Name: Grand Eastern
Address: Gibson cnr Rasawa Street, Labasa, FJ

10/10

Exceptional

20 Jul 2026

john

it was very good and staff very friendly room clean

Partner

2/10

Poor

14 Jul 2026

Razeel

I recently stayed at the Grand Eastern Hotel in Labasa and unfortunately had a very disappointing experience. I booked for two nights but had to check out a day early due to a serious maintenance issue. The bathroom hand basin pipe was damaged and leaking continuously, creating a loud noise that made it impossible for my family to sleep. I reported the problem to staff immediately, but was told tojust leave it leaking. The next morning, I raised the issue again and a worker came to inspect, but when I asked him to return later while we were out, nothing was done. By the time we returned at 5 p.m., the leak was still unresolved.This lack of action forced me to check out early. At check-out, I explained the situation to a female staff member, but all she said was “ok” — no apology, no acknowledgment of the inconvenience, and no effort to make things right. For a hotel that presents itself as a reputable establishment, this level of service is unacceptable. Guests expect basic maintenance issues to be addressed promptly and staff to show courtesy when problems arise.The constant noise, sleepless night, and dismissive attitude from staff left a very negative impression. I hope management takes this feedback seriously, as the property itself has potential, but the service and responsiveness need significant improvement. Until then, I cannot recommend this hotel to others.

Family_with_children

10/10

Exceptional

02 Jul 2026

Suresh

I like everything

Partner

6/10

Pleasant

07 Jun 2026

Glenn

Best in Labasa, a bit dated, though there is a new wing about to open.

Self

4/10

Poor

10 May 2026

Merewalesi

Room especially the deluxe room are old and bathrooms needs renovation. Everything in this room is old.

Self

8/10

Excellent

04 May 2026

SURUJ

Coffee too expensive Rooms were clean and good ac

Friends

2/10

Poor

20 Apr 2026

Vashni

The bes

8/10

Excellent

17 Apr 2026

Gyan

New wing of hotel is excellent except when you shower the toilet floor gets wet as well.
The original hotel floors dirty ,toilet,hand basin so old and dirty.Tiles need commercial scrubbing
Towels are like hundred years old the colur is mo longer white.towels need replacing.

Friends_and_family Friends

10/10

Exceptional

17 Mar 2026

Josphine

Clean room

10/10

Exceptional

11 Mar 2026

Akariva

The Fijian lady that helped with the check in was friendly and helpful. My apologies, i didn't get her name.

Family

8/10

Excellent

27 Dec 2025

Jahaan

Hotel was pleasant, however water pressure for the shower was lacking on some days.

Friends_and_family Friends

6/10

Pleasant

25 Oct 2025

Roseann

The room was clean. Toilet leaking water on the floor. Shower water pressure was good in the day but at night was weak and no hot water. The guests in the room next door were very noisy. They may have been drinking till late. Bed was okay. Towels could be better they supposed to be white towels but very old.
Breakfast was okay. The hotel is very old.

Leisure Family

4/10

Poor

20 Sep 2025

Nilesh

Dirty room, mosquitoes in the room, no shampoos

Leisure Family_with_children

6/10

Pleasant

01 Sep 2025

Patricia

This hotel has so much potential - if only management puts more training in place for staff!! Especially housekeeping- my room still had dirty dishes ,bathroom sink was not clean!! I even asked to change the bed linen just to be sure!! Very disappointing that this was the new wing , expected more !! I stayed 2 nights(Sat/Sunday ) room downstairs partied all night!! Beer bottled littered the common area by the pool - dirty tables not cleaned from night of drinking !! But hotel is in a good area in town by the river ,walking distance to town and the market . Owner and management please be proud of this historic hotel in Labasa

Leisure Family

10/10

Exceptional

27 Aug 2025

ifeanyichukwu

Great and friendly staffs, always ready to help when asked.
Great food option

Business_and_leisure Family_with_children

10/10

Exceptional

21 Aug 2025

Dan

Lovely hotel, wonderful staff. very welcoming.

Business Self

6/10

Pleasant

10 Aug 2025

Ravneet

TV not working,
Floor not sweeped properly,no teaspoon for coffee.
Cocroaches inside bathroom.

