Name: Amberoo Apartments Tamworth
Address: 5 Janison Street, East Tamworth, 2340, AU

6/10

Pleasant

22 Apr 2025

Giulietta

Good could be better

These apartments could be amazing spacious & everything you could need in there .. Quiet area which was lovely. our only disappointment was they def needed maintenance on the property and our apartment was not the cleanest regarding floors, bathroom and kitchen utensils. We left the apartment cleaner than when we arrived. Even the pool area was full of cobwebs, lose pavement and pool was not clean. It is not a budget apartment and we write this review with regret and honesty.
Cindy the host was a great in communication and we appreciated the prompt responses from her in acknowledging our disappointment and appreciate the communication with checking in and out.
Regards

Friends_and_family Family

10/10

Exceptional

27 Aug 2024

stephen

Quiet street

Great rooms in a quiet street

Business

6/10

Pleasant

06 May 2024

Fiona

Location was good. Unit itself was ok, spacious and clean but several things needing fixing- kitchen tap, fluoro light coverings missing, no towel hooks or rails in the bathroom, no lamp in one bedroom.

Family

6/10

Pleasant

17 Oct 2023

Joanne

The building layout was good. We could not block out early morning sunlight. My feet got dirty walking around the apartment after showering.

Business_and_leisure Partner

4/10

Poor

14 Oct 2023

Andy

No office, no communication, pool was unusable, missing towel rails and other things missing in bathroom, outside table and chairs covered in cobwebs, photos didn’t match what the place was like.

Business_and_leisure Family

8/10

Excellent

10 Oct 2023

Barbra

Nice size - great shower and really comfortable beds. had everything that we needed for the one night stay.

Leisure Family

6/10

Pleasant

08 Oct 2023

Donna

Great spot - close to city centre, and nice area. The apartment was a good space, good size but it’s definitely like student accommodation (every bedroom door has a lock and a key) Also 1 night we were there as putting kids to bed 3 car loads of guys pulled up, 1 car parked in front of our apartment they swam in the pool for 45mins then left - like they’ve done it before or regularly.
Apartment could definitely have done with a spring clean.
Kitchen was well equipped (3 rice makers in cupboards!)
Comfortable place to rest your head but not very welcoming. One major plus was the size of the bath towels!! Finally a decent sized towel 🙌

Leisure Family_with_children

8/10

Excellent

26 Apr 2023

Philip

Nice apartment in quiet area.

Leisure Partner

10/10

Exceptional

04 Apr 2023

Verified traveler

Great stay, everythinv you needed in a quiet area

Friends_and_family Family

6/10

Pleasant

02 Apr 2023

Kristy

Rooms were clean and tidy. Communication is hard as there is no office and no staff at the property. Walls are very thin and you can hear neighbours.

Leisure Family

10/10

Exceptional

25 Mar 2023

Verified traveler

Fantastic, close to Tafe. Only downfall was the oven door didn’t seal properly so my roast dinner took 3 hours to cook.

10/10

Exceptional

05 Jan 2023

LYNETTE

Couldn’t fault anything.
Apartment was clean and really didn’t spend much time in there but it was very clean and quiet.

Leisure Partner

2/10

Poor

04 Jan 2023

David

Worst hotel experience I’ve had since backpacking

On the morning of check-in the hotel called asking me to send through my drivers licence to a mobile number. It was a hassle since I was driving all day, & I asked why. They said it was a legislative requirement in Australia. I called this out for the rubbish that it is – that simply isn’t true. The operator said she was insulted by what I’d said and hung up. I thought that maybe the call was a scam so I emailed the hotel and received a very curt response “This is our Covid safe check in policy. You will be required to follow the check in process or free to cancel. No dramas.” That’s a great note to receive during the summer high season. Later that morning I emailed through my ID, but didn’t receive a response with my room check-in code (so I couldn’t access my room). I arrived at the hotel at about 6pm, still with no way to check-in. Because the hotel has no office I called several times but they did not answer. Perhaps they were screening my calls? I called using my son’s phone & finally got through. Eventually I received my room code but it was very stressful.
We stayed in room 8, which was dirty – dust and cobwebs on window sills, in cupboards etc. Worn carpets with pulled threads & stains. The towels were worn-out, stained and disgusting. No aircon or fans in the bedrooms, except a portable unit in my son’s room. We were really hot. The main room had a water damaged ceiling. It wasn’t a nice place to be, especially following the hostility of the hotel staff.

