Jacaranda Hotel

10/10

Exceptional

09 Feb 2026

Beverley

Clean, friendly staff, and great location

10/10

Exceptional

20 Oct 2025

Stéphane

Very supportive staff, incredible location, hotel grounds very well kempt and comfortable. Will book again.

Business

10/10

Exceptional

04 Apr 2025

John

Nairobi convenient oasis

Decent rooms. OK TV channels. NICE gym. Great pool (gets a lot of local school swimming classes.) Super outside areas .. you're in your own beautiful garden within the city. Walk across the street to Sangrit Mall. Quick travel from airport and into West Nairobi via freeway. Good food and prices. Room price can't be beat compared to other similar options

Business

8/10

Excellent

03 Mar 2025

Aldo

Good property for a short stay in nairobi. The price was good and location unbeatable

Business Self

10/10

Exceptional

13 Feb 2025

LEWIS

Excellent location for my needs. Screens on windows might help keep mosquitoes away.

8/10

Excellent

23 Aug 2024

Imad

Very convenient location. Friendly staff. Property needs renovation.

Leisure Family

4/10

Poor

30 Jul 2024

H.

Average hotel but we were given a room with no AC. Then sent to a room with a noisy AC. Then sent to a room without twin beds and I slept on a mattress on the floor.
Staff are friendly and it’s across the street from a nice mall.

Leisure Family

10/10

Exceptional

11 May 2024

Paul

Really friendly helpful staff, very clean room, no air con. Enjoyed my stay good value.

Business Self

6/10

Pleasant

21 Mar 2024

James

The WiFi system does not work well. They use some sort of system that is easily blocked by anti-virus protection and the only solution is get help from their IT guy. I did not have this problem elsewhere like another hotel or at the airport that all had the open access/no password connection. Secondly, this place is in need of serious remodeling and upgrading - it is thread bear throughout. The closet doors were nearly falling off. It is over priced for the status of the facilities.. The gym has equipment that is old and some do not work like the stationary bikes. The only positive aspect is the garden and pool area

Business

8/10

Excellent

10 Sep 2023

Richard

A green oasis in a great part of Nairobi. The superior rooms are recently updated and very comfortable. Very nice!

Leisure Friends

8/10

Excellent

30 Aug 2023

Brian

Nice hotel at a good price.

10/10

Exceptional

31 Jul 2023

Howard

Comfort in the City

Extremely friendly staff, well appointed rooms, in a lovely setting, and great location.

Business

8/10

Excellent

19 Jul 2023

Keeley

We were harassed by beggars when walking around the area at night. While the beggars don't do anything but beg, it gets annoying. Property needs updating. Staff is amazing. The staff makes it worth staying at. Also, being right by the Sarit was so convenient.

Leisure Partner

10/10

Exceptional

11 Jun 2023

emma

Excellent value for location and faciltities.
Great gym, spa and pool, and good selection for breakfast.
Great to have a green space, and quiet pieve of nature in the heart of nairobi.

Business_and_leisure Self

8/10

Excellent

11 Jun 2023

JALAL

It was wonderful

10/10

Exceptional

19 Mar 2023

Howard

Warmth in the heart of Nairobi

Ideal location. Friendly staff. Clean and comfortable. Good breakfast.

Business

10/10

Exceptional

19 Mar 2023

Howard

Welcome in the k heart of Nairobi

Welcoming, efficient and friendly. Amazing location.

Business

8/10

Excellent

27 Mar 2022

LEWIS

Rooms needs updating. The bath tub had cracked tiles etc.
Buffet breakfast is over priced for customers who do not eat a lot of food for breakfast.

Leisure Self

8/10

Excellent

24 Aug 2020

Lisa

I was the hotel for one night, as I transferred to Nairobi for work. Due to Covid restrictions, most of the hotel was closed/blocked for use, but overall, the room was fine, internet connection good, and had a pleasant stay.

