Ambassador

8/10

Excellent

12 May 2026

Erwin

I carelessly left a black pouch in the room and was able to retrieve it back!
Many thanks to the front desk team!

Self

10/10

Exceptional

06 May 2026

Troy

Great option for a layover. Rooms were nice and quiet and dark. Very clean.

Friends

10/10

Exceptional

05 May 2026

Jennifer

Very convenient!

Partner

10/10

Exceptional

30 Apr 2026

Arampath

The price tag may seems high. But the convenience of not having to get out of the airport would cancel that. It is comfortable and cean enough. All we needed was to have a nap, get some rest, have a meal, use the toilet and have a shover. We had all of that.

Partner

10/10

Exceptional

21 Apr 2026

Brian

Comfortable bed and excellent bathroom enabled a good sleep then shower and meal during a 13 hour transit wait for next flight. Started second long flight refreshed and ready to go again. Booked same again for return journey.

Partner

10/10

Exceptional

21 Apr 2026

Garry

Breakfast was adequate

Partner

10/10

Exceptional

19 Apr 2026

Stuart and Julia

Excellent. Very clean, everything needed for 6 hour transit between long haul flights, and brilliant location. Note than Teminsl 3 & hotel does not have pool and

10/10

Exceptional

15 Apr 2026

Helen

Nice room for an overnight transit, to get a few hours sleep. Breakfast was a nice inclusion to tie you over before boarding your flight.

Self

10/10

Exceptional

13 Apr 2026

Darlene

Convenient, quiet , and comfortable! Nice pillows, bed, and bathroom/shower.

Self

10/10

Exceptional

09 Apr 2026

Rima

Clean Room, Continental Lunch Buffet, Air Conditioning

Self

10/10

Exceptional

30 Mar 2026

Bucha

Clean room, good staff, good breakfast and AC was good. It is more expensive for a stay of 6 hours they charge 300 Singapore Dollars

8/10

Excellent

29 Mar 2026

John

Meal was welcome after a 6 hour sleep

8/10

Excellent

29 Mar 2026

Tejal

Easy check in process. Gave us another bed for the third person for a nominal charge of S$30 which was helpful.

Friends

10/10

Exceptional

21 Mar 2026

paul

Easy to check in and use, staff helpfull

Partner

10/10

Exceptional

13 Mar 2026

Laila

Lots of space. Slept really well. And a pretty good breakfast. Makes a long transit overnight tolerable.

Self

10/10

Exceptional

10 Mar 2026

Avneet

Great property

Family_with_children

6/10

Pleasant

06 Mar 2026

William

Convenient, clean, quiet, comfortable enough, expensive for what it offers. Check in wasn’t helpful…too many unnecessary questions like hand over boarding pass for previous flight. Bento box dinner was poor. Lounge breakfast was a bit sad but toast and scrambled eggs was ok-ish. Glad to leave.

Partner

8/10

Excellent

01 Mar 2026

Myrna

Here’s a polished Hotels.com-style review that flows well, sounds authentic, and keeps it classy:

⸻

Perfect for a Long Layover at Changi

This was an excellent option for my 10-hour layover at Singapore Changi Airport. The room was exactly what I needed — comfortable bed, clean sheets, and a hot shower that felt amazing after 15 hours in the air. Sometimes you just need to lie flat and reset, and this delivered.

The front desk staff member was incredibly helpful. I had mistakenly booked at Terminal 3 but was arriving and departing from Terminal 2. She handled the change smoothly and without any hassle, which I really appreciated after a long flight.

The booking also includes access to the lounge next to the Sunflower Garden, which is such a nice touch. It’s a great space to unwind before your next flight.

I arrived during Chinese New Year, so the spa facilities were closed. That said, it looked like a lovely amenity and I would definitely consider trying it on a future visit.

The room itself was dark, quiet, and perfect for real sleep — not just airport napping. There are also convenient outlets to charge your devices.

My only suggestion would be offering the option to book longer time blocks, especially when flights are delayed.

Overall, highly recommend for anyone needing real rest during a long transit.

Self

10/10

Exceptional

21 Feb 2026

Jesiesis

The room was clean and has essential amenities. The staff e

10/10

Exceptional

21 Feb 2026

Richard

Very comfortable and quiet. Perfect facilities.

Self

10/10

Exceptional

18 Feb 2026

Frances

Room was clean and staff courteous

Self

10/10

Exceptional

10 Feb 2026

MLCRABTREE

All of the above

Partner

6/10

Pleasant

10 Feb 2026

MADHAVI

Finding the lounge for breakfast ,was difficult for visitors there should be proper guidance

10/10

Exceptional

09 Feb 2026

Clifford

As always excellent in all regard.