Friends_and_family Family

8/10

Excellent

27 Aug 2022

NABEEL

Everything is good except the communication, it was very bad unfortunately as I was try to reach (by phone and email) the administrator of the apartments but no response. It’s important to respond to the calls and emails

Business_and_leisure Family_with_children

4/10

Poor

15 Aug 2022

Mark

So very disappointing

The property is of a good size and our Apartment had a smart TV. The check in process was OK for us after a quick call.

Booked in January for our 2 night August stay and I had requested a quiet room, preferably top floor. What we were assigned to was a ground floor apartment on a busy residential road. It would seem that like all Australian accommodation on our 6 week holiday, double glazing isn’t the universal noise and heat loss window joinery solution of choice and so the front of the apartment suffered badly from road noise. Perhaps there wasn’t enough room for double glazing on the Endeavour when discovered 250 years ago.

The apartment has zero sound insulation from the people above, so you can hear them too moving around, flushing toilets, boiling a kettle, chatting into the small hours; perhaps the road noise is keeping them up too? There was nO where to hang damp towels in the bathroom, not even the hand towel. The bathroom also had smelly drains too and inadequate lighting.

The internet did not extend to the back bedroom, where naively we tried to seek refuge at bedtime from the relentless road noise.

Perhaps we needed to pay extra for sofa cushions, hangers in all bedrooms and appropriate cleaning of the kitchen cupboards, guest towels and bathroom lighting and fan. Disgusting.

The apartment is overpriced for the awful experience endured. Should have booked one of the many other options available in Tamworth that are about a third cheaper and probably just

Partner

10/10

Exceptional

07 Feb 2022

Steven

The property was lovely and clean and the staff were great and friendly to deal with.

Leisure Family

8/10

Excellent

06 Jan 2022

Richard

Clean and comfortable

Leisure Family

8/10

Excellent

05 Jan 2022

Rosemary

Everything was good and the pool was crystal clean however the gate to pool needs to be rectified as it gets caught on the grassy mound and doesn’t close automatically which is a real safety issue as it was left open on occasion.. I had young grandchildren that can’t swim so it was a constant source of worry and is totally not in accordance with Australian standards please have this fixed as soon as possible

Leisure Family_with_children

2/10

Poor

03 Jan 2022

phillip

We booked three months prior and when we arrived they had rebooked our apartment for someone else. Wotif and Amberoo ruined our holiday. Wouldn’t recommend them ever!!!

Leisure Family

10/10

Exceptional

05 Jul 2021

Michael

Good family apartment

Good apartment, well kept. Few small maintenance issues like broken blinds, gaps in doors, missing hooks in bathroom but a good venue for a family. Left some weetbix out for the kids which was a nice touch

Friends_and_family Family

8/10

Excellent

07 Jun 2021

Verified traveler

Great place to stay overall. Plenty of room and the little additional items such as bread and milk was nice.
Opportunity- need to communicate and respond to customers on time and ensure that the apartment is clean. Toiletries not stocked up.

Leisure Friends

8/10

Excellent

23 May 2021

Verified traveler

Spacious apartment great for families the full size containers of juice & milk in the fridge was a wonderful surprise, they also provided bread, jam, cereal & margarine. Antibacterial hand wash & wipes were also supplied. My only suggestion would be a larger TV but Great value for $$$ 4 stars from me 😃

Leisure Family

10/10

Exceptional

22 Feb 2021

Verified traveler

Contactless check in was simple and well communicated. Very comfortable beds with air conditioning that kept our children cool in the summer heat was a great relief. Parking directly outside our apartment door. Pool was clean, property well maintained. The fresh bread, carton of milk, cereal and other essentials was greatly appreciated. Will definitely be returning guests and would recommend to anyone.

