Name: Black Rock Mountain Resort
Address: 909 West Peace Tree Trail Heber City, Park City Downtown, US

4/10

Poor

14 Jul 2026

Sonia

Very disappointed. It was a very strange layout and they were screaming kids everywhere and no relaxation at the pool. A room had a terrible view and so we switched and requested mountain and it was the same view of a rock wall and a parking lot only it was one floor higher.

Partner

10/10

Exceptional

14 Jul 2026

Amber

Beautiful suite with a nice view

Friends

10/10

Exceptional

13 Jul 2026

Jacqueline

Lovely pool and hot tub with a view of the mountains. Beautifully clean room and inviting lobby.

Family

10/10

Exceptional

12 Jul 2026

Nallely

Great stay ! Definitely coming back !

Family_with_children

4/10

Poor

12 Jul 2026

Jay

Liked the size of the rooms. Pool was busy - no chairs or places to sit, and towels were not available and not replenished. The front desk person who checked us in was rude. We checked in at 4pm were told our room wasn't ready. We sat in the lobby for an hour while others checked in and received their rooms. When I stepped up to the desk to politely ask if she had checked on the status of our room she curtly said to go to the back of the line and wait - even though we had already checked in. We waited until all others, who had arrived later than check in, received their keys to their rooms. A bit frustrating.

Family_with_children

10/10

Exceptional

12 Jul 2026

Kyle

Great area and resort- love the property and what they had to offer with sauna and steam room. The pool and game room was nice and clean. The only problem or issue was the time it all closed- 10 pm was little to early for a family being gone all day with sports. 11 pm would have been perfect.

Family_with_children

10/10

Exceptional

11 Jul 2026

Stephanie

Good

10/10

Exceptional

11 Jul 2026

PATRICK

Don't do the A/B setup. Those are for me.

Family_with_children

8/10

Excellent

10 Jul 2026

Lindsay

Beautiful location

Family_with_children

6/10

Pleasant

07 Jul 2026

Anne

Rooms

Pros: Spacious, spotless two-bedroom suite; comfortable beds; high-quality toiletries.

Cons: Bathroom outlets didn't work. Blackout shades let in so much light that our room was bright by 6:15 a.m.

Amenities & Dining

Pros: Excellent mashed potatoes, good kids' menu and wine selection. Fun game room with pool, ping pong, and shuffleboard.

Cons: Starbucks kiosk had limited menu and doesn't accept the Starbucks app. Overcooked steak and burgers.

Service & Operations

Pros: Early arrivals can store luggage and use the pool, sauna, and gym.

Cons: Pool service was nonexistent. After five unanswered calls to Guest Services, the bar, and the restaurant, I gave up trying to order food and drinks. No pool towels, either. Check-in exceeded 30 minutes because only one front desk employee was handling reception. I watched one guest wait in line twice just to get his room key after being told to return at 4:00, while another couldn't find a luggage trolley. The issue wasn't the employee—it was a hotel that wasn't staffed to provide the polished, welcoming service guests expect.

Overall

Beautiful property with a lovely suite, but the operations still feel like a soft opening. Guests choose four-star resorts for gracious, attentive service and an effortless experience. Black Rock isn't there yet.

Family_with_children

6/10

Pleasant

06 Jul 2026

Dennis

It was difficult to regulate room temperatures, there were not enough towels, the sheets felt like sandpaper, the exercise room had no cooling fans for cardio machines, the pool is way too small for such a large hotel. The staff was very helpful and friendly, particularly the Hispanic and Phillipino staff members. It would be very nice to have a continental breakfast area. The hotel was extremely clean and beautiful!

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Haven

Restaurant portions are really large. Super yummy.

Family_with_children

10/10

Exceptional

05 Jul 2026

Abbey

This place is amazing! We only stayed for one night- but I would have loved to stay for a week and check out all the amenities! My son is 8 and had a blast! The pool area is awesome! The restaurant and bar were fabulous. We had a two bedroom suite and it really blew away our expectations. Gorgeous unit, friendly staff on the property and all so helpful with anything we needed. Definitely will be visiting again!!! I told my husband on the drive home, I want to book another stay ASAP.

