Horacio Quiroga Resort Termal

50 reviews shown

10/10

Exceptional

31 Oct 2024

Maria

Very nice

8/10

Excellent

31 Jul 2022

Marco Antonio

Good, but overall the hotel needs updates.

Leisure Family_with_children

8/10

Excellent

30 Sep 2021

Teresa

the stay was wonderful, plenty of acitivities for the whole family, however, they tried to add extra chanrges on at the end of the stay.

Friends_and_family Family

4/10

Poor

28 Sep 2020

Teresa

the vacation started well however on the Tuesday after most of the guests had left the quality of service declined day by day as it was clear the staff did not wish to be working, on our last full day the Friday the boat captain failed to arrive, and had meant a delay of over 1 hour for our preplanned excursion...this had a knockon effect that I was then late for my massage which meant it had to be cut short. pools were also drained on the Friday giving us limited access. often booking activities had to be changed. the Childrens activities stopped at the beginning of our stay and we had not been notified that this would happen, and access to the games was not allowed after the activities staff had left. the cabin had missing cutlery which meant we had but two spoons for our family, and house keeping would not help with any problems, only if extra charges were to be paid ( which had never been the case in previous stays) Furniture broke during our stay as it had been on the verge of breaking prior but no maintenance had been preformed during the hotel closure.

Friends_and_family Family

6/10

Pleasant

23 Dec 2019

Verified traveler

The staff were very nice and helpful! The pools and water park were lovely. Our cabin was spacious and comfortable. The WiFi was very good in the main building (but iffy in the cabins). We were allowed an incredibly early checkin after arriving on an overnight bus.

However, much of the property is dated and needs many refurbishments, such as the fitness center and courtyard. Even a good power washing would make a huge difference.

The biggest complaint we have is lack of communication, and thus may be Expedia's fault. We booked with Expedia and arrived as American backpackers without much knowledge of the area and on foot from a bus we convinced to stop en route between Concordia and Salto. We selected a cabin/bungalow because it was the same price as a room, even though breakfast wasn't included.

When we arrived, we were informed of several key pieces of information that would have been helpful to know in advance:
1. The hotel stay includes a free taxi to/from the Salto bus terminal for arrivals and departures.
2. There are no grocery stores or non-hotel restaurants in the area.
3. The restaurants at the hotel are very expensive and from reviews, not very good. We didn't end up eating there...a basic continental breakfast cost $30USD...yes... we couldn't believe it either!
4. There is a free bus you can take to town (about 30 minutes) but you have to commit three hours to the effort in waiting for the return bus.
5. The cabins are about 1 km from the hotel.

Leisure Partner

4/10

Poor

09 Mar 2019

Liz

Don’t be fooled

The location is great as it’s quiet and relaxing. We enjoyed the opportunity to horseback ride which is included in your stay. We also tried to bike ride and after careful testing of the ones available, we still got a lemon. The chain broke and my daughter got seriously injured. We are at the restaurant twice and the food was less then tasty, in fact our bread had green mould on it and after returning it the first time, the second serving also had mold. We stayed in the cabins which have certainly seen better days. While the king bed was very comfortable, the bedsheets and covers looked to be at least 15 years old. The tub was dark from caked on dirt and tears of not cleaning it properly and the pull out couch was fifththy. In short the furniture was extremely dirty and worn out, the kitchen and entrance floors were all bubbles up, likely from guests coming in wet. The pools were dirty and in some cases clearly contained green algae. We were able to find one pool at the hotel that was fairly clean and could be used and we enjoyed the temperature very much! Overall, this place is no longer what is shown in its website and it is in great need of remodelling. It was disappointing as I am Uruguayan and was on vacation with my daughters from Canada. We have travelled to so many countries and islands, and throughout those stays we’ve had excellent accommodations and less than great. Unfortunately this would rate as one of our very poor experiences.

Family

6/10

Pleasant

07 Mar 2018

Ellen

Older hotel that was somewhat rundown

The hotel staff was very pleasant but did not speak any English and it was difficult to communicate and obtain information about the area.

Partner

10/10

Exceptional

07 Jun 2016

Sherry

Perfect getaway for exhausted backpackers! :)

Very pleased with our stay in the cabanas. Isolated location with a perfect little path to a pier on the river. Short drive to the wonderful thermal pools was perfect. If I find myself in Salto, Uruguay again, I would definitely love to stay here again!

