt work one in the couch and the other on the balcony, the rest were dim and worn out.

The front desk staff are super nice and helpful. They handled all of our questions and requests with attention to detail and a smile.

Leisure Family

4/10

Poor

02 Dec 2025

Linoshka

Master Room had a broken toilet lid. The A/C was not able to be changed so the rooms were either too hot (if you turned it off) or too cold because we couldn’t adjust it. Pool closed early and there wasn’t anyone at the swim up bar. Restaurants close too early too for those site seeing and getting back late.

Leisure Family_with_children

10/10

Exceptional

02 Dec 2025

Michelle

Great experience! Our second time there. We'll go back in a heartbeat.

Friends_and_family Friends

8/10

Excellent

29 Nov 2025

Giovanna

Eye personable personnel and clean facility.

Leisure Partner

6/10

Pleasant

25 Nov 2025

CHUNGYOE

2/5 overall
As a former Road Warrior with over 6,000 hotel stays during my 40 year of traveling DO NOT STAY HERE, OVERPRICE , for condition of unit.

Do NOT suggest to anyone who stays at a modern day hotel like Hampton Inn

Multiple cockroaches
several alive, unit was old and needed a rehab, no modern day conveniences, just the minim basic outlets and have were taken by lights.

Parking issues
nothing near the unit, $25 for lot close to unit

Staff at front desk
rude, switch to Spanish as I was standing at desk, didn’t know I speak and understand Spanish.

Unit was like a super 8 or motel 6 in the US

Friends_and_family Family

8/10

Excellent

23 Nov 2025

Radames

Staff was courteous. Love the security of the hotel. The room was comfortable and clean, just a little bit outdated. We like the convenience to have a full kitchen and laundry in the unit!

Leisure Partner

10/10

Exceptional

20 Nov 2025

Jeannie

Had to call maintenance to lower air conditioner. He was very nice n patient. No hand or face towels in any of the washrooms. Asked for kettle to boil water and they gave us a pot.

Our joint guests in next room had no soap or sharp pops in one of the bathroom.

Leisure Friends

10/10

Exceptional

17 Nov 2025

Justin

A beautiful place to be villa was amazing felt like home not really a lot to do over there just pool & the beach is okay rough water and it small . You will need a car to get around because it more in the country side

Leisure Family

10/10

Exceptional

15 Nov 2025

adalberto

Nice apart, clean ,staff always great..

Business_and_leisure Partner

8/10

Excellent

14 Nov 2025

seretha

My husband and I stay at Park Royal was nice. I like all the amenities that provided. We stayed in room C1046 and when we first walked in there was a smell damp smell. The last day of being there, in the one of the rooms water was coming coming from somewhere.

Leisure Partner

10/10

Exceptional

13 Nov 2025

marylouise

We had a Great stay Room was very spacious. Washer and dryer in unit was a plus Numerous restaurants in close proximity to Hotel

10/10

Exceptional

11 Nov 2025

Ivelisse

Villa met our needs and met our expectations. Milton at the front desk was amazing and had great customer service. We will definitely be back.

Leisure Partner

10/10

Exceptional

04 Nov 2025

Jose

Staff, cleanliness and everything about this place was top notch. Definitely looking forward to staying there again

Leisure Family

10/10

Exceptional

02 Nov 2025

Wendy

Big apartment, with kitchen. Extra clean. Good maintenance. Too many stairs, my spouse uses a cane. Not easy for disabled persons.

Leisure Partner

10/10

Exceptional

29 Oct 2025

Maria T

Love it. Would definitely do it again

Leisure Partner

10/10

Exceptional

27 Oct 2025

lourdes

Parking was not available so it was a bit dissapointing..

6/10

Pleasant

21 Oct 2025

Luis

The property need updating! The Villa (1021) that I stayed, the master bath tub was rusty and the floor tiles were missing grout and the surface was very rough. The kitchen fridge had a broken shelve and the cabinets were very old. The Villa inside looks very run down!

10/10

Exceptional

09 Oct 2025

Margarita

The only issue for me was the parking situation. The parking is horrible but everything else was 5star.