Mountaineer Casino-Racetrack-Resort

10/10

Exceptional

22 Jul 2026

RICK

Restaurants closed at believe 8 way to early for a place that stays open 24/7

6/10

Pleasant

21 Jul 2026

Aimee

Expected more of a room for $200.

8/10

Excellent

21 Jul 2026

James

Check in was fast and easy

Partner

10/10

Exceptional

20 Jul 2026

William

Everything

Family_with_children

2/10

Poor

20 Jul 2026

Mary

The room was dirty. The bathroom was dirty. Spiderwebs in the corners was not clean. The room was musty in a terrible moldy smell. The check-in person was not helpful at all. We asked where we could park our car and she said just walk down the hall, which was very far. We could’ve just drove the car right around and walked 10 steps into our room will not be coming back.

Partner

10/10

Exceptional

19 Jul 2026

Ted

Room was immaculate, most comfy bed in a hotel setting I have had. Plenty of pillows and a five star bathroom. Housekeeping was spot on and very polite in the halls in the am times. They do a great job. Food at two of the four was good, one other very overpriced, and the last was just terrible. Hospitality was aboundant and staff eager to help in the hotel, golf course, and casino. Will return again soon!

Friends

2/10

Poor

16 Jul 2026

Megan

Me and my daughters stayed in room 2094 last night. I booked a room online and when we got there, we had to carry all of our bags up two flights of stairs which was not really a problem. But I had talked to the guy that was working at the front desk/ check- in twice about the room and the condition of it. That room had bedbugs and blood slots from them on the corners of the sheets and in the lampshade. We felt them last night and the air conditioner wasn’t working until about 4 AM when it kicked on. The employee at the front desk assured me that somebody would give me a call about this, but no one has contacted me. I tried calling twice today, but it just rings and rings. I’m not the type of person to complain about usually any issues, but I am very disappointed and unsatisfied with this experience. I wanted to reserve a room so my kids could have a fun night, but it was miserable.

Family_with_children

10/10

Exceptional

15 Jul 2026

Victor

Absolutely beautiful from walking in the door to the room. Very nice indoor pool and hot tub. The Casino was very nice, clean, all the staff where very friendly and helpful.

Friends_and_family Family

2/10

Poor

13 Jul 2026

Amber

I took my family on a trip to explore the state parks .. the room was really expensive for being a lot less then even cheap places to stay... Then at 4am the fire alarm goes off... Have to evacuate the building... There's no fire... My 5 year old daughter has anxiety I couldn't get her to go back to sleep due to her being scared that it would happen again. She's cranky so am I day was shot and definitely not as planned ... Will NEVER do that again!! Terrible if I could give negative stars I would. Hotel wouldn't even try to reprimand things to make it better either... So ridiculous!!

Friends_and_family Family

2/10

Poor

12 Jul 2026

Michael

Fire alarm went off at five am. They did nothing to comp or help with this situation nor did they know why the fire alarm went off. Just blew us off when asking. The room smelled like smoke when entering only to be told they would run an ozone machine for us. Their steakhouse overcooked our meals. Overall experience was not good.

Partner

4/10

Poor

12 Jul 2026

Robin

We stayed in the lodge and also paid the early check in fee. The room was dirty, dusty, food left in the fridge, dirty rags in the bathroom and the entire lodge side had a bad odor. There was no elevator for the second floor rooms and the doors in the stairwell were filthy.

Friends_and_family Family

2/10

Poor

12 Jul 2026

Glenn

Staff was terrible! Housekeeping was very rude. And over charge!

Partner

2/10

Poor

10 Jul 2026

Linda

No room service and no maid service, it was terrible

Self

10/10

Exceptional

09 Jul 2026

Louis

Nice place

Partner

10/10

Exceptional

06 Jul 2026

Douglas

It's was clean the casino was nice. The room was nice and cool.