Family_with_children

2/10

Poor

04 Jul 2026

Ramon

Watch your final bill because they over charged me $288 over what my quote was . They didn’t not want to helped me on this issue .

10/10

Exceptional

03 Jul 2026

MAHONRY

Loved this place in the middle of such great views

10/10

Exceptional

03 Jul 2026

Jamie

This is such a great resort! I came up here for a little retreat time and enjoyed our stay immensely. The staff were incredibly nice, the rooms were large and well appointed, in the pool and game room were great fun. Can’t wait to be back!

Partner

8/10

Excellent

01 Jul 2026

Shatawna Maree

I would definitely stay at this place again. The staff was extremely helpful, the room was clean and stocked with everything you could ever need, and the beds were comfortable. We stayed in a two-bedroom, which had two bathrooms, a living room and a fully stocked kitchen. The room also had a washer and dryer which we used daily. We were there for a lacrosse tournament and being able to clean my son's uniform was a blessing!

Family_with_children

10/10

Exceptional

01 Jul 2026

Michael

-

Partner

10/10

Exceptional

30 Jun 2026

Tricia

Great stay! Beautiful rooms and views!

10/10

Exceptional

28 Jun 2026

Jackie

This was a great location, beautiful rooms and nice amenities!

Friends_and_family Family

10/10

Exceptional

25 Jun 2026

Susie

We had a wonderful stay at Black Rock Mountain Resort. Would definitely book there again and recommend it for anybody looking for a nice stay. The kids loved the pool and the lounge/game room. My wife and I enjoyed the sauna and exercise room.

Family_with_children

8/10

Excellent

24 Jun 2026

Barbara

Clean rooms with nice kitchen & laundry. Mediocre view and only one swimming pool it seems. Very big hotel, easily can get lost

Family_with_children

10/10

Exceptional

22 Jun 2026

Brittany

Beautiful location

8/10

Excellent

22 Jun 2026

Dennis

We loved the property. The rooms were beautiful vey quiet and the view was amazing. However a resort usually has more places to eat. I would suggest having an open kitchen buffet style offering a simple breakfast omelet area with a chef at the grill. Lunch simple hamburger and chicken Or taco grill menu. Night steaks . We saw many people bringing back food from other restaurants. Just no places to eat close. You also need a map of the property. A little confusing one guy said it took him 13 minutes to find the second entrance to the hotel rooms.

Partner

10/10

Exceptional

21 Jun 2026

Emily

Great!

Self

10/10

Exceptional

20 Jun 2026

Gladstone

Loved the location and cleanliness

10/10

Exceptional

19 Jun 2026

Paul

Amazing rooms that are large and very nice property. Close proximity to the moutians.

6/10

Pleasant

17 Jun 2026

Joshua

Very nice property but the bed was worn out so we kept rolling to the middle where there was a big hole/indentation.

Partner

10/10

Exceptional

16 Jun 2026

Chaim Moishe

Chris was amazing and very helpfull

Friends_and_family Family

10/10

Exceptional

15 Jun 2026

Glen

Best hotel stay ever!! My wife just booked our entire family for another visit in 2 months.

Partner

8/10

Excellent

15 Jun 2026

Linsey

Highway noise was a little loud. Overall great stay!

Family

2/10

Poor

14 Jun 2026

anthony

The hotel cancelled my reservations

10/10

Exceptional

14 Jun 2026

Yvette

The property was comfortable and welcoming. The amenities were very nice too. The only thing missing was a workstation in the guest room because there wasn’t a desk or chair to be able to work.

Otherwise, it was a great stay and I’d stay there again.