Leisure Family

2/10

Poor

05 Aug 2025

Prem

No wifi and can’t make phone call without getting the front desk involved

Leisure Partner

6/10

Pleasant

01 Aug 2025

Prem

Property lacks phone service and wifi

6/10

Pleasant

27 Jul 2025

Renu

N//A

Business_and_leisure Family

10/10

Exceptional

02 Jul 2025

Pamela

This hotel is a excellent place to stay very convenient and comfortable. Great food in the restaurant.lovely staff.

Leisure Partner

10/10

Exceptional

30 Jun 2025

Usha Kiran

Excellent

Leisure Partner

10/10

Exceptional

27 Jun 2025

Pamela

A great place to central in town. Lovely food in the restaurant.

Leisure Partner

6/10

Pleasant

20 Jun 2025

Francis

Swimming pool was not for Swimming told by staff

10/10

Exceptional

16 Jun 2025

shelvin

Everything was ok except the pool which was dirty

6/10

Pleasant

24 May 2025

Nalini

We looked forward to the colonial style property.It has dated, we didn't mind that , however felt some attention needed to be paid to things like securing powerpoint near the bed better. We loved the water view. Walu fish for dinner was rubbery, maybe a limited menu would ensure good standard of produce. Reception and restaurant staff were very pleasant and helpful. There was a very large group of about 25 who arrived after us so our dessert was going to be very delayed, so we skipped dessert. The wiat staff kindly offered to bring dessert to our room, we declined due to time taken for delivery. The access to shops is a great plus and gardens are well maintained. It would be good to close swimming pool access by say 9.00pm as the noise from pool area did continue to a bit after 10.00am.

Leisure Family

10/10

Exceptional

21 May 2025

Sharmilla

Very friendly staff, amazing all outside, clean pool. Just rooms needs upgrading

6/10

Pleasant

02 Apr 2025

shunil

It's very close to the restaurants, can easily access taxi's. Free transfers to and from airport

Leisure Family

10/10

Exceptional

28 Mar 2025

T.

Great service and professionalism

Leisure

6/10

Pleasant

14 Mar 2025

bernadette

be careful- don't book this hotel through wikipedia - we booked n payed for the deluxe room but they gave us the standard room and no refund- not right

Business Family

4/10

Poor

27 Dec 2024

Jatesh

The space was really dirty, furnitures and bathroom were falling apart. The hotel and space around was really noisy.

Leisure Family_with_children

2/10

Poor

27 Nov 2024

Shelly

I made the mistake of booking on this hotel. Its dirty,bugs,flying rochas.sheets had stains.
The staff n security were very nice. I couldn't change rooms, since all were booked. Sister hotel was same except no wifi. I had to leave the next morning to a different hotel.

Business_and_leisure Family

10/10

Exceptional

18 Nov 2024

Savanagh

Fantastic highly recommend

Leisure Family

8/10

Excellent

17 Nov 2024

David

Central to town and shopping market area out front. Food was very good.

Leisure Friends

8/10

Excellent

15 Oct 2024

Michael R Kumar and Reena

Great staff great service

Leisure Family

10/10

Exceptional

10 Oct 2024

Nima

Excellent and nice knowledge staff.

6/10

Pleasant

02 Oct 2024

Rhonda

It is a nice setting around the pool. However the hotel has decided to open the bar and this pool area to the public, which is fine, but this area is very close to superior rooms. There were large groups sitting around the pool, drinking beer, in the evenings. I found the noise and the amount of large groups sitting around outside my room, to be quite uncomfortable. Added to this the superior room does not have glass windows. It has wooden shutters which means, even when closed, it is very hard to block the noise from pool area out. I have to say the staff were lovely. I do think the hotel needs to consider it policies in balancing the needs of guests with the opening of the bar to the public. Perhaps consider a specified area for outside guests who want to access the bar.

Business Self

10/10

Exceptional

16 Sep 2024

Vicky vinash

Very good and safe to stay everything near by shopping transport and walking distance every quiet I not need to contact any staff for my stay in the hotel

Leisure Family

4/10

Poor

06 Sep 2024

Aman

Property is in dire need for renovation; bathroom tiles are falling/missing, old tapware, chest freezer rusted. Simply, property would do well with thorough renovation.

