JAZ Almaza Beach Resort, Almaza Bay

4/10

Poor

12 Jul 2025

Neil

recently stayed at the Jaz Almaza Bay Hotel for $650 a night, and unfortunately, the experience did not live up to expectations.

Upon arrival, the room was missing several essentials you’d expect at this level — no bathrobes, no fruit bowl, and not even complimentary bottled water. When I raised the issue of poor internet, reception simply told me to “come down to the lobby.” I ended up asking the cleaning staff for basic amenities like water.

For a hotel charging premium rates, the service was notably underwhelming and lacked attention to detail. A disappointing stay overall.

2/10

Poor

13 Jun 2025

boula

Worest hotel ever .

Leisure Family

10/10

Exceptional

08 May 2025

Ahmed

Excellent location, food,stuff

Leisure Family

8/10

Excellent

14 Apr 2025

Verified traveler

It was cool for the rate and great location

Friends_and_family Family

10/10

Exceptional

29 Nov 2024

mohammad

High quality service and helpful staff

Leisure Family

10/10

Exceptional

24 Oct 2024

jean-claude

Excellent service

Leisure Family

8/10

Excellent

19 Aug 2024

Bassem

Good

Leisure Family

2/10

Poor

12 Aug 2024

Amr

This hotel does not follow any quality standard. The place is disgusting and food is filthy. Do not come here

Friends_and_family Family

10/10

Exceptional

05 Aug 2024

Ansara

Amazing stay

8/10

Excellent

26 Jul 2024

Loaye

The staff was very helpful

Leisure

2/10

Poor

15 Jul 2024

Amir

Staff busy on their phones instead of taking care of guests

Leisure Family

10/10

Exceptional

11 Jul 2024

Salwa

The place is very good but it needs some upgrades like update the rooms, some maintenance.
We enjoyed the friendly atmosphere.

Leisure Family

10/10

Exceptional

30 May 2024

SaadBaher

Well designed.
Well kept

8/10

Excellent

13 Apr 2024

Julie

This was our second stay at Jaz Almaza. This time was busier, being Eid long weekend. Service was less good than before. It was difficult to find waiter to order drinks. The resort is nice, clean pool and nice sitting areas. It's good value for the money.

Leisure Family_with_children

10/10

Exceptional

27 Mar 2024

AMR

Perfect

Leisure Family

10/10

Exceptional

20 Mar 2023

Julie

Lovely resort. We visited twice during low season and they were both great stays!
The rooms were clean, spacious and very comfortable. The resort has a beautiful beach, the food was excellent and the staff was absolutely amazing.
Highly recommend when in Marsa Matrouh or the area.

Leisure Friends

10/10

Exceptional

20 Dec 2022

Yehia

Beautiful place, excellent location, friendly staff. There is a small lovely island accessible from the beach. Breakfast was very good but I wish they had more selections of cereals. Dinner was excellent; the salad, soup and main entry were excellent. The dessert was ok. The room fee covers half board(breakfast and dinner) but does not include drinks with dinner( I had to pay 85 LE for a lemon juice).
I would definitely come back. The place is perfect for a stop between Alexandria and Siwa.

Leisure Self

8/10

Excellent

04 Sep 2022

natalie

Staff excellent rooms need renovation

Leisure Family

10/10

Exceptional

20 May 2021

Verified traveler

The hotel is so nice and chilling, beach was awesome, the staff is so friendly, highly recommended

Leisure Family_with_children

6/10

Pleasant

18 May 2021

Pakinam

Below expectations

Room is super small and the hotel is ridiculously expensive with nothing special to offer. When I arrived, the electricity socket in the room was not even working. I’ve stayed in nearby hotels with cheaper rates and better service. The beach has a lot of rocks which makes it difficult to get into the water. I paid $4 for a bottle of water which actually costs around 0.65 cents. Honestly, i was not impressed at all and thought this place would be exceptional, which was not the case.

Friends_and_family Family

4/10

Poor

16 May 2021

Verified traveler

Negative impression; not as expected

Leisure Partner

10/10

Exceptional

02 Nov 2020

Mohamed

Perfect hotel

Everything was perfect we fully enjoyed our stay and I really recommend this hotel.

Partner

2/10

Poor

25 Sep 2019

Verified traveler

The cleaning staff not good you have to call them to clean or Change the carpet of the bed
Also all Activity is for Italian nationality no nothing for Other nationality...And this is not written in your website you should write it’s for Italian other nationality don’t come
Also no WiFi I complain so many times Every time they say we will fix and they’re not fixing it You have to go to the main lobby and the reception to find a connect
If Anyone ask me about this hotel I will say that’s not a good hotel I will give him one star or tow star

Friends_and_family Family_with_children

10/10

Exceptional

23 Sep 2019

FAHAD

It was amazing.you will enjoy staying inside the resort. Nothing outside the area or near. Every thing you need it will be in the resort. But no supermarket out side or shopping areas . It was nice to ejoy the beach and waves. There is a activities in the beach. But not too much.the sands is very clean and white.