Family

8/10

Excellent

14 Jun 2026

Stephanie

Hotel is super clean and super nice but checking in the Staff is not very friendly but they’re not mean they’re just not invested in their customers. They hand you the key and tell you where to go and that was it. No friendly welcome. If you are on the main floor, which is level four, you can hear everything so it’s loud at night cause the bar is on the floor. But the hotel is beautiful and amazing. I would stay there again, but be level 5 or 6

Partner

10/10

Exceptional

13 Jun 2026

Ben

We were very pleased with everything about Black Rock and highly recommend it for service, cleanliness and location!

Partner

10/10

Exceptional

12 Jun 2026

Sandra

We loved the pool and the rooms! It is a ways from the main part of Heber City. It is closer to Park City. We had a great time!

Family_with_children

10/10

Exceptional

11 Jun 2026

James

We enjoyed our stay

Family

8/10

Excellent

09 Jun 2026

Dominique

Beautiful resort. I love a nice sinking tub. Esthetically it looks beautiful but with the glass it's hard to turn the water on. Plus it's really deep getting in. I wish there was a hand rail on the side. Plus there's no alcove to lay your head back to relax. It's literally like an inch of room. But for the affordability you can't beat it. I would definitely go back.

Partner

10/10

Exceptional

08 Jun 2026

Joni

This is the second time I have stayed here. The first time I was in a standard room which was perfect. This time around we had family in town and we did a girls weekend. We rented the 2 bedroom suite with Mountain View. The kitchen and bathrooms were stalked with everything you would need. The beds were comfortable and plenty of room for a family. The staff were delightful and very helpful we got in an hour early and we were able to do an early check in. Everything is clean and updated. There is a little noise that you hear from the road and you can hear people walking/running above you, other than that it’s a perfect place for a staycation and plan to come back with my kids.

Family

8/10

Excellent

08 Jun 2026

Nazila

Good

Friends

10/10

Exceptional

07 Jun 2026

Euan

Facility was new, suite was very spacious and well appointed. Kitchen was excellent with quality fridge, dishwasher, range and microwave. Quality furniture and fittings throughout. Good shower. There was a washer and dryer in the suite. The local market shop was good for buying milk, coffee and breakfast items. Bar was decent. We ate there but did not eat in the restaurant. The gym was very well equipped and quiet. We had an issue with a door handle in our suite and it was fixed next day. Staff were friendly and worked hard to go the extra mile. Overall the resort was comfortable, clean and quiet. It feels more upmarket than most chain hotels. There was a games lounge but we did not use it. There was some local construction but it did not impact us. Parking was OK. I would stay here again but probably out of my price range in ski season.

Partner

10/10

Exceptional

05 Jun 2026

Sandra

We loved the pool! Great place to stay!

Family_with_children

10/10

Exceptional

05 Jun 2026

Nicole

This was a beautiful property. We really enjoyed our stay here.

Partner

10/10

Exceptional

04 Jun 2026

Jimin

Had Great experience

Family_with_children

10/10

Exceptional

03 Jun 2026

Romina

We loved to stay here, the staff was amazing and our room was amazing. The pool and play area were our favorite.

Family_with_children

2/10

Poor

02 Jun 2026

Hany

First I took the high end 2 bedrooms suite. There was a weird smell like insecticides in the suite. The bedding and pillows were not clean with what appears to be a head hair and also pubic hair plus stains on the bedding. I called front desk and they sent house keeping to redo the room. I reexamined the room and there was still hairs in the beds and pillows. I had to checkout earlier and the manager did not come to talk to me in the morning before I left at 11 AM. Definitely huge decline from 2 years ago. The Resturant is OK but the team add gratitude to the bill which should be routine. I should decide the amount of tip not the server.

Family_with_children

10/10

Exceptional

31 May 2026

Stanton

Great place for a family. The heated pool, hot tub, saunas, and game room are awesome! The facility is new and clean, and reasonably priced. We loved it!

Family_with_children

10/10

Exceptional

28 May 2026

Stephen J

everything was great!!

10/10

Exceptional

26 May 2026

Charity

It’s was great. Wish we would have stayed longer!

