Name: The Grand New Delhi
Address: Vasant Kunj - Phase Ii, Nelson Mandela Road, Delhi, 110070, IN

10/10

Exceptional

28 Jul 2026

Jahnvi

Everything is good and ambience is very nice
Love the food
Staff members are cooperative
Thank you

10/10

Exceptional

19 Jul 2026

Amit

Wc looks like it has come out of some old fashioned hotel and all wc should be upgraded to latest style across the hotel

Friends_and_family Friends

6/10

Pleasant

17 Jul 2026

Sudip

The rooms were a tad old, but the biggest issue was in-room dining. I had asked for 3 scoops of ice cream which came after 45 minutes and melted. I complained to the duty manager and he could not care less. Next day I complained to the duty manager and all she did was asked me to complain to the restaurant manager. A so called 5- star property where no one seems to take the responsibility and just asks the customer to another contact doesn't deserve to be a 5-star service.

10/10

Exceptional

05 Jul 2026

Prashant

Amazing stay. Grand will always be my 1st choice of stay in Delhi

Self

6/10

Pleasant

03 May 2026

Tony

The hotel needs an update. Breakfast and staff is great.

10/10

Exceptional

03 May 2026

Neelam

Excellent stay

8/10

Excellent

28 Apr 2026

Pankaj

They put me in the wing where repair works for water leaks was going on, which was inconvenient

Self

10/10

Exceptional

03 Apr 2026

Dheeraj

Good breakfast and friendly staff.

Self

10/10

Exceptional

27 Mar 2026

Lucy

I stayed for an evening meal. I had the à la carte menu and had mango vegetarian curry. It was excellent. The gardens were splendid and I spent some time watching the green parrots flying around. It was a pleasure. I cannot fill this hotel. It was quite expensive but I expect this is to be expected for the quality and being in New Delhi it was about half an hour ride from the airport.

Self

10/10

Exceptional

09 Mar 2026

Anuradha

Nice hotel close to the international airport. There is a nice lawn and swimming pool at the rear. No noise once you enter the hotel complex. Breakfast has wide range of choices and staff service is great.

Self

10/10

Exceptional

05 Mar 2026

Parwinder

Very clean

Family

10/10

Exceptional

20 Feb 2026

Anjana

Clean room. Good food.

6/10

Pleasant

20 Feb 2026

Purva

Disappointing. I am sat in the cafe waiting to go to the airport. I have been ill for the duration of my trip and only made breakfast today out of four days. I just asked a waiter for a small bottle of water so I could take my medication. He told me they don't keep it in the café. I said I got one earlier from reception. He told me to go and get it from there, it is just 50 yards away, it would not have been too much effort but when you are unwell it is.

Self

10/10

Exceptional

18 Feb 2026

Edwin

Great experience.

Leisure Family

10/10

Exceptional

18 Feb 2026

Aparna

Amazing hotel and staff

6/10

Pleasant

17 Feb 2026

Amit

Rooms are bit jaded and toilet flush was giving problem

Partner

2/10

Poor

29 Jan 2026

Aseem

I recently stayed at your New Delhi property and I wanted to share my experience, as I honestly feel the price I paid was not justified for a 5-star hotel. To start with, the room itself was decent and comfortable, but it did not meet the standards expected from a premium property. The overall cleanliness could have been much better, and there was an unpleasant smell that made the room feel less fresh than it should. Additionally, while I understand the building is older, I believe it can still be operated and maintained to a higher standard, especially considering the brand reputation and pricing. The most frustrating part of my stay was during checkout. I tried calling the front desk continuously for about 30 minutes, but no one answered. Eventually, I stepped out to ask for assistance and met one of the room cleaners. I requested help with my luggage and was told, “Okay sir,” but no one came. After waiting another 20 minutes, I went out again and asked the same person. Once again, I was told to wait, but after an additional 15 minutes, I still received no support. At that point, I had no choice but to go all the way down to the lobby myself to request help. It seemed like there was a communication gap, and during this time the phone service also appeared to not be working properly, which made the situation worse. Overall, this experience did not reflect the level of service I expected from a 5-star property, especially at the rate I paid. To make this right, I request comp

Business_and_leisure Partner

10/10

Exceptional

23 Jan 2026

Rajeev

Beautiful property and wonderful staff!

Leisure Family

8/10

Excellent

19 Jan 2026

Pragya

The room Bathrooms need maintenance and a thorough cleaning. Our room had a musty smell. Elevators are slow. The location and breakfast are the only reasons I choose this hotel.