Partner

4/10

Poor

22 Feb 2016

Long drive for nothing

I made a trip all the way to Salto...5 hours of driving...to arrive to a desk receptionist asking me if I would be OK with a room without electricity. When I said no...I was given a smoking room which was dingy. The curtains were held up...until they weren't...by a piece of string. The TV did not work and due to the staff's lack of desire to help I didn't even ask for help with it. The hotel was overran by kids, the food was below average and the internet was anything but \"high-speed\". The Thermal pools were decent however out-dated....much like the hotel

6/10

Pleasant

24 Jan 2016

Verified traveler

Could be great but needs urgent maintenance

Positives
- Great location
- beautiful setting
- Thermal pools are lovely
- Cold water on tap for guests
Negatives
- poorly maintained
- old fixtures and fittings
- food is only so so
- old fashioned
- wifi basically non-existent
- no attention to details

10/10

Exceptional

23 Jan 2026

Fabricio

Excelente

Friends_and_family Family

6/10

Pleasant

23 Oct 2025

Lisiane

O lugar é excelente para descanso. Contudo, o hotel está \"abandonado\". Visivelmente sem manutenção, inclusive com limpeza precária na habitação em que ficamos acomodados (piso fragmentado, vestígios de bolor no banheiro). Apesar dos comentários negativos vistos quando fiz a pesquisa do hotel, resolvemos reservar. Foi bastante decepcionante e com um preço muitíssimo incompatível com o que é oferecido. O que salvou a estada foi a piscina do parque aquático ter a água termal, a paisagem do local e o contato com a natureza. Não retornaremos e nem recomendaremos o hotel.

Partner

4/10

Poor

05 Mar 2025

SUSANA DOMINGA

LLegamos 22hs. LLovía. Ninguna luz. Ninguna indicación. Transitamos en medio de la oscuridad tratando de hallar el hotel. Carteles en mal estado. camino destruído. Un disgusto. Miedo terrible. El restaurante dejaba mucho que desear. Postres mal preparados. El primer día nos cobraron los huevos revueltos del desayuno bajo el pretexto que había poca gente. Vajilla cachada. Los decks todos en mal estado. Impropio de 5 estrellas. Si bien el entorno es maravilloso no se puede vender la locación como de esa categoría.

Partner

8/10

Excellent

17 May 2024

Walter

Swimming pools, temperatura del agua

Leisure Partner

8/10

Excellent

16 Sep 2023

gabriel

Hermoso lugar falta d mantenimiento en gral

Partner

10/10

Exceptional

24 Jan 2023

Alberto

Hermoso lugar !!!

Leisure Family_with_children

8/10

Excellent

09 Jan 2023

Juliano

Excelente para descansar e revigorante

Mito bom local!!! Lugar excelente! Valor está meio inflacionado, poderiam adaptar a realidade atual!!!

Friends_and_family Family

8/10

Excellent

30 Oct 2022

walter

Atención excelente por todo el personal del Resort

8/10

Excellent

10 Oct 2022

adrian

Comida muy mala

El hotel está igual q hace 10 anios es aceptable. Lo único la comida no es buena. Recomiendo ir a las cabañas donde podes cocinarte

Friends_and_family Family

8/10

Excellent

20 Jun 2022

Maria Noel

Todo muy bien. Muy buena la comida

Partner

6/10

Pleasant

24 Apr 2022

Wilma

No me gusto que me asignaron una cabaña distante del hotel, de las piscina, de los restaurantes

Leisure Partner

10/10

Exceptional

20 Feb 2022

Edgar

Fantastico la verdad muchas gracias

Partner

8/10

Excellent

07 Feb 2022

Erik Torp

Fin beliggenhed - meget afslappende

Velbeliggende - meget afslappende stemning - hotellet er lidt nedslidt - kunne godt tåle en kærlig hånd.
Rar oplevelse
Restauranten mangler en hel del for at komme op på gourmetniveau

Friends_and_family Family

10/10

Exceptional

06 Feb 2022

Ignacio

Lugar ideal para descanzar

Es un lugar para descanzar.
Vimos una mejora en la habitación y en el desayuno. Igual le falta mantenimiento en la infraestructura en general, pero se valora el esfuerzo por mejorarlo. Es un hotel muy grande.
La atención de todo el personal es muy buena.