10/10

Exceptional

26 May 2026

Anastassiya

Welcoming staff, gorgeous property, and fun amenities. The best hotel gym in the entire state of UT

Self

10/10

Exceptional

25 May 2026

Celene

Everything was great. Only issue was the barista that was there this morning. The others that were there from the time we arrived were great but the one today really was quite the shocker. Granddaughter and grandson went to grab a drink before we headed out. Granddaughter asked for a venti iced matcha. Response was short and stern .. \"this isn't like every Starbucks I can't make that, nope can't do it.\" Unfortunately granddaughter was under the weather and was sensitive to this girl's rude sharp tone. I confronted her about it, and we got the matcha as we had every day we were there. She didn't have cold foam, just like the other baristas, so she refused to make. Guess what you can make cold foam with heavy whipping cream, like the other baristas had done everyday we were there. I really wish people in retail would learn empathy, before being a B#@ch to a young person or anyone for that matter, realize that you don't know what's going on with that person, they could be ill or suffering a loss or whatever. Just go easy with your tone and pointing us out to another staff as we're walking out was just rude and stupid.
Great experience, great location up until the last morning. This girl kinda dampened our experience at the resort. She is the reason for us not giving a 5 rating.

10/10

Exceptional

25 May 2026

Marcy

This is our first time staying at this property and we will definitely be back. It’s beautiful. The amenities are wonderful. The scenery is gorgeous, and the rooms are so nicely decorated and cozy.

Family

10/10

Exceptional

17 May 2026

Eric

Awesome resort for local stay and play trips. They have a have room with shuffle board and pool tables. They also have a nice outdoor heated pool, steam room and sauna.

10/10

Exceptional

16 May 2026

Kathrine

Everything we needed for a fantastic stay!

Friends

10/10

Exceptional

16 May 2026

Dave

Great staff, great location. clean and well run

Self

10/10

Exceptional

15 May 2026

Anastassiya

Fantastic staff, gorgeous property. My fav part of the hotel was the sauna and outdoor pool overlooking mountains.

Self

6/10

Pleasant

11 May 2026

Sandra

We booked 2 rooms on my Amex Platinum card for a weekend that was considered in between seasons (very low capacity). We checked in the evening on a Friday. The rooms were fine (small bathroom but ok).
It isn't too late for dinner so we headed down to eat. There was no one to greet us or to seat us at a table and after a few minutes we just sat down. Finally the server came and asked us to order right away as the kitchen would close soon (it was only 8:45). The manager showed up and said they would comp a desert as we weren't greeted upon arrival. Actually, I really didn't want desert, the glass of wine would be better but then ok.
The staff not being around was a theme the whole weekend. The thing that bothered me the most was the day we checked out. I had a late flight and requested an extra hour to check out (even just one of the rooms). The receptionist Katy explained that 'No it was not possible'. The place was virtually empty. That's the last time I will stay at Black Rock Mountain Resort!

Friends_and_family Family

10/10

Exceptional

10 May 2026

Nikita

Will be back. Loved our stay here!

10/10

Exceptional

10 May 2026

Wesley G

Excellent resort! We stayed the evening of May 8. The room is equipped with everything needed. I reserved a mountain-view king, and the views did not disappoint. Upscale amenities, linens, appliances, everything. We would stay here again in a heartbeat!

Partner

10/10

Exceptional

07 May 2026

Lisa

No breakfast included as far as we could tell

10/10

Exceptional

06 May 2026

Amber

We loved Black Rock Mountain Resort!! It’s beautiful. Staff is excellent. Katy was so pleasant to deal with when checking in. Room was spotless and bed was so comfortable. Definitely pay for the Mountain View. The pool & hot tub were amazing to be able to use when it was 50 outside with the gorgeous mountains in the background. We were there for our 20th anniversary and they even gave us a nice treat. Top notch for sure!! Will be back❤️

10/10

Exceptional

03 May 2026

Ashley

Brand new hotel with fantastic amenities staff was kind and friendly. Hotel is large and a bit confusing to get around but overall A+