10/10

Exceptional

08 Feb 2026

Simon

Great room nice and quiet 👍

Leisure Partner

10/10

Exceptional

06 Feb 2026

Siobhan

Cleanliness. Comfort. Ease of use. Accommodating staff.

Partner

10/10

Exceptional

29 Jan 2026

Natalie

apartment a very firm mattress this hotel is very convenient

10/10

Exceptional

19 Jan 2026

Toa

Great property very convenient and very nice.

The food could be better and a better variety for everyone.

The experience was amazing and our family will do it all over again

Leisure Family_with_children

6/10

Pleasant

18 Jan 2026

mulji

Room ok shower not hot

Partner

10/10

Exceptional

14 Jan 2026

Karen

We didn’t stay for breakfast because we had an early fight. Everything about our room was perfect. Highly recommend for long layovers and early flights.

Leisure Partner

10/10

Exceptional

12 Jan 2026

Clifford

AC was excellent- did not have breakfast

Leisure Partner

10/10

Exceptional

11 Jan 2026

Amanda

Room was clean and comfortable. Very convenient for long layovers.

Leisure Self

10/10

Exceptional

11 Jan 2026

per

Rent , tyst och svalt

Friends_and_family Family

8/10

Excellent

30 Dec 2025

Beverley

I missed the meals, the restaurant closed at 5pm. Assumed it would be open 24 hours as used by transit passengers

Leisure Self

10/10

Exceptional

29 Dec 2025

Catherine

Slept well for 6hrs

Partner

10/10

Exceptional

28 Dec 2025

Hyon

Good area and would come back again using this hotel.

Leisure Family

4/10

Poor

27 Dec 2025

Chuin Y

AC not working well.

Partner

10/10

Exceptional

24 Dec 2025

Ramesh

Clean room

10/10

Exceptional

24 Dec 2025

Nadarajamudaly

Room was very clean and staff are very polite and very friendly. Very good breakfast was given. I really enjoyed my stay

10/10

Exceptional

22 Dec 2025

Nagozim

Good value, friendly staff, nice and clean. If transiting through Singapore airport, great place to rest, refresh, or sleep if you don’t fancy a lounge.

Leisure Partner

8/10

Excellent

29 Nov 2025

Rodney

Rooms were very clean. Breakfast was a nice touch although fairly limited in variety

Leisure Self

6/10

Pleasant

19 Nov 2025

James

For a transit hotel the check in process was way too slow. I was 3rd in line and there was only one staff person. When it was my turn it still took 10-15 minutes. The AC was great but the beds were basic and smallish. Overall too expensive.

Partner

10/10

Exceptional

19 Nov 2025

John

Room was great

Leisure Partner

10/10

Exceptional

16 Nov 2025

Nirmala

My mom had a lovely stay! She could relax and refresh during her transit time.

Leisure Self

10/10

Exceptional

13 Nov 2025

Tracy

I stayed here with my daughter after a 13.5 hr flight from London, and before our next 9 hour flight home to New Zealand. We had booked the room for 6 hours and as we arrived early, we were offered the opportunity to check in straight away which was very welcome. We asked to book an extra hour and paid $25 Singapore dollars for this. They gave us 20 minutes too on top of this for no extra fee due to the time we checked in. We also received vouchers for 2 free meals at the Ambassador lounge.

The receptionists were really friendly, the lobby spacious and modern. We found our room easily, it was well air-conditioned and our twin beds comfy and clean. We appreciated the extras like toothbrushes and paste in the bathroom. There was no window, which we expected, but the large curtain on the wall and mirror provided made the room feel cosy and spacious. The coffee and tea making facilities with 'creamery' packets, coffee, tea and sugar sachets meant we didn't need to find milk to make a hot coffee or cup of tea.. The shower and bathroom were immaculate. We were able to get some much needed sleep and rest as the hotel was very, very quiet from the morning to mid afternoon.

We were offered and accepted a wake up phone call, very handy!

The hotel is adjacent to the free movie theatre & wonderful Butterfly Garden. We visited the garden. much easier without all our carry-on luggage left behind in our room.

It's not cheap to stay here but well worth it for the comfort and privacy.

Leisure Family

8/10

Excellent

12 Nov 2025

Carl

The room was clean and comfortable.

8/10

Excellent

11 Nov 2025

John

Check in was efficient clean room and sufficient amenities. Nice breakfast

8/10

Excellent

20 Oct 2025

Barbara

The staff were very helpful and the room was very clean and quiet. Fully equipped for a convenient stay. I am a disabled traveller and they were very helpful.

