Name: Haile Resort Hawassa
Address: Hawassa Awassa 5713, Awassa, 5713, ET

10/10

Exceptional

29 Jun 2026

Robel

The staff is very professional, the property is nice and clean. The rooms are luxurious. Quite a memorable stay!

Partner

10/10

Exceptional

22 Jun 2026

Michael

Food was great

Partner

10/10

Exceptional

15 May 2026

natalie

A wide selection of International and local Ethiopian breakfast items. Great job. Staff is amazing checking on your needs and comfort. 👏👏

Self

10/10

Exceptional

09 Apr 2026

Zebib

Excellent customer service.

10/10

Exceptional

18 Mar 2026

Mark Louis

Amazing views of the lake. Excellent service from the staff and a well designed room.

Partner

4/10

Poor

08 Feb 2026

Andrew

The staff were consistently slow to adjust and meet the needs of most people pain the races.

Leisure Family

10/10

Exceptional

24 Dec 2025

Deborah

The room was spotless; the staff were courteous and helpful at all times.

Partner

10/10

Exceptional

10 Oct 2025

Belayneh

Enjoyed the hospitality

Leisure Self

10/10

Exceptional

22 May 2025

Edith

The staff are the best I have seen anywhere. Very polite and courteous and trully concerned about customers. Keep up!

8/10

Excellent

29 Mar 2025

Rouldy

Hawassa hotel feedback

It’s a nice resort. But I think it’s best suited for family with children and married couples or if you want to impress your date. All the staffs were nice and helpful. The best thing thing was to see the lake and enjoyed it from my window especially when I wake up in the early morning. But I had one big issue that am trying to solve still they charged me again which was inconvenient even though I told them my reservation was already paid online obviously on your website. But they didn’t charge me twice when I booked via Booking. So not sure where the miscommunication came from.

Self

10/10

Exceptional

22 Feb 2025

Brett

Best experience I’ve ever had. Period. Everything was perfect.

Leisure Partner

10/10

Exceptional

06 Feb 2025

Tekle

Our experience at Haile Hotel & Resort was absolutely fantastic. The staff provided top-tier service, always attentive and welcoming. The rooms were spotless, comfortable, and offered beautiful views. Dining was delightful, with delicious meals and impeccable presentation. I highly recommend this resort for a relaxing and unforgettable stay.

Friends_and_family Family

10/10

Exceptional

06 Feb 2025

Yedidiya

I stayed in Hawassa for 2 weeks during my vacation back home from the states. I have had to extend my stay in the city a couple times and it was mainly because of this resort. I have never seen such great customer service and such well trained and loving set of staff. This is not just a job for them, they pay attention and show love to their guests like I have never seen before. And this was not limited to front desk or anything. Everyone from the door men, front desk, to servers, house keeping, spa workers, and everyone else I might have forgotten, EVERYONE was great! I have felt so at home while staying at the resort that I was coming even on days I was not staying there. I can keep going on about how amazing and attentive the staff was but it would take too long haha. I just wished the menu had just a bit more variety mainly because I would want to stay for several days whenever I go and it would be nice to be able to diversify my food group options. But whatever was on the menu was great.

The only thing I thought could have been better during my stay was the pool. I think it would be upkeeping with the quality of the resort if the pool had a warmer. During our stay it was supposed to be sunny but since the resort is by the water and gets cold at night, we have to wait half a day for the pool water to go back to normal. Because the pool is one of the main activities it would be great to have a pool warmer.

Other than that everything was great and I recommend this place

Leisure Friends

8/10

Excellent

23 Jan 2025

Yedidiya

Overall my stay at Haile Resort was great! We did run into some minor issues like our tv in the room not working great. The room and it’s things like cleanliness, and comfort was great. Something else that bothered me was the fact that we paid extra to have an ocean view room but the room we got had its ocean view blocked by a tree upfront. It was not a big deal to me as I enjoyed being out anyway but I think that should be considered a bit more since you have to pay extra for the view. Other than that the staff around was amazing and resort itself was a great place to be at so you can relax.

10/10

Exceptional

12 Jan 2025

Michael

Highly recommend

Staff was wonderful and accommodating. Some of us were under the weather and so supported us. Really appreciate them. The place is great. Swam on the pool. Had wine by the lake. Saw a hippo in the lake! Food tasty and comfortable room. Highly recommend.

Friends_and_family Family

10/10

Exceptional

04 Jan 2025

Zelalem

Fantastic stay!

Fantastic property never ceases to amaze us, well maintained gardens, the clean lake, the birds and the happy hippos with an exceptional service from reception, housekeeping, security and food service, Breakfast buffet is always the highlight of stays at Haile Resorts! Will come gain and again and again!

Friends_and_family Family

10/10

Exceptional

17 Oct 2024

Mark

Great setting by the lake. Staff extremely friendly. Rooms quite comfortable.

Business

10/10

Exceptional

28 Jun 2024

Assefa

My experience at Haile resort was nothing short of exceptional. The combination of luxurious accommodations, outstanding service, and prime location made for a memorable stay. A special mention goes to Ephrem, the shuttle driver, who was exceptionally courteous and helpful, making my transfers to and from the airport seamless and enjoyable.
I highly recommend this hotel to anyone visiting Awassa and look forward to returning on my next trip.

