Name: Galaxy Hotels Apartments
Address: Nasekula Rd, Labasa, FJ

10/10

Exceptional

20 Jul 2026

Joginder

Friendly staff and nice view

Self

4/10

Poor

25 Dec 2025

Aktar

No staff support. Had to wait for reception to be opened both at check in and check out. Room was very spacious but facilities were very poor. Had a tv in the room but couldn’t find remote to operate.

Leisure Family

2/10

Poor

24 Dec 2025

Sumendra

The hotel had all rooms booked out despite making booking via Expedia 2 months in advance. This place is run by amateurs. Not to be trusted. If it wasnt for good samaritans I would have no place to go. Expedia was like we will refund you. Not helpful at all to find alternatives.

Leisure Self

6/10

Pleasant

29 Oct 2025

Ranjeeta

Needs to provide basic amenities like cutlery.

6/10

Pleasant

23 Oct 2025

Krishneel

NA

Leisure Family_with_children

6/10

Pleasant

16 Oct 2025

Nayan

Budget friendly hotel. Rooms are a little dated but you get what you pay for. Free breakfast is a plus but you get one serve from kitchen. Staff are really friendly and helpful.

Leisure Family

4/10

Poor

22 Aug 2025

Satish

No water

6/10

Pleasant

12 Jul 2025

Satya

Noisy

8/10

Excellent

13 Jun 2025

Pritika

This was my second time staying at Galaxy Hotel, and I really enjoyed my stay. The room was modern and up to date, which made it comfortable. The only issue we had was with the bathroom door, but it was promptly fixed. Overall, a pleasant experience once again.

Leisure Family

6/10

Pleasant

27 Apr 2025

Niranjila

We got a place to stay in my home town. We are thankful for that. Staff were very friendly n helpful. Only bathroom facilities were not up to date.

Friends_and_family Family

2/10

Poor

27 Aug 2024

Faria

The bed was so hard, it felt like I was sleeping on a hard surface. This gave me back pain.

2/10

Poor

08 Aug 2024

Anitra

There’s no shampoo/conditioner in bathroom, dirty towels, when showering the water gets filled on the floor. Doors are so hard to open close, jammed. Not staying here in futur

Leisure

8/10

Excellent

26 Jul 2024

Yeshveen

Was good first time visit to Labasa.

Leisure Family

4/10

Poor

18 Jul 2024

Sumendra

Dirty. Falling apart. Dodgy workmanship. Poor Construction. Smelly bathroom. Hard mattress. Not much amenities. One hair dyer shared with rest of the hotel. Old torn towels always short supply. Very poor wifi/internet. Ants. Restaurant service was ok. No variety for breakfast. Friendly helpful staff.

Leisure Family_with_children

6/10

Pleasant

17 Jul 2024

Jaynendra

Average

Leisure

8/10

Excellent

12 Jun 2024

Reena

Very hot in dinning area

Leisure Family_with_children

2/10

Poor

06 May 2024

Diana

Leaky taps. Bed very very hard. Broken tiles in bathroom. We had to call room service 7 times and wait 30 mins for bath towels. Only received 1 towel for 2 people. Tea cups in rooms but no hot water jug.
Linen dirty. Bathroom cracked tiles and hand basin taps gushing water on floor. No toiletries. Notji g good about the property.

Leisure Partner

8/10

Excellent

04 May 2024

Ganga

Balcony can be cleaned, parking is very tight.
Other ways great for short stay.
Our first time in North

Business_and_leisure Partner

2/10

Poor

02 Feb 2024

Deep

Staff pay no attention. The restaurant staff could careless. Broken doors, no towels and the place in general needs a lot of maintenance

Family_with_children

2/10

Poor

04 Jan 2024

Akash

Customer service is very poor .

Leisure Family

10/10

Exceptional

26 Dec 2023

Josphine

Room stuff and restaurant all is good 😘

4/10

Poor

07 Nov 2023

Chandra

No or few towels in the bathroom Property needs repairs bathroom faucets leaks there was a cockroach on the shower floor. Looks pretty on the website realty is different. Staff not helpful I had to drag my suitcase downstairs. Never staying there again.

4/10

Poor

08 Jul 2023

Anjili

Would not recommend staying here. Toilet was dirty- had not been flushed or cleaned!

We booked a room for 4 people to find beds for 3 people. Reception provided a mattress at 10pm after lengthy discussion and asking us to pay extra- which we refused.

The noise from the main road keeps you up most of the night. Breakfast is not a buffet and no variety. Showered in cold water as the tanks burst in the morning- this seems to happen often here.

Overall will not be returning.

Leisure Family

8/10

Excellent

29 Jun 2023

Birendra

I like the clean room.Staff service nice.Only shower water had less pressure and hot water not coming.No mirror in bathroom.

6/10

Pleasant

28 Jun 2023

Jagmohan

I booked for 3 rooms. On arrival was given 1 room. Told them that I had booked for 3 rooms. They were strugling to get rooms for us. Took them hours to give us rooms. And so we missed some important commitments as they didnt give rooms on time. I had booked well in advance. Looks like so poor in management.

Leisure Family

2/10

Poor

25 Jun 2023

Aman

It was walking distance to major facilities and town. Checking time was at 1 pm on Expedia but they they checked in at 2.30pm. The room was not ready and had to change to another room. Unfortunately, there is no elevator or porter so had to carry your own bags and luggage to second floor. Staffs are unfriendly and rude. They do not take customers consideration. Washroom was had plumbing issues. But to compensate this, they gave a late check out at 2pm.

Business_and_leisure Family

10/10

Exceptional

21 Jun 2023

Mohammed

There was no towels of any kind as we checked in. No phone, stain on the towels. To noisy
Very conjusted, not enough space to work around.given stove towel to wipe our body after bath. I will never go to this hotel any more. Very dirty. No elevator. Front desk staff are completely lost. They should give me discounts and reimburse the money.