Leisure Self

8/10

Excellent

05 Sep 2024

Sanford

Swimming pool open to non guests very dirty

2/10

Poor

29 Aug 2024

Roshni

The rooms are very dirty and simple like poos no sink to fill water in the kettles .very very dirty hotel .

2/10

Poor

15 Aug 2024

Jissie

Time to change mattresses and linens, too many bed bugs

8/10

Excellent

09 Aug 2024

Kapil

Older property but enjoyed the stay there,nice staff.

Leisure Family

2/10

Poor

05 Aug 2024

Shaleshni

Very dirty, they do not clean the restroom and rooms properly.

Leisure Family

8/10

Excellent

31 Jul 2024

James

A bit noisy at night as they have the Family room right next to their wine and dine, otherwise it is a great Vacation facility. Overall we enjoyed our stay at this hotel.

Leisure Family

6/10

Pleasant

19 Jul 2024

Birendra

The bathroom and toilet not in good condition, curtains dirty, Old tiles.
The shower very small and slow.
No microwave to heat food.
Thanks

Business_and_leisure

8/10

Excellent

15 Jul 2024

Pranil

It was nice experience

Business_and_leisure Friends

10/10

Exceptional

10 May 2024

madhu

convenient if you are staying for couple days. everthing was close by for food and shopping. facility needs some work. thing are kind of out dated otherwise evertning was good.

Leisure Family

6/10

Pleasant

08 May 2024

Kirpal

The Room was good....However...the Washroom was terrible. It badly needs a major upgrade. Not impressed .

Leisure Partner

10/10

Exceptional

29 Apr 2024

Rohit

Location, neatness,friendly staffs

Leisure Family

6/10

Pleasant

28 Apr 2024

Dewandaran

Walking distance to township

Business_and_leisure Family_with_children

4/10

Poor

11 Mar 2024

Ravinder

For some reason whole tiles on the floor get wet through out the night

Leisure Family_with_children

8/10

Excellent

10 Mar 2024

Vinay

Good

8/10

Excellent

31 Dec 2023

Lisa

Great customer service from pre check in to dining staff and from check out.

2/10

Poor

27 Dec 2023

rohitesh

The pool was dirty and the water had a smell. Even the shower water had a smell. We ended up going to another place for shower.

6/10

Pleasant

01 Dec 2023

Susan

Pool is welcome

The staff are lovely and helpful. The place is simply run down. Needs a good overall sprucing and major scrub. Bed is not too comfy. It is nicely located in city centre.

Partner

6/10

Pleasant

01 Dec 2023

Ranga

Liked location and they provide shuttle service to abd and fro to airport.
Had cold showers hot water was not available. Advised front desk.
Bar staff not friendly. Ordered meal and she said once ready restaurant staff will deliver in the bar .waited for half and hour than had to go to the restaurant to pick it myself.

Leisure Partner

4/10

Poor

24 Nov 2023

Dineshwaran

Condition of the hotel is pretty appalling. Bathrooms are pathetic. Nothing has improved since my last visit 5 years back. In fact it may have become worse. Staff are super slow, and they didn’t even give towels or blankets. Had to ask multiple times. On the last day, the housekeeper was nice and finally gave us everything.

Wouldn’t recommend the place but then there are no other places in the area. Hope they improve the facilities.

Leisure Self

8/10

Excellent

17 Oct 2023

Rohit

I came for work, so found the hotel ideal for the purpose. Bed was nice and room was clean. The food is good too. Apart from some noise from neighbors is was a good stay. Id go again.

Business Self

2/10

Poor

13 Oct 2023

Verified traveler

One sentence ..,. Hotel needs upgrade

The hotel needs to be upgraded . Found cockroach by the coffee maker .
The tiles in the bathroom needs changing .
I booked a so called presidential suite but this room was no where near a motel 6 room.
This is misleading and it should not be advertised as a presidential suite

Partner

2/10

Poor

09 Oct 2023

Randeep

The first night we tried to go to bed. There was a big yellow stain on the bed sheet. We call the front desk and told them what had happened. They came and changed the bed sheet. Told them about the tap on top of the sink in the washroom. There was algae under the tap. It was so grouse. The shower came out of the wall. Terrible customer service. The TV wasn't working properly too. Called the front desk and complained about the tv. One of the channels wasn't working. Nobody came to our room and tried to fix our TV.