Family

6/10

Pleasant

18 Sep 2019

Samia

Poor wifi
Flies in room
No good service at the beach

Food was good

Leisure Family

8/10

Excellent

02 Oct 2018

Verified traveler

Very nice resort but....

Resort is very clean and nice. Location is right in front of the beach. Bed in the room is really not comfortable. Service needs a little bit of improvement. Food is very good.

Partner

10/10

Exceptional

12 Sep 2018

Hany

It was amazing, the over all stay , room, food , beach ,, staff and every thing

Partner

8/10

Excellent

04 Jun 2018

Amir

What a beach

A beautiful hotel, large clean rooms, nice landscape and a wonderful clean beach.
Food can be better

Family

10/10

Exceptional

25 Oct 2017

Verified traveler

Crystal clear sea

- We had 2 nights in sep 2017, double room partial seaview, half-board, 340 usd inc tax.
- The main highlight is the crystal clear sea and wide smooth sandy beach without rocks. Very transparent and low salt water, you can open your eyes without itching.
- 2 very beautiful large pools.
- the receptionist (a woman can't remember her name) made us a late checkout 2pm very easily w/o charge.
- Food is good. Had variety.
- Allows women with full body swim suit in the pool and beach (except in indoor pool).
- Room and bed comfort are very good (w/ balcony).

* Near by market is far. There was a market in the hotel premises but was closed, and I believe it is expensive. Try to get your supplies for the whole stays before arrival..

x beaches lodges are very expensive (1000 egp per day)
x restaurant and the area of food stations are small and can be dense with the guest during breakfast and dinner.

8/10

Excellent

10 Oct 2017

Verified traveler

Jazz Al Maza Hotel

Jazz Al Maza is a very comfortable hotel with a fantastic pool and beautiful coral sand private beach. Great for a few days relaxation.

10/10

Exceptional

17 Sep 2017

ibrahim

Nice Hotel

Great resort great food and great beach great services and clean room we enjoyed our stay for 4 night.

8/10

Excellent

06 Sep 2017

Tarek

pretty sand beach , friendly staff

Good hotel with excellant sand beach, friendly staff. hotel ma add more entertainment at night .

Partner

8/10

Excellent

04 Sep 2017

HHelal

Perfect beach, overpriced⬆️

Perfect beach, cooperative staff, quiet few activities with animation team that would keep ur kids busy. Overpriced for both accommodation and hotel dinner.

10/10

Exceptional

01 Aug 2017

Verified traveler

Would definetly do it again!!!

Very nice hotel, amazing beach, amazing breakfast and extremely friendly staff! The beach losges are a just too expensive

10/10

Exceptional

20 Jul 2017

Verified traveler

Very helpful staff, nice hotel, beautiful beach, multiple varieties for restaurants. We had an issue during reservation that was solved with the help of Expedia.

2/10

Poor

19 Jul 2017

nj

WARNING - Worst hotel ever- Do not book this hotel

There are two words to describe this hotel, \"Deceiving and Misleading\". I reserved two rooms with two twin beds in each room. When I arrived to the hotel with my family, I was informed by the front desk that my reservation was for only one person in each room and if I want to have two people in a room, I have to pay additional significant money on top of amount I reserved. The assistant manager came and I told him that my reservation was for a room with two beds. Why the room has two beds if it was intended for only one person? He said that this is the way the hotel. Very deceiving practice that I have not seen in any other hotel. Two beds means two individuals. Any other explanation by saying it is a single room is pure misleading to the guest. Why the hotel include two beds in a room if their intention is to have a single individual in a room? Why a single individual would need two beds in a room? They deliberately did that to mislead the guests and surprise them during check in. I decided to cut my trip and stay only for one night after the horrible treatment by the front desk management. In addition, the services was very poor. I had to call four times within one hour to get an iron. The safe boxes in both rooms were not working. Don't use this hotel.

6/10

Pleasant

01 Jul 2017

Verified traveler

Lovely beach, but not quite a 5* resort experience

Since they are advertising and charging for a premium 5* experience, here's my review keeping that in mind. The big problem here is utilities and maintenance:

- Shower: The hot water quota per room is extremely limited. Within less than 5 minutes, it starts running out and you're left having a shower with tap water temperature.

- Room Facilities: The TV remote control didn't work, and neither did the Safe. The batteries had multiple bite marks as if someone was squeezing the most out of them.

- Internet: It's limited to TWO devices per room (we had 3 adults). If you have a laptop and phone, that's it. Nobody else will have access to WiFi. Also, when you pay $350/night for a room, why would a 5* resort charge you $5 to use high-speed internet? Sounds like a petty charge. The \"regular\" internet is absolutely useless.

- Sofa Bed: Beware; the extra \"third bed\" they will prepare for a \"3 adult\" visit in their Deluxe Room will be an uncomfortable sofa bed using cushions and not a mattress. It will leave you with back pain every morning.