Leisure Family_with_children

4/10

Poor

31 Jan 2021

Sandra

Disappointed - hot bedrooms/noisy air con

Nice apartment, very spacious and bigger than what we booked (apartment 6, 3 bedroom - booked a 2 bedroom.)
However it was advertised as air conditioned, but the bedrooms were like hot boxes. Kids couldn't sleep in rooms so dragged mattresses for them into living room under split system air con to sleep. Hubby & I tried to sleep in a room that had a portable window vented air con unit, this cooled the room with some modifications, but was far too noisy to sleep next to. Raised the issue with reception contact (who we never saw) by text message, asked to move apartments for the 2nd night, but no option offered, just told to leave split system in lounge and portable unit in bedroom on all day, and keep doors closed. Still did not reduce the temp of the other 2 bedrooms, which were unusable. Very disappointed, hope the other apartments have decent working air con, but not sure if we will give this property another try in the future to see. So tired from lack of sleep after 2 nights that we had to stay another night in Tamworth - at a motel with working, quiet air con!

Friends_and_family Family

8/10

Excellent

30 Jan 2021

Verified traveler

Very spacious, was surprised to find milk, juice, bread and cereal here for us when we arrived. Much more comfortable than staying in a single room motel and was cheaper than previous rooms we have stayed in. Would definitely come back

Friends_and_family Family

10/10

Exceptional

09 Jan 2021

Verified traveler

Convenient location, quiet street. Good customer service

Friends_and_family Family

10/10

Exceptional

13 Dec 2020

Verified traveler

That we had a 4 bedroom unit. More than enough room for everyone.

Leisure Family

10/10

Exceptional

04 Oct 2020

Zheng

The rooms are very clean. The hotel owner Cindy is very nice.

Leisure Family

10/10

Exceptional

21 Sep 2020

Debbie

Excellent, there was complimentary bread, butter, orange juice, biscuits & jam very convenient. Nice and roomy and close to the bowling club where we had a lovely dinner.

Leisure Friends

8/10

Excellent

27 Jul 2020

David

The unit was spacious and was ideal for our family to get together in Tamworth.

Little or no protection from the rain at the entry. Would have preferred a better door mat so that the tiles did not become slippery.

Overall we enjoyed our stay.

Leisure Family

10/10

Exceptional

14 Jul 2020

Emma

Recently stayed here and it was a lovely quiet place to stay.

Friends_and_family Family

10/10

Exceptional

07 Jul 2020

Darran

Nice and quiet position near town. Facilities are good.

Business Self

10/10

Exceptional

21 Jun 2020

Kristie

Heaps of space, very clean, bed huge!
Stayed with my partner and 18 month old
Would recommend, i would stay again

Friends_and_family Family_with_children

10/10

Exceptional

20 Jun 2020

Arlene

Very well kept large rooms ,I’d give this 4or more stars

Leisure Family

10/10

Exceptional

26 Mar 2020

Greg

Great Stopover

Only stayed overnight but apartment was very comfortable and well located to local services. We had 3 adults in our family group and the comfort of completely seperate bedrooms (i.e. not having a bed in a common area), provided a very restful night. Would most certainly stay here again.

Friends_and_family Family

10/10

Exceptional

24 Mar 2020

Verified traveler

Was a great stay Cindy was great to meet place was very clean. Will stay again

Friends_and_family Family

8/10

Excellent

20 Mar 2020

Verified traveler

Had all the kitchen items good for making meals, it's a \"home away from home\"

Business Friends

10/10

Exceptional

07 Mar 2020

Jenni

Booked it at the last minute, Cindy was lovely , would highly recommend, fantastic price, value for money breakfast provided.

6/10

Pleasant

07 Mar 2020

Verified traveler

Small property in a lovely neighbourhood close to the town itself. Staff were friendly and welcoming with great value breakfast pack included on arrival.
Improvement that could be made would be comfort of the beds and lounge. Unfortunately not very comfortable.

Leisure Family_with_children

10/10

Exceptional

03 Mar 2020

SandyHancock

The property was quiet, super clean, very modern and extremely comfortable. The communication and support from the managers was awesome. It was just far enough from the town centre to be peaceful, yet close enough to have easy access to all the town amenities and shopping

Business_and_leisure Family

6/10

Pleasant

01 Mar 2020

Frank

It was ok and spacious but had not much amenities around like restaurants or corner shops just in case. You need something

Leisure Family

10/10

Exceptional

21 Feb 2020

Susan

Apartment was well located in a quiet part of town. Plenty of facilities in the town we enjoyed our stay

Friends_and_family Friends

8/10

Excellent

14 Feb 2020

Verified traveler

Staff were helpful and organised. Premises were clean and exactly what I wanted for the stay.