Business_and_leisure Self

10/10

Exceptional

18 Oct 2025

Karen

Very convenient and easy to locate

Leisure Self

10/10

Exceptional

04 Oct 2025

Crispin

This is the first time I have used a transit hotel.
Quality facilities for a six hour stay.
I slept deeply in a comfortable bed during my 9+ hour lay over in Changi.

Leisure Self

10/10

Exceptional

04 Oct 2025

Rachel

Recommend using a transit hotel if you have more than 5 hours as it really makes a big difference in a long haul flight.

Leisure Partner

10/10

Exceptional

25 Sep 2025

Anura

Great

Business_and_leisure Family

8/10

Excellent

25 Sep 2025

Mustafa

The hotel is good , provided basic requirements to customer but over all is good. The breakfast was very basic. I believe the price for 9 hrs. was over rated and not match what you get.

Leisure

10/10

Exceptional

20 Sep 2025

David

Excellent way to refresh between flights & grab something to eat.

Leisure Partner

10/10

Exceptional

08 Sep 2025

Robert

Room was excellent, incredible view and very comfortable. If you truly want to cater for yourself you would need a couple of glass bowls for cooking in microwave but all pots and pans are there. Staff very helpful, pool great.

Partner

10/10

Exceptional

02 Sep 2025

Julie

Worth every cent

This stop over made the most of a 12 hour transit. The room was comfortable and clean.

Partner

8/10

Excellent

22 Aug 2025

Maureen

This was a great choice for our 12 hr layover. It was quiet, accessible to many things, didn’t have to go thru immigration process again, maximized the downtime needed after a 17 hr flight

Business_and_leisure Partner

8/10

Excellent

07 Aug 2025

Naomi

This hotel was so helpful for my long layover in Singapore! The staff were friendly and it was a perfect place to rest! Would highly recommend

Business Self

10/10

Exceptional

05 Aug 2025

Amanda

.

Leisure Self

10/10

Exceptional

04 Aug 2025

john

Hotel is fine however it is located at the far end of terminal 3.

10/10

Exceptional

02 Aug 2025

Garth

Nothing to add

10/10

Exceptional

30 Jul 2025

Nita Pradipbhai

Food Options/ Location/ Convenient

Leisure Self

4/10

Poor

19 Jul 2025

Pete

When we arrived the gentleman we met shifted rude to offensive, the bed was atrociously uncomfortable, the breakfast was stone cold, one of the eight charging ports in the restaurant worked. All in all, to be blunt, it was an atrocious waste of money and never again.

Leisure Family

10/10

Exceptional

17 Jul 2025

taranjeet

Convenient location on Terminal 3 easily walkable to all gates, very quiet and clean property. Highly recommend for layover rest.

Leisure Self

8/10

Excellent

13 Jul 2025

Caryl

I liked the staff and the check-in process.

I was able to book in person a room for my return flight in late September, when I had been informed on-line that the hotel was fully booked for the dates I requested.

There was only a bath mat in the bathroom, no towel. I would have appreciated a comfortable chair.

Leisure Self

8/10

Excellent

08 Jul 2025

Michael

G

First room was noisey from building works and woken around 2.30 am . Next room was quiet and slept well.

Self

8/10

Excellent

27 Jun 2025

Hayley-Jayne

Good option for breaking up the long haul flight. Unfortunately there was only one staff member checking in a queue of recently arrived guests so it took what felt like forever after a long flight. The rooms are clean, dark and quiet.

Leisure Family

10/10

Exceptional

13 Jun 2025

Sam

Easy to get to. Staff really polite.
We had accidentally double booked and the staff supported a late cancelation.

Leisure Partner

10/10

Exceptional

11 Jun 2025

Elias

Standard expectations were met

Leisure Self

8/10

Excellent

09 Jun 2025

Thi Thu Van

Everything is good

Leisure Self

10/10

Exceptional

08 Jun 2025

Rina

Found staff only too happy to accommodate your needs. Room very clean and comfortable. Enjoyed my stay. Highly recommend to anyone.

8/10

Excellent

08 Jun 2025

Paul

Easy to check in , lovely meal.

Leisure Partner

10/10

Exceptional

06 Jun 2025

Christine

Great place to stay between flights and transit

10/10

Exceptional

04 Jun 2025

Peter

Great hotel to relax and refresh for a few days.

Leisure Partner

6/10

Pleasant

31 May 2025

Ina

Small room compared to the Aerotel Hotel at the airport. Air conditioning was very cold. The breakfast was not what I expected. Eggs were cold and the toast was not crispy. The staff from the hotel was not friendly as I checked it. Felt like he didn’t want to work that evening.