- Some entertainers/performers will aggressively try to guilt you into attending their (below average) night show, even while you're watching a game or trying to enjoy listening to the live singing on the terrace.

- Luggage service: We waited ONE FULL HOUR for someone to come pick up our luggage from the room since we informed the reception. We had someone to be and didn't account for that delay.

10/10

Exceptional

04 Jun 2017

Emad

One of a kind spot

This was one of the best resorts I visited. I have been all around the Caribbean and Asian beautiful islands, but this spot is like Paradise on earth with the Green, Blue and Turquoise water colour mix. Service is so professional and Genuine hospitality by all the staff. Special people we met were Maria and Shams from the animation team. They are so passionate about making every moment of our stay counts, and trying hard to entertain each one of our group and making sure that we're having a great time. We will definitely make sure to go back to Jaz Almaza next time we're in Egypt.

Family

10/10

Exceptional

10 Oct 2016

Rory

Very relaxing, perfect beach, perfect water, great swimming pool, friendly and attentive service.

Partner

10/10

Exceptional

10 Oct 2016

Dahlia

Paradise in Egypt

This resort hotel is beautiful, and exceeded my expectations. The grounds are stunning and the beach is absolute paradise. We got 2 rooms on the ground level which include a patio. The room is spacious and very comfortable. All other upper floor rooms include a balcony but to my knowledge no elevator. The hotel has a large pool, spa, gym, 2 restaurants (one buffet for breakfast and dinner and the other a la carte). Bar, a terrace cafe and convenience store also available. The staff are fantastic and really good at making guests feel comfortable and getting them to participate in events. During my one night stay, we participated in a water polo game and attended the oriental show at night. The show was very entertaining and everyone got up to dance (usually these shows tend to be cheesy for locals but everyone joined in). There was also a preshow for the kids in a separate theater/stage. The highlight for the location is the beach and the crystal clear turquoise waters. The pictures are absolutely accurate. This resort in my opinion is perfect for families (with or without kids), couples, and friends getaways. Highly highly recommend staying here.

Family

4/10

Poor

15 Aug 2016

Kareem

Amazing beach... But that's it

We were told that this is a 5 star hotel... In reality it does not deserve the stars except for the beach which is simply spectacular.
The service is slow and sloppy... The room was not clean when we checked in... We requested it to be be re-cleaned and came back to find it still not clean.
We enjoyed the beach and ended up checking out the next day.

8/10

Excellent

06 Aug 2016

Islam

Amazing hotel on a fantastic crystal clear water beach

Family

10/10

Exceptional

23 Jul 2016

Verified traveler

in simple words perfect, the staff were excellent

Amazing, magnificent, definitely highly recommended, the beach is unbelievable, the hotel staff are very helpful and friendly, rooms are very comfortable and clean,

Family

10/10

Exceptional

11 Jul 2016

Randa

The hotel was great. Best beach and sea on the Mediterranean. Staff were friendly sea food restaurant was good . Missing free wifi in rooms

Partner

8/10

Excellent

22 Mar 2016

Khaled

Great place for relaxing.
SPA available.
Beach is very nice and clean

Partner

6/10

Pleasant

10 Aug 2015

Khaled

I do not recommend for families.

Hotel is located 35Km far away from Marsa Matrouh.
Internet is free for 256Mbs only!!!
Hotel price is very expensive in comparison to its services and entertainments.
No buses or taxies available between the hotel and Marsa Matruh downtown.

Family

10/10

Exceptional

04 Aug 2015

Maha

Relaxing experience

Worth the money

Partner

8/10

Excellent

02 Aug 2015

Adham

Amazingly Crystal Water

Extraordinary sea spot, amazing crystal water. Rooms are very comfortable & clean. Food is v.good with various options of (a la carte/ open buffet) restaurants across the three hotels within the same bay. Staff is so nice & helpful. Activities(Spa, beach & water games, kids area) are v.good. If you are not Italian (my case), then forget about the animation team, as they only speak Italian & ignore all non-Italian people,and most of the time, they won't even salute you.

Family

10/10

Exceptional

31 Jul 2015

Mai

The friendliest staff ... Greatest service

Hotel is excellent , beach is 3 minutes walk. Lovely beach with beach and water sports available. Great pool, lovely staff. Everyone wants to help and serve you with a lovely smile on thier faces. Will definetly go again.

2/10

Poor

23 Jul 2014

Sam

Traumatic experience

Had to check out early after 2 nights, my kids aged 4 and 2, were forced out of the kids club and shouted at repeatedly by the Italian animation team, told it is for 'italian kids only!!'even after speaking to one of the managers who apologised and promised it won't happen again, my wife was in panic. Had to speak to the top manager, was very reluctant to refund the 2 nights, only done 25% after a lot of arguments and waste of my holiday time. the rest of is very normal for a 5 stats hotel, been to much cheaper, far better 5 stars hotels in the north coast before, will never do it again

Family