Business Self

8/10

Excellent

12 Jan 2020

Wendy

Very spacious apartment in a great location. The only disadvantage was that there are windows facing west with minimal window coverings and no AC in those rooms. As a result the rooms were like furnaces.

Leisure Family

8/10

Excellent

03 Jan 2020

ERIN

Communication was excellent with the staff. We stayed twice during our trip and left things the first time so they happily returned them to us the second time through. Rooms/areas were large, clean and tidy. We have three children (2 needing cots) and these were provided without hassle.
A few outdated beds and broken blinds but overall a great place to stay. In house breakfast was a convenient addition.

Friends_and_family Family

8/10

Excellent

30 Dec 2019

Angie

Great priced family apartment, very comfortable and affordable. Cindy greeted us and showed us around, very happy to find full complimentary breakfast supplies - loaf of bread, spread and jam, box of cereal, 2L juice, coffee, biscuits, etc! Comes with washing machine, plenty of powder to use, and we had an outdoor courtyard with clothes line, very handy. One happy mummy here, did not need to hit the supermarket straight away for anything.

The only negatives were we were absolutely inundated with ants during this super dry season and hot weather. We understand not much can be done, so we were diligent with cleaning up every little crumb immediately. Also, The hot water system didn't work properly (either scalding or tepid, system responded to adjustments only after 30sec) but we spent a long time in the pool instead which was very welcome during this heatwave (the area could use a chair and table or two in future, but is otherwise in excellent condition). Kids bedroom blinds don't close fully but didn't bother us too much.

Property is very clean and tidy, air con in living and main bed, simple check-in and departure. Cindy is super friendly and helpful with any requests, we look forward to staying here if ever in town again.

Friends_and_family Family_with_children

10/10

Exceptional

26 Dec 2019

Nicolle

Really comfortable. Everything we needed.

Friends_and_family Family

10/10

Exceptional

23 Dec 2019

Verified traveler

Excellent clean & well appointed accomodation. Would recommend. Only improvement - decent blinds on the windows (to keep the light out & little kids from rising way too early).

Friends_and_family Family

10/10

Exceptional

18 Dec 2019

Deborah

Best accommodation in Tamworth for a family

The beds were very comfortable and the staff were fantastic..
Would stay there again, best place to stay if you have a family with disabilities.

Friends_and_family Family

10/10

Exceptional

15 Dec 2019

Verified traveler

Quiet area, just outside city zone. Staff were excellent - waited for our arrival and prepared the room perfectly for a travelling family.

Leisure Family

8/10

Excellent

24 Nov 2019

Verified traveler

Breakfast items included were good, very clean. Quiet, kids enjoyed the pool

Leisure Family

10/10

Exceptional

13 Nov 2019

Verified traveler

It was very spacious and like a home away from home

Friends_and_family Family

10/10

Exceptional

11 Nov 2019

Verified traveler

Staff were very helpful, friendly and welcoming. Rooms were more than comfortable and clean. We would stay there again without a second thought.

Business_and_leisure Friends

8/10

Excellent

10 Nov 2019

Verified traveler

The breakfast package was appreciated . Communication was excellent and prompt

Leisure Friends

10/10

Exceptional

03 Nov 2019

JC

Great place to stay and Cindy the manager was wonderful. Lovely touch the breakfast food too
Would stay again

Friends_and_family Family

10/10

Exceptional

20 Oct 2019

Anne

There are not a lot of amenities around the hotel. But a great stay

Family

8/10

Excellent

18 Oct 2019

Verified traveler

The communication from the property manager was excellent and helped make the check in process smooth. The property and furniture is a little dated but that wasn’t unexpected due to photos. The apartments were quiet and there was ample parking for the units. I would definitely stay here again if the need arose.

Leisure Family

10/10

Exceptional

02 Oct 2019

Verified traveler

Comfy,clean,good location.Great pool, nice beds, best shower. Had everything you could need

Business_and_leisure Family_with_children

10/10

Exceptional

24 Sep 2019

Verified traveler

Quiet location, good for large families and/or DIDO work crews. Full kitchen, plenty of space.