Business

10/10

Exceptional

10 Mar 2020

Verified traveler

It was amazing

Business

10/10

Exceptional

23 Feb 2020

Verified traveler

nice place, beautiful garden, nice staff. location makes it accessible to great restaurants and shops

Business

4/10

Poor

25 Nov 2019

Peter

L

The room wasnt to my expectation. The photo of room/bed shown on Hotels.com is not exactly as it is. The room while it has king size bed, is smaller than expected. Room service only done to close curtains..dirty towels etc are not changed during evening.

Friends_and_family Family

8/10

Excellent

23 Nov 2019

Verified traveler

The back gate closes at 7pm which is too early. It has security so they can keep it open till late

Business Self

8/10

Excellent

13 Jul 2019

Verified traveler

A lowrise hotel with a nice garden and swimming pool. Excellent gym. While many staff seem super happy to be doing their jobs, but few give the impression that there are enduring something they'd rather not be doing.

Business Self

10/10

Exceptional

19 May 2019

Richard

Look no further. Oasis in Westlands

Another fantastic stay. Warm welcome once again. Greeting from Daniel like I was a returning family member. Surprise birthday cake for 🎉 13/5. GM Margaret invited me to have a coffee and breakfast and constantly asking for ways to improve and feedback. Fabulous. Safe, secure and well located. Brilliant gardens with huge pool and well equipped gym. Super for business. Everyone knows location added to which parking and security are top notch. Thanks to all the staff for making me so extremely welcome throughout my stay. I'll miss those awesome breakfasts.

10/10

Exceptional

08 Apr 2019

Verified traveler

Excellent attentive staff. Lovely grounds. Easy access to shopping.

Friends_and_family Friends

8/10

Excellent

01 Mar 2019

Verified traveler

Nice lap swimming pool and gym. rooms a little dated in style, and desk height is not ideal for working with laptop. Had to use cushions to get chair to the right height.

Business Self

8/10

Excellent

23 Jan 2019

Gloria

Great staff

Convenient location. Very good staff. Would return

Friends

8/10

Excellent

26 Oct 2018

Ally

Clean, conveniently located but noisy some nights dut to their proximity to a casino with loud music/a live band.

6/10

Pleasant

18 Aug 2018

Zubaida

Beautiful but needs Extreme TLC

The hotel has a great location and a wonderful staff. It has beautiful gardens and is a jewel in the middle of Nairobi. Close to everything. BUT. The rooms all need drastic renovation. I had an older room and while I lived there for 6 nights and slept, the carpet smelled awful and was visibly dirty, the curtains had not been washed for 12 years at least. Just do not think that the basic hygiene measures are being taken. Could be such a great hotel with a bit of facelift. Such a pity.

8/10

Excellent

24 May 2018

Jessica

Value for money

The Jacaranda hotel was perfect for our stay in Nairobi which was a combination of work and pleasure. It provided value for money and I would recommend it for anyone needing a hotel within this price range.

Partner

8/10

Excellent

28 Apr 2018

Verified traveler

Fine. Perfectly nice, if a bit tired.

Perfectly fine. Nothing special, but clean, affordable and in a good location, even if a bit tired.

8/10

Excellent

19 Apr 2018

Max

Old fashioned hotel in a busy area

Old fashioned low rise hotel in nice garden grounds, with big comfy rooms - even if not modern.
Staff very helpful and charming
A nice oasis in a busy area

10/10

Exceptional

24 Feb 2018

Aliyu

Nice close Sari centre

The hotel has a back to Sari Centre but the back closes early. The security is fine. The food is so good.
It has in addition a fantastic restaurant outside using the same WiFi with the hotel hence you can just take your laptop and continue working.
A well equipped and Spa

The rooms are okay, the sheets and towels are sparkling white.

A good hotel I must say.

8/10

Excellent

31 Jan 2018

Verified traveler

I had a good stay - I always stay here in Nairobi for its proximity to our office. The hotel needs some serious upgrades - this would have been top of the line 20 years ago, but now you can tell its a bit outdated.