Business_and_leisure

8/10

Excellent

14 Jan 2026

Chantal

.

10/10

Exceptional

11 Jan 2026

ABHISHEK

The property and the grounds are beautiful, and the staff are very courteous. There are some niggling issues, such unreliable wifi and dated fixtures that need updating.

Leisure Partner

8/10

Excellent

24 Dec 2025

Pankaj

Phone prompts r too small
More and more rules

Leisure Self

10/10

Exceptional

21 Dec 2025

Arunava

I had a great stay at this hotel in Delhi. The location is excellent, with easy access to key landmarks in South Delhi as well as the airport. A mall is conveniently nearby, which makes things even easier for food, shopping, and quick errands.

The staff were friendly, professional, and welcoming throughout my stay. Both the breakfast and in-room dining were very good, with good quality and variety.

As someone visiting from abroad, I found the hotel safe, comfortable, and well managed, which really matters when you’re in a new city. I would highly recommend it, especially for business travelers, but it’s a solid choice for leisure stays as well.

Business_and_leisure Self

10/10

Exceptional

15 Dec 2025

HYUNNAM

Foos

8/10

Excellent

05 Dec 2025

Dilan

Clean room, great location near the mall.

Self

10/10

Exceptional

04 Dec 2025

Jae Won

Clean, great location near ambience mall.

Partner

8/10

Excellent

04 Dec 2025

Gagandeep

Spa people are wonderful

8/10

Excellent

22 Nov 2025

Neelam

Khageshor who helped with clean room.
The Grand New Delhi hotel to good and nicely located but we would suggest that the rooms in the hotel should have some more light and the shower area should either have shower curtain and/or glass enclosure.

Leisure Family

8/10

Excellent

21 Nov 2025

Nawang

We chose this hotel as it was close to the airport and also has Ambience Mall in walking distance. Breakfast spread was also very good. Bathroom taps and flush were little outdated for a five star hotel.

10/10

Exceptional

18 Nov 2025

kate

The pool was still a bit cool. The staff have been great and the hotel is in the old style which we prefer, to shiny chrome and glass. The breakfast buffet was plentiful, but very busy.

Leisure Partner

6/10

Pleasant

18 Nov 2025

Aidan

For a hotel this size 6 sun beds are inadequate and only three pool towels at the start of the day and none of you come later.
Reception is very chaotic with no system in place for dealing with large groups. Three desks and we had to go to each of them before the correct location, desk signage would help.
The most helpful staff were the ones servicing our room they were excellent.

Leisure Partner

6/10

Pleasant

16 Nov 2025

ashu

A/c not working, room too cold
Meals very expensive
Difficult to change currency
Difficult to get courier collection of items organised

Leisure

10/10

Exceptional

16 Nov 2025

Sushil Kumar

Spacious property with greenery at the backside of the property

Leisure Family

10/10

Exceptional

09 Nov 2025

Saile

Yes room was clean and staff was very cooperative

Business

10/10

Exceptional

19 Oct 2025

Jennifer

Clean room, beautiful view, helpful staff. Thanks!

Leisure Self

2/10

Poor

19 Sep 2025

Anamika

Never book this awful hotel.

The hotel needs a lot of maintenance and I’ve had a terrible experience. I had to change the rooms twice because of issues. The new room they offered us, the shower broke and flew off the wall and hit me in the head. The front staff was so unhelpful all they offered me was an apology. If your guest has an injury on hotel premises due to bad maintenance then surely there should be compensation. The food was terrible and overpriced and they have stupid rules that you can’t bring food packages inside. I had a small Bluetooth speaker that they wanted me to hand over. What is this a jail?

Friends_and_family Friends

2/10

Poor

28 Aug 2025

Gaurav

The bathroom shower is so slippery, I slipped, it’s so dangerous, a disaster waiting to happen. No side rods to hold, no shower cabin, the second you start walking, you can slip really badly and bang your head

Partner

8/10

Excellent

24 Jul 2025

Matthew

Wonderful!!

Leisure Friends

10/10

Exceptional

29 May 2025

Vikram

Everything is fabulous. Especially the gardens.

10/10

Exceptional

28 Mar 2025

neena

Staff was very helpful

Leisure Family

2/10

Poor

28 Mar 2025

Jasmat

There is nothing unique. The property is old and customer service is very poor. Complain about the AC, but never fixed. Finally gave me anothe room at last night stay but same issue.
I will never stay thos hotel in my life regardless

4/10

Poor

08 Mar 2025

AbdulRehman

Great property run by incapable staff

2/10

Poor

06 Mar 2025

Onkar

Worst Hotel Experience

It was Hot - AC didn’t work and upon calling the service, we were told it wasn’t turned and they fixed but it didn’t get even afterwards. My bother stayed here few months ago and he recommended me that was the only reason I decided to stay but I will never stay or recommend anyone ever.