Partner

10/10

Exceptional

02 May 2026

Graham

Very nice hotel. New, clean and spacious. Helpful staff. Overall would recommend

Family_with_children

10/10

Exceptional

02 May 2026

ZACHARY

Nice room, great atmosphere

Partner

6/10

Pleasant

02 May 2026

Justin

Facility appears to be new so things still look well maintained. What I had expected to be a higher level experience seemed lacking. The pool and hot tub were a long distance away from the room and the steam room was a bit dirtier appearing than expected. What really missed was attention to details. Small counter space in bathroom lacked towel hangers or anyway to keep things up. The bedroom was inundated with digital displays (thermostats, a/c units, phones, clocks, etc) that turned what could be a peaceful sleep into the forth of July. Bed was also one of the most firm I’ve ever experienced. Didn’t quite provide the relaxation or comfort I had desired for a stay at a space expected to be higher quality.

Partner

10/10

Exceptional

02 May 2026

Jeff

This place is great. It's very clean, the staff is nice, the amenities are great, and it even has a Starbucks. Pretty cool.

Friends_and_family Family

10/10

Exceptional

02 May 2026

Jessica

Very happy with our stay, and that's that we drove over 15 hours with a 1-year-old. I was visiting the area for my brother's graduation from the University of Utah. I booked the room at the last minute because I was unsure whether I would be able to go that week. I was very stressed about finding a room that met my husband's expectations, provided comfort and safety for our toddler, and was cost-friendly for my budget. It must have been fate because Black Rock met all our wants and needs. It was a 30-minute drive to the graduation ceremony, but honestly, it was worth it. Would do it all over again if I needed to. The 2-bed and 2-bath was more than perfect for us. We also ate at the restaurant and were very happy.

Family_with_children

10/10

Exceptional

01 May 2026

Jessica

Fantastic amenities- heated pool, large hot tub, sauna, weight room. Note: no arcade anymore, but large sports watching room. Friendly and helpful staff. Comfortable beds and everything is new. Highly recommend!!!⭐️⭐️⭐️⭐️⭐️

10/10

Exceptional

28 Apr 2026

Stephanie

Clean, spacious, cool game room, great location

Partner

10/10

Exceptional

27 Apr 2026

Mele

Everything here was fantastic

8/10

Excellent

26 Apr 2026

oliviya

Clean, comfortable and classy.

Pet

8/10

Excellent

26 Apr 2026

Evan

Did not eat at the property

Family

10/10

Exceptional

26 Apr 2026

Craig

Awesome property

Partner

8/10

Excellent

26 Apr 2026

Ashley

Sauna and steam room amazing.

10/10

Exceptional

25 Apr 2026

Jose Cruz

The suit room was what we expected, extra clean and had all the amenities that we expected. High quality furniture kitchen ware and equipment. The large space was perfect for a medium family. With Mountain View and super relaxing and quiet at nights. I wish you to stay and extra day to take advantage of all of the amenities they offer.

Family

10/10

Exceptional

24 Apr 2026

Caleb

Super clean high-quality amazing stay

Partner

10/10

Exceptional

22 Apr 2026

Stanton

New and clean. Very friendly staff. Awesome pool, hot tub, and saunas!

Partner

10/10

Exceptional

22 Apr 2026

Scott

Great place

10/10

Exceptional

22 Apr 2026

Dan

Staff was super friendly. Room was awesome and clean.

Partner

10/10

Exceptional

21 Apr 2026

James

The staff went out of their way to make us feel welcome, even when coming in after a long day of travel.

Partner

10/10

Exceptional

21 Apr 2026

Rick

A nice place to stay for the weekend. The staff was very nice and the place was very clean. Nice pool, hot tub and work out area.