Partner

10/10

Exceptional

18 Oct 2021

Magdalena

Alucinante las cabañas

Friends_and_family Family

2/10

Poor

06 Sep 2021

MARCIO

Chuveiro sem água e sem solução

Fiquei num apartamento (315) onde a ducha só saia um filete de água. Reclamei pessoalmente na recepção as 8:00 da manhã e novamente as 13:00 e até a hora da minha saída, no dia seguinte às 12:00, nenhuma providência foi tomada e nem dada nenhuma satisfação.
Este hotel é arrendado da Binacional de Salto Grande e os arrendatarios não investem nada em manutenção.
Não estranho que o hotel esteja vazio, enquanto o seus concorrentes em Arapey estejam cheios.

Friends_and_family Friends

8/10

Excellent

08 Feb 2021

Verified traveler

Muy buena estadia ideal para descansar.

Hotel con muy buena ubicación ideal para liberarte de la rutina.
De todas formas falta mantenimiento, y mejorar el desayuno.

Partner

10/10

Exceptional

28 Feb 2020

Paula Maria

Lugar maravilhoso, piscinas maravilhosas. Limpeza do quarto e espaço kids pode melhorar muito .

Friends_and_family Family

8/10

Excellent

11 Feb 2020

Carmen

Hotel agradavel

Hotel já teve melhores serviços . O café da manhã deixou muito a desejar.
Bom atendimento e boa limpeza nas áreas em comum e nos quartos. Necessita de manutenção nas torneiras , área da piscina ...

Friends_and_family Family

8/10

Excellent

21 Jan 2020

Eduardo

Aceptable

La experiencia de la estadía en el hotel fue aceptable.
No tiene relación calidad precio,es caro para lo que ofrece, las instalaciones están anticuadas, las piscinas mal cuidadas pero el agua de las mismas es espectacular,con diferentes temperaturas.
El personal de los restaurantes muy amable!!

Partner

6/10

Pleasant

04 Jan 2020

Verified traveler

Hotel que le falta mucha actualización. Creo que no se dieron cuenta que el jardinero renunció hace mucho tiempo. Estuvimos en las cabañas y son muy lindas.

Friends_and_family Family_with_children

4/10

Poor

22 Nov 2019

Verified traveler

Lo encontré bastante descuidado en todos los aspectos, falto de mantenimiento

Leisure Family

10/10

Exceptional

18 Nov 2019

Laura

Todos muito gentis. Local lindo. Bastante atividade promovida pelo hotel.

Leisure Family

10/10

Exceptional

21 Oct 2019

NESTOR

Divino

Nos encantó y disfrutamos con mi señora

Partner

6/10

Pleasant

04 Oct 2019

Verified traveler

O local é muito bonito, mas as acomodações o o serviço deixam a desejar.
O atendimento na recepção foi bom, as pessoas são cordiais, porém achei que faltava pessoal no atendimento, principalmente na área das piscinas.

Family

10/10

Exceptional

04 Oct 2019

Verified traveler

O atendimento de garçom não é muito bom. O que são excelente são as piscinas! Água na temperatura ideal👏👏👏

Leisure Family

10/10

Exceptional

19 Sep 2019

Carmen

Pasamos muy bien. Volveremos!!!

El hotel hay que visitarlo!!!
El hospedaje es algo caro, pero vale la pena todo!!!!
El entorno, el personal,la habitación, la comida, el desayuno TODO ES PRECIOSO Y DELICIOSO!!!!

Partner

6/10

Pleasant

19 Sep 2019

Verified traveler

No me gusto la gastronomia y si me gusto la amabilidad del personal

Leisure Partner

8/10

Excellent

16 Sep 2019

Anabela

No corresponde calidad precio. Desayuno puede mejorar

Partner

6/10

Pleasant

11 Aug 2019

Fabio Guillermo

Quedado en el tiempo

Es un hotel quedado en el tiempo, falta de mantenimiento en todo los rubros. Es lamentable, pues es un lugar hermoso en donde esta ubicado, pero evidentemente x tratarse de una concesion de una propiedad del estado no se le ve solucion. Se ata todo von alambres.

