Andrea
Avoid this place. We stayed here in July 2025 for 4 days and it was a disaster.
Before arrival, no response from the property despite multiple attempts. They also provided wrong info about boat schedules from Kuala Besut (boats actually leave every 40 min).
Day 1:
The place looked abandoned,unfinished buildings, scaffolding, and garbage everywhere. No reception,just a guy at the bar watching loud videos on his phone. He didn’t speak English, so we used the translator. He refused early check-in, probably to sell us a drink during the wait.
The sea view room was dirty: stained sheets, hair and dirt in the bathroom, sewer smell, a broken mirror, and no hot water. Complaining didn’t help.
Day 2:
The day after, we asked if the problem had been fixed. He told us he hadn’t been able to fix it and that a part needed to be ordered, which would arrive the following day.
We asked for a different room, but that wasn’t possible. Other guests also stood waiting at “reception” for hours with no help.
Day 3:
A manager finally showed up and spoke English, but instead of fixing anything, he offered us snacks and a cocktail. He then said it was a public holiday and repairs would be done the next day. We were promised a room change if the issue persisted. Too late, we had only one day left and were showering using the bidet shower.
Day 4:
Shower was finally fixed.
In short:
Structure is falling apart, staff is incompetent, and hygiene is unacceptable. Save your holiday, book elsewhere.
Before arrival, no response from the property despite multiple attempts. They also provided wrong info about boat schedules from Kuala Besut (boats actually leave every 40 min).
Day 1:
The place looked abandoned,unfinished buildings, scaffolding, and garbage everywhere. No reception,just a guy at the bar watching loud videos on his phone. He didn’t speak English, so we used the translator. He refused early check-in, probably to sell us a drink during the wait.
The sea view room was dirty: stained sheets, hair and dirt in the bathroom, sewer smell, a broken mirror, and no hot water. Complaining didn’t help.
Day 2:
The day after, we asked if the problem had been fixed. He told us he hadn’t been able to fix it and that a part needed to be ordered, which would arrive the following day.
We asked for a different room, but that wasn’t possible. Other guests also stood waiting at “reception” for hours with no help.
Day 3:
A manager finally showed up and spoke English, but instead of fixing anything, he offered us snacks and a cocktail. He then said it was a public holiday and repairs would be done the next day. We were promised a room change if the issue persisted. Too late, we had only one day left and were showering using the bidet shower.
Day 4:
Shower was finally fixed.
In short:
Structure is falling apart, staff is incompetent, and hygiene is unacceptable. Save your holiday, book elsewhere.