Partner

10/10

Exceptional

20 Apr 2026

Alana

The rooms appeared to be brand new - still had the new paint/new carpet smell, which was nice. The room was very nice quality furniture and lovely spacious and clean shower. We do wish the toilet room had a fan option. The downsides of staying here is there’s not really any casual food options. We don’t want to eat at the fancy Overlook restaurant every night so we had to DoorDash since the market didn’t have much besides small snacks. Other than that, amenity were nice.

Family_with_children

8/10

Excellent

20 Apr 2026

Bennett

Breakfast was good. The hot tub was great

Family_with_children

10/10

Exceptional

19 Apr 2026

Ryan

So confusing to find out way around. And steam room was out of order!

But I love it there.

Family_with_children

10/10

Exceptional

18 Apr 2026

Tamara

Loved the hotel, the room, the pool, and the event center.

Friends_and_family Family

10/10

Exceptional

17 Apr 2026

Jeff

Very spacious and clean rooms. Our suite was immaculate. The game room was incredible! Pool tables, ping pong, shuffleboard, games, many TV's and lots of activities for kids and adults. Highly recommend this property!!

Partner

10/10

Exceptional

10 Apr 2026

Emil

Everything was wonderful

10/10

Exceptional

01 Apr 2026

Danielle

Great place

Family_with_children

6/10

Pleasant

29 Mar 2026

Kathleen

This is essentially an apartment building outside of park city by about 15 mins. No daily housekeeping, semi clean rooms, staff was low functioning and mostly unhelpful. We were unable to check in early on our day arrival despite being told it would be available before hand. The girl at the front desk told us there were a large volume of early check ins (there was not another soul on property, but she must have thought we didn’t notice). The pool deck was covered in dead bees. There is loud construction directly outside the property starting very early in the morning until dark.

On the plus side, it was quiet inside and the gym was pretty well stocked.

Family_with_children

10/10

Exceptional

28 Mar 2026

Charlotte

Clean room, wonderful staff great food and amenities. We will definitely stay again!

8/10

Excellent

27 Mar 2026

Steve

Really nice amenities, just didn't like they dont have ac, had to leave my door open to let cooler air in. Not the safest

8/10

Excellent

23 Mar 2026

Eduardo

The hotel is nice but you do need to plan because the transfer shuttle can take a lot of time to come. They do have a great app to book the transportation so you know how long you have to wait but still you have too wait!. The girl that worked at the ski rental at the place got confused and took our ski rentals from the ski valet and placed them back so we had to get our skis again and lost pur precious ski time in the morning because of that. Other than the hotel is ok

Family

10/10

Exceptional

23 Mar 2026

Edina

Perfect for a family. Great location!

Family_with_children

10/10

Exceptional

22 Mar 2026

Sorogini

Great place to stay. Would love to own or rent one of those rooms

10/10

Exceptional

21 Mar 2026

Victor

Great stay and enjoyed the resort.

Family

10/10

Exceptional

19 Mar 2026

Troy

beautiful property , helpful staff and spatial accommodations

Family_with_children

10/10

Exceptional

19 Mar 2026

Abigail

Brand new facility, clean, welcoming.

The kids game room (pool, table tennis) good plus for rest days.

Family_with_children

6/10

Pleasant

18 Mar 2026

Alexandra

Good location, but room was TINY, quality of staff and attention to detail was mediocre. Maid came to room twice in 5 days, and shirted us towels and didn’t notice we were completely out of toilet paper. Pool towels were empty and when we called to get more, staff told us after 6pm, they empty them. It’s a ski resort, hot tub is mainly going to be used after 6pm, so why would that be the time to empty the towels?? Breakfast at overlook restaurant took an hour and there were only 2 tables. Food was like warm when it arrived and was mediocre at best. The shuttle service and ski rentals on property were a great bonus and staff was great.

Family_with_children

10/10

Exceptional

17 Mar 2026

Mark

We had a 1 bedroom suite and was very nice. Restaurant was great and workout facility. It's also close to Park City mountain and Deer Valley.

Partner

10/10

Exceptional

15 Mar 2026

Celest

Great stay!