8/10

Excellent

21 Dec 2017

Verified traveler

good security in the hotel, very nice pool and spa

8/10

Excellent

11 Dec 2017

Verified traveler

Extremely good value in Westlands

Surrounded by hotels that can cost multiple times more per night, the Jacaranda provides most things that you could possibly need, reasonable size swimming pool (20 m), gym, in room tea/coffee facilities, reasonable desk for working, excellent breakfast that should suit almost any taste.

Excellent if you have business or reason to be in Westlands and don't want to payout for the top dollar hotels that I just around the corner.

4/10

Poor

07 Nov 2017

Emma

Dated and wouldn’t recommend

Very dated hotel. Said was 24 hr restaurant service but was only room service! Common area was shabby with old sofas etc. Not a pleasant experience. Room was comfortable enough but again old bed, furniture, bathroom. Location is obviously how they keep business going as it is in a safe area and good for work purposes. But hugely overpriced for what you get. Wouldn’t recommend.

4/10

Poor

09 Oct 2017

S

It must have been better according with the price.

The room hasn't AC and the shower also wasn't working properly.

6/10

Pleasant

11 Jul 2017

S

Good

Was just alright

8/10

Excellent

27 Jun 2017

Ronny

Good old style hotel - no Air conditioner in rooms

No Air conditioner in the room.
when window is open lot of noise from the AC of the neighbor hotel and mosquitoes.
Very good breakfast.

6/10

Pleasant

15 Jun 2017

A

The hotel is one of the older ones in the city and is looking its age in many aspects; overall a bit of TLC would be welcomed by staff and guests alike I suspect. Staff were friendly and helpful with any issues.

10/10

Exceptional

28 May 2017

Cesar

fine

magnifico

8/10

Excellent

30 Apr 2017

luis

nice and clean hotel. nice pool am very good fitness club and spa.

8/10

Excellent

28 Apr 2017

Luis

Very good option in Nairobi. Safe area.

10/10

Exceptional

14 Jan 2017

traveller 2017

Nice 3 star hotel woth 4 star facilities

I stated only for one night. I enjoy the stay, staff were extremely humble. Fast check in, clean, bit old bed sheet cover, good breakfast, choice of fresh juices etc. would like to stay back.

6/10

Pleasant

16 Aug 2016

Gerhard

Business Travel

Really very good service, but the hotel is somewhat run down, no aircon in the rooms. Was not bad for now (winter), but I do not thinkk I will stay there in summer. Also good value for money, and very good neighborhood for walking to good restaurants. Also seems close to many businesses for my meetings.

8/10

Excellent

27 Jul 2016

Verified traveler

Excellent hotel well located, nothing fancy.

We really enjoy this hotel and have found it much more reliable and sound than higher priced ones.

8/10

Excellent

20 Jul 2016

Sarah

Great hospitality in worn but maintained property

I booked a room at Jacaranda at the recommendation of a colleague who's extensive network of Africa-based aid workers and academics suggested it as a safe, comfortable, and affordable option in Nairobi. I was attending a conference in the city center each day, and the front desk staff arranged a driver for me. The area is not one I'd walk around, but it was my first time to Nairobi so maybe I'm a wimp. The place had excellent security and the rooms were fine, though a bit dated. The pool looked nice, but it was too cold to swim. The gym and spa on site were great. The onsite restaurant was adequate. The service was excellent. Everyone was very attentive and kind. This is a great place if you are looking for a secure hotel in Nairobi and don't mind taking a driver when you go out. The only contraindication is that there are lots of stairs and seemingly no ADA-like accommodations, so disabled travelers may look elsewhere.

8/10

Excellent

02 Jul 2016

Verified traveler

Nairobi Business Trip

Good comfortable stay with caring and diligent staff. Keep up the good work!

6/10

Pleasant

05 May 2016

Jennifer

It's ok.

The room was ok, had everything it needed, but it wasn't plush or modern. I've stayed here before, so knew what to expect, however my room was at the front of the hotel and I was faced with the music from the nightclub over the road which kept me up until it stopped at 1:30am on the Thursday. The hotel did move my room the following day, after requesting a quieter room. The service from all the staff was very friendly, but not the most efficient, and I was made late to work on my last day as the check out took nearly 30 minutes to complete. The outdoor areas are lovely and peaceful, and the breakfast was ok. I got a good rate when I stayed, but if I paid more, I think I would expect a little more.