Leisure Family

10/10

Exceptional

02 Jun 2024

Cynthia

Great resort!

Wonderful attentive staff, delicious breakfast and meals, and gorgeous location.

Friends_and_family Family

10/10

Exceptional

02 Jun 2024

Cynthia

Love this resort!

Excellent service, beautiful location, delicious food, and warm atmosphere.

Friends_and_family Family

10/10

Exceptional

27 Jan 2024

Paola

Fabulous location. Very clean

Business Friends

10/10

Exceptional

06 Jul 2023

Susan

Amazing stay!

Leisure Self

10/10

Exceptional

28 Apr 2023

Yohannes

Beautiful and amazing experience

Leisure Family

10/10

Exceptional

01 Apr 2023

Caroline and Leon

The hotel was full of very polite & friendly staff. I felt, as a white woman staying there with a black partner, that some of the female staff around the restaurant could have been more interactive & so for this reason l givecthe hotel, in general, 9 out of 10. Thankyou for looking after us!

Leisure Partner

10/10

Exceptional

22 Oct 2022

Kate

Lovely hotel with great views of the lake. Restaurant was very good and not overpriced. Very clean rooms with great showers. Staff are very very nice.

Leisure Family

10/10

Exceptional

01 Aug 2022

Kibur

Excellent

The staff was very attentive to our needs and very professional.We had a great stay!The location was excellent!

Friends_and_family Family

8/10

Excellent

10 Jul 2022

Fady

Accounting and redervation systemvery weak

Leisure Family_with_children

10/10

Exceptional

01 Jul 2022

Desta

The resort is awesome.
All the staff member are professionals.

Every where in the resort is clean and neat!
I highly recommend Haile Resort!
Love HAILE RESORT!
All the staff (employees) are well- educated ! They know how to treat their customer! Oh I forget to mention about the food….it’s very delicious and healthy! House keeping is number one once you left your room for breakfast the house keepers was their to clean the room! Everything you need in the room was their! All in all if you have events big or small Haile resort is their for you! It might be your birthday, anniversary, honeymoon…..the reason why I said that , I was their for my honeymoon with my beautiful wife , we have really enjoyed our honeymoon! I can’t tell you how the surprised as! They decorated our room every single day we stay there! Make a cake for our honeymoon!
NOTE: Don’t get surprised all this thing is covered by Haile resort I paid only for the room! Cake, decoration of the room is freeeeeee freeeeeee!!!!
So the money you gonna expend at the resort is very very
cheap when you compare with
the other’s!!
For the safety matter Haile resort is #1
Haile resort left unforgettable memory in our honeymoon!
HAILE RESORT IS NUMBER ONE IN MY BOOK!
Who doesn’t not like this?
1, clean room
2, good customer service
3, Delicious and healthy food
4, safety
If you consider those I mentioned above choose
HAILE RESORT!!
Haile resort ! Haile resort # 1 in my book
Desta & DIBORA

Business_and_leisure Partner

10/10

Exceptional

30 Jan 2021

Verified traveler

Excellent resort, beautiful location, friendly staff!!

Leisure Partner

10/10

Exceptional

03 Feb 2020

Verified traveler

Comfortable stay and helpful staff

Great resort, very good service, beautiful lake-side view and relaxed atmosphere.

Self

10/10

Exceptional

04 Jan 2020

L.H.

Excellent Hotel. Friendly and very accommodating staff. Excellent food and selection of choices at breakfast. Beautiful setting. The view of Lake Awassa from our floor was stunning--changed every time we looked out the window. There was a problem with our initial room request, but they quickly fixed things for us.

Leisure Family

10/10

Exceptional

24 Sep 2019

KATIKA

Exceptional hotel

Superb hotel, amazing staff a bc delicious food... the perfect equation for a great trip. Loved everything about this hotel

Friends

10/10

Exceptional

04 Jul 2019

Michael

great views!

Very enjoyable, comfortable resort. Nicely priced. Our first night we had our view of the lake obstructed by a beautiful tree. The resort was full that night, but the next night we were moved to another room with a spectacular view of the lake.

Partner

10/10

Exceptional

27 Jun 2019

Verified traveler

Beautiful view and great rooms. The hotel staff is friendly and helpful. Very child friendly atmosphere.

Friends_and_family Family

8/10

Excellent

17 Jun 2019

Trine Sogn

Lectures at MSc. course Wonod Genet

Very good but the shower needed to be turn on in 30 minutes every morgning in order to get hot water ( 2nd floor, sea view), and the internet connection was extremely unstable. Stable internet connection was one of the main reason the hotel was chosen because I needed to do som home work in the afternoons.

10/10

Exceptional

06 May 2019

Verified traveler

Really clean and pleasant room. The staff was extremely friendly. Beautiful scenery.

Leisure Family

8/10

Excellent

18 Mar 2019

Walid

Great location by the lake.

The location is just great, I had a nice view of the lake from my balcony. The boat trip in the lake offers splendid experience of seeing hippos and different type of birds living by the lake.