Family

4/10

Poor

05 Jul 2026

angel

I stayed in the lodge area which is the older hotel area king size bed on July 4 the rate was 200dollers understood a holiday.The carpets are filthy in the halls and the hallway smelled like weed which is strang because this is a non smoking hotel.The room was average served the purpose again the carpets in the were filthy.Now for the casino part should of stayed home no entertainment if you like video slots you good I do not expected more real slots.I used to go here allot 7 years ago always had a good time even if I lost on the slots .Food went to the steak house 48 dollers per steak and everthing else alakart decline went to the gasby dinner which used to have very good meals spent 98 dollers for to steak with two side that stated grilled was not tasted steamed in a oven and no seasoning.lesson learned .Very disappointed in my stay lesson learned some things do not get better are stay the same

Family

8/10

Excellent

27 Jun 2026

Kathy

The hotel is getting old. They need to update some things. Like the couch in your room was dirty ripped,Old. But we still had a good time.

Partner

10/10

Exceptional

25 Jun 2026

Julie

Staff were amazing and being able to walk to most of the amenities was great, clean rooms an all throughout the gaming resort. The food was delicious in the restaurants we went to as well! I recommend a stay here if you like horse racing,a little bit of gambling and a nice atmosphere for a weekend!

Friends_and_family Friends

8/10

Excellent

22 Jun 2026

Richard

Our stay was only one night. The check in was simple. Our room was clean, and the king mattress was on the better side, firm, but needs to be replaced soon. No compalints on the room, it just was a bit dated. I would stay there again.

They had a sports bar with a limited menu, but the food was excellent. We did not try the restaurant on site, but we saw that it was clean. On Monday check out, the restaurant was closed. The small cafe next to it was good enough for a breakfast sandwich and coffee. Both were excellent. The casino area was excellent: clean, well lit, and the staff was great. There were ample betting machines available, and they were not crowded together.

We went for the horse racing, and the facility was a very short drive to the track entrance. Again, it was dated, but well maintained.

The overall is you would enjoy your stay there.

Partner

8/10

Excellent

20 Jun 2026

Kim

Room could use upgrade especially the bathroom. Overall clean room & courteous staff.

8/10

Excellent

20 Jun 2026

William

Clean room. Friendly staff.

Partner

8/10

Excellent

12 Jun 2026

Cynthia

Arrived early at 2:00 pm due to an attempt to avoid a terrible rain storm. Our room was ready, however we were asked to pay a $20 early arrival charge. We did not and waited until 3:00 pm to enter are room without any extra fees. This is a rediculous policy!

4/10

Poor

11 Jun 2026

Ann

Room was dirty. Falling apart. Smelled bad

Family_with_children

8/10

Excellent

08 Jun 2026

Kelly

Nice casino always have fun here. Great restaurants and staff. Very friendly!

10/10

Exceptional

05 Jun 2026

Katie

Great experience and very kind staff.

Self

8/10

Excellent

31 May 2026

Benjamin

Nice place overall but I wish the actual room would have been cleaned a little better. Not a deal breaker for returning just would have been nice. The hotel lobby and casino and restaurants are very nicely kept .

Partner

8/10

Excellent

28 May 2026

Britney

THE STAFF AT MOUNTAINEER IS FRIENDLY AND VERY HELPFUL!

Partner

10/10

Exceptional

27 May 2026

Amanda

Loved this casino/resort and will be back. They only provide 2 towels which kind of sucked for us as it was my 3 boys and me but otherwise the only other noticeable thing was the broken down elevator all weekend closest to the pool and our room.

Family_with_children

10/10

Exceptional

21 May 2026

NANCY

I enjoy the amenities and will come back again. Hopefully next time they’ll replace the maraschino cherries with a good dark cherries that you use in an old-fashioned. I had dinner at the fine dining restaurant L VK. It was hard to get a reservation yet. No one was really there when I arrived it was puzzling that the host has tried to see me beside the door when there were so many other tables available I requested away from the door and was moved My waiter was charming. He took time to understand my questions and I appreciated his help. The casino was very clean. I just wish there was more waitresses coming around offering drink drinks.