Leisure Family

10/10

Exceptional

16 Sep 2019

Marian

Great stay

What a hidden gem. Cindy was so welcoming and even texted in advance to give us check in directions and wish us safe travels. The unit was clean, spacious and comfortable and the added touches were unexpected and so welcome. Juice, milk, bread, butter, marmalade, cereals, fruit and fruit juice were totally unexpected and made us all feel rather special. Such a welcoming place with the lovely Cindy spearheading the great hospitality. Would recommend and retunr if ever in Tamworth again!!

Family

10/10

Exceptional

07 Aug 2019

Verified traveler

Very comfortable for family and good amenities for in house cooking

Leisure Family

10/10

Exceptional

24 Jul 2019

Liam

We booked on pretty short notice and was pleasantly surprised by the size,layout, cleanliness. The unit seemed very new.

Family

8/10

Excellent

16 Jul 2019

Verified traveler

Good location and great for the family. The property manager Cindy was very polite and helpful.

Friends_and_family Family_with_children

6/10

Pleasant

10 Jul 2019

Wyndham

Liked: proximity to town and ease of finding location

Cindy was very friendly and accommodating

Disliked: dusty furniture, lack of towel rail in bathroom & general state of disrepair, shower head was faulty, vacuum cleaner, mop and bucket left in wardrobe in 2nd room making it unusable, had to request additional tea bags because only one was there when we arrived

Friends_and_family Family

6/10

Pleasant

09 Jul 2019

Verified traveler

Unable to contact the property for about 2 weeks - the contact number was redirected to an unavailable mobile phone and no response to emails via their primary email address.
Arriving at the property, the main sliding door could not be locked so had to obtain key. Flyscreen door wasn't installed properly. Broken blinds in 2 rooms. Range hood light did not work. People below us smoking and spitting on the concrete walkway.

Leisure Family

6/10

Pleasant

06 Jul 2019

Verified traveler

OK but in need of maintenance. Towel rails missing in bathroom, broken screen doors, doors that don't lock, window blinds that don't work.

Leisure Family

10/10

Exceptional

12 Jun 2019

Verified traveler

The apartment was perfect for our needs..... ample space

Leisure Friends

10/10

Exceptional

11 Jun 2019

Verified traveler

This is not our first visit to this property. The location is great and Cindy was fantastic. She went out of her way to make sure we were comfortable.

Friends_and_family Family

10/10

Exceptional

10 Jun 2019

Verified traveler

The quietness was very important in my stay, will be coming back

Business Self

8/10

Excellent

10 Jun 2019

Verified traveler

It was a nice property in a convenient location. It suited our whole family.

Leisure Family

10/10

Exceptional

30 May 2019

Terry

Staff is very helpful when we informed them that we are arriving late in the accommodation

Business_and_leisure Family

10/10

Exceptional

29 May 2019

Verified traveler

Spacious well equipped and all amenities in good order

Leisure Partner

8/10

Excellent

16 May 2019

Verified traveler

Prompt polite attention from staff with queries, when asked. Large comfortable apartments.

Friends_and_family Partner

8/10

Excellent

16 May 2019

Inge

Stop over on way home

Just could not get any better great personal service clean modern unit highly recommend it

Family

8/10

Excellent

11 May 2019

Nic

Very spacious and comfortable. All the amenities required are here. Easy check in with great communication

Leisure Family

8/10

Excellent

08 May 2019

Verified traveler

Property was a good size and perfect for a big family. In good condition and the contact person Cindy was contactable and accomodating.
Would book this again

Leisure Family

6/10

Pleasant

03 May 2019

Jens

Noise from other units heard easily eg chairs scraping on tiled floors. Beds were hard and lounge chairs are stained.Complex is an a quiet area and communication was good.

10/10

Exceptional

30 Apr 2019

Verified traveler

Pleasant place to stay, spacious room, comfortable beds, clean and tidy. Good location.

Leisure Family

8/10

Excellent

29 Apr 2019

Verified traveler

Location cleanliness and great management
Would stay again

Family

8/10

Excellent

21 Apr 2019

Verified traveler

Spacious spa that was very clean.
Beautiful fluffy white towels.