Friends

2/10

Poor

24 Jan 2019

Verified traveler

Our apartment was too far down a dirt road from the main building. Luggage couldn't be rolled on it, and there was no bell hop to help. It was dirty, had no lamps, or, amenities. The shower hose was broken, and the water wasn't hot.
This resort was a hot, dry, boring mess! Hated it!

Friends_and_family Family_with_children

8/10

Excellent

16 Aug 2018

Matt

The people are some please nice service quick service and the room at nice view to Hawassa lake very clean, over all I enjoyed my stay

8/10

Excellent

25 May 2018

Alexandra

Good rooms, good views, bad food

The rooms at the Haile are clean and comfortable. I had a suite this time, which was lovely. The biggest complaint about this hotel is the food. The food is just TERRIBLE.

6/10

Pleasant

23 May 2018

Solomon

We wait more than 3 hours to get room the reception isn't welcome us we we're very tired of getting our room on time moreover the breakfast was not good and it was before three. There's no internet except the first day and the receptionist isn't responded for our requests. I was in this resorts before three years now except the clean rooms the services equality of the resort is deteriorated

Family

8/10

Excellent

07 Apr 2018

M

It was great for our time there. Wish we’d had longer to enjoy all of the Anne iTunes on offer.

10/10

Exceptional

02 Apr 2018

Joanne

Beautiful hotel with friendly staff

Spent 4 days here and had such a great time! The staff are amazing! They picked me up from the bus station which was a great help And also organised one of the staff to act as a guide for me to the fish market and nature park as I was a lone female traveller. Really enjoyed the boat ride that leaves from the hotel jetty to see the hippos.

It’s worth paying for a lake view room as the views were amazing, my room was clean, tidy and very spacious.

Breakfast was great, lunch and dinner at the hotel had a nice variety of options and they even made up something smaller for me that wasn’t on the menu. Enjoying a glass of wine from the sunset bar overlooking the lake was also great.

The gym facilities were good as was the pool and sauna and steam.

Overall I had a wonderful relaxing time! Would highly recommend!!

8/10

Excellent

28 Feb 2018

Gerhard

Over priced hotel

We could only get rooms for three night. We had two rooms, and had no hot water for two days. My room had a sewerage smell all the time...The WiFi was also very bad. We then moved to South Star International, at a 1/3 the price!!!! Hot water, best Wifi..

8/10

Excellent

04 Apr 2017

Wanderer

Almost Amazing...

I'm from the US, but have lived in rural Ethiopia for 7 years. I needed a break... time for quiet and beauty and a re-charge. I got that at the Haile. The location on a lovely part of the lake was just what I needed. My room overlooked the lake and the infinity pool. It's on a part of the lake that's perfect for beautiful sunsets. The outside dining options are peaceful and beautiful, whether at the pool, under the giant trees, or along the beach at the \"wine bar.\" Lots of birds to see, occasional hippos, local fishermen. The gym is well-equipped, but personnel there as well as a couple of other places, could be more helpful/better trained, in my opinion. The possibilities for massage and manicure/pedicure are great. Room service is good. The buffet breakfast is good. The main problems, in terms of the facility itself: 1) sewage problem so that there is a stench in the pool area that makes lounging/eating snacks less than pleasant, 2) the water in the shower did a kind of \"pulsing thing\" that went from all cold to all hot water, but never really stayed at a good medium temperature - so showers were not pleasant. If both of these problems, and staff training were addressed, my rating would be a 5.

10/10

Exceptional

30 May 2026

CHYANSHAU

早餐多元且豐富好吃。

Self

10/10

Exceptional

25 Feb 2026

Nina T

We had a very nice stay i Haile Resort. We were 2 adults and 2 children. We had a familyroom with lake view. Quiet, nice and clean. Alle the staff were very service mindend. The did everything so we had a nice stay. We will absolutly choose Haile Resort Hawassa again.

10/10

Exceptional

07 Oct 2025

Ingrid

SEhr gutes Buffet, tolle Aussicht, toller SPA-Bereich

Leisure Friends

10/10

Exceptional

01 Oct 2024

ZOUHEIR

Magical place

Very good stay in the hotel. The staff is very helpful, the place is superb, the food is good and the games for children are great. The cardio machines in the gym are very old and the decoration of the restaurant is a bit old-fashionned. In conclusion, we had a good time with family in a magical setting.

Friends_and_family Family

10/10

Exceptional

06 Jun 2021

Reinhard

Traum am See

Das Personal war von ausgesuchter Freundlichkeit und Höflichkeit. Das begann schon vor der Tür bei der Security und setzte sich bis zum gratis Shuttle zum Flughafen fort.
Das Hotel ist picobello sauber, die Toiletten werden permanent geputzt.
Die Lage am See ist traumhaft, siehe Foto.
Einziger Minuspunkt war, dass man im Restaurant, offenbar auch wie in vielen anderen Restaurants in Äthiopien, mit Glutamat kocht.
Wer damit kein Problem hat, dem kann man das Haile Ressort uneingeschränkt empfehlen.

Partner