Business Partner

8/10

Excellent

30 Apr 2023

Christine

Great staff

Leisure Family_with_children

6/10

Pleasant

16 Apr 2023

Varshana

.

Leisure Family

6/10

Pleasant

10 Apr 2023

Shonal

Reception line never answers call, no facilities provided for food.

Leisure Family_with_children

4/10

Poor

30 Mar 2023

kamla

I believe the pictures are outdated and this property surely needs a lot of maintenance. There were no lifts and we had to carry our big suitcases to level 1. Shower head was broken, had terrible stench coming from it. Bed sheets had stains on them and the bed was hard rock, very uncomfortable. Needs deep cleaning, I wouldn’t recommend staying there. Location was great and we received a voucher for breakfast.

Leisure Partner

6/10

Pleasant

11 Dec 2022

Ashneel

Cleanliness of the property

Leisure Partner

2/10

Poor

24 Oct 2022

Irene

Do not recommend to family

Extremely dirty rooms with bathroom rotting and shower head just fell off during the shower. Excellent friendly staff who weren’t able to help in most cases.

Friends_and_family Family

2/10

Poor

23 Oct 2022

ragni

Very dirty and mattress has lot of stains and bathroom and everything is very dirty. I feel pity for the owner that the employees not cleaning up the room. They gave us the room and bathroom is not flushing.. Nasty apartment. Pls don't show this apartment.

Leisure Family

6/10

Pleasant

20 Oct 2022

Michael

Clean, but uncomfortable

This was a last minute booking as we had an early morning flight out of Labasa. Other hotels were booked. We knew this hotel wasn't fancy - we were okay with that. On the positive side, it was clean and the shower worked well. Also, the A/C worked well and was welcome after staying in an island village for the prior 5 days. On the negative side, the mattress was one of the most uncomfortable I've ever slept on. Also, the toilet had an internal leak and we could hear the drip, drip, drip all night long - even with the bathroom door closed.

Friends_and_family Family

2/10

Poor

13 Oct 2022

Mark

We do not normally bother with reviews, but on this occasion, we can not even begin to say how bad it was. We spent 6 nights with very little sleep or comfort. only thing positive was 2 cleaners who were helpful.
The bed is rock hard, no exaggeration!! The bathroom is falling apart, shower screen not attached to the wall. And the door which opened inward, was hanging on one hinge. Towel supply was intermittent, on one occasion we were asked if we had showered, because they were full and we wouldn’t get towels that day!! The hotel is noisey every night, especially weekends with large groups on balconies, and in front of the shop, and no security to be found. The people in reception (except one)were the worst we had ever come across in our many visits to Fiji. The room shook when traffic drove past, and the rooms are not sound proof at all to the constant traffic. Furniture was not put together properly and everything wobbled or moved when you are on it!! Be careful of the stairs, they are very uneven. Very disappointed with our money being spent here.

Business_and_leisure Partner

6/10

Pleasant

05 Oct 2022

Michael

Breakfast not good at all
No help to carry luggage
Admin lady said no one to help
Rating 0/10

Leisure Partner

4/10

Poor

22 Sep 2022

Safeen

Absolutely disappointed
Very poor room condition
Water filled up in the bathroom overnight
Balcony sliding door could not open at all.
4 people to share one bath towel
Ask fo breakfast though we paid for it. Bit were ask to pay again in cash and try did not want to serve us room service
Very basic amenities n service
Room size are very good
Bed is like rock . Very hard and uncomfortable
Overall experience I am a disappointed customer

Leisure Family_with_children

2/10

Poor

22 Aug 2022

shunil

Big room

10/10

Exceptional

18 Aug 2022

SEREEN

We’ll staff were very friendly n helpful

Friends_and_family Family

2/10

Poor

15 Jul 2022

Prathik

Property needs major renovations. Water leakage and broken amenities throughtout. A hard no-go.

Leisure Family_with_children

6/10

Pleasant

20 Apr 2022

Cathreen

Need to repair shower doors. cockroach seen in bathroom.

Leisure Family

4/10

Poor

10 Apr 2022

Junko

Had an issue with the restaurant time management; although you arrange an earlier breakfast with them a day before because you need to leave the hotel earlier, nobody seems to care about the arrangement on the day.

Hotel itself: probably a two-star quality, if you don’t expect anything from the hotel, you won’t complain much.

Business Self

6/10

Pleasant

17 Mar 2022

Rajesh

Reasonable place to stay few days , breakfast is not so good , could do better, otherwise reasonably okay

Leisure Self

2/10

Poor

11 Mar 2022

Sanil

My toilet was not able to flush. The reception took 3 hours to make arrangement to fix it. The meals came with a lot of delay.

Leisure Family

2/10

Poor

16 Jan 2022

Akuila Makutu

Need to work on cleanliness of rooms and maybe implement 24 hr Manning of staff reception

Leisure Family

10/10

Exceptional

06 Dec 2021

Kathy

Always great, look after my daughter who is stuck in Fiji, great breakfast!

Leisure Partner

10/10

Exceptional

08 Oct 2021

Kathy

Very friendly and helpful
Bula vinaka
thank you for the upgrade

Leisure Family

4/10

Poor

17 Dec 2019

Verified traveler

Room with such a small space to move between shower,hand basin and toilet. No lifts to carry bags on 3rd floor.

Friends_and_family Partner

2/10

Poor

13 Aug 2019

Verified traveler

Electrical safety issues old towel, smelly and dirty mattress, many time we could have showers due lack of water pressure
Overall I will never go back and I will not recommend anyone to waste their money in this hotel

Friends_and_family Family