Friends

10/10

Exceptional

19 May 2026

Patricia

Employees were very friendly and the restrooms were very clean. The pool area was A+. The only downside was that they did not have the restaurants open, one did.not open until noon and the one that was open had 2 people working for.breakfast sandwiches. it took over 10 minutes in line to get my order.

Family

4/10

Poor

18 May 2026

Donna

I booked thru expedia and was put in the lodge. I thought no big deal at first. The lady at the desk told me to \"go up the ramp, make a left and it down that hall.\" She failed to tell me all the way down the hall, through another door and down the steps. So after I made this long trip down and back, I asked if I can park my car back there. She also told me I could bring my car around to the door but failed to tell me the keys don't work on those doors. So, I drove back around to the front and was told \"sorry, you;ll have to park near the front door of the lodge and walk all the way down the hall through the other door and down the steps with my luggage. Let me add, I am handicap! I asked to get a different room in the resort and she said \"it will cost you double.\" I am very displeased with the way I was treated by Mountaineer employees. I try not to make my disability and issue, but when I asked for some help with the situation not one employee had any respect for my issue.

Partner

10/10

Exceptional

16 May 2026

Thomas

Good

Friends

10/10

Exceptional

11 May 2026

Joy

The hotel and casino were wonderful. The staff was so kind and helpful. The food was okay. We wish they had a proper breakfast available not just two egg sandwiches. //we had to go elsewhere to get breakfast which was a pain.
We would definitely go back but hope they do something about the food issues.

Partner

8/10

Excellent

11 May 2026

Cassidy

We love visiting Mountaineer - This is our third time. We love the food at Mahogany but were disappointed in the plastic silverware. We tried to eat at the Steakhouse and they were out of everything we attempted to order. It does appear that it has went downhill since our last visit. However, the front desk was amazing. The spa was great! The beds are super comfy! Overall it was a great trip.

Family

10/10

Exceptional

11 May 2026

Bryan

I like the room it self, but in the morning the traffic was, so high I could hear every conversation as they walked past. On my next visit. I will seek a room above the ground level. When you can hear the wheels from suitcases passing by inside , and out. It just disturbed our peace.

Family

8/10

Excellent

09 May 2026

Judy

Did go in the pool. Not open.

8/10

Excellent

09 May 2026

Robin

Clean but showing some wear and tear

Partner

10/10

Exceptional

05 May 2026

Janell

Excellent hotel stay

8/10

Excellent

05 May 2026

Angela

Spent the night for the Kentucky Derby, we had a blast!

Friends

8/10

Excellent

04 May 2026

Catherine

Staff was great but it was an old room and dated

Self

8/10

Excellent

03 May 2026

Ryan

Nice stay and has nice indoor pool

Friends_and_family Family

2/10

Poor

02 May 2026

Lori

I was told I would have to pay an additional fee for early check in 1 hour and the room was ready. They did not explain that the room was in the lodge and I requested a bottom floor and didn’t get one with no explanation

Partner

10/10

Exceptional

30 Apr 2026

elizabeth

Poolside area was real nice

Friends_and_family Friends

10/10

Exceptional

26 Apr 2026

Reshaun

Friendly staff nice clean rooms

Partner

10/10

Exceptional

24 Apr 2026

bambi

The workers are so friendly!

Friends

10/10

Exceptional

23 Apr 2026

Ned

Excellent

Partner

8/10

Excellent

21 Apr 2026

Chad

The room was clean!

8/10

Excellent

19 Apr 2026

Eric

Pool closed.
No elevator in older rooms.
Maids left a water bottle on balcony that had cigarette butts in it.