Family

6/10

Pleasant

13 Jul 2019

CESAR

Buen hotel, muy caro para lo que ofrecen.

Martín el mozo del restaurante mejoró mi percepción porque le avisamos que haríamos check out a las 5 am y nos preparó el desayuno con buen café y todo lo que necesitábamos para tomar la ruta. El hotel, como ya me esperaba, quedó en el tiempo, pero me parece que cobrar por \"cubiertos\"aunque no comas nada en el bar de la piscina es un abuso!. De por sí el precio es elevado y la atención del personal no es de los mejores porque siempre están apurados aunque no tengan gente que atender.
Los servicios de aguas termales, excelente. Ni hace falta ir al Parque Acuático, además ofrecen servicios de paseo a caballos, bicicletas, etc.
Para lo que cobran, les falta mantenimiento!.

Family

10/10

Exceptional

29 Jun 2019

Gustavo

La amabilidad de todo el personal. Que las piletas las podés usar las 24hs. Sin restricciones.
La confitería y el restaurante no deberían cobrar cubierto.

Leisure Family_with_children

10/10

Exceptional

09 Nov 2018

leonardo

Excelente

Excelente

Family

8/10

Excellent

25 Jul 2018

Verified traveler

Agradable para pocos dias

El hotel está ubicado en un área tranquila, para ir a descansar y disfrutar en familia. Las habitaciones son amplias y cómodas pero un tanto anticuadas. El personal es muy amable. Tuvimos problemas con la reserva de una de las habitaciones pero lo resolvieron. Cuenta con actividades para toda la familia. Es un poco flojo el restaurante principal. Nos pareció caro en cuanto precio-calidad.

Family

8/10

Excellent

25 Jun 2018

Martin

Sin duda lo recomiendo.

Family

10/10

Exceptional

17 May 2018

Daniel Jorge

Muy recomendable

Muy buen lugar para relajarse y diafrutar en familia. Excelentes instalaciones

Family

8/10

Excellent

02 May 2018

rodolfo

linda experiencia

todo muy bien, tranquilo, relax, entorno muy natural y la atencion del personal, exelente

Family

10/10

Exceptional

12 Apr 2018

marcial

Horacio Quiroga de contrastes

Fue buena experiencia pero para tener 5 estrellas y el costo que se pagó deslicen sus instalaciones de mal aspecto ladrillo limpio y la atención del personal que hace lo que puede pero que se nota no está entrenando en hotelería pero la falta de personal se nota.
El restaurante nos tuvo con 1 hora de espera para 3 platos en la noche más importante fue una lastima
Gran zona de spa y muy buena zona de piscina termal
La cabalgata con faltas a la seguridad notables
En fin cosas muy buenas y también cosas muy malas que solo con buen genio se superan

Family

10/10

Exceptional

29 Mar 2018

Maria Elena

El hotel es excelente . Te brinda todos los servicios y de muy buena calidad

Family

2/10

Poor

04 Mar 2018

Verified traveler

Un peligro...

Fuimos al hotel por una noche, de paso, pero nos pareció todo tan bello que nos quedamos una más. La segunda noche cenamos en el restaurant principal (hicimos todas las comidas en el hotel, ya que está muy alejado de todo) y mis hijos, que comieron lo mismo, se intoxicaron muy gravemente. Tuve que llamar a la emergencia médica a las 4 AM, lo que fue un incordio porque el tel de la cabaña (que está a muchas cuadras del edificio del hotel en el que está la recepción) no funcionaba. Tuvimos que quedarnos una noche más por indicación médica y ME LA QUERIAN COBRAR!! Tuve que reclamar muchísimo (nada queríamos más que irnos pero no podíamos porque los chicos vomitaron toda la noche y buena parte del día) y sólo logré que me bonificaran el 50% de la tercera noche. No me ofrecieron toallas, ni sábanas ni limpieza, ni nunca jamás me preguntaron si necesitaba nada. Tuve que insistir muchísimo para que me cambiaran los toallones y las sábanas a la tarde siguiente... Un HORROR. El el típico lugar en el que si no pasa nada está todo bárbaro pero no se puede tener a menor circunstancia adeversa porque todo el mundo actuará corporativamente en contra del huésped.