8/10

Excellent

05 May 2016

J

Convenience, Central and Enjoyable

Enjoyed our stay at the Jacaranda as its location is very central to loads of activity. The staff are superb and friendly, and the food just great and grounds very relaxing...

Partner

8/10

Excellent

05 May 2016

J

Relax in peaceful environs

Enjoyed our stay at the Jacaranda as its location is very central to loads of activity. The staff are superb and friendly, and the food just great and grounds very relaxing...

Partner

4/10

Poor

29 Mar 2016

Safiyya

All we wanted was a clean room and working shower

Room was too small for a triple. They just squeezed in a third single into a double room. Showers did not work well and we had to move rooms as a result, after waiting for over half an hour in my towel. It was also suggested that the fault was ours, although the maintenance staff himself could not resolve the matter.

Family

10/10

Exceptional

28 Jan 2016

Carrie

Lovely hotel in nairobi

Lovely hotel in Nairobi. Nothing special for the price by U.S. standards, but a welcome respite from the Africa guest houses we had been staying at. Excellent service, beautiful grounds and pool, great breakfast. Loved the spa.

Note to management- when I ran a tub of water, the water was brown. Consider treating your water. The pool looked cleaner than the bathtub.

8/10

Excellent

26 Jan 2016

Preeyesh

A Business hotel in a superb location

Hotel restaurant offered very good food, nice pool, great friendly service. I was moved to an air conditioned room on request, but most rooms just have fans. No complaints, a good stay.

6/10

Pleasant

23 Nov 2015

Verified traveler

Very expioensive for the overall service

The hotel is in a very good and safe area but quite expensive. The room had a lot of dust behind the furniture and under the bed

10/10

Exceptional

13 Nov 2015

Joseph

Great Stay

the staff was amazing and very helpful. the taxi driver Henry is very good and I highly recommend him. Everyone always smiled and said hello. I felt very safe during the entire stay.

4/10

Poor

28 Sep 2014

steve

Money-hungry a lot. Almost charge to pee.

Definitely won't go back.
I had a five day short stay and it seems like if I cleared my throat, there definitely was gonna be a bill.

6/10

Pleasant

02 May 2014

therev

Not good enough

There are some very good hotels in Nairobi, but unfortunately Jacaranda is no longer one of them. Location is very good but in general the hotel feels old; bathrooms are outdated and the wi-fi was mostly unavailable during the whole of my stay. Furthermore, on checking in late after a long flight, I was given a smoking room which really is not acceptable. There are no lifts which can be a problem. Food is very mediocre and the breakfast coffee was awful - and this in Kenya which has some of the best coffee in the world!

4/10

Poor

19 Sep 2013

Verified traveler

NOT Meeting expectations

price/quality not worth it

10/10

Exceptional

30 Jan 2013

Emil B.

Jacaranda is appropriate for a business traveler. There are limitations, but in reality every hotel has them. Staff is helpfull and competent. Location is good with enough places to go nearby, and reasonable time/expense to get to city centre and airport. The hotel is safe.

6/10

Pleasant

26 Dec 2012

Verified traveler

Expensive wifi

Old colonial style hotel. Nice grounds and pool. However, wifi is extra and ridiculously expensive. For this reason alone, I wouldn't stay here again.

6/10

Pleasant

14 Aug 2012

Henry

Jacaranda Hotel

Pleasant old hotel. Location good for western end of Nairobi, but crossing town to business in eastern part can be very slow. Direct booking with hotel is expensive. Usual glitches for the region - telephones and internet not always working. Established gardens.