Partner

10/10

Exceptional

17 Apr 2026

Kathleen

Loved my visit of 2 nights. The slots were paying., the rooms were great, staff very helpful, music in casino was awesome. Wish Labonne vi was open. Only big Al's was open at 8:30 pm when we wanted to eat. It was good but would have liked to try something new . Can't wait to go back.

Family

10/10

Exceptional

14 Apr 2026

William

Friendly staff.

10/10

Exceptional

14 Apr 2026

Brenda

Great pool and hot tub inside. Bars and restaurants need to stay open late for people so they don't have to leave

Partner

6/10

Pleasant

13 Apr 2026

Christine

The bathroom needs some updating for sure we were on the 1st floor which I highly suggest staying 3rd or higher next time

Partner

10/10

Exceptional

13 Apr 2026

Brandon

Good

Friends_and_family Friends

2/10

Poor

12 Apr 2026

Ericka

horrible just horrible

Family

4/10

Poor

12 Apr 2026

SUZETTE

Rooms need updated, carpet needs changed as well as bed covers

Friends

8/10

Excellent

10 Apr 2026

Rickie

Only problem we had was the bathroom floor was wet from the bathroom above us leaking water.

Partner

10/10

Exceptional

07 Apr 2026

Wendy

Everyone and everything was great

Partner

10/10

Exceptional

05 Apr 2026

Teresa

Yes it was convenient

Partner

10/10

Exceptional

03 Apr 2026

Bernard

Room was clean, bed was comfortable. Couch had stains on it and bathroom is ok. Shower is outdated.
Bar is very good. Staff great. Drink selections great. Center bar is our favorite. Food is very good.

Partner

2/10

Poor

31 Mar 2026

Dale

Property is old and unkept.

Partner

6/10

Pleasant

30 Mar 2026

Heather

I really liked the thought of being in the same property as the casino for my one night birthday trip. I did get one room for five people so I thought there would be accommodations for five people.they where going to give only two keys then I got to the room only two washcloths and two towels and we had to call down for a blanket.

Friends_and_family Family

10/10

Exceptional

30 Mar 2026

Edward

Spent a Sunday night there. Had an excellent rib-eye at Gatsby’s. The room was clean and the bed very comfortable. Will definitely visit again.

Self

8/10

Excellent

29 Mar 2026

Erik

Everything was great about stay outside of the smokiness. Hard to breathe in certain spots and the side of the hotel we were in was dated and smelled like smoke.

Family

10/10

Exceptional

29 Mar 2026

Tamara

Yes itbwas a very nice room and casino. Just wished they had french vanilla creamer

Friends

6/10

Pleasant

27 Mar 2026

Amanda

Our bed wasn't made and the exhaust fan didn't work in the bathroom. The casino was empty so it was quiet and relaxing. Shout out to big AL's food was 100 and staff was great.

Partner

8/10

Excellent

23 Mar 2026

Frank

The property was clean and the staff was very accommodating.

Partner

10/10

Exceptional

22 Mar 2026

Holly

My husband and I went for a quick weekend getaway for his birthday. The casino games weren’t favorites, but that’s just my opinion. The beds were comfortable and the hotel was clean and staff friendly.

8/10

Excellent

22 Mar 2026

Robert

Resort was nice. The room was clean a little outdated, but still very nice. The casino is very nice. The food was quite average for a casino.

10/10

Exceptional

20 Mar 2026

Lawrence

Rooms were nice and clean. Staff was friendy

Friends

10/10

Exceptional

20 Mar 2026

philip

It was nice , but check in was lenghhy.

Self

8/10

Excellent

15 Mar 2026

Michael

Steak house was great

Family

8/10

Excellent

12 Mar 2026

Ed

Hotel was very clean

Family

8/10

Excellent

11 Mar 2026

Kelli

I did not use the pool during my stay.

Self

6/10

Pleasant

08 Mar 2026

Theresa

The staff that checked us in was not very courteous. We requested a room change due to no elevator in an adjacent building we were put in. Another staff member helped get it resolved. There was no breakfast included.