Partner

6/10

Pleasant

25 Feb 2025

naresh

To improve a lot

Business Partner

10/10

Exceptional

19 Feb 2025

Shivang

Great property. Can do with more staff at the reception and at the gate to greet the guests but overall great value for money and good service.

Business_and_leisure Partner

10/10

Exceptional

15 Feb 2025

Jagdish

Very convenient for the airport

Leisure Self

8/10

Excellent

03 Feb 2025

Shuchi

The rooms are good and big but the washrooms are not clean properly. I saw pee on toilet seat.

6/10

Pleasant

16 Jan 2025

Vin

I wasn’t impressed. I was on the 4th floor and it had a bathroom smell as soon I walked to my room. Carpets were old and looked ok. My AC didn’t cool despite my complaints. They sent an electrician but still it didn’t get done. They were hesitant to change my room and I dropped the idea of going through inconvenience. It was ok.

Leisure Self

10/10

Exceptional

15 Jan 2025

FRANCIS

Enjoyable stay at the Grand New Delhi

we had a very pleasant stay at this hotel. The staff was very efficient and courteous. Ajay at the entrance who showed us his 6 fingers very proudly was helpful in settling our fare with the cab driver as we didn't have change in local currency. Nikuns at the reception and all the staff were very helpful.

Partner

10/10

Exceptional

12 Jan 2025

FRANCIS

shower are slippery

Hotel is very clean.
Shower area is slippery.

Partner

2/10

Poor

07 Jan 2025

Vipin

I recently stayed at The Grand Hotel with my wife and two kids, and unfortunately, our experience was far from satisfactory.

We had a late-night flight, which is why we requested a late check-out. However, when we returned to our room around noon, we found it locked. After asking for a key change, we were still unable to access our room.

To make matters worse, we encountered a significant issue with the toilet, as there was no water available. We called the reception more than ten times, but the response was extremely poor. On three occasions, we were transferred to a duty manager, but he didn’t address our concerns and seemed more interested in chatting with others than helping us.

After countless requests, we were finally moved to a different room at 3:15 PM, which was the last available room in the hotel wing. This was incredibly inconvenient, especially with two young children (ages 7 and 2) and all our belongings to manage.

The way we were treated during this ordeal felt like torture, and it has left a lasting impression on us. I cannot recommend this hotel to anyone based on our experience.

I hope management takes this feedback seriously to improve their service in the future.

**Rating: ★☆☆☆☆**

Business_and_leisure Family

2/10

Poor

20 Dec 2024

Vidyadhar

First the check-in process not well staffed and organized. Second I was given a smoking room. Third the room
I got was not clean.

Leisure Self

6/10

Pleasant

17 Dec 2024

Nachiket

It is a lovely and well-located hotel, with the staff doing their best to keep it running smoothly. It needs a significant overhaul of its facilities, though -- the in-room heating did not work in my room, for example, and in a cold Delhi winter, I could get barely lukewarm water to bathe in.

2/10

Poor

08 Dec 2024

OMRAN

Bad experience from hotels.com and the hotel

This is one of the worst experience I have ever had specially booking through the Hotels.com I have paid for This booking was already paid but when I reached while I’m doing the check-in, they told me my name it’s not appearing there and I cannot find my working reference although I called hotel team it took from me almost 4 hours to get in the hotels and also they hold the amount till they will get the confirmation from Hotels.com one of the worst experience ever from both side hotels.com and the hotel itself

Business

8/10

Excellent

29 Nov 2024

Simon

Good as close to ambience mall and airport - hotel is a good choice and buffet good before am flight to London- only downside is whilst mall is walkable in 10 minutes no proper path or signage and easier to drive given usual Delhi traffic craziness

Leisure

6/10

Pleasant

11 Nov 2024

Paramvir

Expected a better standard overall.

Self

10/10

Exceptional

06 Nov 2024

ALBERT

Very modern, updated facility. The open shower was a bit difficult for us because there seemed to be nothing to contain the water except for a small raised lip at the end of a bathtub. The open shower is most likely meant to accommodate a wheelchair user.