Friends_and_family Family

10/10

Exceptional

20 Apr 2019

Verified traveler

Liked the location, the welcoming, apartment was big and clean, didn’t stay long but wanted to,

Leisure Family_with_children

10/10

Exceptional

08 Apr 2019

Verified traveler

It was perfect for us! We were in town for a wedding & my parents had come to look after our 2 kids!! It was the perfect spot!! Apartment was roomy enough for all of us!! We had 2 bathrooms which made life so easy!! There is a small kids playground just down the road easy walking distance. Perfect for a family stay & close to Main Street!!

Friends_and_family Family_with_children

10/10

Exceptional

30 Mar 2019

Verified traveler

The pillows where not very good. Old & flat. Over all the property was very good.

Leisure Friends

10/10

Exceptional

24 Mar 2019

Verified traveler

The food on arrival, plenty of space, levi really liked it (3 year old)

Leisure Family_with_children

8/10

Excellent

19 Mar 2019

Verified traveler

Well positioned and equipped accommodation, perfect for a stop over. Stayed with them twice and recommend requesting an apartment with air conditionied main bedroom if it’s hot because this made a difference

Friends_and_family Family_with_children

6/10

Pleasant

14 Mar 2019

Verified traveler

Great place to stay, friendly service, clean apartment and good provision of kitchenware for cooking/eating. The major downside for us was that the main bedroom was unbearably hot. There is no fan in the main bedroom and the air conditioning only cools the lounge room. Would highly recommend if it’s not a very hot time of year.

Friends_and_family Family

6/10

Pleasant

22 Feb 2019

adam

Probably would not remcommend

Very average apartment. Feels dark and run down. The beds were not comfortable at all. Wifi doesn’t work. Stains on the sheets.

Family

8/10

Excellent

09 Feb 2019

Kym

Happy travellers

I received a call from Amberoo to say their Air con had stoped working in the unit we were to stay in. So they had arranged for us to stay else where in a 2 bed room unit. They were so sorry for othe inconvenience but the unit was clean and the air con worked. Thanks for all the extra effort you went to, to make our stay pleasant

Family

4/10

Poor

09 Feb 2019

Verified traveler

The floors were greasy to walk on
The benches weren’t clean
The bed was terrible
The bed was so hard to sleep on

Friends_and_family Family

8/10

Excellent

24 Jan 2019

Verified traveler

fill that it could have shade over the pool an a rail into the pool for people less mobile , the drive way is not good for low cars

Leisure Family

10/10

Exceptional

15 Jan 2019

Verified traveler

Great location. Large apartment with good kitchen. A little hot in bedrooms over summer with only one aircon in lounge area. Nice little pool for kids and close to shops/food options.

Leisure Family

8/10

Excellent

07 Jan 2019

Verified traveler

Good location away from Main Street which made it quiet. Water pressure in shower was a bit down on what I am normally used to although adequate. Very comfortable room and bedding.

Friends_and_family Family

8/10

Excellent

05 Jan 2019

Ces

The property is well maintained. Swimming pool is a bonus especially with this hot weather. It would be nice if there will be airconditioning in all the rooms or big stand fan. It's hot to sleep in the room

Friends_and_family Family

8/10

Excellent

01 Jan 2019

Verified traveler

Very friendly and helpful. Pool was a big hit. Well set out rooms.

Business_and_leisure Family_with_children

8/10

Excellent

30 Dec 2018

Bev

Large apartment suits big family very clean and comfortable. Nice and quiet area great place to relax

Friends_and_family Family

8/10

Excellent

28 Dec 2018

Verified traveler

Great venue for large families enabled us to be together very prompt in fixing the pool

Friends_and_family Family

8/10

Excellent

27 Dec 2018

Verified traveler

Our apartment was like a little home away from home. Clean Kitchen with air conditioning makes summer food preparation so much easier. Pool helped to make a hot Tamworth stay more comfortable.

Friends_and_family Family

10/10

Exceptional

23 Dec 2018

Verified traveler

Nice quiet location, good amenities and the breakfast was great.

Friends_and_family Family

10/10

Exceptional

21 Dec 2018

Coen

This is a lovely place to stay. Very clean and kept in good condition. Friendly reception makes it easy to check in. Ample parking and great location. .........................................................

Leisure Family

10/10

Exceptional

17 Dec 2018

Verified traveler

The rooms were spacious and very well equipped. Not having an on site office was different but certainly not a deal breaker. Already booked again for next trip

Friends_and_family Family