Family

8/10

Excellent

02 Mar 2026

Casey

We love the indoor pool area!

Family

10/10

Exceptional

24 Feb 2026

Mary

All of the above. Very easy check in with Expedia!! Using it for all my travel needs!!

Partner

8/10

Excellent

22 Feb 2026

Cole

Nice room a little pricy! Pay 210$ for a room and then gamble makes it tough for a middle class guy

Partner

10/10

Exceptional

15 Feb 2026

Arlene

Room was great. Bed and pillow ls were very comfortable.

Partner

10/10

Exceptional

15 Feb 2026

Jessica

Everything was great

Leisure Partner

10/10

Exceptional

14 Feb 2026

Trent

Overall great experience!

6/10

Pleasant

07 Feb 2026

Rhonda

room needs updated especially the bathroom overall not bad

Leisure

10/10

Exceptional

03 Feb 2026

Kelley

Clean room , exceptional staff very pleasant. Pool and hot tub clean and never over packed

Friends_and_family Friends

8/10

Excellent

02 Feb 2026

Amy

The room was as expected. The dining options (other than the steak house on site) were very mediocre (very bar food type). The casino itself was pleasant but the slots were mostly penny type slots.

Leisure Family

2/10

Poor

02 Feb 2026

Duane

Staff not friendly. Was like they were put out when asking for anything. Surprise fees at checkout.

Leisure Partner

6/10

Pleasant

30 Jan 2026

Heather

These rooms bass

10/10

Exceptional

12 Jan 2026

Adetra

Yes

Partner

10/10

Exceptional

12 Jan 2026

Jeremy

Staff was great, 1st room they gave me has a small issue needing addressed they quickly put me in another room that was great.

Leisure Friends

8/10

Excellent

11 Jan 2026

Melissa

Room was good and staff was courteous. The only reason why I rated good instead of excellent is because the overwhelming smell of cigarette smoke when you first walk-in the hotel. I've stayed there before and it was never this bad! My husband, on the other hand would rate is less desirable for the same reason and may impact our decision of staying there again.

Friends_and_family Family

10/10

Exceptional

10 Jan 2026

Lisa

Room was very clean and staff was great

Leisure Family

8/10

Excellent

04 Jan 2026

William

Everything was good so far no complaints.

Leisure Partner

2/10

Poor

02 Jan 2026

Tommy

The room had spider webs on the door way to patio, on the picture frames on the walls, back of toilet had dirt and dust droppings all over!! It was not clean at all!! For the amount of money that it cost one would think it would at least be clean

Partner

8/10

Excellent

26 Dec 2025

Susan

Front desk not super nice but ok. They did get get us in early which was awesome. Rooms are ok. But overall we are happy.

Leisure

2/10

Poor

20 Dec 2025

Clifford

Check in staff unqualified and disrespectful and this isn’t the first time will never book another stay there thank you

8/10

Excellent

14 Dec 2025

Adam

Clean room, restaurants were good

Leisure Family

8/10

Excellent

14 Dec 2025

Jordan

There was some water damage in the ceiling by the tub but all and all it was a nice room

Leisure Partner

10/10

Exceptional

13 Dec 2025

Sooksavath

Thank you!

8/10

Excellent

06 Dec 2025

Kevin

The building is a little aged, but maintained. It's direct access to the casino. Food is done at 3pm, and door dash isn't consistent here. It was very empty when I was there. Very unlike other large casinos. Small table play, and surprisingly well kept up.

Leisure Family

10/10

Exceptional

02 Dec 2025

Sharaye

Such a great stay! Staff was so courteous and room was very clean as well as the casino area.

Leisure Partner

10/10

Exceptional

01 Dec 2025

Patty

Love the property and the casino!

10/10

Exceptional

24 Nov 2025

Kelly

Nice place friendly staff