6/10

Pleasant

18 Jun 2012

bill

no AC - hot! noisey at night and with no A/C it is hard to sleep

4/10

Poor

24 May 2012

Rima

Not the best for business travellers

The Deluxe Rooms are better than the standard rooms. Most of the staff are extremely warm, welcoming and helpful, however, there are a few who are at the other end of the spectrum. If you are here for business. Internet is atrocious. If you have deadlines and you depend on the internet...the Jacaranda might not be the best option. Internet at the business center will cause hypertension.

My airport pickups did not show up on two separate occasions. Rooms are small. Telephones in the rooms don't work. Cost is at the high end, for a hotel that is a bit \"weary\" and has seen its hey day. In between stays, I stayed at the Amman Sheraton, and for the same price, it was paradise. Food service, particularly at dinner is extremely slow, and can take up to 45 minutes. I ordered a banana smoothie which did not show up even after half hour, and I had to cancel.

The best part about the hotel, is the gym, for those who like to keep fit. Other pluses: it has a nice garden, you can walk across the road to the Sarit Center where there is a super market, a book store, clothing store, a pharmacy, some fast food outlets etc, as well as telecom shop and an internet center.

6/10

Pleasant

19 Feb 2012

Mark

Old African hotel

Recently built gym, nice yard. No aircom, only fan. Rooms not sound proofed, be prepared for a lot of noise. Breakfast is OK.

8/10

Excellent

03 Feb 2012

Quentin

nice hotel for business travellers

Nice hotel, very good location, and the food is just OK (I'd recommend to eat outside, many places nearby). The internet connection is good though it's a bit expensive. But what I appreciate the most is the garden and the nice swimming pool where you can relax after a long day at work. For people who do sport, you'll find a good gym there (free access during your stay). I recommend it for business travellers.

10/10

Exceptional

31 Dec 2011

Danita

The TOP hotel in Nairobi!!

The Jacaranda is an oasis in Nairobi! The polite and helpful service, the friendly staff, the clean and prepared rooms, the buffet breakfast, the top notch spa and gym..we only have great things to say about it. Oh, and the cost is so very reasonable as well! We will only stay HERE our next visit!

2/10

Poor

18 Oct 2011

Amynah

Jacaranda Hotel

I was very disapointed of the service. The staff is not very helpful. The hotel is very small and confusing to go from one roon to another. I would definetly not recommand or stay there again.

8/10

Excellent

08 Jul 2011

Bart

Jacaranda, Nairobi

I returned to the Jacaranda - a hotel I have visited fairly regularly over the past 20 years - but little in the past 3 years. It has been up-dated, and refurbished, which has enhanced its charm. The facilities were excellent, the staff exemplary, friendly and helpful. The location was ideal for me - but it is not one the mosey around in if you are new to Nairobi. The food had improved, and it was good to see more Kenyan food offered, rather the more usual bland international fare.

8/10

Excellent

06 Apr 2011

Adrian

Good Nairobi hotel - if you don't like the downtown

A good hotel with quite surroundings and very good service. There is no AC so if that is important to you stay away. But there are good beds, in large rooms, with ceiling fans and bed nets. They look after you with rapid service on issues in your room, and a very good breakfast with great coffee!

8/10

Excellent

11 Jan 2011

Adrian

Adrian Johnston

This is a well managed hotel, in a quite area. Excellent gym, pool, breakfast and fairly good internet connection (could not use Skype). This hotel has no AC, so beware if the use of a ceiling fan, bed netting and open windows is not to your liking. Very nice gift shop and adjacent mall provided good shopping.

8/10

Excellent

05 Dec 2010

Maria

good location , clean rooms

nice location, clean rooms; however, breakfast does not include other protein choices apart from beef and pork; internet connection is very expensive Ksh 18,000/24 hours (about USD23.20) yet intermittent.

8/10

Excellent

05 Dec 2010

Verified traveler

Good hotel in excellent location

I've stayed at this hotel a number of times. It is comfortable and in a very good location, close to shops, restaurants etc. It can be a bit noisy on Friday and Saturday nights as there is a bar with music just outside. The rooms are good and the service is excellent. My only gripe is that it is a bit overpriced - though it is a comparable price to other similar hotels in Nairobi - and that the check-in can sometimes be very slow.