Leisure Family

8/10

Excellent

30 Oct 2024

Naveen

So quite & peaceful

Leisure Friends

2/10

Poor

24 Oct 2024

Sushil

Water stopped at 7pm, then 2am brown and yellow water was running from tap.

Shower was not draining

Business Partner

6/10

Pleasant

21 Sep 2024

M

Very dated rooms, I was on 5th floor and there was dampness smell all the way from elevator to the room. The view outside from the room was of the hotel property with standing dirty water on one of their terraces. The rooms did not have ability to turn off 3 of the several individual lights/lamps and in general was very dark even with all the lights turned on. And,one of the worst WiFi if one has to work.

Business Self

2/10

Poor

06 Jul 2024

Adil

Ive stayed a couple of times here. Lnly becsuse its closed to my apartment in Vasant Kunj. This property is weird and eerie. Entire stay there was a weird construction sound whichbeventually stopped. This used to bevthe Hyatt and i think it burned down and three partners took it over and nsmed it Hyatt. The only good thing is the rooms are spacious. But again looks ghostly and eerie.

Business_and_leisure Self

4/10

Poor

06 Jun 2024

Mya

I got stuck in the elevator between floors for 5 minutes, even after I pressed the alarm several times nobody responded or came to help. The elevator reset and lowered itself to the bottom floor and after manually pushing the doors open to let myself out, the staff at the front desk just said “we’re very sorry about that” and moved on to the next guest in line.

Leisure Self

2/10

Poor

15 May 2024

Ranjit

NEVER AGAIN

Terrible experience

Friends_and_family Family

10/10

Exceptional

04 May 2024

Mandeep

Amazing!!!

8/10

Excellent

14 Apr 2024

Annie

Overall a nice place to stay

Leisure Family

10/10

Exceptional

10 Apr 2024

Allan

The staff was very helpful and courteous. We had a wonderful time and stay at this property.

2/10

Poor

09 Mar 2024

Gurpartap

Original impression when walking in is really good. It only gets worse from there.
Majority of the staff doesn't care about the customer.
Our room smelled foul and so they changed our room which was marginally better but was even less clean. They said they would shift our luggage but eventually we had to get it ourselves.
Dinner tasted terrible and the stop serving you as soon as the time for breakfast, lunch, and dinner time is up. They would not tell customers the kitchen is closed and then just ignore you.

If your looking for a 3 star hotel with a 1 star customer service experience, then this would be the place for you.

Leisure Partner

10/10

Exceptional

27 Feb 2024

Mukesh

Stayed for the first time on this business trip.

Business Self

6/10

Pleasant

30 Nov 2023

Akshay

My water would not stay hot for longer than a few seconds. The hallways smelled bad. The staff was loud and slow while cleaning rooms and inconsiderate of guests in the rooms. In addition, be aware if you book through Expedia that they might not see this and have to charge you again.

Leisure Family

6/10

Pleasant

29 Nov 2023

Alina

the hallway had a terrible smell. my bedsheets were dirty.
Food was good and tasty.

10/10

Exceptional

28 Oct 2023

Julio

STAY HERE!

Great place to stay at in New Delhi. Quiet and tranquil. Very clean and great service.

Partner

8/10

Excellent

19 Oct 2023

Parvatipuja

Shower room to old. For shower 🚿 broken a little
You should change it...

Leisure Self

6/10

Pleasant

09 Sep 2023

CHANDRA

Run down rooms
Bored staff

6/10

Pleasant

01 Sep 2023

Alexander

Ok hotel, but it does not justify the 5 star price: furniture is dated, no hot water in my room for 2 days, carpet was not vacuumed prior to move in, card activation of room electricity did not work, lots of bored staff in restaurant not attending tables…. All was attended to with a lot of fuss, but AFTER it was pointed out.

Business Self

8/10

Excellent

26 Jun 2023

SRINIVAS

Calm Serene Place

Leisure Self

10/10

Exceptional

18 Jun 2023

SRINIVAS

Relaxing stay

Leisure Self

10/10

Exceptional

10 Jun 2023

SRINIVAS

Pleasant Stay

Leisure Self

10/10

Exceptional

03 Jun 2023

SRINIVAS

Excellent pool view room

Leisure Self

2/10

Poor

07 Jul 2022

Devika

Horrible service and Rude behavior of staff

I made a booking for 7th July at,\" The Grand\". Reservation was made for 2 guest , I checked in round 8 30 p.m at the time of check-in i made it very clear that my finance will check in late at the time of my check in i submit his id and my id proofs and informed them he will checking in somewhere round 4a.m in morning.