Leisure Self

10/10

Exceptional

28 May 2025

Garner L

We had an excellent rest in a very good facility

Leisure Family

8/10

Excellent

23 May 2025

Louise

Very quiet. Didn't like the whitener, would prefer long life milk to that

Leisure Family

8/10

Excellent

18 May 2025

Frank

Stopover to South Africa

We had 18 hours stopover in Singapore. The hotel was excellent for this gave us time to sleep , shower . We had a meal in transit lounge & in room service. We had a window overlooking runway so was interesting. It’s next to butterfly garden . Would recommend the Ambassador everything we needed & u could wander around airport if necessary

Partner

10/10

Exceptional

05 May 2025

Mahesh

Good place to stay and close by to butterfly park

Business Self

6/10

Pleasant

01 May 2025

Gwendolyn

The in room clock was almost 10 minutes fast, annoying when you have time to business calls. The toilet didn’t flush properly. Not the ambassador Hotel‘s fault but a 3 am fire alarm didn’t help with my stay.

Business

8/10

Excellent

26 Apr 2025

James

The best way travelling long haul.

Leisure Self

8/10

Excellent

16 Apr 2025

Gurkunwar

Good spot.

8/10

Excellent

08 Apr 2025

Kristinn

Nice to have usb ports by the desk but should also be on the nightstand. Extra credit if usb-c.

Business Self

4/10

Poor

07 Apr 2025

Executive

Bed was visibly full of bugs scurrying around on the bed. Had to change rooms. Waiting for partial refund.

8/10

Excellent

07 Apr 2025

Ellen

Convenient and comfortable

Convenient and comfortable place to stay if you are in transit for more than 6 hours. Bear in mind that it can take about 30 minutes to switch terminals and walk to the hotel, depending on the terminal your plane lands at. Once you get to Terminal 3, the signage to the hotel is very good. The room was quiet and had essential bathroom items. The inclusion of a meal (edible food, but not amazing) is an extra convenience, particularly the option for room service. My only negative is that I sent a message via the Hotels.com app and never got a reply.

8/10

Excellent

29 Mar 2025

Gloria

Just what i needed after a long fight and even longer stop over

Leisure Friends

10/10

Exceptional

29 Mar 2025

Nicola

Perfect for a long haul break

Always stay here when flying long haul to New Zealand. The rooms are quiet and clean. The showers are fabulous. It hasn’t changed in years so may be looking a bit faded but it’s an absolute godsend when transiting between long flights. I had a window in my room this trip which was a novelty!

Self

10/10

Exceptional

23 Mar 2025

Manasi

Good option for transit passengers
And very convenietly located where you can shop as well

Leisure Family

10/10

Exceptional

17 Mar 2025

Mary Rose

It’s just what we needed after a long flight

Leisure Family

4/10

Poor

13 Mar 2025

Robert

No window. Air con not good. Too hot. Way overpriced.

Leisure Family

8/10

Excellent

10 Mar 2025

Garry

Room needs updating

Leisure Partner

10/10

Exceptional

03 Mar 2025

Nicola

An absolute godsend for long haul transit

This place is a godsend for transit passengers on long haul flights. A quiet place to rest between flights and the showers are fabulous. You are also given a voucher for a complimentary meal in the transit lounge next door should you get hungry. The beds are comfortable and the room is cool which helps sleep. Bookings are in blocks of six hours but you can book extra hours should you want them.

Self

10/10

Exceptional

20 Feb 2025

Anthony

A nice quiet hotel room within the terminal for an ideal location for a long layover to get some sleep. No need to clear immigration on your connections. Small but efficient clean rooms. Located in terminal 3 which you able able to transfer to without clearing immigration.

Leisure Self

8/10

Excellent

20 Feb 2025

OLGA

Okay hotel

Okay hotel to have some rest before the flight, but pricy for the quality.

Friends_and_family Family

10/10

Exceptional

17 Feb 2025

Verified traveler

Luxurious stay

Thank you for being so helpful and accomodating!

Business

2/10

Poor

10 Feb 2025

ricky

Lost 500 dollars due to missed flights not refunded

10/10

Exceptional

10 Feb 2025

Ang

Very convenient location, overall service was excellent. However, one hour limitation for breakfast in lounge was bit tight, at least 90 minutes would be ideal in early hours of the day when fasciitis were quite empty. Its not for time required to over consume, its just the time required for slower people like elderly or parents with children need more time 😀

Leisure Partner

4/10

Poor

07 Feb 2025

Monica

property was good . once found . No body knew where it was . no signs to find it . took over an hr in the airport to find .

8/10

Excellent

05 Feb 2025

Sidney Roy

Ultra convenient and comfortable

Leisure Partner

10/10

Exceptional

04 Feb 2025

Michelle

Jet lagged

Arrived very late but it was really cool because they did everything to make our stay very accommodating even though we arrived late. They offered room service which was really nice especially being jet lag on a plane flight for 28 hours two planes

Business