Leisure Family

4/10

Poor

01 Oct 2023

Terence

No hot water and no water pressure shower not good

Leisure Partner

4/10

Poor

25 Sep 2023

Chandrika

Nothing unique. Cheap grade amenities. Needs a lot of maintenance.

Leisure Family

6/10

Pleasant

20 Jul 2023

Neelam

Standard basic property.

6/10

Pleasant

26 Jun 2023

Rajendra

Needs renovation. Bathroom crap.

6/10

Pleasant

19 Jun 2023

Jasmine

The property was as advertised, the general condition was ok and expected for Fiji standard, a bit tired and passable for NZ / Aus standards. The staff were really friendly. The general area was ok, I wouldn't feel safe going out after dark though.

Business Self

6/10

Pleasant

02 May 2023

Maheshwar

Not recommended m

The kitchen staff was not good service we have wait for 1 and half hours for them to serve as we were only sitting down to eat the restaurant was empty even we ordered juice and water it was not serve their serve food we have to ask for spoons to eat which was given 10 minutes later i did complain to front desk so no good experiences. The last order said 9.30pm but the kitchen stove was closed at 7.45 pm which we told that their cant cook .out side te room people make noise up to 10pm drinking and using fouls languages we went with family which is not good to listen .

Friends_and_family Family

2/10

Poor

26 Apr 2023

Hanuman

The property has no WiFi. Water likings and no rails in the bathroom. The mansger has no experience in customer service.

Leisure Partner

2/10

Poor

09 Feb 2023

Rakesh

I checked in on 3rd February around 1pm. As soon as we arrived, we were treated horribly by the indo-fijian girl checking us in at the reception. It was pouring with rain that afternoon and we kindly requested that we get a porter to assist with our luggage. The lady rudely replied that there are no porters or any employees that can help and we have to do it by ourselves. My wife and I didn't think much of this interaction until the next morning when we saw a porter helping new guests arriving with their luggage. We were also told by the same lady at the reception that we would have been entitled to a complimentary breakfast if we booked directly on their website but since we booked our stay through booking Expedia, we were not entitled to it. Not to mention that we also were denied a room upgrade although it was available as we booked our stay through booking Expedia. I don't know whether this indifferent treatment towards us was due to booking through booking Expedia but the way we were treated was absolutely terrible and disheartening. Please improve your service or provide customer service training to your employees. I will not be recommending this hotel to any friends or families.

Leisure Partner

4/10

Poor

18 Dec 2022

Ram

Nothing pleasing on this site.

Leisure Partner

10/10

Exceptional

29 Nov 2022

Maraia

Great location, next to a supermarket and easy easy access to Labasa town. Good at the restaurant is delicious

Leisure Family

2/10

Poor

17 Oct 2022

Kathy

This property has deteriorated terribly. We stayed here several years back and it was a nice place. This stay has shown how little the owners care about the facilities. On the outside it looks nice and appealing but, the rooms are sorely outdated and in need of complete updating. There were so many things wrong. We didn't have hot water for a shower until our last day. We stayed 3 nights. The staff did there best to provide a friendly environment. The towels were very worn out and the bathroom mats we stained and worn as well. The dining room table cloths were dirty and stained.

They advertise this as the pride of the North. I would be ashamed to advertise like that with the condition of this hotel.

Business_and_leisure Partner

2/10

Poor

29 Jul 2022

Zeba

Where to start? Possibly one of the worst places i have stayed.
The smell of river at the back of our room was disgusting. The floors of the room was so dirty which isn't ideal with little kids.
You ask for towels and it takes more than an hour to arrive.
My 3 year old daughter got locked in the room when she was sleeping. My husband run around looking for help and we were told managment doesn't have keys to the back door. Front door had to broken down in order for us to get it. Considering this is the one expensive hotels in labasa it's just in horrible shape.
The staff are friendly however managment needs to take better care or stop charging so much.

We ended up checking out 2 days earlier. Will not recommend this to anyone.

Leisure Family_with_children

10/10

Exceptional

05 Jul 2022

Rajeshwar

Excellent service
Employees like Ashoka : Awesome/very friendly and professional.

Friends_and_family Family

4/10

Poor

03 Jul 2022

Arvikesh

Pool wasn’t great, room had a weird smell and didn’t complain but no one did anything