He came at the time of check-in he was stopped by ur staff Yoginder Singh and he got into an argument as per him my finance was a visitor and he cannot check in. After requesting several time to check with the reception he didn't let him step in the property and asked him either to make a reservation or he can leave the property .
My finance have to call me it took almost 20 min for him check in after getting a confirmation from the reception.

Such a horrible service i will never book this property again.

Horrible service specialy Yoginder singh he dont know how to treat guests

Friends_and_family Friends

6/10

Pleasant

29 Jun 2022

Gunjan

Not so good

Partner

4/10

Poor

17 Mar 2022

dev

Disorganized, majority of staff was helpful, bathroom needs to be updated. Some staff members need better training. Internet issue couldn’t to fixed during my three days stay. Only 2 devices are allowed to connect the internet in 2022 - far less than normal. Breakfast was ok- milk smelled like sitting for days when I used in serial. Manager was humble and apologetic for the other staff member ( a tall guy) who didn’t care how long I was standing while entertaining unmannered customers didn’t care who was in front of him in-line. Short of staff. Couldn’t even find a taxi one evening for 45 minutes. Convenient to walk the malls. Good gym facility outdated equipments though e.g. treadmills. Entrance of the hotel was clean and grand.
Overall- disappointing, wouldn’t like to stay again here

Leisure Family

8/10

Excellent

10 Mar 2022

Mohit

Rooms are just average but hotel and restaurants are really good

Leisure Family

6/10

Pleasant

04 Mar 2022

Rahul

Average stay

The rooms are old and small bedrooms. The staff at the reception is not as welcoming like a 5star hotel at all

Self

4/10

Poor

11 Feb 2022

Syed Aftabul

Disappointed 😞

Outdated. It is over 20 years old and it shows in the rooms. The toilet and hot water issues is quiet bad. The best part is the lobby and the garden thus better just to go and visit. Service is good though.

Partner

8/10

Excellent

01 Feb 2022

Ahmed

.

4/10

Poor

26 Dec 2021

Pramod

This is 2 Time I stayed here . 1st time air conditioning breakdown for whole day in peak summer .
This time the rooms where not fully prepared/ no ala carte lunch available/ bell captain services zero / no internal phones - one has to call Through outside mobile no. - this problem exits since months . Will never start here

Leisure Partner

6/10

Pleasant

21 Dec 2021

Verified traveler

They

Business

2/10

Poor

19 Dec 2021

Deepak

A horrible experience

Partner

2/10

Poor

10 Dec 2021

natasha

Awful compared to previous visits

Leisure Family

6/10

Pleasant

29 Nov 2021

JASDEV S

The phones in the room didn't work at all, so we actually had to walk to the front desk to contact staff.

The phones didn't get fixed after reporting either.

Leisure Partner

2/10

Poor

26 Nov 2021

Verified traveler

Very Bad Experience. Requested for Smoking room at the time of booking but staff denied. Also, took Rs. 5,000 security amount. Paid security amount Rs. 5,000 through Credit Card but at the time checkout they said that security will be credited in 24 hrs. At the time of booking no security amount mentioned.

Partner

6/10

Pleasant

21 Nov 2021

natasha

Not great

Leisure Family

8/10

Excellent

14 Nov 2021

Gurvinder

Good value for money, breakfast was included in the price and would recommend anybody booking to add that….totally worth it…🙂

Friends_and_family Family

6/10

Pleasant

30 Oct 2021

Prakash

Only the proximity to shopping centres and airport.

Business_and_leisure Self

10/10

Exceptional

20 Oct 2021

Janak

The front desk managers are excellent and very efficient

Self

8/10

Excellent

13 Oct 2021

Janak

Staff are very polite

Business Self

8/10

Excellent

08 Oct 2021

VINEET

The bed size in the room was very small to accomodate 2 people.

Leisure Family

2/10

Poor

04 Oct 2021

kapil

service and staff were very rude and unprofessional.

Leisure Family

2/10

Poor

30 Sep 2021

Dipesh

Bad !!

The hotel markets 2 BHK apartment on the website while it has none !! I paid for 3 nights and was given a 1 BHK apartment as they DO NOT HAVE 2 BHK. So please do not make the mistake of making the booking. Also the A/C of the Apartment was not working for full 2 days and in the Delhi heat it was impossible to sit inside the room.

Hotels these days are not bothered about their Name or facility conditions. Post Covid they are happy being in the same category as Oyo Rooms.

Business

2/10

Poor

29 Sep 2021

Dipesh

Bad condition !

The hotel markets 2 room apartment l

Business